เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Power BI, English, Japanese

ประเภทงาน:

งานประจำ

• Establishing and implementing project management plans aligned with the project charter.
• Leading cross-functional project teams and ensuring smooth collaboration across departments.
• Managing customer communication, project deliverables, and internal/external interfaces.
• Proactively handling project risks, scope changes, and engineering change requests.
• Supporting continuous improvement through lessons learned and project closure activities.
• Managing your own assigned objectives and contributing to business targets.
• Success Will Be Measured By.
• Project profitability and quality performance.
• On-time sample and product delivery.
• Achievement of both team and individual targets.
• Who We re Looking For.
• Bachelor s degree in Engineering or a related technical field.
• At least 3 years of experience in manufacturing or customer project management.
• Minimum 2 years as a Project Manager involved in full project lifecycles.
• Strong knowledge of Power BI, Microsoft Project, and hybrid/agile PM methodologies.
• Excellent English communication skills (spoken & written).
• Business-level proficiency in Japanese or Chinese.
• Experience working in an international environment.
• Your Key Competencies.
• Entrepreneurial Mindset - Future-focused and result-driven.
• Leadership - Confident in leading yourself and others.
• Interpersonal Skills - Collaborative and communicative.
• Professional Expertise - Technically sound with a broad knowledge base.
• Choose Your Preferred Work Location.
• Robert Bosch at Amata City, Rayong..
• Robert Bosch at FYI Center Tower 1 office, Bangkok..
• We value work-life balance and support flexible working arrangements.
• Additional Information
• Why Bosch?.
• At Bosch, we bring ideas to life. You ll join a company that values innovation, fosters growth, and offers a supportive, international environment where your contribution truly matters.
• Ready to take the lead? Apply now and drive the future forward with us!.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Sales, Good Communication Skills, Customer Relationship Management (CRM), Service-Minded, Thai, English

ประเภทงาน:

งานประจำ

• ติดต่อประสานงานกับลูกค้าทั้งภายในประเทศและต่างประเทศ.
• บริการให้ข้อมูลกับลูกค้าอย่างครบถ้วน.
• จัดทำใบเสนอราคาและเอกสารอื่นๆที่เกี่ยวข้อง.
• เพศหญิง.
• อายุระหว่าง 21-30 ปี.
• การศึกษาวุฒิปริญญาตรี ทุกคณะ สาขา.
• มีความกระตือรือร้นในการทำงาน พร้อมเรียนรู้สิ่งใหม่ๆ.
• มีทักษะการสื่อสารและการเจรจาต่อรองที่ดี.
• มีทักษะการแก้ปัญหาเฉพาะหน้าได้เป็นอย่างดี.
• มีความสามารถด้านภาษาอังกฤษ พูด อ่าน เขียน ได้เป็นอย่างดี หรือระดับพื้นฐานได้.
• หากมีประสบการณ์ด้านธุรการฝ่ายขายจะพิจารณาเป็นพิเศษ.
• ประกันสังคม.
• ประกันกลุ่ม.
• โบนัสประจำปี.
• กองทุนสำรองเลี้ยงชีพ.
• รางวัลอายุงาน.
• สหกรณ์ออมทรัพย์.
• Nursery.
• ของขวัญการมีบุตร.
• เครื่องแบบพนักงาน.
• เงินช่วยเหลือพิธีทำศพ.
• โครงการฌาปนกิจสงเคราะห์.
• รถยนต์ (เฉพาะพนักงานขาย).
• สถานที่ปฏิบัติงาน: บริษัท ทอปปังเอจ (ประเทศไทย) จำกัด (สำนักงานใหญ่).

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Handle escalated customer tickets, inquiries, and complaints from digital channels (app, chat, email, social media).
• Track SLA and customer satisfaction (CSAT) performance, ensuring timely and high-quality responses.
• Collaborate with cross-functional teams including chatbot developers, IVR and call center vendors to optimize customer touchpoints.
• Analyze recurring issues and customer feedback to identify pain points and drive service improvements.
• Support service process documentation, SOP updates, and internal QA audits.
• Coordinate with product, operations, and tech teams to ensure customer issues are resolved efficiently and root causes addressed.
• Utilize CRM and ticketing tools to manage case workflow and reporting dashboards.
• What we're looking for.
• Bachelor s degree in Business Administration, Communication, Customer Experience, or a related field.
• 2-3 years of experience in digital customer service, service operations, or customer care roles.
• Strong communication, empathy, and issue-resolution skills.
• Familiarity with CRM systems, helpdesk/ticketing tools, and service workflow platforms.
• Proactive, detail-oriented, and comfortable working in a fast-moving digital environment.
• Passionate about improving customer experience through both service and system enhancements.
• What we offer.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Access to company discounts and exclusive employee perks.
• If you're ready to embark on an exciting career in the dynamic world of Fintech, we encourage you to apply now!.

