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ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple products have the potential to change the way people live, learn and work. A unique opportunity exists for an outstanding candidate to join us as an Apple Solutions Consultant (ASC) in Bangkok. The Apple Solutions Consultant (ASC) actively promotes the sales of Apple solutions in the Apple section of Consumer Electronics Store (CES) locations. Possessing strong sales, service and product knowledge, the ASC actively represents the culture of excellence and collaboration of the wider ASC community, and works with the members of their virtual team to deliver all the key metrics for success at their store.
• Key Qualifications.
• Retail sales experience.
• Proven track record in the delivery of aggressive growth targets against closely measured goals.
• Experience in proactively and directly approaching tentative customers and enthusing them about innovative products and lifestyle solutions.
• Aggressive focus on goals and continuous improvement.
• Customer service experience.
• Advanced communication skills and excellent presentation skills.
• Strong technical aptitude.
• Mature approach, decision-making and follow through.
• Familiarity with the PC platform.
• Hardware and service sales background in a retail environment.
• Involvement in carrying out in-store merchandising plans.
• Presentation skills.
• Apple product and channel experience.
• Understanding of operations and logistics.
• Persuasiveness/Sales Ability, Written and Oral Communication Skills, Customer Service Skills, Technical Aptitude, Learning Ability, Teamwork, Initiative, Adaptability.
• Retail Sales and Service.
• Meet the sales, service and attach rate goals set for the store locations and in most cases aggressively beat these goals, ensuring individual and store results exceed other locations.
• Be actively involved in all store level activities to ensure the highest possible revenue targets, service and attach rates are being fulfilled.
• Maintain high levels of customer service, satisfaction and integrity and minimise dissatisfaction and returned product volumes.
• Develop a strong working relationship, team-work and sense of mutual respect with in-store manager and members of the virtual team.
• Implement and deliver Apple directed initiatives and leverage Apple strategies and programs.
• Ensure store staff are well briefed and trained on new Apple products and promotions.
• Additional Requirements.
• Ability to work well in groups and without routine direct supervision.
• Take initiative and challenge the status quo.
• Deliver more than the customer expects.
• Be dependable and reliable - follow-up quickly and consistently.
• Demonstrate a positive and approachable demeanour.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

฿20,000 - ฿22,000, มีค่าคอมมิชชั่น

• About iKala Shoplus .
• We are the #1 fast-growing social commerce platform in Southeast Asia that aims to empower Small-to-Medium sized businesses to succeed in social commerce with AI.
• We reach over 7 million online shoppers per month in Thailand via our messenger chatbot, and generate 550,000 orders / month through our system.
• We are loved by partners, being a messaging and marketing partner with Facebook, technology partner with Google, and business partners with Thailand social commerce ecosystem such as Siam Commercial Bank, Kasikorn Bank, logistic partner, Thailand Post, Kerry, and J&T.
• We have a world class team, cofounder team Sega Cheng (ex-Googler), and people from Yahoo and Microsoft. We are also backed by the Fortune 500 IT company - Wistron Corp; if you join us, you will experience a dynamic multi-national working environment, with talents from not only Thailand, but also Taiwan, Philippines, Malaysia, Indonesia, and Vietnam. Responsibilities .
• Communicating with clients to ensure that all of their needs are understood and addressed.
• Provide troubleshooting for customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Responsible for working with the Account manager and Sales team to onboard and integrate new clients and developing existing client relationships.
• Maintaining updated knowledge of company products and services.
• Collecting and analyzing data to learn more about consumer behavior. Requirements .
• Able to work independently and in shifts including evenings and weekends. Shifts include 09:00 to 17:00 and 16:00 to 00:00.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity.
• Strong verbal and written communication skills.
• Native in the Thai language and strong reading and writing in English. Expectation .
• Very responsive to supporting new and current paying users inquiries.
• Learn new product features.
• Ability to work independently to investigate customer s inquiries and troubleshoot.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Customer Relationship Management (CRM), English, Thai

ประเภทงาน:

งานพาร์ทไทม์

เงินเดือน:

฿12,768+ , สามารถต่อรองได้, มีค่าคอมมิชชั่น

• About iKala Shoplus .
• We are the #1 fast-growing social commerce platform in Southeast Asia that aims to empower Small-to-Medium sized businesses to succeed in social commerce with AI.
• We reach over 7 million online shoppers per month in Thailand via our messenger chatbot, and generate 550,000 orders / month through our system.
• We are loved by partners, being a messaging and marketing partner with Facebook, technology partner with Google, and business partners with Thailand social commerce ecosystem such as Siam Commercial Bank, Kasikorn Bank, logistic partner, Thailand Post, Kerry, and J&T.
• We have a world class team, cofounder team Sega Cheng (ex-Googler), and people from Yahoo and Microsoft. We are also backed by the Fortune 500 IT company - Wistron Corp; if you join us, you will experience a dynamic multi-national working environment, with talents from not only Thailand, but also Taiwan, Philippines, Malaysia, Indonesia, and Vietnam. Responsibilities .
• Communicating with clients to ensure that all of their needs are understood and addressed.
• Provide troubleshooting for customer.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Responsible for working with the Account manager and Sales team to onboard and integrate new clients and developing existing client relationships.
• Maintaining updated knowledge of company products and services.
• Collecting and analyzing data to learn more about consumer behavior. Requirements .
• Able to work independently and in shifts including evenings and weekends. Shifts include 12:00 to 18:00 and 18:00 to 00:00.
• Part-time position with 30 hours per week.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity.
• Strong verbal and written communication skills.
• Native in the Thai language and strong reading and writing in English. Expectation .
• Very responsive to supporting new and current paying users inquiries.
• Learn new product features.
• Ability to work independently to investigate customer s inquiries and troubleshoot. Salary .
• THB 12,768 / month (30 hours per week).
• Weekday/night THB 100 / per hour.
• Weekends THB 116 / per hour.
• More info>>>https://www.shoplus.me/en/.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Analytical Thinking, Energetic, Fast Learner, Good Communication Skills, High Responsibilities, Multitasking, Producing Reports, Problem Solving, Teamwork, Work Well Under Pressure, Thai, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Primary duty (80%).
• Be a single point of contact with the franchisees to support the day-to-day operation.
• Coordinate with the call center and the technical team to resolve operation issues.
• Develop a franchisee support program to ensure the highest satisfaction.
• Work closely with various suppliers to support the franchisees and store operation.
• Secondary duty (20%).
• Be a team member for a new store opening and marketing campaign.
• Lead a team consisting of in-house interns and outsourced service providers to achieve and deliver technical-related tasks works.
• Bachelor s degree in Business Administration/Marketing or other related fields.
• Experience in customer service will be a big plus.
• Work well under pressure and can-do mindset.
• Be a flexible person in a startup environment.
• Strong interpersonal and communication skills with various-background stakeholders, i.e. clients, construction workers, construction foreman, contractors, etc.
• Willing to travel to project sites nationwide (60%).
• To submit a job application, please apply via the below link.
• https://bit.ly/3gI9LA4.