WorkScore™ คืออะไร?
WorkScore™ คืออะไรเหรอ? แถบสีน้ำเงินด้านข้างตำแหน่งงานแต่ละตำแหน่งจะแสดงค่าความเหมาะสมของโพรไฟล์คุณกับตำแหน่งงาน คุณจำเป็นต้องใส่รายละเอียดในโพรไฟล์อย่างน้อย 80% ขึ้นไป จึงจะสามารถดูค่าความเหมาะสมของ WorkScore ได้ ใครอยากรู้ กรอกโปรไฟล์เลย
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Coordinate, Service-Minded, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿18,000 - ฿25,000
- Receive SOP form Sale department.
- Receive booking / Contact customer: contact customer to request related document, cargo details and all supporting document for customs purpose, to confirm pick up or delivery date and request PIC at customer place to contact.
- Oversea Co-operate: to co-operate with oversea team to contact oversea customer to check all related customs clearance document such as form D, import permit including to confirm schedule.
- Truck booking:
- Export shipment: send booking to TH OPS team with shipment details / send booking to oversea team.
- Import shipment: send booking to TH OPS team with shipment details.
- To create job in excel file in order to share the shipment details to all parties.
- Customs clearance part:
- To send related document such as CIPL, form D, another document if any to forwarding team to prepare draft customs form.
- To send those draft customs form to customer for checking and confirm all details.
- To prepare import duty to and VAT for import shipment, in case we do advance payment for customer after done clearance must follow up return money back form customer.
- To update delivery details such as truck details, driver name and estimated time to arrive customer place to customer.
- Close Job/Billing (daily):
- To send completed job with billing details to account department to prepare invoice to customer.
- Follow up POD from OPS team to attached with billing.
- Refund form D: In case of preserve form D, after the form D get approval have to prepare refund applicable to customs department to draw back import duty.
- Payment Request: To prepare payment Request to account department to make payment to overseas / local supplier.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Customer Relationship Management (CRM), English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Handle inquiries & complaints from online channels.
- 2-3 year experience in Call Center/Customer Services.
- Good command of English.
- Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
- Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
- Coordinate with various functions e.g. Registration, Collections, Sales etc. to follow up customer case and response to customer promptly.
- Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
- Bachelor s degree or higher in Business Administration or related fields.
- Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
- Having background in Hire Purchase, Finance or Banking industry would be a plus.
- Good command of English.
- Good communication and problem-solving skills.
ประเภทงาน:
งานประจำ
เงินเดือน:
฿12,000 - ฿15,000, สามารถต่อรองได้
- ทำงานเป็นกะ.
- ทำงานในวันหยุดเสาร์/อาทิตย์/นักขัตฤกษ์.
- สื่อสาร ประสานงาน รับเรื่องร้องเรียนจากสาขา รวมทั้งวิเคราะห์การจัดส่งสินค้า.
- มีประสบการณ์จะพิจารณาเป็นพิเศษ.
- มีความรับผิดชอบสูง,มีความกระตือรือร้น.
- มีมนุษยสัมพันธ์.
- สามารถอ่านเขียนภาษาอังกฤษได้..
- Tasks & responsibilities.
- รับเรื่องร้องเรียน การแจ้ง Claim จากทุกสาขา รวมทั้งประสานงานหน่วยงานที่เกี่ยวข้องดำเนินการตรวจสอบ ตามขั้นตอนที่ถูกต้องจนจบขั้นตอน รวมทั้งวิเคราะห์หาสาเหตุ.
- ควบคุมการดำเนินการเกี่ยวกับ WHRT ที่สาขาเปิดมาในระบบ ให้ดำเนินการตามขั้นตอนที่ถูกต้อง ตามนโยบายของบริษัท จนจบกระบวนการ.
- ประสานงานกับแผนก SC Support และผู้ที่เกี่ยวข้อง เพื่อดำเนินการจัดการเกี่ยวกับ Outstanding WHRT ที่คงค้างในระบบ.
- ควบคุมการดำเนินงานเกี่ยวกับสินค้า Damage ที่เกิดในระหว่างการขนส่งจาก DC ไปยังสาขา ตามนโยบายของบริษัท.
- จัดทำรายงานและควบคุมทีมงาน Claim ให้ดำเนินการ ตามขั้นตอนที่ถูกต้อง ตามนโยบายของบริษัท จนจบกระบวนการ..
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Good Communication Skills, Project Management, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿25,000 - ฿28,000, สามารถต่อรองได้
- Manage a portfolio of assigned clients and be the primary point of contact for all their account needs and requests.
- Develop strong and trusted advisor relationships with clients, understanding their business goals, challenges, and initiatives to ensure the successful execution of projects and events.
- Create comprehensive detailed project plans for a variety of special events and projects, including but not limited to conferences, workshops, business matching, and ot ...
- Manage event and project budgets.
- Collaborate cross-functionally with internal teams such as events, marketing, graphic design, IT, and other relevant departments and with external vendors to ensure that all aspects of the project, including venues, speakers, food and beverage, A/V equipment, and other elements, are in place to meet project goals.
- Oversee all event logistics, including creating schedules, managing guest communications, coordinating on-site staffing, overseeing production timelines, and ensuring timely delivery of post-event materials and deliverables.
- Evaluate projects post-completion to identify successes, areas of improvement, and new opportunities.
- Thai nationality only.
- 1 years experience in account management or related project/event coordination role.
- Proven track record of successfully managing client relationships and delivering exceptional customer service.
- Ability to work under pressure and meet tight deadlines while maintaining attention to detail.
- Demonstrated ability to think strategically, develop creative solutions, and solve problems effectively.
