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Experience:

5 years required

Skills:

Project Management, Problem Solving, Risk Management, Recruitment, Accounting

Job type:

Full-time

• Responsible for availability, incident, problem, change / release, capacity and.
• vendor management for the applications in scope.
• Act as a facilitator and coordinate between various teams like Infrastructure,.
• development team to resolve, analysis of root cause for complex issues and outages.
• Work across multiple application management areas and support teams to ensure.
• high level of support service.
• Ensures essential process / procedures are followed and contribute to defining.
• standards.
• Communicate complex technical issues to business users in a language they.
• understand.
• Follow thru to ensure each problem is resolved according to SLA.
• Manage communication for Major Incidents (SLA breaches, Application Major.
• Incidents, Logistics issue) and responsible for communications with business users,.
• senior management.
• Ensures essential process / procedures are followed and contribute to defining.
• standards.
• Promote effective knowledge management best practices within team and.
• organization.
• Manage and maximize resource within the budget to meet business priority.
• People Management.
• Risk assessment and risk management.
• Coach and mentor team members.
• Lead problem solving and collaboration.
• Lead creativity, risk-taking, and continuous improvements in workflow.
• Bachelor degree or higher in Computer Science, Statistics or Computer Engineering.
• 5 years experience in IT industry and 3 years experience in project management and experience in Banking application is preferable.
• Demonstrate accountability, leadership, independent initiatives and willingness to lead.
• Strong team player with management skills. Flexible and being able to manage time effectively.
• Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority.
• Good communication and interpersonal skills with the ability to communicate well at all levels.
• Ability to handle high stress and pressure situations.
• Strong problem solving.
• Ability to understand the big picture - can step back and understand the context of problems before.
• applying analytical skills to address the issues.
• Good functional knowledge in one or more banking domain i.e. ATM, Credit Card, Retail Banking.
• (deposit, loan, etc.), Wholesale Banking (trade finance or treasury), Financial Accounting.
• หมายเหตุ: ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร.
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• Additional Requirements.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
• Apply now and make a Difference.

Skills:

English

Job type:

Full-time

• Managing the entire company IT systems (Network/Telephony/Server/Client/Software/Service/Etc).
• Manage and coordinate with IT vendors and suppliers to support business operations.
• Providing daily troubleshooting for endpoint software and hardware, and directly supporting users.
• Provide consultation and support for user requests.
• On-site support for domestic branch offices.
• Always looking for an IT technology/innovation and try to apply to the company with the most appropriate solution.
• Provide advice and support to users for all IT systems within the organization through ticketing systems, email, and phone calls.
• Provide support for internal systems, including Microsoft services, cloud infrastructure, and network environments.
• Opportunity to develop business acumen and project management skills, along with gaining practical experience in global communication through collaboration with international teams.
• Exposure to a wide range of technologies, including Cisco networking, Microsoft platforms, Zscaler, and cloud-based telephony solutions, providing valuable hands-on experience in enterprise IT environments.
• Has strong knowledge, understanding, and skills of IT related fields, with logical problem analysis and solving abilities.
• The ability to solve problems with a sense of ownership.
• Good Conversational level in English communication.
• Strong passion for work, with a high level of commitment and dedication to self-development.
• Education: Bachelor's Degree in IT related.
• Language: Thai (Native) & English (level TOEIC 550+ or equivalent communication skills without an official test score).
• Experience: 2 Years plus.

Experience:

2 years required

Skills:

Network Infrastructure, System Administration, Procurement, Purchasing, English

Job type:

Full-time

• We are looking for an IT Support Officer to join PULSE SILOM CO., LTD. in Bangkok. This is a full-time position based in Bangrak, Bangkok.
• In this role, you will be responsible for maintaining and supporting the company's IT infrastructure, including computer systems, networks, software, IT equipment, and related technologies. You will provide technical support to users across all branches, troubleshoot IT issues, coordinate with external vendors, and continuously improve IT processes to ensure smooth and efficient business operations.
• Provide technical support for hardware, software, network infrastructure, and IT equipment, assisting users both remotely and on-site.
• Install, configure, and maintain computers, office phones, printers, Microsoft 365, user accounts, internet services, and network devices to ensure all equipment is fully operational.
• Maintain the company's IT systems, including websites, CCTV systems, LED displays, access control systems, and access permissions for employees and executives.
• Manage user accounts, system access, software licenses, data backup, antivirus, and IT security in accordance with company policies.
• Coordinate with external vendors and support IT procurement activities, including obtaining quotations, comparing vendors, purchasing equipment, and following up on service delivery.
• Maintain IT asset inventory, oversee equipment allocation and returns, and ensure proper asset management.
• Prepare IT reports, maintain documentation, and develop or improve Standard Operating Procedures (SOPs) and other technical documents.
• Support IT projects and perform other duties assigned by the supervisor.
• What we're looking for.
• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 2-3 years of experience in IT Support, Help Desk, System Administration, or a related role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, computer hardware, software installation, and basic network troubleshooting.
• Experience supporting routers, switches, Wi-Fi, printers, CCTV systems, and other IT infrastructure.
• Good understanding of user access management, system backup, antivirus, patch management, and software license administration.
• Experience with cloud services, Google Workspace, or website administration will be an advantage.
• Able to communicate in English and read technical documentation, as well as write basic emails and reports in English.
• Strong analytical, problem-solving, communication, and coordination skills.
• Responsible, detail-oriented, and able to manage multiple tasks effectively.
• Apply Now & Join Our Team!.
• If you are passionate about technology, enjoy solving IT challenges, and are committed to providing excellent IT support, we would love to hear from you. Please submit your CV and any relevant certifications to join PULSE SILOM CO., LTD.

