What is WorkScore™?
What is WorkScore? The blue bar next to each of the jobs indicates how well your profile matches with the job position. To see WorkScore scores you need to complete your profile at least to 80%.
For best matches we recommend to fill as much as you can, up to 100%. You can apply to all jobs, although jobs with higher match percentage are most relevant to your skills, education and background. Even with a low WorkScore percentage, if you really like the job then it still could be a right job for you!
1 of 1 job positions
for keyword contact center representative
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Skills:
Compliance, English, Thai
Job type:
Full-time
Salary:
negotiable
- Ensures highest standard of service delivery to our customers.
- Monitor and respond to incoming calls.
- Maintains confidentiality of the Bank s customers and data.
- Identifies and resolves customer issues and enquires received via calls completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness.
- Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
- Ensure group compliance & control standards are observed and met in the execution of customers transaction requests.
- 2-4 years of relevant experience.
- Experience in Call Centre or Customer Service in Banking environment will be an advantage.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service.
- Open to shift hours and weekends.
- Proficiency in English and Thai.
- Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank s policy.
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7 days ago
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