เงื่อนไขการค้นหา

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Project Management, Research

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in marketing working across one or more marketing fields (i.e. gaming, growth, product marketing, brand marketing, social, campaign).
• Experience in partner, or consumer marketing.
• Ability to adapt communication style to non-native speakers.
• Ability to distill large amounts of data into observations and actionable insights.
• Ability to take initiative, leadership roles, and breakthrough thinking and functioning in a dynamic workstream environment.
• Excellent written and verbal communication skills.
• Whether you're on a consumer product (like Gmail, Search, Maps, Chrome, Android) or a business product (Google Ads, AdSense, Google Marketing Platform, Analytics), you take part in a complete marketing experience as you lead every facet of the product's journey. From determining positioning, naming, competitive analysis, feature prioritization and external communications, you help shape the product and help it grow a consumer base. This means you work with a cross-functional team across Sales, corporate communications, legal, webmasters, product development, engineering and more. In this role, you'll be involved with product marketing strategy from beginning to end.
• Know the user. Know the magic. Connect the two. At its core, marketing at Google starts with technology and ends with the user, bringing both together in unconventional ways. Our job is to demonstrate how Google's products solve the world's problems-from the everyday to the epic, from the mundane to the monumental. And we approach marketing in a way that only Google can-changing the game, redefining the medium, making the user the priority, and ultimately, letting the technology speak for itself.
• Lead development of annual strategy and plans for Google Play marketing in South East Asia (SEA), and gain alignment with Regional and Global Marketing teams.
• Manage campaigns and programs across the year, ensure that project management is set up to execute successful campaigns.
• Collaborate with cross-functional teams and external partners (developers and payment partners) to kickstart experiments and scale programs across SEA for business growth.
• Establish an understanding of the user base and its similarities and nuances across different countries, through research and data analytics and provide actionable insights to achieve buyer growth.
• Manage incrementality measurement for the market to ensure that Google is measuring the impact in an accurate and credible manner.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• เรามุ่งเน้นการเติบโตด้วยการตลาดยุคใหม่ ขับเคลื่อนยอดขายผ่านแพลตฟอร์ม E-commerce และพันธมิตรทางธุรกิจทั่วประเทศ
• เรากำลังมองหา Marketing Manager ที่มีความคิดสร้างสรรค์ เข้าใจการตลาดยุคดิจิทัล และสามารถวางกลยุทธ์เพื่อผลักดันยอดขายทุกช่องทางได้จริง
• หากคุณชอบการเติบโตแบบรวดเร็ว ชอบสร้างแบรนด์ และมี Ownership สูง ตำแหน่งนี้เหมาะกับคุณ
• วางแผนกลยุทธ์การตลาดประจำปี / รายไตรมาส / รายเดือน ให้สอดคล้องกับเป้าหมายยอดขาย.
• บริหารทีมการตลาด Online / Offline และประสานงานฝ่ายขาย.
• วางแผนโปรโมชั่นบนช่องทาง Shopee / Lazada / TikTok Shop / Website / Marketplace อื่น ๆ.
• ดูแล Branding, Content, Campaign และภาพลักษณ์สินค้าในทุกช่องทาง.
• วิเคราะห์คู่แข่ง ตลาด และพฤติกรรมผู้บริโภค เพื่อนำมาปรับกลยุทธ์.
• วางแผนและควบคคุมงบประมาณการตลาดให้เกิด ROI สูงสุด.
• ดูแลการเปิดตัวสินค้าใหม่ (Product Launch) และผลักดันยอดขายสินค้าเดิม.
• บริหาร KOL / Influencer / Agency / Supplier ที่เกี่ยวข้อง.
• ติดตาม KPI เช่น ROAS, CAC, Conversion Rate, Sell-out, Brand Awareness.
• รายงานผลลัพธ์และเสนอแนวทางพัฒนาต่อผู้บริหาร.
• ปริญญาตรีขึ้นไป สาขาการตลาด บริหารธุรกิจ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน Marketing อย่างน้อย 5 ปี และระดับ Manager 2 ปีขึ้นไป.
• หากมีประสบการณ์สินค้า Beauty / Cosmetic / Medical Device / FMCG จะพิจารณาเป็นพิเศษ.
• เข้าใจ Digital Marketing และ E-commerce อย่างดี.
• ใช้งาน Ads Platform ได้ เช่น Facebook Ads / Google Ads / TikTok Ads.
• มีทักษะวิเคราะห์ตัวเลขและตัดสินใจบนพื้นฐาน Data.
• มีภาวะผู้นำ บริหารทีม และสื่อสารดี.
• คล่องตัว ทำงานเร็ว รับแรงกดดันได้ดี.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Finance, Financial Analysis, Accounting, English