Experience:

1 year required

Skills:

Software Development, Quality Assurance, Problem Solving, Architecture, Automation, Python, SQL

Job type:

Full-time

• LINE MAN Wongnai is one of the fastest-growing technology companies in Thailand. We are a team of talented people working together to build a digital ecosystem that drives the country forward. By using data and AI, we create products that make a real difference in people's lives from the LINE MAN app and Wongnai POS to financial services through LINE Pay.
• We work at the point where fast-growing technology meets everyday e-commerce lifestyles, building digital infrastructure that supports 10 million users, 700,000 merchan ...
• Why this Role.
• This role re-imagines traditional IT operations by positioning you as the team's core "Builder" and creator of efficiency tools. Your mission is to transform everyday operational challenges into practical, high-impact automated systems.
• Leveraging deep technical expertise, scripting mastery, and modern AI/GenAI applications (such as Gemini Enterprise), you will design and enhance Modern Device Management while developing automation across our entire SaaS and Enterprise Software ecosystem including UEM platforms, IDPs, Google Workspace, Microsoft 365, Slack and more.
• By joining our team, you will step into a role where you can solve complex system integration challenges, drive internal innovation, and elevate both security and operational efficiency at scale.
• Endpoint Security & UEM Architecture.
• UEM Management: Lead the administration of Unified Endpoint Management (UEM/MDM) platforms to ensure all laptops and mobile devices are strictly hardened against threats.
• UEM Lifecycle Management: Continuously build, update, monitor, and troubleshoot device configurations. Ensure all changes strictly align with business requirements and company policies.
• Policy Enforcement: Define and enforce robust security baselines (e.g., Disk Encryption, Password Complexity, OS Patch Management) to achieve 100% compliance.
• Threat Mitigation: Configure automated security workflows to instantly detect, alert, and isolate non-compliant or compromised endpoints.
• Documentation: Maintain comprehensive "Security & Admin Guides," documenting configuration baselines, automation workflows, SOP and incident response procedures.
• Automation & System Integration.
• Workflow Automation: Design, build, and maintain automation scripts and internal bots (using Python, Google Apps Script, Slack Apps) to eliminate manual IT and cross-team workflows.
• System Integration: Develop custom API connectors and Webhooks to seamlessly integrate core work platforms (Okta, Google Workspace, Slack, HRIS) with internal tools for real-time data sync.
• System Configuration & Enhancement: Deep-dive into configuring Okta, Google Workspace, Gemini Enterprise, Slack, and other enterprise SaaS systems to roll out new features and apply to requirements.
• Testing & Quality Assurance: Perform rigorous testing in sandbox environments to ensure automations operate smoothly without disrupting live operations.
• Operations & Optimization.
• Problem Solving: Analyze and resolve complex technical glitches related to API integrations and scripts.
• Performance Monitoring: Continuously monitor the health, speed, and efficiency of internal scripts, bots, and integration pipelines.
• What You'll Need.
• Bachelor's degree in Computer Science, IT, Computer Engineering, or a related field (or equivalent practical experience).
• 1-3 years of experience in Software Development, Systems Engineering, IT Automation, or Enterprise Application Integration.
• Passion for Coding and Scripting Strong hands-on coding skills in Python, Google Apps Script, or PowerShell, along with SQL fundamentals.
• Expertise in REST APIs, Webhooks, OAuth 2.0, and safe credential handling/secret management.
• Hands-on experience administering at least one major UEM/MDM solution (e.g., Jamf, Kandji, Microsoft Intune, Workspace ONE).
• Strong administrative and integration experience with Okta (or similar IdP), Google Workspace, Slack and Enterprise Platforms.
• Exceptional task prioritization and time management skills. Ability to thrive in a fast-paced, high-pressure environment and effectively manage a high workload.
• Strong analytical skills, a passion for building internal tools, and an eagerness to learn and apply emerging technologies (e.g., AI/GenAI tools) to business needs.
• What Sets You Apart.
• GenAI & AI Innovation Mindset: Strong passion, curiosity, and eagerness to learn and apply emerging technologies (e.g., AI/GenAI tools like Gemini Enterprise, Claude, LLMs) to business needs and modern workplace automation.
• Proactive Builder Mentality: Strong analytical skills with a passion for identifying operational bottlenecks and building internal tools to solve them at scale.
• Security-First Automation Vision: Ability to balance strict security enforcement and endpoint hardening with a smooth, seamless end-user experience across the organization.

Skills:

Good Communication Skills, Thai

Job type:

Internship

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together.
• Across 12-plus business units including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more we reach hundreds of thousands of learners every ...
• Join us and shape the next chapter of learning in Thailand.
• What You'll Drive.
• Assist in providing day-to-day technical support for user requests and troubleshooting.
• Help maintain the IT Asset Inventory and learn how to track hardware/software life cycles.
• Learn to diagnose, repair, or replace damaged hardware and assist in communicating with vendors for repairs.
• Gain hands-on experience in PC/Notebook builds, configuration, and software installation (Windows 10/11, MacOS, and Ubuntu).
• Learn the basics of Active Directory (AD) management, including account creation, maintenance, and distribution list setups.
• Assist users with remote access tools (VPN/VDI/RDP) and online meeting platforms like Google Meet and Zoom.
• Help update technical manuals regarding IT operations, procedures, and network schematics.
• Support the team in office movements (relocating IT equipment) and occasionally travel to other branches for on-site support.
• What You'll Bring.
• Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field.
• A strong interest in IT Infrastructure and a basic understanding of hardware, software, and networking.
• A proactive attitude with a willingness to learn how to diagnose and resolve technical issues.
• Good communication skills and the ability to interact professionally with employees at all levels.
• Open-mindedness and the ability to work effectively in a multicultural and diverse environment.
• A strong desire to help others and provide a positive "customer service" experience for internal staff.
• กระบวนการคัดเลือกครั้งนี้ ทางบริษัทฯ มีการนำระบบ AI มาช่วยวิเคราะห์ข้อมูลในบางขั้นตอน โดยมีฝ่ายทรัพยากรบุคคลเป็นผู้ควบคุมการดำเนินงาน กำกับดูแลทุกขั้นตอน และเป็นผู้ตัดสินใจในขั้นตอนสุดท้าย เพื่อให้การพิจารณาเป็นไปอย่างแม่นยำ และครอบคลุมทุกมิติ โดยข้อมูลของผู้สมัครทุกท่านจะไม่ถูกใช้เพื่อการเทรนด์โมเดล AI และจะถูกเข้าถึงเฉพาะภายในทีมทรัพยากรบุคคล และผู้จัดการหรือหัวหน้างานของต้นสังกัดที่รับสมัครเท่านั้น.
• บริษัทถือว่าท่านได้รับทราบข้อมูลในส่วนนี้แล้ว หากท่านได้ยื่นสมัครงานในตำแหน่งงานนี้ผ่านระบบ.

Experience:

5 years required

Skills:

Work Well Under Pressure, Project Management, Procurement, Recruitment, DevOps

Job type:

Full-time

• Manages contributing Support Team, who serve as the direct supervisor of the technical staff.
• Provide leadership and direction to the entire support department, including the operation project management team.
• Establishes and oversees the adoption of the support department's vision, goals and objectives at all levels.
• Provide internal support procedures with effective communication channel.
• Manage company's software own license.
• Determine necessary technology advances and educate employees on the use of software and hardware used in an organization's day-to-day operations.
• Coordination of technical and information systems with other peers e.g. Head of Engineering, Data, Infra, and DevOps in an organization.
• Associated with the procurement of Hardware and any service providers involved in the installation, maintenance, inventory management or recycling/destruction of hardware.
• Developing and executing sourcing strategies as well as recommending product, and business process.
• Improving technology, advances in service offerings and improved internal efficiencies.
• Supporting functions to ensure that day-to-day interactions with suppliers are consistent as well as ensuring regular business reviews are conducted, along with achieving cost-effective procurement decisions for the company.
• Dismissing and hiring new staff.
• Job Qualification.
• Bachelor's degree in the relevant IT, Engineering field.
• At least 5 years of relevant experience in IT Support Manager.
• Business and technical knowledge of designing, deploying and maintaining data centers including associated performance and cost models.
• Business and technical knowledge in the selection of appropriate service providers in support of a wide variety of hardware. This includes various supply chain models and associated pricing strategies.
• Experience in sourcing processes and reviewing, analyzing, drafting and negotiating contract terms with respect to major projects of medium/high complexity.
• Strong presentation skills with the ability to analyze and explain pricing models and contract terms.
• Strong understanding of legal concepts as related to contract negotiations.
• Excellent written and verbal communication skills and strong interpersonal skills.
• Excellent relationship management skills, as well as the ability to work collaboratively with suppliers, and internal business customers, and senior management.
• Work well under pressure, ability to multitask and skilled time manager that is comfortable working under minimal supervision.
• Prior successful people management experience.
• Ability to adapt to changing priorities while managing high-volume recruitment processes.
• Excellent interpersonal and communication skills.
• Up-to-date knowledge of the technology industry.

Skills:

Enthusiastic, Automation, English, Thai

Job type:

