เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), Management, English, Thai

ประเภทงาน:

งานประจำ

• Provides Call Quality Coaching and Development and Customer Support:
• Coach administrative staff on call quality to ensure customer interactions are complete, accurate and professional.
• Develops action plans and works side by side with most help needed employees to provide instruction and assistance.
• Communicates electronically and face-to-face daily with the administrative workforce to provide tips, updates, statistics and performance evaluations.
• Handles escalated customer calls to ease customer concerns and improve customer satisfaction and perception.
• Checks customer call report data for problems and trends to identify areas for improvement and opportunities for policy and procedure changes.
• Analyzes Contact Center Data.
• Reviews operating plans to evaluate performance indicators (e.g., average handle time, etc.).
• Assesses performance indicators to determine areas meeting and falling below business expectations.
• Creates and executes cost, quality, and production action plans and reports to evaluate departmental progress.
• Supervises Daily Contact Center Operations.
• Supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
• Makes recommended operational changes (i.e., equipment and staffing) as needed to ensure calls are handled efficiently and service commitments are met.
• Conducts operational audits to ensure effective operational performance.
• Resolves operational issues to ensure contact center effectiveness.
• Identifies and suggests end-to-end process improvements to improve contact center operations.
• Supervises and Develops Others.
• Determines employees' training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork.
• Bachelor's Degree - Preferred with at least 3-5 years relevant experience.
• Distinguishes between "big picture" concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail.
• Generates reports in appropriate format using basic software; reviews reports to ensure accuracy and completeness; identifies issues with report generation (e.g., missing variables, incorrect data, etc.).
• Demonstrates a working knowledge of techniques for soliciting and gathering information; identifies appropriate sources of information.
• Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), ERP

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• As a Customer Success Manager, you will be a member of the team working on providing consultation, solving problems and application design on project teams implementing AMPOS's Employee Relationship Management (ERM) application. The ideal candidate has a keen focus in delivering exceptional customer success, thrives as a self-starter, and is excited to push the envelope.
• Lead training and evangelizing of AMPOS ERM product value to customer managers.
• Negotiation and communication of schedule and scope of solution delivery with customer contacts.
• Assist in conveying and performing application build, test, and deploy activities according to the plan.
• Creating project deliverables.
• Leading requirement definition and implementation workshop.
• Providing solutions aligned with the requirement definition.
• Planning and establishing after go-live activities including ongoing support.
• Developing, and configuring AMPOS products accordingly.
• Providing information and knowledge as a specialist of AMPOS Solutions.
• This position requires travels to customer and prospects customer sites in Taiwan and Mainland China.
• Experience in implementing software/ consulting or system implementation.
• Demonstrated 3 years+ of consulting or equivalent experience.
• Self-motivated and can move thing forward aggressively.
• Experience on leading project team consisting of a few people.
• Well-Experienced/ Knowledgeable in ERP/CRM field either on Oracle/SAP/Salesforce.com or other cloud solutions.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Customer Relationship Management (CRM), Service-Minded, Thai, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• รับพิจารณานักศึกษาจบใหม่.
• รับและตอบข้อร้องเรียน หรือให้ข้อมูลลูกค้าเกี่ยวกับผลิตภัณฑ์ของบริษัท ในช่องทางต่างๆ.
• ตรวจสอบข้อมูลผลิตภัณฑ์ / การจัดกิจกรรมส่งเสริมการตลาดเพื่อใช้เป็นข้อมูลตอบลูกค้า.
• สำรวจความพึงพอใจของลูกค้า และสรุปรายงาน.
• วิเคราะห์ข้อมูลร้องเรียน และสรุปประเด็นปัญหาคุณภาพให้กับ supplier.
• ประสานงานกับฝ่ายการตลาด ฝ่ายผลิต และลูกค้าภายนอก.
• หญิง อายุไม่เกิน 25 ปี.
• วุฒิการศึกษา ปริญญาตรี.
• ปริญญาตรี วิทยาศาสตร์ จิตวิทยา สังคมศาสตร์ หรือสาขาที่เกี่ยวข้อง.
• ทักษะการวิเคราะห์ การประสานงาน การเจรจาต่อรอง ทักษะภาษาอังกฤษ และคอมพิวเตอร์.
• มีมนุษย์สัมพันธ์ที่ดี มีความสามารถในการสื่อสารที่ดี.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Management