ประเภทงาน:

งานประจำ

• ตรวจสอบความเรียบร้อยของธุรกรรม ก่อนที่จะส่งไปยังหน่วยงานภายนอก ติดตามความคืบหน้าของธุรกรรมและแจ้งผลลัพธ์ให้ลูกค้าทราบ เมื่อธุรกรรมเหล่านั้นดำเนินการเสร็จเรียบร้อย.
• ประสานงานกับหน่วยงานที่เกี่ยวข้อง เพื่อร่วมแก้ไขปัญหาประเด็นต่างๆให้กับลูกค้า ให้เป็นไปตาม SLA ที่กำหนดไว้กับลูกค้าและติดตามผลการแก้ปัญหาอย่างต่อเนื่อง.
• ร่วมประสานงานไปยังหน่วยงานต่างๆ เพื่อจัดการข้อร้องเรียนที่เกิดขึ้นอย่างมีประสิทธิภาพ พร้อมทั้งติดตามผลการแก้ปัญหาอย่างเป็นขั้นตอน.
• ร่วมประสานงานและหาแนวทางในการแก้ไขปัญหาจัดการข้อร้องเรียนให้กับลูกค้า.
• ร่วมดูแลและทบทวนการจัดการข้อร้องเรียน พร้อมประสานงานกับหน่วยงานที่เกี่ยวข้องในการกำหนดมาตราการป้องกันไม่ให้เกิดเรื่องร้องเรียนใหม่หรือเกิดซ้ำในลักษณะเดิม.
• ดำเนินการปรับปรุงคืนเงินข้าบัญชีลูกค้า เช่น คืนค่าธรรมเนียมบัตรรายปี (กรณีลูกค้ายกเลิกบัตร), คืนเงินเข้าบัญชีลูกค้าเป็นการเร่งด่วน (กรณีลูกค้าร้องเรียนการโอนเงินไปต่างธนาคาร บัญชีปลายทางไม่ได้รับเงิน) เป็นต้น.
• ปฏิบัติงานตามที่ได้รับมอบหมาย และหน้าที่อื่นใดตามที่ได้รับมอบหมายจากธนาคาร ผู้บริหารหน่วยงาน ผู้บังคับบัญชา หรือผู้ที่ได้รับมอบหมายจากผู้บริหาร ทีม Retail Customer Engagement.

ทักษะ:

Enthusiastic, English

ประเภทงาน:

งานประจำ

• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• What you'll be doing.
• Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
• Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
• Collaborate with other departments to ensure a seamless and positive customer experience.
• Maintain detailed records of customer interactions and follow up as necessary.
• Contribute to the continuous improvement of customer service processes and procedures.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• What we're looking for.
• Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• Proficiency in English and Thai, both written and spoken.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity..

ประเภทงาน:

งานประจำ

• Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.
• Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being..
• Customer Service Associate.
• The Customer Service role involves handling customer interactions via phone, email, or chat. Responsibilities include addressing customer issues, providing information, and supporting queries on products or services..
• Role Details.
• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs..
• Basic Qualifications/Skills Needed.
• Minimum 2 years of customer service experience.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication in English.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• About Accenture.
• We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We re proud to be consistently recognized as one of the World s Best Workplaces .Join Accenture to work at the heart of change.
• Visit us at www.accenture.com.
• Equal Employment Opportunity Statement.
• All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law..
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process..
• Accenture is committed to providing veteran employment opportunities to our service men and women.