Internship

• LINE MAN Wongnai is one of the fastest-growing technology companies in Thailand. We are a team of talented people working together to build a digital ecosystem that drives the country forward. By using data and AI, we create products that make a real difference in people's lives from the LINE MAN app and Wongnai POS to financial services through LINE Pay.
• We work at the point where fast-growing technology meets everyday e-commerce lifestyles, building digital infrastructure that supports 10 million users, 700,000 merchan ...
• Why this Role.
• This role re-imagines the traditional Service Desk by blending essential IT support with modern AI, automation, and robust knowledge management. As the first point of contact for our employees, you will go beyond simply fixing immediate issues; your primary goal is to elevate support efficiency, reduce manual workload, and maintain consistently excellent Customer Satisfaction (CSAT) scores.
• By joining our team, you will step into a highly collaborative, tech-savvy environment that encourages continuous learning. You will make a direct impact on the company's internal ecosystem by turning daily troubleshooting logs into structured, high-quality data for AI training. This is a unique opportunity to grow your technical foundation while pioneering AI-readiness and automated workflows at a national-scale tech company.
• Act as a responsive representative of the IT team, helping resolve hardware and software (Windows/Mac) issues for a diverse workforce via Slack, Jira, and in-person support (Walk-ins).
• Bridge the gap between human support and automation by learning how to convert common technical fixes into "How-to" articles and structuring data for AI training,.
• giving you a clear picture of how leading organizations use AI to drive and elevate support operations.
• Learn to master the use of Jira by collaborating with L2/Senior IT teams to track, update, and resolve tickets, ensuring no employee problem goes unanswered.
• Assist in creating and updating Standard Operating Procedures (SOPs) to ensure the Internal Knowledge Base is accurate and ready for both human and AI retrieval.
• Learn to design real-time dashboards in Jira to monitor ticket status, identify support trends, and analyze satisfaction data to improve the overall user journey.
• What You'll Need.
• Currently pursuing or a recent graduate with a Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Technical Troubleshooting: A basic understanding of analyzing and troubleshooting issues on Windows and macOS operating systems.
• A strong Service Mindset you are patient, empathetic, and genuinely passionate about helping internal users solve their daily tech problems.
• Communication Skills: Good command of Thai (Verbal & Written) and some familiarity with English to effectively support and collaborate with a diverse, multi-national workforce.
• Highly organized with the ability to clearly structure data, documentation, and technical logs.
• What Sets You Apart.
• Enthusiastic about learning and observing how AI, Large Language Models (LLMs), or Virtual Agents are practically applied in a leading company to enhance Service Desk efficiency.
• You've experimented with Slack workflows, integrations, or configuring basic automation rules within ticketing platforms.
• Basic familiarity with configuring or administering tools like Google Workspace (G-Suite) or other cloud-based productivity platforms.
• A tech-savvy and curious nature, demonstrating high enthusiasm for continuously learning new tools and leveraging technology to improve workplace efficiency.

Experience:

3 years required

Skills:

Teamwork, Linux

Job type:

Full-time

• The IT Service Desk & Manufacturing Application Support Analyst (Tier 1) serves as the first point of contact for IT service requests, incident management, operational monitoring, and manufacturing application support. The role is responsible for ensuring the availability and stability of IT services and manufacturing systems through proactive monitoring, timely incident resolution, effective communication, and escalation management.
• Job Responsibilities.
• Serve as the first point of contact for IT incidents, service requests, and user inquiries, providing timely and effective support.
• Manage incidents throughout their lifecycle, including logging, troubleshooting, escalation, follow-up, and closure in accordance with ITSM processes and SLAs.
• Monitor critical IT infrastructure, manufacturing applications, and system alerts to ensure service availability and business continuity.
• Perform routine operational checks, monitor scheduled jobs, and support incident recovery activities.
• Provide first-line support for manufacturing applications and assist users in resolving common operational issues.
• Execute predefined operational procedures, validate service restoration, and escalate unresolved issues to specialized support teams.
• Respond to critical incidents and coordinate with infrastructure, network, server, database, and application support teams to minimize business impact.
• Maintain accurate documentation, operational reports, monitoring records, and knowledge base articles to support continuous service improvement.
• Support 24x7 manufacturing operations environment.
• Rotational shift work required.
• Participation in on-call support and incident response activities as assigned.
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 3-5 years of experience in IT Service Desk, IT Operations, Application Support, or Technical Support.
• Experience supporting manufacturing or semiconductor environments is an advantage.
• Knowledge of IT Service Management (ITIL) principles and ITIL-based service desk tools (e.g., ServiceNow).
• Understanding of Incident, Request, Problem, and Change Management processes.
• Basic knowledge of Windows, Linux, and networking technologies (TCP/IP, DNS, DHCP, LAN/WAN).
• Experience with system monitoring tools, operational support systems, and ticketing platforms.
• Strong customer service and user support mindset.
• Good communication, interpersonal, and stakeholder management skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to prioritize tasks and manage multiple activities in a fast-paced environment.
• Ability to work effectively in a manufacturing/24x7 operational environment.
• Strong teamwork, collaboration, and continuous improvement mindset.
• More information about NXP in Thailand.
• LI-e5f2.

Experience:

1 year required

Skills:

Software Development, Problem Solving, English

Job type:

Full-time

• Key.
• Provide professional support.
• and investigate troubleshoot issues raised by customers.
• Priorities and manage many open.
• cases at one time.
• Provide prompt and accurate.
• feedback to customers.
• Diagnose and troubleshoot.
• technical issues and solve those problems.
• Ensure service level agreement.
• is met in both resolution time and quality of update.
• Make recommendations for.
• process improvements, where applicable.
• Rapidly establish a good working.
• relationship with customers and other professionals, such as Business,.
• developer or partner.
• Ensure end-user support and.
• enable resuming normal service.
• Effectively communicate.
• information to customers and all stakeholders.
• Other duties and projects as.
• defined by your line manager.
• Essential.
• A positive, can-do attitude,.
• who naturally expresses a high degree of empathy to others.
• Bachelor's degree in any field.
• with at least 1 year (Junior), 5 years (Senior) experience working in.
• software development or IT-related jobs.
• At least 1 year working.
• experience in Technical Support or IT Support role.
• Strong troubleshooting,.
• communication and problem analysis.
• Good communication and.
• interpersonal skills.
• Ability to handle and perform.
• in stressful situations.
• Excellent prioritization.
• skills, Ability to work under pressure and challenge.
• Excellent critical thinking and.
• problem solving skills in a service environment supporting multiple.
• applications.
• Good written and verbal English.
• communication skills.
• Patient & friendly attitude.
• with excellent interpersonal skills.
• Flexible and able to work.
• within a 7/365 shift pattern. (Please note working hours is 10hrs per days.
• on a 5 on 2 off basis.).
• Can be work as a team / support.
• over time or shift.

