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Skills:

Recruitment, English

Job type:

Full-time

• You will collaborate with APMEA Training & Development Manager to identify training needs focused on country needs and develop and implement the training strategy and roadmap for the Business Unit Transformers, ensuring alignment with the overall business strategy, external trends, and customer requirements (both internal & external).
• You will support the HUB Onboarding Training Programs and take an active part in onboarding new hires for your respective country and support employee growth through implementing the training programs created on both Global and HUB Level in your respec ...
• You will build monthly and quarterly training plans, collaborating with HUB Training, consulting on training plans of individuals and monitor training requirements and completions also use the LMS effectively, in line with HUB guidelines, keeping the system and records consistent.
• You will keep track of learning initiatives "on the job" as well as coaching and mentoring, establish and follow the HUBs appropriate KPI's to monitor our learning and development process and initiate the required improvement initiatives in case of deviations.
• You will evaluate the effectiveness of training programs by monitoring team performance and providing feedback to the HUB Training Manager and act as a strategic partner to functional leaders in your respective country, identifying the training gaps, training priorities, and align HUB training programs to business needs.
• You will lead the rollout and execution of training programs in your respective country, by coordinating with regional and local teams and adapt training for cultural and operational differences.
• You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• You hold a bachelor's degree.
• Company history, divisions and strategies knowledge.
• Basic understanding of industry. Proficiency in software such as MS Excel, MS Word, MS PowerPoint.
• Proficiency in employee development skills such as training, training facilitation and goal setting.
• Excellent presentation & facilitation skills.
• Proficiency in English language. Excellent verbal and written communication skills.
• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee's performance result and Business performance).
• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.
• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
• Growth possibility: Learning and development platform, career movement opportunity within organization.
• Possibility to gain experience in international environment.
• Please be advised that the benefits provided may differ depending on the employee's country of hire.
• Accessibility and reasonable accommodation.
• Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a _general inquiry form_on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
• This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
• Use of Al and automated tools in recruitment.
• As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as _Hitachi 's Global Data Privacy Notice._.
• Background Screening and Security Checks.
• As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
• For certain roles particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
• The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Skills:

English, Thai

Job type:

Full-time

• Training Philosophy, Objectives and Methodology.
• Competency Assessment Methods and Certification Framework.
• Maintenance Training Matrix.
• Individual Training Plans.
• Plans of Instruction.
• Training Manuals (instructor guides, trainee guides, assessments).
• Maintenance Training Schedule.
• Training Delivery and Management.
• Plan and manage end-to-end delivery of training for BEM maintenance managers, supervisors, and technical staff across maintenance Levels 1 to 4.
• Fully manage and supervise all training sessions, including where BEM's own Key Instructors are involved.
• Ensure all training is completed no later than three months before the Public Demonstration Run for MRT Orange Line East Section 1.
• Coordinate Level 4 overhaul training schedule with BEM and MRTA as required.
• Coordination and Stakeholder Management.
• Liaise with the AFC Equipment Supply Contractor to ensure training equipment availability.
• Arrange and manage transport to site for all training activities.
• Work closely with BEM's Representative on all training approvals, scheduling, and progress reviews.
• Accommodate MRTA staff participation across all training courses.
• Certification and Compliance.
• Assess and certify BEM staff competency through theoretical and practical assessments against the agreed competency matrix.
• Apply and enforce attendance requirements: minimum 80% for standard training, 100% for safety-critical modules.
• Issue certificates to trainees who meet the required standard.
• Records and Reporting.
• Maintain comprehensive Training Records for each trainee, covering attendance, participation, and assessment results.
• Submit records to BEM monthly throughout the mobilization period.
• Provide attendance records, photographic evidence, trainee evaluations, and assessment summaries within 14 days of each training event.
• Ensure Training Records are audit-ready to support milestone payment claims at each contractual payment trigger.
• Report progress to the Project Manager.
• Mandatory.
• Experienced in maintenance training.
• Demonstrated experience managing training program setup and delivery within a railway operations company, specifically in the maintenance field.
• Proven track record designing and delivering multi-level technical training programs.
• Excellent English communication skills, both written and spoken to communicate with stakeholders.
• Preferred.
• Experience in AFC, ticketing systems, or M&E railway systems.
• Familiarity with Thai transit authority processes and client environments (BEM, MRTA).
• Experience working within contractor-operator contractual frameworks.
• Proficiency in developing competency frameworks and assessment tools.
• Contract Terms.
• This is a fixed-term contract position and is not a permanent role.
• Our Talent Acquisition Team is looking forward to hearing from you.
• We look forward to receiving your application in just a few clicks via our career portal.
• For further information about Hitachi Rail as an employer visit us on www.hitachirail.com/careers.
• About us.
• Our motivation is the mobility turnaround. To achieve this, our teams find innovative products and solutions that ensure the operation and reliability of the entire rail network and increase capacities on the rails.
• Stronger together: Networking through internal networks and working in international teams.
• Our drive: Together, we are laying the foundations for the digitization of the rail around the world, to get people safely to their destinations and to their loved ones!.
• Attractive conditions: A secure and permanent job with a global company.
• Notes.
• Equal opportunities and self-determined participation of severely disabled persons and persons of equal status as well as respectful cooperation are firmly anchored principles within Hitachi Rail and its subsidiaries. We also aim to offer all our equal opportunities to start a career and to receive training and further education in our company. We consciously promote diversity and togetherness in our teams.
• Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs athttps://www.hitachirail.com/careers.
• At Hitachi Rail, there is a place for everyone.We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
• We would be delighted if you would be one of our followers at _https://www.linkedin.com/company/hitachirail_.