- Exceptional communication and interpersonal skills to build and maintain relationships with clients, vendors, and cross-functional teams.
- Availability and willingness to travel for events as needed.
- Bachelor's degree in Business Administration, Communications, Event Management, or related field.
- Flexibility to work irregular hours during event periods as needed.
- Previous experience in managing high-profile events or corporate gatherings is a plus.
ทักษะ:
Swift, Project Management, XML, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- To handle migration activities to migrate clients in existing BIB Plus to IDB (Infinity Digital Banking) and the migrated clients can utilize IDB promptly & smoothly.
- Check the client profile/access right in existing system and compare with new system to ensure consistency and client can utilize existing services in new system smoothly.
- Raise incident to IT-Helpdesk/Production Support team/TB Product in case there s production issues arise from migration activities then follow up & get back to the clie ...
- Prepare training materials for client training/send migration letter to the client including follow up.
- Call the client/send e-mail for training appointment/arrangement & follow up (Client Migration to IDB).
- Prepare/consolidate Client Migration Status Report to line manager/project team.
- To perform E2E client onboarding for complex solutions/customized deals starting from BIBPlus-Cash Management onboarding, API (Application Programming Interface), RFTS (Regional File Transfer Service-Host to Host solution), SWIFT FileAct & etc. similar to BAU staff as Technical Implementation Advisor.
- To work with Non-Standard Implementation Team to implement complex deals using structured project management tools & techniques while managing multiple client projects simultaneously to ensure customer solutions are implemented on time and within SLAs.
- Responsible for managing client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication, and customer training.
- Supports Corporate Bankers & Transaction Banking Sales staff when technical expertise is required on electronic banking products and solutions, training, and support.
- To manage multiple clients and projects/tasks simultaneously.
- Participate in client management and Sales/RFP opportunities on complex working capital management solutions.
- To support regional deals with various countries mandated E2E.
- Core skills & Requirements.
- Knowledge of API technology - This includes understanding the different types of APIs, how they work, how to conduct testing on a platform.
- Knowledge of Host-to-Host technology.
- Knowledge of banking product file formats e.g., Payment fate file format, XML file format, Swift MT9XX format, ISO20022 XML format.
- Experience with programming languages: This includes experience with programming languages such as Python, Java, JavaScript, or C#.
- Communication skills: The ability to communicate effectively with technical and non-technical audiences, especially in English.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ประเภทงาน:
งานประจำ
เงินเดือน:
฿35,000 - ฿50,000
- To be a strong advisor in terms of logistics and freight optimization.
- To work closely with business units and translate their planning to meet supply/demand needs via vessel scheduling and chartering.
- To manage change in a dynamic environment, and able to tackle unforeseen issue, find creative solution to respond to business change.
- To understand holistic view of business and become key enabler for business growth and customer satisfaction.
- To provide analytic view of scheduling and vessel chartering, understand cost and benefits to make robust decision.
- To schedule all aspects of marine operations pertaining the transportation of bulk hydrocarbon marine movements to and from a wide variety of destinations globallyFormulate and issue appropriate voyage orders and letters of indemnity (as necessary).
- Arrange and optimize supply, delivery of bunkers for time chartered vessels.
- Appoint / nominate port agents.
- Ensure charter party terms are followed..
- Primary point of contact for all vessel related operations (i.e. ship, broker, agents) and initial incident notification.
- Provide timely and accurate reports on vessel movements and performance including anticipated arrival and departure timing, in-port operations and other vessel/voyage data.
- To optimize the ship movements with the business unit's supply organizations and the ship owners.
- To liaise externally with third parties - including brokers, shipping companies, captains, terminals and port agents.
- To liaise internally with Freight Traders (charterers), the Regional Business Units and Global Marine to provide information on shipping opportunities to ensure vessel utilization and safety objectives are achieved and are consistent with corporate policies, industry standards and government regulations.
- To enter and maintain records in GOM and or VIP (hydrocarbon and marine computer platforms), where applicable, liasing with the team s interfaces including Product Management MI to ensure freight and other voyage related charges are processed and paid in a timely manner.
- About you.
- Required skills and knowledge.
- Bachelor's degree or higher in Logistics, Marine, Science, Technology, Engineering or Mathematic or related fields.
- Marine experiences preferred.
- Have experience in Oil & gas, Lubricant, Basestock, Logistic or marine is a plus.
- Have relevant work experience (New graduate is also welcome).
- Strong English communication: TOEIC 850+, TOEFL iBT 98+, or IELTS 6.5+.
- Strong written and clear communication skills.
- Strong with possess analytical skill and commercial savvy.
- Strategic thinking, conceptual, problem solving and analytical skills.
- Open for opportunities and willing to take challenges.
- Your benefits.
- An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.
- We offer you:
- Competitive benefits and compensation.
- Premium medical health plan & life insurance.
- Full coverage OPD (for actual reasonable amount necessary for treatment).
- Limit out-of- pocket for IPD Thai Baht 6,000 dental fee/year.
- Annual medical check-up.
- Fitness membership.
- Provident fund contribution rate 5% to 15% of salary.
- Contribution 5% of salary to employee savings plan.
- Housing loan subsidy.
- Workplace flexibility e.g. flexible work hours, work from home.
- 10 to 20 days annual vacation.
- 5 days personal business leave.
- Special occasion leaves e.g. Birthday, Wedding or Graduation.
- Skills training & development program.
- Tuition assistance.
- Eligibility and details may vary according to work location, service year and conditions in each program/plan.
- Please note benefits may be changed from time to time without notice, subject to the direction and discretion of the Company and/or applicable law.
- Equal Opportunity Employer.
- ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
- Corporate Separateness Statement.
- Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
- Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
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