Experience:

2 years required

Skills:

Thai

Job type:

Full-time

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together.
• Across 12-plus business units including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more we reach hundreds of thousands of learners every ...
• We are seeking a highly motivated and experienced IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for defining, launching, and managing the success of our products. You will work closely with cross-functional teams including design, engineering, sales, and marketing to ensure our products meet market and customer needs.
• Join us and shape the next chapter of learning in Thailand.
• What You'll Drive.
• ให้การสนับสนุนการใช้งานคอมพิวเตอร์และอุปกรณ์ต่าง ๆ ในแต่ละวันตามคำขอของผู้ใช้งาน.
• ดูแลและบำรุงรักษาข้อมูลสินทรัพย์ (Asset Inventory).
• ซ่อมแซมหรือเปลี่ยนฮาร์ดแวร์ที่ชำรุด และประสานงานกับผู้จำหน่าย (หากจำเป็น).
• ตรวจสอบและดูแลให้มั่นใจว่าการดำเนินงานเป็นไปตามข้อกำหนดการตรวจสอบ (Audit) และข้อบังคับต่าง ๆ.
• อัปเดตคู่มือทางเทคนิคที่เกี่ยวข้องกับการปฏิบัติงาน ขั้นตอน และแผนผังเครือข่าย.
• สนับสนุนและแก้ไขปัญหาฮาร์ดแวร์ ซอฟต์แวร์ และเครื่องพิมพ์สำหรับคอมพิวเตอร์ตั้งโต๊ะ (PC) และโน้ตบุ๊ก.
• สนับสนุนการทำงานของผู้ใช้งานระยะไกล (Remote Users) ทั้งการใช้งาน RDP/VDI และ VPN.
• ให้การสนับสนุนการใช้งาน Google Meet, Zoom และ Workplace.
• ติดตั้งและอัปเกรดซอฟต์แวร์/ระบบปฏิบัติการที่จำเป็นตามมาตรฐานของ Learn Corporation.
• จัดการบัญชีผู้ใช้งาน Active Directory สำหรับพนักงานทุกคน รวมถึงการสร้าง/ลบ บัญชี การดูแลบัญชี การตั้งค่า Distribution List/Mailbox/SMTP และการสร้าง/จัดการกลุ่มและสิทธิ์การเข้าถึง.
• ประกอบ/กำหนดค่า และติดตั้งซอฟต์แวร์สำหรับ PC/โน้ตบุ๊ก.
• สนับสนุนการใช้งานผลิตภัณฑ์ของ Google, Windows 10/11, MacOS, และ Ubuntu.
• ติดตั้งและให้การสนับสนุนแอปพลิเคชันเดสก์ท็อปต่างๆ ทั้งของ Microsoft และแอปพลิเคชันเฉพาะทาง.
• ดำเนินการ Rollout และ Patching ระบบปฏิบัติการเมื่อจำเป็น.
• ดำเนินการย้ายสำนักงาน/โต๊ะทำงาน รวมถึงการย้ายอุปกรณ์ IT ทั้งหมดตามการย้ายที่ตั้งของผู้ใช้งาน/ทีม.
• สามารถเดินทางไปปฏิบัติงานสนับสนุน ณ สาขาในกรุงเทพฯ ปริมณฑล และต่างจังหวัดได้.
• What You'll Bring.
• สำเร็จการศึกษาระดับปริญญาตรี สาขาวิทยาการคอมพิวเตอร์, เทคโนโลยีสารสนเทศ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้านการติดตั้งและดูแลระบบโครงสร้างพื้นฐานด้าน IT รวมถึงการซ่อมคอมพิวเตอร์ 0-2 ปี.
• มีทักษะความสัมพันธ์ระหว่างบุคคลที่ดี และสามารถสื่อสารกับพนักงานได้ทุกระดับ.
• มีความตระหนักรู้ด้านวัฒนธรรมที่หลากหลาย และสามารถทำงานร่วมกับผู้คนจากวัฒนธรรมที่แตกต่างกันได้.
• มีทัศนคติที่มุ่งมั่นในการพัฒนาตนเอง และมีความคิดริเริ่มเชิงรุกในการคาดการณ์และแก้ไขปัญหา.
• มีทักษะการอ่านภาษาอังกฤษในระดับพอใช้.
• กระบวนการคัดเลือกครั้งนี้ ทางบริษัทฯ มีการนำระบบ AI มาช่วยวิเคราะห์ข้อมูลในบางขั้นตอน โดยมีฝ่ายทรัพยากรบุคคลเป็นผู้ควบคุมการดำเนินงาน กำกับดูแลทุกขั้นตอน และเป็นผู้ตัดสินใจในขั้นตอนสุดท้าย เพื่อให้การพิจารณาเป็นไปอย่างแม่นยำ และครอบคลุมทุกมิติ โดยข้อมูลของผู้สมัครทุกท่านจะไม่ถูกใช้เพื่อการเทรนด์โมเดล AI และจะถูกเข้าถึงเฉพาะภายในทีมทรัพยากรบุคคล และผู้จัดการหรือหัวหน้างานของต้นสังกัดที่รับสมัครเท่านั้น.
• บริษัทถือว่าท่านได้รับทราบข้อมูลในส่วนนี้แล้ว หากท่านได้ยื่นสมัครงานในตำแหน่งงานนี้ผ่านระบบ.

