เงื่อนไขการค้นหา

ทักษะ:

SQL

ประเภทงาน:

งานประจำ

• ศึกษาและทำความเข้าใจ Application / Software ที่ใช้ในองค์กร เพื่อให้สามารถ support user ได้อย่างถูกต้อง.
• ตรวจสอบและแก้ไขปัญหาต่างๆ ที่เกิดขึ้นกับ Application ให้เป็นไปตาม SLA ที่กำหนด.
• ทำงานร่วมกับทีมพัฒนาระบบ เพื่อแก้ไขปัญหาที่เกิดขึ้นกับ Application.
• จัดทำเอกสารรวบรวมการแก้ไขปัญหาเพื่อเป็น Knowledge Base.
• ให้การสนับสนุนและให้คำปรึกษาเกี่ยวกับการใช้งาน Application.
• มีทักษะในการคิดเชิงวิเคราะห์อย่างเป็นระบบและทำงานแบบมุ่งผลสำเร็จ.
• มีทัศนคติ can-do ในการทำงาน.
• สามารถทำงานภายใต้สภาวะกดดันและเวลาอันจำกัดได้ดี.
• มีความสามารถในการสื่อสาร มนุษย์สัมพันธ์ที่ดี สามารถทำงานร่วมกับผู้อื่นได้ดี.
• มีความรู้เกี่ยวกับฐานข้อมูล และภาษา SQL.
• สามารถใช้คำสั่งจาก MS SQL ได้.
• จบการศึกษาระดับปริญญาตรี สาขาวิชาวิทยาการคอมพิวเตอร์ วิศวกรรมคอมพิวเตอร์ หรือสาขาวิชาที่เกี่ยวข้อง.
• สามารถปฏิบัติงานเป็นกะได้.
• มีประสบการณ์ในงาน Application support (จะพิจารณาเป็นพิเศษ).

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• ตรวจสอบคุณภาพการตอบของทีม Customer Support และ AI เพื่อให้ลูกค้าได้รับประสบการณ์ที่ดีที่สุด.
• ประเมินการสื่อสาร การให้ข้อมูล และการแก้ปัญหาให้ลูกค้าอย่างเป็นระบบ.
• วิเคราะห์ Root Cause ของปัญหา (เช่น Knowledge / Intent / Flow) เพื่อหาทางแก้ไขที่แท้จริง.
• พัฒนาและปรับปรุง FAQ, Snippet, Guideline และฐานความรู้ ให้ตอบลูกค้าได้ดีขึ้น.
• สร้าง Failure Case และ Insight เพื่อช่วยพัฒนาและ Retrain AI ให้ฉลาดขึ้น.
• สรุป Quality Report และ Insight ของปัญหาที่เกิดขึ้น เพื่อพัฒนาการบริการอย่างต่อเนื่อง.
• ให้ Feedback เชิงสร้างสรรค์กับทีมงาน และมีส่วนร่วมในการพัฒนามาตรฐาน QA ขององค์กร..
• งานนี้เหมาะกับคนแบบไหน.
• เป็นคน ใส่ใจคุณภาพและรายละเอียด มองเห็นจุดเล็ก ๆ ที่คนอื่นอาจมองข้าม.
• มี ทักษะการคิดวิเคราะห์ และสามารถมองเห็นภาพรวมของปัญหาได้.
• กล้าพูด กล้าให้ Feedback อย่างสร้างสรรค์ เพื่อช่วยให้ทีมพัฒนาขึ้น.
• เข้าใจทั้ง มุมมองลูกค้า และความท้าทายของทีมบริการ.
• สนใจการพัฒนา Customer Experience, Process Improvement หรือ AI Service Quality..
• พิจารณาเป็นพิเศษ.
• หากจบการศึกษาด้าน บัญชี หรือมีความเข้าใจงานบัญชี / SME.
• มีประสบการณ์ QA, Customer Support, หรือ Service Quality.
• เคยทำงานกับ AI Chatbot, Knowledge Base หรือระบบ Customer Support.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Able to work as a shift, Good Communication Skills, Thai

ประเภทงาน:

งานประจำ

• Positive attitude
• Adaptability and resilience
• Effective communication skills
• As a Workplace Experience Specialist, your main goal is to create a seamless and engaging coworking environment that promotes collaboration, productivity, and a sense of belonging. You'll manage day-to-day operations, communicate effectively, and maintain our operational standards to support professionals within our coliving and coworking ecosystem.
• Register new coworking members.
• Maintain regular communication with members, addressing inquiries and providing support.
• Conduct tours for potential members.
• Introduce new members to the community and facilitate connections.
• Ensure a safe and inclusive coworking space.
• Manage incoming packages and mail.
• Assist in maintaining cleanliness and functionality of the space
• Ensure the space is operational at the start of the day and securely closed at the end.
• Support the planning and execution of events.
• Create engaging content for social media platforms.
• Communicate effectively with members and colleagues in-person and through various channels.
• 1-2 years of experience in a customer-facing role, preferably in events management, coworking space, or hospitality.
• Proficiency in social media platforms and technology tools.
• Good spoken and written English and Thai.
• Adaptability and resilience in managing multiple tasks and priorities
• Positive attitude and eagerness to learn.
• Respect for cultural differences.
• Basic knowledge of social media platforms and productivity tools (Google Suite, Slack, POS, etc.)
• Knowledge of generative AI tools is a plus.
• Negotiable salary based on experience.
• Annual holiday leave.
• Social security benefits.
• Performance bonus scheme.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

