เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Problem Solving, Business Statistics / Analysis, Teamwork, Project Management, Thai, English

ประเภทงาน:

งานประจำ

• Coordinate with internal and external stakeholders for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within its scope and expected result.
• Develop a detailed project plan to monitor and track project performance, specifically to analyze the successful completion of short and long-term goals, and able to see or sense of the preventive problem and proactively prevent it.
• Evaluating the success of the project against its benchmarking and sharing lessons or best practice with other organizations or project managers.
• Balance the relationship with the client and all stakeholders.
• Age 25-35 years old.
• A Bachelor s degree in any field especially in Human Resource, Business management, IT or equivalent.
• A minimum 2-year experience working in coordination field experiences.
• Systematic & creative thinking with ability to plan and solve the problem and be observant.
• Excellent decision-making and leadership capabilities.
• Solid organizational skills including attention to details and multitasking skills.
• Enjoy in design on story creation with photos or VDOs shooting and editing.
• Willing to learn and embrace change constantly.
• Strong interpersonal skills with working knowledge of Microsoft Office.
• Strong verbal and written communications skills are essential especially in Thai, and fair command of English.
• Visit our website at www.pacrimgroup.com for more information regarding our organization..

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Software Development, Scrum, Analytical Thinking, English

ประเภทงาน:

งานประจำ

• Lead and manage large-scale software and system development projects from initiation to delivery.
• Oversee end-to-end project lifecycle including planning, execution, monitoring, and go-live.
• Coordinate with cross-functional teams (business, IT, vendors) to ensure project alignment and delivery.
• Manage multiple workstreams, timelines, risks, and dependencies across complex projects.
• Drive stakeholder engagement, provide regular updates, and ensure clear communication at all levels.
• Ensure project deliverables meet business objectives, quality standards, and timelines.
• Identify risks and issues, and implement mitigation strategies proactively.
• Facilitate meetings, prepare project documentation, and present progress to senior leadership.
• Bachelor Degree or higher in Computer Engineering, Computer Science, Information Technology or any related IT major.
• 5-10 years of experience in project management, PMO, or digital transformation roles.
• At least 2 years of experience managing software development projects.
• At least 2 years of experience managing system development projects; system integration, APIs, data flows, or digital platforms.
• Proven experience managing large-scale projects.
• Experience in retail or e-commerce is required (FMCG or logistics is a plus).
• Project management certifications (PMP, Agile, Scrum Master, Prince2) is a big plus.
• Strong stakeholder management and communication skills.
• Excellent analytical thinking and structured problem-solving ability.
• Ability to manage multiple projects and cross-functional teams effectively.
• High ownership, resilience, and ability to work in fast-paced environments.
• Strong documentation, presentation, and facilitation skills.
• Fluent in Thai and English, both written and spoken.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assurance, English

ประเภทงาน:

งานประจำ

• Oversee the Knowledge Analyst and Quality Control teams to ensure accuracy, standardization, and continuous improvement of knowledge and processes.
• Lead training strategy, including onboarding and upskilling, to improve agent competency and readiness.
• Partner with the Quality Assurance team at Headquarters and Local Operations to drive quality improvement and performance stability.
• Drive engagement and culture initiatives to enhance team morale and retention.
• Strengthen cross-functional alignment and execution across support and operations teams.
• GoalsImprove agent proficiency and reduce dependency on escalations.
• Enhance quality metrics (e.g., CSAT, NPS) through capability development.
• Ensure readiness and scalability for new initiatives and market expansion.
• Build a strong and sustainable support framework.
• Commitment to excellence.
• Committed to data-driven decision-making and results-oriented.
• Clear communication skills.
• Solid knowledge of call center management tools, including monitoring skills, coaching skills, telephone systems, and other technologies.
• Ability to deliver quality results under pressure.
• Fluent in spoken and written English.
• Proficient in MS Office tools.
• Experience5+ years of experience managing and coaching contact center teams with more than 50 members.
• Understanding different cultures; an international background or experience working in an international environment is preferred.
• COPC/6 Sigma/PMP experience is preferred.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• We are looking for a dynamic leader to drive and champion the digital, data, and technology transformation for our commercial organization, delivering innovative, scalable, and cost-efficient solutions aligned with business goals and regulatory standards.
• Your missions
• Act as a point of contact for Thailand across Digital, Data, IT, and generative AI initiatives
• Translate business needs (Commercial, Medical, Admin, Finance) into scalable digital and data solutions
• Support the delivery of local digital initiatives while aligning with global standards and platforms
• Coordinate with vendors, agencies, and SaaS tools (technical, commercial, and compliance aspects)
• Contribute to generative AI pilots, including business value assessment, governance, and adoption
• Ensure compliance, risk assessment, and governance alignment (GRC, Privacy, Security)
• Assist leadership with cost models, investment discussions, prioritization, and trade-off decisions
• Facilitate stakeholder communication across local, regional, and global teams
• Your profile
• Bachelor degree in digital, technology, data, or related field
• 3 - 4 years of experience in digital product management and delivery
• Experience with data & analytics fundamentals (Power BI, data ingestion, reporting)
• Experience with generative AI tools, including governance and risk management
• Experience in vendor and SaaS management
• Experience with technology risk, privacy, and compliance
• English and Thai fluent.
• Strong stakeholder management and communication skills
• What we offer
• An international community, bringing together 110+ different nationalities
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
• A robust training system with our internal Academy and 250+ available modules
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
• At Mantu, sustainability is part of everything we do. You'll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you'll be empowered to design and lead projects that create real social or environmental impact, with the company's full support.
• Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
• Who are we?
• Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
• As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
• We look forward to meeting you!

