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Experience:

6 years required

Skills:

Payroll, Compliance, Problem Solving, English, French

Job type:

Full-time

• Provide general, standard information to the management and staff on HR strategies, rules and regulations.
• Identify ways in which the administrative needs can be met within existing policies; interpret processes and procedures, anticipate and manage operational requirements.
• Prepare written response to queries concerning HR related matters.
• Provide HR administrative and logistical servicesProcess, draft, edit, proofread and finalize for approval a variety of correspondence and other communications; maintain files/records, monitor deadlines.
• Provide administrative coordination in the extension of contracts, processing of national benefits and allowances, and entitlements, and renewal of UNLPs and visas.
• Input and track all transactions related to positions, recruitment, benefits, earnings/deductions, retroactivities, recoveries, adjustments and separations through Quantum system.
• Facilitate responses to audit findings and recommendations.
• Assume overall responsibility for leave management; record management.
• Process payment, and administer entitlements for international staff as delegated; validate and coordinate local payroll and related issues.
• Facilitate staff separation process.
• Create/update entries of vendors, PO and Receipts in Quantum system.
• Facilitate and coordinate recruitment processesDraft job descriptions and vacancy announcements; assist in reviewing and processing requests for classification.
• Screen candidates and facilitate and participate in interview panels as necessary.
• Prepare recruitment recommendations/supporting documentation for the Central Review Board (CRB).
• Prepare position establishment, liaise with headquarters and assure that action is completed.
• Provide regular recruitment status reports.
• Provide advice to local recruitment in programmes/projects when necessary.
• Provide administrative support to staff performance management and learning and developmentMonitor compliance with the performance appraisal review in the office and region and staff learning and development.
• Facilitate the preparation of Office learning plan and individual learning plans in consultation with the HR Business Partner.
• Maintain data in relation to HRMaintain and update internal database and files on administrative HR matters in a confidential and secure manner.
• Generate a variety of standard and non-standard statistical and other reports from various databases.
• Update position data in Quantum system, association of positions to chart fields (CoAs), update of CoA information and setting up vendors.
• Facilitate knowledge building and knowledge sharing globallyOrganize training courses, workshops, information sessions, orientations and consultations for staff.
• Provide a synthesis of lessons learnt and best practices in HR administration.
• Liaise with HR headquarters in HR administration and staffing to disseminate information on a variety of HR matters.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
• Supervisory/Managerial Responsibilities: There is no supervisory role.
• Integrity;.
• Professionalism;.
• Respect for Diversity.
• Awareness and Sensitivity Regarding Gender Issues;.
• Creative Problem Solving;.
• Effective Communication;.
• Inclusive Collaboration;.
• Stakeholder Engagement;.
• Leading by Example.
• Strong knowledge of HR administration, processes and policies.
• Ability to administer and execute administrative processes and transactions.
• Ability to handle information of a confidential nature.
• Ability to provide inputs to business processes re-engineering, implementation of new systems.
• Good quantitative skills; ability to produce reports.
• Strong IT skills.
• Education and Certification:Completion of secondary education is required.
• Bachelor s degree in a relevant field is desirable.
• Experience:At least 6 years of progressively responsible work experience in office administration and/or human resource management with secondary education, or 3 years with a bachelor s degree.
• Experiences in recruitment and/or contract management of staff and personnel is desirable.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and spreadsheet and database packages, experience in handling of web-based management systems is required.
• Experience in the use of a modern web-based ERP System, preferably Oracle Cloud, is desirable.
• Experience in non-profit organization is an asset.
• Languages:Fluency in English and Thai is required.
• Knowledge of another official UN language is desirable (French, Arabic, Chinese, Russian or Spanish).
• In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.
• At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.
• If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
• UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.).
• Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.

