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Skills:

Swift

Job type:

Full-time

• งานด้านสรรหาบุคลากร เช่น ติดต่อนัดหมายผู้สมัครงาน, รับสมัครงาน, ดูแลผู้สมัครงาน เป็นต้น.
• บริหารจัดการงานด้านเอกสารต่าง ๆ ตามที่ได้รับมอบหมาย และติดต่อประสานงานภายในและภายนอกองค์กร เช่น สำนักงานอาการและยา สำนักงานประกันสังคม กรมสรรพกร เป็นต้น.
• จัดเก็บฐานข้อมูลพนักงาน ควบคุมและดูแลระบบเวลาเข้าทำงานของพนักงาน.
• จัดทำรายงานการทำงานและประเมินการทำงาน.
• จัดทำเงินเดือนพนักงาน เช่น ตรวจสอบเวลาทำงานล่วงเวลา ตรวจสอบการบันทึกการลางาน.
• ดูแลสวัสดิการต่าง ๆ ของพนักงาน รวมถึงประชาสัมพันธ์ข่าวสารต่าง ๆ ให้พนักงาน.
• ประสานงานภายในบริษัทระหว่างหน่วยงานต่างๆ.
• ร่วมจัดกิจกรรมบริษัท เช่น Outing, Townhall Party ร่วมกับทีม Management.
• วุฒิปริญญาตรีขึ้นไป สาขาบริหารทรัพยากรมนุษย์ หรือสาขาอื่น ๆ ที่เกี่ยวข้อง.
• มีประสบการณ์ทำงานด้านงานบุคคลอย่างน้อย 3 ปี.
• สามารถใช้โปรแกรม MS Office ได้เป็นอย่างดี.
• มีทักษะด้านการสื่อสารเจรจาต่อรอง.
• มีใจรักงานบริการ.
• มีความสามารถในการสื่อสาร ทั้งการพูด ฟัง อ่าน และเขียน ภาษาอังกฤษในระดับดี.
• สามารถทำงานภายใต้สภาวะกดดันได้ดี.
• มีความละเอียดรอบคอบ.
• มีความเป็นผู้นำ.
• มีน้ำใจทั้งต่อผู้ร่วมงานและผู้อื่น.
• อาคารพร้อมพันธุ์ 1 แขวงจอมพล เขตจตุจักร กทม. (ใกล้ MRT พหลโยธิน/BTS ห้าแยกลาดพร้าว).
• เวลางาน: จันทร์-ศุกร์ 08.30-17.30 น.

Skills:

Big Data

Job type:

Full-time

• Deep understanding of HR best practices and employment laws in Thailand and globally.
• Proven ability to lead HR functions in a fast-paced, growth-oriented environment.
• Strong expertise in organizational design, change management, and culture development.
• Excellent interpersonal, communication, and influencing skills to engage with stakeholders at all levels.
• Experience with HR systems, data analytics, and tech-driven HR tools.
• Strategic thinker with a results-driven mindset.
• High level of integrity, professionalism, and confidentiality.
• Passionate about fostering an innovative and inclusive workplace culture.
• Why work with us.
• We are a team of experts in a talented community, a collaborative atmosphere where creativity is encouraged. People First, by putting people at the heart of our priorities, we foster a work environment where you can excel and grow personally and professionally. Bluebik is strived for growth and expansion, and you can be part of our success story. We combine strategy, digital delivery excellence and deep technology advisory to help our clients transform their business. At Bluebik, your career advancement starts with actions. You can manage your own career and will advance based on performance. We collaborate to create unique and outstanding experiences with our talents to empower learning and growth opportunities. Whatever your ambitions, Bluebik offers you with a highly inclusive community of talents from both tech and business worlds to realize your full potential.
• What we offer.
• We offer impactful and challenging work with mentorship and support from direct managers and subject matter experts. You will have autonomy to manage your career path with endless opportunities for professional growth. Our comprehensive benefit package covers medical insurance, life, accident and disability insurance, wellness allowance, vaccination allowance, providence fund, flexible working arrangement, and Professional certification. Bluebik provides opportunities to become the best version of yourself!.
• Equal opportunity.
• Bluebik is an equal opportunity employer. We owe our success to the talents of our diverse team and the varying perspectives they add to our thriving community.
• Bluebik Group PCL.