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Research, Nutrition, English, Vietnamese

ประเภทงาน:

งานประจำ

• Develop long term technical strategy to align regional and global swine team.
• Develop and execute the annual technical plan to support Key account & commercial team to achieve the annual business target.
• Design and develop the technical training program to improve the technical skill of commercial team.
• Building the KOLs network to enhance the technical service to bring excellence technical service to customers. Liaise between company and KOLs/university professors on industry issues.
• Contribute and speak at key industry technical and commercial meetings.
• Work with marketing on technical information and the development of support material for Animal Health products used in the swine industry.
• Provide input to the research and development for future new product development and implementation into the swine industry.
• Develops and presents new product information and training to sales force (KAM and Technical sales teams) and key customers.
• Manage the technical and device team.
• Experience and Education.
• Education background: Doctor of Veterinary Medicine or Degree in Veterinary Science.
• MBA/Master Degree is highly preferred.
• Strong background in Animal production and animal health.
• Good communication skill in English and Vietnamese.
• 10 years experiences in AH industry, more than 5 years working in swine farm.
• Knowledge, skills, and abilities.
• Knowledge of swine diseases and its impacting to the swine production.
• Knowledge of commercial swine production systems as it relates to vaccines and vaccination programs, swine management, MFAs, and nutrition.
• Need to be adaptable and able to work to multiple and often tight deadlines.
• Work closely in a strong team environment, while there is a requirement that candidates are able to work independently, drawing on their own resources and motivation to achieve what is required.
• Competent in written and spoken English language.
• Strong verbal and written communication skills, and a demonstrated ability to work in a team environment.
• Strong leadership, mentoring, and team development abilities.
• We offer relocation support for this role. The successful candidate will be located in Vietnam.
• Adaptability, Adaptability, Agile Methodology, Animal Health Sales, Business, Consulting, Creative Campaign Development, Global Team Collaboration, Go-to-Market Strategies, Interpersonal Communication, Interpersonal Relationships, Managing Distribution Channels, Marketing Budget Management, Marketing Data Analysis, Marketing Strategies, Marketing Strategy Implementation, Market Research, Market Strategy, Pricing Strategies, Product Lifecycle Management (PLM), Project Management, Strategic Planning, Strategic Thinking, Team Management, Technical Solution Development {+ 5 more}
• Current Employees apply HERE.
• Current Contingent Workers apply HERE.
• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Regular
• Hybrid
• 05/31/2026A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
• Requisition ID:R358580.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Automation, Research, Compliance, English

ประเภทงาน:

งานประจำ

• Bring high quality expertise in the Procurement topic that delivers value to client organisations across various sectors.
• Support clients in enhancing their procurement value delivery through improving category strategies, supplier partnerships, negotiations and sourcing events; designing and standing up best-in-class procurement organisations, incl. organisational design, process improvements, capability building; identify and implement digital roadmaps for procurement, including automation, advanced analytics and Agile.
• Execute client work in a case team either as an advisor or individual contributor.
• Proactively pursue knowledge of cutting-edge research, technologies, and methodologies.
• Support presentation of key findings and recommendations to C-level executives.
• Contribute to proposals together with the senior leadership of the OPS Practice.
• Contribute to Procurement intellectual property: conduct primary research, develop and refine ideas, methodologies and tools, design learning material, capture credentials and best practice.
• Our Expert Consulting Track.
• The Expert Consulting Track (ECT) is vital to BCG s ability to successfully meet our clients demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the best of BCG to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting.
• What You'll Bring.
• Core Procurement Expertise.
• 7-12 years of experience in procurement, supply chain, digital procurement, or related fields.
• Strong fundamentals in category management, sourcing, contracting, supplier management, compliance, and risk.
• Proven track record in delivering procurement value creation and transformation programs.
• Experience in top-tier consulting firms is a strong plus.
• Experience in Procurement or Supply Chain functions of leading blue-chip or Fortune 500 companies.
• Consulting & Leadership Skills.
• Strong problem-solving and communication skills; ability to influence C-level stakeholders.
• Proven leadership managing teams and complex multi-workstream engagements.
• Fluency in English; proficiency in one or more SEA languages is an advantage.
• High adaptability, entrepreneurial mindset, and a passion for innovation in procurement.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Sales, Business Development, Research, English

ประเภทงาน:

งานประจำ

• Leads the Wholesale Sales function for adidas Thailand, with the primary objective of developing and implementing the Company s Sales strategy and customer plans, fully manage the channel s P&L to achieve sales, margin, and contribution objectives.
• Manage a market leadership position within the prescribed channel through execution of strategy, customer relationships and development of revenue streams.
• Country Leadership position, member of the Senior Leadership team reporting directly into the GM / Country Manager.
• Responsible for exhibiting adidas values, leading culture and developing the pipeline of future leaders.
• Lead team towards delivering sales turnover, margins, and contribution whilst managing sales expense within planned levels.
• Ensure AR collections as per trade terms, DSO objectives and limit bad debts with effective credit management, tracking and credit worthiness of customers.
• Formulate sales development, channel strategies, annual customer plans and ensure execution in line with brand image, presentation and company strategy.
• Develop, negotiate and implement trading terms by customers to drive pay by performance growth, optimizing in-store execution, brand presence, sell-through to represent our brands to consumers according to set standards.
• Build, maintain and expand relationships/ alliances with key customers/ stakeholders, maintaining effective customer service levels to meet order processing, route and order fulfillment.
• Liaise with Marketing team on merchandising support, timely inflow of stocks to service customers, ensuring, prompt action to liquidate old inventory.
• Provide coaching and guidance to the team in achieving their daily responsibilities and objectives.
• Lead and develop digital capabilities within the channel and working model with Wholesale customers.
• Lead Business Development opportunities.
• To lead, develop and influence sales organization.
• To make the right hires into the Wholesale team.
• To set performance objectives, targets, guidelines and assess all reports, and ensure target achievements.
• Develop the functional and interpersonal skills of direct reports to maximize personnel capabilities.
• Manage all reports as an integrated team by setting team objectives, targets and guidelines to build a stronger team.
• Ensure smooth cooperation and alignment between all direct reports and all interfaces.
• Measure and deliver own team s KPIs.
• Report on market trends and competitors in the area.
• Provide realistic business plans and forecasts on KA business performance, take mid-long term planning into consideration.
• Manage Sales working budgets in conjunction with the Brand team.
• Trade inventories within prescribed corridors.
• To observe both global and local policies and procedures in all dealings;.
• Support SEA changes and direction;.
• Perform other tasks as may be assigned from time to time.
• Country Senior Leadership Team.
• SEA Hub Team.
• Wholesale Partners & Distributors.
• KNOWLEDGE, SKILLS AND ABILITIES.
• Ability to think strategically, define business opportunities and problems, understand complex business challenges and formulate effective solutions designed to improve results.
• Demonstrated experience in developing and completing successful financial and business plans for achieving sales, service, and contribution goals in large Retail organizations.
• Strong leadership and coaching skills, and the ability to capitalize on and apply these skills, resulting in the growth and development of managers and employees in the organization.
• Possesses strong interpersonal skills and is able to achieve desired results in a fast-paced, highly competitive, multi-tasking environment.
• Extremely strong in the areas of merchandising and store operations, preferably industry knowledge within footwear & apparel.
• Ability to conduct and analyze research related to consumers, industries, markets, customers and competitors.
• Possess strong organizational, problem solving, negotiation and resolution skills.
• Experience setting a shared vision and direction and building the excitement and enthusiasm needed to engage a wide variety of stakeholders;.
• Experience building organizations with strong teams and truly committed staff - evidenced by employee retention and engagement.
• Bachelor's degree with ten or more years retail management experience.
• Master's degree is an advantage.
• 10+ years managing Sales team, Sales/Account Management, and 5 years Sales Leadership.
• Minimum 7 years experience successfully leading, managing and developing multi store, multi-channel retail teams, B2B, Digital Sales.
• Advanced English and fluent local language.
• Advanced IT Skills (Outlook, Excel, Powerpoint).
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Director, Sales BRAND: LOCATION: Bangkok TEAM: Sales STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 541988 DATE: May 7, 2026