Experience:

No experience required

Job type:

Full-time

Experience:

No experience required

Skills:

Analytical Thinking, Creative Thinking, Fast Learner, Good Communication Skills, Multitasking, English

Job type:

Full-time

• Bachelor s degree in human resource management, business management, development studies, social sciences, or any related field.
• Knowledge of Thai laws, rules and regulations that apply to the operation of inter-governmental organizations.
• Demonstrated ability to work effectively with a wide range of people.
• Excellent written and verbal communication skills.
• Good leadership and management skills.
• Excellent organizational abilities.
• Strategic thinker, able to manage multiple priorities.
• Ability to stay calm in busy and stressful situations.
• Ability to handle disciplinary issues appropriately.
• Good negotiation abilities.
• Multi-tasking ability.
• Ability to act as a mediator when staff conflicts arise.
• Ability to keep confidential matters confidential.
• Ability to analyze, evaluate, and summarize financial records for accuracy and conformity to procedures, rules, and regulations proficiency in Thai and English.
• At least 1 years of relevant experience in international non-profit organizations.
• Personal Qualities.
• Exceptional attention to detail and accuracy.
• Ability to work effectively in a multi-tasking and multi-cultural environment.
• Demonstrated ability to work as an integrated team.
• Assist the HR and Administrative Officer to plan future personnel needs.
• Advertise positions, recruit, contract, and induct personnel and consultants.
• Prepares payroll by calculating pay, distributing checks, and maintaining payroll records.
• Liaise with government offices for acquisition of expatriate staff visas and work permits.
• Maintain employee and consultant records.
• Monitor staff attendance, track employee leave of absence, and verify employee time charging for payment.
• Manage staff needs; monitor and ensure staff welfare.
• Administer employee performance evaluation, and prepare and discuss summary report with HR and Administrative Officer for decisions on promotion, salary increase, or revision of job description.
• Prepare supporting documents for renewal of contract for staff.
• Prepare recruitment reports for RIMES and project management.
• Advise management team on matters relating to employment law, pay, and redundancy.
• Track employee/ consultant contract end dates and initiate contract renewals/ close-out in close coordination with the HR and Administrative Officer relevant Head of the Department.
• Oversee and monitor all business and employment benefits plans including vendor management, negotiation and renewals processes.
• Assess human resource capacity gaps within Operational Support Department and design and implement training program to upgrade skills from time to time.
• Other relevant duties and responsibilities as assigned by the HR and Administrative Officer and Head of Operations and Programs.

Experience:

3 years required

Job type:

Full-time

• มีประสบการณ์ในสายโรงงาน และเครื่องดื่ม อย่างน้อย 3 ปี.
• วางแผนและบริหารงานทรัพยากรบุคคลทั้งระบบ เช่น สรรหา ว่าจ้าง ฝึกอบรม ประเมินผล และดูแลค่าจ้าง.
• ดูแลแรงงานสัมพันธ์ วินัยพนักงาน และควบคุมการดำเนินงานให้เป็นไปตามกฎหมายแรงงาน.
• ทำงานร่วมกับฝ่ายผลิตในการวางแผนอัตรากำลังคน พัฒนาองค์กร และปรับปรุงระบบงาน HR.

Experience:

No experience required

Skills:

Thai, English

Job type:

Internship

• As an HR intern, you will fulfil many roles in the HR departments and work directly under the supervision of a manager. You will be facilitating the recruitment processes by preparing and posting job descriptions, candidate screening, participating in interviews, and ATS (applicant tracking system) management. You will also assist the HR manager with the production and implementation of HR policies and procedures, as well as responding to other ad-hoc queries from other personnel in the company.
• You should have completed or be in the process of completing your university degree ...
• The duration of this unpaid internship is three months.
• You should have an interest in Human resources management & development and a motivation to learn.

Skills:

Legal, Compliance, English

Job type:

Full-time

• To be a trusted business partner and ensure HR initiatives, programs, and policies are fully understood and implemented thoughtfully in organization.
• Coach and mentor Line Managers to empower and develop their respective teams to maximize performance and employee engagement to ensure employee performance, engagement, and accountability.
• Support and execute the People Strategy in a defined area.
• Elevating employee experience and employee engagement to drive people and winning culture for Thailand based employees.
• Execute talent development and talent retention strategies.
• Build a Talent pipeline with robust succession planning for key positions within the area of responsibility.
• Address employee relations issues as both a management coach and employee advocate.
• Effectively mediation and problem-resolution skills, grounded in a strong understanding of company policies and practices, to support and provide input on high-level or sensitive employee matters in accordance with management procedures.
• Provide day-to-day performance management guidance to line managers and employees (probation, career development, new manager capability building and grievance handling).
• Support talent identification and may assist line management and TA in interviews and selection process for respective management levels.
• Monitoring the Personnel Expense (PEX) budget and KPI dashboards.
• Partnering with Talent, Rewards and Talent Acquisition teams for ensuring Thailand implements all global people processes seamlessly.
• Responsible for training and development process (identifying training needs, implement training programs & improving existing programs).
• Partner with legal team for ensuring a risk-free and compliant environment. Also, support organization and employees on topics that require legal support and planning.
• Bachelor s degree in human resources management, or related field. Master's degree is an advantage.
• Minimum of 7 years work experience in fast moving, agile organizations Thorough understanding of HR business partnering requirements, working knowledge of legal, statutory and compliance handling.
• Possess organizing skills along with high result oriented & attention to detail.
• Proficient in English and Thai.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Manager Human Resources BRAND: LOCATION: Bangkok TEAM: People & Culture STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 534210 DATE: Apr 19, 2026