Skills:

Analytical Thinking, Labor law, English, Thai

Job type:

Full-time

• BANGKOK GENERAL OFFICE.
• Overview of the job.
• The Human Resources Manager role belongs to the 'Human Resources' job family. This job family is dedicated to developing and executing HR strategies that foster organizational and people effectiveness. HR managers play a key role in driving growth and sustaining our winning culture. Your career opportunities include roles in HR Business Partners, Talent Acquisition, Talent Practice, Diversity & Inclusion, and more.
• Your team.
• You will be reporting directly to Country HR Director and will work with business leaders across multiple functions.
• How success looks like.
• Execute HR processes in your area of responsibility, such as employee performance management, compensation and benefits administration, etc.
• Ensure all HR activities adhere to company policies, local labor laws, and regulations, minimizing legal and reputational risks. Proactively identifies and addresses compliance gaps.
• Create positive experiences for new hires and exiting employees, ensuring smooth transitions and compliance.
• Become a go-to resource for employees and managers on HR policies, procedures, and best practices. Provide timely and accurate guidance.
• Identify key business opportunity areas in terms of people management and partner with business leaders to execute interventions.
• Successfully balance employee needs with business objectives to create integrated solutions and positive work environment.
• Stay updated on HR best practices, industry trends, and changes in labor law. Seek out opportunities for personal and professional development.
• Look for ways to streamline and improve existing HR processes for greater efficiency and effectiveness.
• Actively contribute to broader HR projects or employee engagement initiatives, even if in a supporting role.
• Understand HR systems and consistently deliver results via operational excellence.
• Identify key business building opportunities and implement interventions.
• Contribute to HR initiatives execution/employee engagement activities.
• Build capabilities and deliver business impact with excellence.
• Build autonomy and personal initiative.
• Job Qualifications.
• Role Requirements.
• Bachelor's or master's degree with an excellent academic background.
• Fresh graduates are welcome to apply - HR-related experience is a plus.
• Strong interpersonal, communication and analytical thinking skills.
• Ability to influence and shape team dynamics and organizational culture.
• Excellent in leading projects/initiatives from end to end.
• Proficient in English and Thai.
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivaled ideas.
• We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time.
• Job Number.
• R000151424.
• Job Segmentation.
• Entry Level.

Experience:

5 years required

Skills:

Recruitment, Budgeting, Payroll

Job type:

Full-time

The HR Manager is responsible for the day to day transactions and policy administration relating to all phases of the employee life cycle, such as recruitment, induction, payroll, compensation and benefits, performance management, discipline, and resignations or terminations. In addition, the HR Manager oversees the organizing of online and offline recruitment events. The HR Manager ensures the maintenance of HRMS, talent database, and presence on recruitment website. The HR Manager also works with senior management on organizational structure, HR manpower plan, talent management p ...

Experience:

6 years required

Skills:

Project Management, Data Entry, Payroll

Job type:

Full-time

• Req ID: 139033.
• Remote Position: No.
• Hiring Manager: Wanrunee Rintong.
• Band: 08.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: HRM - Human Resources.
• Career Stream: HBP - HR Business Partner.
• Role: Specialist.
• Job Title: HR Business Specialist.
• Job Code: SPE-HRM-BUS.
• Band: Level 08.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
• Detailed Description.
• Acts as the first point of contact for business partners, managers, and employees seeking advice and counsel on all workforce matters.
• In unionized sites provides administration of the bargained agreement between the Company and Union including grievances.
• Serves as co-bargaining agent for the location and is responsible for training and providing guidance to local management with regard to contractual obligations and/or interpretation of the local contract.
• Conducts research in support of company positions for contract negotiations.
• Administers processes, policies, and programs related to compensation, training & development, benefits, staffing, and employee relations.
• Communicates program changes to management team and to employees.
• Consult with management team regarding legal and regulatory impact of program changes.
• Oversees the corrective action process for site.
• Conducts internal investigations regarding possible violations of codes of conduct.
• Interviews participants, reviews evidence, and makes recommendations based on results.
• Reviews termination recommendations to determine legal / regulatory exposure.
• Consults with expert legal counsel if necessary.
• Works with management team to ensure effective performance management and culture building practices are in place.
• Emphasizes the use of direction setting, feedback/coaching, communication strategies, people development and differentiation of pay.
• Partners with site leadership to effect change and effectively serve as a change agent by managing the development, implementation and continuous improvement of programs to enhance employee satisfaction, improve morale, positively impact retention and assure alignment with corporate values and policies.
• Ensures compliance to corporate policies, governmental regulations and laws.
• Keeps abreast of legislative decisions, changes in employment laws and regulations to limit legal exposure and liability.
• Knowledge/Skills/Competencies.
• Significant knowledge of government legislation impacting the practice of human resources management.
• Significant knowledge of company HR and Payroll policies and practices, labor movement, arbitration proceedings.
• In-depth knowledge of HRIS software and report writing.
• Good public presentation skills.
• Excellent project management skills.
• Ability to effectively communicate with a wide variety of internal customers.
• Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
• Ability to manage sensitive employee information in a confidential manner.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word, PowerPoint, Microsoft Project, and Visio.
• Physical Demands.
• Duties of this position are generally performed in good working conditions.
• Occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional travel is required.
• Typical Experience.
• Three to six years of relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Experience:

1 year required

Skills:

Business Development

Job type:

Full-time

• Skooldio is a leading talent transformation and upskilling organization within the Skooldio Group, operating under LEARN Corporation Thailand's premier lifelong learning and education technology company. Our mission is to bridge the digital skill gap by empowering individuals and organizations with the mindsets and toolsets needed to thrive in the modern economy.
• As a trusted partner in digital transformation, we specialize in building future-ready capabilities across Data, Technology, Design, and Business. By blending cutting-e ...
• The Role: Business Development Associate.
• We are looking for a.
• Business Development Associate.
• to be the strategist behind our growth. In this role, you aren't just a lesson designer; you are a sharp, strategic thinker capable of decoding market trends and transforming raw insights into powerful Learning Solutions from Online Courses and Corporate Workshops to intensive Bootcamps.
• Your mission is to drive significant business impact while simultaneously elevating the skill standards of the Thai workforce. You will be the bridge between market demands and innovative education, ensuring that our solutions don't just teach, but actually transform.
• If you thrive on challenges, love solving complex puzzles, and want to see your strategies change people's lives, join us and help build the next era of human potential.
• Plan strategies and analyze.
• Tech/Digital Skills.
• trends to identify new business opportunities. You will take ownership of the team's.
• P&L.
• (Profit & Loss) like a business owner, handling everything from forecasting and cost management to achieving profit targets.
• Manage the overall Learning Product portfolio. This includes.
• Instructor Management.
• (recruiting and maintaining relationships), initiating new courses, and updating existing content. You will establish feedback systems to continuously analyze and develop products that meet market demands.
• Design content and.
• Learning Journeys.
• in collaboration with instructors to simplify complex knowledge. You will prepare standard case studies and exercises, and perform.
• On-site Quality Assurance.
• to ensure the learning experience is perfect and fully meets customer needs.
• Develop.
• Go-to-Market (GTM).
• strategies and act as a specialist supporting the sales team. You will design solutions for complex deals to help close sales and build long-term client relationships.
• A strong commitment to expanding access to high-quality, cost-effective education for Thai personnel.
• Practical knowledge or experience in.
• AI, Data, or Programming.
• to aid in curriculum development and customer consulting. You should have fresh ideas for new courses you want to bring to life.
• Possess logical reasoning and the ability to use data for decision-making. You must understand how to monetize products to satisfy customer requirements.
• A love for learning through reading, listening, or teaching. You must be brave enough to give and receive direct feedback and remain focused on.
• learner success. You should understand customer pain points and know how to create experiences that solve them.
• Special consideration will be given if you have experience as a.
• teacher or Teaching Assistant (TA)., or possess strong knowledge transfer skills.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Experience:

5 years required

Skills:

Data Analysis, Recruitment, Teaching, Biology, English, Thai

Job type:

Full-time

• Develop and manage personalized 36-, 24-, or 18-month study plans aligned with the school's Career School Plan and mutually agreed goals between students, parents, and the school (on behalf of SA).
• Ongoing Academic Support.
• Monitor student performance throughout their academic journey and adjust the study plan as needed based on ability, pace, and performance.
• Counseling & Goal Setting.
• Provide one-on-one academic and motivational counseling to students and parents, supporting academic goals, morale, and well-being.
• Progress Tracking & Issue Resolution.
• Track and follow up on academic performance, identifying issues and facilitating support in collaboration with TAs or subject specialists.
• Monthly Reporting.
• Conduct regular meetings with the Teaching Assistant (TA) team to discuss student progress and issue personalized monthly progress reports.
• Consultation Scheduling.
• Coordinate and manage appointments for academic and motivational consultations with students and parents.
• Satisfaction Monitoring.
• Gather feedback and evaluate student and parent satisfaction with the TA team and overall academic services.
• What You Bring.
• Bachelor's degree or higher in Education, Psychology, any Science field, or a related area.
• Minimum 1 year of experience in academic advising or educational counseling.
• In-depth knowledge of the.
• TCAS university admission system., including academic requirements and preparation strategies.
• Experience in personalized academic planning, exam preparation strategy, score improvement planning, and portfolio development.
• Strong communication and public speaking skills, with the ability to offer effective one-on-one consultations.
• High emotional intelligence with a student-centered mindset and ability to manage sensitive information and student data effectively.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

2 years required

Skills:

Electrical Engineering, English

Job type:

Full-time

• Serves customers by identifying their needs and engineering adaptations of Mod products, equipment, and services.
• Provides Mod package in technical and engineering information by answering questions and requests.
• Establish new customer off portfolio by identifying potential customers and planning site survey and sales call schedule.
• Develop potential customer list and control MOD sales activities in Modernization to achieve sale turnover and agreed margin.
• Build and maintain a customer relationship with both off port and on port customers to ensure their maximum satisfaction and thereby leading to long-term relationship sale.
• Develop and control sale strategy for modernization to achieve Modernization sale target and plan number.
• Accountable for collecting the first payment, payment securities and final payment to ensure that projects are operated with minimum commercial risks.
• Contributes to team effort by accomplishing related results as needed work with filed engineering team to complete hand over project.
• Bachelor degree in Mechanical or Electrical Engineering or relevant sale industry products.
• 2-5 years in elevator/escalator industry.
• Good command of English both written and spoken.
• Good computer skills.
• Good at communication and human relations.
• Other Duties.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• What's In it For Me.
• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects.
• Apply today to join us and build what's next!.
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
• When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
• Become a part of the Otis team and help us.
• _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]._.
• Click on this link to read the Policy and Terms.

Experience:

2 years required

Skills:

Analytical Thinking, Procurement, Automation, Power BI, English

Job type:

Full-time

What You Can Expect: As a Regional People Operations & Technology Specialist, you will support the delivery of efficient, data-driven, and technology-enabled people operations across 21 countries in Asia Pacific, Central Asia and Turkey. Reporting to the Regional People Operations & Technology Manager, you will collaborate with Country, Regional and Global HR teams and Regional IT team to enhance employee experience, strengthen operational excellence, and drive continuous improvement. This role offers broad regional exposure and the opportunity to work with leading HR technologies, ...