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

ETL, Automation, Scrum, English

ประเภทงาน:

งานประจำ

• Lead and strengthen a team of data analysts - fostering high performance, collaboration, and professional development.
• Own the data product - oversee the design, development, and maintenance of dashboards, data models, and reporting frameworks that provide visibility into IT assets and infrastructure.
• Build scalable data solutions - drive the implementation of ETL pipelines, automation, and data integrity practices.
• Partner with stakeholders - collaborate with Architecture, Engineering, and Operations to translate business requirements into actionable analytics and visualizations.
• Champion data governance - define and promote data quality standards, ensuring trustworthy, consistent data across the platform.
• Enable strategic outcomes - support initiatives such as infrastructure transformation, cyber risk analysis, and technology lifecycle planning with data-backed insights.
• Run agile delivery - apply agile methodologies and serve as Scrum Master to keep sprint goals on track.
• What You'll Bring.
• 8+ years in data analysis, business intelligence, or a related field.
• 3+ years leading data or analytics teams, ideally within technology or infrastructure domains.
• Strong hands-on experience with Power BI, Snowflake, SQL, and Python.
• Solid understanding of ETL processes, data warehousing, and database management.
• Familiarity with REST APIs and scripting for data automation.
• Experience overseeing CI/CD pipeline implementation and maintenance.
• Excellent English communication and stakeholder management - comfortable presenting to both technical and non-technical audiences.
• Strategic thinker who can balance operational delivery with long-term data capability building.
• A degree in IT, Computer Science, Technical Business Analysis or equivalent practical experience is welcomed, but not a barrier to applying.
• Bonus Skills.
• Broad awareness of IT infrastructure; compute, storage, operating systems, private/public cloud, and technology lifecycle.
• Experience with low-code/no-code platforms such as Power Apps, Power Automate or Retool.
• Background in UI/UX principles to guide dashboard and product design decisions.
• Why Join Us.
• Lead a purpose-driven team with real ownership and visibility.
• Access to professional development, mentoring, and career progression pathways.
• Flexible, hybrid working arrangements.
• The Infrastructure Platform Engineering (IPE) organisation is accountable for the engineering, automation, and operational reliability of Group Engineering s core infrastructure services including on premises data centres, compute platforms, storage, private cloud, virtualisation, databases, and middleware technologies. Our mandate is to modernise legacy infrastructure, uplift operational maturity, and deliver Infrastructure as a Service using automation-first engineering principles.
• Within IPE, the Infrastructure Consumption Platform (ICP) team provides the foundational data capabilities that enable evidence based engineering decisions across the entire infrastructure stack. We maintain authoritative infrastructure datasets, lifecycle intelligence, and analytics used to support capacity planning, refresh cycles, cyber risk management, and large-scale transformation programs.
• Manager
• Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
• Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
• Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
• We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
• You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject.
• If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Research, Excel

ประเภทงาน:

งานประจำ

• Work experience of 0-3 years in top tier firms.
• Outstanding academic performance and strong record of extracurricular activity.
• Strong research/analysis experience and abilities, including excellent Excel skills.
• Able to work creatively and analytically.
• Excellent communication and interpersonal skills.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Research, Compliance, Power point, English

ประเภทงาน:

งานประจำ

• Consolidate and edit documents for planning documents and help to improve quality of information (which might include web research) when requested.
• Reviewing donor reports (narrative and financial) to improve quality of substantive content and ensure the consistencies with the donor agreements and the project documents/proposals, as well as the RBM standards and other requirements of UN Women. Similarly, where requested, review annual and six-monthly reports ensuring compliance with the corporate reporting guidance notes. These include liaising with project mana ...
• Supporting COs/NPPs by providing TA/QA for six monthly and annual reporting as well as supporting RO s annual reporting process.
• Preparing specific report or reporting-related feedback/analysis to relevant UN Women offices for improvements of quality and for training purposes. Providing them directly to project managers and to monitoring and reporting focal points through the Community of Practice on RBM, training and hands-on coaching to better address the feedback. Act as a trainer for relevant parts of the regional PMR policy/procedure training, customizing or using the training materials developed by HQ.
• When requested, collect lessons learnt in reporting and package them for sharing and use them as a basis for developing tools and guidance for field staff. When requested, conduct capacity building sessions and/or report writing workshops online or in-person (modality will be determined as appropriate).
• Carry out Tier assessments , if requested, by reviewing donor reports of Tier 1 COs and make analysis and draft assessment reports for Tier 1 and 2.
• Assignment Workplan and Tentative Timelines.
• Donor reports and other PMR related documents that reflect high quality, result-based standard and format established by UN Women, ready for clearance by the Regional Programme Specialist and the Deputy Regional Director. Target submission date will be set up when the assignments are given.
• Detailed feedback sheet using the feedback template of the RO per report. Target submission date will be set up when the assignments are given.
• Analysis reports/write-up/power point slides on quality of sample/selected reports such as those for Tier 1/Tier 2 donor reports (if requested). Target submission date will be set up when the assignments are given.
• Capacity building sessions and/or report writing workshops online or in-person. Modality and target submission date will be determined in due course.
• Consultant s Workplace and Official Travel.
• This is a home-based consultancy. Travel is not needed for this assignment.
• Competencies.
• Respect for Diversity.
• Integrity.
• Professionalism.
• Core Competencies.
• Awareness and Sensitivity Regarding Gender Issues.
• Creative Problem Solving.
• Effective Communication.
• Inclusive Collaboration.
• Stakeholder Engagement.
• Leading by Example.
• Please visit this link for more information on UN Women s Core Values and Competencies: https://www.unwomen.org/en/about-us/employment/application-process#_Values.
• Excellent analytical skills.
• Strong knowledge of UN Women processes and systems.
• Strong skills for data handling.
• Strong inter-personal skills, communicate effectively with staff at all levels of the organization and from diverse background.
• Ability to work in a highly pressured environment.
• Master's degree or other advanced degree in one or more of the following disciplines: social sciences, international development, and/or communications.
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university.
• Minimum of 7 years of high-level experience in reporting and communicating complex programmatic information/results in reader-friendly formats and styles in English, as part of responsibilities.
• Professional experience in the field of international development is required, and project management, and resource mobilization is an asset.
• Proven work experience in writing, editing, reporting in international development is required.
• Demonstrated abilities and track record writing high quality English-language reports and information.
• Excellent understanding of and experience with gender-sensitive and results-based management and reporting is required.
• Experience in reporting in the UN system or its development partners is required.
• Experience in training or coaching in reporting is an asset.
• Must be capable of effectively using MS Word and Excel.
• Fluency in English is required.
• How to Apply.
• Cover letter outlining relevant work experience.
• Only shortlisted candidates will be requested to submit 1 Writing sample, preferably in the area of gender equality or women s empowerment or international development.
• At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits employ, trains, compensates and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity, and organizational need.
• If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
• UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. All selected candidates will be expected to adhere to UN Women s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Oversee and direct all hotel operations to maximize profitability while ensuring an exceptional and memorable Guest Experience in line with Accor standards.
• Identify, lead, and implement strategic performance drivers to optimize commercial results, strengthen market positioning, and attract both international and domestic travelers.
• Foster a performance-driven and HEARTIST-centric culture, ensuring alignment with the business objectives of key stakeholders, including guests, employees, owners and A ...
• QualificationsA minimum of 3 - 5 years of experience as a General Manager in a premium or midscale city hotel, ideally within Asia.
• Proven ability to drive a dynamic team with an enabling and collaborative leadership style.
• Strong business and commercial acumen, with demonstrated success in driving topline performance, optimizing GOP and delivering on Brand and operational KPIs.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy.
• Demonstrated commitment to creating a positive, engaged team culture that supports a guest experience.
• Experience in building positive and collaborative owner partnerships, focused on long-term value creation and performance optimization.
• Fluency in English (spoken and written); additional languages within the region are an advantage.
• Additional InformationEmployee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate.
• Social Responsibility and Environmental, Social and Governance (ESG) activities.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Microsoft Office, English, Mandarin

ประเภทงาน:

งานประจำ

• Lead, motivate, and support the boutique team to deliver exceptional customer service and sales performance.
• Supervise daily boutique operations including POS transactions, cash handling, and sales administration.
• Responsible for achieving monthly sales targets and maximizing boutique performance.
• Prepare and submit sales reports, stock reports, expense claims, and other operational documents accurately and on time.
• Monitor inventory levels, conduct stock audits, and ensure proper handling and security of all products.
• Manage customer reservations, waiting lists, and after-sales service coordination professionally.
• Support staff training and coaching programs on product knowledge, selling techniques, and customer experience.
• Ensure all team members maintain excellent grooming, discipline, and professionalism.
• Ensure boutique maintains a clean, elegant, and luxury environment aligned with brand standards.
• Build strong customer relationships, handle complaints effectively, and support CRM activities, events, and in-store promotions.
• Professional requirements
• Bachelor s degree or higher in Business Administration, Marketing or related fields.
• Minimum 5 years of experience in luxury retail sales, with at least 1-2 years in a supervisory or Assistant Boutique Manager role.
• Excellent customer service mindset with strong interpersonal and communication skills.
• Good command of English, proficiency in Mandarin or other languages would be an advantage.
• Ability to analyze sales performance and support business development initiatives.
• Well-organized, detail-oriented, and able to work under pressure.
• Proficient in Microsoft Office and retail/POS systems.
• Job Reference: SGTH00165

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Research, Excel

ประเภทงาน:

งานประจำ

• Work experience of minimum 6 years in top tier firms or strong academics record from a top tier MBA school.
• Strong research/analysis experience and abilities, including excellent Excel skills.
• Able to work creatively and analytically.
• Excellent communication and interpersonal skills.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Problem Solving, Social media, YouTube, English

ประเภทงาน:

งานประจำ

• Strategic Leadership: Develop and implement the annual strategic roadmap for the Influencer Management department, ensuring alignment with AnyMind s "Borderless" business vision.
• Strong Problem Solving & Tactical Resolution: Act as the primary owner for resolving complex, multi-layered problems ranging from internal cross-team conflicts (ensuring work quality is maintained) to external issues involving clients and influencers.
• High-Level Relationship Management: Act as the senior escalation point and relations ...
• Team Mentorship & Scaling: Lead, mentor, and scale a multi-tiered team; focus on developing the leadership capabilities of Managers and fostering a culture of high performance and continuous learning.
• Conduct in-Depth P&L Performance Analysis: to identify key profit drivers and cost-saving opportunities, leveraging these insights to conceptualize high-margin service packages and spearhead strategic initiatives that accelerate revenue growth and strengthen market positioning.
• Innovation & Tech Integration: Lead the adoption of AnyTag and other AI-powered tools within the team to automate workflows, enhance data-driven reporting, and provide cutting-edge insights to clients.
• Cross-Functional Synergy: Collaborate with Senior Management in Sales, Creative, and D2C to create integrated, full-funnel solutions that leverage influencer power for next-generation commerce.
• Market Thought Leadership: Stay ahead of global social media shifts and emerging platform trends (TikTok, YouTube, etc.) to proactively advise clients on "first-to-market" opportunities.
• Who You Are.
• Experienced Leader: Bachelor s degree in Marketing or a related field with 8+ years of experience in Influencer Marketing or Digital Advertising.
• Management Experience: At least 3 years in a significant leadership/managerial role and has experience managing a team of 10 or more people.
• Strategic Thinker: Proven ability to move beyond campaign execution to long-term business planning and process optimization.
• Tech-Savvy: Deep familiarity with influencer platforms (AnyTag/AnyCreator) and a strong track record of using AI tools to improve team productivity.
• Master Communicator: Exceptional command of English and Thai, with the ability to influence and present to C-suite stakeholders and high-profile talent.
• Results-Oriented: A "Work Hard, Play Harder" mindset with a proven track record of meeting ambitious revenue targets and KPIs in a fast-paced environment.
• People Developer: Passionate about coaching and building career paths for team members, moving from a "doing" mindset to a "leading" mindset.
• AI Champion with Proven Achievement: Expert in applying new AI tools with a clear track record of success, such as using AI to increase campaign ROI, optimize workflows, or create AI-centric campaign models.
• Growth and Positive Mindset: Strong mind which can lead and influence team member.
• Why You'll Love It.
• Advanced AI Tools For All Positions!!.
• Creative office at Emporium (located at BTS Phrom Phong).
• Work hard, play harder office.
• Competitive Salary.
• Performance Review ( 2 times per year ).
• Performance Bonus.
• Annual Paid Leave.
• Compassionate Leave.
• Health Insurance.
• Social Security.
• Discount for Fitness Gym at EmQuartier.
• Monthly, Quarterly, Annual MVP Awards.
• Work in professional and dynamic environment.
• Good chance to explore new trends in a digital market.
• Opportunity to learn most advanced advertising technology platforms.
• Our Thailand Office.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Product Development, Project Management, English

