เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• High school diploma or higher in any field.
• Experience handling large groups of tourists is a plus.
• 1-3 years of experience in ticketing, customer service, or related fields.
• Basic IT equipment skills.
• Strong interpersonal skills and a commitment to excellent customer service.
• Proficiency in English or Chinese is an advantage.
• Job Responsibilities.
• Conduct ticket sales and manage on-site ticketing operations accurately and on time.
• Respond politely to customer inquiries about tickets, resolve complaints, and provide guidance to ensure maximum customer satisfaction.
• Monitor entrances to verify ticket validity and ensure proper admission.
• Oversee and operate the ticketing system efficiently; assist with system updates and troubleshooting as necessary.
• Adhere to policies, procedures, and regulations related to ticketing; implement security measures to prevent fraud and unauthorized access to the system.
• Collaborate with team members and other departments to ensure smooth ticketing operations, and support ticketing operations managers as needed.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

The Customer Care Centre Agent role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand. You are passionate about getting a good solution for your customers by identifying the customers' needs and using your knowledge of the IKEA systems and processes to offer solutions. You take ownership for resolving your custo ...

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Multitasking, eCommerce, English

ประเภทงาน:

งานประจำ

• Responsible for managing end-to-end refund and return processes across eCommerce platforms, ensuring accurate processing and timely customer communication. The role also involves handling inquiries and reviews, coordinating with internal teams, and identifying improvements to enhance operations and customer experience.
• Manage end to end refund and return processes in line with company policies and service standards. Review customer requests, verify eligibility, and process refunds or exchanges accurately. Coordinate closely with the Warehouse team to track returned i ...
• Bachelor's degree preferred. Intermediate level proficiency in English (Speaking, Reading, and Writing). Excellent communication skills, both spoken and written. Minimum of 1 year of relevant customer service experience, including phone and email support. Strong internet navigation and troubleshooting skills. Proficiency in MS Office applications. Flexibility in work schedule; ability to work shifts outside of normal business hours. Strong multitasking abilities with proficiency in chat response, email and computer skills Previous experience working in a customer service or call center environment preferred. Ability to work under pressure in a fast-paced work environment while maintaining consistency. Why Join Us: Join a fast-growing company at the forefront of e-commerce and live commerce in Southeast Asia Work with top international and regional brands across fashion, beauty, lifestyle, and more Lead a high-performing team and play a.
• key role.
• in shaping our commercial future Dynamic, multicultural, and collaborative work environment with strong opportunities for career development What We Offer: Career development opportunities within a leading eCommerce company. Benefits packages include Health, Life, Dental insurance Hybrid working environment (One day a week Work-from-Home) 16 days of Annual Leave and 3 days of Business Leave to ensure time for rest and personal commitments. Office Location: APAC Tower - BTS Ekkamai.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Choose to be happy and care about the happiness of others.
• Are open and true to ourselves and others.
• Are accountable and care about facing challenges and owning them.
• Care about being engaged with heart and mind.
• Provide an exceptional hospitality experience at every touch point.
• Passionate about performance and solutions.
• Praise and acknowledge success.
• Care about our environment and our future.
• Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors.
• Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints.
• Build relationships and encourage interaction between colleagues. Drive and develop the community by organising engaging, popular events and map the participation.
• Understand the needs of the business and what drives the businesses you support.
• Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment.
• Support and collaborate with other Experience Ambassador to deliver the shared vision.
• Orientation of new hires so that they are valued and welcome, including arranging access and providing welcome packs and a site tour.
• Spatial awareness: collect and analyse workspace data to improve the workspace experience.
• Engage with colleagues to understand workstyle behaviour's and make recommendations on how to improve the overall employee experience based on their feedback.
• Document your stakeholder plan and report on engagement activities, success stories and community meetings.
• Be abreast of current MyDay initiatives and support /promote as required.
• Weekly updates to Workspace Experience Manager in regard to the workspace experience; event calendar, workspace data and change management Content and events.
• Building a concious community through a local event calendar (align to the regional calendar).
• Synergise event initiatives and messaging on shared goals with ERGs, HR, and contractors.
• Drive collaboration and partnerships across a range of different industries through the community calendar - E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc.
• Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance the community engagement.
• Gatekeeper of the digital signage and communication displays.
• Contribute to monthly newsletter to connect with users and to promote community activities.
• Work alongside the Catering and Events team to brainstorm, plan and organise events, relating to the community's interests.
• Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos and ensure events are consistently promoted in a timely manner.
• Work with the communications team to create event collateral and promotion materials for events in a timely manner.
• Engage with the online community and respond to comments and requests.
• Take ownership of resolving issues and providing a personal follow-up as necessary.
• Responsible for maintaining up to date Customer journeys and to map service standards. Technology.
• Work with BI&T team toIntroduce innovative technical solutions to increase Customer Experience, to increase engagement with events and to demonstrate efficiency through these tech solutions.
• Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client's personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity, collaboration, and well being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.
• Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved. Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.
• You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions.
• You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client's sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.
• 2+ years of relevant experience in customer service, events, sales, or related industries.
• Prior experience in co-working, corporate real estate or start-up experience would be an advantage.
• Proficient computer skills such as MS office and email etiquette.
• Flexible to work in shifts or occasionally out of hours when requested.
• Excellent communication skills (both verbal and written).
• Good negotiation skills, coordination, and networking capability.
• A great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team.
• Understand how to interpret and use feedback to increase service levels and enhance key touch points. Be competent in translating feedback data.
• Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service.
• Be able to handle pressure, think quickly and calmly.
• Have an energetic, cheerful, and outgoing personality.
• On-site -Bangkok, THA.
• If this.
• resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• JLL Privacy Notice.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.
• Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), English, Thai