Skills:

Quality Assurance, Assurance

Job type:

Full-time

• วางกลยุทธ์และพัฒนางาน Training และ Quality Assurance (QA) สำหรับพนักงานขายประกัน สุขภาพ, PA และประกันรถยนต์ ทั้งช่องทางโทรศัพท์ (Telesales) และ Face-to-Face.
• ออกแบบและพัฒนาหลักสูตรฝึกอบรมตั้งแต่ระดับพื้นฐานจนถึงระดับมืออาชีพ ครอบคลุม.
• ความรู้ผลิตภัณฑ์ประกันสุขภาพ, PA และประกันรถยนต์.
• โครงสร้างกรมธรรม์ ความคุ้มครอง เงื่อนไข ข้อยกเว้น และการเปรียบเทียบแผน.
• ทักษะและเทคนิคการขายให้เหมาะกับสินค้าแต่ละประเภท.
• ถ่ายทอดความรู้และสอนงานให้พนักงานขายเข้าใจง่าย ใช้ได้จริง และสามารถปิดการขายได้จริง.
• สร้างแรงบันดาลใจ (Motivation & Mindset) เพื่อให้พนักงานขายเติบโต พัฒนาตนเอง และรักษาผลงานขายอย่างต่อเนื่อง.
• ออกแบบ จัดทำ และบริหาร Nursary Program รวมถึงกิจกรรม Coaching, Role Play และ Workshop.
• สำหรับพนักงานขายใหม่ (New Joiner).
• สำหรับการยกระดับทักษะพนักงานที่มีประสบการณ์ ทั้งกลุ่มประกันสุขภาพ, PA และประกันรถยนต์.
• วางโครงสร้างและมาตรฐาน Quality Assurance (QA) งานขายทางโทรศัพท์ ครอบคลุม.
• มาตรฐานการนำเสนอสินค้า.
• Compliance และข้อกำหนดของประกันสุขภาพ, PA และประกันรถยนต์.
• คุณภาพการสื่อสารและประสบการณ์ลูกค้า.
• วิเคราะห์ผล QA และคุณภาพการขาย เพื่อระบุ Pain Point และนำไปปรับปรุง Training, Coaching และ Sales Process ให้ตรงจุด.
• พัฒนาหลักสูตร Up-Skill / Re-Skill สำหรับพนักงานขายที่มีประสบการณ์ เพื่อเพิ่มประสิทธิภาพการขาย การ Cross-sell / Up-sell และการทำยอดขายที่สูงขึ้น โดยเฉพาะผลิตภัณฑ์ประกันรถยนต์.
• ทำงานร่วมกับ Sales Supervisor และ Sales Manager เพื่อวิเคราะห์ปัญหาการขายในแต่ละผลิตภัณฑ์ และพัฒนาแนวทางยกระดับทีมขายให้สอดคล้องกับเป้าหมายยอดขายขององค์กร.
• ปริญญาตรีขึ้นไป (ไม่จำกัดสาขา).
• มีประสบการณ์ด้าน Training, Sales Development หรือ Quality Assurance งานขายประกัน อย่างน้อย 7-10 ปี.
• มีประสบการณ์และความรู้เชิงลึกด้าน.
• ประกันสุขภาพ.
• ประกันอุบัติเหตุส่วนบุคคล (PA).
• ประกันรถยนต์ (Motor Insurance) ทั้งภาคสมัครใจและภาคบังคับ.
• เคยพัฒนาหลักสูตรฝึกอบรมพนักงานขายตั้งแต่ระดับเริ่มต้นจนถึงระดับมืออาชีพ ครอบคลุมหลายผลิตภัณฑ์ประกัน.
• มีทักษะการสอน ถ่ายทอด และ Coaching ที่สามารถเปลี่ยนพนักงานให้ "เข้าใจสินค้า ขายถูกต้อง และขายได้จริง".
• มีความเข้าใจงาน QA การขายทางโทรศัพท์ และสามารถออกแบบ วางระบบ และบริหาร QA ได้ทั้งโครงสร้าง โดยเฉพาะงานขายประกันรถยนต์ที่มีความซับซ้อนด้านเงื่อนไขและ Compliance.
• มีภาวะผู้นำสูง สื่อสารดี สามารถทำงานร่วมกับทีมขายและทีมบริหารได้อย่างมีประสิทธิภาพ.
• มีความคิดเชิงระบบ (Systematic Thinking) มองการพัฒนาศักยภาพทีมขายในระยะยาว และสามารถเชื่อมโยง Training - QA - Performance เข้าด้วยกัน.

Skills:

Project Management, Leadership Skill, English

Job type:

Full-time

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world. Duties and Responsib ...

Experience:

5 years required

Skills:

English, Thai

Job type:

Full-time

• Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.
• Develop group training programs that address specific business needs.
• Develop training manuals that target tangible results.
• Implement effective and purposeful training methods.
• Effectively manage the training budget.
• Plan and organize the training workshop.
• Evaluate organizational performance to ensure that training meets business needs and improves performance.
• Assess employees' skills, performance and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities.
• Effectively communicate with team members, trainers and management.
• Create a curriculum to facilitate strategic training based on the organization's goals.
• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
• Manage the technologies and technical personnel required to develop, manage and deliver training.
• Keep abreast of training trends, developments and best practices.
• Intensive experiences in Elevator industry (>10 yrs).
• Good attitude - collaborative, systematic thinking and good team player.
• Have Training Skills and experiences in training.
• Can communicate and provide training in English.
• This training manager will be Thai; his main duty will be set up technical training structure and conduct training for TH mechanics and engineers.
• Additionally, he needs to coordinate training needs for offices around Southeast Asia (SEA) countries and to provide training to other SEA field staffs in English (about 20% of his time).
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
• When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
• Become a part of the Otis team and help us.
• _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]._.
• Click on this link to read the Policy and Terms.