Skills:

Contracts, Finance, Payroll, English, French

Job type:

Full-time

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments.
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers.
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.
• Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.
• Background.
• General Assembly Resolution 2186 (XXI) decided to bring into operations the United Nations Capital Development Fund as an organ of the General Assembly which shall function as an autonomous organization of the United Nations. The UN Capital Development Fund (UNCDF) assists developing countries, especially least developing countries, in the development of their economies by supplementing existing sources of capital assistance by means of grants, loans, and guarantees. UNCDFs vision is to help mobilize and catalyze an increase of capital flows for SDG impactful investments to Member States to address the most pressing development challenges facing vulnerable communities in these countries and thereby contribute to sustainable economic growth and equitable prosperity.
• As a Flagship Catalytic Blended Financing platform of the UN, UNCDF utilizes its unique capability in the UN system to deploy grants, loans and guarantees to crowd-in finance for the scaling of development impact. UNCDF focuses on where the needs are greatest, a deliberate focus and capability rooted in UNCDF s unique investment mandate to support the achievement of the 2030 Agenda for Sustainable Development and the realization of the Doha Programme of Action for the least developed countries, 2022-2031.
• SME Finance.
• Sub-National Finance.
• Digital Finance.
• UNCDF s organizational set up includes an Investment and Implementation Division (IID), Investment and Finance Oversight Division (IFOD), Operations and Oversight Division (OOD) and a Directorate of the Executive Office. UNCDF staff and personnel are located in regional hubs based in Dakar (Senegal), Nairobi (Kenya) and Bangkok (Thailand) with sub-regional presence in a number of locations in the Caribbean and Pacific Regions. UNCDF is led by an Executive Secretary based out of New York, USA. Pursuant to General Assembly resolution 2321(XXII, para 1.a), the Administrator of the UNDP performs the function of the Managing Director of UNCDF. UNCDF is overseen by an Executive Board comprised of UN Member States.
• The UNCDF Human Resources Team implements UNCDF/UNDP HR strategies, framework, programmes, and interventions to support all levels of management to achieve organizational/Practice Area/Team objectives. The Human Resources Team focuses both on strategic and operational HR matters and provides effective end to end support to UNCDF personnel via a variety of mechanisms which include guides, process workflows, Standard Operating Systems (SOPs) and HR information systems.
• Position Purpose.
• The Human Resource Analyst is part of the Human Resource division of UNCDF. S/he will work under the supervision of the Chief, Human Resources and provide support in the execution of the full range of HR services and activities to the different practice areas and teams in UNCDF HQ, Regional Offices and Country Offices. S/he will also work with the UNDP HR team specially the Global Shared Services Unit (GSSU) as related to recruitment and benefits and entitlements.
• The Human Resource Analyst contributes to the effective execution of planning and management of human resources in UNCDF ranging from implementing human resource management policies and procedures to delivering human resource management services in the areas of position management, human resource planning, recruitment, performance management, benefits and entitlements focusing on payroll management.
• UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
• Position management in ERP/Quantum system including creation of positions and any subsequent updates.
• Serve as the focal point for position PTAEOs update in ERP/Quantum system, make sure position PTAEOs entered have valid combinations and enough budget.
• Serve as focal point for payroll related queries and assist in solving issues related to Global Payroll. Actively follow-up with funding managers for the resolution of payroll errors.
• Collaborate with the GSSC Global Payroll team to monitor the posting of payroll expenditures to the appropriate Dashboard and General Ledger, reconciling variances and confirming that financial data are recorded in line with corporate practices.
• Run HR and payroll reports and respond to related queries.
• Coordination between payroll and HR Administrators is ensured to enable proper flow and maintenance of employee data.
• Maintain employee records; ensure employee data changes are entered correctly and made on a timely basis; review changes for proper authorization.
• Prepare and provide responses to audit requests concerning payroll expenditures, supported by relevant documentation and in full compliance with internal control requirements.
• Handle payroll-related inquiries from staff members, project managers and Finance Team by reviewing relevant information, clarifying entitlements, and providing accurate feedback. Escalate complex cases to Quantum Technical team and UNDP payroll for further review and appropriate action.
• Generate and analyze HR and payroll reports from the ERP/Quantum system to support management decision-making, respond to information requests, and provide analytical insights on payroll and staffing data.
• 2) Ensure timely, accurate and client-oriented services in the area of personnel administration (ICs, PSA and IPSA).
• Ensure full compliance of HR activities within the benefits and entitlements with UN rules and regulations, UNDP policies, procedures and strategies as well as effective implementation of the internal control, proper design and functioning of the HR management system.
• Analyze individual cases, escalate and seek resolution of cases according to policies, rules, regulations and established procedures.
• Provide verbal and written explanations to personnel, managers, and other clients regarding application of HR rules and regulations.
• Obtain background and factual information from both internal and external sources and institutions. Monitor and analyze HR and Organizational information, data and statistics for effective resolution of cases or improved service delivery.
• Develop proposals for improvements on HR business processes mapping and elaboration/establishment of internal Standard Operating Procedures in HR management, as well as control of the workflows in the HR Unit with the aim to enhance internal consistency and client satisfaction.
• Analyze corporate HR strategies and policies, assess the impact of changes and make recommendations on their implementation.
• Reach out to client to maintain and enhance client relationship for improved service delivery.
