1 - 5 of 5 job positions
for keyword client success manager
Order by
Please select
- No elements found. Consider changing the search query.
Upload your resume Our AI will read it and recommend you best jobs
Bangkok, Marketing / Advertising
,Business Development
,Strategy / Planning
Marketing / Advertising,Business Development,Strategy / Planning
Skills:
Branding, Digital Marketing
Job type:
Full-time
Salary:
negotiable
- Own and grow strategic relationships with key clients, acting as a trusted advisor on business growth and media strategy.
- Plan, launch, optimize, and report on campaigns across branding and performance objectives, ensuring strong delivery and measurable business outcomes.
- Understand client business models, customer journeys, and commercial priorities to provide relevant, consultative solutions for both online and offline conversion goals.
- Analyze campaign performance, attribution, and measurement data to generate actionable insights and optimization recommendations tied to client KPIs.
- Lead regular business reviews, campaign reviews, and quarterly planning sessions to strengthen client trust, identify opportunities, and influence investment strategy.
- Partner closely with Sales to support pre-sale strategy, account planning, client pitches, and growth opportunities across key verticals.
- Identify upsell opportunities by connecting client business needs with TikTok solutions that can unlock incremental growth.
- Work cross-functionally with Product, Measurement, Ad Ops, and Engineering teams to troubleshoot issues, improve campaign execution, and advocate for client needs.
- Stay ahead of product developments and proactively educate clients on new and existing TikTok ad products, best practices, and relevant market opportunities.
- Build category-specific playbooks, solution frameworks, and best practices for Beauty Clinic, Retail, and Emerging verticals.
- 5+ years of experience in client solutions, digital marketing, media planning, account management, or ad strategy on the agency, platform, or brand side.
- Proven experience managing or advising advertisers on branding and performance campaigns.
- Strong understanding of Beauty, Aesthetics/Clinic, Retail, or App business models, including customer acquisition and conversion strategy.
- Experience translating business objectives into media strategy and actionable campaign plans.
- Strong data analytical skills with the ability to identify insights, solve problems, and make data-driven recommendations.
- Excellent client-facing communication and stakeholder management skills.
- Preferred Qualifications.
- Hands-on experience with or strong knowledge of Lead Generation, App campaigns, Messaging Ads, and Branding solutions.
- Provide strategic guidance on tracking, attribution, funnel design, CRM connection, and measurement frameworks to improve campaign effectiveness.
- Experience using tools such as GA, MMPs, CRM signals, or other analytics platforms.
- Familiarity with lead quality optimization, offline conversion, appointment/booking funnels, app install and post-install optimization, and messaging-based conversion journeys.
- Exceptional verbal and written communication skills, story-teller.
- Excellent listening skills and proactive about collaboration.
- Adaptability and strong problem-solving skills using the proper escalation process.
- Ability to analyze data and identify insight.
- Organized and detailed oriented.
- Self-starter and motivated to learn.
16 days ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Skills:
Branding, Research, Biddable Media
Job type:
Full-time
Salary:
negotiable
- Plan, setup, optimize, and report performance & branding campaigns.
- Proactively analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to provide optimization suggestions & improve our advertising offerings.
- Build and grow client relationship via daily interaction, weekly review and quarterly strategy planning, and use the opportunity to build trust, educate & influence advertisers.
- Provide consultation, strategy, and media plans for advertisers based on their business objectives.
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign.
- Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution.
- Monitor and analyze ad campaigns and proactively take initiative to improve results.
- Support and work with the sales team on pre-sale research and pitch with strategic media plan & consultative presentations.
- Innovate on the potential solutions with TikTok Ads.
- Test, iterate them and build frameworks & best practices around marketing objectives and verticals.
- Proactively lead product update discussions, educate brands and agencies on TikTok s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.
- Oversee campaign delivery and revenue plus identifying up-sell opportunities with the sales team.
- 5+ years of experience in strategizing, planning, and executing branding campaigns inhouse, in agencies or with the media side.
- Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA and etc.
- Experience managing branding campaigns, understanding reach & frequency, and how to measure brand lift.
- Experience with CPAS/Shopping Ads/E-commerce marketing.
- Experienced in strategizing, planning & managing branding campaigns.
- Understand brand advertisers, major brand campaign channels & products.
- Experienced in biddable media, know well of FMCG, F&B industry would be a plus.
- Preferred Qualifications.
- Experienced in ad verification partners (IAS, DV, MOAT) - campaign optimization based on internal and 3rd/4th party data a plus.
- Exceptional verbal and written communication skills, story-teller.
- Excellent listening skills and proactive about collaboration.
- Adaptability and strong problem-solving skills using the proper escalation process.
- Ability to analyze data and identify insight.
- Organized and detailed oriented.
- Self-starter and motivated to learn.
19 days ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Skills:
Branding, Excel, English
Job type:
Full-time
Salary:
negotiable
- We are in the business of solutions.
- these cover everything from product adoption, strategy and/or optimizations to help global brand clients link their marketing objectives to their business goals.
- Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take.
- Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions.
- Driving and facilitating the advertisement adoption of Pixels, MMPs, TikTok Shop where applicable.
- Putting together narratives, workshops and regular business reviews etc. to educate and upskill clients in charting the way forward.
- Establish the value of TikTok as a part of a brand's media mix and communication strategy for long-term plans.
- Account Management, Campaign Management & Reporting.
- Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success to unlock brand awareness, consideration, and conversion.
- Sense check/challenge media plans and provide suggestions to set clients up for success.
- Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business.
- Own conversations around.
- Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment.
- Gather, analyze and present data alongside insights and actionable next steps as part of post campaign reporting or account audits.
- Prioritizing tasks by urgency level and impact in alignment with Brand Partnerships Managers.
- Stakeholder Management & Revenue Impact.
- Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts.
- Understanding the scope of various cross functional teams and whom to approach for what purpose.
- Pushing through product adoption, programs and packages built around specific company or market level priorities.
- Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies.
- Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team.
- Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharing.
- Experience in global account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge.
- Good understanding of digital media and marketing landscape; specialized vertical knowledge in Beauty, FMCG or EL industries a plus.
- Experience in an in-house brand marketing function, advertising agency or platform client solutions experience preferred.
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets.
- Solid understanding of media metrics, their implications and corresponding studies.
- Proficient in Thinkcell/Excel, dashboarding or similar skillsets, detail oriented, analytical and a creative problem solver.
- Excellent English communication and presentation skills to country C-levels from brands.
- Preferred Qualifications.
- Experience with performance marketing, CPAS/Shopping Ads/Retail Media as a data-savvy expert.
- Experience with 3rd party ads measurement verification partners (such as IAS, DV, MOAT).
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting.
- Experience building strategic programs aimed at driving education and product adoption.
- Experience diagnosing and solving brand requests with partnership and product operation teams.
19 days ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Bangkok, Marketing / Advertising
,Sales
,Business Development
Marketing / Advertising,Sales,Business Development
Skills:
Finance, Automation
Job type:
Full-time
Salary:
negotiable
- Tracking business progress and leaning in when coming up with solutions to support attainment.
- Supporting teams by sharing insights on brand building, media solutions, market sectors and/or verticals to help strengthen consultative selling skills and troubleshooting.
- Contributing to more self-sufficiency within the CST team by optimising operational efficiencies, supporting task prioritisation and adoption of automation.
- Being willing to dive in and support with campaign management and optimization where required.
- Leading by example through collaboration and knowledge sharing while contributing to an open and supportive culture.
- Client Success.
- Supporting the performance of the hybrid pod business - contributing to the day-to-day maintenance of the book of business.
- Identifying opportunities within the vertical for advertisers within the book of business that align with their business and marketing goals, while helping minimize churn and other slowdowns.
- Supporting the development of strategic plans to onboard and educate advertisers through scaled initiatives and programs and ultimately grow the existing business partnership.
