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Skills:

Salesforce, Creativity, English

Job type:

Full-time

• Drive Up Front Customer Alignment & Goal Setting.
• Participate in internal handover meetings to understand the account plan and customer context.
• Co develop Customer Success Plans with key stakeholders, outlining KPIs, success metrics, and program design.
• Establish clear expectations on engagement models and communication cadence.
• Ensure Early Adoption & Usage.
• Align with deployment teams to ensure a smooth launch.
• Proactively check in after go live to encourage early adoption and share relevant best practices.
• Manage Ongoing Customer Health.
• Monitor key usage and performance metrics; intervene early when indicators fall below target.
• Lead recurring business reviews focused on progress, insights, risks, and opportunities for improvement.
• Partner with customers to reinforce alignment to success objectives and value realization.
• Renewals & Expansion.
• Identify and qualify cross sell and upsell opportunities in close partnership with the Sales Executive.
• Proactively manage retention risk by identifying issues early and supporting mitigation plans.
• Support Sales Executives with renewals by coordinating activities and providing relevant account insights.
• Maintain accurate sales information and customer updates in Salesforce and other required systems.
• Thought Leadership & Best Practice Sharing.
• Capture and organize thought leadership materials to support commercial teams in customer meetings and events.
• Contribute to improving internal processes, playbooks, and knowledge sharing across the team.
• Proven experience in Customer Success, Account Management, or a related customer facing role..
• Experience in media and/or Travel Intelligence is highly preferred..
• Experience creating and carrying out E2E Customer Success Plans and supporting adoption.
• Good understanding of success metrics, KPIs, and customer health management practices.
• Excellent communication, stakeholder management, and problem solving skills.
• Experience with Salesforce or similar CRM tools.
• A proactive, analytical, and customer centric mindset.
• Clear and effective communication skills for customer-facing interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Experience:

3 years required

Skills:

Social Media Management, English, Thai

Job type:

Full-time

• AI-Driven Content Creation: ใช้เครื่องมือ AI (เช่น ChatGPT, Claude, Midjourney, Canva AI) ในการคิดแคปชัน, เขียนบทความ, สรุปข้อมูล และสร้างภาพประกอบ เพื่อเพิ่มประสิทธิภาพในการผลิตคอนเทนต์.
• Social Media Management: วางแผนและดูแลตารางการโพสต์บนแพลตฟอร์มต่างๆ (Facebook, TikTok, IG, LinkedIn) ให้มีความสม่ำเสมอและตรงกลุ่มเป้าหมาย.
• Strategy & Trends: ติดตามเทรนด์ Social Media และเครื่องมือ AI ใหม่ๆ เพื่อนำมาปรับใช้กับกลยุทธ์ของแบรนด์อยู่เสมอ.
• Community & Engagement: ตอบโต้กับผู้ติดตามด้วยภาษาที่เป็นธรรมชาติ (Human Touch).
• Performance Analysis: วิเคราะห์ข้อมูลหลังบ้าน และนำ Data มาปรับปรุง Prompt หรือแนวทางการทำคอนเทนต์ให้ดียิ่งขึ้น.
• Collaboration & Ad-hoc Tasks: ร่วมมือกับทีมงานในโปรเจกต์พิเศษ และ ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมาย เพื่อสนับสนุนเป้าหมายรวมของทีม.
• มีประสบการณ์ด้าน Social Media Marketing หรือ Content Creator 3 ปีขึ้นไป.
• AI Proficiency (สำคัญ): มีทักษะในการเขียน Prompt (Prompt Engineering) ที่ดี สามารถสั่งงาน AI ให้ได้ผลลัพธ์ที่ตรงใจ (ทั้งงานเขียนและงานภาพ).
• มีความเข้าใจในจริยธรรมการใช้ AI (AI Ethics) และลิขสิทธิ์.
• สามารถใช้เครื่องมือพื้นฐานได้ เช่น Canva, CapCut หรือ Adobe Creative Cloud (AI Features).
• มีทักษะการเล่าเรื่อง (Storytelling) ที่ดี เพราะ AI คือเครื่องมือ แต่คุณคือผู้กำกับ.
• รักการเรียนรู้เทคโนโลยีใหม่ๆ และปรับตัวไว.
• รูปแบบการทำงาน Hybrid Working (เข้าออฟฟิศสลับ Work from Home)
• กองทุนสำรองเลี้ยงชีพ (Provident Fund)
• โบนัสประจำปี (ตามผลประกอบการ)
• พิจารณาปรับเงินเดือนประจำปี (ตามผลการปฏิบัติงาน)
• กิจกรรมพัฒนาบุคลากรและการฝึกอบรม (Training & Development)
• กิจกรรมท่องเที่ยวประจำปี (Company Outing)
• ตรวจสุขภาพประจำปี
• วันหยุดพักผ่อนประจำปี
• ประกันสังคม.