ทักษะ:

English, Mandarin

ประเภทงาน:

งานประจำ

• Use the right tools to assist the local business team and provide front-line business support to overseas partners by follow the company procedures,.
• Adapt to corporate strategy adjustment and keep business knowledge updated.
• Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat.
• Promote Trip s hotel management system to our cooperative hotels.
• Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).
• Complete temporary tasks assigned by superiors.
• What you'll Need to SucceedDiploma or above, can handle the daily communication in Thai and English.
• Mandarin speaker will be a plus.
• Able to perform shift work.
• Relevant working experience in starred hotel, airline ticket counter, and call center is preferred.
• Why Trip.com Group
• We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
• What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

ประเภทงาน:

งานประจำ

• Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
• Your role at a glance.
• The Client Success Manager is responsible for building and maintaining the client re ...
• This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.
• Acting as the clients trusted advisor they help the client realize value from their relationship with the organization and ensure the client s relationship experience is a positive one.
• This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.
• What we are looking for.
• Revenue
• In-contract growth by up-sell / cross-sell of NTT Ltd services within the Client Success managed account base
• On-time renewals (with minimal client or price churn) for either all contracts within their region or those within the Client Success managed account base
• Leadership
• Manage a team of Client Success Management professionals (Client Success Specialists and potentially Client Success Country Leads) in delivering NTT Ltd strategic Client Success Management objectives
• Mentor, coach and manage the performance and professional development of their team of Client Success Management professionals
• Continuously upskill and improve the capability of the Client Success Management professionals in line with Client Success Management strategy
• Clients
• Responsible for ensuring the implementation of client contract strategies which are aligned to the overall Client Success strategy and objectives, ensuring these are developed and executed in a consistent manner.
• Work closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements
• Remain constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required
• Develop and maintain relationships with key strategic clients to promote the value of NTT Ltd.'s Client Success Management offer and enhance understanding of clients strategic needs
• Global Client Success Management Practice
• Contribute to the development of Group Client Success Management strategy and oversees resulting regional delivery programmes
• Ensure alignment to the Client Success Management operating model and strategy across the regional Client Success Management community
• Drive pro-active and collaborative membership of global Client Success Management community for their region, supporting practice initiatives and sharing local knowledge/best practice
• Develop and maintain relationships with cross-functional NTT Ltd stakeholders to promote/evangelise the Client Success Management agenda
• Interpersonal skills with the ability to develop and maintain solid stakeholder relationships (across relevant NTT Ltd cross-functional teams and within client environments where necessary)
• Good communication skills (verbal and written) coupled with good questioning skills
• Demonstrates tactical management and leadership skills and drives standards of performance
• Strategic thinking ability coupled with good planning and execution skills
• Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses
• Understanding of NTT Ltd high-level operating model (how we work and which functions are involved)
• Deep understanding of the NTT Ltd services business and commercial service offerings available
• Good knowledge and understanding of IT service environment, service operations and ITIL practices
• Demonstrates an understanding of and the ability to position partnership offerings (i.e. Managed Services, Support Services, Consulting Services and Technical Services)
• Understanding of NTT s approach to Client Success Management, including the strategic direction and operating model
• Tertiary level qualification such as a business management or equivalent degree
• Certification and/or working knowledge of ITIL practice
• Advanced experience in a Managed Services and/or Outsourcing environment
• Advanced experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment in a senior managerial role
• Advanced experience in sales and client engagements at senior manager level within a commercial service offering environment.
• As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

ประเภทงาน:

งานประจำ

• As a Specialist, you build brand loyalty and create owners of Apple products and services. You re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers needs, customizing recommendations to enrich their lives.
• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other s differences and having the curiosity to learn.
• Demonstrate Apple s values of inclusion and diversity in daily activities.
• Preferred Qualifications.
• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple s core values.
• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken.
• Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

ทักษะ:

Sales, Excel, English

ประเภทงาน:

งานประจำ

• Leads the Regional and specialist accounts function for adidas, with the primary objective of developing and implementing the Company s sales strategy and wholesale account plans to achieve sales, margin and contribution objectives.
• Drive global / Regional account to achieve and meet SEA expectations in all angles.
• Sets ongoing target for assigned channel, achieves distinct targets based on service standards, operational target values and department strategies. Establishes/influence for the new standards which are based on the organizational strategy to achieve s ...
• Lead wholesales Digital Platform Commerce (DPC) by driving all WHS partners digital channels (Sellout) and seeking opportunities for Pure Player in market.
• Accountabilities: Functional:Lead accounts towards delivering sales turnover, margins, and contribution whilst managing sales expenses within planned levels.
• Ensure AR collections as per trade terms, DSO objectives and limit bad debts with effective credit management, tracking and credit worthiness of customers.
• Formulate sales development, channel strategies, annual account plans and ensure execution in line with brand and company strategy.
• Develop, negotiate and implement trading terms by customers to drive pay by performance growth, optimizing in-store execution, brand presence, sell-through to represent our brands to consumers according to set standards.
• Build, maintain and enhance the partnership with all the accounts, especially the alliance ones, maintaining effective customer service levels to meet order processing, route and order fulfillment.
• Liaise with Marketing team on merchandising support, timely inflow of stocks to service customers, ensuring, prompt action to liquidate old inventory.
• Provide coaching and guidance to the team in achieving their daily responsibilities and objectives.
• Lead communication internally as well as externally on conflicting / diverging opinions.
• Negotiates internally as well as externally to ensure acceptance for new standards or concepts.
• Evaluate constantly and adapt / enhance existing processes / terms of trade.
• Controlling:Measure and deliver own team s KPIs.
• Report on market trends and competitions in the respective accounts / channels.
• Provide realistic business plans / sales forecasts from topline to bottom line, understand how to influence business KPIs performance.
• Knowledge:Thorough and deep knowledge of theory and organizational practice, with expertise in sales / commercial functions.
• Broad management experience across all functional areas of businesses.
• Professional background/ Experience:Functional: Solid experience in Sales/Account Management.
• Industry: Sports / Fashion preferable. FMCG modern retail is optional.
• Leadership: To fit with adidas leadership values.
• Education: University degree in Business with sales/ Commercial focus.
• IT:Outlook: Basic.
• Word: Advanced.
• Excel: Advanced.
• PowerPoint: Advanced.
• Language skills:English: Advanced.
• Local Language: Fluent.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Assistant Manager, Sales BRAND: LOCATION: Bangkok TEAM: Sales STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 541991 DATE: Apr 8, 2026

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Legal, Compliance, English

ประเภทงาน:

งานประจำ

• Has a deep understanding of PAH patient journey, Key customers (Physician and Nurses), external environment, and competitors of responsible territory.
• Identifies the pain points and unmet needs in the PAH patient journey at account level and partner with cross functional teams on the development, design and implementation of the solutions.
• Develops a territory & account business plan to identify opportunities and to ensure the achievement of business objectives e.g. listing plan, sales targets.
• Data-Driven Analysis and Planning: Collaborates with cross functional team to analyze both internal and external data to support business planning and implementation and capture accurate data on customer's side.
• Develops deep specialist product and disease state knowledge in a specific therapeutic area and leverages this to support sound clinical discussions with target HCPs.
• Implements a territory and account business plan to achieve assigned targets (both sales & qualitative).
• Coordinates with Franchise Lead and relevant Cross functional team to deploy approved promotional materials and activities; coordinates direct promotion programs.
• Complete product listing process in hospital with identified PAH centers.
• Update customer database and target segmentation continuously.
• Executes effective call plans by developing individualized and orchestrating the Omni-channel Customer Engagement (OCE) plan.
• Display professional engagement during interaction with customers and bring better health outcomes for HCPs and PAH patients.
• Successfully complete all training requirements, including product examinations.
• Tracks and monitors business plan implementation and objectives e.g. sales target, market share growth, budget management (monthly, quarterly and YTD) and prepares sales forecasting / planning.
• Maintain accurate customer call records and ensure all data entered into Veeva system.
• Reporting in timely & accurate manner.
• Works within Integrity & ensures all processes are done in compliant with company s medical-legal and compliance framework / SOP and ensures those around him/her do the same.
• Education: Bachelor s Degree in Pharmacy, Science, or related field.
• Languages: Fair command of English communication.
• Preferable at least 2 years of relevant experience in sales/customer-facing with preference in the healthcare/pharmaceutical industry.
• Experience in cardiology, pulmonology or rare disease business is preferred.
• Be able to travel, country work, after hours and occasional weekend work.
• Be able to understand customer needs and gaps with strong customer focus.
• Experience within the pharma industry in identifying patient journey, implementing customer solutions and digital innovation to address pain points and leading better healthcare outcomes are preferable.
• Strong and proactive business result focus and proven ability to provide insights that increase business growth.
• Positive attitude with growth mindset, speak-up and constructive feedback.
• Proven team player and able to work with all cross-functional teams.
• Account Management, Account Management, Account Planning, Adaptability, Business, Business Planning, Cross-Functional Collaboration, Customer Feedback Management, Customer Insights, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Market Share Analysis, Pharmaceutical Sales Training, Pulmonary Arterial Hypertension, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training, Stakeholder Engagement, Strategic Initiative {+ 1 more}
• Current Employees apply HERE.
• Current Contingent Workers apply HERE.
• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Regular
• Hybrid
• 05/31/2026A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
• Requisition ID:R391050.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Product Testing, Research, English

ประเภทงาน:

งานประจำ

• Consolidate Voice of Customer and Voice of Market with Product Line Specialists and Regional Sales.
• Define and update the short-, mid-, and long-term product roadmap for the assigned product line.
• Drive product evolution, including improvements, optimization, new variants, and range rationalization.
• Propose roadmap prioritization based on market demand, technical feasibility, cost impacts, and competitive landscape.
• Contribute to volume growth by ensuring product relevance in priority segments and applications.
• Support identification of high-potential applications and emerging market opportunities.
• Provide structured input to Business Development on growth opportunities linked to product evolution.
• Prepare roadmap documentation and participate in review cycles with Product Engineering and Performance, Regional Sales team and Commercial Operations.
• Product Definition, Technical Requirements & Qualification.
• Product Definition & Technical Requirements.
• Develop and maintain clear technical requirement documents for Product Engineering and Performance based on market needs.
• Translate market insights into structured product specifications and performance expectations.
• Ensure product specifications, drawings, and performance criteria remain accurate and up to date.
• Participate in design reviews with Product Engineering and Performance to validate technical feasibility and alignment with intended applications.
• Support the Specifications team in understanding product capabilities for consultant engagement.
• Provide product-level technical guidance to Specification team and Commercial Operations on correct system use, limitations, and application principles.
• Support early feasibility discussions by clarifying product capabilities and constraints (without performing project-specific design).
• Testing, Qualification & Approval.
• Coordinate product testing programs with Product Engineering and Performance, QA/QC, and external laboratories.
• Prepare and maintain technical qualification files, approval dossiers, and certification documents.
• Track qualification and approval timelines and escalate risks when delays impact the roadmap.
• Ensure documentation and evidence remain consistent, traceable, and aligned with regulatory or client requirements.
• Market Positioning, Competitive Intelligence & Product Specifications.
• Market Positioning & Competitive Intelligence.
• Monitor competitive offerings in the market (performance, pricing, certification, applications).
• Identify product gaps, risks and opportunities for differentiation.
• Develop Unique Selling Proposition, use-cases, and product positioning briefs for Specifications team and Regional Sales teams, in collaboration with marketing.
• Support preparation of business cases for product updates, improvements or new developments.
• Product Specifications & Influence Strategy.
• Develop robust and strategically oriented Product Specifications that position Dextra advantageously in the market,.
• Structure specifications to align with customer needs, regulatory expectations, and engineering capabilities, while reinforcing Dextra s competitive differentiation.
• Highlight Dextra s unique value while limiting the feasibility of competing or alternative solutions.
• Support the Specifications team with clear technical positioning guidance.
• Internal Enablement, Portfolio Coherence & Risk Management.
• Internal Enablement & Support.
• Prepare product launch packs, including technical data sheets, application notes, and training content.
• Deliver product training to Tender team, Specification team and Regional Sales teams.
• Support marketing with technical inputs for brochures, presentations, and digital content.
• Act as a technical reference point for product-related questions escalated from regions, Specifications, or Strategic Accounts.
• Portfolio Management Support.
• Identify overlaps, redundancies, and inconsistencies across the product range.
• Support portfolio simplification initiatives.
• Flag obsolete, underperforming, or misaligned products.
• Risk Identification & Escalation.
• Identify technical, certification, and application risks early.
• Escalate gaps between market expectations and product capabilities.
• Highlight risks linked to roadmap execution, approvals, or positioning.
• External Influence & Innovation.
• Conduct continuous technology watch, including the review of scientific and technical publications related to [Bars, Geotec, FRP] applications, innovations, and emerging trends.
• Develop and maintain relationships with universities and research institutions to support innovation initiatives, joint studies, and longer-term development insights.
• Draft technical articles and prepare presentations for industry conferences, seminars, and technical forums to reinforce Dextra s technical leadership and market credibility.
• Conduct lobbying activities within relevant professional associations to strengthen Dextra s visibility, influence, and alignment with industry standards.
• Key Interfaces: Product Engineering and Performance product feasibility, testing, validation, documentation.
• Tender (Commercial Operations) product application guidance and feasibility clarifications.
• Regional Sales teams customer feedback and Voice Of Customer, roadmap coherence with future opportunities.
• Specifications Team influence, design guidance, specification alignment.
• Strategic Partnerships alignment with account technical needs.
• His / Her toolbox includes: Roadmap tracking files.
• Voice Of Customer / Voice Of Market consolidation sheets.
• Competitive benchmark library.
• Testing & qualification trackers.
• Technical documentation database.
• Product Unique Selling Proposition.
• Product Specifications.
• Product launch templates & training materials.
• Product application guidelines and use-case reference library.
• Ensure product documentation, qualification evidence, and requirements meet nuclear safety constraints.
• Maintain strict accuracy and traceability of all technical information.
• Escalate any safety-related concern to Product Engineering and Performance and Management without delay.
• Qualifications: Engineering degree (Civil, Structural, Mechanical) preferred, with a MSc in Engineering or equivalent training.
• Minimum 5-8 years in product development, engineering, technical marketing, or product management.
• Strong in MS Office, CRM/PLM tools, documentation systems; Power BI is a plus.
• Ability to leverage AI-based tools to improve efficiency, analyze information, and support decision-making.
• Able to translate technical insights into structured requirements.
• Comfortable working with Engineering and Sales teams.
• Strong follow-up and organizational discipline.
• Excellent command of spoken and written English.