• Develop job descriptions and revise same on an on-going basis to ensure compliance with UNDP/UNCDF HR requirements and current practices.
• Coordinate the job classification process by obtaining budget clearances, creation of positions, updating organigrammes and submission to GSSC for classification.
• Coordinate and support the recruitment and selection process such as vacancy announcement longlisting, shortlisting, technical assessments, interviewing, compiling final interview summary and conducting reference checks.
• Ensure recruitment and selection end-to-end processes are documented appropriately for submission to relevant bodies (Compliance Review Panel/Compliance Review Body) after endorsement of UNCDF management.
• Conduct research and make use of data in the analysis and evaluation of information for the preparation of HRM related briefs, reports, presentations etc.
• Collect, compile and verify internal data on human resource matters to contribute to the development of different HR reports and presentations such as new hires, leavers, time and attendance, learning, performance management and development, etc. ) as required by the Chief of Human Resources.
• Participate in the workforce planning activities through provision of inputs and implementing management decisions.
• Assist in reviewing and/or generating a variety of standard and non-standard statistical and other reports from various databases with an objective to provide senior management with accurate HR data.
• Liaises with HQ teams and field offices to assist in the preparation of position budgets and take action on the use of appropriate funding sources.
• Improvement of staff capacities by providing sound inputs to the design, organization and implementation of training programmes, ensuring full compliance with corporate policies and prescriptive content;.
• Close collaboration with UNDP BMS teams, i.e. OHR Business Partners, GSSC Regional Payroll Associates, GPS Technical Team, Payroll Finance Unit focusing on the experiences sharing and joint solution approach;.
• Synthesis of lessons learnt and best practices based on consolidated client feedback in the area of local payroll, HR, Analytics and other related business processes;.
• Provide sound contributions to knowledge networks and communities of practice.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.
• Supervisory/Managerial Responsibilities: Manage and supervise HR Associate - G6.
• Competencies.
• Core Competencies.
• Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work.
• Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking.
• Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning.
• Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process.
• Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously.
• Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships.
• Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making.
• People Management.
• UNDP People Management Competencies can be found in the dedicated site.
• Cross-Functional & Technical Competencies.
• Business Direction & Strategy.
• System ThinkingAbility to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
• Business Development.
• Human Centered DesignAbility to develop solutions to problems by involving the human perspective in all steps of the problem-solving process Knowledge and understanding of human centred design principles and practices.
• Business Management.
• Portfolio ManagementAbility to select, prioritise and control the organization's programmes and projects in line with its strategic objectives and capacity.
• Ability to balance the implementation of change initiatives with regular activities for optimal return on investment.
• Knowledge and understanding of key principles of project, programme, and portfolio management.
• Digital Awareness & LiteracyAbility to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value.
• Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed.
• Knowledge of the usage of digital technologies and emerging trends..
• CommunicationCommunicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media and other appropriate channels.
• HR Compensation/Remuneration.
• Managing compensation and benefitsAbility to design compensation plans which are aligned to current and future organization needs and market conditions; knowledge of and ability to apply the ICSC compensation methodologies and principles. Knowledge of and ability to design benefits-related processes, programmes, and tools, including benefit enrolment and amendments..
• HR Recruitment.
• Assessment and Selection Knowledge and ability to apply various candidate assessment and selection methodologies, tools and platforms; ability to effectively align them with specific recruitment needs..
• Required Skills and Experience.
• Advanced university degree (master's degree or equivalent) in Human Resources, Public or Business Administration, Management, Social Sciences, Law or related field is required. Or.
• A first level university degree (bachelor s degree) in the fields of study mentioned above, in combination with an additional two (2) years of qualifying experience, which will be given due consideration in lieu of the advanced university degree.
• A minimum of two (2) years (with master s degree) or four (4) years (with bachelor s degree) of progressively responsible professional experience in the field of Human Resources Management, including some experience specifically in the area of benefits and entitlements administration is required.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc) and experience in handling web-based management systems is required.
• Demonstrated supervisory experience desired.
• Experience in application of HR policies and procedures in international organizations is required.
• Familiarity with UNDP HR policies and procedures is an asset.
• Experience in recruitment and selection would be an asset.
• Experience in workforce data analytics for HR-related statistics and reporting is an asset.
• Experience using HR modules of Enterprise Resource Planning (ERP) systems such as Quantum is desired.
• Fluency in the English language, both written and spoken, is required.
• Fluency in French is desired.
• Equal opportunity.
• As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
• UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
• Sexual harassment, exploitation, and abuse of authority.
• UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
• Probation.
• For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
• Right to select multiple candidates.
• UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
• Use of AI by candidates.
• Applicants are invited to read UNDP s guidance for candidates on using AI responsibly in UNDP recruitment and selection.
• Scam alert.
• UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.
• LI-DNI

