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Experience:
3 years required
Skills:
Legal, English
Job type:
Full-time
Salary:
negotiable
- Partner with your assigned business unit(s) and ensure a deep understanding of business strategy and implement high-quality HR practices within the team.
- Consult with line management and provide HR guidance when appropriate, including talent development, performance management, and employee relations.
- Proactively assess team and employee development needs, make recommendations, and implement appropriate solutions.
- Manage employee disciplinary issues and provide advice to business leaders on ways to manage each case.
- Integrate and partner with HR colleagues in the Learning & Development, Compensation & Benefits, HR operations, and other HR teams to implement solutions.
- Drive employee engagement agenda for the employees in your business unit(s).
- Be the ambassador of TikTok organizational culture. Plan and implement organizational cultural activities.
- Minimum QualificationsBachelor's degree or above.
- 3+ years of Human Resources Business Partner in a high-growth company.
- Current or prior experience in technology, internet, or digital platform organizations, supporting fast-growing, large-scale operations in high-ambiguity legal or regulatory environments.
- Proven experience owning end-to-end HR support for large employee populations (100+ employees), including leading or acting as a key contributor to enterprise-level performance management processes (e.g. performance reviews, calibration, PPRA-type forums) across multiple markets, as well as complex organizational and workforce changes at scale.
- Excellent written and spoken business English, used as the primary working language in regional stakeholder and decision-making forums.
- Job Information
- About TikTok
- TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
- Why Join Us
- Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
- We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
- Diversity & Inclusion
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Experience:
1 year required
Skills:
Assurance, English
Job type:
Full-time
Salary:
negotiable
- Develop, refine, and maintain Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions and ensuring alignment with policy changes, platform updates, and operational best practices.
- Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments, ensuring balanced coverage of scenarios, content types, and edge cases.
- Analyze complex, ambiguous, and high-risk cases to provide structured clarifications ...
- Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps, driving measurable improvements in reviewer accuracy and consistency.
- Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials.
- Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness.
- Contribute to ad-hoc quality and governance initiatives that enhance enforcement quality, operational effectiveness, and team performance.
- Minimum QualificationsBachelor's degree or equivalent experience; 1+ years of experience in quality assurance, training, editorial review, or a related field;.
- Expertise in content moderation policy, operational guideline development, and enforcement workflows.
- Strong command of English with exceptional attention to detail, clarity, and linguistic consistency.
- Demonstrated ability to interpret and enforce complex guidelines or policies in writing-focused workflows.
- Analytical thinker with experience evaluating qualitative content and using data to inform process improvements. Ability to design and deliver interactive, engaging training materials and sessions.
- High level of self-motivation, solution-oriented thinking, and ability to multi-task, prioritize, and meet strict deadlines in a fast-paced, collaborative environment.
- Excellent written communication skills with emphasis on precision, clarity, and operational feasibility.
- Preferred QualificationsPrior experience in content moderation, AI, or technical writing teams is a plus.
- Familiarity with machine-executable logic, labeling frameworks, or test-set workflows.
- Experience collaborating with Policy, Product, Governance, Engineering, or Training teams.
- Knowledge of scenario coverage, positive/negative balance, and dataset validation.
- Job Information
- About TikTok
- TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
- Why Join Us
- Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
- We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
- Diversity & Inclusion
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Experience:
2 years required
Skills:
Project Management, Quality Assurance, Assurance, English
Job type:
Full-time
Salary:
negotiable
- Led end-to-end quality performance management across multiple workflows, driving continuous improvement to meet efficiency targets and quality targets.
- Partnered closely with internal stakeholders to align quality expectations, manage workflow complexity, and support cross-functional communications.
- Directed and coordinated the quality team to ensure alignment with overall quality objectives, delivery standards, and operational priorities.
- Proactively identified quality risks and assessed the impact of new and existing workflows, enabling early mitigation and stable delivery.
- Managed shift planning and resource allocation to ensure coverage, efficiency, and SLA adherence across operations.
- Owned team capability development by coaching, mentoring, and upskilling quality team members to build sustainable quality expertise.
- Applied project management methodologies to optimize processes, improve efficiency, and embed a culture of continuous improvement.
- Minimum QualificationsBachelor's degree or above. Excellent English verbal and written skills.
- In-depth understanding of labeling policies and guidelines, at least 2 years experience of Quality Assurance Team Lead.
- Strong Content analysis, Data Analysis and Reporting skills.
- Strong logical thinking to evaluate the requests and prioritize the tasks. Strong communication skills, with the ability to effectively and efficiently collaborate with stakeholders.
- Strong Leadership and Performance Management skills, with the ability to engage and motivate a team to deliver high outcomes.
- Strong operation skills, understanding BCP Management during an unplanned or unexpected situation.
- Proficiency in using moderation tools, content management systems and people management systems.
- Preferred QualificationsExperience of leading or working with multi-market teams.
- Experience of implementing projects, strategies or processes in Bytedance.
- Ability to succeed in a fast-paced and diverse environment.