ประเภทงาน:

งานประจำ

• Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
• Your role at a glance.
• The Client Success Manager is responsible for building and maintaining the client re ...
• This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.
• Acting as the clients trusted advisor they help the client realize value from their relationship with the organization and ensure the client s relationship experience is a positive one.
• This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.
• What we are looking for.
• Revenue
• In-contract growth by up-sell / cross-sell of NTT Ltd services within the Client Success managed account base
• On-time renewals (with minimal client or price churn) for either all contracts within their region or those within the Client Success managed account base
• Leadership
• Manage a team of Client Success Management professionals (Client Success Specialists and potentially Client Success Country Leads) in delivering NTT Ltd strategic Client Success Management objectives
• Mentor, coach and manage the performance and professional development of their team of Client Success Management professionals
• Continuously upskill and improve the capability of the Client Success Management professionals in line with Client Success Management strategy
• Clients
• Responsible for ensuring the implementation of client contract strategies which are aligned to the overall Client Success strategy and objectives, ensuring these are developed and executed in a consistent manner.
• Work closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements
• Remain constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required
• Develop and maintain relationships with key strategic clients to promote the value of NTT Ltd.'s Client Success Management offer and enhance understanding of clients strategic needs
• Global Client Success Management Practice
• Contribute to the development of Group Client Success Management strategy and oversees resulting regional delivery programmes
• Ensure alignment to the Client Success Management operating model and strategy across the regional Client Success Management community
• Drive pro-active and collaborative membership of global Client Success Management community for their region, supporting practice initiatives and sharing local knowledge/best practice
• Develop and maintain relationships with cross-functional NTT Ltd stakeholders to promote/evangelise the Client Success Management agenda
• Interpersonal skills with the ability to develop and maintain solid stakeholder relationships (across relevant NTT Ltd cross-functional teams and within client environments where necessary)
• Good communication skills (verbal and written) coupled with good questioning skills
• Demonstrates tactical management and leadership skills and drives standards of performance
• Strategic thinking ability coupled with good planning and execution skills
• Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses
• Understanding of NTT Ltd high-level operating model (how we work and which functions are involved)
• Deep understanding of the NTT Ltd services business and commercial service offerings available
• Good knowledge and understanding of IT service environment, service operations and ITIL practices
• Demonstrates an understanding of and the ability to position partnership offerings (i.e. Managed Services, Support Services, Consulting Services and Technical Services)
• Understanding of NTT s approach to Client Success Management, including the strategic direction and operating model
• Tertiary level qualification such as a business management or equivalent degree
• Certification and/or working knowledge of ITIL practice
• Advanced experience in a Managed Services and/or Outsourcing environment
• Advanced experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment in a senior managerial role
• Advanced experience in sales and client engagements at senior manager level within a commercial service offering environment.
• As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Product Testing, Research, English

ประเภทงาน:

งานประจำ

• Consolidate Voice of Customer and Voice of Market with Product Line Specialists and Regional Sales.
• Define and update the short-, mid-, and long-term product roadmap for the assigned product line.
• Drive product evolution, including improvements, optimization, new variants, and range rationalization.
• Propose roadmap prioritization based on market demand, technical feasibility, cost impacts, and competitive landscape.
• Contribute to volume growth by ensuring product relevance in priority segments and applications.
• Support identification of high-potential applications and emerging market opportunities.
• Provide structured input to Business Development on growth opportunities linked to product evolution.
• Prepare roadmap documentation and participate in review cycles with Product Engineering and Performance, Regional Sales team and Commercial Operations.
• Product Definition, Technical Requirements & Qualification.
• Product Definition & Technical Requirements.
• Develop and maintain clear technical requirement documents for Product Engineering and Performance based on market needs.
• Translate market insights into structured product specifications and performance expectations.
• Ensure product specifications, drawings, and performance criteria remain accurate and up to date.
• Participate in design reviews with Product Engineering and Performance to validate technical feasibility and alignment with intended applications.
• Support the Specifications team in understanding product capabilities for consultant engagement.
• Provide product-level technical guidance to Specification team and Commercial Operations on correct system use, limitations, and application principles.
• Support early feasibility discussions by clarifying product capabilities and constraints (without performing project-specific design).
• Testing, Qualification & Approval.
• Coordinate product testing programs with Product Engineering and Performance, QA/QC, and external laboratories.
• Prepare and maintain technical qualification files, approval dossiers, and certification documents.
• Track qualification and approval timelines and escalate risks when delays impact the roadmap.
• Ensure documentation and evidence remain consistent, traceable, and aligned with regulatory or client requirements.
• Market Positioning, Competitive Intelligence & Product Specifications.
• Market Positioning & Competitive Intelligence.
• Monitor competitive offerings in the market (performance, pricing, certification, applications).
• Identify product gaps, risks and opportunities for differentiation.
• Develop Unique Selling Proposition, use-cases, and product positioning briefs for Specifications team and Regional Sales teams, in collaboration with marketing.
• Support preparation of business cases for product updates, improvements or new developments.
• Product Specifications & Influence Strategy.
• Develop robust and strategically oriented Product Specifications that position Dextra advantageously in the market,.
• Structure specifications to align with customer needs, regulatory expectations, and engineering capabilities, while reinforcing Dextra s competitive differentiation.
• Highlight Dextra s unique value while limiting the feasibility of competing or alternative solutions.
• Support the Specifications team with clear technical positioning guidance.
• Internal Enablement, Portfolio Coherence & Risk Management.
• Internal Enablement & Support.
• Prepare product launch packs, including technical data sheets, application notes, and training content.
• Deliver product training to Tender team, Specification team and Regional Sales teams.
• Support marketing with technical inputs for brochures, presentations, and digital content.
• Act as a technical reference point for product-related questions escalated from regions, Specifications, or Strategic Accounts.
• Portfolio Management Support.
• Identify overlaps, redundancies, and inconsistencies across the product range.
• Support portfolio simplification initiatives.
• Flag obsolete, underperforming, or misaligned products.
• Risk Identification & Escalation.
• Identify technical, certification, and application risks early.
• Escalate gaps between market expectations and product capabilities.
• Highlight risks linked to roadmap execution, approvals, or positioning.
• External Influence & Innovation.
• Conduct continuous technology watch, including the review of scientific and technical publications related to [Bars, Geotec, FRP] applications, innovations, and emerging trends.
• Develop and maintain relationships with universities and research institutions to support innovation initiatives, joint studies, and longer-term development insights.
• Draft technical articles and prepare presentations for industry conferences, seminars, and technical forums to reinforce Dextra s technical leadership and market credibility.
• Conduct lobbying activities within relevant professional associations to strengthen Dextra s visibility, influence, and alignment with industry standards.
• Key Interfaces: Product Engineering and Performance product feasibility, testing, validation, documentation.
• Tender (Commercial Operations) product application guidance and feasibility clarifications.
• Regional Sales teams customer feedback and Voice Of Customer, roadmap coherence with future opportunities.
• Specifications Team influence, design guidance, specification alignment.
• Strategic Partnerships alignment with account technical needs.
• His / Her toolbox includes: Roadmap tracking files.
• Voice Of Customer / Voice Of Market consolidation sheets.
• Competitive benchmark library.
• Testing & qualification trackers.
• Technical documentation database.
• Product Unique Selling Proposition.
• Product Specifications.
• Product launch templates & training materials.
• Product application guidelines and use-case reference library.
• Ensure product documentation, qualification evidence, and requirements meet nuclear safety constraints.
• Maintain strict accuracy and traceability of all technical information.
• Escalate any safety-related concern to Product Engineering and Performance and Management without delay.
• Qualifications: Engineering degree (Civil, Structural, Mechanical) preferred, with a MSc in Engineering or equivalent training.
• Minimum 5-8 years in product development, engineering, technical marketing, or product management.
• Strong in MS Office, CRM/PLM tools, documentation systems; Power BI is a plus.
• Ability to leverage AI-based tools to improve efficiency, analyze information, and support decision-making.
• Able to translate technical insights into structured requirements.
• Comfortable working with Engineering and Sales teams.
• Strong follow-up and organizational discipline.
• Excellent command of spoken and written English.

