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Job type:

Full-time

• Develop, implement, and oversee guest satisfaction and loyalty programs.
• Represent management to guests, building trust and intervening at key moments of the customer journey.
• Drive innovation and continuous improvement to ensure memorable guest experiences.
• Monitor customer feedback, anticipate needs, and implement corrective action plans.
• Coordinate with operational services to guarantee smooth guest stays.
• Lead daily team briefings and interact positively with other departments.
• Qualifications Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Knowledge of hotel operations and PMS systems.
• Leadership and team management experience.
• Fluency in multiple languages is a plus.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Ability to travel upcountry, Sales, Teaching, Thai, English

Job type:

Full-time

• Visiting customers on a regular basis along with the sales team in assigned areas or routes acrosss Bangkok & Thailand.
• Presenting the company's products & services to all positions in the client's company from housekeeping manager to purchase & hotel/restaurant manager.
• Training the customer's team on how to safely & successfully use the company's products, which includes cleaning chemicals & dispenser systems.
• Developing the training arm of the business by setting up all our training protocols, training processes, and a training center, both for our internal use & for training our clients.
• Collecting customer requirements & market data & regularly reporting to the Sales Manager.
• Communicating regularly with our production line in order to finetune customer requirements, adapt & expand to cater to new market demands.
• Fluent in Thai & profficient in English.
• Experience in the cleaning industry.
• Great communication skills.
• Detail-oriented, logical thinker & self-motivated.
• Is This Job for You.
• This job is for someone who is interested in helping pivot a core function of a business.
• This job is for someone who is passionate about the hospitality, F&B & industrial sales (chemical) industry.
• Cleanfirm Co., Ltd. is a part of Rapos Group, which is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Ability to travel upcountry, Sales, Telesales, Thai

Job type:

Full-time

• Visiting medium to large scale customers on a regular basis in assigned areas or routes acrosss Bangkok & Thailand.
• Presenting the company's products & services to all positions in the client's company from technician to purchase & factory manager.
• Acquiring new customers and maintaining relationships with existing ones to capture maximum market share.
• Receiving orders and coordinating with office staff for daily billing & delivery.
• Collecting customer requirements & market data & regularly reporting to the Sales Manager.
• Following up on pending payments & resolving customer-related issues.
• Preparing sales reports and summarizing performance against targets.
• Fluent in Thai.
• Experience in sales.
• Preferably some level of knowledge in English.
• Preferably some level of knowledge or experience in textiles.
• Great communication skills.
• Detail-oriented, logical thinker & self-motivated.
• Is This Job for You.
• This job is for someone who is interested in sales, especially in large scale B2B deals.
• This job is for someone who is passionate about the textile supply chain.
• This job is for someone who is motivated to learn more about a transforming business.
• Rapos Group is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Experience:

2 years required

Skills:

Energetic, Good Communication Skills, Leadership Skill, Management, Recruitment, Thai, English

Job type:

Full-time

• Monitor and ensure smooth daily operations across all Browny stores using both online and offline, existing and newly invented tools to achieve the KPI at the lowest cost.
• Analyze sales data and customer behavior to identify opportunities for revenue growth and implement effective strategies.
• Develop and enforce quality standards to maintain high levels of customer satisfaction.
• Oversee and support store managers remotely, providing guidance and ensuring adherence to company policies and procedures.
• Design and implement tools and standard operating procedures (SOPs) to improve operational efficiency and effectiveness.
• Utilize the Browny Hub dashboard to generate reports on store performance, identifying trends and areas for improvement.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 2-5 years of experience in operations or back-office management, preferably in the retail or service industry.
• Proficient in data analysis and familiar with management systems like Browny Hub.
• Strong leadership and communication skills for effective remote team management.
• Ability to develop and implement operational tools and procedures.
• Fluent in Thai; proficiency in English is an advantage.
• Experience in chain business operations is a strong advantage.
• Why Join Us?.
• At Browny Wash & Dry, we value innovation, efficiency, and customer satisfaction. Joining our team means being part of a forward-thinking company that is revolutionizing the laundromat industry in Thailand. We offer opportunities for professional growth and the chance to make a significant impact on our operations.

Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Ability to travel upcountry, Sales, Chemical Engineering, Thai, English

Job type:

Full-time

• Visiting medium to large scale customers on a regular basis in assigned areas or routes acrosss Bangkok & Thailand.
• Presenting the company's products & services to all positions in the client's company from housekeeping manager to purchase & hotel/restaurant manager.
• Training the customer's team to be profficient & confident in our product usage across their organization.
• Helping acquiring new customers and maintaining relationships with existing ones to capture maximum market share along with the account executives.
• Collecting customer requirements & market data & regularly reporting to the Sales Manager.
• Fluent in Thai & profficient in English.
• Knowledge in chemistry or experience in the cleaning industry.
• Great communication skills.
• Detail-oriented, logical thinker & self-motivated.
• Is This Job for You.
• This job is for someone who is interested in both chemistry & technical sales.
• This job is for someone who is passionate about the hospitality & F&B supply chain.
• Cleanfirm Co., Ltd. is a part of Rapos Group, which is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Experience:

5 years required

Skills:

Marketing Strategy, Digital Marketing, Branding

Job type:

Full-time

• Develop and execute sales strategies across all online and E-Commerce platforms (Shopee, Lazada, TikTok Shop, Line, Website, etc.) to achieve business targets..
• Oversee the entire sales funnel - from traffic generation to conversion - ensuring an optimized customer journey..
• Develop and implement monthly promotional plans, including campaign initiatives, product bundling, and discount programs to maximize brand visibility and sales growth..
• Analyze and monitor online sales performance, market trends, and competitor activities to identify growth opportunities and adjust strategies accordingly..
• Lead sales team and collaborate with the Marketing, Digital, Customer Service, and Finance teams to execute successful promotional campaigns..
• Manage stock levels, pricing strategies, order processing, and logistics coordination across online channels..
• Monitor KPIs and provide reports and insights to senior management, with clear action plans for continuous improvement..
• Manage and control the sales budget, ensuring optimal ROI from promotions and platform investments..
• Build strong relationships with marketplace platforms and key business partners..
• Establish workflows to ensure consistent execution and service quality across all online touchpoints..
• Bachelor s degree or higher in Business Administration, Marketing, or related fields..
• Minimum 3-5 years of experience in E-Commerce or online sales; at least 1-2 years in a managerial or team lead role..
• Strong understanding of product lifecycle management and consumer behavior in the digital space..
• Proven experience working with major E-Commerce platforms (Shopee, Lazada,TikTok etc.) including both frontend and backend operations..
• Excellent leadership and team development skills..
• Analytical mindset with the ability to translate data into actionable insights..
• Able to manage multiple projects and priorities in a fast-paced, deadline-driven environment..

Experience:

2 years required

Skills:

Business Development, YouTube

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• 6 years of experience in sales and business development, product marketing, digital media, technology sales or agency.
• Experience using Google and YouTube advertising solutions.
• Experience in business development, client relationship management and servicing, and consultative selling.
• Knowledge of Thailand marketing and the media industry.
• Understanding of industry wide digital advertising and media products.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As an Account Manager, you will provide advertising solutions to consumers and businesses. You will working closely with the Industry Manager and Cross-Functional teams to develop Google's marketplace, you will combine a passion for the industry and demonstrated fluency in the language of media with effective presentation and communication skills. You will manage the relationships with clients and agencies, identifying, educating and developing clients in order to drive their business growth.
• Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Engage and influence key customer stakeholders by leading strategic meetings to uncover marketing goals and key performance indicators, translating them into actionable campaign strategies.
• Drive exceptional campaign results, quantify business impact, and demonstrate value to customers, maintaining account hygiene.
• Build and pitch data-driven solutions to maximize customer value through Google s advertising solutions, handle objections, and ultimately achieve sales growth goals.
• Analyze campaign data, ensuring performance is accurately tracked, and delivering measurable results aligned with customer objectives.
• Monitor performance data to extract key insights, identifying and cultivating qualified promote opportunities to drive future customer growth and build pipelines.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Skills:

Industry trends, Express, Problem Solving

Job type:

Full-time

• Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region.
• Own customer health, adoption metrics, renewals and execution of customer success plans.
• Delivering highly engaging customized product demos based on user workflow and their requirements.
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals.
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy.
• Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build & advocates.
• Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends.
• Contribute to overall vision and strategy of the Customer Success Management Group.
• Develop innovative ways of engaging and contributing to customers and businesses through LSEG products and services.
• Experience and Skills: Experience in client facing roles such as account management and/or relationship management roles across the Trading Workflow.
• Good financial markets knowledge ideally.
• Experience in on-boarding, set up, training/product demos, resolution and customer concern of issues, client retention.
• Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully.
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals.
• Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team.
• Ability to adapt in a fast-paced environment and rapidly- changing market.
• Proactive and positive demeanour and has an approach to increase customer happiness and deepen relationships and possess a solution-oriented demeanour to help customers deliver on their business objectives.
• Proven record and passion for driving outcomes.
• Qualifications University / college degree preferred.
• Excellent Service-minded.
• Analytic skill, problem solving skill.
• MS Office (Excel VBA is an advantage).
• Programming/API skill preferred.
• Proactive approach.
• Strong customer relationship skills.
• Able to work individually and as a team.
• Presentation skills (verbal & written).
• Strong social skills.
• Ability to coordinate and complete a sales plan.
• Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience:

5 years required

Skills:

Sales, Financial Analysis, SQL

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
• Knowledge of SQL, databases, and automation techniques (e.g., dashboards, automating custom reports, materializing tables).
• Understanding of how to generate insights that are customer-centric and engaging.
• Ability to build executive engagement, influence them, and manage cross-functional partners.
• Ability to grow in a sales team, using the insights to drive ads and business growth.
• Ability to leverage data infrastructure and AI to uncover opportunities.
• Ability to connect with audience, craft engaging narratives along with excellent presentation skills.
• Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Own the industry thought leadership plan, develop new third-party (3P) research, and present industry-shifting perspectives at Google and external industry events.
• Act as a trusted advisor to C-suite clients by launching and delivering a formal "Industry Advisory" program, focusing on big industry shifts and strategic growth advisory.
• Engage directly with sales leaders and Google advertisers to prove business growth opportunities, win budgets, and identify key consumer category, and opportunities.
• Enhance our market intelligence with new data sources and deliver to strengthen our business advantage.
• Identify and analyze macro opportunities, including new consumer behaviors, and evolving shopping journeys.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Experience:

2 years required

Skills:

Sales, Financial Analysis, SQL

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
• Knowledge of SQL, databases, and basic automation techniques (e.g., dashboards, automating custom reports, materializing tables).
• Understanding of how to generate insights that are customer-centric and engaging.
• Ability to build executive engagement, influence them, and manage cross-functional partners.
• Ability to grow in a sales team, using the insights to drive ads and business growth.
• Ability to leverage data infrastructure and AI to uncover opportunities.
• Ability to connect with audience, craft engaging narratives along with excellent presentation skills.
• Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Own the industry thought leadership plan, develop new Third-Party (3P) research, and present industry-shifting perspectives at Google and external industry events.
• Act as a trusted advisor to C-suite clients, focusing on big industry shifts and strategic growth advisory.
• Engage directly with sales leaders and Google advertisers to prove Business growth opportunities, win budgets, and identify key consumer, category, and opportunities.
• Enhance our market intelligence with new data sources and deliver to strengthen our business advantage.
• Identify and analyze macro opportunities, including new consumer behaviors, and evolving shopping journeys.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Skills:

Finance, Financial Analysis

Job type:

Full-time

• Lead small scale projects and assist in financial analysis to evaluate Sales/Customer Team performance.
• Analyze sales data to identify trends and opportunities.
• Collaborate with cross-functional teams to ensure accurate financial reporting and analysis.
• Contribute to the preparation of financial reports, presentations, and forecasts.
• Support in evaluating sales strategies for profitability.
• Ensure compliance with financial policies, procedures, and regulatory requirements.