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Interface directly with clients to understand their data needs and business objectives.
• Develop and oversee the execution of data strategies including data management, migration, deduplication, and customer unique identification.
• Lead and manage teams responsible for implementing large-volume data migrations and integrations.
• Ensure robust data pipeline and architecture design to support customer data master and customer 360 views.
• Drive proposal development and contribute to business development activities across the Southeast Asian market.
• Collaborate with stakeholders to ensure clear communication and alignment on project goals and deliverables.
• Offer consultative insights to enhance business processes and data-driven decision-making capabilities.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• Requirements:Bachelor s degree in Computer Science/Engineering or a related field.
• Proven experience in data engineering, including hands-on experience with data pipelines, data management, and data migration.
• Experience in leadership roles such as Data Lead or Technical Lead, with a strong track record of interfacing with clients and managing large teams.
• Strong consulting skills, including stakeholder management, team management, and effective communication.
• Ability to conceptualize and articulate data solutions that meet client needs and align with business objectives.
• Experience in marketing technology or commerce-related data projects is highly desirable.
• Proficiency in designing and delivering presentations and proposals to support business development.
• Familiarity with the Southeast Asian market and its unique business challenges and opportunities.
• Expertise in leading key data projects such as customer data integration, deduplication, and unique customer identification.
• Strong analytical and problem-solving capabilities with a consultative approach to addressing client issues.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. #LI-AZRequisition ID: 108768In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 2 years of voice customer service experience.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
• Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
• Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Fast Learner, Good Communication Skills, Problem Solving, Thai, English

ประเภทงาน:

งานประจำ

• Manage inquiries and guest queries on the Airbnb platform.
• Coordinate and ensure smooth guest check-ins.
• Supervise housekeeping and technical teams, including damage and problem reporting.
• Develop and maintain positive relationships with juristic offices and partners.
• Set up and prepare new homes for rental.
• Fluency in both Thai and English is essential.
• Bachelor s degree in Hotel Management, Tourism, Applied Foreign Languages, or related fields preferred (but not mandatory).
• 1-3 years of experience in OTA platforms, real estate, hospitality, or service industries.
• Proactive and able to work independently with minimal supervision.
• Comfortable with mobile communication and chatting platforms.
• Strong problem-solving skills and results-oriented mindset.
• Comfortable working with foreigners and diverse teams.
• Why to apply?.
• Join a dynamic and fun team in a growing industry with strong career growth potential. Enjoy a hybrid work setup with flexibility, transportation support, and a competitive benefits package, including 23 holidays/year, social security, annual salary increases, bonuses, and seniority incentives. Be part of a supportive and innovative company culture!.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Research, Market Research, Excel, English

ประเภทงาน:

งานประจำ

• Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Service resources and tools, data standards and analyses, audit and calculation methodologies, and other information services.
• Deliver analyses, charts and reports that are clear, concise and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality.
• Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities.
• Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares.
• Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends.
• Support senior management on developing Thought Leadership case studies.
• Successful candidates can look forward to a comprehensive training program.
• ABOUT YOU.
• Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you re always looking for what s next.
• University degree in Business, Economics or related field; Marketing specialization is a plus.
• Passionate in market intelligence, research analysis or FMCG industry is an advantage.
• 2- 3 years of working experience in Market Research / FMCG industry.
• Excellent written and verbal communication; English proficiency is a must.
• Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts).
• Aptitude for numbers and meticulous.
• Resourceful problem-solving and collaborative team player.
• Experience in solution and process automation by leveraging technology.
• Customer-oriented with good people skills; you will interact with a diverse group of clients.
• Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

ทักษะ:

Legal, Compliance

ประเภทงาน:

งานประจำ

• Estimate and manage campaign budgets.
• Coordinate with local, domain, and legal teams for alignment and compliance.
• Manage artwork asset preparation and approvals.
• Monitor campaign performance metrics.
• Deliver post-mortem reports with insights and learnings.
• Local Seller collaboration.
• Prepare risk scenarios for chatbot QA and safety checks.
• Collect and curate Thai user queries for training and validation.
• Review chatbot intentions and short title content; manage BPO task flow and quality.
• Conduct UAT (User Acceptance Testing) for new chatbot features.
• Translate chatbot content to Thai and perform QC.
• Provide ongoing feedback and suggestions to improve system accuracy and UX.
• Basic content Optimization.
• Optimize AI prompts to generate effective product content.
• Translate and localize content into Thai with brand tone alignment.
• Coordinate with multiple teams for timely content readiness.
• Solid understanding and sensitivity toward AI applications and development; ability to effectively apply insights through iterative experimentation to various AI business functions and scenarios to achieve business objectives.
• Professional working proficiency in English (proficiency in Southeast Asian languages is a strong plus). Excellent communication skills, team spirit, and ability to integrate cross-functional resources to achieve business goals.
• Bachelor s degree or above; 3+ years of operations experience. Prior experience in overseas e-commerce or platform user operations is preferred.
• Strong analytical skills, SQL would be a plus.

