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Experience:

No experience required

Job type:

Full-time

• Field Maintenance: Travel to various store locations using your personal vehicle or public transport to perform both preventive and corrective maintenance..
• Hardware Mastery: Install, configure, and troubleshoot laptops, printers, POS terminals, handheld scanners, and other essential retail hardware..
• System Health: Perform regular health checks and monitoring to ensure 100% uptime, aiming for high Mean Time Between Failures (MTBF)..
• Inventory & Budget: Track IT assets and assist in cost allocation and budget monitoring for store equipment..
• Technical Support & Incident Resolution.
• Rapid Response: Serve as the primary point of contact for store teammates, managing incidents from first contact to resolution (Targeting high FCR rates)..
• Network Stability: Monitor and maintain store networks, including Access Points, Switches, and 5G failover systems..
• Root Cause Analysis: Don t just fix investigate. Analyze recurring issues to implement permanent solutions and reduce the incident backlog..
• Security, Resilience & Empowerment.
• Data Protection: Execute and test backup and disaster recovery procedures to ensure business continuity..
• Cybersecurity: Implement security best practices and ensure all systems are patched and compliant with company standards..
• Teammate Training: Empower store staff by conducting training sessions on new digital tools and security awareness..
• Mobility & Flexibility: You are comfortable traveling to different store locations and are adaptable with your working hours to align with store opening times and project deadlines..
• Technical Expertise: 2+ years of experience in IT support, specifically with hardware (POS, Scanners) and networking (APs, Switches, 5G)..
• Communication: Good command of English to collaborate with regional teams and technical references..
• Passion: You genuinely love sports and bring that same energy and "team-player" mentality to your work..
• Problem Solver: You are highly responsible, flexible, and capable of working in a fast-paced retail environment..
• Have our company core values and express them through your actions Vitality, Responsibility, Generosity, and Authenticity.
• Decathlonian Benefits.
• Be a shareholder, with an exclusive annual option to invest in Decathlon s Shares..
• Provident fund..
• Group insurance includes life, health, and dental insurance..
• Performance bonus..
• Employee discount..
• A learning environment where you can dive deep and make an impact..
• Wide range of career opportunities locally and globally..

Job type:

Full-time

• Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals.
• Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications.
• Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users.
• Investigate and escalate complex incidents to higher support levels when required.
• Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs.
• Collaborate with business teams to understand operational needs and provide high-quality support.
• Ensure adherence to IT security policies, compliance rules, and operational standards.
• Continuously develop technical knowledge to stay up to date with emerging technologies and banking application evolutions.
• ABOUT YOU
• Experience with IT support (L1/L2), including troubleshooting hardware and software environments.
• Experience with Windows environments, Active Directory, and Microsoft Office tools.
• Experience supporting banking systems, payment gateways or transaction-related applications is a strong advantage.
• Experience with ticketing systems and IT operational procedures.
• Academic background: Degree in IT, Computer Science, or related field.
• Fluent English. Another language is a plus.
• You have strong communication skills, work well under pressure, and adapt quickly to user needs.
• You have an ability to solve problems efficiently and collaborate effectively within multicultural teams.
• WHY AMARIS?
• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we're committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
• Equal Opportunity
• At our company, we are committed to creating an inclusive workplace that promotes and values diversity. All qualified applicants will be considered for employment without regard to gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic protected by applicable laws.
• Who are we?
• Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
• As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
• We look forward to meeting you!

Experience:

5 years required

Skills:

Compliance, Microsoft Office, Excel, English, Mandarin

Job type:

Full-time

• Responding to internal requests and requirements in a timely manner; including installation and troubleshooting of application systems, client software, and hardware such as client, network, printer, etc.;.
• Collaborate closely with local management teams and act as point of contact for all IT related issues/requirements and improve user satisfaction;.
• Responsible for local IT asset management, including device inbound & outbound, warehouse management, inventory auditing and other operations that cover the full lifecy ...
• Contribute to internal technical documentation, ensuring the effectiveness, completeness, and readability of the documents;.
• Assist in ensuring compliance with information security regulations and maintaining the security systems, server room, room air conditioning, and environmental monitoring;.
• Responsible for liaising with external suppliers as necessary;.
• Assist in assigned projects and tasks in a timely manner;.
• Operation changes during low business peak hours at night or during weekends and holidays according to IT operation and maintenance continuity requirements;.
• Business continuity needs to be ensured, and effective attendance of positions required for work can be ensured;.
• Based in Bangkok, support remote users/business trip as necessary (Thailand/Vietnam/Cambodia offices);.
• Key Qualifications and Experience.
• Essential.
• Degree at Bachelors level in a computer-related discipline or equivalent experience; a minimum of 5 years of IT support related experience;.
• Have experience in user support for Windows, Mac OS operating systems, IT application systems (M365, DNS, email, printing, files, VPN, video conferencing, etc.), prior experience in managing M365 & Intune would be a bonus.
• Proficient in using Microsoft Office software (Word, Excel, PPT, Project, Visio, etc.);.
• Have strong work planning. Solid IT service process experience and familiarity with the ITSM system.
• Has basic network troubleshooting knowledge, familiar with security systems, server room, room air conditioning, and environmental monitoring;.
• Have a user-centric service attitude. Good at communicating with others in a proactive manner; able to provide high quality service to local internal users and response to request swiftly.
• Familiarity with AI tools within the scope of IT services or prior experience in building knowledge base would be a bonus;.
• Fluency in both spoken and written Thai and English is required. Proficiency in Mandarin would be an advantage, as the role involves regular communication with the Shanghai HQ .
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!