Experience:

No experience required

Skills:

Fast Learner, Service-Minded, .NET, Thai, English

Job type:

Full-time

• วุฒิการศึกษา: ปริญญาตรีขึ้นไป.
• สาขาวิชา: สาขาเทคโนโลยีสารสนเทศ, วิทยาการคอมฯ และสาขาอื่น ๆ ที่เกี่ยวข้อง.
• เพศ: ทุกเพศ.
• อายุ: 22 ปีขึ้นไป.
• ประสบการณ์: 0 - 10 ปี.
• มีบุคลิกภาพดี สามารถทำงานเป็นทีมได้ และมีความรับผิดชอบสูง.
• มีความขยัน ตั้งใจ อดทน และมีทัศนคติที่ดีต่อบริษัท.
• มีความกระตือรือร้น รักการเรียนรู้สิ่งใหม่ ๆ และสนใจเทคโนโลยี.
• มีความรู้ความเข้าใจเกี่ยวกับการ Scalable Applications.
• มีประสบการณ์ในการพัฒนาโปรแกรมติดต่อฐานข้อมูล เช่น MySql, Oracle, SQL Server เป็นต้น.
• หน้าที่และความรับผิดชอบ (Responsibility) (มีพี่ๆ สอนงานให้).
• ดำเนินการแก้ไข หรือให้คำแนะนำเพื่อแก้ปัญหาเบื้องต้นรวมถึงให้บริการตามคำร้องของผู้ใช้งานระบบสารสนเทศ.
• ดำเนินการแก้ไขโปรแกรมให้สามารถใช้งานได้อย่างมีประสิทธิภาพ.
• งานอื่น ๆ ตามที่ได้รับมอบหมายเพิ่มเติม.
• จัดทำรายงานประจำเดือนเกี่ยวกับจำนวนปัญหา หรือคำร้องขอที่ได้รับในแต่ละเดือน.
• ทำงานที่สำนักงานของลูกค้า (ศูนย์ราชการ แจ้งวัฒนะ).

Experience:

3 years required

Skills:

Business Development, Negotiation, Salesforce

Job type:

Full-time

• Drive business growth and cultivate strong client partnerships within our Contact Center division. As an Account Executive, you will be the key driver in presenting, selling, and managing comprehensive omnichannel customer service solutions, IT Helpdesk support, and BPO (Business Process Outsourcing) services to enterprise clients. You will act as the vital bridge between client needs and our operational excellence, ensuring seamless service delivery and maximizing customer experience (CX).
• Job Responsibilities.
• Identify, target, and acquire new B2B corporate clients who require professional Contact Center outsourcing and Omnichannel solutions.
• Serve as the primary point of contact for assigned enterprise accounts. Build strong, long-lasting client relationships, conduct regular business reviews, and ensure high levels of customer satisfaction and retention.
• Analyze deep client requirements, prepare customized commercial proposals, deliver compelling presentations, and successfully negotiate contract terms, pricing, and SLAs (Service Level Agreements).
• Work closely with Contact Center Operations, IT teams, and Workforce Management to ensure smooth project onboarding, operational compliance, and accurate monthly reporting/billing.
• Proactively identify opportunities to upsell or cross-sell additional IT and customer support services to existing clients to drive revenue growth.
• Bachelor's degree in Business, Marketing, IT, or a related field. Possesses a basic understanding of B2B sales or customer service operations. Strong interpersonal, communication, and presentation skills.
• Proven track record as an Account Executive, B2B Sales, or Key Account Manager, specifically within the Contact Center, BPO, or IT services industry. Deep understanding of call center operational metrics and client management.
• Extensive existing network in the enterprise sector. Capable of closing large-scale, multi-year outsourcing contracts and advising C-level executives on customer experience (CX) and digital transformation strategies.
• B2B Enterprise Sales, Key Account Management, CRM Management (e.g., Salesforce, HubSpot), Pipeline Management, Commercial Negotiation.
• Contact Center Outsourcing (BPO), Omnichannel Customer Service, IT Helpdesk Solutions, Customer Experience (CX) Strategy.
• Strong understanding of standard Contact Center KPIs (SLA, CSAT, NPS, Abandonment Rate, AHT, FCR) and workforce management principles.
• All applications will be treated with the strictest confidentiality. If your qualifications and experience align with the requirements of the role, our talent acquisition team will reach out to you directly. In the event that there is not an immediate fit, we will securely retain your profile for consideration against future suitable opportunities.
• https://www.careers-page.com/gosoftthailandcoltd.

Experience:

7 years required

Skills:

Procurement, Negotiation, Budgeting

Job type:

Full-time

• Develop and execute strategic plans.
• (for end-to-end IT asset management covering computers, notebooks, mobile devices, printers, and network equipment) that match with the business requirement and generate the Sales Opportunity.
• Develop Sourcing strategies.
• to identify reliable suppliers, contractors, and service providers. and plan to serve business needs and monitor actual performance.
• Oversee and approve IT hardware procurement,.
• ensuring alignment with technical specifications, business value, and corporate IT standards.
• Lead vendor and supplier negotiations., managing pricing, delivery quality, and post-sale support to ensure optimal performance and value.
• Plan and manage leasing and procurement contracts.
• (Procurement Planning & Contract Management) to support budgeting and operational needs.
• Provide technical consultation.
• on equipment specifications and collaborate with Infrastructure and Security teams to ensure compliance with safety and IT standards.
• Supervise IT Support / Helpdesk operations., including setting SLAs and implementing service improvement initiatives to enhance user satisfaction.
• Maintain and govern the Asset Inventory System., ensuring asset records are accurate and up to date, and establish standards for regular asset audits.
• Support and deliver analytical reports.
• on budget utilization, asset performance, cost-saving opportunities, and usage trends for management decision-making.
• Lead and develop the IT Support and Asset Management team., ensuring high service performance and continuous capability growth aligned with organizational goals.
• Excellent negotiation skills with a proven track record of closing deals, Leadership mindset with a hands-on, proactive approach, Build and maintain strong relationships with clients, partners, and stakeholders, Facilitate effective communication across Team to ensure production continuity.
• Job Qualifications.
• Bachelor's or Master's degree in Information Technology, Computer Engineering, Business Administration, or related fields.
• Minimum of.
• 7 years of experience.
• in IT Asset Management, IT Procurement, or Infrastructure Support, with at least.
• 3 years in a supervisory or managerial role.
• Strong understanding of.
• IT hardware specifications., licensing models, and lifecycle management (PCs, servers, mobile devices, printers, etc.).
• Proven experience in.
• vendor negotiation and contract management., including leasing and procurement planning.
• Familiarity with.
• ITIL framework., IT support best practices, and service-level agreement (SLA) management.
• Knowledge of.
• IT security standards.
• and ability to collaborate effectively with Infrastructure and Security teams.
• Hands-on experience with.
• Asset Management Systems.
• (e.g., ServiceNow, Freshservice, Lansweeper, or equivalent).
• Analytical mindset with ability to create and interpret.
• budget reports, usage trends, and cost optimization metrics.
• Strong leadership, team development, and cross-functional collaboration skills.

Experience:

5 years required

Skills:

Software Development, Automation, Oracle, Apache, VMware, Linux, SQL, GIS

Job type:

Full-time

• Lead, mentor, and manage the Application Support squad (3 Junior engineers), ensuring high morale, optimal performance, and continuous skill development.
• Design and maintain the Shift Roster (Onshore/Offshore Day Shifts and Night Batch Specialist Shifts) with clear daily handover checklists to guarantee 24/7 coverage.
• Establish and govern clear Service Demarcation Lines and handoff points between App Support, Helpdesk, Software Development,SRE and Server teams, eliminating duplicate efforts.
• Manage the implementation and optimization of ITSM, ensuring robust processes for Incident, Problem, Change and Service Request modules.
• Partner with the Bank's IT team to implement API-level Ticket Bridging maintaining a target ticket assignment accuracy of >90%.
• Serve as the primary escalation point for application issues; cooperate with Incident Manager and Technical Teams in the "War Room" during P1/P2 incidents to rapidly restore systems and achieve SLA targets (Downtime 90%.
• Serve as the primary escalation point for application issues; cooperate with Incident Manager and Technical Teams in the "War Room" during P1/P2 incidents to rapidly restore systems and achieve SLA targets (Downtime < 4.32 mins/month).
• Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง.
• System & Application Knowledge: Familiarity with core financial systems (CIS, ESS, SBL, MFET, GIS, SAXO, Front IFIS).
• Tech Stack Literacy: Good understanding of Windows/Linux servers, Active Directory, VMware virtualization, SQL databases (MSSQL, Oracle and Postgre), SFTP protocols, GoAnywhere, Apache Aitflow,.
• Core ITSM Administration: ITSM configuration, ticket routing rules, and API integrations.
• Operations & Batch Control: Knowledge of Batch scheduling, automation tools, and transaction logs processing.
• Analytical Skills: Root Cause Analysis (RCA) and Incident Trend analysis.
• Apply now ".

Experience:

3 years required

Skills:

Software Development, Windows Server, Automation, Python, Oracle, Apache, VMware, Linux, SQL, GIS

Job type:

Full-time

• Act as the single point of contact (SPOC) for back-office users, handling incoming tickets via ITSM and calls through the central App Support Hotline [Ext. 7777]..
• Monitor application health, alert dashboards, and server resources; perform initial troubleshooting, and execute standard remediation according to SOPs.
• Log and document all issues in the ITSM system with high accuracy, ensuring proper categorization and routing to support >90% triage precision.
• Escalate unresolved or critical incidents (P1/P2) immediately to the Software Development Team Leader, SRE, or Server teams using the defined escalation protocols.
• Assist in testing application updates, system patches, and rollback procedures under the change management guidelines.
• Create and maintain technical runbooks, troubleshooting guides, and knowledge base articles, utilizing AI.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• 1-3 years of experience in Application Support, IT Helpdesk, Technical Support, or Operations roles. (Highly motivated fresh graduates are also welcome to apply).
• Familiarity with ITSM ticketing tools (preferably ManageEngine or Jira Service Desk).
• Ability to work under pressure, manage multi-tasking demands, and resolve user issues with a strong customer-service mindset.
• Strong problem-solving, analytical, and logical-thinking skills.
• Good team contributor who communicates technical issues clearly and collaborates effectively with cross-functional teams.
• Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง.
• Basic Database & Queries: Ability to write and run basic SQL queries (MS-SQL, Postgre, or Oracle) for investigation and data extraction.
• Infrastructure Basics: Basic knowledge of Windows Server, Active Directory, Linux CentOS/RedHat, and virtualization (VMware).
• System Monitoring & Transfer: Familiarity with file transfer protocols (SFTP/FTP), GoAnywhere, Apache Airflow and system monitoring tools (metrics, logs, alerts).
• Financial Business Flow: Basic understanding of securities trading lifecycle, mutual funds, or back-office batch processing.
• Automation Basics: Basic scripting skills (Python, PowerShell, or Bash) is a strong advantage.
• Apply now ".

