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Skills:

Microsoft Office, Excel, SQL, English

Job type:

Full-time

• Structure, Analyze and Solve Problems: leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics.
• Own strategic projects: Take ownership of end-to-end projects, or areas of business in CEG (global coverage), collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams.
• Act as a Subject Matter Expert (SME): Become an SME in the respective business areas ...
• Drive continuous improvement: Oversee project progress, evaluate project outcomes, gather feedback, and drive continuous improvement efforts.
• Experience in project management, strategy, operations, management consulting, and/or investment banking.
• Proven track record in managing complex projects with multiple stakeholders.
• Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision.
• Excellent organization capabilities, and able to operate independently.
• Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels.
• Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment.
• Be a team player with a collaborative mindset.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

English

Job type:

Full-time

• Answer phone calls and provide information or support to customers.
• Issue and manage membership cards.
• Process product returns and refunds.
• Manage customer reward points and loyalty program.
• Prepare and issue tax invoices.
• Provide baggage deposit service for customers.
• Assist with VAT refund process.
• Make clear and professional in-store announcements.
• Coordinate product repairs with relevant departments.
• Help customers who have lost or forgotten their belongings.
• Receive and report customer complaints.
• Build and maintain good relationships with customers.
• Coordinate with the sales team for international customers.
• Good communication and interpersonal skills.
• Service-minded, responsible, and detail-oriented.
• Able to speak clearly and confidently (for announcements).
• Basic computer skills.
• English communication skills (other languages are a plus).
• Experience in customer service is an advantage.

Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
• Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
• Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.

Skills:

Good Communication Skills, Japanese, Korean

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
• Interested person may send your resume to [email protected]
• or contact to.

Experience:

No experience required

Skills:

Good Communication Skills, English

Job type:

Full-time

• Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
• Accept and register bookings for DHL services.
• Offer alternatives to customers and potentially turn information calls into sales leads.
• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
• Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
• Bachelor Degree in Business Administration, Business English or related field.
• Good command of English.
• Telephone and Communication skills.
• Willing to work in shift.
• Experienced in Call Center would be an advantaged.

Skills:

Problem Solving, Teamwork, Multitasking, English

Job type:

Full-time

• Ensure backend operational procedures and strategies drive productivity for business.
• Implement all policies and procedures that are involved in warehouse and logistic and also ensure the warehouse operation smoothly operate under SOP/WI.
• Manage and lead efficient stock control including inventory shelf life at POS, loss prevention and annual stock take/cycle count.
• Ensure the cashier performance are under SOP and provide excellent customer service.
• Lead franchise store operation team to provide the best service to customers and achieve the sales target.
• Monitor in-store neatness of store to meet in-store s concept and standards.
• People Management Lead, monitor and motivate subordinates to perform their best performance Coach, give direction and advice subordinates for problem solving.
• Develop talent and build team capabilities and morale.
• Budget and OPEX.
• Control and monitor budgeting and all expenses and adapting analytic result for action plan revision.
• Other tasks as assigned by supervisors.
• Bachelor degree in Logistics or a related field.
• At least 10-15 years direct experience in store operation support and/or warehouse & logistic for Retail business.
• Good command in English and Thai.
• Strong leadership with proven records of successfully manages staffs.
• Able to develop a teamwork environment, and be an effective team leader as well as a team player.
• Able to work independently with minimum supervision, multitasking, and able to work well under pressure.
• Strong analytical skills and able to perform tasks accurately and reliability with excellent attention to detail.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Job type:

Full-time

• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality).
• Review Journals, Reconciliations, Reports and Analysis. Provide Executive Summary and highlights key issues to the client s senior stakeholders.
• Provide accounting support in the following areas, but not limited to, GL, AP, AR, Inventory, Fixed Assets, journal entry, reporting & analysis, reconciliation, cash ma ...
• Act as an escalation point for all Record-to-Report related issues raised by the client. Analyze complex financial records and reports. Ensure fast resolution of these issues.
• Communication with the client to ensure that the proper department complies with the latest changes in the procedures.
• Develops good client relationships and good relations with the colleagues.
• Lead client meetings to discuss performance and address issues as required.
• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client.
• Prepares forecasts / budget for the Team.
• Prepare regular / daily reports.
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Manage and develop highly engaged team - hiring, training, coaching, task planning & workload distribution.
• Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period.
• Facilitate the operational Change Request (CR) process.
• Educational Qualifications.
• CPA required;.
• Graduate of Accounting or Finance-related courses.
• Others.
• Strong analysis skill and accounting knowledge.
• BPO experience an advantage but not required.
• Proficient in MS Office (particularly Excel and Powerpoint), Oracle or any accounting-related ERPs.
• Strong verbal and oral communication & client-facing skills.
• Minimum 10 years experience in the finance and accounting field; preferably with experience in record-to-report processes/FP&A;.
• At least 6 years of Finance and Accounting managerial experience is required.
• Positive approach in supporting customer & company needs.
• With managerial or supervisory experience, must be able to lead a team of supervisors/team leads.
• Goal-oriented individual with strong time and task management.
• Organized and methodical person with logical approach in addressing issues and strong analytical skills.
• Ability to solve urgent matters and work under pressure.
• Ability to impose a proactive spirit in the team.
• Flexibility, especially in the period of month/quarter/year-end closing.

Experience:

2 years required

Skills:

Enthusiastic, High Responsibilities, Willing To Work Overtime, Work Well Under Pressure, English, Thai

Job type:

Full-time

• Recruit, interview, and train restaurant staff to maintain high service standards.
• Manage staff schedules and oversee daily operations effectively.
• Ensure hygiene and sanitation standards are upheld in the kitchen and dining areas.
• Supervise food preparation, presentation, and storage to comply with health and safety regulations.
• Engage with customers to ensure satisfaction with food quality and service.
• Monitor inventory levels and ensure adequate stock of food and supplies.
• Oversee cash flow and manage outstanding bills efficiently.
• Analyze customer feedback and implement strategies to enhance service quality.
• Resolve customer complaints professionally and promptly.
• High school diploma or Bachelor s degree (preferably in business administration or hospitality).
• Proven experience as a supervisor in the hospitality industry.
• Ability to thrive in a fast-paced environment and stand for extended periods.
• Strong management and organizational skills.
• Excellent communication and customer service skills.
• Proficiency in both written and spoken English.

Experience:

2 years required

Job type:

Full-time

• Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
• Frequently tours the hotel and monitors the activities of all other departments at least twice per shift. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Takes corrective actions if necessary.
• Personally handles all guest relocations according to established guidelines.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in all channels in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Reviews late arrivals, next day early arrivals and departures to plan for the next day s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.
• Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR.
• During sell out nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation.
• Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible.
• Assures that guest is assigned type of room requested and the correct rate is charged.
• Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.
• Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to People & Culture team when they are not. Acts as a liaison for overnight shift with the People & Culture team.
• Assists with responsibilities and duties as required throughout the hotel.
• Reports all guest complaints, relevant incidents and matters that need to be followed up the next day to Front Office Manager, to ensure consistency and guest satisfaction.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Works closely with Security Staff to handle any guest emergency or safety concerns.
• Performs any other duties as assigned to him/her by management.
• Candidates must have a firm knowledge of hotel operations and must have 2 - 5 years of experience in Management in Rooms Division. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Experience:

3 years required

Skills:

Finance, eCommerce, English

Job type:

Full-time

• Respond promptly and effectively to clients inquiries via calls, chats, and emails.
• Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions.
• Facilitating a seamless flow by acting as a liaison between clients and internal teams.
• Proactively gather client feedback, analyze trends, and identify where to improve our service.
• Collaborating cross-function with other departments, such as Stores Team, Finance, Communications, and Operations.
• Back office - Ecommerce Orders Management.
• Oversee the order management function and order validation process.
• Monitoring Warehouse picking and packing process. Ensure all orders are fulfilled and dispatched within provided lead time.
• Fully in charge of all return and exchange orders by following the internal procedures and processing them in a timely manner.
• Efficiently manage and track orders, to ensure smooth processing and timely delivery.
• Regularly connect with external couriers for shipment management.
• Reporting.
• Provide a report on inquiries and client trends, along with analysis, on a monthly and yearly basis.
• Analyze and report on the performance of each communication channel.
• The successful candidate for this role must flexibility in terms of time management and availability. A Customer Service Associate will be expected to work on the weekends and public holidays, as well as be open to working in shifts.
• At least 3 years of experience with proven skills in a customer services area or related field.
• Fluent in both spoken and written English and Thai.
• Service-minded and detail-oriented.
• Problem-solving skills.
• Effectively manage stress and skillfully navigate complex situations.
• Exhibits emotional resilience.
• Strong passion for our House.
• Intermediate proficiency in Microsoft tools and applications.
• Experience in back-office management (Ecommerce Systems) will be an advantage.
• Experience in the luxury retail industry will be an advantage.
• Good Team player.