ทักษะ:

Excel, English

ประเภทงาน:

งานประจำ

• Leads the Regional and specialist accounts function for adidas, with the primary objective of developing and implementing the Company s sales strategy and wholesale account plans to achieve sales, margin and contribution objectives.
• Sets ongoing target for assigned channel, achieves distinct targets based on service standards, operational target values and department strategies. Establishes/influence for the new standards which are based on the organizational strategy to achieve short-term and mid-term operational goals.
• Lead and grow B2B business for adidas, interact and manage all key stakeholders both internal (B2B lead in EM) and externals (Existing B2B customers and develop new customers).
• Lead Digital Platform Commerce (DPC) for WHS partners, execute partner program for key partners and support WHS.COM partners for smooth operations.
• Accountabilities: Functional:Lead accounts towards delivering sales turnover, margins, and contribution whilst managing sales expenses within planned levels.
• Ensure AR collections as per trade terms, DSO objectives and limit bad debts with effective credit management, tracking and credit worthiness of customers.
• Formulate sales development, channel strategies, annual account plans and ensure execution in line with brand and company strategy.
• Develop, negotiate and implement trading terms by customers to drive pay by performance growth, optimizing in-store execution, brand presence, sell-through to represent our brands to consumers according to set standards.
• Build, maintain and enhance the partnership with all the accounts, especially the alliance ones, maintaining effective customer service levels to meet order processing, route and order fulfillment.
• Liaise with Marketing team on merchandising support, timely inflow of stocks to service customers, ensuring, prompt action to liquidate old inventory.
• Provide coaching and guidance to the team in achieving their daily responsibilities and objectives.
• Lead communication internally as well as externally on conflicting / diverging opinions.
• Negotiates internally as well as externally to ensure acceptance for new standards or concepts.
• Evaluate constantly and adapt / enhance existing processes / terms of trade.
• Controlling:Measure and deliver own team s KPIs.
• Report on market trends and competitions in the respective accounts / channels.
• Provide realistic business plans / sales forecasts from topline to bottom line, understand how to influence business KPIs performance.
• Knowledge:Thorough and deep knowledge of theory and organizational practice, with expertise in sales / commercial functions.
• Broad management experience across all functional areas of businesses.
• Professional background/ Experience:Functional: Solid experience in Sales/Account Management.
• Industry: Sports / Fashion preferable. FMCG modern retail is optional.
• Leadership: To fit with adidas leadership values.
• Education: University degree in Business with sales/ Commercial focus.
• IT:Outlook: Basic.
• Word: Advanced.
• Excel: Advanced.
• PowerPoint: Advanced.
• Language skills:English: Advanced.
• Local Language: Fluent.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Manager, KAM (Region and Specialist account) BRAND: LOCATION: Bangkok TEAM: Digital STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 539596 DATE: Mar 31, 2026

ทักษะ:

Creativity, Industry trends, SAP, English

ประเภทงาน:

งานประจำ

• responsible for delivery of outcome of assigned projects or areas of responsibility internally recognized senior on complex technical and business matters.
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions.
• collaborates in devising long-term concepts.
• may include team lead or supervisory responsibilities.
• Complexity.
• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects) works independently on topics while setting priorities having sole responsibility.
• provides regular project status and updates.
• decisions/solutions can enhance essentially current and future design and strategy enhance complex systems & processes.
• Experience.
• advanced technical or business skills and special knowledge in one / several areas.
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations typically several years experience with increasing amount of responsibility.
• Communication builds and maintains partnerships with internal and external customers and partners.
• contributes actively to build common ground for cooperation.
• communicates clear and conveying processes & policies in a way that others can understand.
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers.
• Key Responsibilities & Tasks The Account Executive's primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products. Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue.
• Annual Revenue - Achieve / exceed quota targets.
• Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
• Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
• Customer Acumen - Actively understand each customer's technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
• Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
• Business Planning - Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize VE, benchmarking and ROI data to support the customer's decision process.
• Demand Generation, Pipeline and Opportunity Management.
• Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
• Pipeline partnerships - Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.
• Leverage SAP Solutions - Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al).
• Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
• Support all SAP promotions and events in the territory.
• Sales Excellence.
• Sell value.
• Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.
• Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.
• Utilize best practice sales models.
• Understand SAP's competition and effectively position solutions against them.
• Maintain CRM system with accurate customer and pipeline information.
• Leading a (Virtual) Account Team.
• Demonstrates leadership skills in the orchestration of remote teams.
• Ensure account teams and Partners are well versed in each account's strategy and well positioned for all customer touch points and events. Maximize the value of all sales support organizations.
• Experience & Language Requirements 10+ years of experience in sales of complex business software / IT solutions Proven track record in business application software sales.
• Experience in lead role of a team-selling environment.
• Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market. Business level English: Fluent.
• Thai + English language: Fluent, Business Level.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ทักษะ:

Research, Product Development, Analytical Thinking, English

ประเภทงาน:

งานประจำ

• This role oversees the design and delivery of impactful Reason to Believe demos and innovative showcasing sites that generate insights and farmer engagement to strengthen product positioning.
• It manages high-quality product and agronomy training, field support, and digital content to boost commercial team capability and farmer reach. By defining NPI value propositions, directing stakeholder engagement, and fostering strong advocacy, the Manager drives demand creation and accelerates adoption of NPI, Star, and Core Brands.
• Coordinate optimal TMD resource allocation to maximize technical market insights and crop agronomy capability.
• Bring technical expertise required for effective marketing planning, through an objective and collaborative relationship with the commercial teams.
• Support agronomic capability for successful commercial team.
• Work with CPD team on the new product introduction process to ensure new technologies and offers are appropriately supported.
• Bring the agronomic insights required to support the country in putting the customer in the center of what we do .
• Lead a group of TMD Specialists in effectively communicating technical knowledge which is aligned to market needs for both internal and external stakeholders.
• Provide a cohesive link between commercial leads and CPD functions for efficient technical knowledge transfer within the company and to external stakeholders.
• Co-ordinate with commercial team and ensure the successful implementation of sales demo program with clear commercial benefits.
• Where assigned, liaise with and proactively influence key value chain partners to provide technical know-how for Syngenta products and build a deeper knowledge of value chains of strategic importance for closer collaboration in future business opportunities.
• Co-ordinate product complaints in conjunction with sales and field development.
• Drive Product Positioning.
• Lead the team in providing technical expertise and market insights on key crops (rice, corn, vegetables, specialty).
• Oversee the design and implementation of Reason to Believe (RTB) and showcasing demos aligned to brand positioning, marketing, and commercial needs.
• Direct data generation from RTB and showcasing demos, ensuring accurate digitization for decision-making and strategy development.
• Monitor competitor activities, pest and disease trends, and weather patterns to inform product positioning and market strategy.
• Commercialization.
• Manage farm/LDC operations to deliver high-quality showcasing events that highlight product value.
• Lead innovative demand generation activities for each crop in collaboration with marketing and commercial teams.
• Support New Product Introductions (NPI) launches both within and outside LDC sites.
• Identify market potential in assigned regions and design targeted support plans for marketing and commercial teams.
• Oversee pilot programs for new products, activations, or communication strategies.
• StakeholderManagement.
• Gather grower and customer insights to help enhance technical product communication and community engagement.
• Develop and deliver technical and agronomy training programs for the commercial team and other relevant stakeholders.
• Initiate technical capability development and knowledge transfer across the team and wider organization.
• Build and maintain strong relationships with farmers, customers, and internal stakeholders to drive advocacy and adoption of products.
• Knowledge, experience & capabilities.
• M.Sc./PhD in Agricultural Entomology/Agronomy or Plant pathology.
• Critical Knowledge.
• Broad knowledge of the country agriculture, crop production techniques and use crop protection chemicals.
• Ability to interact, work in teams, lead, make decisions and influence people.
• Good understanding of agriculture, application technology and its elements in Thailand.
• Understand customer needs, business potential in Thailand.
• Techno commercial: Agronomy, trials, demonstration and showcasing.
• Prioritize, planning, and scheduling activities align with multi-function agreement, design the crop priority for data generation and showcase event.
• Ability to work as independent and in collaboration multi-function.
• Communication: Good on both Bahasa and English.
• Critical Experience.
• 10+ years of experience in leadership of techno-commercial/market development roles in agrochemical industry.
• 10+ years of leadership experience in CP research and development/ practical product development.
• Having excellent experience in leadership skills such as coaching, communication and cross boundary collaboration.
• Capability to train people.
• Confidence personality.
• Critical technical, professional, and personal capabilities.
• Experience in Crop Protection (CP) domain.
• A sound agronomic and commercial understanding of major crops and an exceptional ability to communicate within the agribusiness sector.
• Possess a good understanding of the commercial drivers in major agricultural crops.
• A willingness to challenge basic concepts and look for new opportunities in product uses and crop solutions.
• Sound oral and written communication ability.
• Strength in planning and time management.
• Ability to effectively communicate between groups with diverse interests in agribusiness.
• Collaborate, co-operate for development of product and agronomy.
• Strong initiative to identify and develop product and solutions for the growers.
• Capability to influence/convince marketing and field force with Forum, PLT and technical training.
• Understands competitor product/solution and examines the strength of Syngenta product/solutions to take it forward to sales teams.
• Analytical thinking.
• Basic digital capability.
• Agronomy and techno commercial.
• Microsoft and computer (Ppt, excel, word).
• Demo, trial and data capture and analytic.
• Interpersonal and leadership.