Experience:

2 years required

Skills:

Electrical Engineering, English

Job type:

Full-time

• Serves customers by identifying their needs and engineering adaptations of Mod products, equipment, and services.
• Provides Mod package in technical and engineering information by answering questions and requests.
• Establish new customer off portfolio by identifying potential customers and planning site survey and sales call schedule.
• Develop potential customer list and control MOD sales activities in Modernization to achieve sale turnover and agreed margin.
• Build and maintain a customer relationship with both off port and on port customers to ensure their maximum satisfaction and thereby leading to long-term relationship sale.
• Develop and control sale strategy for modernization to achieve Modernization sale target and plan number.
• Accountable for collecting the first payment, payment securities and final payment to ensure that projects are operated with minimum commercial risks.
• Contributes to team effort by accomplishing related results as needed work with filed engineering team to complete hand over project.
• Bachelor degree in Mechanical or Electrical Engineering or relevant sale industry products.
• 2-5 years in elevator/escalator industry.
• Good command of English both written and spoken.
• Good computer skills.
• Good at communication and human relations.
• Other Duties.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• What's In it For Me.
• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects.
• Apply today to join us and build what's next!.
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
• When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
• Become a part of the Otis team and help us.
• _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]._.
• Click on this link to read the Policy and Terms.

Experience:

3 years required

Skills:

Employer Branding, Multitasking, Recruitment, English

Job type:

Full-time

• AIRR Labs is looking for a Senior Talent Acquisition Specialist to own end-to-end recruitment while also driving employer branding through our TikTok channel. This role is a blend of strong recruitment fundamentals and creative content ownership managing candidate pipelines at speed, while building AIRR's presence with prospective talent through trend-driven social content and university engagement.
• Own the end-to-end recruitment cycle across functions sourcing and pre-screening candidates, conducting phone screens, coordinating and arranging interviews with hiring ...
• Keep candidate records and pipeline status up to date in the ATS, ensuring accurate tracking and reporting at every stage of the process.
• Own AIRR's TikTok channel end-to-end for employer branding plan a consistent content calendar, ideate, film, and edit trend-driven, catchy videos, and track engagement and follower growth to keep raising AIRR's visibility with prospective talent.
• Build and maintain relationships with external partners, including universities organizing recruitment booths, career fair appearances, and campus talks, and exploring internship or ambassador programs to strengthen AIRR's talent pipeline and long-term employer brand on campus.
• Partner with hiring managers to understand headcount needs, keep a healthy candidate pipeline, and share market insight on talent availability and trends.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3-5 years in recruitment, ideally from startup, marketplace/platform, or corporate environment.
• Experience in university campus recruitment (career fairs, knowledge sharing) or Management Trainee (MT) recruitment program is a plus.
• Good command of English. Able to screen candidates' fluency when required and communicate confidently with the Regional Team.
• Comfortable operating in a fast-paced, high-pressure environment, with strong multitasking skills to manage multiple open roles at once.
• Independent, proactive, and a clear, articulate communicator.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

8 years required

Skills:

Risk Management, Recruitment, YouTube, English

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People team at Agoda exists to help our business and employees thrive. We design and deliver people programs, practices, and services that enable Agoda to attract, develop, support, and retain exceptional talent in a high-performance, diverse, and fast-moving environment.
• Within the People organization, Global People Relations Services plays a critical role in supporting managers, employees, and People partners on complex employee matters. The team provides trusted guidance, case management, and operational support across a broad range of topics including performance concerns, misconduct, grievances, investigations, disciplinary actions, terminations, and other sensitive workplace matters.
• This team is not only responsible for resolving cases well. It also helps Agoda strengthen manager decision-making, improve risk management, identify patterns and systemic issues, and continuously enhance our people practices, service delivery, and employee experience.
• We are looking for a Manager, Global People Relations Services to lead and evolve our Global Employee Relations Services team based in Bangkok, with scope across Agoda's international offices.
• This role is critical in ensuring Agoda has a trusted, scalable, and high-quality employee relations service that supports business leaders and managers through complex employee situations while safeguarding fairness, consistency, compliance, and employee experience.
• The successful candidate will lead a team handling a broad range of employee relations matters, including performance concerns, misconduct, grievances, workplace issues, investigations, disciplinary actions, terminations, and change-related people matters. Beyond case management, this person will help shape how Agoda builds manager capability, improves decision quality, strengthens process discipline, and uses data and trends to continuously improve people practices.
• This is an ideal role for someone who brings strong employee relations depth, people leadership capability, operational rigor, and the ability to balance business pragmatism with sound judgment in a fast-paced, multicultural organization.
• Lead and develop a global People Relations services team.
• Manage, coach, and develop a team of People Relations consultants based in Bangkok and supporting Agoda's key office locations globally.
• Create a high-performing team environment with clear expectations for quality, responsiveness, professionalism, stakeholder experience, judgment, and documentation.
• Build team capability in case management, investigations, stakeholder advisory, process discipline, and risk identification.
• Allocate resources effectively across priorities and ensure service levels are met across varying case complexity and geographies.
• Deliver high-quality support on complex employee matters.
• Oversee and advise on complex people relations cases across Agoda, including performance concerns, misconduct, grievances, disciplinary actions, investigations, involuntary exits, and employee matters arising from organizational change.
• Ensure cases are handled fairly, consistently, pragmatically, and with appropriate sensitivity to business context, legal considerations, employee experience, and Agoda values.
• Provide guidance on case approach, documentation standards, risk areas, recommendations, and escalation points.
• Strengthen case governance, consistency, and risk management.
• Partner closely with Legal, Compliance, HR Business Partners, People leaders, and other specialist teams to ensure robust handling of sensitive and high-risk matters.
• Establish and maintain strong case governance practices, including intake, triage, ownership, escalation, documentation, and closure standards.
• Ensure globally consistent principles and quality standards while allowing for local legal and cultural requirements.
• Partner with Booking Holdings Global Investigation Services and internal stakeholders to ensure investigations are impartial, well-governed, and executed to a high standard.
• Enable better manager decisions and people management practices.
• Coach and support managers in handling difficult employee situations early, effectively, and constructively.
• Help improve manager effectiveness in performance conversations, conduct management, feedback, documentation, and decision quality.
• Identify recurring capability gaps, patterns of poor practice, or policy/process confusion and translate them into practical improvement opportunities for the broader People team and the business.
• Use data and insight to improve outcomes.
• Analyze case trends and adjacent people data to identify themes, root causes, risk areas, and opportunities for intervention.
• Translate insights into clear recommendations for policy updates, manager enablement, training, process improvements, or changes to service delivery.
• Connect people relations insights to broader organizational themes such as employee experience, attrition, engagement, organizational health, and leadership effectiveness.
• Help build a scalable and effective People Services model.
• Contribute to the design and continuous improvement of Agoda's global People Services operating model by strengthening how complex employee matters are managed end-to-end.
• Improve workflows, templates, reporting, knowledge management, service standards, and interfaces with other People teams.
• Help clarify roles and handoffs across People Relations Services, HRBPs, COEs, Legal/Compliance, and shared People operations teams to improve effectiveness and employee/manager experience.
• Bachelor's degree in human resources, Law, Business, Psychology, or a related field.
• Typically, 10+ years of relevant experience in employee relations, HR business partnering, labor/employment advisory, investigations, or related People functions.
• Strong hands-on experience managing complex and sensitive employee matters with sound judgment and strong attention to quality and risk.
• Demonstrated experience leading, coaching, or developing others, with the ability to build team capability and performance.
• Strong understanding of employment law concepts, case management principles, disciplinary approaches, investigations, and performance-related processes.
• Experience working across multiple countries, cultures, and stakeholder groups in a global and fast-paced organization.
• Ability to balance consistency and compliance with pragmatism, employee experience, and business needs.
• Strong analytical and critical thinking skills, including the ability to identify trends, connect issues, and turn insights into practical action.
• Excellent communication, influencing, and stakeholder management skills, with the ability to build trust and challenge constructively.
• Strong operating discipline, attention to detail, and ability to manage ambiguity, pace, and competing priorities.
• High levels of discretion, confidentiality, and professionalism.
• Fluency in written and spoken English.
• Experience in a centralized, regional, or global People Services / HR operations environment.
• Experience in a technology, internet, digital, or other high-growth international business.
• Familiarity with restructuring, organizational change, or workforce transition support.
• Experience improving service delivery models, case management frameworks, governance, or reporting.
• Strong curiosity and a willingness to challenge existing practices to improve outcomes.
• Multicultural experience and the ability to work effectively across diverse environments and management styles.
• Bangkok.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.