Skills:

Business Development, Project Management, Risk Management

Job type:

Full-time

• Drives and monitors Key Customer s satisfaction and Gas Turbine (as well as compressors and steam turbines) Performance via Reliability & Availability KPIs.
• Establishes him/herself as the point of contact for escalation; Provides early recognition of potential risks with major business impact (Previous service KAM responsibility).
• When necessary, escalates identified risks in time to Head of CTS to ensure appropriate and timely resolution.
• Understand fleet reliability (strength and weakness) from the competition installed base.
• Advise product management teams in Distributed on how to improve reliability/availability of products based on customer interactions.
• Advise LTP MK&S on reliability/availability value proposition for New Unit opportunities and existing service fleet.
• Propose development of new CTS offerings based on customer needs to improve reliability/availability.
• Presents Reliability & Availability KPIs to Key Customers and Siemens Energy management on regular basis.
• What You Bring.
• 10+ years of experience with sales / marketing / commercialization / business development.
• Bachelor s in Engineering, Business administration or associated fields.
• Master s level education in energy systems or associated fields are preferred.
• Proficiency with Sales Force and Project Management tools and methodologies.
• Experience with risk management, resources management, project timeline management.
• Strong background in optimization, automation, and improvement projects.
• Must be customer focused and be able to demonstrate leadership, problem solving / decision making in a high-pressure environment.
• Appreciation of Siemens international Customer base, their respective cultural diversity, and an ability to communicate in more than one language would be a distinct advantage.
• Be analytical. Open & Inclusive. Pragmatic. Big-picture thinker.
• Excellent written and verbal communication skills are essential demonstrating the ability to communicate at all levels of the organization, along with commercial appreciation.
• Initiative and be a flexible self-starter, working with minimal direction.
• Ability to analyze information and provide reports and feedback to project team members and management.
• Able to present information in a clear manner to the project team and management.
• A good understanding of the O&G Services business in the Distributed Generation market, including but not limited to: customers, regional set-up, strategy, business processes, especially as these businesses/customers/markets/processes relate to digitalization.
• Willing to travel 25-30% of the time.
• Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
• Who is Siemens Energy?.
• At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits.
• Outstanding opportunity for personal development working in an organization covering multiple facets of the energy industry and energy transition.
• Develop technical sales skills that provides SE management exposure to your successes and accomplishments.
• Exposure to obtain coaching and mentorship from experience sales peers leading to an open feedback culture.
• Provide flexible and hybrid working arrangement!.
• Readily available learning platform to support your learning growth!.
• Jobs & Careers: https://jobs.siemens-energy.com/jobs.

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Social media

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Experience:

3 years required

Skills:

Sales, Market Planning, Accounting

Job type:

Full-time

• Responsible for taking care of both existing agents/customers and acquired customers and maintain a good relationship.
• Provide the convenience service to our agents/customers in assigned areas.
• Support customers on planning marketing strategies within each assigned area.
• Update the market information, researching and knowing the market potential of customers and competitors also participate in the company market planning.
• Coordinate with Production, Logistic and Customer Credit processes to complete the trading.
• Qualifications: Bachelor's degree in Business Administration (Marketing, Management, Economics, International Business, Managerial Accounting) or a related field.
• Minimum GPA of 2.70 for undergraduate and 3.30 for postgraduate studies.
• Good command of English (TOEIC score of 550 or higher).
• 0 -3 years experience in Sales will be advantaged, age not over 30 years.
• Having basic understanding of consumer behavior and marketing research.
• Having experience of formulating and implementing of marketing plan and be able to identify a competitive strategy under given circumstances.
• Good human relationship, Creative, enthusiastic, hardworking, result oriented.
• Having driving license.
• Flexible to work upcountry (based in Northern or Southern regions).