Skills:

English, Thai

Job type:

Full-time

• Bangkok, Thailand.
• R0139520.
• Hitachi Rail (Thailand) Limited.
• Communications & Corporate Affairs.
• Full time.
• No.
• About Us.
• A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.
• As Hitachi Rail, we are advancing rail signalling and safety solutions to ensure safe and efficient railway operations worldwide.
• Our technologies help to bring billions of people reliably to their destinations by rail every year - making sustainable mobility a reality.
• Training Manager - Fixed Term Contract (Ref.No. R0139520).
• at our location in.
• Thailand, Bangkok.
• Training Document Management.
• Training Philosophy, Objectives and Methodology.
• Competency Assessment Methods and Certification Framework.
• Maintenance Training Matrix.
• Individual Training Plans.
• Plans of Instruction.
• Training Manuals (instructor guides, trainee guides, assessments).
• Maintenance Training Schedule.
• Training Delivery and Management.
• Plan and manage end-to-end delivery of training for BEM maintenance managers, supervisors, and technical staff across maintenance Levels 1 to 4.
• Fully manage and supervise all training sessions, including where BEM's own Key Instructors are involved.
• Ensure all training is completed no later than three months before the Public Demonstration Run for MRT Orange Line East Section 1.
• Coordinate Level 4 overhaul training schedule with BEM and MRTA as required.
• Coordination and Stakeholder Management.
• Liaise with the AFC Equipment Supply Contractor to ensure training equipment availability.
• Arrange and manage transport to site for all training activities.
• Work closely with BEM's Representative on all training approvals, scheduling, and progress reviews.
• Accommodate MRTA staff participation across all training courses.
• Certification and Compliance.
• Assess and certify BEM staff competency through theoretical and practical assessments against the agreed competency matrix.
• Apply and enforce attendance requirements: minimum 80% for standard training, 100% for safety-critical modules.
• Issue certificates to trainees who meet the required standard.
• Records and Reporting.
• Maintain comprehensive Training Records for each trainee, covering attendance, participation, and assessment results.
• Submit records to BEM monthly throughout the mobilization period.
• Provide attendance records, photographic evidence, trainee evaluations, and assessment summaries within 14 days of each training event.
• Ensure Training Records are audit-ready to support milestone payment claims at each contractual payment trigger.
• Report progress to the Project Manager.
• Mandatory.
• Experienced in maintenance training.
• Demonstrated experience managing training program setup and delivery within a railway operations company, specifically in the maintenance field.
• Proven track record designing and delivering multi-level technical training programs.
• Excellent English communication skills, both written and spoken to communicate with stakeholders.
• Preferred.
• Experience in AFC, ticketing systems, or M&E railway systems.
• Familiarity with Thai transit authority processes and client environments (BEM, MRTA).
• Experience working within contractor-operator contractual frameworks.
• Proficiency in developing competency frameworks and assessment tools.
• Contract Terms.
• This is a fixed-term contract position and is not a permanent role.
• Our Talent Acquisition Team is looking forward to hearing from you.
• We look forward to receiving your application in just a few clicks via our career portal.
• For further information about Hitachi Rail as an employer visit us on.
• www.hitachirail.com/careers.
• About us.
• Our motivation is the mobility turnaround. To achieve this, our teams find innovative products and solutions that ensure the operation and reliability of the entire rail network and increase capacities on the rails.
• Stronger together.
• Networking through internal networks and working in international teams.
• Together, we are laying the foundations for the digitization of the rail around the world, to get people safely to their destinations and to their loved ones!.
• A secure and permanent job with a global company.
• Notes.
• Equal opportunities and self-determined participation of severely disabled persons and persons of equal status as well as respectful cooperation are firmly anchored principles within Hitachi Rail and its subsidiaries. We also aim to offer all our equal opportunities to start a career and to receive training and further education in our company. We consciously promote diversity and togetherness in our teams.
• Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at.
• https://www.hitachirail.com/careers.
• At Hitachi Rail, there is a place for everyone.
• We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.
• It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
• We would be delighted if you would be one of our followers at.
• https://www.linkedin.com/company/hitachirail.

Experience:

5 years required

Skills:

Project Management, Problem Solving, Enthusiastic, Electronics, Automation, English

Job type:

Full-time

• We're committed to bringing passion and customer focus to the business.*.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*.
• Position: Production Training Manager.
• Location: Lumentum Thailand, Navanakorn - Pathum Thani.
• Department: Productions.
• Reports To: Senior Director, Operations.
• Position Summary.
• We are seeking an experienced and passionate Manufacturing Training Manager to lead the development, implementation, and continuous improvement of training and workforce capability programs across our manufacturing operations.
• This role is responsible for ensuring employees possess the technical, operational, quality, safety, and compliance competencies required to support business objectives, manufacturing excellence, and operational readiness. The Manufacturing Training Manager will partner closely with Operations, Engineering, Quality, EHS, HR, and Production leaders to build a high-performance learning culture while driving workforce development, compliance training, and skills enhancement initiatives.
• The ideal candidate will have strong experience in manufacturing training, learning and development, competency management, instructional design, and organizational capability building within a fast-paced manufacturing environment.
• Training Strategy & Workforce Capability Development.
• Develop and execute the manufacturing training strategy aligned with business goals and operational requirements.
• Establish and maintain training frameworks, competency matrices, certification programs, and employee development pathways.
• Partner with Operations leadership to identify workforce capability gaps and implement development plans.
• Lead workforce upskilling and reskilling initiatives to support business growth and operational transformation.
• Drive a culture of continuous learning and employee development throughout the organization.
• Training Program Management.
• Design, develop, implement, and evaluate manufacturing training programs for operators, technicians, supervisors, and leaders.
• Manage onboarding, orientation, technical skills, cross-training, and certification programs.
• Ensure training content remains current, effective, and aligned with operational requirements.
• Coordinate training schedules and resources to support production demands while minimizing operational disruption.
• Measure training effectiveness and implement continuous improvements based on feedback and business outcomes.
• Technical & Operational Training.
• Partner with Engineering, Quality, and Manufacturing teams to develop technical training programs and work instruction certifications.
• Support new product introduction (NPI), process changes, automation projects,and technology deployment through effective training programs.
• Ensure employees are qualified and certified to perform assigned tasks and manufacturing processes.
• Support knowledge transfer and best practice sharing across manufacturing functions.
• Compliance, Quality & Safety Training.
• Ensure compliance with company policies, regulatory requirements, customer expectations, and industry standards.
• Manage training programs related to EHS, Quality Systems, ISO standards, Responsible Business Alliance (RBA), and other compliance requirements.
• Maintain training records, certification status, and audit-ready documentation.
• Support internal and external audits and ensure timely closure of training-related findings.
• Promote a strong culture of safety, quality, ethics, and compliance.
• Learning Systems & Training Administration.
• Manage Learning Management Systems, training databases, competency tracking, and certification records.
• Develop dashboards and reports to monitor training effectiveness, compliance status, and workforce readiness.
• Ensure training documentation is accurate, standardized, and maintained according to company requirements.
• Utilize data analytics to identify trends and improvement opportunities.
• Leadership & Team Management.
• Lead, coach, and develop the manufacturing training team.
• Build strong partnerships with Operations, Engineering, Quality, HR, and site leadership teams.
• Support talent development, succession planning, and leadership development initiatives.
• Drive employee engagement through learning and development programs.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Continuous Improvement & Organizational Development.
• Drive continuous improvement initiatives related to workforce capability, training efficiency, and learning effectiveness.
• Implement best practices in adult learning, instructional design, and manufacturing training methodologies.
• Support Lean Manufacturing, Kaizen, and operational excellence initiatives through capability-building programs.
• Benchmark training programs against industry best practices and recommend improvements.
• Bachelor's degree in Engineering, Industrial Management, Organizational Development, or related field.
• Minimum 8-10 years of experience in training, learning & development, workforce capability, or manufacturing training environments.
• Minimum 3-5 years of leadership experience managing training teams or learning functions.
• Experience in electronics manufacturing, semiconductor, optical, automotive, or high-tech manufacturing environments is preferred.
• Strong understanding of manufacturing operations, technical training systems, competency management, and adult learning principles.
• Experience supporting ISO, RBA, EHS, and quality compliance training requirements.
• Experience with Learning Management Systems, training databases, and learning technologies.
• Strong project management, communication, facilitation, and stakeholder management skills.
• Good command of English communication.
• Preferred Competencies.
• Learning & Development Leadership.
• Manufacturing Training & Workforce Capability Development.
• Adult Learning & Instructional Design.
• Leadership & Team Development.
• Change Management.
• Stakeholder Management.
• Compliance & Audit Readiness.
• Continuous Improvement & Operational Excellence.
• Data Analytics & Training Effectiveness Measurement.
• Strategic Thinking & Problem Solving.
• Working Conditions.
• Work in both office and manufacturing production environments.
• Regular interaction with production employees, supervisors, engineering teams, and site leadership.
• May require flexibility to support multiple shifts and training activities based on operational needs.
• We are an equal opportunity employer and value diversity at our company. *.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. *.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *.
• Please contact us to request accommodation.*.

Experience:

5 years required

Skills:

Project Management, Industry trends, E-learning, Teamwork, English

Job type:

Full-time

Responsibility: Training Framework Development: - Design and develop a comprehensive training framework for store employees, including tea baristas and store managers. - Create training materials, manuals, and resources that are engaging and effective. - Develop training programs that cover customer service, product knowledge, operational procedures, and company policies. Training Delivery: - Conduct training sessions for new hires and ongoing training for existing employees. - Utilize a variety of training methods, including workshops, on-the-job training, e-learning, and role-pla ...

Skills:

Recruitment, English

Job type:

Full-time

• Samut Prakan, Samut Prakan, Thailand.
• R0137023.
• HITACHI ENERGY (THAILAND) LIMITED.
• Human Resources.
• Full time.
• No.
• The Technical Training Manager is responsible for the training and development needs of the country/region, coordinating the employee-specific training needs and deliver training as necessary. The Technical Training Manager also works in close collaboration with the HUB Training Team to achieve the HUBs training and development goals.
• You will collaborate with APMEA Training & Development Manager to identify training needs focused on country needs and develop and implement the training strategy and roadmap for the Business Unit Transformers, ensuring alignment with the overall business strategy, external trends, and customer requirements (both internal & external).
• You will support the HUB Onboarding Training Programs and take an active part in onboarding new hires for your respective country and support employee growth through implementing the training programs created on both Global and HUB Level in your respective country.
• You will build monthly and quarterly training plans, collaborating with HUB Training, consulting on training plans of individuals and monitor training requirements and completions also use the LMS effectively, in line with HUB guidelines, keeping the system and records consistent.
• You will keep track of learning initiatives "on the job" as well as coaching and mentoring, establish and follow the HUBs appropriate KPI's to monitor our learning and development process and initiate the required improvement initiatives in case of deviations.
• You will evaluate the effectiveness of training programs by monitoring team performance and providing feedback to the HUB Training Manager and act as a strategic partner to functional leaders in your respective country, identifying the training gaps, training priorities, and align HUB training programs to business needs.
• You will lead the rollout and execution of training programs in your respective country, by coordinating with regional and local teams and adapt training for cultural and operational differences.
• You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• You hold a bachelor's degree.
• Company history, divisions and strategies knowledge.
• Basic understanding of industry. Proficiency in software such as MS Excel, MS Word, MS PowerPoint.
• Proficiency in employee development skills such as training, training facilitation and goal setting.
• Excellent presentation & facilitation skills.
• Proficiency in English language. Excellent verbal and written communication skills.
• More about.
• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee's performance result and Business performance).
• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.
• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
• Growth possibility: Learning and development platform, career movement opportunity within organization.
• Possibility to gain experience in international environment.
• Please be advised that the benefits provided may differ depending on the employee's country of hire.
• Accessibility and reasonable accommodation.
• Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a.
• general inquiry form.
• on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
• This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
• Use of Al and automated tools in recruitment.
• As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as.
• Hitachi's Global Data Privacy Notice.
• Background Screening and Security Checks.
• As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
• For certain roles particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
• The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Experience:

5 years required

Skills:

Leadership Skill

Job type:

Full-time

• Lead the design and execution of comprehensive learning and development strategies that support business objectives, brand standards, and operational excellence.
• Develop competency frameworks, career development pathways, and succession-focused learning journeys across all operational levels.
• Establish and continuously enhance training systems, ensuring consistency, scalability, and measurable business impact.
• Design and facilitate world-class Luxury Hospitality, Fine Dining Service, and Guest Experience programs.
• Operational Excellence & Service Standards.
• Drive operational consistency and service excellence across all restaurant locations through structured audits, coaching, and performance improvement initiatives.
• Evaluate operational gaps and implement sustainable solutions to elevate service quality and execution standards.
• Develop and maintain SOPs, Sequence of Service, and signature service rituals that reinforce the brand's premium positioning.
• Lead training and operational readiness programs for new restaurant openings and business expansion projects.
• Leadership & Talent Development.
• Partner with operational leaders to develop high-performing Restaurant Managers, Supervisors, and service teams.
• Establish a robust Train-the-Trainer framework to ensure effective knowledge transfer and training sustainability.
• Strengthen leadership capabilities, coaching culture, and service mindset across the organization.
• Support talent identification, succession planning, and future leadership development initiatives.
• Guest Experience & Hospitality Culture.
• Champion a culture of exceptional hospitality that reflects luxury dining and premium guest experience standards.
• Develop Emotional Hospitality and Personalized Service capabilities to create memorable guest experiences.
• Analyze guest feedback, service trends, and customer insights to drive continuous improvement.
• Design and implement effective service recovery frameworks aligned with luxury hospitality expectations.
• Performance Management & Business Impact.
• Establish training KPIs, performance metrics, and evaluation frameworks to measure learning effectiveness and operational outcomes.
• Monitor service performance, productivity, and team capability development through data-driven analysis.
• Prepare strategic reports, insights, and recommendations for senior leadership to support organizational growth and operational excellence.
• Ensure all learning initiatives contribute to measurable improvements in guest satisfaction, employee performance, and business results.
• Bachelor's degree or higher in Hospitality Management, Hotel Management, Human Resource Development (HRD), Business Administration, or a related field.
• Minimum 8 years of experience in the Hospitality, Restaurant, or Fine Dining industry.
• Proven experience in Training & Development and/or Restaurant Operations.
• Experience managing teams across multiple branches or locations will be an advantage.
• Prior experience in a Michelin-starred restaurant, luxury hotel, or premium dining establishment will be highly preferred.

Skills:

Recruitment

Job type:

Full-time

• Identify training needs, recommend & implement solutions, and evaluate & measure the effectiveness of the programs for Seller.
• Assist Training Head to design material and tools for development program.
• Conduct training program (OIC/ OL/ UL), Sales skills, Financial Knowledge and skills.
• Actively seek opportunities to improve the efficiency and effectiveness of training.
• Handle end-to-end program to ensure all aspects are running smoothly and according to plan.
• Support Training projects and distribution academy activities as assigned.
• Prudential is an equal opportunity employer.
• We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with.
• individual physical or mental health requirements.

Job type:

Full-time

• Senior Training Offficer - Assistant Training Manager.
• วัตถุประสงค์ของตำแหน่งงาน.
• ตรวจสอบและควบคุมการดำเนินงานฝึกอบรมและพัฒนาบุคลากรทั้งกลุ่มธุรกิจแบรนด์ให้เป็นไปตามนโยบายการพัฒนาบุคลากร ตลอดจนประเมินผลติดตาม และพัฒนาระบบงานฝึกอบรมให้สอดคล้องกับเป้าหมายที่กำหนด.
• งานวางแผนการฝึกอบรม.
• 1.วางแผนและตรวจสอบการฝึกอบรมประจำปีสำหรับสาขา/สำนักงานใหญ่.
• 2.วางแผนงานกิจกรรมประจำปีให้กับพนักงานสาขาและสำนักงานใหญ่.
• 3.สื่อสารงานฝึกอบรมประจำปีให้กลุ่มธุรกิจแบรนด์ทราบ.
• 4.ทบทวนค่าใช้จ่ายให้เป็นไปตามงบประมาณการฝึกอบรมที่ตั้งไว้.
• งานวิทยากร.
• 1.พัฒนาออกแบบหลักสูตรการฝึกอบรมในหัวข้อที่เกี่ยวกับงานปฏิบัติการหน้าสาขาเพื่อให้เหมาะสมกับธุรกิจและกลุ่มผู้เรียนได้อย่างมีประสิทธิภาพ.
• 2.พัฒนาสื่อการสอนให้มีความทันสมัยและเหมาะสมกับการเรียนรู้ของพนักงาน ให้ทันสมัยอยู่เสมอ.
• 3.ดำเนินการฝึกสอนหลักสูตรที่เกี่ยวข้องกับการพัฒนาบุคลากรทั้งระดับปฏิบัติการและระดับบริหารที่ปฏิบัติการหน้าสาขาเพื่อเพิ่มศักยภาพการทำงาน.
• 4.ใช้เทคโนโลยี สารสนเทศ เพื่อเพิ่มความแปลกใหม่ในการอบรม ผ่านสื่อต่างๆ เช่น E learning, Knowledge Center Role Play situation.
• งานติดตามประเมินผลการฝึกอบรม.
• 1.พัฒนาและออกแบบระบบวิธีการประเมินผลการฝึกอบรมในแต่ละหลักสูตรเพื่อให้มั่นใจในประสิทธิภาพและประสิทธิผลของการฝึกอบรม.
• 2.วิเคราะห์ข้อมูลการติดตามผลการฝึกอบรมของกลุ่มธุรกิจแบรนด์.
• 3.นำเสนอแนวทางแก้ไขต่อผู้บังคับบัญชาเพื่อพัฒนางานฝึกอบรมให้มีประสิทธิภาพ.
• งานพัฒนาบุคลากรในทีม.
• 1.พิจารณาความต้องการฝึกอบรมของพนักงานในทีมเพื่อเพิ่มขีดความสามารถ.
• 2 ให้คำปรึกษา และ Coaching ในเรื่องที่เกี่ยวข้องกับงานฝึกอบรม การติดตามประเมินผลแก่บุคลากรในทีม.
• 3 ประเมินผลบุคลากรในทีมเพื่อพัฒนาและปรับปรุงความรู้ความสามารถในงานการฝึกอบรม.
• งานจัดทำรายงานเสนอต่อผู้บังคับบัญชา.
• 1. รวบรวมข้อมูลผลประเมินความพึงพอใจหลังจบการฝึกอบรมในแต่ละหลักสูตร.
• 2.วิเคราะห์ผลประเมินความพึงพอใจในแต่ละหลักสูตรเพื่อนำมาพัฒนาหลักสูตรการฝึกอบรม.
• 3.นำเสนอแนวทางแก้ไขเกี่ยวกับหัวข้อการประเมินต่างๆให้กับผู้บังคับบัญชา.
• 4.จัดทำรายงานและวิเคราะห์ผลเกี่ยวกับงานฝึกอบรม.
• งานที่ได้รับมอบหมายจากผู้บังคับบัญชา.
• Line: https://line.me/ti/p/KjJOddBjDk.

