About the role

We are seeking a dedicated

Sales & Customer Service

professional to join Schaeffler Manufacturing (Thailand) Co., Ltd. in Chon Buri on a

full-time basis

. This role is pivotal in driving customer satisfaction and revenue growth by bridging the gap between our customers' needs and our product offerings. You will be responsible for managing customer relationships, processing sales inquiries, and providing exceptional service that strengthens client loyalty and supports the company's commercial objectives. This position offers the opportunity to make a direct impact on customer experience whilst contributing to the overall success of our sales division.

Key responsibilities

Support Sales and Customer for any propose related documentation.

Oversee daily customer service operations to ensure timely and accurate support (submit quotation, issue order confirmation, ensure accurate pricing in customer's Purchase Order, issue Delivery Note to warehouse and follow up, generate invoice and prepare all related documents for goods collection/delivery, etc.).

Attend and respond to customer needs or enquiry in a professional manner.

Ensure seamless coordination between Customer, Sales, Operations, and 3PL to maintain high service levels.

Manage order entry, allocation, stock confirmation, delivery scheduling, and invoice accuracy.

Work closely with Sales, Operations, Supply Chain, and Finance teams to resolve issues and improve end-to-end customer experience.

Manage complex customer issues and escalations effectively.

Cooperate with the sales, supply chain and logistics teams to coordinate order fulfillment, delivery scheduling, and issue resolution, with a focus on customer satisfaction and cost efficiency.

Investigate and resolve customer issues or complaints by effectively liaising with relevant departments.

Implement initiatives to enhance overall customer satisfaction and retention.

Monitor KPIs and drive continuous improvement.

Provide regular reporting on order status, fulfillment performance, and customer feedback to relevant internal stakeholders.

Other tasks assigned by superior.

Qualifications

Degree in Business Management or Logistics or related field.

3-5 years of experience in Customer Service & SCM role handling international business.

Independent, meticulous and team player.

Good command of English (written and spoken).

Good communication and coordination skills.

Experience in automotive and multinational company environment is preferred.

Experience in SAP systems.

Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Proven experience in sales, customer service or a related customer-facing role, ideally within a manufacturing or industrial environment

Strong interpersonal skills with the ability to build rapport and maintain professional relationships with diverse customer bases

Proficiency in using computer systems, CRM software and Microsoft Office applications

Demonstrated ability to manage multiple customer inquiries simultaneously whilst maintaining quality service standards

Problem-solving mindset with a customer-centric approach to resolving issues and challenges

Organizational skills and attention to detail, particularly when handling orders and documentation

Ability to work independently as well as collaboratively within a team environment

Sales acumen and understanding of basic sales processes and customer lifecycle management

Flexibility and willingness to adapt to changing business needs and priorities

Apply now

If you are a motivated sales and customer service professional ready to make a meaningful contribution to our team, we encourage you to submit your application. Please send your CV and a cover letter detailing your relevant experience to our recruitment team. We look forward to hearing from you and exploring how you can contribute to Schaeffler's continued success in Thailand.