Skills:

Business Development, Civil Engineering, SAP

Job type:

Full-time

• Focus on business development for Hilti ON!Track in a defined geographic area among current and prospective customers in alignment with sales team.
• Analyze sales results, review customer fact base, identify key trades and customer potential to develop tactical sales strategy.
• Collaborate with sales leadership team.
• Building the competence for solution selling in collaboration with the sales leadership team.
• Coordinate efforts of entire team of AMs, Regional Managers, Division Managers, Back Office and Marketing team members to improving penetration of ON!Track and fleet in assigned region(s).
• Steer pipeline management in sales process in collaboration with the sales team and support the execution of process from lead generation to contract closing.
• Conduct onsite analysis for ON!Track and coordinate Fleet tool crib analysis, including developing customer-specific optimized solutions.
• Present customer-specific solutions with sales management team to decision maker.
• Support customers after contract signing, through the implementation, training, and ongoing usage of ON!Track and Fleet Management solutions.
• Provide sales organization with product expertise and support resources.
• Prepare assigned region(s) and local sales teams for product and service launches and upgrades.
• WHAT YOU LL BRING.
• Bachelor s Degree in Civil Engineering or any related field.
• Minimum of 2 years consultative selling in the construction industry.
• Training experience, preferred.
• Strong communication (written, verbal, presentation) skills, required.
• Ability to work in and influence in a cross-functional team environment: Marketing, Sales, and other corporate team members.
• Demonstrated analytical, problem-solving, organizational, and interpersonal skills.
• Strong knowledge of SAP and Microsoft Office applications.
• High level of entrepreneurship and presentation skills.
• WHAT S IN IT FOR YOU.
• Show us what you re made of and we ll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It s a great way to find the right match for your ambitions and achieve the exciting career you re after. We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways more in new places. It s how we find the right fit and further our teams personally and professionally. Additionally, we offer you a competitive salary and a wide range of benefits, including training opportunities and very good health care plan.
• WHY HILTI.
• Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
• COMMITMENT TO INCLUSION.
• At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
• APPLY NOW.
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Experience:

5 years required

Skills:

Product Owner, Product Development, Scrum, English

Job type:

Full-time

• Collaborate with business stakeholders to identify technology enablers to grow the business.
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
• Work closely with development team to Create User Story, Epic, Story tasks including conduct agile development process with the team.
• Produce and review product requirements documents and work with the UX/UI team to finalize product specification.
• Manage and control the completion of projects, overseeing all aspects of solution implementation from start to finish to meet agreed scope, schedule and budget.
• Use metrics and data visualization to report progress and support data-driven decision making.
• Owns the product launch, conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and platform product stakeholders.
• Provide the idea to improve products to meet customer needs (the idea must be based on the data driven).
• Working with TDD QA to create test cases as a requirement.
• Work closely with QA and business team to perform the UAT to make sure the highest quality of products.
• Analyze product usage and customer feedback to improve the product.
• Perform the product discovery process or job to be done to identify what customer really needs.
• Create product road map and plan.
• Provide data in all aspect to upper management for a decision making.
• Provide the project status report to upper management.
• Motivate and drive team to provide the highest productivities.
• Cooperate with all parties to make work go smoothly.
• Reduce conflicts between all working parties in various departments.
• Do the Risk and Mitigation plan.
• Present the status of the product development to Upper Management.
• Bachelor s degree in information technology, Computer Science or related fields.
• 5+ years of Scrum-based Agile project management experience, have worked on large, scaled projects.
• Proven experience as a technical product Manager/Owner or similar role and 5+ years of work experience in digital product design, planning for products solution, products feature prioritization and implementation.
• Good Understand concept of SQL Command, API, Database design, Web/Mobile development, Micro Service Development.
• Good command of both spoken & written English.
• Strong leadership and people management skill.
• Great Emotional control.
• Self-motivated, eagerness to learn and embrace new challenges.
• Good Team working.
• Positive thinking.
• Willing to work with any assigned tasks.
• Willing to help each other.
• Do the best with every assigned tasks.
• Location: True Digital Park, Bangkok.

