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Job type:
Full-time
Salary:
negotiable
- ให้ข้อมูลแก่ลูกค้าและติดต่อประสานงานกรณีที่ลูกค้าต้องการความช่วยเหลือ.
- บันทึกข้อมูลปัญหาในระบบ.
- วิเคราะห์ปัญหาเบื้องต้น รวมทั้งติดตามและรายงานผลการแก้ไขปัญหา.
- จัดทำรายงานประจำวัน.
- อื่นๆตามที่หัวหน้างานมอบหมาย.
- ปริญญาตรี ทางด้านคอมพิวเตอร์ หรือสาขาที่เกี่ยวข้อง.
- มีความรู้พื้นฐานด้าน MS office, Network, Remote Support และการแก้ไขปัญหาคอมพิวเตอร์.
- สามารถทำงานเป็นกะได้ (กะเช้า-กะกลางคืน).
1 day ago
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Experience:
2 years required
Skills:
Database Administration, Database Development, Microsoft Office, Good Communication Skills, Willing To Work Overtime, English
Job type:
Full-time
Salary:
฿25,000 - ฿28,000, negotiable
- Position Summary
- We are seeking a CRM Support / Helpdesk Specialist to join our team and provide first-line support to CRM users. Your main role will be to assist clients in resolving day-to-day CRM issues, ensure smooth user experiences, and provide training and guidance to help them maximize CRM usage. This role is ideal for someone who enjoys troubleshooting, supporting others, and working in a fast-paced, client-oriented environment.
- Provide daily CRM helpdesk support via phone, email, or remote tools
- Troubleshoot user issues and guide them through solutions
- Document and track technical problems and resolutions
- Assist with user onboarding, training sessions, and usage guidance
- Monitor CRM usage and proactively offer tips and support to users
- Liaise with the technical team for system-level escalations
- Maintain CRM-related documentation, FAQs, and user guides
- Gather user feedback and suggest usability improvements.
- Diploma or Degree in IT, Computer Science, Business Computer, or a related field
- 1-3 years of experience in IT Support, Helpdesk, or CRM user support
- Familiarity with CRM systems (PipeDrive preferred, but not required)
- Good communication skills in Thai and fair in English
- Strong customer service mindset and problem-solving skills
- Organized, patient, and able to explain technical steps to non-technical users
- Ability to multitask and manage support cases efficiently
- Basic knowledge of CRM configuration or data handling is a plus.
- What's the Offer
- Competitive salary and overtime pay
- Friendly, collaborative, and supportive work environment
- Opportunity to grow in CRM expertise and customer support
- Access to sales and leadership training tools
- Career advancement within our Digital Solutions team.
2 days ago
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Skills:
Procurement, English
Job type:
Full-time
Salary:
฿25,000 - ฿35,000, negotiable
- IT ticket monitoring and support within SLA.
- Perform health check on daily basis for Server/meeting rooms equipment.
- Staff onboarding/offboarding/IT induction/laptop provisioning, software installation, Event support, etc.
- Asset management, inventory check, update status and ownership, perform data wipe, etc.
- Update and maintain knowledge base for end-users as well as internal IT training.
- Follow up & Support in IT procurement administrative work (e.g., raise PR, do goods receipt for hardware, software, accessories, etc).
- Set up IT equipment for livestreaming, workshop, conference, etc.
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- 1-3 years of working experience in IT support or a related role.
- Experience with troubleshooting hardware (desktops, laptops, printers) and software issues.
- Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
- Understanding of IT security practices.
- Good command of English communication.
- Service-mind, proactive and willing to go extra mile.
Today
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Skills:
Microsoft Office, Excel, Windows Server
Job type:
Full-time
Salary:
negotiable
- ดูแลให้เทคโนโลยีสามารถเข้าถึงได้ง่าย และมีการติดตั้งฮาร์ดแวร์และซอฟต์แวร์ที่ทันสมัย.
- แก้ไขปัญหาเกี่ยวกับฮาร์ดแวร์ ซอฟต์แวร์ และระบบเครือข่าย.
- ให้คำแนะนำเกี่ยวกับการเข้าถึงข้อมูลและการสนับสนุนด้านเทคโนโลยี.
- ดูแลและอัปเดตข้อมูลสินทรัพย์ของฮาร์ดแวร์ ซอฟต์แวร์ และทรัพยากรทางเทคโนโลยีให้ถูกต้องและเป็นปัจจุบัน.
- ตรวจสอบและดูแลระบบเทคโนโลยีให้สามารถใช้งานได้อย่างต่อเนื่องและมีประสิทธิภาพสูงสุด.
- บันทึกรายการงานซ่อมบำรุงและรายการที่ต้องแก้ไข (Service Desk Log).
- จัดสรรการเข้าถึงเครือข่ายให้กับพนักงานทุกคน.
- ติดตั้งและเชื่อมต่อฮาร์ดแวร์.