Experience:

2 years required

Skills:

Analytical Thinking, Procurement, Automation, Power BI, English

Job type:

Full-time

What You Can Expect: As a Regional People Operations & Technology Specialist, you will support the delivery of efficient, data-driven, and technology-enabled people operations across 21 countries in Asia Pacific, Central Asia and Turkey. Reporting to the Regional People Operations & Technology Manager, you will collaborate with Country, Regional and Global HR teams and Regional IT team to enhance employee experience, strengthen operational excellence, and drive continuous improvement. This role offers broad regional exposure and the opportunity to work with leading HR technologies, ...

Experience:

10 years required

Skills:

Architecture, Recruitment, Negotiation, Automation, English

Job type:

Full-time

• Our client is a rapidly growing, venture-backed B2B SaaS company headquartered in Bangkok, Thailand, serving thousands of businesses across more than 100 countries. They develop AI-powered software solutions that help organizations streamline critical business processes and are recognized as one of the leading technology companies in the region.
• With a highly international team and a strong engineering culture, the company values innovation, ownership, and collaboration. As they continue expanding globally, the ...
• About the Role.
• Reporting directly to the Chief Technology Officer (CTO), the Head of Security, Trust & Compliance will lead the organization's security, trust, and compliance initiatives. This strategic leadership role oversees Trust & Safety operations, security compliance, IT management, and enterprise security support throughout the customer lifecycle.
• Managing a team of three, you will serve as the primary bridge between security operations and engineering, driving automation projects, strengthening security processes, and ensuring the organization maintains a strong security posture while supporting business growth.
• Trust & Safety.
• Own the end-to-end account verification workflow (KYB) after subscription, ensuring legitimate use of the platform.
• Define and continuously improve fraud detection processes: fraudulent job postings and general abuse and misuse.
• Act as the project manager for fraud detection automation: define requirements, timelines, and deliverables in collaboration with the Engineering team.
• Establish and maintain Trust & Safety policies, escalation paths, and response playbooks.
• Security & Compliance.
• Own and drive SOC 2 Type 2 compliance, including audit preparation, evidence collection, control monitoring, and remediation tracking.
• Orchestrate the penetration testing program end-to-end: vendor selection, scoping, tooling setup, intake of findings into Jira, report negotiation, and remediation coordination with engineering teams.
• Orchestrate the bug bounty program: vendor management, triage workflow, severity assessment coordination, and remediation tracking.
• Own security incident response for non-product incidents (reported data breaches, unauthorized access, credential compromise). Product availability incidents remain with the Engineering Team.
• Proactively identify security risks across the organization and implement mitigation strategies that balance security with operational velocity.
• Sales Enablement.
• Directly answer complex or non-standard questions that require deep knowledge of Manatal's security posture.
• Lead the technical response for security questionnaires, RFIs and RFPs, acting as the subject matter expert to support enterprise sales cycles.
• IT Management.
• Manage the IT function (helpdesk, device management, access control, internal tooling).
• Define and oversee the lifecycle management of all company IT assets, ensuring hardware and software inventory is secure, tracked, and compliant.
• Ensure IT-related policies and operations align with SOC 2 and broader security requirements.
• Culture & Cross-Functional Collaboration.
• Partner with Engineering to scope and prioritize security and trust-related automation projects.
• Provide security input during product and architecture reviews when trust or compliance implications exist.
• Foster a culture of security awareness across all departments through training and clear policy definitions.
• Report on trust, security, and compliance posture to the CTO on a regular cadence.
• 6+ years of experience in information security, trust & safety, or GRC, with at least 2 years in a leadership role within a technology company.
• Hands-on experience owning a SOC 2 Type 2 program (audit preparation, evidence collection, remediation tracking).
• Experience managing external security vendors (penetration testing firms, auditors, or bug bounty platforms).
• Ability to define security and trust workflows and translate them into actionable projects for engineering teams.
• Strong understanding of cloud infrastructure security and web application security.
• People management experience.
• Excellent English communication skills, written and verbal. You will negotiate with vendors, write policies, and interface with clients.
• Technical fluency: you can read a vulnerability report, understand API-level risks, and write requirements that engineers can act on.
• Nice to Have.
• Experience with KYB/KYC processes.
• Familiarity with privacy regulations (GDPR, PDPA, CCPA).
• Professional certifications (CISM, CISSP, CISA).
• Familiarity with compliance automation tools (Vanta, Drata, or similar).
• Background in recruitment technology or HR tech.
• Language Proficiency.
• Fluent in English.
• Social Security.
• Comprehensive health insurance + Telemedicine service.
• 15 days of paid annual leaves (Pro-rated).
• 13 days of national holiday.
• 2 weeks/year to work from anywhere (After probation).
• Monthly new hire & birthday lunches.
• Personal development allowance.
• Working Conditions.
• Full-time position based in Bangkok, Thailand.
• On-site working environment with flexibility to collaborate across global time zones.
• Standard office hours with occasional flexibility depending on business needs.
• Opportunity to work alongside an international, high-performing technology team.
• Learn More About the Company.
• Please send your resume or enquiries to.
• [email protected].
• or connect with us on.
• LinkedIn.