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Bangkok, Engineering
,Customer Service
,Teaching / Training
Engineering,Customer Service,Teaching / Training
Skills:
Sales, Sharepoint, Purchasing
Job type:
Full-time
Salary:
negotiable
- Increase profit of AFS department by Explain & Promote Service packages.
- Provide Monthly report activities, Technical Reports, Equipment Audit Reports, Thread production report all machines of responsible countries to AFS Supervisor.
- Provide Monthly E-ticket quantity of activity with responsible county (MTBF - MTTR - Maint. Cost).
- Identify recurrent equipment problems and transfer data to AFS Supervisor.
- Provide Preventive Maintenance Schedule and actual for all equipment in considered scope of responsibility.
- Installation and commissioning of all Dextra equipment-Responsible country.
- Provide recommendations on the location, positioning of the equipment, working racks, services etc.
- Installation & commissioning of the equipment supplied by DEXTRA, & obtain copies of signed documents to AFS SharePoint (Follow AFS CPM04).
- Providing training modules onsite or E-training modules & associated training certificates.
- Provide the list of recommendations on Preventive Maintenance, spare parts & consumables stocks to customers.
- Troubleshooting/Preventive Maintenance/ Servicing Missions Audit customer.
- Trouble Shooting: once E-ticket created. Ensure communication with customer and provide remote support to customer (step by step method, etc.). Once completed provide recommendation for spare part & tools.
- Ensure periodical customers audit & provide report & clarifications to customer.
- Preventive Maintenance Perform preventive maintenance L3 100% of Dextra machines.
- Preventive Maintenance Follow up (Corrective Maintenance). Follow up purchasing item and logistics issue to customer and ensure part fitting properly.
- Corrective Maintenance: Maintain Dextra equipment aligned with Dextra Standard. (Audit report combine with. Control & Identify reason Free of Charge spare part to rental machine.
- Service mission and Audit customer.
- Perform & provide the technical Analysis that must perform the service mission onsite.
- Refurbishment Standard machines.
- Every 6 months, Perform a full audit of all Dextra machine condition. If machine must be refurbished.
- Provide Audit report with Listing required operations, components, materials, quantities, and estimated budget to set the equipment to standard operating condition.
- QUALIFICATIONS REQUIREMENTS: Bachelor s degree in engineering or related field.
- Experience in customer service role would be beneficial.
- Experience in quality control / inspection would be beneficial.
- Experience on abroad project would be beneficial.
- Very good command of spoken and written.
- Proficiency in Microsoft Office.
- Willingness / ability to travel regularly (30% to 50% of the time) in his geographical area, for periods of 2 to 5 consecutive days.
- Ability to work on project supervision field.
- Electrical / Mechanical / Automation / Hydraulic knowledge.
4 days ago
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