Junior IT support

Key

Responsibilities

Provide professional support

and investigate troubleshoot issues raised by customers.

Priorities and manage many open

cases at one time.

Provide prompt and accurate

feedback to customers.

Diagnose and troubleshoot

technical issues and solve those problems.

Ensure service level agreement

is met in both resolution time and quality of update.

Make recommendations for

process improvements, where applicable.

Rapidly establish a good working

relationship with customers and other professionals, such as Business,

developer or partner.

Ensure end-user support and

enable resuming normal service.

Effectively communicate

information to customers and all stakeholders.

Other duties and projects as

defined by your line manager.

Essential

Skills & Prerequisites:

A positive, can-do attitude,

who naturally expresses a high degree of empathy to others.

Bachelor's degree in any field

with at least 1 year (Junior), 5 years (Senior) experience working in

software development or IT-related jobs.

At least 1 year working

experience in Technical Support or IT Support role.

Strong troubleshooting,

communication and problem analysis.

Good communication and

interpersonal skills.

Ability to handle and perform

in stressful situations.

Excellent prioritization

skills, Ability to work under pressure and challenge.

Excellent critical thinking and

problem solving skills in a service environment supporting multiple

applications.

Good written and verbal English

communication skills.

Patient & friendly attitude

with excellent interpersonal skills.

Flexible and able to work

within a 7/365 shift pattern. (Please note working hours is 10hrs per days

on a 5 on 2 off basis.)

Can be work as a team / support

over time or shift.