ประเภทงาน:

งานประจำ

• Lead financial analysis, planning, and forecasting for Innovations and their performance, KPIs for the Thailand Foods Market Unit.
• Drive the Annual Operating Plan (AOP), budget management, and strategic planning processes for marketing innovations in the Thailand Foods Market Unit.
• Be a Finance Business Partner for PepSpark Business, Horizon 2/3 innovations.
• Act as a strategic business partner, providing financial decision support to drive brand and innovation performance.
• Deliver actionable insights and proactively identify risks and opportunities from a P&L perspective, considering market dynamics and commercial trends.
• Support the execution of strategic initiatives to ensure alignment with company goals and maximize business impact.
• Conduct financial simulations and provide recommendations to key stakeholders in Commercial, Consumer Marketing, Marketing, and Trade Marketing functions, ensuring financial implications are well understood.
• Act as a business partner by collaborating with Channel & Category teams in Commercial and Marketing functions to drive strong performance through analyzing results against plans, identifying improvement opportunities, and supporting decision-making via scenario analysis.
• Qualifications:Bachelor s and Master s degree in Finance, Accounting, or related fields.
• Minimum 5 years of experience in the Finance Manager position, preferably within the FMCG industry, with exposure to people management.
• Proven experience in budgeting, forecasting, and variance analysis.
• Strong background in business case development and project financial analysis.
• Expertise in evaluating the effectiveness of trade and marketing spending and analyzing channel and brand P&L performance.
• Familiarity with SAP, Tableau, and Power BI is a plus.
• Solid technical knowledge in Finance and Accounting principles.
• Strong analytical and critical thinking skills.
• Advanced proficiency in Microsoft Excel and other Office tools.
• Excellent communication skills in both Thai and English.
• Strong interpersonal skills with the ability to influence stakeholders and collaborate across functions.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• วางแผนและกำหนดกลยุทธ์ทางการตลาด รวมถึงสามารถวิเคราะห์ลงลึกถึงกลยุทธ์หรือ Learning ที่เกิดขึ้นพร้อมกำหนดแผนงานในการแก้ไขและวัดผลแผนงานนั้นได้ได้อย่างชัดเจน.
• ดูแลงบประมาณให้อยู่ใน KPI และการใช้สื่อส่งเสริมทางการตลาดให้มีประสิทธิภาพสูงสุดและวัดผลได้เป็นรูปธรรม.
• จัดทำแผนในการแก้ไขปัญหาเกี่ยวกับการเลือกใช้สื่อช่องทางต่าง ๆ เพื่อผลักดัน Performance ของสื่อ และเลือกใช้สื่อได้ตรงกลุ่มลูกค้าเป้าหมายในสถานการณ์ต่าง ๆ ของโครงการที่รับผิดชอบ.
• วิเคราะห์และมองภาพรวมตลาดข้อมูลคู่แข่งรวมทั้งภาพรวมทางการตลาดของธุรกิจอสังหาริมทรัพย์.
• Monitoring และประเมินผลแผนงานการตลาดรวมทั้งปรับเปลี่ยนกลยุทธ์ต่างๆให้สอดคล้องกับสถานการณ์ปัจจุบัน.
• นำเสนอแผนการส่งเสริมการขายและกิจกรรมทางการตลาด (Campaign) เพื่อเพิ่มส่วนแบ่งการตลาดของโครงการที่รับผิดชอบ.
• สำรวจข้อมูลตลาด ยอดขาย ของคู่แข่ง และบันทึกข้อมูลลงระบบ Marketing System เพื่อนำข้อมูลมาใช้ในการวิเคราะห์จุดแข็ง จุดอ่อน และสร้างความได้เปรียบในการแข่งขัน.
• วุฒิปริญญาตรี-โท สาขาบริหารธุรกิจ, การตลาด และสาขาอื่นๆ ที่เกี่ยวข้อง.
• มีประสบการณ์ในการวางแผนและวิเคราะห์ตลาด, กิจกรรมส่งเสริมการตลาดในธุรกิจอสังหาริมทรัพย์ 6 ปีขึ้นไป.
• หากมีประสบการณ์ในการดูแลโครงการอสังหาริมทรัพย์ในพื้นที่ต่างจังหวัดมาก่อนจะพิจารณาเป็นพิเศษ.
• สามารถใช้เครื่องมือวิเคราะห์ข้อมูลในส่วนของ digital marketing และสามารถวิเคราะห์ผลลัพธ์เพื่อปรับปรุง campaigns ให้ส่งตรงถึง Target groups ได้อย่างมีประสิทธิภาพ.
• สามารถทำงานภายใต้ความกดดันได้ดี.
• มีความคิดสร้างสรรค์ ทำงานเชิงรุก และสามารถปฎิบัติได้จริง.
• สามารถปฏิบัติงาน 6 วัน/ สัปดาห์ได้.
• ประจำที่กรุงเทพ โดยที่รับผิดชอบโครงการต่างจังหวัดตามที่ได้รับมอบหมาย.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Market Analysis, Negotiation, English

ประเภทงาน:

งานประจำ

• Drive sales and revenue growth through market analysis and strategic initiatives.
• Own P&L for assigned portfolio; monitor performance, costs, and profitability, recommending improvements as needed.
• Collaborate with analytics to segment customers and launch retention/conservation campaigns.
• Develop and execute annual campaign plans, including launches, cross-sell, and add-on initiatives.
• Guide and prioritize improvement actions for business results.
• Oversee DM team and campaign portfolio, identifying new opportunities.
• Analyze reports and data, providing actionable feedback.
• Support internal and external negotiations.
• Project ManagementLead project briefings and negotiations with internal teams and external partners (e.g., regulators, sponsors, vendors).
• Manage end-to-end campaign/project delivery within timelines.
• Provide guidance and make decisions on campaign implementation.
• Ensure list management aligns with sponsor agreements.
• Handle partner requests and customer complaints.
• Perform other duties as assigned.
• Bachelor s or Master s degree in Business Management, Marketing, or related field.
• Strong verbal and written communication skills in both native language and English.
• Minimum 2 years experience in Key Account Management.
• Proven success in institutional selling (insurance or telemarketing preferred).
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Excellent interpersonal, presentation, and negotiation skills.
• Strong leadership and team management abilities.
• Logical thinker, able to challenge the status quo.
• Able to work independently, handle pressure, and manage multiple tasks.

ทักษะ:

Finance, Compliance

ประเภทงาน:

งานประจำ

• Devise B2B marketing communication strategy to inspire and influence South East Asia clients and partners, especially brands, media agencies, creative agencies, ecosystem partners, and industry associations.
• Develop an SEA region-wide multi-channel new client acquisition strategy, in collaboration with multiple internal stakeholders and external partners, such as: messaging platform, media agencies, vendors, etc.
• Project Management and Optmization.
• End-to-end drive and execute integrated marketing campaigns across SEA including events, hew client acquisition scaled education, partner upskilling, email marketing, press releases, and more.
• Independently own and lead strategic projects that need cross-functional collaboration, including sales, product, finance, operation departments and more.
• Manage regular reporting on SEA business marketing initiatives and results, especially bi-annual planning, quarterly planning (OKR) and reporting (QBR).
• Budget management: allocate budget resources effectively to support business growth, oversee budget governance to ensure compliance, track and report budget utilization.
• Drill into the performance of marketing channels, especially events and new client acquisition to track and draw actionable insights and best practices.
• Partner closely with Global hub to drive synergy, shareback best practices and adopt regional learnings to drive business alignment and uplift performance.
• Minimum 5 years of professional experience in marketing, communications, consulting or business strategy.
• Ability to thrive in a rapid, agile, and often ambiguous growth environment.
• A team player and collaborator, strong relationship-building and leadership skills.
• Strong communication skills, particularly implemented in a cross-functional and global role and experience collaborating with internal and external stakeholders at all levels.
• Ability to apply a structured framework on marketing initiatives, planning and reporting.
• Passion for TikTok marketing, and up for the challenge of building something from the ground up.
• Good understanding and appreciation of international business, landscapes, and culture.
• Proven experience in media, advertising or technology industries preferred.
• Proven experience developing integrated marketing strategies and executing go-to-market plans, especially events, are preferred.

ประเภทงาน:

งานประจำ

to adjust the jd before posting.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Digital Marketing, English

ประเภทงาน:

งานประจำ

• Minimum 4-7 years of experience in Marketing Communications, Digital Marketing, or related fields.
• Experience in the hotel or hospitality industry will be an advantage.
• Strong knowledge of marketing strategy, brand communication, and campaign planning.
• Good understanding of online marketing channels such as Social Media, SEO, SEM, and Online Advertising.
• Strong leadership skills with the ability to manage teams and coordinate with cross-functional departments.
• Excellent planning, time management, and problem-solving skills.
• Ability to analyze data and translate insights into effective marketing strategies.
• Welfare.
• Work 5 days per week.
• 2 meals per day.
• Uniform.
• Public Holidays.
• Annual Leave.
• Service Charge.
• Group insurance.
• Provident Fund.
• Social Security.

ทักษะ:

Social media, Branding, SEO, English, French

ประเภทงาน:

งานประจำ

• Develop and implement internal and external communication strategies in collaboration with the Group Marketing & Strategy Manager.
• Manage announcements and updates to ensure alignment and engagement within the organization.
• Plan and manage external communications including press releases, media relations, and public relations activities to enhance the company's brand image.
• Event and Association Management.
• Plan & ensure external events such as trade shows, seminars, client visits, and corporate gatherings are well organized on time and on budget.
• Ensure smooth event execution including event logistics, venue selection, transportation, event promotion, on-site management, customer engagement, booth setup (graphics, samples, marketing materials.
• Oversee event marketing materials and promotional content to drive attendance and engagement.
• Drive post-event follow-up activities, including but not limited to sending appreciation letters, conducting a thorough ROI analysis of event outcomes such as visitor metrics, and ensuring the accurate management of contacts within the CRM system.
• Manage and drive engagement with, in collaboration with regional representatives and PLM s/GM s, professional associations and aim to gather leads from these associations and in parallel to gain exposure to their audiences.
• Content Creation.
• In collaboration with PLM s/GM s, technical and sales teams, create and deliver impactful content for various communication channels including websites, videos creation, social media, newsletters, and internal platforms.
• Collaborate with team and leverage an AI tool to produce high-quality, engaging content that aligns with company objectives and branding guidelines.
• Ensure consistency in messaging and tone across all communication materials.
• Stakeholder Engagement.
• Liaise with internal stakeholders to gather input and feedback for communication initiatives.
• Foster strong relationships with external partners, industry organizations, and media contacts to enhance the company's visibility and reputation.
• Performance Measurement.
• Track and analyze the performance of communication and event initiatives to measure their effectiveness and ROI.
• Prepare and present regular reports on communication and event activities to the Group Marketing and Strategy Manager.
• Competencies Functional Competencies.
• Lead generation and content marketing.
• Story writing.
• SEO optimization.
• Events organization.
• Online Advertising.
• Brand ambassador.
• Social Media marketing.
• Press Relation.
• Project management.
• General Competencies.
• Knowledge of Business Environment.
• Communication Information.
• Customer Orientation.
• Planning and Organizing.
• Written Communication.
• Persuasive Communication.
• Requirements: Master's degree in marketing, Business Administration or any related fields (candidates who graduated from International University are preferable).
• At least 8-10 years of experience in marketing communication and event management, preferably in a B2B environment.
• Excellent command in English, both written and spoken.
• Any other language (French, Thai, Spanish, etc.) is a plus.
• Good understanding of modern web standards, SEO & traffic generation techniques.
• Good understanding of modern digital and print publishing processes, as well as video editing.
• Knowledge of HTML/CSS is a plus.
• Good command of Adobe CC Suite (InDesign, Photoshop, Illustrator, and Premiere) is a plus.
• Excellent Excel, Outlook, Word, PowerPoint.
• Ability to leverage AI-based tools to improve efficiency, analyze information, and support decision-making.
• Business oriented personality.
• Engaging and outgoing personality and able to liaise with different levels of stakeholders within and outside the organization.
• Strong organizational and planning skills.
• Ability to work independently and manage multiple tasks effectively.
• Creative thinking, good negotiation skills, and ability to demonstrate flexibility and adaptability.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Google Ads