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• ปริญญาตรี สาขาการจัดการ สังคมศาสตร์ หรือ ปริญญาตรี สาขาโยธา, ก่อสร้าง จะพิจารณาเป็นพิเศษ.
• มีความรู้และประสบการณ์ด้านงานก่อสร้างและซ่อมแซม.
• มีประสบการณ์ด้านการบริหารงานหมู่บ้าน 5 ปีขึ้นไป หรือบริหารงานลูกค้าสัมพันธ์ในธุรกิจอสังหาริมทรัพย์ จะพิจารณาเป็นพิเศษ.
• มีบุคลิกและมนุษยสัมพันธ์ดี มีใจรักงานบริการ.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Management, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research, and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
• As an Agency Development Manager, you'll act as a business lead for agencies. You will focus on growing long-term relationships with our managed agencies, as well as driving scalable product adoption and business growth across the broader portfolio of agency-managed accounts. We are focused on empowering businesses with Google Ads advertising solutions and other Google technologies, all toward the goal of driving business for our customers, our partners, and Google. As a member of this team, you will gain broad exposure to multiple Google products and teams as we're identifying and implementing solutions that best fit the unique needs of our agency partners and customers.
• When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
• Deliver against assigned quarterly goals on new and existing business while prioritizing and delivering an excellent experience to Google's managed agency partners.
• Manage and grow primary agency relationships with executives and specific teams, including Sales, Business Development, Media Planners, and Account Managers.
• Build compelling, data-driven, and long-term agency plans leveraging internal and third-party data. Synchronize agency plans with the Agency pod and internal cross-functional teams to further develop assigned managed agencies, and support New Business Sales counterparts in the development of a prospect list of new business.
• Be an ongoing thought partner on strategic initiatives and agency-level planning.
• Grow agency business via driving scalable product adoption and business growth across a broader portfolio of agency accounts.
• Minimum qualifications:
• Bachelor's degree or equivalent practical experience.
• 8 years of experience in sales or marketing at an agency, consumer company, or technology/media company.
• Ability to speak and write in English and Thai fluently and idiomatically.
• Preferred qualifications:
• MBA.
• Experience in the export, app or eCommerce industry.
• Track record of helping agency partners grow and successfully drive new agency business opportunities.
• Ability to lead and run multiple projects with a broad range of internal and external constituents at a time.
• Ability to think strategically about complex issues and develop recommendations and action plans.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Management, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
• Our Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build strong businesses and brands. We enjoy a bird's eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
• Oversee the booking and management of our clients. Report data internally and manage deliverables with the leader of your vertical.
• Serve as a liaison to clients regarding new product launches and advertising opportunities.
• Provide campaign updates and ensure that our advertisers are satisfied with their return on investment (ROI).
• Manage ongoing customer training in all Google advertising solutions.
• Manage account planning and execution of the client strategy.
• Develop stakeholder maps, foster and develop key relationships; manage practitioner level contacts within the client and agency.
• Minimum qualifications:
• Bachelor's degree or equivalent practical experience.
• 4 years of work experience in the online advertising industry.
• Ability to speak and write in English and Thai fluently and idiomatically.
• Preferred qualifications:
• Experience in management consulting.
• Ability to work in a fast-paced environment.
• Effective analytical skills; ability to identify solutions and insights from data.
• Excellent organizational, analytical and influencing skills.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Digital Marketing, English, Thai

ประเภทงาน:

งานประจำ

• Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
• As a Strategy and Insights Manager within the Large Customer Sales team (LCS), you will be a core member of Google's fastest growing business, standing at the intersection between Strategy, Sales and Products. You will accelerate growth for customers and Google by developing strategies and actionable insights that change businesses and transform industries. Based in Bangkok, you will work with regional and multinational customers with businesses spanning across ASEAN and APAC markets.
• Google's customers have different and rapidly evolving business needs. By maintaining a deep understanding of the key challenges and opportunities faced by our customers, you will be able to advise them on business, marketing and media challenges, driving measurable impact.
• Our Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build strong businesses and brands. We enjoy a bird's eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
• Act as trusted advisor for the Large Customer Sales team on business strategy, planning and customer portfolio management, supporting achievement of business objectives.
• Provide deep analytical insights on industry trends and customer performance analyzing data from Google, customers and third parties.
• Develop presentations and deliver them to C-level customers alongside sales teams to achieve desired outcome.
• Scope, manage and successfully deliver complex projects with multiple internal and external stakeholders, working on tight concurrent deadlines.
• Build relationships with customers' Marketing, Strategy, Business Development and Insights functions to understand opportunities and challenges. Work with Google's Marketing team on third party researches and go-to-market narratives, leveraging marketing channels to drive effective communication and thought leadership.
• Minimum qualifications:
• BA/BS degree or equivalent practical experience.
• 7 years of experience in digital marketing, account planning, marketing research and/or consulting.
• Ability to speak and write Thai and English fluently and idiomatically.
• Preferred qualifications:
• MBA or PhD degree.
• Experience conducting primary research with 3rd party research partners (e.g. Nielsen, IPSOS).
• Experience in big data analytics (e.g. SQL, R, Python).
• Experience in one of the following sectors: Online (Apps, E-Commerce, Entertainment), CPG/Retail, Tech/Telco, Financial Services or Travel.
• Knowledge of digital advertising solutions (e.g. Search, Display, Video, Social).