เงื่อนไขการค้นหา

ประสบการณ์:

15 ปีขึ้นไป

ทักษะ:

Project Management, Leadership Skill, Customer Relationship Management (CRM), Thai, English

ประเภทงาน:

งานประจำ

• At Salesforce, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.
• We are seeking innovative and passionate Project Manager who share our vision of bringing the power of cloud computing to enterprises. Project Managers are experienced professionals on our project teams responsible for overseeing the production of deliverables. They work closely with various technical and non-technical team members; managing and running more complex, enterprise and strategic technical projects. Our Project Managers are subject matter experts who actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.
• Build a high-performing team that embodies the Salesforce values focused on making every customer successful.
• Provide executive project oversight and client communication.
• Hire world class talent and manage performance to ensure career growth opportunities.
• The success metrics in this role will include project margin, CSAT and utilization.
• Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
• Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.
• Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
• Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
• Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.
• Manage day-to-day execution of project implementations.Assist with the planning, tracking, documentation and status updates for the project.
• Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.
• During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.
• Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
• Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
• Facilitate and own the creation of salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.
• Provide hands on configuration / customization of the salesforce product.
• Adopt a standardized development lifecycle methodology for all projects.
• Identify opportunities to leverage all Salesforce technologies.
• Facilitate review sessions with the client and your team.
• Participate in end to end implementation planning including project management, issue management, communication and change management.
• As necessary, write and review QA and UAT test scripts.
• Manage UAT with end users including coordination and user acceptance signoff.
• Prepare user documentation and training documentation as necessary.
• Leverage business knowledge and expertise to drive business process improvements.
• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.
• Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.
• PREFERRED QUALIFICATIONS & SKILLS:
• PgMP or MSP Certification.
• PMP Certification.
• 15+ years experience in Project Management Role.
• 15+ years experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
• Implementing enterprise-scale software solutions. CRM andSalesforce.comimplementation experience preferred or Commerce (digital, and physical store), point of sale and omni implementation experience preferred.
• Experience with defining and managing customer specific Development Operations, Managed Services projects.
• Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.
• Demonstrated negotiation, conflict management and leadership skills.
• Demonstrated project management skills with teams of up to 10+ people.
• Demonstrated history of delivering high quality results on schedule and within budget.
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
• Ability to weigh business and technical requirements to produce project plans and estimates.
• Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.
• Manage and communicate with remote developers during non-traditional business hours.
• Ability to work effectively in a fast paced, high energy, team-oriented environment.
• Ability to multi-task and perform effectively under pressure.
• Must be able to travel.
• Experience with business process expertise around Marketing, Sales, Customer Service, or Vertical (i.e. Financial, Life Sciences, or Semiconductor) or Commerce (eCommerce and physical store).
• Salesforce.comCertifications(Admin, Consultant, Developer) preferred but not necessary.
• Should have strong consulting background, ideally from the big 4.
• As this role would cover Thailand, fluency in Thai language preferred.
• LEADERSHIP QUALITIES:
• COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
• EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite.
• CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions.
• CONSULTATIVE: Able to lead high powered workshops and effectively tailor messaging based on the audience and subject matter.
• WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action.
• LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts.
• PASSION: Passionate about Customer Success and is a great listener.
• URGENCY: Ability to move fast and drive business value and results.
• OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart.
• TRUST: Ability to earn the trust of the customer and lives the company s core values.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