Experience:

1 year required

Skills:

Video Editing, English

Job type:

Full-time

• Why Join Alt?.
• Alt is a creative, community-driven coworking and coliving environment where people, culture, and experiences truly matter.
• Gain hands-on experience in coworking operations, community engagement, and content creation
• Learn how a real coworking & coliving business operates day to day
• Explore content, storytelling, and branding in a real, people-centered environment
• Work closely with an international, diverse, and open-minded community
• Grow through practice, feedback, and exposure rather than rigid structures.
• You ll play an active role in supporting the daily experience and atmosphere of the Alt community..
• Frontline role with direct exposure to members and daily operations
• Opportunity to learn content creation and brand storytelling in a real environment
• Supportive team culture that values initiative, curiosity, and growth.
• Job Overview.
• As a Coworking Space Host and Social Media Content Creator, you will support the daily coworking experience while contributing to Alt s content and marketing efforts.
• This is a supporting and learning-focused role, combining frontline coworking operations, member interaction, and content assistance. You will help ensure the space runs smoothly, members feel welcomed, and everyday moments are captured and shared through Alt s digital platforms..
• Coworking & Community Operations.
• Assist with registering and onboarding new coworking members
• Welcome members and visitors, creating a friendly and approachable first impression
• Support daily communication with members, responding to basic inquiries
• Assist with coworking tours for prospective members
• Help foster a warm, inclusive, and respectful community atmosphere
• Support daily space readiness (opening, closing, cleanliness, basic setup)
• Assist with package and mail handling
• Support community events and activities before, during, and after execution.
• Marketing & Content Support.
• Assist with creating photo and video content for social media (stories, reels, short clips)
• Capture daily moments, community interactions, and events within the space
• Support caption writing and basic copy aligned with Alt s brand tone (AI tools may be used to assist
• with drafting and editing)
• Help schedule or upload content under team guidance
• Support marketing activities for coworking, coliving, and community events
• Organize and archive photos and videos for future marketing use Communication
• Communicate politely and clearly with members and teammates
• Support communication via in-person interactions, chat platforms, email, and social media
• Escalate issues or questions appropriately to senior team members.
• 0-2 years of experience in customer-facing, hospitality, or community-based roles
• Interest in coworking, community building, or creative/content-related work
• Strong communication skills in English and Thai, both verbal and written, for daily member
• interaction and content support.
• Friendly, open, and people-oriented personality
• Willingness to learn, take feedback, and improve
• Ability to handle multiple small tasks with flexibility
• Respect for diversity, inclusivity, and different cultures
• Strong understanding of social media platforms (Instagram, Facebook, TikTok), including hands-on
• experience managing Facebook Pages, Groups, and community interactions.
• Basic Canva skills and simple photo/video editing (CapCut or similar) are a plus
• Hands-on experience or strong willingness to use AI tools for writing or editing is a must
• Salary & Benefits
• Salary negotiable based on experience.
• Annual leave and milestone leave.
• Social security benefits.
• Performance-based bonus scheme.