Experience:

5 years required

Skills:

Quality Assurance, Assurance, Compliance, English

Job type:

Full-time

• strategic advisory to senior management, line managers and client staff on the development of HR strategies, and interpretation and implementation of HR rules and regulations;.
• effective delivery of various HR services (recruitment, management of benefits and entitlements, etc) for the assigned portfolio,.
• contribution to foster a learning and performance culture, and an ethical and inclusive workplace environment, and.
• building HR capacity for clients and for the Regional HR community of practice.
• Key Functions and Accountabilities.
• Advice senior management, line managers and client staff on the interpretation and implementation of HR rules and regulations;.
• Partner with senior management and provide technical guidance on organizational design and workforce planning;.
• Contribute to the annual work planning processes of the assigned portfolio;.
• Partner with programme managers on programme/project development, advice on HR related matters and service as member in the appraisal committee (e.g. R-PAC, etc);.
• Contribute to HR processes mapping and establishment/update of internal HR Standard Operating Procedures (SOPs) where needed;.
• Provide technical inputs to respond and address audit recommendations in the area of HR, and track implementation of the audit recommendations.
• Lead the recruitment process of international and national staff and affiliate personnel (I/N-PPSA, Consultant, etc) for the assigned portfolio;.
• Provide technical assistance and quality assurance on recruitment across the Region, and serve as Regional Central Review Board (R-CRB) Secretariat;.
• Project and monitor vacant posts. Advise managers and ensure proper usage of UN Women s different contract modalities;.
• Provide support in the areas of position establishment and job design and classification;.
• Provide technical leadership on customization of systems, and improvement of processes and practices;.
• Analyze, track and periodically report on recruitment status.
• Oversee and liaise with UNDP to ensure proper administration of benefits and entitlements in accordance with existing SLA;.
• Monitor and oversee the implementation of entitlements, benefits and allowances;.
• Ensure smooth onboarding and offboarding of staff and affiliated personnel;.
• Review and approve payment of salaries, allowances and entitlements, as required.
• Brief and orient staff and managers on the performance management system;.
• Advise managers and staff on specific queries, and address poor performance cases;.
• Coordinate learning and development activities within the assigned portfolio, ensure compliance of mandatory trainings;.
• Coordinate new staff orientation programme for the Regional Office and other assigned portfolio;.
• Promote and implement UN Women workplace relations policies and initiatives within the assigned portfolio. Facilitate mediation for disputes as required;.
• Identify capacity gaps, design and provide training for clients (hiring managers, programme associates, etc) on key HR processes such as recruitment and consultant management;.
• Provide technical capacity building to the Regional HR Community of Practice;.
• Represent UN Women as required in HR inter-agency initiatives.
• Performs other duties as deemed necessary.
• The HR Specialist supervises junior HR staff within the ROAP HR unit. The HR Specialist also provides technical guidance to HR Community of Practice in the Asia and the Pacific Region.
• Integrity;.
• Professionalism;.
• Respect for Diversity.
• Awareness and Sensitivity Regarding Gender Issues;.
• Creative Problem Solving;.
• Effective Communication;.
• Inclusive Collaboration;.
• Stakeholder Engagement;.
• Leading by Example.
• Excellent general HR knowledge and expertise;.
• Excellent interpersonal skills;.
• Excellent diplomatic negotiation skills;.
• Excellent written and spoken communication skills;.
• Ability to write and present ideas, concepts and policy positions;.
