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Experience:

2 years required

Skills:

SQL, Data Analysis, Python, Tableau, YouTube

Job type:

Full-time

• Predictive modeling, e.g. of customer wait times or future call demand.
• Segmentation of customers based on differing usage patterns of our customer service.
• Design and implementation of new dashboards for business users.
• Work with stakeholders to understand their business needs and identify opportunities for analysis insight to inform their decision-making.
• Understand and report to your team and senior management on business performance.
• Ensure delivery of regular reports on time and without error.
• Self-manage delivery of analytical projects.
• Defining the business problem.
• Determining the analytical approach.
• Efficiently extract relevant data.
• Appropriately use statistical and data analysis techniques.
• Sharing your findings using impactful data visualizations and efficient communication.
• Balance multiple priorities, updating stakeholders on progress and expected delivery.
• Encourage and train department members in best practice use of Agoda data, analysis techniques and interpretation.
• Bachelor's degree in computer sciences, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results.
• Freshers until 2 years of relevant experience, preferably working with large datasets and experimentation.
• SQL proficiency required: can extract data from large databases using SQL to develop data queries.
• Excellent problem-solving skills including the ability to analyze and resolve complex problems.
• Expert Excel user: able to understand and build complex spreadsheets.
• Strong business sense.
• Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds.
• Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines.
• Fluent in English both spoken and written - additional languages are a plus.
• Attitude.
• Curious, proactive, practical and solution-oriented with "Get it done!" attitude.
• Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels.
• Interested in telling an impactful story with analysis and smart data visualization, not just number crunch.
• Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience.
• Able to work in a highly multi-cultural team.
• Attentive to detail and committed to data integrity.
• Aware of the importance of discretion, confidentiality, and ethical behavior.
• Good to have (but not required).
• Experience in management consulting(Internship or Full time stint).
• Expert in one data analysis package, such as R or Python.
• Experience with dashboarding / visualization software like Tableau.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Experience:

1 year required

Skills:

Leadership Skill

Job type:

Full-time

• Develop and execute comprehensive destination strategies to scale the local business across target cities in Thailand and Vietnam.
• Lead, motivate, and coach a team of Market Managers to grow Airbnb's Homes and Hotels business in Thailand and Vietnam through effective account management and key country initiatives.
• Localize global and regional strategies to fit local nuances, including consumer behavior, regulations, and competitive dynamics.
• Lead acquisition strategy and host onboarding programs to continuously diversify the portfolio of accommodations.
• Onboard and manage partners, and optimize their listings to drive engagement and performance.
• Build relationships with key accounts, evaluate growth opportunities, and lead joint initiatives.
• Plan and oversee host engagement at scale, including programs, campaigns, and communications that reach hosts across target cities.
• Work with cross-functional teams to drive adoption of new products and initiatives that improve listing quality, host engagement, and market share.
• Identify market trends and opportunities, and provide solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.
• Represent Airbnb at external speaking events, industry forums, and partner gatherings.
• Coach team members to reach their full potential in their current role while developing them for future roles within the organization.
• Your Expertise.
• 15+ years of experience in commercial roles, strategy, global operations, business development, or marketplace management.
• 5+ years managing teams, with a track record of growing and scaling high-performing organizations.
• Experience in travel technology and consulting is a plus.
• Fluency in English and at least one local language (Thai or Vietnamese).
• Strong analytical and strategic skills, using data to uncover opportunities, shape portfolio strategy, and guide market decisions.
• A blend of operational and commercial skills to acquire supply across multiple channels.
• Proven ability to influence product, policy, and cross-functional teams to unlock new revenue and improve host and market performance.
• Fluency with dashboards and analytics tools to drive team and individual performance.
• Demonstrated success achieving results through others, including performance management and team building.
• A bold, compassionate leader who gives clear direction, constructive feedback, and hands-on coaching, and who builds an inclusive, high-performing culture in close partnership with regional and global teams.
• Highly organized, able to run multiple initiatives at once and turn strategy into results.
• Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
• A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Experience:

3 years required

Skills:

Purchasing

Job type:

Full-time

• Evaluates, prepares, and submits work permits and gate passes to the building admin for equipment repair, maintenance, hauling, delivery activities, and office improvements.
• Timely processing of purchase requests, orders and contracted billings - e.g. preventive maintenance services, repair services and projects.
• Proactively collaborates with the lessor's building admin and engineering to oversee building system preventive maintenance, facilitate building admin-initiated activit ...
• Facilitates the New Hire session for Admin, Building, and Facilities, covering comprehensive orientation on AB&F functions, services, policies, and guidelines.
• Review and sign off on employee exit clearance, confirming the return of property and completion of administrative tasks.
• Conducts thorough evaluation and preparation of billing documents, ensuring accuracy and completeness, and oversee the timely processing of payments for building Common Area Maintenance (CUSA) fees.
• Equipment and Maintenance.
• Provides overall supervision of the repairs and maintenance of office mechanical, electrical, plumbing, fire detection and alarm system (FDAS), fire protection system, CCTV and Security devices, sanitary, and (MEPFS) equipment - e.g. air-conditioning units, UPS, ventilation equipment, etc.
• Inspects and monitors preventive and corrective works third-party service providers and ensure compliance to Service Level Agreement.
• Maintains a complete and updated equipment maintenance records including procedures.
• Coordinates with maintenance service providers for the prioritization and implementation of maintenance works.
• Regularly gives feedback to the management on the status of completion of maintenance activities and other related projects.
• Facilities Management.
• Performs regular inspections of offices, common areas, equipment rooms, and associated spaces to ensure optimal functionality and maintenance standards.
• Facilitates the planning, execution, and communication of facilities maintenance activities, including general pest control, comprehensive cleaning initiatives, and other various related tasks.
• Effectively inspects, coordinates, and oversees civil works and office repair activities, including but not limited to ceiling, wall, and window restoration, furniture repair, carpentry works, as well as leading office decoration and improvement initiatives to ensure a conducive and well-maintained work environment.
• Proactively addresses potential areas of facility management concern and gives effective solutions to management.
• Overseeing common areas and amenities - e.g. comfort rooms, coffee and pantry breakout areas, utilities rooms, mothers room, etc. Responsibilities include maintaining cleanliness, functionality, and hygiene through regular inspections and coordinating cleaning services.
• Attending to employee issues, assist in organizing events, ensuring security protocols for common areas and amenities, and delivering regular reports on their status and utilization to management.
• Business Continuity Plan (BCP) and Health & Safety, Environmental (HSE).
• Ensure Amadeus premises comply with all relevant regulations and ordinances.
• Responsible for fire safety program (Fire Warden, Equipment, Evacuation, Procedures, Staff Awareness, Fire Drill, etc.).
• Proactively raise environmental friendly initiatives that help advance our commitment in this area.
• Responsible for Environmental, Facility and other such surveys requested from Global HSE.
• About the Ideal Candidate.
• Communication: Fluent in written and spoken English.
• At least 3 years of relevant experience in facilities management, with exposure to critical equipment operations and maintenance.
• Bachelor's degree in Engineering, Business Administration, or relevant discipline.
• Working knowledge of building security systems. Familiarity with Avuity or similar workplace management tools is preferred.
• Flexibility to support weekend and public holiday work when required by business or operational needs.
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• What we can offer you.
• A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
• Ll-APAC24.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
• Be aware of recruitment scams.
• Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

Experience:

2 years required

Skills:

Java, SQL

Job type:

Full-time

• Develop and maintain high-quality software solutions in alignment with project requirements.
• Collaborate with cross-functional teams to understand requirements and technical designs.
• Troubleshoot, debug, and upgrade existing systems.
• Write clean, scalable, and efficient code.
• Participate in code reviews and contribute to best practices and coding standards.
• Stay up-to-date with emerging technologies and industry trends.
• Fresh graduates are welcome to apply. Preferably less than two years of experience.
• Bachelor's degree in any stream with coding experience or completing a software engineering-related BootCamp.
• Strong written and verbal communication skills in English with great problem-solving skills and attention to detail.
• Proficient in one or more programming languages (e.g., Python, JavaScript, Java, C#, Kotlin or similar).
• Proficient in Databases and SQL queries.
• Experience with version control systems, preferably Git.
• Passion for crafting software and improving your knowledge and skills.
• Bangkok.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Experience:

5 years required

Skills:

Photography, 3D Animation

Job type:

Full-time

• Own motion design and animation for assigned campaigns and launch moments, from concept and storyboarding through production and final delivery.
• Create engaging motion graphics, animations, and video content across Agoda marketing channels, formats, languages, and platforms - from short-form social and performance creative to hero brand films.
• Develop creative concepts and visual storytelling solutions that translate brand strategy, campaign objectives, and consumer insights into compelling consumer experienc ...
• Collaborate with brand, product marketing, growth, and other stakeholders to bring creative ideas to life.
• Pitch and present creative concepts, ideas, and executions to managers and key stakeholders.
• AI-Driven Creative Innovation.
• Leverage AI-powered creative tools across concept development, storyboarding, image and video generation, editing, adaptation, and production to improve how content is created and scaled.
• Explore emerging AI technologies and identify opportunities to improve creative quality, efficiency, personalization, and localization across markets and platforms.
• Help evolve how content is produced and scaled through the combination of human creativity and AI.
• Creative Excellence & Operations.
• Deliver top-quality work in a fast-paced, high-volume environment, ensuring a high standard of craft and brand consistency across every touchpoint.
• Stay current with design trends, social/platform developments, AI advancements, and emerging creative technologies.
• Creative & Motion Design Expertise.
• 5+ years of experience in Motion Design, Content Creation, Advertising or a related creative discipline, ideally in consumer/B2C brand or agency environments.
• Outstanding portfolio demonstrating excellence in motion design, visual storytelling, social-first content and campaign development, with a strong understanding of how to capture attention and engage consumer audiences.
• Strong understanding of design fundamentals, typography, composition, motion principles, editing, pacing, and visual storytelling for a consumer audience.
• Proven ability to translate creative briefs and campaign objectives into compelling, culturally relevant visual solutions.
• Creative Technology & AI.
• Advanced proficiency in industry-standard creative tools including After Effects, Premiere Pro, Photoshop, Illustrator, Figma, and related software.
• Demonstrated experience creating AI-generated imagery and video for commercial marketing applications using platforms such as Veo, Imagen, Seedance, Higgsfield, ElevenLabs, GPT Image, Claude code or similar tools.
• Experience integrating AI throughout creative workflows, including concept development, storyboarding, content generation, asset adaptation, and production.
• Collaboration & Execution.
• Strong problem-solving skills and understanding of technical constraints across digital and social platforms.
• Excellent communication and collaboration skills, with the ability to present ideas and work effectively across teams.
• Proven ability to manage multiple priorities and meet critical deadlines in a fast-paced environment.
• Filming, photography, and sound recording experience.
• Experience with 3D animation, compositing, CGI, or emerging content creation technologies.
• Experience creating content for global audiences and adapting creative across different markets, languages, or cultural contexts.
• Opportunity to shape the visual identity of a leading consumer brand, seen by millions.
• A collaborative, creative work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• All applications must be accompanied by a portfolio or link to portfolio demonstrating professional works.
• unitedstates.
• motiondesign.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Skills:

Graphic Design, Art Direction, Management

Job type:

Full-time

• Personally concept and design. Own design projects from brief through final execution, producing original work and contributing actively to the team's everyday creative output.
• Strengthen Agoda's distinctive brand assets. Develop consistent, inventive applications that make our assets more recognizable, versatile, and effective across touchpoints and over time.
• Lead and develop designers. Manage and coach the team, set clear expectations, and r ...
• Shape visual and message architecture. Work with copy, creative, and marketing partners to establish what audiences should notice first, understand next, and act on.
• Evolve our design guidelines. Develop practical principles, examples, and reusable resources that help teams and external partners use our brand assets consistently and imaginatively.
• Connect creative quality to business objectives. Present a clear rationale for design decisions, use audience insights and performance feedback to improve work, and balance priorities and deadlines. Collaborate with production specialists to carry the creative vision through delivery.
• Use AI to elevate design and brand campaigns. Apply AI tools confidently to develop campaign concepts, explore visual directions, and create and refine layouts and brand imagery. Guide the team in integrating AI into everyday design work while maintaining strong craft, clear message hierarchy, and consistent use of Agoda's distinctive assets.
• What you'll need to succeed.
• 10+ years of design experience within creative, branding, or advertising agencies, with a strong record of personally delivering high-quality brand and marketing communications.
• Proven experience managing and developing a team of designers, alongside an active individual contribution to concept development and execution.
• An outstanding portfolio that clearly distinguishes your own design work from projects you directed, demonstrating exceptional craft and your ability to elevate the work of others.
• A refined eye for typography, composition, imagery, color, and spacing, with the ability to create elegant, distinctive work suited to the brand and audience.
• Strong command of visual hierarchy and message architecture, including the ability to simplify complex information and create a clear relationship between headlines, supporting content, and calls to action.
• Experience developing brand guidelines and distinctive assets, with an understanding of how consistent, repeated use builds recognition across campaigns and formats.
• The ability to explain why a design works and translate your judgment into specific feedback that helps designers improve their craft and confidence.
• Excellent collaboration and presentation skills, with experience aligning stakeholders and balancing creative ambition with business objectives and delivery requirements.
• Strong practical proficiency in core design tools such as Figma, Adobe Illustrator, and Photoshop.
• Proficiency in using AI tools for visual design and brand campaign development, with practical experience creating and refining layouts, imagery, and campaign concepts. A strong eye for evaluating and improving AI outputs, ensuring they meet the brief and reflect the brand's identity.
• It's great if you have.
• Experience working with global brands and adapting creative across markets, languages, and cultural contexts.
• Experience using brand research or creative testing to strengthen the recognition and effectiveness of distinctive brand assets.
• Experience collaborating with motion, film, and automation specialists, providing clear creative direction throughout production.
• Experience bringing agency standards of craft and creative development into an internal brand team.
• What we offer.
• The opportunity to shape Agoda's visual expression and strengthen the impact of its distinctive brand assets.
• A role combining personal design ownership with the opportunity to develop a team and influence creative quality across the business.
• A collaborative environment with colleagues and specialist creative partners across disciplines.
• Opportunities to advance the use of AI and emerging creative tools while building on strong design foundations.
• STRA#ANLS#MRKT#3#LI-TR2 data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Experience:

4 years required

Skills:

Project Management, SQL

Job type:

Full-time

• Structure, analyze, and solve problems. Use SQL and Python to independently pull, analyze, and interpret data, translating ambiguous operational questions into clear, logical, and scalable frameworks.
• Support forecasting and capacity initiatives. Partner with Capacity Planning and Scheduling to surface insights and improvement opportunities in forecasting accuracy and automated staffing models.
• Drive real-time efficiency. Work with Real-Time Specialists to identify automation o ...
• Lead cross-functional projects. Own or support end-to-end delivery of Service Optimization initiatives such as staffing strategy, system implementation, and automation projects that require coordination across WFM and Operations.
• Contribute to future contact flow design. Support early-stage exploration of contact flow logic redesign across funnels, languages, and channels, with scalability as a core design principle.
• Apply AI to real problems. Explore how AI tools can support forecasting, automation, and analysis work across the team.
• At least 3 to 4 years of experience in a data-heavy operations role.
• Technical proficiency in Python. Able to independently build or iterate on models and scripts (e.g., pandas, basic statistical or forecasting libraries), not just run existing code.
• Strong structured problem-solving with an eye for scale. Able to break down ambiguous problems into clear, logical frameworks that remain reliable and reusable as scope, volume, or complexity grows, rather than one-off fixes.
• Highly analytical, comfortable with statistics and forecasting concepts (e.g., trend and seasonality analysis, basic capacity or queuing math).
• Self-directed and comfortable with ambiguity. Able to define your own working agenda and operate independently in a fast-paced, uncertain environment.
• Excellent verbal and written communication skills in English, with the ability to adjust style across seniority levels.
• Experience with contact center or WFM operations (forecasting, capacity planning, scheduling, or real-time management).
• Knowledge of AI tools or applications (e.g., using AI to support analysis, automation, or building internal tools).
• Experience with automation where APIs or system integration are limited (e.g., scripting workarounds).
• Background transitioning from a technical or engineering role into business, or vice versa.
• Familiarity with contact flow systems or IVR logic.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Experience:

2 years required

Skills:

Own Transportation and Driving Licence, English

Job type:

Full-time

• โทร: 056-705-953-7 หรือ 089-895-0667.
• อีเมล: [email protected].
• Line ID: 0898950667.

