Senior Engagement Manager

Work location:

Prasert – Manukitch Road, Nawamin, Khet Bueng Kum Bangkok Krung Thep Maha Nakhon [Bangkok] 10240, Thailand

Reports to:

Chief Client and Delivery Officer

Preferred Experience:

9-14 Years

About The Company

is a Frontier Systems Integrator building agentic AI systems for leading banks, telecommunications companies, insurers, and retailers across Asia Pacific.

We work on high-impact problems for institutions operating the financial and digital infrastructure of the region.

We operate exclusively on AWS and leverage partnership programmes that provide co-sell reach, funded innovation opportunities, and delivery credibility across multiple markets. We value individuals who are technically capable, collaborative, commercially aware, and focused on delivering measurable business outcomes.

The Role

The Senior Engagement Manager owns strategic client accounts end-to-end, including delivery governance, commercial performance, executive stakeholder management, account growth, and business outcomes.

This role is accountable for the successful execution and expansion of enterprise AI transformation programmes across one or more strategic accounts. The role works closely with client executives, Architects, Strategists, Engineers, Delivery teams, and AWS stakeholders to ensure engagements are commercially successful and operationally effective.

The Senior Engagement Manager is expected to operate as a trusted advisor to client leadership while maintaining strong delivery governance, commercial discipline, and account growth focus.

At the company, all team members are expected to use AI tools effectively in their daily work. AI assistants and workflow automation platforms are expected to improve programme governance, commercial analysis, reporting, stakeholder preparation, and delivery execution.

What You Will Do

Own account-level P&L, delivery governance, commercial performance, and strategic account growth across enterprise engagements.

Manage forecasting, invoicing, collections, realised margins, delivery performance, and financial accountability across programmes.

Lead SOW creation, commercial negotiations, change requests, delivery governance processes, and engagement planning activities.

Conduct bottoms-up delivery estimation with delivery squads prior to client commitments and ensure estimates are operationally achievable.

Oversee programme governance including milestone tracking, RAID management, executive reporting, escalation management, and delivery assurance.

Build and maintain strong executive relationships with client stakeholders including CDOs, CTOs, CIOs, COOs, and transformation leaders.

Act as a trusted advisor to client leadership by bringing industry perspectives, operational insights, and AI transformation recommendations into strategic discussions.

Drive account expansion by identifying adjacent opportunities, developing growth strategies, and shaping future Statements of Work before current engagements conclude.

Lead and coordinate cross-functional delivery squads including Forward Deployed Architects, Strategists, Engineers, and Project Managers.

Ensure delivery teams operate with strong alignment, accountability, delivery quality, and reusable intellectual property creation.

Mentor Engagement Managers and Associate Consultants to improve operational discipline, stakeholder management capability, and commercial understanding.

Own client satisfaction throughout the engagement lifecycle and proactively manage stakeholder expectations and relationship health.

Support pre-sales activities including commercial shaping, delivery validation, proposal reviews, solution planning, and strategic pursuits.

Contribute to the development and improvement of the company delivery governance frameworks and operational methodologies.

What We Are Looking For

9-14 years of experience in consulting, systems integration, enterprise technology services, or AI transformation delivery environments.

At least 3-5 years of direct account-level commercial ownership and delivery governance responsibility.

Strong experience managing enterprise-scale client engagements across BFSI, telecommunications, insurance, or other regulated industries.

Proven experience managing Statements of Work, change orders, delivery governance processes, commercial negotiations, and executive stakeholder relationships.

Strong understanding of enterprise AI transformation engagements, agentic AI systems, AWS-based delivery environments, and operational AI adoption.

Ability to engage effectively with executive stakeholders and translate business priorities into operational delivery strategies.

Strong commercial acumen across pricing models, delivery forecasting, margin optimisation, scope management, and engagement profitability.

Experience managing multi-squad delivery programmes across the full engagement lifecycle.

Strong understanding of programme governance including RAID management, executive reporting, escalation handling, delivery assurance, and operational risk management.

Technical understanding of enterprise systems, integrations, data pipelines, and AI-enabled delivery environments.

Strong leadership and mentoring capability with experience developing delivery and programme management talent.

What Sets You Apart

You actively use AI tools to improve operational governance, commercial analysis, reporting, risk management, and stakeholder engagement.

You have managed strategic enterprise accounts with measurable delivery and commercial accountability.

You can balance executive stakeholder management, delivery quality, and commercial discipline simultaneously.

You have successfully managed scope expansion and commercial negotiations while maintaining strong client relationships.

You are recognized for developing strong teams, improving delivery maturity, and driving operational excellence.

Travel and Location

The company's clients are based across Southeast Asia, ANZ, and Japan. Travel and onsite engagement requirements may vary depending on project needs. Relocation support may be considered based on business requirements.

Language

Fluency in spoken and written English is required across all markets. Strong communication skills are important for collaboration across engineering teams, delivery teams, and enterprise stakeholders.

Certifications

AWS Certified Cloud Practitioner and AWS Certified AI Practitioner certifications are expected. Familiarity with AWS services relevant to AI transformation, data modernisation, and cloud migration programmes is required at a conceptual level. AWS Partner certifications related to delivery, co-sell, and partner programmes are considered advantageous.

What We Offer

Competitive compensation aligned to market standards. Opportunities to lead enterprise-scale AI transformation programmes across Asia Pacific. Exposure to advanced AI tooling, AWS partnership ecosystems, strategic enterprise accounts, and cross-market delivery leadership opportunities. The company is an equal opportunity employer committed to building a diverse and inclusive workplace.