1 of 1 job positions
for keyword guest service executive
Upload your resume Our AI will read it and recommend you best jobs
Experience:
3 years required
Skills:
English, Thai
Job type:
Full-time
Salary:
฿20,000 - ฿40,000, negotiable
- Coordinate with Sales, Business Development, and Key Account teams to execute shipment instructions in accordance with SOPs.
- Manage both import and export shipments, including booking, documentation, and cargo movement.
- Collaborate with customers, carriers, suppliers, vendors, and related departments for import/ export processes.
- Arrange cargo pickup (export) and delivery (import), including monitoring shipment schedules and status updates.
- Prepare and handle all relevant shipping documents such as invoices, packing lists, AWB/BL, permits, and customs-related documentation.
- Track shipments and proactively update customers on cargo status, delays, or issues.
- Coordinate customs clearance processes and ensure compliance with local regulations (for import shipments).
- Create and maintain accurate job files, system entries, and reports.
- Verify and process billing, including debit/credit notes from overseas agents and invoicing to customers and vendors.
- Investigate and resolve customer inquiries, discrepancies, and operational issues in a timely manner.
- Ensure accuracy, quality, and compliance with company standards and KPIs.
- Perform additional duties as assigned by the Manager.
- Good understanding of import/export operations in freight forwarding/logistics.
- Excellent written and verbal English communication skills, with the ability to interact professionally with customers and internal stakeholders.
- Detail-oriented, organized, and able to multitask in a fast-paced environment.
- Ability to work under pressure and meet tight deadlines.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
- Problem-solving mindset with a proactive approach.
- Start immediately or within short notice period is preferred.
- Diploma or Bachelor s degree in Logistics/ Shipping/Airline/ Freight Forwarding or a related field.
- Minimum of 3-5 years of experience or specialization in Freight Forwarding or a related logistics industry.
4 days ago
Send me latest jobs forguest service executive
Guest Service Executive - General Job Description and duties.
Overview:A Guest Service Executive is responsible for providing excellent customer service to guests in a hotel or hospitality setting. They are the first point of contact for guests and are expected to be knowledgeable about the hotel's services and amenities. Guest Service Executives are also responsible for handling customer complaints and resolving any issues that may arise.
Common Responsibilities:
Greeting Guests:
Welcoming guests to the hotel and providing them with information about the hotel's services and amenities.
Handling Customer Complaints:
Responding to customer complaints in a timely and professional manner.
Resolving Issues:
Troubleshooting any issues that may arise and finding solutions to resolve them.
Upselling Services:
Recommending additional services and amenities to guests.
Maintaining Records:
Keeping accurate records of guest interactions and transactions.
- 1