Skills:

Compliance, Microsoft Office

Job type:

Full-time

• o Provide users with information related to hotel room and air-ticket reservations, including domestic and international flight schedules, lists of hotels with corporate rates, required travel documents, boarding rules, and prohibitions. o Facilitate users in coordinating with travel agencies, airlines, and hotels for bookings, ticket issuance, and refunds (if applicable). o Standby 24/7 on a rotation basis as a helpdesk to address urgent travel-related inquiries or issues. o Arrange and coordinate events as assigned, including those in upcountry locations, ensuring all logistical ...
• Professional Knowledge & Experiences.
• o Bachelor of Arts (BA) in Tourism or higher in a related field. o Minimum of 10 years of experience in travel coordination, ticketing processes, or related roles (experience as a ticket agent or with hotel wholesalers is preferred). o In-depth knowledge of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo, and related skills in airline ticketing, hotel bookings, and travel itinerary management. o Familiarity with commercial plane types, specifications, air ticket bookings, hotel safety inspections, terms and conditions, ISOS, IATA standards, cost optimization, and travel technology. o Proficiency in using Microsoft Office and other travel applications. o Ability to learn and effectively use internal applications as required for the role. o Excellent communication, interpersonal, and customer service skills. o Service-minded with a proactive and solution-oriented approach. o Patience and the ability to handle complex or challenging situations with a calm and professional demeanor. o Proven ability to work as part of a team, demonstrating collaboration, adaptability, and a proactive attitude.
• Job End Results.
• Ensure the accuracy and smoothness of business travel arrangements.
• Provide timely confirmation or cancellation of travel arrangements to users.
• Resolve travel-related issues promptly through 24/7 support on a rotation basis.
• Offer well-reasoned advice and recommendations to users regarding company rules, regulations, and practices for travel arrangements.
• Maintain strong relationships with travel agencies and government authorities to ensure smooth operations and coordination.
• Keep up-to-date information on schedules, rules, and obligations related to business travel.
• Ensure compliance with company policies, rules, and regulations.
• Maintain quality standards through hotel inspections and invoice verification.
• Work Location.
• Bangkok-Thailand.

Experience:

3 years required

Job type:

Full-time

• Drive the importance of image to the boutique team to ensure the brand image presence, the optimum condition of the boutique environment, and the professional image of the team members.
• Manage and inspire the Boutique team Manage and coach the Fashion Advisors ensuring their well-being, professional development and performance management.
• Partner with Training team and Field Trainers to ensure proficiency in product knowledge and sales techniques.
• Build a Client-centric Boutique team Support the team in developing and executing a client-centric culture, emphasizing on client engagement and long lasting client relationships.
• Drive the high standards in all aspects of customer service.
• Manage Merchandise & Inventory Lead and oversee the team members to direct daily opening and closing inventory count to ensure efficiency and adherence to the Company control guidelines.
• Supervise the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently.
• Effectively manage day-to-day Operations Ensures daily and monthly sales targets are achieved for the store as well as all operational procedures regarding sales, transfers, stock adjustments and all policies are followed.
• Design and review roster to maximize staff strength in accordance to traffic demands and trading patterns, rotating with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
• Attend to all day-to-day Operations issues promptly, seeking direction and guidance from the senior management when needed.
• Ensure daily sales and appropriate paperwork is accurately completed and keeping up-to-date on the boutique s commercial and operational insights.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring More than 3 years of experience in store operations and team management. Experience in supervising a large team in a luxury fashion business is highly advantageous.
• Develop clear and challenging but achievable goals as well as maintain commitment to goals even in difficult situations.
• Strong analytical skill with the ability to understand and synthesize business and market intelligence.
• Passion for luxury fashion, strive for excellence and eye for details.
• Availability to be located at Suvarnabhumi Airport with flexibility in driving impacts during airport working hours including work on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.