WorkScore™ คืออะไร?
WorkScore™ คืออะไรเหรอ? แถบสีน้ำเงินด้านข้างตำแหน่งงานแต่ละตำแหน่งจะแสดงค่าความเหมาะสมของโพรไฟล์คุณกับตำแหน่งงาน คุณจำเป็นต้องใส่รายละเอียดในโพรไฟล์อย่างน้อย 80% ขึ้นไป จึงจะสามารถดูค่าความเหมาะสมของ WorkScore ได้ ใครอยากรู้ กรอกโปรไฟล์เลย
ทักษะ:
Social media, Enthusiastic, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Interact with customers and provide customer care via Social Media, Live Chat, Email and Phone Call.
- Deliver an exceptional service throughout all contact channels to customers.
- Be able to handle all requirements to meet the customer expectation.
- Have a sense of positive judgment and be able to take ownership.
- Going above and beyond to make each customer happy.
- Who are we looking for?.
- At least 1-year working experience in a customer service related function.
- Be able to work in shift time, weekends and public holidays.
- (Available for evening shift will be preferred - evening shift allowance will be provided).
- Having a strong service mind, positive thinking and can do attitude.
- Enthusiastic and adaptable.
- Strong communication and interpersonal skills.
- Good command of speaking and writing in English,Thai.
- Being able to work immediately is preferred.
- What are the benefits?.
- Flexible working arrangement along with the 1 day work from home policy.
- Employee discount & exclusive sales event.
- Flexible dress code. We encourage our employees to be themselves and be as creative, cool and fun as they want!.
- Lots of fun and engaging activities.
- Internal job rotation.
- Multi-cultural environment with over 30 nationalities from across the globe.
- Regional role with full ownership as a headquarter.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Customer Relationship Management (CRM), English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Handle inquiries & complaints from online channels.
- 2-3 year experience in Call Center/Customer Services.
- Good command of English.
- Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
- Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
- Coordinate with various functions e.g. Registration, Collections, Sales etc. to follow up customer case and response to customer promptly.
- Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
- Bachelor s degree or higher in Business Administration or related fields.
- Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
- Having background in Hire Purchase, Finance or Banking industry would be a plus.
- Good command of English.
- Good communication and problem-solving skills.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Coordinate, Service-Minded, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿18,000 - ฿25,000
- Receive SOP form Sale department.
- Receive booking / Contact customer: contact customer to request related document, cargo details and all supporting document for customs purpose, to confirm pick up or delivery date and request PIC at customer place to contact.
- Oversea Co-operate: to co-operate with oversea team to contact oversea customer to check all related customs clearance document such as form D, import permit including to confirm schedule.
- Truck booking:
- Export shipment: send booking to TH OPS team with shipment details / send booking to oversea team.
- Import shipment: send booking to TH OPS team with shipment details.
- To create job in excel file in order to share the shipment details to all parties.
- Customs clearance part:
- To send related document such as CIPL, form D, another document if any to forwarding team to prepare draft customs form.
- To send those draft customs form to customer for checking and confirm all details.
- To prepare import duty to and VAT for import shipment, in case we do advance payment for customer after done clearance must follow up return money back form customer.
- To update delivery details such as truck details, driver name and estimated time to arrive customer place to customer.
- Close Job/Billing (daily):
- To send completed job with billing details to account department to prepare invoice to customer.
- Follow up POD from OPS team to attached with billing.
- Refund form D: In case of preserve form D, after the form D get approval have to prepare refund applicable to customs department to draw back import duty.
- Payment Request: To prepare payment Request to account department to make payment to overseas / local supplier.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Good Communication Skills, Leadership Skill, Analytical Thinking, Service-Minded, Business Development, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿84,000 - ฿128,000, สามารถต่อรองได้
- Partner with Sales and Relationship Management teams to understand client needs within the consulting and investment landscape.
- Facilitate expert interviews tailored to client objectives in market entry, product launches, M&A, etc.
- Delivering Expert Matching Solutions.
- Drive seamless expert matching for consulting and investment firm clients, ensuring Arches delivers exceptional service at every stage.