• Ability to handle confidential and sensitive information;.
• Ability to build and nurture relationships;.
• Strong problem solving and analytical skills;.
• Strong understanding of UN Staff Regulations and Rules and human resources policies and procedures;.
• Demonstrated ability to interact with personnel at all levels within the organization;.
• High degree of sensitivity and change management abilities to intercultural personnel and organizational dynamics;.
• Ability to plan, organize, and prioritize multiple and simultaneous Human Resources related projects and programs in a changing environment.
• Master s degree or equivalent in Human Resources, Business Administration, Psychology, Organizational Development, Public Administration, or relevant social sciences is required.
• A first-level university degree in combination with 2 additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• A minimum of 5 years of progressively responsible experience in human resources management is required;.
• Experience in recruitment and selection and benefits administration is required;.
• Experience in HR business partnering is required;.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.), as well as spreadsheet and database packages, and experience in handling web-based management systems is required.
• Experience in the use of a modern web-based ERP system, preferably Oracle Cloud, is desirable.
• Regional and country level experience in Asia and the Pacific is desirable;.
• Experience in supervising junior staff is desirable;.
• Experience in applying artificial intelligence in HR administration is desirable.
• Fluency in English and Thai is required.
• Knowledge of the other UN official working language is an asset.
• In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.
• At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.
• If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
• UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.).
• Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.

Experience:

15 years required

Job type:

Full-time

• ResponsibilitiesUnder the direct supervision of the Executive Secretary, the incumbent is required to perform the following functions: Leads, formulates, supervises and implements the work programme of the Information and Communications Technology and Disaster Risk Reduction Division (IDD). Coordinates and oversees the preparation of documentation for presentation to intergovernmental bodies, both substantive and administrative, and other policy-making organs, as appropriate. Reports to intergovernmental bodies on budget and programme performance, programmatic and substantive issue ...
• Required Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• English UN Level II UN Level II UN Level II UN Level II Assessment Qualified applicants may be evaluated through a competency-based interview and/or other assessment methods. Special Notice This is a temporary position and will be available for 364 days. If selected, an internal candidate will be on temporary assignment to the post; an external candidate will initially be offered a temporary appointment. Any extension of appointment is subject to satisfactory performance and continued availability of the post. ESCAP is committed to promoting diversity and gender equality within the Secretariat. Women candidates are strongly encouraged to apply. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. Pursuant to section 6.9 of ST/AI/2010/3/Rev. 1, interns, consultants, individual contractors and gratis personnel may not apply for or be appointed to any vacancy in the Professional or higher categories within six months of the end of their current or most recent service. Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of one year in the position of their initial assignment are not eligible to apply to this position. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term sexual harassment means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on Manuals in the Help tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.

