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Skills:

Microsoft Office, CSS, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Skills:

SEO

Job type:

Internship

• Assist in developing, updating, and maintaining the company website.
• Design and enhance web pages to align with brand guidelines and improve user experience (UX).
• Work closely with designers and communication teams to build visually appealing and functional web pages (e.g., landing pages, blog posts, product pages).
• Ensure responsive web design and cross-browser compatibility across all devices.
• Optimize web performance, including loading speed, SEO basics, and accessibility.
• Participate in team meetings, provide input, and contribute to ongoing web-related initiatives.
• Currently pursuing a degree in Computer Science, Information Technology, Digital Media, or a related field.
• Basic knowledge of Wordpress, HTML, CSS, and JavaScript (portfolio or personal projects are a plus).
• Understanding of responsive design and mobile-first development.
• Interest in UI/UX design and familiarity with tools like Figma or Adobe XD is a plus.
• Responsible, eager to learn, and able to collaborate effectively within a team.
• Experience with platforms like WordPress, Elementor is an advantage.
• Location: Chatuchak, SJ Infinite One Business Complex

Skills:

Social media, Branding, SEO, English, French

Job type:

Full-time

• Develop and implement internal and external communication strategies in collaboration with the Group Marketing & Strategy Manager.
• Manage announcements and updates to ensure alignment and engagement within the organization.
• Plan and manage external communications including press releases, media relations, and public relations activities to enhance the company's brand image.
• Event and Association Management.
• Plan & ensure external events such as trade shows, seminars, client visits, and corporate gatherings are well organized on time and on budget.
• Ensure smooth event execution including event logistics, venue selection, transportation, event promotion, on-site management, customer engagement, booth setup (graphics, samples, marketing materials.
• Oversee event marketing materials and promotional content to drive attendance and engagement.
• Drive post-event follow-up activities, including but not limited to sending appreciation letters, conducting a thorough ROI analysis of event outcomes such as visitor metrics, and ensuring the accurate management of contacts within the CRM system.
• Manage and drive engagement with, in collaboration with regional representatives and PLM s/GM s, professional associations and aim to gather leads from these associations and in parallel to gain exposure to their audiences.
• Content Creation.
• In collaboration with PLM s/GM s, technical and sales teams, create and deliver impactful content for various communication channels including websites, videos creation, social media, newsletters, and internal platforms.
• Collaborate with team and leverage an AI tool to produce high-quality, engaging content that aligns with company objectives and branding guidelines.
• Ensure consistency in messaging and tone across all communication materials.
• Stakeholder Engagement.
• Liaise with internal stakeholders to gather input and feedback for communication initiatives.
• Foster strong relationships with external partners, industry organizations, and media contacts to enhance the company's visibility and reputation.
• Performance Measurement.
• Track and analyze the performance of communication and event initiatives to measure their effectiveness and ROI.
• Prepare and present regular reports on communication and event activities to the Group Marketing and Strategy Manager.
• Competencies Functional Competencies.
• Lead generation and content marketing.
• Story writing.
• SEO optimization.
• Events organization.
• Online Advertising.
• Brand ambassador.
• Social Media marketing.
• Press Relation.
• Project management.
• General Competencies.
• Knowledge of Business Environment.
• Communication Information.
• Customer Orientation.
• Planning and Organizing.
• Written Communication.
• Persuasive Communication.
• Requirements: Master's degree in marketing, Business Administration or any related fields (candidates who graduated from International University are preferable).
• At least 8-10 years of experience in marketing communication and event management, preferably in a B2B environment.
• Excellent command in English, both written and spoken.
• Any other language (French, Thai, Spanish, etc.) is a plus.
• Good understanding of modern web standards, SEO & traffic generation techniques.
• Good understanding of modern digital and print publishing processes, as well as video editing.
• Knowledge of HTML/CSS is a plus.
• Good command of Adobe CC Suite (InDesign, Photoshop, Illustrator, and Premiere) is a plus.
• Excellent Excel, Outlook, Word, PowerPoint.
• Ability to leverage AI-based tools to improve efficiency, analyze information, and support decision-making.
• Business oriented personality.
• Engaging and outgoing personality and able to liaise with different levels of stakeholders within and outside the organization.
• Strong organizational and planning skills.
• Ability to work independently and manage multiple tasks effectively.
• Creative thinking, good negotiation skills, and ability to demonstrate flexibility and adaptability.

Skills:

Full Stack, Vue.js, node.js

Job type:

Full-time

• Design and develop scalable, high-performance web applications and backend services.
• Translate business requirements into technical solutions and system designs.
• Define system architecture, technical specifications, and integration approaches.
• Conduct impact analysis and propose optimal technical solutions considering scalability, security, and maintainability.
• Review code and provide technical guidance to junior developers.
• Ensure adherence to coding standards, best practices, and security guidelines.
• Requirement Analysis & Stakeholder CollaborationCollaborate with business users and stakeholders to gather and clarify requirements.
• Analyze and convert functional requirements into detailed technical specifications.
• Provide technical consultation regarding feasibility, constraints, and alternative approaches.
• Participate in solution discussions and present technical proposals to stakeholders.
• Development & ImplementationDevelop frontend applications using modern JavaScript frameworks (e.g., React, Vue.js).
• Build and maintain backend services using Node.js.
• Design and optimize database structures and write efficient SQL queries.
• Implement RESTful APIs and microservices-based solutions.
• Ensure application performance, responsiveness, and reliability.
• DevOps & Quality AssuranceBuild, enhance, and maintain CI/CD pipelines for web application deployment.
• Manage source code using Git and follow branching strategies.
• Support testing activities including unit testing and integration testing.
• Troubleshoot and resolve complex technical issues in development and production environments.
• Continuous ImprovementIdentify opportunities to improve system architecture and development processes.
• Stay up to date with emerging technologies and industry best practices.
• Contribute to knowledge sharing and technical capability development within the team.
• QualificationsBachelor s degree or higher in Computer Science, Computer Engineering, Information Technology, or a related field.
• 5-10 years of experience in application development.
• Strong experience in web frontend technologies including JavaScript, TypeScript, HTML5, CSS, and Web Components.
• Experience in backend service development using Node.js.
• Hands-on experience with at least one modern JavaScript framework (e.g., React or Vue.js).
• Solid understanding of microservices architecture and API-based system design.
• Experience working with both SQL and NoSQL databases (e.g., MSSQL, PostgreSQL, DynamoDB) and ability to write efficient SQL queries.
• Experience in building or maintaining CI/CD workflows for web application projects.
• Proficiency in using Git as a source code version control system.
• Good knowledge of online security practices and protocols (e.g., Authentication/Authorization, OAuth, JWT, HTTPS, secure coding practices).
• Experience collaborating with business users to gather requirements and translate business needs into technical solutions.
• Experience in solution design, technical documentation, and impact analysis for complex systems.