Responsibility :

Training Framework Development:

• Design and develop a comprehensive training framework for store employees, including tea baristas and store managers.

• Create training materials, manuals, and resources that are engaging and effective.

• Develop training programs that cover customer service, product knowledge, operational procedures, and company policies.

Training Delivery:

• Conduct training sessions for new hires and ongoing training for existing employees.

• Utilize a variety of training methods, including workshops, on-the-job training, e-learning, and role-playing.

• Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.

Employee Development:

• Identify skill gaps and training needs through regular assessments and feedback from store managers.

• Develop individualized training plans to address specific development needs.

• Foster a continuous learning environment that encourages employee growth and career development.

Performance Monitoring:

• Monitor and assess the performance of store employees post-training to ensure the application of skills learned.

• Provide feedback and support to employees and store managers to facilitate ongoing improvement.

• Track training metrics and prepare reports on training activities and outcomes.

Collaboration and Coordination:

• Collaborate with store managers and other stakeholders to ensure training programs align with business goals - and operational requirements.

• Coordinate with the HR department to integrate training programs with employee onboarding and development processes.

• Stay updated with industry trends and best practices in training and development.

Qualification：

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field.

• Minimum of 5 years of experience in training and development, preferably in the retail, hospitality, or food and beverages industry.

• Proven experience in developing and delivering training programs for front-line employees.

• Excellent communication and presentation skills, with the ability to engage and motivate learners.

• Strong organizational and project management skills, with attention to detail.

• Ability to work independently and as part of a team, with a proactive and positive attitude.

• Proficiency in using training software and e-learning platforms is a plus.

• Proficiency in English to liaise with English-speaking internal and external stakeholders.

• Flexibility to travel to different store locations as needed.