ประเภทงาน:

งานประจำ

• ควบคุมดูแลการ Implement Marketing Campaign วิเคราะห์ข้อมูลสภาพการแข่งขันในตลาด และนำผลวิเคราะห์ไปใช้ร่วมวางแผนกลยุทธ์ทางการตลาดและ CRM รวมทั้งบริหารงานที่เกี่ยวข้องกับลูกค้าสัมพันธ์ ประสานงานกับหน่วยงานที่เกี่ยวข้องและพันธมิตรทางธุรกิจในการวางระบบ CRM ตลอดจนดูแลช่องทางการสื่อสารทางการตลาด Mobile Application ให้ได้มาตรฐาน SLA.
• วิเคราะห์และกำหนดกลยุทธ์ด้านการให้บริการลูกค้าในภาพรวมของกลุ่มบริษัท ตลอดจนแนวทางการดำเนินงานให้เป็นไปในแนวทางเดียวกัน.
• นำข้อมูลเพื่อใช้ในการจัดทำและนำเสนอแผนกิจกรรม CRM.
• ดำเนินงานประสานงาน และดูแลโครงการที่เกี่ยวกับลูกค้าสัมพันธ์ให้สำเร็จตามแผนและระยะเวลาที่กำหนดไว้ได้อย่างมีประสิทธิภาพ.
• ประสานงานด้านการตลาดกับหน่วยงานที่เกี่ยวข้อง.
• ประสานงานกับพันธมิตรทางธุรกิจในการวางระบบ CRM.
• กำกับดูแลภาพรวมการทำงานภายในทีมในสำเร็จตามเป้าหมาย.

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Align omni-channel strategy and vision with AIS s business priorities.
• Identify key opportunities and pain points to drive strategic customer experience initiatives.
• Ensure sustainable development and operations of systems and processes supporting all initiatives.
• Manage program resources and secure necessary support for effective execution.
• Foster collaboration and ensure smooth communication between leadership and working teams.
• Continuously monitor, evaluate, and enhance performance across channels.
• Bachelor or Master degree in business administration, Marketing, Customer Experience, Digital Transformation, or a related field.
• 5+ years of experience in customer experience design, digital transformation, or omni-channel service strategy, preferably in Telecom, Tech, Banking or service industries.
• Strong understanding of customer journey mapping, CX & UX/UI principles, and service design.
• Experience working with cross-functional teams including marketing, digital, IT, and customer service.
• Excellent analytical skills with the ability to use data to derive insights and drive decisions.
• Proficient in project management and agile methodologies.
• Strong communication and stakeholder management skills, with the ability to influence across all levels.
• Passion for innovation, problem-solving, and enhancing the customer experience across all channels.

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Developing process enhancement strategies.
• Conducts Process blueprinting to review existing processes and identify areas for improvement.
• Analyze performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements.
• Develop and implement process changes to guide the Customer Care Specialist to deliver superior customer experience and to improve operational efficiency.
• Develop process workflow and design for new products, systems and services.
• Oversee implementation of new business processes.
• Monitor and measure the impact of new Process and Improved Process rolled out to ensure achievement of desired outcome.
• Maintain and update all the process related reports and documentation for reference purposes.
• Develop in-depth knowledge of Lazada s products, services and systems used by customers (buyers and sellers) and Customer Care team.
• Assist in promoting the implementation of best practices.
• Recommend innovative business and technical solutions to improve operational effectiveness.
• Process benchmarking and establishing norms and standard of processes - Process Standardization and alignment for six (6) ventures..
• Tertiary education level.
• At least 3 years working experience in Process Improvement/ Process Optimization.
• Service Delivery or Customer Service experience (preferably).
• Excellent English communication.
• Chinese communication (Read and Write) is preferable.
• Any source of project management certification.