- ตรวจสอบและเตรียมอุปกรณ์ที่ต้องนำออกจากระบบเมื่อถึงเวลาที่เหมาะสม.
- ปริญญาตรีทุกสาขา.
- มีประสบการณ์ทางด้าน IT Support, Helpdesk หรือ Application Support มาอย่างน้อย 3 ปี.
- มีความรู้ความเข้าใจ และสามารถใช้งาน Microsoft Office, Word, Excel and Powerpoint ได้.
- หากมีประสบการณ์ หรือความรู้ทางด้าน Retail Operation hardware/software expertise, Setup & Installation hardware/software Windows Server, VB.Net, MSSQL Data Base, Stored Procedure จะพิจารณาเป็นพิเศษ.
- Location: บริษัท เบอร์ลี่ ยุคเกอร์ ฟู้ดส์ (บางเสาธง, สมุทรปราการ)
- Working Day: จันทร์-ศุกร์ (08:15 น. - 17:15 น.).
2 days ago
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Experience:
3 years required
Skills:
VoIP, Enthusiastic
Job type:
Full-time
Salary:
negotiable
- Bachelor s Degree or higher in Computer, Telecom Engineering or related fields.
- Good command of English.
- 0-3 years in computer network/ IT Helpdesk/Internet Broadband experience.
- Solid knowledge of IT Infrastructure, LAN & WAN, Ethernet, MPLS, FTTx.
- Experience with supporting IP services (TCP/IP, IPv4, IPv6, VPN, QOS, SDN, SNMP, VOIP).
- Experience with CISCO and Juniper, switches, routers.
- Certifying in CCNA / CCNP is preferred.
- Can work as a shift (for Network operation Center).
- Can work under pressure and service mind.
- Enthusiastic, can-do attitude.
- Welcome Fresh Graduate.
- TOEIC score 550 up would be a plus.
1 day ago
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Skills:
English
Job type:
Full-time
Salary:
negotiable
- Incident Management.
- Being the primary customer contact, candidate is accountable for user requests or issues via phone, email, or ticketing system.
- Perform initial troubleshooting, resolve at first contact where possible, ensure adequate information are available when escalating unresolved / complex issues to level 2/3 teams.
- Track and update status, ensuring customers are informed or updated in accordance with the agreed service levels.
- Problem Management.
- Track problem resolution process, whilst providing regular progress updates.
- Manage and coordinate remediations to include internal verification before release.
- Stakeholder Relationship Management, Reporting, Business contribution.
- Manage stakeholder expectations and handle escalations professionally.
- Create the required reports according to agreements.
- Drive customer / internal meetings.
- Undertake actions or contribute to ensure the profitability and/or expansion of the customer account.
- Technical Skills.
- Thorough understanding of ITILv4 Foundation Standards - particularly in Incident and Problem Management areas.
- Familiarity in Incident Management Systems such as ServiceNow, Jira.
- Basic knowledge in IT Tools, Networking, and Systems - servers, networks, enterprise systems, health, analytics, and performance monitoring tools.
- Experience in conducting Root Cause Analysis and Escalation Management.
- Interpersonal Skills.
- Stakeholder Management and or Conflict Resolution - ability to manage expectations and maintain strong relationships with stakeholders.
- Customer Service Orientated - empathetic, responsive, proactive and adaptable.
- Clear Verbal & Written Communication - ability to lead or drive customer / internal meetings whilst having excellent Thai and English communication skills is a must.
- Work Flexibility & Time Management - willing to travel and work on rotational shits, muti-task, as required.
- QualificationsBachelor's degree in Computer Science, Information Technology, Computer Networks, or any other IT related field.
- Work Experience in IT Service Management (ITSM) and / or customer support would be a plus.
- ITILv4 Foundation Certification is preferred.
- Primary Location: TH-10-Bangkok.
- Schedule: Full-time Unposting Date: Ongoing
4 days ago
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Skills:
Purchasing, Research, Work Well Under Pressure
Job type:
Full-time
Salary:
negotiable
- Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
- Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
- Knowledge in MS O365, installation and troubleshooting.
- Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting.
- Ticketing system management experience, managing tickets under SLA.
- 1st and 2nd tier level support.
- IT Asset Inventory Management.
- IT Purchasing Management experience.
- Keen in learning new technologies.
- Managing technical documentation / Instruction guide.
- Performs other related duties as assigned.
- Bachelor s degree in computer science, information technology, or related field.
- Internship period: Minimum to commit 4 months or more.
- Full Time Working Arrangement Internship.
- Ability to identify, research, and resolve technical problems.
- Flexible with change, work well under pressure and in a fast-paced environment.
- Basic knowledge of windows OS and mac OS.
- Self-motivated; work well independently and with a team.
- Strong communication (verbal & written) & customer-service skills.
- Strong work ethic and attention to detail.
7 days ago
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