Experience:

5 years required

Skills:

Project Management, Data Analysis, Negotiation, eCommerce

Job type:

Full-time

• Commercial Learning Strategy.
• Develop and own the commercial capability roadmap aligned with Lazada Thailand's business priorities.
• Design scalable learning programs that strengthen commercial excellence across all KAM levels.
• Identify capability gaps through performance analysis, business reviews, and stakeholder feedback.
• Continuously evolve the academy curriculum to meet changing business needs.
• KAM Academy Development.
• Design and manage a structured Commercial Academy covering all key commercial competencies.
• Build learning paths for different experience levels, including: New Joiners, Junior KAMs, Senior KAMs, Team Leaders.
• Develop standardized playbooks, best practices, toolkits, templates, and learning resources.
• Ensure all learning materials remain relevant and up to date.
• KAM Onboarding Program.
• Design and continuously improve the end-to-end onboarding journey for new KAMs.
• Build structured onboarding plans covering: Company overview, Commercial fundamentals, Seller management, Category management, Campaign planning, Commercial systems and tools, Data analysis, Internal processes.
• Track onboarding completion and readiness through assessments and certification.
• Upskilling & Reskilling.
• Design targeted upskilling programs to strengthen commercial competencies.
• Build reskilling initiatives to support evolving business priorities and organizational transformation.
• Introduce role-based learning paths that enable career progression.
• Ensure continuous learning culture across commercial teams.
• Framework & Capability Development.
• Develop standardized commercial frameworks including: Seller management framework, Business review framework, Account planning methodology, Negotiation framework, Campaign planning framework, Data-driven decision making, Performance management framework.
• Standardize commercial best practices across all business units.
• Learning Delivery.
• Plan and conduct: New Hire Orientation, Monthly Academy Sessions, Commercial Workshops, Quarterly Kick-off Sessions, Live Training Classes, Knowledge Sharing Sessions, Leadership Talks.
• Facilitate engaging classroom, virtual, and hybrid learning experiences.
• Learning Content Development.
• Develop high-quality learning materials including: Training decks, Learning videos, Interactive modules, Case studies, Business simulations, Practical exercises, Assessments and quizzes.
• Maintain a centralized learning repository.
• Education.
• Bachelor's degree in Business Administration, Marketing, Management, Human Resources, Education, or related field.
• Professional certifications in Learning & Development, Training, Organizational Development, or Business Management is an advantage.
• Experience.
• 5-8+ years of experience in Commercial Excellence, Sales Enablement, Learning & Development, Training, Commercial Operations, or related functions.
• Experience designing and delivering commercial capability programs.
• Experience developing learning curricula and competency frameworks.
• Experience in eCommerce, retail, FMCG, consulting, or technology industries is preferred.
• Experience working with cross-functional stakeholders and senior management.
• Technical Skills.
• Strong instructional design and curriculum development skills.
• Excellent presentation and facilitation abilities.
• Strong project management skills.
• Experience developing training materials and learning content.
• Strong analytical and problem-solving capabilities.
• Excellent Microsoft PowerPoint, Excel, and Word skills.
• Experience with Learning Management Systems (LMS) is an advantage.
• Ability to interpret business performance metrics and translate insights into capability-building initiatives.

Skills:

Telesales

Job type:

Full-time

• Training Roadmap.
• for Telesales staff, covering.
• Onboarding.
• Skill Improvement., and.
• Career Development.
• Organize.
• training classes.
• according to the established roadmap and/or invite.
• guest speakers.
• to share knowledge aligned with the defined objectives.
• Create.
• recognition programs.
• and.
• engagement programs.
• to build strong.
• motivation.
• among employees.
• Perform.
• other assigned duties.
• as required.
• Understand selling process (Tele s ales) Experience at least 5 Years.
• Communication & Story Telling.
• Ability to measure performance.
• Great organizational and interpersonal skills.

