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ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

Company DescriptionContemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Job DescriptionAs a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.Qualifications College degree in hotel management or related field Previous experience in Front Office or Guest Services Excellent communication skills Experience with Front Office Systems Proficient in English and Korean, both written and spoken

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Able to work as a shift, Good Communication Skills, Leadership Skill, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Position Summary:
• Team Lead is the front-line supervisor that is responsible in providing quality and efficient Customer Service to foodpanda s guests through the daily management of a team of CSE. TL is also responsible to ensure maximum involvement and contribution from the team members under their leadership. TL is also responsible to manage, coach and monitor the team while coordinating with other leaders/partners to ensure that all relevant service levels and KPIs are met. TL will be based in Kuala Lumpur.
• Key Responsibilities:
• To manage day to day operation of the contact centre.
• To initiate and manage weekly 1:1, team huddle and team meetings effectively.
• To manage resources, planning and implementing Contact centre strategies effectively.
• Ability to motivate and coach agents/Shift Lead.
• Leading a team in handling Customer Service.
• Ensuring all tickets are solved within SLAs.
• Problem solving skills in handling complaints effectively and efficiently.
• Familiar with Zopim and Zendesk.
• Good listening skills.
• Approachable personality with people handling skills.
• Minimum of 2 years working experience as Team Leader in any contact centre.
• Good written and communication skills.
• Proficient in Thai in both oral and written.
• Able to speak basic communication English.
• Experienced managing a team of 15-20 headcounts.
• Experience in reporting using Microsoft Excel or Google Sheet is an added advantage.
• Experience in Zopim/Zendesk is an added advantage.
• Able to work on shifts, weekends and Public holidays.
• Willing to take on additional task assign.
• Reliable, punctual and motivated.
• What we offer:
• A top-notch office in Kuala Lumpur, Malaysia close to amazing restaurants and bars. Inside the walls of this office you ll find:
• An empowering, international and agile working environment.
• Regular office parties and exciting team events.
• And a bunch of cool extras including a kicker table and table tennis, as well as free fruits and, of course, a monthly corporate allowance for foodpanda.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Service-Minded, Work Well Under Pressure, Finance, IC License, Financial Analysis, Thai, English

ประเภทงาน:

งานประจำ

• ให้ข้อมูลและแนะนำบริการและผลิตภัณฑ์ต่างๆ.
• ให้คำแนะนำการลงทุน การใช้งาน และแก้ไขปัญหาในการใช้งาน.
• ประสานงานกับหน่วยงานต่างๆเพื่อดำเนินงานตามลักษณะงาน.
• วิเคราะห์ลักษณะปัญหาและแนวทางการพัฒนาการให้บริการเพื่อแก้ไข.
• งานอื่นๆที่ได้รับมอบหมาย.
• จบการศึกษาระดับปริญญาตรี หากจบด้านการเงิน บัญชี หรือเศรษฐศาสตร์ จะได้รับการพิจารณาเป็นพิเศษ.
• มีประสบการณ์ตรงด้าน Contact Center จะได้รับการพิจารณาเป็นพิเศษ.
• หากมีใบอนุญาติ: IC Complex (Single License,Derivative License) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทักษะความรู้พื้นฐานในการใช้คอมพิวเตอร์และสนใจในเทคโนโลยีใหม่ๆ.
• บุคลิกดี สื่อสารดี รักงานบริการ.
• หากมีทักษะภาษาอังกฤษจะได้รับการพิจารณาเป็นพิเศษ.
• สามารถทำงานภายใต้แรงกดดันได้ดี.
• Please send application by "Apply Now" button.
• Thanachart Securities.
• Thanachart Career Center.
• G Floor,Thanachart Bank, Petchaburi Office,New Petchaburi Road.
• Tel: 02-218-8888 Ext. 5908 (K.Pinrat).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, Customer Relationship Management (CRM), Good Communication Skills, High Responsibilities, Leadership Skill, Problem Solving, Teamwork, Multitasking, Meet Deadlines, Work Well Under Pressure, Thai, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• If you are seeking:
• A business with a belief that Value should come before Market Value .
• A company that offers exceptional career experience.
• An employer who values your creativity, curiosity, passion, and desire to learn.
• A cooperation with talented and positive minded think-tankers.
• A supportive and collaborative environment where everyone takes pride in their achievements, the success of others, and the values of their work.
• Then, we match!.
• Your Life at BRANDi.
• BRANDi is led by a purpose, to help drive a positive impact in our communities. This purpose defines who we are and what we stand for, resulting in our work being very challenging and meaningful. At BRANDi, there are unrivalled opportunities for everyone to achieve their highest potential and make an impact that matters to our communities.
• We are truly aware that great people are behind every achievement and we name those great people as BRANDists . We believe in work-life harmony and also offer access to opportunities that support your growth, develop your skills, and guide you to reach your goals. We value each of our BRANDists and understand that everyone is unique. In order to foster individuality, our BRANDists are allowed to design and customize their work in any way they wish as long as it meets our shared objectives and orients towards outcome. As Good to Great is our belief, people with the relentless energy to push themselves further are who we are always seeking.
• In your role, you will:
• Search BRAND project which matches company's resources.
• Contact and meet the clients to discuss their needs and expectations.
• Prepare and present the BRAND presentation to clients for pitching a project.
• Create clearly the detail of the project scope, budget, and timeline.
• Allocate resource, time and expenses, needed to achieve the project goals.
• Planning execution and closure in phases and tasks.
• Production of progress and other reports.
• Develop progress where needed for smooth and smart organization and management.
• Monitor output of workflows and solve the problems.
• Track the progress of issues that meet required quality standards.
• Coordinate with the team and support their needs. - Build and maintain the strong relationship with clients.
• We are looking for a BRANDist with:
• At least of a Bachelor's degree in BRAND, Marketing, Business, Economics, Architect, Engineering, or related field.
• At least 3-year experience in a related field.
• Ability to excellently complete tasks with or without direct supervision.
• Ability to facilitate the workflow and anticipate steps ahead.
• Ability to competently manage and proficiently handle numerous responsibilities at once in an atmosphere of tensions, interruptions, continuous changes, and constantly shifting priorities.
• Ability to produce and deliver executive analysis, presentations and reports.
• Ability to build and maintain positive energy in teams and the whole organization.
• Superb analytical and complex problem-solving skills.
• Outstanding oral and written communication skills both Thai and English with an appropriate manner.
• Flexibility and adaptability to manipulate a range of different tasks and to work extra hours to meet deadlines or to tackle with workload.
• Commitment to constantly seek opportunities to optimize processes and improve efficiency and maximize productivity.
• Positive attitude with a rolls-up-your-sleeves mindsetand acan-do approach.
• Terrific time, team, and client management skills.
• How will you grow?.
• At BRANDi, we believe that learning is critical and there is always room to learn while you are working here. Right from the start, we provide you an exceptional range of opportunities to advance your skills and broaden your knowledge through hands-on experience at national and international levels. We help you to identify and harness your strengths to produce the best work you can. Undoubtedly, you can have a rewarding career on every level. Performance-based opportunities to grow will be offered throughout your career at BRANDi. One thing is for certain, you will never stand still at BRANDi.
• Equal Employment Opportunity:
• BRANDi is proud to be an equal opportunity employer. Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance.