เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, English

ประเภทงาน:

งานประจำ

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving& decision making.
• Collaboration& Data protection are required.
• Able to communicate in English is plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Database Administration, Database Development, Microsoft Office, Good Communication Skills, Willing To Work Overtime, English

ประเภทงาน:

งานประจำ

• Position Summary
• We are seeking a CRM Support / Helpdesk Specialist to join our team and provide first-line support to CRM users. Your main role will be to assist clients in resolving day-to-day CRM issues, ensure smooth user experiences, and provide training and guidance to help them maximize CRM usage. This role is ideal for someone who enjoys troubleshooting, supporting others, and working in a fast-paced, client-oriented environment.
• Provide daily CRM helpdesk support via phone, email, or remote tools
• Troubleshoot user issues and guide them through solutions
• Document and track technical problems and resolutions
• Assist with user onboarding, training sessions, and usage guidance
• Monitor CRM usage and proactively offer tips and support to users
• Liaise with the technical team for system-level escalations
• Maintain CRM-related documentation, FAQs, and user guides
• Gather user feedback and suggest usability improvements.
• Diploma or Degree in IT, Computer Science, Business Computer, or a related field
• 1-3 years of experience in IT Support, Helpdesk, or CRM user support
• Familiarity with CRM systems (PipeDrive preferred, but not required)
• Good communication skills in Thai and fair in English
• Strong customer service mindset and problem-solving skills
• Organized, patient, and able to explain technical steps to non-technical users
• Ability to multitask and manage support cases efficiently
• Basic knowledge of CRM configuration or data handling is a plus.
• What's the Offer
• Competitive salary and overtime pay
• Friendly, collaborative, and supportive work environment
• Opportunity to grow in CRM expertise and customer support
• Access to sales and leadership training tools
• Career advancement within our Digital Solutions team.

ทักษะ:

Research

ประเภทงาน:

งานประจำ

• Design end-to-end process to capture Voice of Customers (VoC) from various touchpoints until close-loop feedback process and work with vendor and Group Office to implement VoC platform on new touchpoints.
• Manage and enhance VoC platform to automatically collect customer instant feedback, alert for close-loop, and provide real time dashboard.
• Track and monitor customer satisfaction metrics ex. NPS, CSAT, and customer sentiment via multiple and diverse touchpoints.
• Analyze customer feedbacks and provide insights to organizations from their customers so they make more informed decisions.
• Analyze market trends and company s competitor to identify opportunities and threats.
• Work with data analytic team to factor customer insights into propensity model e.g. potential to buy, potential to lapse, etc. and quantify the monetary impact.
• Consolidate and align customer operations into one unified direction from cross-functional teams for customer satisfaction and a seamless experience.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Perform general onboarding process for high-risk customer accounts based on company policies, procedures, and regulations, especially AML requirements and standard.
• Evaluate existing high-risk customer accounts according to established company policies, procedures, and regulations.
• Analyze and verify the high-risk customer accounts against criteria such as user credit scores and risk levels.
• Investigate high-risk customer accounts and report to management where necessary, and obtain all necessary documentation to complete the customer profile.
• Summarize a list of high-risk customer accounts and prepare explanations for the Senior KYC Risk Analysis to present at C-level meetings.
• Perform daily operational tasks by complying with the company policy.
• Perform any additional tasks concerning KYC risk analysis.
• Bachelor s degree in any field.
• Minimum 1 year of experience in KYC, credit analysis, fraud management, or any related role.
• Good verbal and written communication skills in both Thai and English.
• Excellent communication and explanation skills.
• Good analytical and problem-solving skills with a keen attention to detail.
• Flexible working hours with 5 working days a week (Willing to work on rotating days off including weekends and public holidays).
• Comfortable working in a fast-paced and ambiguous environment..
• Experienced in cryptocurrency, banking, online payments, exchanges, or trading.
• Experienced in the Operations or Customer Support.
• General understanding of KYC/AMLO requirements.
• Work experience in a high-growth startup or tech company.
• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement..
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ทักษะ:

Sales, Cloud Computing, Negotiation

ประเภทงาน:

งานประจำ

• Drive new business opportunities by identifying and qualifying prospects' cloud transformation needs, focusing on understanding customer business challenges and growth objectives.
• Present cloud solutions and services to customers, effectively articulating business value propositions and building trusted relationships with key stakeholders.
• Develop compelling solution proposals and cost-benefit analyses, demonstrating how cloud solutions can solve business problems and deliver measurable ROI.
• Support the complete sales cycle from prospect qualification through deal closure, including solution scoping, pricing strategy, and commercial negotiations.
• Maintain practical knowledge of major cloud platforms (AWS, Azure, or GCP) to effectively discuss platform capabilities and match solutions to customer needs.
• Create and deliver engaging customer presentations and demonstrations that translate cloud capabilities into business outcomes.
• Collaborate with technical implementation teams to ensure proposed solutions are viable and can be delivered successfully.
• Keep up to date with cloud market trends, competitor offerings, and emerging cloud services to provide strategic guidance to customers.
• Develop and maintain relationships with cloud providers and internal teams to create effective solutions and ensure customer success.
• Basic understanding of cloud concepts (infrastructure, security, pricing models) to support solution discussions and address fundamental customer concerns.
• Minimum of 2 years of experience in a technical field or technical sale, with a focus on Cloud computing.
• A Cloud Computing and Cloud Security certifications such as AWS, Azure, and GCP will be given special consideration.
• Working knowledge of Landing Zone design principles.
• Strong communication and negotiation skills and strong understanding of multi-Cloud architecture and concepts.
• Pre-sales Engineer (Technology Specialist/Enterprise Architect).
• Role & Responsibility.
• Own and Lead Cross-Architecture Solution Architecture and Consultative selling conversation.
• Establish Customer Future State Architecture Roadmap to meet growth target matching with customer business objective.
• To act as technology thought leadership to lead customer engagement and develop customer demand in expertise domain.
• Design, build and lead customer solution offerings mapping to customer business objective.
• Ability to understand, translate and commercially explain the differentiated benefits, based on a reasonably detailed knowledge of the technical advantages of a proposed solutions.
• Ability to integrate the new technologies eg. 5G, Cloud.to expand the business.
• Ability to multitask and ensure that all key priorities are delivered as per agreed timelines.
• Strong stakeholder engagement skills, and ability to interact at all levels across an organization.
• Excellent executive communication, with ability to present to CxOs and senior leadership Requirements.
• Collaborate with Sales/Presale, Own and provide the customer solution investment cost, technical solution architecture document to respond customer TOR/proposals.
• Co-Responsible in driving Enterprise Business Growth by xx % and target to increase yy win cross architecture deals.
• Deep understanding of cross-architecture solutions, particularly in emerging technologies like 5G, Cloud, and other relevant fields.
• Strong knowledge of designing, building, and leading customer solutions that align with business objectives and technology innovations.
• Ability to evaluate and integrate new technologies into existing architectures to expand business potential.
• Proven experience in consultative selling, particularly in technology and solution-focused sales, with a track record of leading customer conversations to determine business needs and technology fit.
• Excellent communication skills with a focus on translating complex technical details into business language that resonates with customers and stakeholders.
• Strong stakeholder management skills, including the ability to interact effectively with senior leadership and CxOs.
• Experience in developing and presenting future-state architecture roadmaps, aligned with customer growth targets and business objectives..

ประเภทงาน:

งานประจำ

• Plans, develops and implements the strategic goals of Lotus s Pet Food & Pet Us business in alignment with the organizational goals.
• Establishing procedures that promotes the efficient workflow of the Pet Us business.
• Work in partnership with related parties to drive Pet Us business. Be an active link between store operations and other parties to fix problems and issues.
• Identifies Pet Us performance trends, opportunities for improvement, customer profiling by store, store benefits and competitor analysis.
• Support and coach Pet Us Shop Manager and team and ensure they are capable of managing workload and deliver all KPIs.
• On the job training to new hired Pet Us Shop Manager and staff.
• Develops and implements staff development training and orientation. Increase staff s efficiency by upskill, provide specialist knowledge.
• Work with HR to provide for staff recruitment.
• Support new Pet Us shops set up and ensure that new Pet Us shops are opened within timeline.
• Ensure that stores are comply with regulation and audit.
• Deliver great department presentation standards.
• Bachelor's Degree in related field e.g. Marketing, Business Administration.
• At least 5 years working experience in retail business. Another Experience in Pet business operations is a big plus.
• Expertise in retail store operation.
• Strong passion in Pet business.
• Leadership Skills.
• Strong operational skills & management skills.
• Good communication & Interpersonal skills.
• Able to travel upcountry occasionally for store setup.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.".

ประเภทงาน:

งานประจำ

• Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints.
• Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall.
• Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels.
• Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Provide customer service when complaints arise and help find the best solutions to make customer satisfied.
• Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary.
• Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer.
• Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning.
• Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues.
• Be part of training sessions for outsource, existing touchpoint employees, or specific departments.
• Analyzing customer feedback on touchpoint, as well as preparing reports.
• Supportive of other working and tasks as assigned.
• At least 3 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of customer engagement platforms and channels.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
• Strong operational skills in day-to-day execution, familiarity for retail business quick serve environment; highly customer focused.
• Service-mind and excellent customer relationship management.
• Able to deal with challenging customers who have difficult requests.
• Ability to multitask and work in a very fast paced environment.
• Ability to initiative new services align by customer trend.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ทักษะ:

Compliance, Procurement, eCommerce, English

ประเภทงาน:

งานประจำ

• Identify the impact of existing and emerging legislation on specific product ranges and the markets which they are sold into and work with the relevant business areas to address any issues they may cause.
• Provide an effective Product Compliance monitoring process to assess the extent and adequacy of Product Compliance by product range and market. Communicate this information to relevant parties in Divisional teams, Group Processes and Operating Companies and determine and co-ordinate appropriate remedial activity in order to minimise b ...
• To be a consultants with courier to identify HS Code of Compliance product for existing products and also NCO products opportunity.
• Co-ordinate and manage the update of any product related Safety Data Sheets or Compliance certification within the designated geographical area.
• Communicate with external advisors, specialist consultants, test houses and enforcement authorities etc. in order to ensure that Product Compliance requirements are satisfied in the most efficient, effective and timely manner.
• Support development and delivery of training material and activities designed to increase the understanding and profile of Compliance issues by the wider business functions.
• Lead engagement across Product & Supplier Management, Marketing, Digital and Global teams on all product compliance matters.
• Work with Global and local Product Management teams, vendors/suppliers and manufacturers to ensure all relevant product regulations are complied with and all relevant supporting documentation is provided to enable products to be offered and promoted.
• Manage the s sourcing and procurement of NCO articles and services to provide the required level of profitability and service to support fulfilment of our Sales and customer strategy.
• What do I need to be successful?.
• Significant experience Thailand Product compliance requirements and process.
• Good analytical skills and a sound knowledge of Microsoft base software tools.
• Independent and have ability to take ownership and drive results at pace.
• Experience in liaising with enforcement authorities, test houses and external consultancies.
• A minimum of 3 years experience gained in a similar role.
• Must be thorough with good attention to detail.
• Strong interpersonal skills to drive alignment across a Global matrix organisation.
• Ability to think globally while supporting local needs of the organisation.
• Knowledge and experience of managing multiple/varied sourcing requests.
• Strong interpersonal and communication skills.
• Effective commercial and decision making skills which can interpret and communicate financial impact.
• Knowledge of our external market place (customers, competitors & suppliers).
• Knowledge and experience of Vendor management processes and practice.
• Ability to use knowledge and experience of external best practice to drive a continuous improvement based approach.
• Fluent in English Language.
• Preferred industry experiences (manufacturing, distribution, ecommerce) and handling different products depends on our market needs (electronics, industrial. Oil & gas, mining etc).

ทักษะ:

Usability Testing

ประเภทงาน:

งานประจำ

• Governs all designs and direction to ensure intuitive & innovative solution and drive consistency following established design principles, guidelines & patterns for all Krungsri Mobile app s squads.
• Leads and executes experience activities, results and artifacts, including customer journey maps and personas, empathy maps, service design blueprints, content strategy, information architectures, experience ecosystem maps, storyboards, and aspirational experience narratives.
• Team up with User Researchers and CX to maintain consistency for all Krungsri s touchpoints.
• Assesses and optimizes the performance of new and existing features by conducting/participating usability testing and interpreting analytic data.
• Identify emerging opportunities for improving the user experience of core journeys in the mobile app.
• Identify the root causes of wider customer experience issues and help teams tackle them.
• Using your holistic view of the whole application to bridges between different parts of the sub-module on Application to create seamless experience for the customer.
• Bachelor's degree in marketing, communications, advertising, Business management, Business Administration, or in a related field preferred.
• At least 5 years' experience as a customer experience specialist, or a similar customer support role on the Mobile application.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skill.
• Satay connected with KRUNGRI CAREER at:FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer)LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer)Talent Acquisition DepartmentBank of Ayudhya Public Company Limited1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Finance, SQL, Tableau

ประเภทงาน:

งานประจำ

• Work closely with a diverse set of stakeholders in Finance and other parts of the organization.
• Consult stakeholders to propose the best suited data solution.
• Build end-to-end solutions including data workflows, dashboards, reports etc.
• Become familiar with financial data ecosystem at Agoda.
• Help the Finance Analytics team drive value for the Finance department and Agoda as a whole.
• Undergraduate degree.
• 4+ years of relevant experience using Business Intelligence (BI) & analytics tools (like SQL, Tableau, Metabase, or similar).
• Experience in ETL tools, data modelling and have proficient knowledge of SQL and Relational Databases: the ability to write, execute and interpret queries is essential.
• Quick learner, problem-solving aptitude, effective prioritization, proactive and strong attention to detail.
• High sense of ownership and growth mindset, ability to be self-directed.
• Ability to understand business questions/requests and be able to suggest proper BI solutions which are measurable and scalable.
• Excellent communication skills and ability to influence peers and build strong relationships within Finance and cross-functionally.
• Advanced Excel modelling (OLAP cubes & VBA a bonus).
• Accounting/Financial knowledge and commercial acumen.
• Solid technical/functional knowledge in statistics.
• Familiarity with scrum/agile methodology.
• Other helpful skills - T-SQL, batch scripting, ODBC, data mining, Hadoop.
• Experience with Wallet and Financial Payment systems, including integration and data analysis.
• Understanding of digital payment processes and financial transaction data.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Sales, Negotiation, Industry trends

ประเภทงาน:

งานประจำ

• Manage and motivate a team of Data Center Sales Specialists and Client Managers to achieve sales targets and business objectives.
• Develop and execute sales strategies aligned with organizational goals and market dynamics.
• Allocate sales territories and targets effectively, ensuring operational plans support continuous improvement.
• Mentor, coach, and provide technical and commercial guidance to the sales team to enhance their effectiveness.
• Oversee sales forecasting, pipeline management, and reporting accuracy.
• Identify and pursue new business opportunities within existing and new accounts.
• Collaborate closely with Client Managers and pre-sales teams to qualify and close complex data center deals.
• Build and maintain strong relationships with key decision-makers, partners, and ecosystem stakeholders.
• Develop account plans and go-to-market strategies in partnership with vendors and internal teams.
• Support negotiation and deal closure processes, ensuring alignment with client needs and company offerings.
• Maintain deep knowledge of data center technologies including servers, storage, networking, cloud solutions, and software-defined infrastructure.
• Address technical challenges during the sales cycle and articulate value propositions tailored to client business goals.
• Work with technical architects to design and present comprehensive data center solutions.
• Stay current on industry trends, competitive landscape, and pricing strategies.
• Analyze market conditions, competitive positioning, and customer requirements to inform sales strategies.
• Collaborate with marketing and engineering teams to develop technical collateral, white papers, and presentations.
• Represent the company at trade events and industry associations to promote products and solutions.
• Ensure CRM and sales tools are updated accurately to reflect pipeline and opportunity status.
• Job QualificationsProven track record of minimum 5 years in data center sales, preferably with experience managing sales teams.
• Strong expertise in data center infrastructure solutions including compute, storage, networking, cloud, and software-defined technologies.
• Demonstrated ability to develop and execute sales strategies and manage complex sales cycles.
• Excellent leadership, coaching, and interpersonal skills.
• Strong business acumen with the ability to understand and align solutions to client business objectives.
• Experience working with channel partners, system integrators, and ecosystem alliances.
• Ability to work collaboratively across internal teams and with external stakeholders.
• Proficient in sales methodologies, CRM systems, and sales reporting tools.
• Willingness to travel as needed within the assigned territory.
• Fluent in English both written and verbal (Minimum 700 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

ทักษะ:

Sales, Automation, Product Testing, English

ประเภทงาน:

งานประจำ

• Developing Technical Proposals: Crafting and completing the technical sections of compelling customer proposals.
• Conducting Site Assessments: Performing site surveys to establish foundational designs and installation strategies.
• Analyzing Customer Systems for Integration: Evaluating customer technical environments to ensure optimal product and solution integration.
• Providing Comprehensive Technical Support: Delivering technical analyses and support throughout the entire sales lifecycle.
• Reviewing Technical Documentation and Guiding Integration: Examining task plans, drawings, and schematics, offering expert guidance during product testing and integration.
• Contributing to Service Contract Development: Supporting the creation of service contracts, including estimating labor and material requirements.
• Bachelor s degree in engineering: Holding a bachelor's degree in Automation, Electrical Engineering, Instrumentation, or a related discipline (master s degree preferred).
• Significant Technical Sales Support Experience: Possessing substantial experience in technical sales support (experience with digital substations is a strong advantage).
• Deep Understanding of Technical Integration: Demonstrating a strong grasp of technical integration and support methodologies.
• Exceptional Analytical and Problem-Solving Skills: Exhibiting excellent abilities in analysing complex technical issues and developing effective solutions. Strong Communication and Interpersonal Skills: Displaying effective verbal and written communication, along with excellent interpersonal skills for collaboration.
• Location: Role flexibility - could be either remotely or on-site.
• Fluency in Thai and English: Being fluent in both Thai and English languages to effectively communicate with stakeholders.
• CV Screening.
• Talk with our recruiter to get to know your motivation & your experience.
• 1-3 Business Interviews.
• Offer.
• Transform the everyday with us.
• We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

ทักษะ:

Project Management, Analytical Thinking, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Financial Reporting, Finance, Negotiation

ประเภทงาน:

งานประจำ

• Acts as project leader for the development of financial plans for a business group or customer account.
• Develops timelines, plan guidance and plan assumptions.
• Gathers and analyzes information on which to base plan assumptions.
• Oversees the development and preparation of alternative plan models.
• Prepares and presents summaries to management.
• Prepares monthly financial reporting packages including forecasts, results and financial and operational metrics.
• Completes special projects involving the analysis of financial information related to inventory, costs, headcount, profit maximization, expense targets both within finance or as member of a cross functional or customer team.
• As required, plays a leadership role with junior members of the decision support team, coordinating and guiding activities, providing direction or leading group projects.
• Knowledge/Skills/Competencies.
• Basic understanding of internal and external customer needs is required to make effective/informed decisions.
• Strong communication, negotiation and presentation skills.
• Ability to consolidate, manipulate and analyze large quantities of data.
• Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.
• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
• Ability to recommend accounting process changes based on intimate knowledge of accounting processes, policies and procedures.
• Ability to direct others on accounting practices.
• Ability research accounting rules in both U.S. GAAP and GAAP of relevant country.
• Ability to create a profit center or cost center budget identifying key plan drivers.
• Ability to bridge between actual, plan and forecast, analyzing mix impacts and summarizing in management reports.
• Provide recommendations based on interpretation of results.
• Ability to design/create queries and understands what creates the output.
• Creates basic spreadsheet macros.
• Ability to design custom queries in job-related software.
• Understanding of the relationships between the various tools.
• Understand how to use political structure in the organization and how to get things done using that structure.
• Physical Demands.
• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc).
• Occasional overnight travel may be required.
• Typical Experience.
• Three to six years of relevant experience.
• Typical Education.
• Bachelor's degree, or consideration of an equivalent combination of education and experience.
• Education experience may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Finance, Contracts, Negotiation

ประเภทงาน:

งานประจำ

• Works as a member of a team responsible for the day-to-day activities of customer accounts, ensuring timely product deliveries and on-schedule project/program completion.
• Develops action plans to address deviations from planned conditions.
• With guidance from more experienced team members, manages customer account profitability, including forecasting, planning, and monitoring the efficiency and execution of strategies.
• Actively participates in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction on a daily basis and through formal channels (customer surveys, self-assessments, complaint management, problem resolution, and satisfaction management).
• Communicates frequently with customers to ensure their satisfaction with the company and its products.
• Coordinates and hosts regular or as-needed program tracking meetings with customers and internal account team members to ensure ongoing communication and up-to-date progress/status reporting.
• Receives and resolves customer issues and complaints. Monitors the impact of order changes on inventory.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Collaborates with cost engineering, finance, and Supply Chain Management (SCM) staff to coordinate efforts in analyzing costs and price variances.
• Knowledge/Skills/Competencies.
• In-depth knowledge of the manufacturing process, schedules, scheduling requirements, and Supply Chain Management (SCM).
• In-depth knowledge of the business issues associated with manufacturing Printed Circuit Boards (PCBs).
• In-depth knowledge of product pricing, contracts, and contract negotiations.
• Thorough understanding of business risks and price composition (value-add and materials).
• Excellent customer contact, negotiation, and problem-resolution skills.
• Strong presentation, database management, and computer skills.
• Ability to manage multiple, detailed projects to successful completion under tight deadlines.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight deadlines.
• Typical Experience.
• At least 6 years of experience in manufacturing and supply chain management, with a strong focus on PCB manufacturing business practices, including pricing, contracts, and risk assessment.
• Proven expertise in customer relationship management, negotiation, and problem resolution, coupled with advanced presentation, database management, and computer skills.
• Demonstrated ability to manage complex projects under tight deadlines and lead diverse teams to achieve high production goals.
• Typical Education.
• Bachelor's degree in Engineering, Business Administration, Supply Chain Management, or a related field.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Problem Solving, Excel, English

ประเภทงาน:

งานประจำ

• Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meetcustomer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult& special calls and solve other issues escalated by agents& follow up with various departments on problem solving or information sharing ifneeded.
• Monitor team performance, achieve customer service targets.
• Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuouscustomer service satisfaction improvement.
• Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Talk to agents regularly, find out potential people issues, solve or escalated accordingly.
• Fulfill all other work assigned by the manager.
• Liaising with the Customer Service Manager to help develop action plans for the call centre team.
• Must HaveGraduated degree in marketing, business administration,economics or related fields.
• Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields.
• Nice to HaveGood presentation and motivation skills.
• Influencing and negotiating skills.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Familiar with Data Analytics.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Sales, Financial Analysis, Python

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
• Experience with programming languages such as Python or R for data analysis and modeling.
• Master's degree in Statistics, Econometrics, Data Science, Mathematics, or a related quantitative field.
• Experience with various MMM techniques (e.g. Bayesian MMM, time series regression, Machine learning).
• Experience in developing and implementing MMMs in a business environment, with understanding of statistical modeling techniques, including regression analysis, time series analysis, and causal inference.
• Understanding of the digital advertising and measurement ecosystem (e.g. attribution, experiments, data clean rooms, server-side API).
• Excellent communication skills, with the ability to present complex information to senior and C-level stakeholders.
• Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
• As a Marketing Mix Modeling (MMM) Specialist at Google, you will play a pivotal role in empowering our clients to optimize their marketing investments through advanced statistical modeling and data-driven insights. You will be a trusted advisor, guiding clients through complex MMM analyses, translating technical findings into business strategies, and influencing executive-level decision-making. You will be responsible for driving the adoption of measurement methodologies and fostering a culture of data-driven marketing within Google and our client ecosystem.
• Our Large Customer Sales teams partner closely with many of the world s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
• Lead Marketing Mix Modeling (MMM) Modeling and Analysis by consulting on MMM models using Python, R, or other statistical tools. Conduct analysis of marketing data to identify key drivers of performance and provide recommendations. Guide customers through modelling discussions, explaining statistical concepts to both technical and non-technical audiences.
• Serve as a consultant to clients, advising on measurement strategies and best practices. Build and maintain relationships with key stakeholders, including marketing executives and agency partners.
• Collaborate with sales, product, and customers teams to drive momentum on MMM conversations and unblock where needed. Partner with cross-functional teams to develop and implement new measurement methodologies and tools.
• Identify opportunities to improve Google's MMM capabilities and drive innovation in the field. Advocate for the adoption of advanced measurement techniques within the industry.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

1 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• MUST have good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Business Development, Digital Marketing, English, Bahasa Indonesia