- Handle all client request aspects, from project scope adjustments and expert scheduling to follow-ups and new project intake.
- Stay informed and adhere to any bespoke compliance protocols our clients require, fostering a trusted and secure environment for all.
- Proactively collaborate with colleagues across time zones to ensure smooth handoffs for critical client requests.
- Team Management.
- Embrace a role where leadership meets action, driving projects to new heights and shaping a culture of success.
- Lead & Motivate - Spearhead project teams with infectious motivation, guiding them to exceed their goals.
- Connect & Grow - Engage in daily catch-ups and monthly deep dives with team members, fostering growth and cohesion.
- Guide & Improve - Provide timely, constructive feedback, nurturing team development and excellence.
- WHAT MAKES YOU A GOOD FIT.
- Education - Bachelor's or Master's degree in Business, Economics, or a related field, demonstrating a solid foundation in business principles.
- Language Proficiency - Exceptional command of Thai, coupled with a high level of English proficiency.
- Advanced Professional Communication - Skilled at condensing complex information into clear emails while maintaining impeccable customer service, even under pressure. This ensures seamless project transitions through effective communication across all levels (consultants, experts, clients, and internal teams).
- Professional Expertise - Experience managing client relationships within consulting firms or expert network industry.
- Result Orientation - KPI-driven and data-driven approach fueled by a hunger for growth and a relentless sense of urgency.
- Growth Mindset - Highly adaptable and a continuous learner with a curious and open mind.
- Attention to detail - Strong ability to manage complex communication threads and schedules between clients and experts.
- Working at the Vietnam Office for Initial Training (2-3 Months) - This experience will equip you with the knowledge and skills to excel in your role and the time to bond with your team. We offer a relocation package to support your move.
- WHAT WE OFFER.
- At Arches, we believe in clear communication about your benefits, actively improving with your feedback, and providing accessible HR support.
- Here Are Some Of What To Expect:
- Salary & Allowances.
- Compensation & BenefitsCompetitive salary with performance reviews every 6 months, with the opportunity for salary increases annually based on your performance.
- Quarterly performance bonuses.
- 13th month salary.
- Paid Leave - 14 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
- Insurance - Private medical insurance (including dental).
- Relocation Support - Provision of flight to Vietnam, VISA & work permits, and accommodation.
- Self-learning budget - Up to $1500 per year.
- Career Growth.
- Rapid career advancement - Solve challenging problems for exciting startups and gain the skills and experience to propel you onto the global stage. Our rapid growth opens doors for swift promotions, putting you on a path to leadership.
- Build a high-caliber network - This role offers unparalleled exposure to industry leaders and decision-makers at top consulting and investment firms. You'll collaborate with and learn from the best, fostering valuable connections to propel your career forward.
- Engagement.
- We foster a thriving work environment with engaging team activities (quarterly dinners, company trips, social gatherings), snacks & drinks in the office, and support employee well-being through sports clubs (badminton, golf, football, etc.).
- Flexible work arrangements.
- At Arches, your dedication, talent, and drive matter most. We're a dynamic, global team at the intersection of management consulting and expert matching. We empower you to grow alongside us in a meritocratic environment no waiting for promotions, just opportunities to take the wheel..
- Arches bridges the gap between Asian experts and global clients by connecting leading firms - strategy consultancies, private equity, and hedge funds - with industry specialists for tasks like due diligence and market research. We leverage this network to deliver critical insights for due diligence, market research, and other strategic needs. Our diverse team is based in Tokyo, Shanghai, and Ho Chi Minh City.
- Despite a tough fundraising year in 2023, Arches secured $6 million in funding, backed by VCs, corporate giants (SMBC), and angel investors like Bain Cap Japan's MD..
- INDUSTRY OVERVIEW.
- Expert Network Services (ENS) is an industry that offers Clients access to insights from various fields through a network of Experts. Its market was valued at USD 2.28 billion in 2023 and is expected to grow to USD 6.12 billion by 2028.
- Arches, a leading Asian knowledge-sharing service, boasts 250+ partners, 80,000+ experts, and 10,000+ interviews. We're doubling our team in 2024 for a global reach!..
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