Experience:

No experience required

Skills:

Thai

Job type:

Full-time

• ออกแบบงานกราฟิกสำหรับโพสต์และสื่อออนไลน์.
• โพสต์โปรโมชัน/สินค้า/ผลงาน/ความรู้.
• ปรับขนาดให้เหมาะกับแต่ละแพลตฟอร์ม (FB/IG/TikTok/LINE OA).
• ตัดต่อ/ทำคลิปลง Social (Reels/TikTok/Shorts).
• เขียนแคปชั่นและคอนเทนต์ให้เหมาะกับกลุ่มลูกค้า.
• ลงโพสต์และจัดตารางคอนเทนต์ (Content Calendar).
• อัปโหลดรูป/รายละเอียดลงเว็บไซต์.
• ประสานงานกับทีมขาย/หน้าร้านเพื่อเก็บข้อมูล.
• ใช้โปรแกรมกราฟิกได้: Canva / Photoshop / Illustrator (อย่างน้อย 1 โปรแกรม ด้วยความชำนาญ).
• ใช้โปรแกรมตัดต่อได้: CapCut / Premiere / VN (อย่างน้อย 1 โปรแกรม ด้วยความชำนาญ).
• เขียนแคปชั่นภาษาไทยดี.
• เข้าใจพื้นฐาน Social media.

Experience:

No experience required

Skills:

Thai, English

Job type:

Internship

• Brainstorm and plan content ideas for Facebook, Instagram, TikTok, LinkedIn.
• Support photo/video shoots including behind-the-scenes coordination and setup.
• Create visuals and draft captions that fit campaign objectives and brand identity.
• Assist in producing short-form videos using tools like CapCut or Premiere.
• Learn to use AI-driven tools for both creative visuals and written content.
• Help with campaign reporting by collecting performance insights.
• Basic skills in Canva, CapCut, or Adobe Creative Suite.
• Strong communication and organizational skills.
• Able to work independently while collaborating in a small team.
• Interest in social media trends, branding, and storytelling.
• Why Join Us?.
• Work with top employers and leading brands in Thailand.
• Gain real-world experience in both content creation and campaign execution.
• Learn how to push creative boundaries with new tools and strategies.
• Be mentored by a passionate team that values quality, data-driven insights, and impactful storytelling..
• Why Join Us?.
• At WorkVenture, you ll be part of a team that s shaping how companies are seen as great places to work. This role gives you the chance to push creative boundaries and grow with a team that values quality and impactful storytelling.

Experience:

3 years required

Skills:

Social media

Job type:

Full-time

• Department: Marketing.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Develop social strategies, creative concepts, and content tailored to the unique behaviors of Thai and Chinese fans.
• Optimize the presence of artists and content across all relevant social media platforms.
• Build and sustain fan communities by mastering the dynamics of the regional entertainment landscape and "fandom culture.".
• Act as lead social admin, ensuring all creative assets meet the aesthetic and linguistic standards of both markets.
• Analyze engagement trends and use data to identify trending content types to pivot strategies in real-time.
• Minimum 3 years of professional social media experience, specifically focused on the Chinese digital ecosystem. Direct experience in the Entertainment business and in the marketing agency is a significant plus.
• Deep knowledge of digital platforms and the entertainment industry, including influencers and regulatory sensitivities.
• Fluency in Thai and Chinese is a must. You must understand cultural nuances, slang, and internet lingo beyond simple translation.
• Ability to collaborate with Creative and Artist Management teams to produce high-impact, viral content.
• ประสบการณ์ 3 ปีขึ้นไป.
• จำนวน 1 อัตรา.

Skills:

Finance, Compliance, Risk Management, English

Job type:

Full-time

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or whose contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments.
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers.
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.
• Background.
• General Assembly Resolution 2186 (XXI) decided to bring into operations the United Nations Capital Development Fund as an organ of the General Assembly which shall function as an autonomous organization of the United Nations. The UN Capital Development Fund (UNCDF) assists developing countries, especially least developing countries, in the development of their economies by supplementing existing sources of capital assistance by means of grants, loans, and guarantees. UNCDFs vision is to help mobilize and catalyse an increase of capital flows for SDG impactful investments to Member States to address the most pressing development challenges facing vulnerable communities in these countries and thereby contribute to sustainable economic growth and equitable prosperity.
• UNCDF utilizes its unique capability in the UN system to deploy grants, loans and guarantees to crowd-in finance for the scaling of development impact. UNCDF focuses on where the needs are greatest, a deliberate focus and capability rooted in UNCDF s unique investment mandate to support the achievement of the 2030 Agenda for Sustainable Development and the realization of the Doha Programme of Action for the least developed countries, 2022-2031.
• Sub-national and local infrastructure financing.
• Women owned enterprise financing.
• Nature and climate financing.
• Energy and decarbonization finance.
• Sustainable food systems financing.
• Inclusive digital finance.
• UNCDF s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP s accountability framework.
• The UNCDF Human Resources Team implements UNCDF/UNDP HR strategies, framework, programmes, and interventions to support all levels of management to achieve organizational/Practice Area/Team objectives. The Human Resources Team focuses both on strategic and operational HR matters and provides effective end to end support to UNCDF personnel via a variety of mechanisms which include guides, process workflows, Standard Operating Systems (SOPs) and HR information systems.
• Position Purpose.
• Under the overall guidance of the HR Specialist and direct supervision of the Human Resources Analyst, the HR Associate ensures execution of transparent and efficient HR services in the region. The HR Associate promotes a collaborative, client-oriented approach and supports keeping high staff morale and engagement.
• The Human Resources (HR) Associate provides support to the HR Analyst in ensuring that the office is appropriately staffed with high quality and engaged personnel who receive the guidance, feedback, and development they need to fully contribute to the project/programme agenda and Sustainable Development Goals.
• The HR Associate works in close collaboration with other members of the wider HR team within the Operational Effectiveness and Assurance Unit, the programme and project teams in the assigned region, and staff in GSSC and other UN Agencies to exchange information and resolve complex HR-related issues.
• UNCDF adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNCDF personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
• 1) Ensure effective administration and implementation of HR strategies and policies.
• Ensure full compliance of records and reports with UN rules, regulations, and UNDP policies, procedures, and strategies, effective implementation of the internal controls, and proper functioning of the HR management system and practices.
• In consultation with the direct supervisor and HR Specialist, support HR business processes mapping, and provide input to content elaboration and update of internal HR Standard Operating Procedures (SOPs) where needed in to supplement SOPs issued by GSSC/OHR. Adapt processes and procedures where necessary to meet the needs of the region.
• Provide information to management and personnel on the implementation of HR policies, corporate strategies, rules and regulations, HR business processes, and proper use of contractual modalities.
• Collect information and support to UNCDF s participation in inter-agency exercises and surveys, such as comprehensive and interim local salary survey, hardship, and place-to-place surveys, in coordination with the direct supervisor.
• Collect information on the risk management of regional HR activities to proactively manage and mitigate the risk.
• Independently produce and maintain reports, statistics, etc. for management review purposes.
• 2) Provide HR services to UNCDF projects and programmes, including recruitment and staffing.
• Implement recruitment processes in coordination with GSSC and locally with Hiring Managers that includes contributing to drafting of job descriptions, providing input to job classification process, drafting vacancy announcements, screening candidates, participating in interview panels, providing support for the submission of compliance reviews as per the actions delegated to UNCDF. In coordination with Hiring Managers, submit requests and appropriate documentation to GSSC for non-delegated actions.
• Facilitate creation and update of positions in ERP (or create positions if delegated) and association and update of positions to chart fields, in coordination with budget owners.
• Monitor and track all transactions related to positions, recruitment, benefits, earnings/deductions, retroactivities, recoveries, adjustments, and separations through ERP and other relevant corporate platforms.
• Process timely contract management actions, in close coordination with supervisors and senior management.
• Provide support to benefits and entitlements processing delegated to UNCDF, as applicable and in coordination with the direct supervisor and management, such as medical evacuations, R&R, safety and security interventions.
• Maintain UNCDF regional staffing table and local rosters where relevant.
• Provide assistance to the contract management, payroll, and separations in coordination with GSSC in accordance with the delegation of authority given to UNCDF.