ประเภทงาน:

งานประจำ

• Customer Assistance: Respond promptly to customer inquiries via support channel providing accurate information and resolving issues related to financial securities transactions, account management, and technical support.
• Product Knowledge: Develop a deep understanding of our products, services, and platforms to effectively address customer questions and provide guidance on account setup, investment strategies, and trading processes.
• Issue Resolution: Investigate and troubleshoot customer issues, collaborating with i ...
• Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using our CRM system to track and follow up on open issues.
• Compliance: Adhere to regulatory requirements and company policies when assisting customers with account verification, identity verification, and other security-related procedures.
• Feedback Collection: Handle complaints, collect customer feedback, and ensure feedback is raised accordingly to the relevant departments for action.
• Ticket Management: Ensure every assigned ticket is resolved within the defined SLA (Service Level Agreement), evaluate tickets, and escalate issues when appropriate to ensure timely resolution.
• Cross-Functional Support: Provide support to other teams on customer support-related issues, collaborating effectively to enhance overall customer experience.
• Update Accuracy: Ensure that instructions given to customers are the most updated and accurate answers, reflecting current policies, procedures, and product information.
• Bachelor's degree in Business, Business Administration or related field.
• Minimum of 2-3 years of experience in operations or process improvement role.
• Experience in financial industry, regulated environments is preferred.
• Strong attention to detail, organizational skills, and ability to prioritize multiple tasks effectively.
• Proficiency in Microsoft Suite and CRM tools.
• Excellent communication skill.
• Ability to learn new processes and procedures quickly.
• Ability to work independently without much direction or collaboratively as part of a team.
• Fluent and professional communication in both English and Thai.
• We aim to unlock your potential and foster a positive work environment, where you can thrive and grow alongside our company.
• Bonuses, and a provident fund.
• Group Insurance, Flexible health insurance plans that are tailored to your needs.
• Dental Allowance.
• 5-day work week.
• Free Tuk-tuk from BTS Chidlom, MRT Lumpini, at Sindhorn Building.
• Enjoy comfortable and modern offices with various facilities.
• Caring leaders and colleagues supporting your growth.
• Be a part of the forefront of the growing FinTech industry.
• Have your hard work and success recognized and rewarded.
• Why work with us?.
• Pi Securities is committed to being a modern and leading securities company that caters to the needs of all customers. With our exceptional team, we continuously strive to improve our organization and foster a positive culture that supports everyone's success. By working collaboratively, we believe we can achieve success together.
• Your career journey begins here!.
• Let's contribute to the growth of our country's financial industry and make user-centric investment products accessible to all people, fostering a more inclusive society. Join us at Pi Securities.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• ให้บริการด้านอาหารและเครื่องดื่มแก่ลูกค้าภายใน True Sphere อย่างมืออาชีพ.
• ดูแลบรรยากาศ พื้นที่บริการ และประสบการณ์ลูกค้าให้เป็นระดับ First-class service.
• Product & Sales.
• ให้ข้อมูลสินค้า บริการ ให้คำปรึกษา และส่งเสริมการขายผลิตภัณฑ์ในกลุ่มทรูและแนะนำโซลูชั่น เบื้องต้นได้.
• บริหารจัดการการดำเนินงานในแต่ละวันให้เป็นไปอย่างราบรื่น เช่น จัดดการเรื่องสินค้า สภาพแวดล้อม ระบบต่างๆ ตามหน้าที่ที่บริษัทกำหนด อีกทั้งควบคุมป้องกันการทุจริตฉ้อโกงเพื่อรักษาผลประโยชน์ของบริษัทฯ.
• ทำงานร่วมกับทีมเพื่อผลักดันยอดขายให้เป็นไปตามเป้าหมาย.
• After Sales Service.
• รับเรื่องร้องเรียนและแก้ไขปัญหาเบื้องต้นให้ลูกค้า พร้อมประสานงานหน่วยงานที่เกี่ยวข้อง เพื่อให้ลูกค้าได้รับความพึงพอใจสูงสุดและแก้ไขปัญหาได้ในระยะเวลาที่เหมาะสม.
• สามารถดำเนินการจัดการระบบต่างๆ เช่น ข้อมูล การชำระเงิน เอกสาร การเงิน ภาษี ค่าใช้จ่าย และจัดการในระบบต่างๆ แต่ละวันได้อย่างถูกต้องและมีประสิทธิภาพ.
• วุฒิการศึกษาปริญญาตรีขึ้นไปในสาขาที่เกี่ยวข้องเช่น การโรงแรมและท่องเที่ยว, การจัดการธุรกิจการบิน, สาขาการจัดการการบริการบนเครื่องบิน.
• บุคลิกภาพดี, มั่นใจ, กล้าพูดและรักงานบริการ.
• สามารถปฏิบัติงานเป็นกะได้ (ทำงาน 5 วัน/สัปดาห์).
• มีคะแนน TOEIC ขั้นต่ำ 550 คะแนน หรือสามารถสื่อสารภาษาอังกฤษได้ดี.
• หากมีคุณสมบัติดังต่อไปนี้จะได้รับการพิจารณาเป็นพิเศษ.
• มีประสบการณ์การทำงานโรงแรม 5 ดาว, พนักงานให้บริการบนสายการบิน หรือกลุ่มงานที่มีลักษณะใกล้เคียงกัน.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Architecture, Salesforce, Vietnamese