Experience:

2 years required

Job type:

Full-time

• ResponsibilitiesUnder the direct supervision of the Chief of Cost Recovery and Administrative Budget Unit, and overall supervision of the Chief of Financial Management & Operational Support Section, the incumbent is required to perform the following functions: Budget: May act as Certifying Officer on behalf of and in the absence of programme managers at offices outside of headquarters. Provides support with respect to the review, analyses and preparation of the medium-term plan and its revisions. Prepares supporting documents (narrative and supporting tables) with respect to finali ...
• Required Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• English UN Level II UN Level II UN Level II UN Level II Assessment Qualified applicants may be evaluated through a competency-based interview and/or other assessment methods. Special Notice This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. Applicants for GS and related positions may apply and be considered for locally recruited positions no matter where they are currently located (including the current serving staff members at other duty stations), provided they are locally available upon appointment. They must be authorized to work in the country regardless of where they live at the time of applying for the job opening. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. This post is funded from extra budgetary resources. The initial appointment is for a period of one year. Extension of appointment is subject to satisfactory performance and availability of funds. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term sexual harassment means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on Manuals in the Help tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.

Job type:

Full-time

• ResponsibilitiesThe Regional Director is a team & thought leader, convenor, facilitator and broker of partnerships and strategic analyst on sustainable development. The Regional Director is also an experienced development practitioner, and an accomplished Representative, with strong strategic and management capacities. The role is primarily outward facing on regional, sub-regional and country-support-led strategic support to RCs and is supported by a regional team. Within delegated authority, the Regional Director will be responsible for leading the Regional Office in the following ...
• Required Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• English UN Level II UN Level II UN Level II UN Level II
• Desirable Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• Chinese (Mandarin) UN Level II UN Level II UN Level II UN Level II Assessment Evaluation of qualified candidates may include an assessment exercise, which may be followed by competency-based interview. Special Notice Appointment against this post is open for an initial period of one year and may be subject to extension subject to legislative body funding availability. Staff members are subject to the authority of the Secretary General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Internal Applicants: When completing the form, ensure ALL fields, ALL professional experience and contact information are completed and up-to-date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. Individual contractors and consultants (Non-Staff Personnel) who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an email acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link. For this position, applicants from the following Member States, which are unrepresented or under- represented in the UN Secretariat as of As of 30 September 2025, are strongly encouraged to apply: Andorra, Angola, Belize, Brunei Darussalam, China, Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Germany, Grenada, Guinea-Bissau, Indonesia, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Libya, Liechtenstein, Malta, Marshall Islands, Micronesia (Federated States of), Monaco, Nauru, Oman, Palau, Panama, Papua New Guinea, Paraguay, Qatar, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Singapore, Solomon Islands, Timor-Leste, Tuvalu, Turkmenistan, United Arab Emirates, United States of America, Vanuatu. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term sexual harassment means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on Manuals in the Help tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.

Experience:

5 years required

Skills:

Power point, Negotiation, Teamwork, English

Job type:

Full-time

• Identify individual and team competency gaps.
• Create the competency framework for Receptionist (SVC Centers staff).
• Design the Assessment method, collection result and GAP investigation.
• Create development plan to fill gap with, provide Coach & Feedback as a tools.
• Create and Organize CS training roadmap for upfront staff and Leader level.
• Create a development plan for Service Center Leader level.
• Standardize a qualification, Pre-screening, Interview guideline for service partner.
• Create curriculum, Prepare Friendly Training materials (Power point, VDO, Instruction manuals).
• Organized the orientation training and certified (Theory and Practice test) for new staff both online and offline.
• Maintain updated records of training curricula and material.
• Enhance the Customer Service Excellence.
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
• Provide the CS Excellence training program to upfront staff.
• Monitor the customer feedback according to the manner and empathy.
• Provide improvement training plan with service partner based on customer feedback.
• Create skill map for motivation program / Recognition award.
• Set up evaluation criteria by skill and performance map.
• Communicate and drive actions.
• Assess the impact of each educational course on staff performance and client satisfaction.
• Manage the Existing People Development program with external parties.
• Manage End to End process & operation for program completeness with effective quality, budget and timeline.
• Engage service center partner and all stakeholder by each program.
• Continuous improve from learning point to develop each program.
• Conduct Customer service workshop with service center partner.
• Engage CS Team members & service center partner to involve the workshop for communication, build performance and get feedback or recommendation.
• Act as a lead facilitator/ MC for training sessions, workshops and events involving all audiences.
• Skills and Qualifications.
• Bachelor s degree or higher in Business Administration, Education, Human Resources or related fields.
• Minimum 5 years of experience in Customer Experience management, Soft skills & People development, Learning & development, Training facilitation or related areas.
• Familiar with interactive learning activities and learning incentive program.
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors.
• Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
• Good communication and presentation in both Thai and English skills.
• Familiar in CANVA, Presentation Tools, Communication Tools and strong presentation skills.
• Experience in Sales or Customer service positions at branch/ retail/ store is a plus.
• Customer centric mindset and Customer service staff emphatic mindset with strong attention to detail.