Skills:

Industry trends

Job type:

Full-time

• Think big and then execute at a granular level!.
• Learn the intricacies of the completions and drilling data life cycles and become a subject matter expert.
• Lead the entire product lifecycle for the KYC Platform, from ideation to execution and continuous optimization.
• Collaborate with stakeholders to define the vision and prioritize product features that align with business objectives.
• Break down complex problems into actionable user stories, creating mockups and wireframes where necessary (the basic design experience is helpful but not required).
• Work closely with engineering, compliance, data, and business teams to ensure the KYC platform meets regulatory and business needs.
• Analyze customer and business needs to ensure the KYC platform delivers a seamless experience while minimizing operational risks.
• Stay informed of industry trends and regulatory changes to adapt the platform s strategy proactively.
• Manage competing priorities, including product backlog, stakeholder requests, customer support needs, and time-to-market considerations.
• Act as the subject matter expert on KYC processes, ensuring the platform evolves to meet the needs of TrueMoney eco system s growing user base.
• At least 5-10 years of experience as a Product Manager or Business Analyst in the banking platform or consulting industry.
• Proven track record in product management, preferably in the fintech or financial services sector.
• Strong ability to grasp complex technical concepts and simplify them for clear communication, with excellent verbal and written skills.
• A keen interest in learning new technologies and integrating legacy industry systems with innovative solutions that deliver an exceptional user experience.
• Capable of inspiring, motivating, and supporting a team to achieve goals.
• Strong understanding of KYC processes, regulatory requirements, and compliance in the digital financial space (this qualification will be considered a priority).
• About TrueMoney.
• TrueMoney is Southeast Asia s leading digital payment platform, operating across seven countries: Thailand, Cambodia, Myanmar, Vietnam, Indonesia, Philippines, and Malaysia. Serving over 30 million users, we offer an e-wallet app and a network of 88,000 agents, making financial services accessible to millions. As part of the CP Group, Thailand s largest private conglomerate, Ascend Money TrueMoney s parent company became Thailand s first fintech unicorn, with a user base exceeding 50 million across the region.

Job type:

Full-time

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.
• KNOWLEDGE AND SKILLS Passion for human relations and sales Problem solving, curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Passion and knowledge of the managed product category Good communication in English. Mandarin is an advantage Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
• Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Experience:

5 years required

Job type:

Full-time

• Think big and then execute at a granular level!.
• Learn the intricacies of the completions and drilling data life-cycles and become a subject matter expert in these areas.
• Own & manage all product life-cycles on our products and services from product roadmaps, product processes, create and write user stories, design user journeys, manage acceptance criteria, etc.
• Work with our stakeholder and other team members to take a vision and break it down into user stories and create mockups/wireframes of new features (the basic design experience helpful, but not required).
• Actively manage, prioritize and balance your product roadmap, customers support needs, stakeholder feature requests, time to market, and product backlog.
• Work closely with our partner, business team, engineers, customer experience team, and operation team to capture feedback, identify new requirements and translate requirements into deliverable solutions.
• Minimum 5 years in a Product Manager / Business Analyst role in the banking platform, or consultant field.
• Experience in Lending & Unsecured Loan (Retail Loan, Credit Card) is required.
• An experience in a startup company or Agile methodologies is a plus.
• Demonstrates an aptitude for learning complex technical concepts and can simplify & articulate ideas, with excellent communication skills, both verbal and written.
• Interested in learning new technologies and working towards integrating legacy industry data systems with an innovative solution with an incredible user journey.
• Able to inspire, motivate and support a team to get things done.
• Familiarity with Jira or other product management tools is a plus.