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Skills:

VPS

Job type:

Full-time

• one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development.
• a multi-cultural environment that values diversity and international collaboration.
• more than 100,000 colleagues in 31 countries. which make a lot of opportunity for career growth.
• a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development.
• https://www.valeo.com.

Experience:

5 years required

Skills:

Assembly

Job type:

Full-time

• Manage people.
• Be responsible for induction of all newcomers in the perimeter (temporaries included). Ensure the organization and scheduling of training actions.
• Analyze flexibility and multi skills needs of APZ (Autonomous Production Zone), and define training plans in order to develop team autonomy and improvement spirit.
• Monitor certification process for each operator and update in real time flexibility grid.
• Manage daily: absenteeism, holidays, safety rules enforcement, environment risk analysis, APZ communication & performance boards update.
• Ensure respect of standard stops (breaks, meetings) by checking systematically on genba, and validate operators working time.
• Ensure that standards of reaction are applied with rigor and perform escalation according to standards.
• Follow up APZ main objectives in monthly meetings with all people under responsibility.
• Is responsible for personnel involvement and ensures a positive social climate.
• Conduct operators' annual appraisals, as well as salary review and career interviews.
• Maintain standards.
• Perform OJT of the teams every day on standards implemented.
• Ensure enforcement of health, safety, environmental & site rules for the APTs (Autonomous Production Team)of its perimeter, and that anybody entering the perimeter respect the rules and standards of the perimeter.
• Ensure existence of updated working instructions for every station, including reworks.
• Ensure respect of all working standards (safety, work instructions, quality, 5S, respect of the product, OK start.) during the operations and propose/ implement improvements.
• Define work standards with the help of support functions and operators.
• Ensure TPM standards are properly deployed and used: abnormalities detection (formalized on red tags), systematic inspection & regular cleaning of equipment by team, 1st levels of preventive maintenance, maintenance line QRQCs.
• Control regularly genba equipment performance (including cycle time measurements, and microstoppages observation sessions), and react.
• Make regularly time-measurements with main MUDA seeking.
• Ensure that all displays of the perimeter (QCDM by APT, QCDM & communication areas at APZ level) are updated at end of shift, and make sure that workers have necessary material to do so.
• Manage production.
• Propose every week APZ headcounts & organization to the APU Manager, according to MPS.
• Ensure production, respecting SQCDM & inventory targets.
• In case a detected problem cannot be solved by the APT, assign and check containment and corrective actions with APU support functions and / or management.
• Review daily all QRAP of the perimeter.
• React in case of issue & escalate issues at APU level when needed.
• Liaise with the Supply Chain team on MPS daily priorities.
• Respect daily the MPS (Material Production Schedule) contract.
• In case of daily MPS respect deviation, take necessary measures within the week, after validation by APU.
• Manager, to have respected weekly MPS at the end of the week.
• Get involvement of support functions every time necessary to solve as fast as possible the issues identified by APTs.
• Monitor shift QCDM and ensure QCDM boards are updated.
• Make reports defined by site.
• Manage Continuous Improvement.
• Lead action plans to improve SQCDM performance (actual and targets), in coherence with APU & Plant, including productivity plans (P-30).
• Reach and maintain a dynamic and efficient Proposals of Improvements system.
• Participate in safety and environment risks reduction & lead line Safety QRQC for cat. 7 safety issues.
• Contribute to new equipment and processes start ups.
• Lead Zoning evolution and improvements by the team.
• Participate in APU QRQC: Quality, DL efficiency, Maintenance, prepare and come with necessary data for an efficient attendance.
• Pilot PDCA / FTA & Maintenance 5 WHYs on topics assigned by APU Manager (Safety, Quality, DL efficiency, TRP, Maintenance).
• Prepare LLC & Kaizen Cards.
• Lead VPS workshops (flow analysis - MUDA hunting, 5S, Hoshin, TPM.) and liaise with Site VPS Manager for training to methodologies; Participate in the weekly Site VPS committee, presenting regularly the genba status of workshops he/she is leading.
• Liaise with support functions to facilitate improvement actions within the APTs.
• Participate in budget preparation (headcounts, overheads, investments, P-30) and manage the budget of the APZ.
• Promote the Valeo 5 axes in daily activities, develop improvement plan on VPS, IP, TQ and reach assigned V5000 targets.
• Bachelor's degree in engineering (Industrial, Mechanical, Mechatronics) or a related field. (Equivalent technical background with extensive, proven supervisor experience in the automotive industry may also be considered).
• 5 years of experience in a supervisor or leadership role within the automotive manufacturing industry.
• Production & KPI Management: Oversee and manage daily production lines to meet and exceed targets across SQCD (Safety, Quality, Cost, Delivery).
• Strong understanding of Lean Manufacturing principles and basic quality management tools.
• Strong leadership and people management skills with the ability to motivate teams under high-pressure environments. Excellent communication and coordination skills to collaborate effectively with support functions (Quality, Maintenance, Engineering).
• Genba & QRQC Driving: Lead daily shop-floor meetings and problem-solving activities (Genba/Line QRQC).
• People Management & Development: Manage manpower allocation, develop training plans, and evaluate operator skills using the Versatility Matrix.
• 5S & Continuous Improvement: Enforce strict 5S standards and safety regulations within the assigned area, while fostering a culture of Kaizen and continuous improvement.

Experience:

5 years required

Skills:

Risk Management, Recruitment, Tableau, YouTube, SQL

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Opportunity.
• This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
• This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
• We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• We welcome applications from.
• Kuala Lumpur & Bangkok locations only.
• Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview - click.
• here.
• to learn how interviewing at Agoda works.
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• https://careersatagoda.com.
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• https://www.facebook.com/agodacareers/.
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• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
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• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.