Job type:

Full-time

• Responsibilities1. Provide full range of programme/project management and implementation assistance at all phases of the programme/project cycle. Create the next phase of the UN-REDD (Reducing Emissions from Deforestation and Forest Degradation) approved project document in the integrated planning management reporting system. Research, compile, analyze, summarize, and present basic information/data on wide range of programs/projects. Work with funding agencies in arranging financing modalities. Prepare budget and forecast based on submissions; prepare monitoring checklists, identif ...
• Required Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• English UN Level II UN Level II UN Level II UN Level II Assessment Evaluation of qualified candidates for this position may include a substantive assessment, such as a written test, which will be followed by a competency-based interview by phone or teleconference. Special Notice The appointment against this post is for an initial period of one (1) year and may be subject to extension. External candidate selected for this position will be granted a fixed-term appointment limited ("FTAlimited") in accordance with section 2.2 (b) of administrative instruction ST/AI/2013/1 on Administration of fixed-term appointments. Renewal of appointments is contingent upon continued existence of mandate and availability of funding. If this position is discontinued, the incumbent will be separated from service. United Nations Secretariat staff members who meet the definition of "internal candidate" in staff rule 4.10 who are selected for this position will be reassigned or transferred to the position, without a lien to their parent position. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. When completing the Candidate Profile form, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. If the problem persists, please seek technical assistance through the Inspira "Contact Us" link. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term sexual harassment means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on Manuals in the Help tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.

Experience:

15 years required

Job type:

Full-time

• ResponsibilitiesWithin delegated authority, the Regional Director will be responsible for the following duties: Formulates and implements the substantive work programme of the Regional Office and country leads/representatives under his/her supervision. Oversees the management of activities undertaken by the Regional Office, ensures that programmed activities are carried out in a timely fashion and co-ordinates work in the different areas both within the Division and human rights presences in the region under his/her supervision, and with other organizations of the United Nations Sy ...
• Required Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• English UN Level III UN Level III UN Level III UN Level III
• Desirable Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• French UN Level III UN Level III UN Level III UN Level III
• Chinese (Mandarin) UN Level III UN Level III UN Level III UN Level III
• Russian UN Level III UN Level III UN Level III UN Level III
• Spanish UN Level III UN Level III UN Level III UN Level III
• Arabic UN Level III UN Level III UN Level III UN Level III Assessment Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview. Special Notice Staff members of the United Nations Secretariat must fulfill the lateral or geographical move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral or geographical moves in their Candidate Profile (CP) and motivation statement. For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 28 February 2026, are strongly encouraged to apply: Un-represented: Andorra, Brunei Darussalam, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Grenada, Kiribati, Kuwait, Lao People's Democratic Republic, Liechtenstein, Marshall Islands, Micronesia (Federated States of), Nauru, Palau, Papua New Guinea, Qatar, San Marino, Sao Tome and Principe, Timor-Leste, Tuvalu, United Arab Emirates, Vanuatu. Under-represented: Afghanistan, Angola, Antigua and Barbuda, Belize, China, Cuba, Guinea-Bissau, Indonesia, Israel, Japan, Libya, Liberia, Luxembourg, Monaco, Oman, Paraguay, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, Slovenia, Solomon Islands, Turkmenistan, United States of America. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Staff members appointed to the current position are required to submit a financial disclosure statement upon assignment or appointment and annually thereafter. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term sexual harassment means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on Manuals in the Help tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.