- Job Information
- About TikTok
- TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
- Why Join Us
- Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
- We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
- Diversity & Inclusion
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Skills:
Negotiation
Job type:
Full-time
Salary:
negotiable
- Ensure that performance of temp and full time staff followed WI.
- Monitor and record data in WMS.
- Ensure working process for zero damage/defect.
- Monitor the process and analyse to team member.
- Ensure that all products store in the right location with good condition.
- Ensure that replenishment quantity optimize with sale order.
- Handle return product in warehouse and store in the right location with good condition.
- Handle return product to seller process within timeline.
- Follow up the performance of day to day operations and coordinate with all team.
- Support all function process (Replenishment, RTS and etc.) in put away team and other department.
- To perform any other duties assigned by Team lead or supervisor.
- Requirements Junior high school or above.
- Working experience in warehousing is preferred.
- Ability to work under deadlines and pressure.
- Good interpersonal, communication and negotiation skills.
- Good team player.
- Able to work on shift and day-off when required.
Experience:
2 years required
Skills:
Budgeting, Problem Solving, Excel, English
Job type:
Full-time
Salary:
negotiable
- Oversee the overall commercial performance for the team.
- Manage the end-to-end seller mission program and continuously optimize the program for maximum impact and efficiency.
- Lead the seller identification and acquisition process, maintaining process quality and headcount efficiency.
- Job Description: Program management: Design, implement, and manage the seller mission program, including budgeting and operations, for seamless execution, program effectiveness, and optimal economic outcomes.
- Performance analysis: Track and analyze the team's commercial performance, identifying opportunities for improvement and driving growth initiatives.
- Initiative management: Partner with sub-teams and cross-functional teams to drive initiatives and push for seller growth.
- Portfolio management: Manage the identification and acquisition of potential sellers, ensuring a consistent pipeline of high-quality sellers to support team goals.
- Requirements: Minimum Bachelor s degree in Business Administration, Economics or related fields.
- 0-2 years of working experience in related fields e.g. Consulting, E-commerce, Tech.
- Logical, analytical and use data-driven approach to problem solving, comfortable with numbers.
- Proficient in Excel.
- Effectively communicate in English and Thai.
- Self-driven with high ownership and proactiveness, result-oriented and able to work well in a fast-paced environment.
- Fresh Graduates are welcome.
Experience:
2 years required
Skills:
Social media, YouTube, Project Management
Job type:
Full-time
Salary:
negotiable
- Drive the growth of Affiliate marketing in Shopee, focusing on Creator growth.
- Develop and execute targeted paid social media advertising campaigns (TikTok, YouTube, IG) focused on maximizing affiliate traffic volume.
- Define, implement and execute affiliate growth projects for the Shopee s KOL Affiliates.
- Maintain and manage project timelines, expectations, tasks and resources.
- Conduct deep-dive analysis and understanding of the KOL landscape, performance trend, set targets and plan effective solutions and strategies for program growth.
- Utilize various data pools and metrics in daily operations to create dashboard and provide insights and performance reporting of projects to facilitate decision making.
- Responsible for monitoring and driving project KPIs to targets.
- Coordinate and roll-out project with key stakeholders, not limited to KOL Core Team, KOL Lead KAM, KOL KAM, and cross-team stakeholders.
- Contribute to the development of overall business strategy and long-term goals.
- Play a part in cross-functional projects as necessary.
- Requirements: +2 years of work experience, a plus if worked in project management role prior.
- Structured, able to plan end-to-end execution of initiatives, see through implementation of the initiative, as well as assess initiative effectiveness.
- Logical thinking and able to work in a fast-pace working environment under tight deadline.
- Solid knowledge and understanding of affiliate program and product management is a plus.
- Excellence in using Microsoft Office Excel / Google Sheet.
- Have creative thinking with strong analytical skills and problem-solving.
- Strong communication, interpersonal and problem-solving skills.
Experience:
1 year required
Skills:
Business Development, Social media, Problem Solving, English
Job type:
Full-time
Salary:
negotiable
- Responsibility to ensure the success of key merchants on Shopee platform including driving Revenue and smooth operation.
- Educating sellers on Shopee features, Shopee promotional campaigns and market insights.
- Building good relationships and trust with merchants to understand more about their business and their key success factors.
- Interact with stakeholders of different teams (example category management, search) to ensure products sold by new sellers receive enough visibility on the product pages.
- Implement campaigns for new sellers, analyse and report their performance.
- Interact with other local teams to share knowledge and replicate best practices.
- Forecast volume and number of new sellers and activities required to incubate them.
- Update the management team on weekly progress.
- Requirements: Bachelor s Degree in Marketing, Business, Economics, or related field. (Fresh Graduate is welcome.).
- 1-3 years of experiences in Key Account Management, Business Development and Sales.
- Strong interests in e-commerce and social media.
- Prior experiences in social media related role would be a plus.
- Ability to adapt and thrive in fast-pace dynamic environment.
- Logical thinking and strong problem solving skills.
- Good command of English and Thai.