ประเภทงาน:

งานประจำ

• LI-Y.
• Unleash Your Potential.
• When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and.
• be your best., and our AI agents accelerate your impact so you can.
• do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.
• Accommodations.
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this.
• Accommodations Request Form.
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement.
• for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
• Know your rights: workplace discrimination is illegal.
• Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Welcome to Divyne!.
• You.
• are passionate about building relationships and have an interest in the beauty and skincare industry, with an understanding of the importance of effective communication. Perhaps you're establishing meaningful relationships with customers already, or maybe you're looking for an opportunity in a modern, international startup environment where you're not fighting against outdated ideas. Generally, you're ecstatic when y ...
• We.
• are growing fast and looking for a tenacious.
• Customer Relations and Sales Associate.
• with a modern, international mindset to work with us to help us continue to grow the Divyne brand as we expand across Southeast Asia.
• To frame the role further, as our new.
• Customer Relations and Sales Associate,.
• you will work closely with the team lead to strategize and execute on the best ways to help our customers, and provide product recommendations that help to solve their beauty needs. As a digitally-native brand, we are one of the fastest growing beauty brand companies in Thailand that puts a lot of care and attention to our customers, so this is a unique opportunity to learn from the best.
• Taking care of customers queries through chat support and phone calls, as well as radiating a positive energy when interacting with them.
• Working closely with your team to create an enjoyable experience for the customers after an order has been made.
• Learning.
• about the company's products and understanding the key selling points that make the Divyne products special.
• Be excited about collaborating with the other members of your team and contribute ideas to ease the selling process.
• Working in a rotation-based system for 5 days/week.
• This opening is an early career opportunity for you to have a direct impact on Divyne's growth and for the right person, there is a chance to be given a lot of creative freedom and fast career progression if the right attitude and commitment is shown.
• Degree in any field (as long as you have a splendid way with words!).
• 1 year of related experience (fresh grads are welcome too!).
• Passionate about customer care and building long-lasting relationships.
• Deeply interested in trend-changing beauty and skincare products.
• Native Thai with good English skills, both written and spoken.
• Exposure to effective selling strategies would be a big advantage, but communicating productively and strategically is essential.
• Ability to work under pressure and having a growth mindset.
• A real desire to learn and grow fast as part of an ambitious and young team.
• Chance to be part of building an industry-challenging brand and company.
• Competitive salary and an opportunity to move up fast.
• Very fast progression potential for the right person.
• Become part of a high-performing and internationally-minded team.
• Transparent and collaborative company culture (understand our culture better at.
• careers.divyne.com.
• Modern and private office building - 5 minutes from Bearing BTS (by motorbike).
• Take part in fun team-building activities from time to time.
• Profit share program that offers uncapped bonus potential based on company performance.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Able to work as a shift, Creative Thinking, Good Communication Skills, High Responsibilities, Leadership Skill, Thai