Skills:

E-learning, Industry trends

Job type:

Full-time

• Develop engaging and effective eLearning content, including interactive modules, videos, and assessments.
• Collaborate with subject matter experts and training teams to create relevant and accurate eLearning content.
• Ensure eLearning content aligns with training objectives and business needs.
• Edit and proofread eLearning content to ensure it is free of errors and meets quality standards.
• Stay updated with industry trends and best practices in eLearning content creation.
• Use authoring tools and multimedia software to create visually appealing and interactive eLearning content.
• Test eLearning materials to ensure they function properly and meet educational standards.
• Manage and maintain eLearning content on various platforms, ensuring it is up-to-date and accessible.
• Provide support and training to team members on eLearning content creation tools and techniques.
• Engage with external vendors, universities, academies, and institutions to incorporate best practices and innovative solutions..
• Bachelor's degree in Instructional Design, Multimedia Design, or a related field.
• Proven experience in e-learning content creation, scriptwriting, and storyboarding.
• Hybrid working (2 days in office/week).
• Insurance coverage for employee and family.
• Performance Bonus.
• Annual leaves 20 days/year.

Skills:

Quality Assurance, Assurance, Data Analysis

Job type:

Full-time

• Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).
• Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous pr ...
• Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM).
• Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.
• Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams.
• Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.
• Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy.
• Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.
• Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks.
• Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.
• Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied.
• This is estimated to take up around 20% of total monthly output deliverables.
• This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.
• Minimum Qualification(s) 1. Quality Assurance Experience: Min 1 year of proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment. 2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation.
• High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment. 3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases. 4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
• Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality. 6. Fluency in Thai is required for interacting with local content and stakeholders, plus fluency in English as the primary working language.
• Preferred Qualification(s) 1. Experience working in fast-paced, high-volume operational environments 2. Strong attention to detail with ability to follow structured frameworks and guidelines.

Experience:

6 years required

Skills:

Recruitment, Leadership Skill, Teaching, Teamwork, Assembly

Job type:

Full-time

Req ID: 140231 Remote Position: No Region: Asia Country: Thailand State/Province: Chonburi City: Laem Chabang General Overview Functional Area: OPS - Operations Career Stream: SUP - Operations Support Role: Team Leader 1 SAP Short Name: TL1 Job Title: Operations Training Team Leader 1 Job Code: TL1-OPS-TRN Job Level: Band 06 Direct/Indirect Indicator: Indirect Summary Leads a team of Operations trainers to implement site-wide training processes. This is an entry training level for a supervisory role. This job is a working level and typically reports into a first-level manager. Prov ...

Experience:

1 year required

Skills:

Microsoft Office

Job type:

Full-time

• จัดเตรียมเอกสารและประสานงานในการฝึกอบรม.
• ดำเนินการและจัดทำเอกสารเกี่ยวกับการฝึกอบรม.
• จัดเก็บรักษาและแก้ไขปรับปรุงเอกสาร รายงาน รวมทั้งดูแลระบบข้อมูลการฝึกอบรมของบริษัท.
• ประสานงานในการจัดส่งรายชื่อ และเอกสารแจ้งการฝึกอบรม สำรองที่นั่ง.
• จัดเตรียมความเรียบร้อยของสถานที่จัดอบรมภายใน เอกสาร และของว่าง.
• จัดทำและนำส่งรายงานการฝึกอบรมเพื่อนำส่งหน่วยงานราชการตามกฎระเบียบของหน่วยงานราชการ เช่น กรมพัฒนาฝีมือแรงงาน.
• ติดต่อประสานงานกับแผนกบัญชีเรื่อง บริษัท ทำความสะอาด.
• ดำเนินการติดต่อประสานงานต่อระบบราชการ.
• จัดทำและนำส่งรายงานการฝึกอบรมเพื่อนำส่งหน่วยงานราชการตามกฎระเบียบของหน่วยงานราชการ เช่น กรมพัฒนาฝีมือแรงงาน.
• สั่งอุปกรณ์ของใช้ภายในแผนก.
• ติดต่อกับแผนกจัดซื้อ เพื่อสั่งซื้ออุปกรณ์มาใช้ในงานฝึกอบรม.
• งานอื่นๆ.
• ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.
• ส่งเอกสารหลักฐานให้กับฝ่ายบุคคล เพื่อปิดบัญชีเงินเดือนภายในแผนก.
• ปริญญาตรี สาขาทรัพยากรบุคคล บริหารธุรกิจ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้านงานฝึกอบรม งานประสานงาน หรือธุรการ อย่างน้อย 1 - 2 ปี.
• มีทักษะการประสานงานและการสื่อสารที่ดี.
• มีทักษะในการจัดการเอกสารและงานระบบอย่างเป็นระเบียบ.
• มีความรู้ความเข้าใจเกี่ยวกับกระบวนการฝึกอบรมและเอกสารที่เกี่ยวข้อง.
• สามารถประสานงานกับหน่วยงานภายในและหน่วยงานราชการได้.
• สามารถใช้โปรแกรม Microsoft Office (Word, Excel, PowerPoint) ได้ดี.

Experience:

3 years required

Skills:

E-learning

Job type:

Full-time

• Training Strategy & Planning.
• Develop an annual training plan for frontline clinic staff, aligned with business priorities and branch requirements.
• Conduct training needs analysis using employee performance data, branch feedback, quality-control findings, and operational results.
• Identify capability gaps and recommend practical training solutions.
• New Joiner & Onboarding Training.
• Design and deliver structured onboarding programs for new clinic staff.
• Cover essential topics such as company and brand knowledge, service standards, basic product knowledge, POS systems, and operational workflows.
• Support new employees throughout the learning process and ensure they become clinic-ready within the agreed timeframe.
• Create an encouraging learning environment where new employees feel comfortable participating and asking questions.
• Recurrent & Skill-Upgrade Training.
• Plan and deliver refresher and skill-development training for existing clinic staff.
• Training topics may include customer service, selling skills, customer communication, POS updates, VIP protocols, and complaint handling.
• Work closely with the Retail team and Branch Managers to address specific service or performance gaps.
• Provide practical coaching and constructive feedback that helps employees improve with confidence.
• Related Training Program.
• Product Knowledge Training.
• Collaborate with doctors, medical advisors, Retail, and Marketing teams to develop product knowledge training for treatments such as Botox, fillers, lasers, injections, and wellness services.
• Translate clinical and technical information into clear, practical, and easy-to-understand content for frontline employees.
• Update training materials whenever products, services, or treatment protocols change.
• Quality, Safety & Sterilization Training.
• Ensure clinic staff are properly trained in sterilization techniques, infection prevention, and safety procedures.
• Coordinate with the Doctor team on regulatory, safety, and compliance-related training.
• Reinforce consistent understanding and application of clinic standards across branches.
• System & Process Training.
• Lead training on POS systems, booking, billing, inventory-related tasks, operational procedures, and SOPs.
• Ensure employees understand and correctly follow required workflows and documentation.
• Simplify complex processes through clear explanations, demonstrations, and practical exercises.
• Training Development.
• Design and implement new training formats, including e-learning modules, videos, quizzes, short lessons, role-playing activities, and on-the-job learning.
• Develop engaging training materials that are practical and appropriate for frontline clinic staff.
• Continuously improve training content based on learner feedback and business requirements.
• Evaluation & Reporting.
• Measure training effectiveness through pre- and post-training assessments, feedback surveys, observation, and operational performance indicators.
• Monitor relevant indicators such as sales conversion, customer satisfaction, service quality, and error rates.
• Prepare regular training reports and recommendations for Operations management.
• Team Leadership & Collaboration.
• Lead the internal training team and/or external trainers.
• Allocate training resources and coordinate schedules across multiple branches.
• Coach trainers to deliver sessions in a consistent, engaging, and learner-friendly manner.
• Work closely with Retail, Branch Managers, Operations, CRM, Marketing, and Doctor teams to align training content and schedules.
• Education.
• Bachelor's degree in any field.
• A degree related to Education, Human Resource Development, Nursing, Health Science, Business, Hospitality, or Service Management is an advantage.
• Experience.
• At least 3 years of experience in training, learning and development, or a related role.
• Hands-on experience delivering classroom, workshop, or on-the-job training for frontline employees.
• Experience in retail, clinics, healthcare, beauty, wellness, hospitality, or other customer-facing businesses is highly preferred.
• Experience coordinating training across multiple branches or locations is an advantage.
• Previous experience leading trainers or coordinating a training team is preferred.
• Systems & Tools.
• Proficient in PowerPoint and Excel or Google Sheets for training plans, materials, and reports.
• Comfortable using digital tools for online training, video content, quizzes, and learning-material distribution.
• Leadership & Communication.
• Strong presentation, facilitation, and storytelling skills.
• Able to explain complex information in a simple, practical, and engaging way.
• Confident speaking in front of groups and encouraging participation.
• Able to plan and manage training schedules across multiple branches.
• Clear communication skills in Thai and English, both written and verbal.
• Personal Attributes.
• Genuinely enjoys teaching, coaching, and helping others develop.
• Warm, approachable, positive, and easy to communicate with.
• Patient and supportive when learners require additional explanation or practice.
• Creates a welcoming learning environment where employees feel comfortable asking questions.
• Energetic and engaging, with the ability to make training sessions enjoyable and practical.
• Structured, disciplined, and detail-oriented.
• Creative and open to new training approaches.
• Willing to learn aesthetic and clinical products and translate technical information into simple, practical lessons.
• Life at Aura.
• Semi-flexible Office hour: 9.30-18.30.
• Smart Casual Dress Code.
• 2-min walk from BTS Chongnonsi (Sathon).
• Annual vaccination.
• Premium Health and Life insurance with Family Benefits.
• High yield, high pop up Provident Fund plan.
• Child Education Benefits.
• Travel allowance.
• Clinic service for free or at great cost.
• Extra Benefits to keep your Professional Look and Feel Fit.
• Free lunch/breakfast on select days.
• Positive-energetic teammates.
• Entertainment zone; Nintendo switch, PS, Board games etc.
• Shower room with hotel amenities.
• Luxury massage chair to keep office syndrome away.
• Sleep box, take a rest and get up with fresher energy.
• and much more!.
• Explore us at IG: life.at.aura.

Skills:

Problem Solving, Data Entry, Teaching, SAP

Job type:

Full-time

• Remote Position: No.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: OPS - Operations.
• Career Stream: SUP - Operations Support.
• Role: Analyst.
• SAP Short Name: ANA.
• Job Title: Operations Training Analyst.
• Job Code: ANA-OPS.
• Job Level: Band 07.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
• Detailed Description.
• Creates and provides training packages for the manufacturing organization.
• Meets with process owners to define and create new certification requirements.
• Ensures all operators receive appropriate training and retraining when processes are changed.
• Ensures trainers and operators have proper certifications and are re-certified in line with the site plan/policy.
• Documents details of Qualification/Certification requirements.
• Reports certification status to production managers; audits the certification process for compliance and addresses issues of concern.
• Leads ISO and customer auditors through training procedures.
• Knowledge/Skills/Competencies.
• In-depth knowledge of technologies, including: through-hole, surface mount, surface mount fine/extra fine pitch, and associated modification and repair techniques.
• PC Class A Instructor Certification.
• Ability to train trainers.
• Strong presentation, teaching and coaching skills.
• Understanding of documentation processes & quality systems.
• Understanding of ISO standards.
• Good analytical and problem solving skills.
• Ability to effectively communicate with a wide variety of internal and external customers or suppliers.
• Proficient in computer applications and the ability to accurately perform tasks in some or all of the following applications: Word, Lotus Notes, Excel and Documentation control systems.
• Physical Demands.
• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines.
• Typical Experience.
• Two to Four years relevant experience.
• Typical Education.
• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.