ทักษะ:

SAP, Negotiation

ประเภทงาน:

งานประจำ

• CSM has overall responsibility for the management of strategic cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.
• CSM is accountable to create and maintain a comprehensive view of assigned accounts through proactive account planning, and alignment of customers business strategies to product, solution and partner road mapping.
• The CSM will leverage system-based usage data, surveys and all other forms of feedba ...
• Develops trust and deep relationship with customer stakeholders, account key decision makers and executive sponsors by establishing regular cadence of interactions.
• Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
• The CSM will be managing accounts with complex systems, stakeholder networks and higher ranges of Total Managed Contract values.
• The CSM maintains a close working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. IAE, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).
• Value Management Drives customer references; pushes for reference stories across accounts.
• Establishes success metrics agreed with the customer, tracks and addresses reference blockers for each account.
• Manages the renewal processes through qualification, needs analysis, commercial negotiation and close.
• Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
• Drives opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities.
• Customer Adoption CSM drives the usage and consumption of the customer, and need to strategize on actions to improve & increase cACV in the customer journey.
• Proactively engages customers to ensure they get maximum value from SAP solutions; facilitates customer engagement and adoption by utilizing workshops, best practices, webinars, thought leadership, etc.
• CSM is accountable for engagement with the customer, account team and other commercial stakeholders.
• CSM will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.
• CSM manages the renewal cycle for their customers in tight collaboration with relevant internal stakeholders, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer.
• Facilitates quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Automation, SAP, SQL

ประเภทงาน:

งานประจำ

• Internal Data Navigation: Act as the subject matter expert on where and how to extract data across fragmented internal systems. You will "connect the dots" between siloed data sources to create a unified view for the business.
• Data-to-Business Translation: Convert complex data outputs into "sales-ready" insights. You will ensure that data signals (IPOs, funding, internal deal history) are translated into clear strategies for AEs and SDEs.
• Process Implementation: Work alongside API/Automation specialists to implement and m ...
• Operational Enablement: Serve as the bridge between the technical automation team and Generalist DDI Analysts. You will lead the training and rollout of new data processes, ensuring technical tools are used correctly to support sales.
• Stakeholder Bridging: Act as the primary technical point of contact for customer-facing roles, helping them navigate data tools and ensuring their feedback is reflected in our technical roadmap.
• Knowledge, Skills, and Abilities.
• Expert Data Navigator: Proven ability to work within complex, large-scale organizations (like SAP) to locate and extract data from diverse and often fragmented sources.
• Business Intelligence & Ops Experience: Strong understanding of the B2B sales cycle, sales operations, and how data impacts seller behavior and pipeline velocity.
• Technical Proficiency: Expertise in SQL and Excel for data extraction and modeling.
• Experience with Python or R to interface with automated data pipelines.
• Familiarity with CRM/Sales tools (e.g., Outreach, SAP CRM) and data vendors (e.g., ZoomInfo, Lusha).
• Training & Communication: Ability to break down technical workflows into simple, actionable instructions for non-technical team members.
• Analytical Problem Solving: Ability to look at "Data Everywhere" and identify the specific signals that will drive revenue.
• Education & Qualifications.
• Education: Bachelor's or Master's degree in Business, Data Science, Computer Science, or a related field.
• Experience: 5+ years in a Data Analyst or Sales Operations role, preferably within a large enterprise environment.
• Demonstrated experience in a role that requires "connecting the dots" between technical teams and business stakeholders.
• Experience in training or enabling teams on new technical processes.
• Foundational Competencies.
• The "Bridge" Mindset: Naturally seeks to align technical capabilities with business needs.
• Resourcefulness: A "detective" approach to finding data in complex environments.
• Collaboration: High empathy for customer-facing roles and a drive to make their jobs easier.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.