• Provide HR support and services to projects and programmes, including provision of information on personnel benefits and entitlements in line with UNDP/UNCDF policies and in coordination with GSSC as applicable.
• Provide administrative support to retirees as applicable.
• 3) Ensure proper staff performance management, talent management and career development.
• Provide background information and maintain related data acting as Secretary to formal UNCDF regional management groups responsible for collectively reviewing and discussing staff performance, talent, and development needs.
• Provide assistance to Performance Management reporting and monitoring.
• Provide input to the UNCDF-wide Learning plan s preparation in consultation with the Senior Management, HR Analyst, and Talent Development Manager.
• 4) Ensure facilitation of knowledge building and knowledge sharing in UNCDF.
• Organize training for the regional programme and project staff on HR issues.
• Assist in the creation and implementation of a local onboarding plan, leveraging corporate resources.
• Synthesize lessons learned and best practices in HR.
• Make sound contributions to knowledge networks and communities of practice.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
• Supervisory/Managerial Responsibilities: None.
• Competencies.
• Core Competencies.
• Achieve Results.
• LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
• Think Innovatively.
• LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
• Learn Continuously.
• LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
• Adapt with Agility.
• LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
• Act with Determination.
• LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
• Engage and Partner.
• LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.
• Enable Diversity and Inclusion.
• LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.
• Cross-Functional & Technical Competencies.
• Business Development / Knowledge Facilitation.
• Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share and exchange knowledge, information and ideas.
• Knowledge of tools and approaches to stimulate active participation, contribution, and exchange.
• Business Management / Working with Evidence and Data.
• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.
• Business Management / Operations Management.
• Ability to effectively plan, organize, and oversee the Organization s business processes in order to convert its assets into the best results in the most efficient manner.
• Knowledge of relevant concepts and mechanisms.
• HR / Assessment and Selection.
• Knowledge and ability to apply various candidate assessment and selection methodologies, tools and platforms; ability to effectively align them with specific recruitment needs.
• HR - People strategy and planning / Job Design.
• Ability to design job roles to meet specific organizational objectives.
• Business Direction & Strategy / System Thinking.
• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
• Business Management / Communication.
• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media and other appropriate channels.
• Required Skills and Experience.
• Completed Secondary education is required.
• A university degree (bachelor s degree) in Human Resource, Business Administration, Public Administration, or a related field will be given due consideration, but it is not a requirement.
• Human Resources certification from a recognized institution is desirable.
• Minimum of 6 years (with high school diploma) or 3 years (with bachelor s degree) of progressively responsible HR and/or administrative experience at the national or international level is required.
• Familiarity with HR management, including talent acquisition and recruitment, in the UN system is a great advantage.
• Familiarity with an HR module in Oracle-based Enterprise Resources Planning (ERP) is desirable.
• Work experience in a UN Agency or a UNDP Country Office/Regional Hub is desirable.
• Experience in the use of computers and office software packages (MS Word, Excel, etc.) is required.
• Fluency in English and Thai language is required.
• Knowledge of another UN language is desirable.
• Equal opportunity.
• As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
• UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
• Sexual harassment, exploitation, and abuse of authority.
• UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
• Right to select multiple candidates.
• UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
• Scam alert.
• UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

Experience:

2 years required

Skills:

Social media, Social Media Management, Quality Assurance

Job type:

Full-time

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

Job type:

Full-time

• Evaluation and Investigation Specialist - Evaluation and Investigation - Thailand
• Bangkok
• Employment Type
• Regular
• Job Code
• A95107
• The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
• The evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.
• The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.
• It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
• This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
• What will I be doing?
• DCG Assessment, completion of weekly and bimonthly assessment of search quality in accordance with evaluation standard documents.
• Judging user search needs through query and tools, and sorting out the classification of requirements.
• Comb the types of search bad cases and rate the quality of the results.
• Give ideal search results and feedback suggestions for policy improvement.
• Bachelor and above degree. Excellent skills in Thai and English as a working language to communicate with stakeholders who are based in English-speaking and Thai-speaking markets.
• Strong ability to learn and understand.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Preferred Qualifications
• Familiarity with search engines and algorithms of any social media platform would be a plus point.
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
• Familiar with common office software, machine learning project experience is preferred.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.