ประเภทงาน:

งานประจำ

• Manage Travel insurance portfolio to continue sustainable growth.
• Strategically grow Travel portfolio through various distribution channels including Direct to Consumer (DTC), OTA, Group business, and Agency to stay on top of the market.
• Work clsoely with Business Development team to win more business partners a.
• Manage Travel business partners effectively to foster partner s relationship.
• Deliver operational and service commitment for best customer experience.
• Oversee cost optimization to ensure profitability and sustainability from DTC channel and develop strong proposition to win over this channel.
• Stay on top of Travel product development to remain competitive.
• Ensure operational efficiency for best customer experience.
• Explore cross sell and upsell opportunities from and to Travel business across other Chubb s product lines.
• People Management.
• Build and develop high-performing teams and functional leaders.
• Establish and maintain strong relationships with regional, country, and functional leadership.
• Provide tools, infrastructure, and actionable management information to support business governance and decision-making.
• Skills.
• Strategic leadership and vision-setting.
• Strong stakeholder management and relationship-building skills with experienced management of complex organization and multi-key stakeholders both internally (local and international), and externally.
• Proficiency in project management and business transformation.
• Strong analytical and quantitative abilities with P&L management background.
• Excellent communication, negotiation, and influencing skills.
• Deep understanding of market segmentation, portfolio management, and distribution.
• Proven ability to build and lead high-performance teams.
• Experience.
• Minimum 5 years of insurance leadership experience, including full P&L responsibility.
• Deep expertise in Travel insurance and Travel industry including Travel operator/ aggregator.
• Background in Digital landscape with SEO/SEM/UX/UI to be a plus.
• Bachelor s or Master s degree in Business, Finance, Insurance, or a related field.
• Advanced certifications in insurance or risk management are an advantage.
• Proven track record of strategic leadership and delivering business results.
• Strong communication skills and fluent in English.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Management, Thai, English

ประเภทงาน:

งานประจำ

• Drive expansion of BPTW across industries in Thailand.
• Develop and refine sales presentations, proposals, and positioning.
• Identify new business opportunities and growth channels.
• Support client-facing activities when needed.
• Marketing & Brand Building.
• Strengthen BPTW s brand presence and credibility.
• Collaborate on creation social media, video and employer branding content.
• Contribute ideas for campaigns and collaborations.
• Execution & Coordination.
• Translate management direction into clear, actionable plans.
• Coordinate across Sales, Marketing, Content, and partners.
• Ensure projects and tasks move forward on time and at high quality.
• Track progress and provide updates to management.
• Operations & Support.
• Support management in organizing and executing key initiatives.
• Improve workflows and internal coordination.
• Take ownership of tasks and deliver them end-to-end.
• Innovation & AI Tools.
• Identify opportunities to improve efficiency using AI and automation.
• Test tools and implement smarter ways of working.
• What We re Looking For.
• 4-7+ years of experience in B2B, marketing, operations, or similar roles.
• Fluent in Thai and English (written and spoken).
• Strong organizational and execution skills.
• Ability to manage multiple workstreams without losing detail.
• Experience creating presentations and marketing materials.
• Hands-on, proactive, and solution-oriented mindset.
• Interest in Employer Branding, HR, or B2B services.
• Why Join WorkVenture.
• Work with top companies in Thailand.
• Be part of a leading Employer Branding program (BPTW).
• Small but talented team that moves fast, high-impact role with strong ownership.
• Dynamic, collaborative environment with close exposure to management.
• Competitive salary and commission based on experience.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Mechanical Engineering, English

ประเภทงาน:

งานประจำ

• NVMS is a solutions sales and support provider that provides a high technology service to enable our clients to better manage their plant and equipment in a safe, practical and cost effective manner.
• We specialise in the area of Pressure instruments, Electrical, condition & performance monitoring, sales and supports, customised hardware and software solutions, site installation commissioning and support of monitoring systems, and practical instrument training.
• Our reputation for the highest quality, best value in the industry is born of a culture that "takes excellent care of our customers.".
• Mechanical Engineer (Vibration and Monitoring Solutions).
• Due to our expanding opportunities in the Thailand region, we are seeking a Mechanical Engineer for Vibration and Monitoring services..
• Electrical Solutions/products Sale experiences for minimum 2 years.
• Bachelor s degree in engineering (Mechanical/Electrical/Instrument Engineering or relevance).
• Any background of Vibration & Monitoring installation is advantage.
• Able to work independently for Mechanical & Electrical installation and configuration.
• Any background of Vibration, Asset monitoring, able to use AutoCAD are advantages.
• Good writing, listening, and speaking English are preferences.
• Can be based in Rayong or Bangna office.
• Able to travel around the country and oversea.
• A high regard for safety and health at all times..
• Why NVMS?.
• As an employee you will enjoy a friendly, professional, and high-performance culture where you will be exposed to continual career opportunities. This is a great opportunity to contribute to an already successful organisation during an exciting time of growth and change..
• Minimum 2 years of technical sales experience, in the field of industrial/power plant/Main Contractor/Project Consultant.
• Excellent about Electrical transmission/districution System.
• Knowledgeable about Electrical solutions for transmission/distribution system.
• Excellent customer relationship skills.
• Experience in oil and gas, power, general industry.
• Job Function:.
• Design, Engineering, Installing & Configuring Services.
• Customer visit regularly for Bangkok, Chonburi, Rayong and other provinces, and Lao PDR.
• Site survey.
• Services price estimation.
• Report to Sales Manager/General Manager.
• Job Location: Bangkok > Bangna/Rayong, Rayong Office (Map-Tapud).
• Empl. Term: Full Time.
• Salary Details: Monthly THB.
• negotiable.
• Keywords: Technical Sales Engineer.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Responsible for creating efficient schedules, processing and managing overtime and undertime.
• Support to achieve service level and efficiency targets from Work Force Management perspective.
• Real-time monitoring of service level and providing suggestions to service team.
• Work closely with team leaders to constantly monitor staff movements in line upon forecast plan.
• Implement improvement measures to ensure SLAs are well met.
• Forecast future workforce demand based on historical data, market trends, and business objectives.
• What you'll Need to SucceedFluent in both English and Thailand.
• At least 2 years experience in call center relevant industry.
• Eligibility to work full-time in Thailand.
• Good communication skills to build up effective collaboration.
• Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation.
• Ability to work under pressure.
• Proactive and self-motivated.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Finance, Accounting

ประเภทงาน:

งานประจำ

• Act as project manager in planning, managing and leading the projects/ change request under responsibilities with medium complexity and scopes of projects.
• Plan and define project management activities and budgets.
• Estimate project timelines and resources/ owners of each activity.
• Provides supports to project team as appropriated.
• Track project status and progress; control and monitor to ensure that all project activities are achieved with quality, within the budget and timeframe.
• Define project risks including problems and issues concerned.
• Ensure the project readiness and prepare for production go-live/ implementation.
• Provide post-production supports to business users.
• Provide the status update reports to management and the other relevant parties with accuracy and in timely manner.
• Update Projects/ change request database in JIRA and internal shared drive.
• 2) Requirement ManagementUnderstand and assess the current situations of business process, procedure, method and system functionality to advise the recommended solution and possible alternatives.
• Partner with business units to initiate enhancement requirements for all areas (e.g. IT enhancement, Process Improvement).
• Facilitate /Prepare cost benefit justification (Business case).
• Gather users' requirements for system development which consists of process flow, functions, screen and system outputs.
• Provide users' requirement reports, documents and correspondence.
• Walkthrough requirements and seek for the sign off.
• Walkthrough requirements with designers/ developers to ensure the understanding and provide the proper solution to users.
• Coordinate with the relevant parties for design and development.
• Monitor to ensure the achievement of requirements according to project timeframe and quality.
• 3) User Acceptance Test (UAT)Define and plan for UAT criteria and activities.
• Assist business users to develop test scenarios and cases for UAT activities.
• Act as a middle person to communicate between users and designers / developers.
• Work together with users to perform UAT activities.
• Record the test results, define the improvement areas and ensure the readiness for implementation.
• Track and ensure that all UAT activities are completed within project timeframe.
• Plan and prepare use manual and training materials.
• Conduct training sessions and knowledge transfers to the relevant parties.
• 4) Consultancy ServicesProvide information and consultancy services to users regarding to identification of enhancement requirements.
• Provide consultancy services and training to business users in order to drive continuous improvement.
• 5) Complex of work and DependencyResponsible to medium size of project.
• Involve internal and/or external parties.
• Able to lead assignment with low supervision.
• Take additonal role over BA task upon assignment (optional).
• Qualifications:5 to 8 years experience in Project Management, Business Analysis, Business Development and Improvement, or other related fields.
• Bachelor's or Master's Degree in Business Administration, Economics, Finance and Accounting, or other related field.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
• At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
• We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us.Let's care for tomorrow.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, Quantitative Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English.
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.