- Aligning with Brand Partnerships teams on account plans and supporting execution throughout the year while collaborating with cross-functional teams to pitch and close opportunities.
- Contributing insights on business priorities based on market landscape, advertiser mix, vertical, product adoption and revenue data alongside the Industry & Client Solutions Lead.
- Contributing to best practices in the form of playbooks, case studies, workshop content, frameworks etc.
- Proactively participating in product update discussions, educating brands and agencies on TikTok s new and existing products, and advising on best practices to drive optimal performance and impactful campaigns.
- Stakeholder Management.
- Engaging and building relationships with advertisers and key stakeholders.
- Establishing collaborative partnerships internally with cross-functional teams.
- In collaboration with the sales team, supporting regular business reviews and taking a consultative, long-term approach to build productive relationships with advertisers.
- Maintaining visibility on priorities during advertiser business reviews and audits, working with Client Solutions Managers to develop appropriate narratives and solutions.
- Supporting detailed and transparent business updates to leadership in a timely cadence.
- Over 5+ years of experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology.
- High degree of autonomy and self-direction.
- Proven track record of contributing to the growth of a profitable book of business.
- Strategic thinker with experience identifying initiatives that drive business performance and operational efficiencies.
- Ability to gather, analyze and present data to identify insights around the state of the business and support actionable next steps to improve performance.
- Solid knowledge & experience in tracking, attribution, and measurement logic; experience using tools such as GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge.
- Hands-on experience with planning, optimising and reporting on full funnel (brand to performance) campaigns.
- Solid understanding of the media landscape, brand building and marketing for global & local brands.
- Deep knowledge in Automotive, Finance & Fintech, and the App industry preferred, with strong industry connections a plus.
- Creative/Brand Strategy experience is a plus.
- Performance marketing experience is a plus.
- Proactive, positive and exemplifies a growth mindset.
- Highly organized, confident and self-motivated individual who is comfortable collaborating with team members and communicating with stakeholders.
- Strong analytical mindset with hands-on experience in dashboards, data infrastructure, data visualization, and turning data into actionable insights and recommendations.
- Excellent communicator and presenter, with strong interpersonal skills and the ability to simplify complex data for diverse audiences.
- Flexible team player who navigates a fast-paced and often ambiguous environment well.
- Able to travel where required.
- Experience managing performance advertisers with a deep understanding of their challenges is a plus.
19 days ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Sapan Soong, Bangkok, Management
,Administrative
,Customer Service
Management,Administrative,Customer Service
Experience:
2 years required
Skills:
Good Communication Skills, Problem Solving, Business Statistics / Analysis, Teamwork, Project Management, Thai, English
Job type:
Full-time
Salary:
฿30,000 - ฿40,000, negotiable
- Coordinate with internal and external stakeholders for the flawless execution of projects.
- Ensure that all projects are delivered on-time, within its scope and expected result.
- Develop a detailed project plan to monitor and track project performance, specifically to analyze the successful completion of short and long-term goals, and able to see or sense of the preventive problem and proactively prevent it.
- Evaluating the success of the project against its benchmarking and sharing lessons or best practice with other organizations or project managers.
- Balance the relationship with the client and all stakeholders.
- Age 25-35 years old.
- A Bachelor s degree in any field especially in Human Resource, Business management, IT or equivalent.
- A minimum 2-year experience working in coordination field experiences.
- Systematic & creative thinking with ability to plan and solve the problem and be observant.
- Excellent decision-making and leadership capabilities.
- Solid organizational skills including attention to details and multitasking skills.
- Enjoy in design on story creation with photos or VDOs shooting and editing.
- Willing to learn and embrace change constantly.
- Strong interpersonal skills with working knowledge of Microsoft Office.
- Strong verbal and written communications skills are essential especially in Thai, and fair command of English.
- Visit our website at www.pacrimgroup.com for more information regarding our organization..
7 days ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Send me latest jobs forclient success manager
- 1