ประเภทงาน:

งานประจำ

• Implement effective paid digital advertising campaigns to attract qualified prospects with cost-effective strategies across Facebook, Google, and other paid advertising platforms.
• Contribute to Crimson s paid digital marketing activity across multiple countries, working with Crimson s regional digital marketing managers, country managers, local area marketing teams, and the global digital marketing team to drive for results.
• Build, test, and optimize paid ad campaigns to consistently improve performance.
• Analyse and report on campaigns, A/B tests, leads, and revenue and ROAS.
• Leadership and Initiative.
• Participate as an active member of the global digital marketing team, contributing ideas and working on projects to improve structure and processes.
• Test and launch new paid digital channels.
• Share digital marketing knowledge with the global digital marketing team and local marketing teams.
• Digital Campaign Execution.
• Consistently launch paid digital advertising campaigns across several markets, following global processes, guidelines, and budgets.
• Select and design A/B tests to consistently improve knowledge and results.
• Consistently track leads, lead progress, and sales/revenue generated from your activities.
• Analysis and Reporting.
• Analyse and report on campaigns, A/B tests, leads, and revenue and ROI.
• Contribute to developing Crimson s global digital marketing best practices and knowledge base.
• What personal qualities are we looking for?.
• Technical Experience.
• At least 1 year of experience in a digital marketing role or similar.
• Experience in executing and building Facebook Ads, Google Ads campaigns.
• Soft Skills.
• Growth Mindset.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Experience managing multiple projects in a fast-paced environment with other team members and stakeholders.
• Ability to productively and efficiently collaborate with a globally dispersed team.
• Analytical and problem-solving skills.
• Exceptional learning agility.
• Why work for Crimson?.
• Flexible working environment, you will be empowered to structure how you work.
• Option to work from our many locations/remotely around the globe (role dependent) with us!.
• Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
• 1,000 training budget per year- we love to level up!.
• Psychologist on staff.
• Impressive fireside chats and workshops to help the team continuously level up.
• Radical Candour is a feedback approach we live by.
• We re a global player with 28 markets (and growing) across the globe!.
• If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
• Please keep an eye on your spam email folder for correspondence from Team Tailor.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Research, Project Management, English

ประเภทงาน:

งานประจำ

• Develop and execute sales strategies to achieve and exceed revenue targets for training programmes and learning solutions.
• Identify and pursue new business opportunities through proactive market research and client engagement.
• Prepare and deliver compelling proposals and presentations to senior stakeholders, including C-suite executives.
• Manage end-to-end coordination of training engagements, ensuring seamless delivery and high client satisfaction.
• Build and maintain strong, long-term client relationships, acting as a trusted advisor on learning and development needs.
• Collaborate with cross-functional teams (e.g. delivery, design, and operations) to ensure alignment and quality outcomes.
• Respond effectively to evolving client needs and market dynamics, demonstrating sound commercial judgment.
• Support marketing initiatives and contribute to strengthening the positioning of Deloitte s learning offerings.
• Your role as a leader
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultant, Senior Consultant and Manager across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Qualifications:Minimum of 5 years experience in training sales, learning solutions sales, or a related commercial role.
• Proven track record of consistently meeting or exceeding sales targets.
• Strong understanding of the Thailand education and/or corporate training landscape.
• Experience in developing high-quality proposals and client-facing materials.
• Ability to translate market insights into actionable sales strategies.
• Familiarity with marketing principles is advantageous, but not required.
• Domain-specific expertise is not mandatory.
• Skills & Competencies:Strong commercial acumen with a results-driven mindset.
• Excellent communication and presentation skills in English (both written and verbal).
• Confident in engaging and influencing senior stakeholders, including C-suite executives.
• Effective project management and coordination capabilities, with strong attention to detail.
• Self-motivated and able to work independently in a fast-paced environment.
• Collaborative team player with the ability to work across functions and geographies.
• Agile and adaptable, with the ability to navigate ambiguity and shifting priorities.
• Demonstrates sound judgment and the ability to think critically under pressure.
• Core Professional SkillsStakeholder Communication & Executive Presence.
• Strategic Thinking & Business Acumen.
• Relationship Building & Business Development.
• Structured Problem Solving.
• Adaptability & Resilience.
• Technical Capabilities:AI & Digital Tool Proficiency Leverages generative AI tools to accelerate proposal writing, research, content creation, and client preparation. Proficient in Microsoft 365 suite (Word, Excel, PowerPoint, Teams, Outlook) for day-to-day work, and comfortable adopting new software and digital platforms to improve productivity and output quality.
• Market Intelligence & Outlook Analysis Reads industry trends, economic signals, and education/training demand shifts to time and position sales.
• Sales & Proposal Development Skilled in structuring winning proposals, pricing logic, and value storytelling.
• Presentation & Deck Design Crafts clear, professional presentations for C-suite audiences.
• CRM & Sales Pipeline Management Tracks leads, forecasts, and manages opportunities systematically.
• Working Conditions:This role is primarily office- and client-based.
• Minimal travel may be required.
• You will be part of a dynamic, fast-paced professional services environment.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address.Requisition ID: 113630In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Automation, Salesforce, Vietnamese

ประเภทงาน:

งานประจำ

• Fluent Vietnamese Language Skills Mandatory.
• Based in Bangkok - Open to relocation.
• Role Summary.
• The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
• Customer Accountability and Value Alignment.
• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Strategic Advisory and Stakeholder Management.
• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer s business model, and applying proven solutions to their problems.
• Solidify partnership commitments and drive innovation aligned with customers' business challenges.
• Increase customer engagement with products and services and identify major political barriers to customer success.
• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
• Technical Health, Adoption, and Risk Management.
• AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
• Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
• AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
• Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
• Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
• Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
• Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
• Vietnamese Language skills mandatory.
• Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields.
• Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer s business.
• Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
• Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development.
• Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards.
• Understanding of sales processes (lead-to-cash, opportunity management, pipeline management).
• Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes).
• Ability to demonstrate Lightning Sales Console and mobile app.
• Knowledge of common sales use cases (territory management, lead assignment, opportunity stages).
• Salesforce Certified Administrator (or within 90 days).
• Cloud Specific Experience Preferred.
• Sales Cloud Consultant certification.
• Experience with Sales Cloud features like Einstein Lead Scoring, Opportunity Insights, Activity Capture.
• Understanding of how Sales Cloud integrates with marketing automation and service tools.
• Note: This role is office-flexible, and the expectation is to be in office 3 days per week.
• LI-Y.
• Unleash Your Potential.
• When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
• Accommodations.
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.