ประเภทงาน:

งานประจำ

• Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints.
• Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall.
• Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels.
• Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Provide customer service when complaints arise and help find the best solutions to make customer satisfied.
• Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary.
• Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer.
• Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning.
• Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues.
• Be part of training sessions for outsource, existing touchpoint employees, or specific departments.
• Analyzing customer feedback on touchpoint, as well as preparing reports.
• Supportive of other working and tasks as assigned.
• At least 3 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of customer engagement platforms and channels.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
• Strong operational skills in day-to-day execution, familiarity for retail business quick serve environment; highly customer focused.
• Service-mind and excellent customer relationship management.
• Able to deal with challenging customers who have difficult requests.
• Ability to multitask and work in a very fast paced environment.
• Ability to initiative new services align by customer trend.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ทักษะ:

Research

ประเภทงาน:

งานประจำ

• Design end-to-end process to capture Voice of Customers (VoC) from various touchpoints until close-loop feedback process and work with vendor and Group Office to implement VoC platform on new touchpoints.
• Manage and enhance VoC platform to automatically collect customer instant feedback, alert for close-loop, and provide real time dashboard.
• Track and monitor customer satisfaction metrics ex. NPS, CSAT, and customer sentiment via multiple and diverse touchpoints.
• Analyze customer feedbacks and provide insights to organizations from their customers so they make more informed decisions.
• Analyze market trends and company s competitor to identify opportunities and threats.
• Work with data analytic team to factor customer insights into propensity model e.g. potential to buy, potential to lapse, etc. and quantify the monetary impact.
• Consolidate and align customer operations into one unified direction from cross-functional teams for customer satisfaction and a seamless experience.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Perform general onboarding process for high-risk customer accounts based on company policies, procedures, and regulations, especially AML requirements and standard.
• Evaluate existing high-risk customer accounts according to established company policies, procedures, and regulations.
• Analyze and verify the high-risk customer accounts against criteria such as user credit scores and risk levels.
• Investigate high-risk customer accounts and report to management where necessary, and obtain all necessary documentation to complete the customer profile.
• Summarize a list of high-risk customer accounts and prepare explanations for the Senior KYC Risk Analysis to present at C-level meetings.
• Perform daily operational tasks by complying with the company policy.
• Perform any additional tasks concerning KYC risk analysis.
• Bachelor s degree in any field.
• Minimum 1 year of experience in KYC, credit analysis, fraud management, or any related role.
• Good verbal and written communication skills in both Thai and English.
• Excellent communication and explanation skills.
• Good analytical and problem-solving skills with a keen attention to detail.
• Flexible working hours with 5 working days a week (Willing to work on rotating days off including weekends and public holidays).
• Comfortable working in a fast-paced and ambiguous environment..
• Experienced in cryptocurrency, banking, online payments, exchanges, or trading.
• Experienced in the Operations or Customer Support.
• General understanding of KYC/AMLO requirements.
• Work experience in a high-growth startup or tech company.
• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement..
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Sales, Business Development, Google Ads, English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
• Ability to communicate in Thai and English fluently in order to interact in this customer-facing sales role.
• Experience analyzing data, identify trends, and develop creative solutions to meet customer needs.
• Understand business models, KPIs, and strategic initiatives to effectively align Google Ads solutions with customer objectives.
• Ability to effectively communicate with customers, internal stakeholders, and leadership, building trust and rapport.
• Ability to work effectively with cross-functional teams to deliver exceptional results.
• Ability to navigate Google Ads and leverage internal tools to analyze data, manage campaigns, and optimize performance.
• Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
• Our Large Customer Sales teams partner closely with many of the world s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
• Optimize business growth potential and enhance growth across strategic clients.
• Understand key clients business goals and current search, display and video strategies.
• Respond to media briefs and identify and present opportunities.
• Act as a liaison with clients and agencies regarding new product launches and advertising opportunities.
• Provide campaign updates and ensure that our advertisers are satisfied. Manage ongoing customer training in all related tools.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• Develop and manage policies and Company rules and regulations to be efficient and up to date..
• Ensure consistent ER processes and documentations are well maintained..
• Investigate and cease actions affecting labour relations. In accordance with the policies and Company protocol..
• Attend the hearing to give evidence and follow up on the prosecution. Related to labour problems..
• Responsible for ER & General affair administrative support to the HR Department..
• Prepare written documents for employee relations..
• Preparation of documents and communication..
• Prepare report on the type and frequency of actions taken concerning grievances and related labour matters as assignments such as exit interviews, disciplinary records, etc..
• Bachelor's degree in Law, Political Science, HRM/HRD or a related area or an equivalent..
• Minimum 2 years experience in labour relations in the retail business..
• Strong communication and interpersonal skills..
• Able to work independently and as well as a team..
• Work Location: The Mall Ramkhamkaeng.