฿50,000 - ฿150,000, สามารถต่อรองได้

• Cleverse คือVenture Builderหรือ บริษัทที่สร้างบริษัทอีกที โดยเราได้สร้างธุรกิจมาแล้วในหลากหลาย industry ตั้งแต่ media, advertisement, logistics, insurance และ data analytics .
• ทีมหลักของเรา คือ ทีมพัฒนา product ซึ่งประกอบไปด้วย Software Engineer, Designer และ Business Developer .
• เราเลือกสร้างธุรกิจใน industry ที่มีมูลค่าสูง และธุรกิจที่เรามองเห็นช่องทางที่ innovation จะสามารถสร้างความได้เปรียบ โดยเราจะเลือกค้นหาทีมงานด้าน marketing, operation และ sale ที่ชำนาญในธุรกิจนั้น ๆ เข้ามาร่วมสร้างบริษัทกับเรา .
• เป้าหมายของเรา คือ การนำ innovation มาสร้างให้เกิด impact ให้ได้มากที่สุด เพราะเราเชื่อว่า คุณค่าของเราอยู่ที่ impact ที่เราสร้าง และ innovation คือสิ่งที่สามารถสร้างการเปลี่ยนแปลงได้อย่างมีประสิทธิภาพที่สุด .
• Cleverse เน้นการพัฒนาคนที่ทำงานร่วมกับเราอย่างจริงจัง ตั้งเป้าหมายในการเติบโตและชี้ปัญหาที่คุณควรแก้ไข เราจึงตรงไปตรงมากับปัญหาที่เกิดกับทั้งบริษัทและคุณ.
• เราชอบคนที่เรียนรู้ตลอดเวลา และกระหายที่จะเก่งขึ้นอย่างต่อเนื่อง.
• No drama. No politics. พูดกันตรงไปตรงมา comment/feedback กันไม่อ้อมค้อม..
• Project Manager ในมุมมองของ Cleverse คือ engineer ที่มีรับผิดชอบด้าน People และ Process.
• People.
• Growth - การเติบโตและพัฒนาของคน คือ Core Value ของ Cleverse - เราจึงคาดหวังให้ Tech Lead ของเรา มี vision ในการพัฒนาคนให้เก่งขึ้นกว่าเดิม และมีคุณสมบัติของการเป็นโค้ช ที่ช่วยให้คนเก่งขึ้นได้.
• Empathy & Care - ความเข้าใจ เห็นอกเห็นใจ ใส่ใจในบุคคลในทีม คือสิ่งจำเป็นสำหรับการเป็นผู้นำที่ดี.
• Trustworthy - ความเชื่อใจต่อทีม คือ จบงานได้ โดยไม่จำกัดพื้นที่การเล่นของทีมงานจนเกินไป รวมถึงเข้าใจskillของทีมงาน และสร้างสิ่งแวดล้อมแต่ละคน แสดงความสามารถได้สูงสุด.
• Leadership - ภาวะผู้นำอาจไม่ใช่สิ่งที่สามารถอธิบายได้ในไม่กี่ประโยค - ถ้าจะให้อธิบายแบบสั้น ๆ ในแบบของ Cleverse ก็คงเป็น - ผู้นำ คือ ผู้ที่ปฎิบัติเป็นแบบอย่างในสิ่งที่อยากให้คนอื่นทำตาม.
• Process.
• ทำอย่างไรให้ทีมขนาด 10 คน ทำงานได้มากกว่า 10 เท่าของคน ๆ เดียว.
• สิ่งที่เรามองหาจาก Tech Lead คือ ความเข้าใจในความท้าทายนี้ และความสามารถในการจัดการให้การทำงานเป็นทีมมีประสิทธิภาพ..
• เคย manage ทีมงานตั้งแต่ 3 คนขึ้นไป เป็นอย่างน้อย 1 ปี และสามารถจบงานได้.
• ความเข้าใจพื้นฐานด้าน Architect และ Complex Systems.
• มองออกว่าจะจบงานนี้อย่างไร เช่น ตอนจบงานจะหน้าตาเป็นอย่างไร มีจุดน่ากังวลอะไรบ้าง.
• การตัดสินใจอย่างเฉียบขาด เช่น ควรทำเท่าไรถึงพอ จะ trade-off อย่างเป็นระบบ.
• รู้ว่าจะเพิ่ม Productivity ของทีมได้อย่างไร เช่น มองออกว่าเรื่องอะไรคือ Leverage สำคัญของ Productivity.
• ความเข้าใจจุดอ่อนและจุดแข็งของแต่ทีมงานละคน และแต่ละสภาพแวดล้อมได้..
• ทำงานร่วมกับ Product Manager ตั้งแต่ตอนออกแบบ และเลือก Technology ที่เหมาะสม.
• เปลี่ยน Idea เป็น Conceptual Technical Design เช่น Architect, System Flow และขอบเขตการทำงานของแต่ละ Service.
• วางแผน feature roadmap และจัดลำดับความสำคัญ จากทรัพยากรที่มีอยู่.
• เปลี่ยน Complex Systems ให้เป็นส่วนย่อยๆ ที่พัฒนาได้ง่ายๆ และออกแบบวิธีนำส่วนต่างๆ มาเชื่อมต่อกัน.
• กระจายส่วนย่อยๆให้ทีม คอยติดตามความคืบหน้า ลดอุปสรรคในการทำงานของทีม จนจบงานได้.
• Feedback ทีมงาน โดยช่วยค้นหาสิ่งที่แต่ละคนอยากพัฒนา และทำให้ทีมเก่งขึ้นกว่าเดิม..
• เทคโนโลยีที่เราใช้.
• Frontend ด้วย NextJS, React, VueJS, React-Native, Flutter.
• Backend ด้วย Golang, TypeScript, Nodejs, GraphQL, Prisma.
• Infrastructure บน GCP, AWS, Kubernetes.
• Database ที่หลากหลาย ตามความเหมาะสมของแต่ละงาน เช่น PostgreSQL, Mongo, BigQuery, DynamoDB, ElasticSearch.
• ออฟฟิศของเราอยู่ที่ MRT สุทธิสาร.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Leadership Skill, Creative Presentation, Production Engineering, Thai, English, Cantonese

ประเภทงาน:

งานประจำ

• Summary.
• Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, we don t just create products we create the kind of wonder that s revolutionized entire industries. It s the diversity of our people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! This role will focus on both specific commodity and also finish good products. It is acting a key collaborate with various operations functional team.
• Key Qualifications.
• Experience with high volume, consumer electronic manufacturing technologies (preferred) in the areas of design, process, commodity cost, factory cost, supply and quality management.
• Track record achieving significant results on sophisticated projects in a often ambiguous and always fast changing environment.
• Proven leadership in driving solutions to challenges.
• Incredible drive, motivation, and energy to completing any challenge given.
• Exceptional written and verbal communication skills and executive presentations.
• Exceptional ability to establish relationships, build cross-functional teams and exert effective influence in a matrix organization.
• Ability to think strategically, while driving tactical program execution.
• Attention to detail without becoming lost in the details.
• Sensitivity on data mining and strong ability for data analysis with logical methods under complicated circumstances even with some data missed.
• Operate in an ambiguous environment, taking charge in the absence of leadership.
• Act as resident specialist in assigned commodity. Collaborate with WW Procurement to conduct capacity planning, prepare vital and timely action for potential supply issues and provide accurate supply projection.
• Lead the operational side of development builds during new product introductions for any assigned products.
• Lead Apple team's new product introduction efforts during ramp within the Operations sphere. Specific goals include team leadership in driving issue resolution, supply chain design, schedule, cost, quality, availability and order cycle time goals.
• Continue leading operation for the product after introduction in sustaining timeframe till end of life for the whole life cycle covering demand fulfillment, supply chain management, engineering/quality issue fix, cost.
• Host regular meetings for both OEM and Apple teams to review capacity, material, order fulfillment, yield, quality, etc to timely track manufacturer in a good trend. - Plan capacity for short term and long term based on well judged assumptions aligned with OEM after considering director labor, equipments, OEM capabilities, and make sure commitment can be hit. Capacity plan is requested down to daily, weekly, monthly, quarterly for different kinds of analysis purposes and breakdown by product configurations for planning demand allocation.
• Establish direct labor management process with OEM to closely monitor direct labor attrition, absence, hiring, labor on-hand to ensure smooth manufacturing, especially in peak labor demanding season. Can quickly re-act for any labor issue and assess the impact for the supply chain, production, engineering, quality, etc. and fix the issue in the timely manner.
• Flexible to lead OEM capacity to accommodate for demand diversity, material shortage by optimizing equipment, director labor as well as in-direct labor to minimize idling charge. - Lead Apple cross functions to bring up OEM to continue improving/lesson learned to well prepared for the new challenges upcoming.
• Handle Finished Good excess between OEM and Apple planning team to balance OEM s high inventory pressure and Apple s lean supply chain management. Aim for aging Finished Goods disposition within Apple team and arrange rework activities accordingly.
• Organize OEM manufacturing partners to develop, ramp, and introduce products. Develop rapport with partners and detailed knowledge of "how the factory works," its capabilities and limitations.
• Lead matrix team members from across all functions in Asia within Operations to develop new product plans. Typical functions include WW Planning, Global Supply Managers, Technical Program Manager, Quality, Supplier Quality Engineer, Test Engineer, Design For Manufacturing.
• Represent operations with the product design teams. Use production expertise to influence for DFX, supply chain, testability, product features. - Identify, marshall and organize resources (Apple Staff, OEM Staff, Contractors, etc) to meet required goals.
• Communicate project status updates to various project partners, including team members and executives within Apple and OEMs. Synthesize a multitude of issues into a clear, concise and focused message. Present with confidence and brevity.
• Always push innovation and outstanding in Apple products and program management practices.
• Support coverage in other products in the region. Travel to another location on other products on an as-needed basis to drive issue resolution and/or support build/ramp activities.
• Education & Experience.
• An MBA or MS. A combination of both formal education and experience in Engineering and business is a plus. Equivalent experience is acceptable.
• LANGUAGE PROFICIENCY.
• Fluent in Thai and English a must, Chinese would be advantageous.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Good Communication Skills, Social media, Management, Vietnamese, English

ประเภทงาน:

งานประจำ

• The APAC Media Partnerships team is seeking an experienced executive to take our partnerships with public figures and creators to the next level. The role will be an internal advocate for these partners working directly with Product, Engineering, Sales, Marketing, Operations and Communications to drive the people publisher strategy. The Media Partnerships team is the face of Facebook to our external relationships and gets to work with some of the biggest media companies, TV networks, broadcaster, celebrities, talent agencies in the markets. This position will be based in Bangkok, Thailand and report to Head of Entertainment Partnerships, Mainland Southeast Asia.
• Strategic Partner Manager, Public Figures & Creators - Vietnam Responsibilities.
• Develop and drive strategies to scale product adoption and product features for public figures and video creators.
• Identify outreach opportunities for public figures, talents and representatives.
• Be the face of Facebook in the market and manage single thread relationship with Public Figures and Creators.
• Be an internal advocate with cross-functional teams including Product, Engineering, Sales, Marketing, Operations and Communications.
• Work with relevant internal teams to ensure that Facebook is taking partner input into account in relevant product and policy decisions.
• Track and manage our partnerships flow and analyze its impact on the Facebook platform.
• Collaborate with partner managers across regions to drive and play a pivotal role in end to end execution of programs for public figures and creators..
• Maintain direct and active relationships with partner managers, including proactively resolving technical and policy issues and serving as an internal advocate.
• Track, analyze and communicate key quantitative metrics and business trends to managed partners & monitor progress.
• Minimum Qualifications.
• Graduate/Post Graduate degree or equivalent experience.
• 8+ years experience, including 5 years of related partner management or servicing experience.
• Proven track record of driving partnership strategy, preferably at a media company or consumer Internet Company, among a diverse set of industries including consulting or client servicing.
• Excellent project management experience, with the ability to lead and handle multiple time-sensitive, cross-functional projects across time zones.
• Understanding of Facebook products and social media landscape.
• Strong communication and presentation skills at all levels of management.
• Fluent in English and Vietnamese as the successful candidate will be engaging with partners in Vietnam whose usual business language is Vietnamese..
• Demonstrated ability to think strategically and put insights into actions.
• Track, analyze and communicate key quantitative metrics and business trends as they relate to partner relationships.
• Strong record of being a team player.