Skills:

English

Job type:

Full-time

• Build strong problem-solving and communication skills that open doors to many future roles.
• Support customers and partners from multiple countries and cultures, gaining truly global experience.
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly.
• In This Role, You Will.
• Deliver outstanding service to guests and coordinate with our partners via phone, email, and chat.
• Handle a high volume of inquiries and deliver accurate, timely resolutions.
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries).
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.).
• Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time.
• Apply Agoda policies and procedures in a fair and consistent way.
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases.
• Safeguard customer data and maintain strict confidentiality at all times.
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation.
• As part of a rotating shift schedule, you'll occasionally work weekends and public holidays, planned in advance with your team.
• Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks.
• Core Skills and Competencies.
• Strong customer focus and a genuine desire to help others.
• Native-level spoken and written Thai skills, and proficient in English.
• Ability to stay calm, accurate, and professional under pressure.
• Good problem-solving skills, using guidelines and data to make decisions effectively.
• Flexibility to adapt to new tools, processes, and feedback.
• Ability to manage time and priorities in a fast-paced, high-volume environment.
• Reliability, integrity, and a positive, collaborative attitude.
• Nice to Have.
• Prior working experience in customer support, contact center, or service roles.
• Experience in travel, e-commerce, hospitality, or BPO is a plus.
• Experience working with international customers or partners.
• Familiarity with contact center, CRM, or ticketing systems.
• Why Agoda.
• Competitive compensation with performance-based incentives.
• Annual discretionary performance bonus.
• Health insurance and other locally competitive benefits.
• Agoda travel discounts and special rates on accommodation and related products.
• Work from anywhere for up to 30 days per year.
• Structured training, coaching, and clear performance metrics.
• Opportunities to grow your career within the Customer Experience Group or across Agoda.
• An inclusive, international work environment where your ideas and feedback are valued.

Skills:

DevOps, Golang, Python, Java, Software Development

Job type:

Full-time

• Architect, scale, and lead the technical vision for hybrid infrastructure orchestration and automation across multi-cloud and on-premises environments, prioritizing resilience, operational efficiency, and cost optimization.
• Spearhead departmental adoption of DevOps, SRE, and GitOps methodologies, driving engineering transformation across development, platform, and QA teams to accelerate release velocity and minimize blast radius.
• Establish architectural standards and lead design reviews for large-scale automation ...
• Define and execute the strategic technical roadmap for DevOps and developer productivity, identifying enterprise-wide bottlenecks and implementing automated solutions for highly ambiguous operational challenges.
• Diagnose and resolve systemic high-severity incidents, performance bottlenecks, and architectural trade-offs within complex distributed data pipelines and cloud infrastructure.
• Mentor senior and mid-level engineers, cultivate a culture of engineering excellence, and raise the bar for technical design, code quality, and operational readiness.
• Evaluate, prototype, and implement emerging platform technologies, service meshes, and observability tooling to continuously advance our core operational infrastructure.
• Establish best-in-class operational playbooks, architecture patterns, and technical governance, influencing engineering standards across the wider organization.
• Required.
• Advanced software engineering mastery in one or more core languages (e.g., Golang, Python, Java) with a track record of architecting scalable, maintainable enterprise software systems.
• Proven track record as a lead contributor designing, optimizing, and modernizing the end-to-end Software Development Lifecycle (SDLC) and developer infrastructure for large-scale engineering organizations.
• Deep theoretical and practical foundation in distributed systems, network fundamentals, storage engine architecture, and high-concurrency systems design.
• Subject matter expertise in containerization and orchestration (Docker, Kubernetes, Helm, custom operators), including multi-tenant cluster management, security hardening, and performance tuning at scale.
• Hands-on experience implementing enterprise Service Mesh and Service Discovery solutions (e.g., Istio, Linkerd, Consul, Envoy) for traffic management, mTLS security, and observability in large-scale cluster environments.
• Demonstrated technical leadership in driving major cross-functional infrastructure initiatives, aligning multiple technical teams, and delivering impactful outcomes on tight timelines.
• Exceptional troubleshooting capabilities with hands-on experience conducting deep-dive root cause analysis across distributed microservices, network fabrics, and kernel/OS-level issues.
• Proven capability to act as a technical mentor and force multiplier, establishing engineering guidelines, conducting RFC reviews, and growing technical talent.
• Deep expertise in SRE principles, continuous delivery patterns, Infrastructure as Code, and driving continuous improvement in system SLOs and error budgets.
• Superior technical communication and stakeholder management skills, with the ability to articulate architectural decisions clearly to executive leadership and technical staff alike.
• Deep expertise in architecting, scaling, and operating enterprise-grade relational and non-relational database infrastructure (e.g., PostgreSQL, MSSQL), encompassing schema optimization, zero-downtime migrations, failover strategies, and high-availability replication topologies.
• Proven leadership in designing and championing automated, zero-downtime continuous deployment platforms using GitOps methodologies (e.g., ArgoCD, Flux) and progressive release strategies (Canary, Blue/Green, automated rollback mechanisms).
• Preferred.
• Proven track record of architecting, deploying, and operating multi-region, high-throughput, and fault-tolerant distributed systems in mission-critical production environments.
• Extensive background in Infrastructure as Code (IaC) and configuration management frameworks (e.g., Terraform, OpenTofu, Ansible, Pulumi) for declarative platform provisioning.
• Expertise in full-stack observability and SRE tooling (e.g., Prometheus, Grafana, OpenTelemetry, Datadog, ELK/OpenSearch), including defining actionable metrics, tracing, and automated alerting.
• Experience with major cloud service providers (GCP, AWS, Azure), multi-cloud architectures, and financial operations (FinOps) to manage cloud utilization efficiently.
• Bangkok.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Skills:

Negotiation, Recruitment, English

Job type:

Full-time

• You go after new business: every hotel and chain you sign is a visible, direct result of your work.
• You deal directly with owners, GMs and revenue, distribution and commercial leaders, with nobody between you and the decision.
• You get to put your contact book to work and grow it across one of Asia's most dynamic hotel markets.
• You're out in the market, meeting partners face to face, not stuck behind a desk.
• A competitive incentive plan that rewards the deals you bring in.
• Nuitée has grown 10x since 2022, stayed profitable the entire time, and raised a $48M Series A led by Accel. Demand partners like Grab and Priceline already send bookings through Nuitée's platform, and direct hotel supply is a growing priority for where that demand gets filled.
• Which hotels and groups in Thailand should we go after first, and how do we get to the right decision-maker?.
• How do you pitch Nuitée so a hotel sees real value in working with us directly?.
• How do you negotiate rates and conditions that are competitive enough to convert immediately?.
• How do you move a deal from first contact to signature quickly, without cutting corners?.
• How do you make sure every contract you close is technically feasible and handed over cleanly?.
• Has 3+ years contracting hotel supply at an OTA, bed bank or wholesaler, or selling for a hotel group.
• Has a strong network across Thai hotels and owner groups, and the confidence to use it.
• Has a track record of closing hotel contracts, ideally including multi-property or chain agreements.
• Is naturally commercial and driven, and gets energy from bringing new business in.
• Communicates simply and persuasively, handles objections and gets to "yes".
• Speaks fluent Thai and professional working English.
• Is based in Bangkok or Phuket and happy to travel frequently (up to 40%).
• You will do well here if you're proactive, persuasive, and energised by opening new doors.
• This is less suited to someone who prefers managing an existing portfolio over building new business, or who needs leads handed to them.
• If that sounds like you, we'd love to hear from you. You can apply with your LinkedIn profile or CV. The interview process is straightforward and typically takes 2 to 3 weeks.
• Why Nuitee?.
• At Nuitée, we're not just reimagining travel - we're building the infrastructure to power it.
• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée's API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
• World-Class Backing: Backed by Accel and visionary leaders across tech and travel - including Booking.com, Stripe, and Shopify - we're equipped to scale our ambition globally.
• Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
• Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others.
• AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era - enabling seamless, intelligent, and hyper-personalized travel interactions.
• By joining Nuitée, you'll be part of a team that's building a category-defining platform. You'll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you're excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us - Nuitée is the place for you.
• By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at [email protected]. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.

Experience:

7 years required

Skills:

Accounts Receivable, Accounts Payable, Accounting, Leadership Skill

Job type:

Full-time

• Transactional integrity & ledger ownership (core scope).
• Own the quality, completeness and accuracy of Thailand Accounts Payable, Accounts Receivable and General Ledger processing and NetSuite records - this is the role's primary accountability.
• Drive a disciplined, on-time month-end close for Thailand's transactional books, with proper cut-off and accruals.
• Own Accounts Receivable health - ageing, collections and unbilled - and margin claimback (brand / platform recovery) processing end-to-end.
• Ensure every balance-sheet account tied to transactional processing is supported by a proper schedule, with unsupported items resolved on a timely basis.
• Team leadership (COE Thailand).
• Line-manage the Thailand-based COE team (AP, AR, GL); review and approve their work as first-line quality control.
• Build capacity and capability within the Thailand COE team; own performance management and development.
• Route quality issues and process feedback into the COE Vietnam feedback loop, closing the loop on recurring defects.
• Technical compliance execution (process layer, not tax authority).
• Execute technical compliance processes for withholding tax, VAT invoice matching, and other statutory-linked transactional workflows.
• Support the Acct & Tax Manager and interim / year-end audits by providing complete, well-supported transactional evidence.
• Work closely with the COE in Vietnam to ensure processes are applied consistently and issues between country and COE are resolved without delay.
• Support standardisation and continuous improvement across the shared-service model, including automation initiatives.
• Not responsible for: interpreting Thailand tax positions, signing statutory filings, or signing off audited financial statements. These sit with the Acct & Tax Manager / Head of Finance TH, who has the business visibility required for sign-off.
• Minimum 7 years' (or more) relevant accounting / finance experience, with a strong, demonstrable technical foundation across AP, AR and GL.
• Proven experience managing or supervising a team, with the ability to build capability and hold direct reports accountable.
• Experience in a shared-service or Centre-of-Excellence environment - comfortable liaising with a centralised processing team and managing the country-COE relationship.
• Working knowledge of Thailand tax and statutory compliance processes (execution level); regional exposure an advantage.
• Hands-on experience with a major ERP (NetSuite an advantage) and confident with reconciliations and month-end close.
• Proactive and always on top of the numbers - chases issues down early and does not let receivables, reconciliations or open items drift.
• Detail-oriented and control-minded, with a track record of clean books and few errors.
• Able to operate at a senior level - lead a team, take ownership, make decisions, and communicate confidently with country finance, the COE and the business.
• Fluent in Thai and English.
• Professional accounting qualification (CPA or equivalent) preferred.
• What Success Looks Like.
• Thailand AP, AR and GL are consistently accurate, supported and error-free - owned end-to-end by this role.
• Month-end close is completed on time, with proper accruals and cut-off.
• Accounts Receivable and claimbacks are current, well-tracked and reconciled - nothing left to drift.
• The COE Thailand team is well-led, with quality issues caught before they reach country finance or audit.
• The Acct & Tax Manager / Head of Finance TH can rely on transactional data being complete when forming statutory positions and signing the audited FS - without needing to chase COE.
• A smooth, low-friction working relationship between Thailand, the COE and the business.

Skills:

Negotiation

Job type:

Full-time

• Key Account Ownership & Revenue Growth (55 to 60%).
• Own and manage assigned Modern Trade key accounts as the primary point of contact.
• Drive sales growth, distribution expansion, and velocity uplift across accounts, categories, and SKUs.
• Develop, plan, and execute rolling 6 to 12 month A&P / BTL plans (promotions, displays, activations) in partnership with retailers.
• Track and manage sales actuals vs forecast vs budget at account, category, and SKU level.
• Lead negotiations on promo mechanics, displays, pricing support, and retailer programs to achieve win-win outcomes.
• Monitor sell-out performance, promo uplift, and ROI, using data to inform future plans.
• Ensure strong on-shelf availability (OSA) by working closely with sales ops, supply chain, trade marketing, and retailers.
• Distribution Expansion & New Listings (15 to 20%).
• Drive new SKU listings and door expansion within existing Modern Trade partners.
• Support and execute new account/channel openings in Thailand, ensuring strong in-store launches and early velocity.
• Build structured account expansion plans aligned with portfolio priorities and channel strategy.
• Execution Excellence & Cross-functional Leadership (15 to 20%).
• Displays, POSMs, and promo price tags are executed on time and in full.
• Store-level execution meets agreed standards.
• Collaborate with Marketing on brand campaigns, GWPs, contests, and in-store storytelling.
• S&OP demand planning.
• Order fulfilment.
• Debit note, TTA, and claims reconciliation.
• Commercial Rigor (5 to 10%).
• Act as a commercial voice within the Thailand sales team.
• Support in maintaining account hygiene, negotiation quality, and execution discipline.
• Identify risks early (OSA, distribution gaps, underperforming SKUs, retailer friction) and proactively propose solutions.
• Contribute to broader Modern Trade strategy discussions and continuous improvement of sales processes.
• What you should have.
• 3 - 10 years of experience in FMCG sales, Modern Trade key account management, or commercial roles.
• Proven track record managing Modern Trade retailers in Thailand.
• Hands-on experience in promo planning, display negotiations, and sell-out management.
• Excellent negotiation, communication, and stakeholder management skills.
• A teachable/coachable spirit - this is critical because you will be pulling the biggest levers of Blood's growth.
• Organized & highly analytical self-starter who can manage multiple projects and figure out complex problems without a lot of oversight.
• Fast learner and a team player, while being detail-oriented.
• Good written and verbal communication skills.
• n.
• Make a difference - As a fast-growing consumer start-up, joining us is both an opportunity to make a real difference in the lives of millions of women, as well as experience unique learnings first-hand as we scale up.
• Great team - We have a diverse team across Asia-Pacific where you will get to work alongside bright and driven individuals with proven experience in high-growth environments in both startups and MNCs alike.
• Strong backing - We are funded and backed by top angel investors in SE-Asia.
• Working flexibility - We believe in a hybrid working environment, where our team can benefit from the best advantages of working from home, working from office, and anywhere in between.

Experience:

5 years required

Skills:

eCommerce, Digital Marketing, English

Job type:

Full-time

• Ecommerce Sales Ownership & Growth Execution (60%).
• Own and drive ecommerce GMV and sales targets for Thailand.
• Platform campaigns (e.g. double-digit, payday, mega campaigns).
• Tactical promotions (e.g. bundles, vouchers, flash deals).
• Always-on performance marketing.
• Optimise digital marketing execution and spends based on performance and ROI and identify opportunities for reallocation and incremental investments.
• Growth Hacking & Experimentation (20%).
• PDP optimisation (images, copy, bundles).
• Pricing and promo mechanics.
• Ad creatives and targeting.
• CTR, ATC, CVR, AOV, ROAS.
• Identify quick wins to accelerate early traction and proof of concept.
• Platform & Partner Management (10%).
• Own relationships with key ecommerce marketplace platforms.
• Negotiate for visibility, placements, and campaign support.
• Manage local partners (e.g. fulfilment, enablers, agencies).
• Cross-Functional Collaboration (10%).
• Marketing (campaigns, content, digital assets, influencers).
• Operations (demand planning, inventory, fulfilment).
• Ecommerce (best practices and playbooks).
• Work closely with local sales and marketing to ensure strong alignment between marketing campaigns, online demand, and offline distribution.
• 2-5 years of direct, hands-on experience in Thailand ecommerce (Shopee, TikTok Shop, Shopify), preferably for FMCG brands.
• Preferred 0 to 1 experience in building and scaling ecommerce channels (or in an early-stage start-up environment).
• Strong understanding of performance marketing fundamentals and metrics such as CTR, ATC, AOV, CVR.
• Highly hands-on with a bias for action; comfortable with strategising and executing.
• Strong analytical skills with ability to translate data into actionable insights, and then executing and iterating.
• Native Thai speaker + fluent in English.
• n.
• Be part of a vibrant, innovative environment where you are empowered with the tools, resources, and leadership support to excel and grow. Join a purpose-driven organization that is challenging norms and influencing the health and lives of millions of women in Southeast Asia.
• Make a difference - As a fast-growing consumer start-up, joining us is both an opportunity to make a real difference in the lives of millions of women, as well as experience unique learnings first-hand as we scale up.
• Great team - We have a diverse team across Asia-Pacific where you will get to work alongside bright and driven individuals with proven experience in high-growth environments in both startups and MNCs alike.
• Strong backing - We are funded and backed by top angel investors in SE-Asia.
• Working flexibility - We believe in a hybrid working environment, where our team can benefit from the best advantages of working from home, working from office, and anywhere in between.

Skills:

Business Development, Negotiation

Job type:

Full-time

• Conduct face-to-face meetings with partners to present tailored, compelling propositions.
• Communicate the unique benefits of partnering with Hotelbeds.
• Lead high-stakes negotiations with new and existing partners.
• Secure favorable terms and close high-value agreements.
• Drive revenue growth within the given portfolio.
• Identify opportunities to improve contracting quality and conversion rates.
• Monitor and act on performance metrics.
• Integrate HBX Group ecosystem solutions into partner strategies.
• Identify and onboard new strategic accounts.
• Collaborate with Business Development Managers to harvest signed acquisitions.
• Maintain accurate records in internal tools.
• Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.
• Skillset and Experience required.
• Strong negotiation and influencing skills.
• Ability to effectively connect and communicate with the top hotel decision makers (Owner, GM level).
• Proven track record of strategic high-value deal closures.
• Strategic account planning.
• Data analysis and insight generation.
• Adaptability and solution orientation.
• Strong understanding of the Thai hotel market.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Highly organised and efficient with attention to detail.
• Fast learner.
• Experience with tools such as Salesforce and Tableau.
• English proficiency at the business level.
• At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Skills:

Management

Job type:

Full-time

• Be hands on - its one of the job's fundamental task, and most of our development managers are writing and reviewing code, giving expert level coaching and guidance to their engineers.
• It's important to have a love of engineering and a passion for building things elegantly and at scale. Staying in touch with where the industry is going is crucial, and it's important to have strong opinions about how systems should be architected, engineered, and maintained.
• Do full stack engineering: you should have solid experience in all parts of the technology stack: infrastructure, client side, back end, performance, data, and others.
• Developing people - Despite our investment and belief in technology, people are still our greatest asset. The right candidate will have a keen interest in developing people: inspiring those around them so they can achieve their potential. Being able to bring A-players such as yourself from outside and integrating them into the business will also be important.
• Extremely proficient in at least 1 programming language (Java, Scala, C#).
• Strong experience in systems architecture - particularly in complex, scalable and fault tolerant distributed systems.
• Demonstrable experience as a system owner with operational responsibility.
• Proficient in lower level engineering (Garbage collection, context switching, threading).
• DevOps culture - Agility. Leanness. Automation. CI/CD.
• Good understanding of application security.
• Passionate about technology and the Internet.
• Must have worked in a successful agile development team.
• Must have run engineering teams before with 5+ direct reports.
• Able to operate with autonomously: making decisions, setting KPIs, with a strong sense of ownership.
• Practices data driven decision making.
• Proficiency in more than one programming language.
• sanjose.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Skills:

Business Development

Job type:

Full-time

• Convert digitally registered leads by contacting potential hotel partners via phone and email, focusing on mid-level TTV opportunities.
• Monitor and ensure completion of technical and commercial onboarding processes to achieve "Ready to Sell" and "First Booking" status.
• Manage onboarding for strategic acquisitions from the Account Developer team and leads generated via HBX webforms (public and internal).
• Support hotels and chains in the ARI mapping process via channel managers or connectivity platforms (e.g., SynXis).
• Share extranet credentials and contract code details necessary for system setup.
• Ensure completeness and accuracy of hotel content, including room names, descriptions, and images for proper client mapping.
• Monitor the first 10 room nights to ensure correct system setup, payment functionality, and competitive pricing compliance.
• Coordinate smooth handover to the commercial team with a structured plan, including key contacts, agreements, and potential challenges.
• Promote a digital-first approach by encouraging use of automated tools for hotel acquisition and onboarding.
• Skillset and Experience required.
• Bachelor's degree in Hospitality, Tourism, or a related field.
• Fluent in English & additional languages (e.g., Mandarin, Cantonese, Russian, German, French, Spanish).
• Experience in hotel distribution, OTA, travel tech, hospitality, or related industries preferred.
• Background in onboarding, acquisition, sales support, or partner/account management is an advantage.
• Strong understanding of hotel systems, channel managers, and ARI mapping processes.
• Excellent communication and stakeholder management skills.
• Comfortable with high-volume outreach (calls and emails).
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Proactive and solution-driven mindset with good problem-solving skills.
• Familiarity with systems such as SynXis or similar connectivity tools is preferred.
• At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Skills:

Kubernetes

Job type:

Full-time

• Design, build, and operate platform software in Go on Kubernetes.
• Own a part of the platform through delivery and production: controllers, automation, and GitOps.
• Work with InfraOps and the teams who run on the platform, so changes are safe to roll out and easy to use.
• At Senior: lead the design of a component, mentor other engineers, and carry production ownership without day-to-day direction.
• Production software engineering experience. At Senior, you have owned a service or platform component through design, delivery, and production, and you design the solution, not only implement it.
• Go, or a similar systems language you can be productive in quickly.
• Practical Kubernetes in production: workloads, APIs, and how a cluster behaves when something breaks.
• Linux, and the habit of testing what you ship.
• Enough observability to tell whether a change is healthy: metrics, logs, and alerts.
• Clear written and spoken English, including design notes, reviews, and discussion with other teams.
• Comfortable using coding agents in day-to-day work, or able to pick that workflow up quickly. They do not replace judgment, code quality, or owning what you ship.
• Kubernetes past being a cluster user: controllers, operators, or CRDs.
• Cluster API, ArgoCD, or other GitOps.
• Networking, DNS, certificates, or load balancing.
• Contributing to an open-source operator or controller.
• CI/CD for infrastructure.
• Working across several teams in a large engineering organization.
• telaviv.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Skills:

Social media, Leadership Skill, SQL

Job type:

Full-time

• Lead multi-country, multi-site social media operations, owning service quality, response and resolution performance, efficiency, resiliency and cost-to-serve.
• Set standard operating procedures (SOPs) for customer engagement across public and private channels, ensuring timely, empathetic, accurate, and on-brand responses to inquiries, complaints, reviews, and escalations.
• Establish a robust online reputation management framework, including social listening, sentiment analysis, performance reporting, and early-warning mechanisms.
• Own and report core social operations KPIs, including response coverage, response and resolution time, sentiment, escalation rate, quality, and customer experience outcomes.
• Define the operating model across capacity, language coverage, channel mix, routing, vendor strategy, and 24/7 support to deliver scalable, consistent social care.
• Scale social listening, social care, and case-management capabilities using social media tools and platforms.
• Coordinate cross-functional crisis response with Brand, PR, CEG Operations, and other relevant teams, ensuring early risk identification, clear ownership, and disciplined execution.
• Provide timely, executive-ready updates to Agoda leadership on social media trends, customer impact, viral posts, team performance, and recommended actions.
• Design and evolve the organization, language pools, shift strategy, vendor model, and capability roadmap to meet changing business and customer needs in digital landscape.
• Partner with WFM, QA, Training, Analytics to anticipate demand risks arising from seasonality, launches, policy changes, product feedback, viral trends, and external events, and lead timely operational adjustments.
• Lead and develop Team Managers and the broader team, fostering a high-performance culture with strong leadership capability, execution discipline and talent mobility.
• Develop talent and succession plans while strengthening leadership capability through coaching, mentoring, knowledge sharing, training, and targeted development plans.
• Drive leadership effectiveness and organizational engagement by assessing performance; communicating strategy, business updates, and expectations through skip-level 1:1s and team engagement activities.
• Ability to remain calm and make rational, decisive judgments in high-visibility, ambiguous situations with limited information, including viral or reputational crises, while identifying systemic risks before they escalate publicly.
• Address team performance decisively, fairly, and in line with Agoda values.
• 10+ years of progressive leadership experience in large-scale, multi-site, multi-country social care operations within technology, e-commerce, travel, consumer internet, or a high-growth consumer brand.
• Strong strategic thinking combined with exceptional operational execution and the ability to translate strategy into measurable outcomes.
• Proven experience building, scaling, and improving operating models across markets, channels, and customer segments.
• Advance stakeholder management and influencing capability, including credibility with senior leadership.
• Experience leading and developing managers, building high-performing teams, and creating resilient leadership pipelines.
• Strong analytical capability, including the ability to use data to diagnose performance issues, identify emerging risks, and prioritize investment.
• Working knowledge of social media listening, engagement, and case-management tools (e.g. Sprinklr, Sprout Social, or Meltwater).
• Working knowledge of SQL.
• Experience working in regulated, high-growth, or highly localized markets.
• Strong experimentation mindset, with experience testing and scaling new service, automation, or engagement models.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Working Hours: Regular Shift with some after-hours/on-call on a need basis for crisis management.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Skills:

Automation, Excel, Assurance, English

Job type:

Full-time

• Has the required technical and functional expertise in the domain, with a strong understanding of Amadeus products, business processes, and customer operations.
• Works using established procedures while actively identifying opportunities for automation, standardization, and process optimization.
• Leverages data, digital tools, automation, and AI-enabled capabilities to improve efficiency, quality, and scalability of operational activities.
• Analyses information from multiple sources to support decision-making, recommend improvements, and drive continuous transformation initiatives.
• Collaborates effectively within a global and diverse team environment, sharing knowledge and contributing to collective success.
• Works with a moderate level of guidance from the manager while progressively increasing autonomy and ownership.
• Contributes to the evolution of operational practices by reducing repetitive manual activities and enabling higher-value business outcomes.
• Data Maintenance, Data Management & Operational Excellence.
• Ensure accurate and complete customer and provider data is received and maintained in accordance with defined SLAs.
• Ensure integrity, consistency, and quality of product-related data across products and customer segments.
• Perform quality analysis, data validation, monitoring, and controls during implementation and production activities.
• Support production by investigating, resolving, and monitoring data-related incidents (IRs/PTRs) within SLA commitments.
• Identify opportunities to improve data quality, streamline activities, and reduce operational inefficiencies.
• Contribute to automation initiatives by documenting recurring activities, proposing process improvements, and supporting implementation of automated solutions.
• Develop understanding of AI and automation tools used within the organization to enhance operational effectiveness.
• Knowledge Sharing, Customer Value & Process Transformation.
• Deliver content management training, workshops, and knowledge-sharing sessions to internal teams and customers.
• Optimize customer usage of products through audits, recommendations, workshops, and best-practice guidance.
• Review, simplify, and improve processes and procedures to enhance efficiency, scalability, and knowledge transfer.
• Lead continuous improvement initiatives that leverage automation and digital capabilities to eliminate repetitive tasks.
• Collaborate with stakeholders to identify opportunities that create measurable customer and business value.
• Act as a domain expert, supporting operational transformation and helping teams adopt more efficient ways of working.
• Contribute to the transition from task execution toward higher-value activities focused on analysis, optimization, and customer outcomes.
• Leadership, Consultancy & Transformation.
• Deliver consultancy and specialized services within the domain with full autonomy.
• Lead and manage Data Management initiatives while ensuring quality, timing, budget, and customer satisfaction objectives are achieved.
• Drive strategic process optimization and transformation initiatives through automation, AI enabled solutions, and operational excellence practices.
• Identify, design, and develop new services that provide additional value to customers and support business growth.
• Provide consultancy through audits, recommendations, workshops, training programs, presales activities, and improvement roadmaps.
• Mentor and guide team members, fostering knowledge sharing and supporting the evolution of Implementation Specialist into more supervisory and business-oriented roles.
• Promote innovation, continuous improvement, and adoption of scalable automated solutions across the organization.
• Strengthen expertise recognition with customers and internal stakeholders by acting as a trusted advisor and transformation champion.
• Contribute to shaping the future organization where automation handles repetitive activities, allowing teams to focus on business impact, customer success, and strategic initiatives.
• Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, Business, Travel & Tourism, or a related field.
• Experience in customer or product implementation, product configuration, activation, functional testing, customer onboarding, or production support. Experience with travel-distribution, ticketing, or payment solutions is strongly preferred.
• Good understanding of customer implementation lifecycles, travel-agency workflows, product activation and configuration, service readiness, SLA commitments, change or release processes, and operational excellence.
• Open to work in a hybrid set-up.
• Strong functional configuration and troubleshooting skills; end-to-end testing and validation; requirements and process documentation; implementation tracking and incident-management tools; Excel or similar tools for operational checks and monitoring; and practical awareness of automation, GenAI, and quality-assurance solutions.
• English - professional working proficiency; able to explain functional and technical topics clearly to customers and global teams.
• Ticketing and payment product functionality, customer and office setup, product activation, configuration dependencies, referential elements, market-specific requirements, implementation controls, migration or go-live support, and post-implementation hyper-care.
• Customer-focused and detail-oriented, with structured problem solving, ownership, clear communication, collaboration across functions and cultures, ability to manage priorities and deadlines, and a continuous-improvement mindset that embraces automation and AI-enabled ways of working.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
• Be aware of recruitment scams.
• Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.