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• Understanding of spreadsheets and the ability to use creative approaches to prove solutions through data, with a strong and refined analytical toolkit.
• Ability to deliver results under pressure.
• Excellent project management skills, with proficiency in advanced project management methodologies.
• Excellent organizational, influencing, and presentation skills.
• Ability to communicate in English and either Bahasa Indonesia, Vietnamese or Thai fluently, in order to communicate with and serve customers who are based in the Southeast Asia region.
• Businesses of all shapes and sizes rely on Google s unparalleled
• advertising solutions to help them grow in today's dynamic marketing
• environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and our customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• The Global Media Agencies partner with Google as our multipliers. Your knowledge of online media combined with your communication and problem-solving skills shapes how the newly formed Agency Function adds value to business via these agency partners. Using your influencing and data skills, you provide Google-caliber research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key agency partners and understand how our range of product offerings can grow our mutual business.
• As Account Manager for the Southeast Asia Large Customer Sales Agency Solutions team, you have the exciting opportunity to foster strong consultative projects and deliver leading strategic perspectives to Agency function. Google's Large Customer Sales (LCS) teams are strategic partners and
• industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Develop data driven strategies, translate strategic goals into actionable initiatives and operational plans for the Agency Function to fully unlock the potential for agency partners.
• Assist in building and maintaining agency business plans, and business processes for the assigned list of key partners, including preparing updates for LCS leadership regarding the impact and status of ongoing Agency initiatives.
• Strategize the operational improvement pillar and execute on it flawlessly. Develop strategic frameworks and recommendations to inform business decisions.
• Work within the team and partner managers to support agency solutions and strategies, by working cross-functionally including Sales Finance, Sales Operations, Marketing, and Product Specialists.
• Contribute strategically to the growth and direction of Google s products and services. Manage specific, time-bound projects related to product solutions and strategy including building compelling agency-first narratives, opportunity sizing, scaling pilots.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Atlas, Tableau, Salesforce, English

ประเภทงาน:

งานประจำ

• Integration platform specialists monitoring and ensuring the completion of the technical and commercial onboarding leading to a Ready to sale status.
• End-to-End technical and operational ownership of the onboarding process for selected strategic connectivity partner accounts, including global hotel chain brands.
• Assist hotels and chains in the ARI mapping process to reduce timescales, via channel manager or connectivity incl. SynXis, including sharing extranet credentials and contract code details necessary for mapping.
• Promote and maximize central framework agreements: persuade hotel decision-makers to adopt and optimize the rate plans and commercial terms negotiated by the central framework team. Effectively communicate the benefits of various rate plans, including yieldable and higher commission rate options, to maximize hotel exposure and sales potential.
• Responsible for the content completion and accuracy needed for correct client mapping: room names, PMS codes, images, description,.
• Commercial onboarding: Monitoring initial performance to ensure correct set-up and payment facilities.
• Offboarding to respective commercial team with a detailed handover plan, including commercial agreement and expectation, contact person, potential challenges (design handover plan).
• Time Allocation (expected, subject to periodicity): Assisting hotels in completing the ready to sale journey: rate plan creations, ARI update, integration: 35%.
• Commercial onboarding to First 10 confirmed bookings: 25%.
• Offboarding to frontline sourcing: 20%.
• Provide support to hotels during their early life stage for commercial, operational, financial queries: 20%.
• How we Measure Success: Days between new hotel request and first-booking status.
• Hotel NPS score on start of working with us .
• Implementation success.
• Producing hotels.
• New hotel sales.
• Requirements & Skills: Education: University degree (Tourism will be desirable).
• Languages: Native or bilingual level of the local language, very advanced level of Chinese and English.
• Experience: 2-4 years of experience.
• Knowledge: MS Office: advanced level.
• Atlas: Expert level.
• Tableau: Basic user level.
• Salesforce or any other CRM: Basic user level.
• Great opportunity to excel at any of the above tools through training and practice. Soft Skills: Organizational Skills, Customer focused, Attention to detail, Teamwork, Negotiation & Influencing, Continuous improvement, Analytical view, Initiative. You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work within an innovative, engaging, and multicultural environment where people is first. Having the opportunity to build strong and lasting business relationships and friendships from around the world. And with options for developing your career locally or within one of our beautiful working locations across the globe.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful.
• working locations across the globe.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.