ประเภทงาน:

งานประจำ

• โทร: 056-705-953-7 หรือ 089-895-0667.
• อีเมล: [email protected].
• Line ID: 0898950667.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Able to work as a shift, Creative Thinking, Good Communication Skills, High Responsibilities, Leadership Skill, Thai

ประเภทงาน:

งานประจำ

• โทร: 056-705-953-7 หรือ 089-895-0667.
• อีเมล: [email protected].
• Line ID: 0898950667.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• Consult & Advise Clients- Guide clients through fabric choices, style options, and fit preferences to create their perfect garments.
• Take & Process Orders- Capture detailed measurements, specifications, and timelines while ensuring accuracy throughout the process.
• Manage Client Relationships- Build lasting connections by understanding each client's unique style and needs across multiple visits.
• Support Marketing Efforts- Help create content and manage social media presence.
• Coordinate Operations- Liaise between clients and our master tailors, ensuring smooth communication and project flow.
• GoodEnglish communication skills.
• Detail-oriented with strong organizational skills.
• Interest in fashion, luxury goods and ready to learn & grow.
• Work in our gorgeous atelier, be part of continuing a proud tailoring tradition, and help shape how we connect with discerning local and global clients who value true craftsmanship. Learn a lot of managing a very fast growing fashion business.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Develop and implement comprehensive admissions strategies to meet enrolment targets..
• Manage the entire admissions process, from initial inquiry to enrolment, ensuring a smooth and positive experience for prospective students and their families..
• Conduct school tours, open houses, and information sessions to showcase the school s offerings and facilities..
• Maintain accurate and up-to-date records of prospective and current students in the admissions database..
• Customer Service.
• Provide exceptional customer service to prospective and current families, addressing inquiries and concerns promptly and professionally..
• Work closely with other school departments to ensure a cohesive and welcoming experience for all families..
• Bachelor s degree in Marketing, Business Administration, Education, or a related field..
• Experience in admissions, marketing, or a similar role, preferably within an international school setting..
• Strong understanding of digital marketing strategies and tools..
• Excellent communication and interpersonal skills with a customer-focused approach..
• Ability to work independently as well as part of a team, managing multiple tasks and deadlines effectively..
• Proficiency in English and Thai, proficiency in Mandarin is an advantage..
• Proficient in using Microsoft Office Suite and other relevant software..
• Experience in using CRM systems and data management tools..
• Personal Attributes.
• Highly organized with strong attention to detail..
• Creative and innovative thinker with the ability to develop and implement effective marketing strategies..
• Strong problem-solving skills and the ability to think strategically..
• Passion for education and a commitment to promoting the school s mission and values..
• Flexible and adaptable, with the ability to thrive in a fast-paced and dynamic environment..
• Strong work ethic and a high level of professionalism..

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Recruitment, Salesforce, Cloud Computing, English, Thai

ประเภทงาน:

งานประจำ

• About the Role.
• The Client Services Lead acts as the central point of coordination between the customer, the Sales team, and the Delivery/Service team. This role owns the customer relationship post-sale ensuring contract terms are tracked and fulfilled, customer satisfaction stays high, renewal opportunities are protected, and any risk signals (delivery gaps, dissatisfaction, scope changes) are surfaced to Sales early enough to act on. This is not a technical delivery role; it's a relationship and coordination role ...
• Customer-facing Serve as the customer's primary point of contact for contract and service-related matters (excluding day-to-day technical delivery issues, which route to the Delivery team) Build and maintain strong relationships with key customer stakeholders to understand their evolving needs and priorities Proactively check in with customers to gauge satisfaction, address concerns, and reinforce the value being delivered Manage contract lifecycle events renewals, amendments, scope changes, expirations ensuring the customer experiences no service gaps Sales-facing Alert the Sales team early to renewal risk, expansion opportunities, or dissatisfaction signals so they can engage the customer proactively Provide Sales with account context (usage patterns, satisfaction trends, open issues) to support upsell/cross-sell and renewal conversations Support contract renewal discussions jointly with Sales, acting as the relationship continuity between initial sale and ongoing service Delivery-facing Act as the customer's advocate within Delivery, communicating customer priorities, concerns, and feedback to the service/delivery team Track SLA adherence and service commitments against the contract, flagging gaps before they become customer-facing issues Coordinate with Delivery on service reviews, issue resolution timelines, and status updates the customer needs Contract & Reporting Maintain accurate records of contract terms, renewal dates, and key account milestones Prepare periodic account health reports/dashboards for internal stakeholders (Sales, Delivery, Management) Monitor renewal pipeline and flag at-risk accounts with lead time sufficient for intervention.
• Bachelor's degree in Business Administration, Marketing, IT, or related field 3-5+ years of experience in client services, account management, customer success, or a similar customer-facing coordination role IT/technology services industry preferred Strong communication and stakeholder management skills; comfortable being the "translator" between commercial, delivery, and customer language Experience with contract lifecycle management (renewals, SLAs, scope tracking) Proven ability to work cross-functionally with Sales and Delivery/Operations teams Good command of English (written and spoken); Thai fluency required for local customer engagement Familiarity with CRM/ticketing tools (Salesforce, ServiceNow, or similar) is a plus Workplace type: About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Microsoft Office, Recruitment, SAP, English

ประเภทงาน:

งานประจำ

• We are seeking a dedicated.
• Sales & Customer Service.
• professional to join Schaeffler Manufacturing (Thailand) Co., Ltd. in Chon Buri on a.
• full-time basis. This role is pivotal in driving customer satisfaction and revenue growth by bridging the gap between our customers' needs and our product offerings. You will be responsible for managing customer relationships, processing sales inquiries, and providing exceptional service that strengthens client loyalty and supports the company's commercial objectives. This position offers the opportunity to make a direct impact on customer experience whilst contributing to the overall success of our sales division.
• Support Sales and Customer for any propose related documentation.
• Oversee daily customer service operations to ensure timely and accurate support (submit quotation, issue order confirmation, ensure accurate pricing in customer's Purchase Order, issue Delivery Note to warehouse and follow up, generate invoice and prepare all related documents for goods collection/delivery, etc.).
• Attend and respond to customer needs or enquiry in a professional manner.
• Ensure seamless coordination between Customer, Sales, Operations, and 3PL to maintain high service levels.
• Manage order entry, allocation, stock confirmation, delivery scheduling, and invoice accuracy.
• Work closely with Sales, Operations, Supply Chain, and Finance teams to resolve issues and improve end-to-end customer experience.
• Manage complex customer issues and escalations effectively.
• Cooperate with the sales, supply chain and logistics teams to coordinate order fulfillment, delivery scheduling, and issue resolution, with a focus on customer satisfaction and cost efficiency.
• Investigate and resolve customer issues or complaints by effectively liaising with relevant departments.
• Implement initiatives to enhance overall customer satisfaction and retention.
• Monitor KPIs and drive continuous improvement.
• Provide regular reporting on order status, fulfillment performance, and customer feedback to relevant internal stakeholders.
• Other tasks assigned by superior.
• Degree in Business Management or Logistics or related field.
• 3-5 years of experience in Customer Service & SCM role handling international business.
• Independent, meticulous and team player.
• Good command of English (written and spoken).
• Good communication and coordination skills.
• Experience in automotive and multinational company environment is preferred.
• Experience in SAP systems.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Proven experience in sales, customer service or a related customer-facing role, ideally within a manufacturing or industrial environment.
• Strong interpersonal skills with the ability to build rapport and maintain professional relationships with diverse customer bases.
• Proficiency in using computer systems, CRM software and Microsoft Office applications.
• Demonstrated ability to manage multiple customer inquiries simultaneously whilst maintaining quality service standards.
• Problem-solving mindset with a customer-centric approach to resolving issues and challenges.
• Organizational skills and attention to detail, particularly when handling orders and documentation.
• Ability to work independently as well as collaboratively within a team environment.
• Sales acumen and understanding of basic sales processes and customer lifecycle management.
• Flexibility and willingness to adapt to changing business needs and priorities.
• If you are a motivated sales and customer service professional ready to make a meaningful contribution to our team, we encourage you to submit your application. Please send your CV and a cover letter detailing your relevant experience to our recruitment team. We look forward to hearing from you and exploring how you can contribute to Schaeffler's continued success in Thailand.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Problem Solving, Negotiation, English

ประเภทงาน:

งานประจำ

• Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
• Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.
• Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a Win-Win outcome for the customers and for ...
• Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers.
• Liaise with other departments and Operations to address issues on service recovery.
• Highlight areas for improvement with suggested solutions to improve DHL's procedures, technology and service so as to positively enhance our customers' experience with DHL.
• Assist the Tracing Supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.
• Bachelor's Degree with 1-2 years experience in a Customer Care or Customer Contact Center in a service industry (preferable).
• Good problem solving and analytical thinking.
• Good command in written and spoken English.
• English typical skills.
• Good telephone skills.
• Good conflict resolution skills.
• Technical Skills (Telephone system, Order/Shipment Track & Trace Systems and Order Booking Systems preferable).
• Good negotiation and interpersonal skills.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), Mandarin, English

ประเภทงาน:

งานประจำ

• Bachelor's degree holder is required Minimum 2 years of working experience is a Must Fluent in Taiwanese Mandarin (spoken and written) Good command of English for internal communication Previous experience in customer service, call center, or similar roles preferred Excellent written and verbal communication skills Strong problem-solving abilities and attention to detail Ability to multitask and work in a fast-paced environment Proficient with computer systems and CRM tools is a plus.
• Respond promptly and professionally to customer inquiries via email and live chat Co ...

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Risk Management, Recruitment, Tableau, YouTube, SQL

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Opportunity.
• This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
• This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
• We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• We welcome applications from.
• Kuala Lumpur & Bangkok locations only.
• Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Data Analysis, Negotiation, Recruitment, Teamwork

ประเภทงาน:

งานประจำ

• Account Management Manage assigned Central Food Wholesale accounts and deliver monthly, quarterly, and annual sales targets. Build and maintain strong relationships with key decision makers, buyers, branch managers, and sales teams. Conduct regular business reviews and identify growth opportunities. Support Joint Business Planning (JBP) and annual account planning activities. 2. Sales & Business Development Achieve Sell-In, Sell-Out, distribution, and profitability targets. Expand product penetration and increase SKU listings. Identify opportunities for new product launches and cat ...
• Bachelor's Degree in Business Administration, Marketing, Sales, or related field. 2-5 years of experience in Key Account Management, Modern Trade, Wholesale, Foodservice, or FMCG Sales. Experience working with wholesale chains, distributors, or foodservice channels is highly preferred. Understanding of Horeca, Foodservice, Cash & Carry, or Wholesale business models is an advantage. Skills Key Account Management Negotiation and Influencing Business Planning Financial Acumen Data Analysis Customer Relationship Management Presentation Skills Trade Marketing Execution Microsoft Excel & Power BI Communication and Stakeholder Management Competencies Growth Mindset Consumer & Customer Focus Ownership & Accountability Strategic Thinking Result Orientation Collaboration & Teamwork Agility & Adaptability Entrepreneurial Spirit Curious about what it's really like to work at Unilever? Explore our Life at Unilever ยูนิลีเวอร์ประเทศไทย | Unilever and meet the people shaping our culture. Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Quantitative Analysis, Problem Solving, English, Thai

ประเภทงาน:

งานประจำ

• Bachelor Degree preferred. Proficiency in English & Thai (spoken and written). Hospitality industry experience Significant experience in a complex fast paced environment. Minimum 1 year of prior relevant people management experience. Knowledge of basic KPIs (Shrinkage, Productivity, CSAT). Ability to work across shifts and also support the team training and quality. Strategic thinker with strong analytical and creative problem-solving skills. Excellent written and verbal communication skills. Passion for ensuring an excellent user experience.
• Provide mentorship, guidance and career development to members of your team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise. Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Quantitative Analysis, Business Development, Project Management, Problem Solving, Leadership Skill

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.