Experience:
3 years required
Skills:
Livestream, Risk Management
Job type:
Full-time
Salary:
negotiable
- Develop and implement strategic frameworks and roadmaps to support livestream growth and performance objectives. > Analyse and support project activities for the Livestream team, including project planning, scheduling, risk management, and resource allocation. > Collaborate closely with marketing, product, ops and BI to ensure alignment and timely delivery of livestream campaigns and initiatives.
- Optimize processes and workflows within the Livestream team to improve operational efficiency and scalability.
- Drive change management initiatives to adopt new tools, technologies, and ways of working within the team.
- Requirements: Bachelor s degree in Business, Marketing, Project Management, or a related field is preferred.
- Minimum 3-4 year of experience in consulting, marketing or any related field.
- Excellent coordination and communication skills, with experience in managing cross-functional workflows.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- Familiarity with livestream platforms and creator/influencer is a plus.
Job type:
Full-time
Salary:
negotiable
- Job Description: Ensure that performance of temp and full time staff followed WI Monitor and record counting and reconcile stock data in WMS including recheck transaction product item with location vs WMS Count stock daily Monitor the process and analyse to team staff Communicate and coordinate with other team Support all function process in Cycle Count team and other department Responsible of their own area by relocating or arranging the item and keep working area clean and tidy To perform any other duties assigned by Team lead or supervisor
- Requirements: Junior high school or above Working experience in warehousing is preferred Ability to work under deadlines and pressure Good interpersonal, communication and negotiation skills Good team player Able to use or have some experience to use PDA Able to work on shift and day-off when required
Experience:
1 year required
Skills:
Business Development, Problem Solving, Excel
Job type:
Full-time
Salary:
negotiable
- Responsibility to ensure success of key merchants on platform including driving Revenue and smooth operation.
- Educating sellers on features, promotional campaign and market insights.
- Building good relationships and trust with sellers to understand more about their business and their key success factors.
- Interact with stakeholders of different teams to ensure products sold by new sellers receive enough visibility on the product pages.
- Implement campaigns for new sellers, analyse and report their performance.
- Interact with other local teams to share knowledge and replicate best practices.
- Forecast volume and number of new sellers and activities required to incubate them.
- Update the management team on weekly progress.
- Requirements: Bachelor s or Master s Degree in business or related fields.
- 1-3 years of experience in Key Account, Merchandiser, Offline business, Business Development would be a plus.
- Logical thinking and strong problem solving skills.
- Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person.
- Knowledge in MS Office, Basic Excel, Pivot, vlookup, PPT.
Experience:
6 years required
Skills:
Business Development, English
Job type:
Full-time
Salary:
negotiable
- Lead end-to-end management of Super Brand Day (SBD) campaigns, including planning, slot allocation, asset and budget management, performance monitoring, and post-campaign evaluation.
- Develop and execute data-driven strategies by conducting in-depth campaign analysis to generate insights, improve performance, and provide actionable recommendations. Deliver regular, comprehensive updates to management for informed decision-making.
- Collaborate cross-functionally with Marketing, Asset Owners, Cluster and Business In ...
- Drive improvement across campaign execution and strategy by leveraging performance data, market trends, and stakeholder feedback to enhance SBD campaign.
- Requirements: 3-6 years of work experience in consulting, entrepreneurship, or business development.
- Driven and motivated, able to work in a fast-paced environment.
- Strong analytical ability to synthesize and evaluate key problems.
- Superb business acumen with a desire to manage your own business.
- Strong logical thinking and problem-solving skills at all times.
- Good communication and presentation skills, both speaking and written in Thai and English.
- Ability to work independently to carry out an action plan throughout the project.
- Experience in campaign or package management is a plus.
Experience:
1 year required
Job type:
Full-time
Salary:
negotiable
- Create, update, and maintain SOPs, playbooks, guidelines, and FAQs.
- Translate operational workflows into clear, structured documentation.
- Review existing SOPs to identify gaps, inefficiencies, or outdated logic.
- Apply critical and logical thinking to improve processes and documentation quality.
- Collaborate with operations and cross-functional teams to capture process changes.
- Maintain knowledge repositories and ensure version control and documentation standards.
- Good attention to detail and Comfortable with documentation tools (Google Docs, etc.).
- Strong written communication and structured thinking skills.
- 0-1 year of experience; fresh graduates are welcome.
Experience:
3 years required
Skills:
Project Management, Excel, English
Job type:
Full-time
Salary:
negotiable
- Own the initiative-based OM performance view across channels by tracking all OM-related metrics (installs, CPI, Register, Cost per Register, New Buyers, CAC, MAU growth, and others) in dashboards and surface risks/opportunities to leadership.
- Lead target & run-rate monitoring; build monthly forecasts, flag gaps early, and drive corrective actions through OM channels.
- Run project-based initiatives end-to-end (scope, timeline, risks, results) for priority projects, ensuring on-time, on-quality delivery.
- Coordinate with BI to automate reporting, improve data quality, and standardize operating metrics and definitions.
- Prepare executive-ready updates and upward management decks; synthesize insights and trade-offs to enable fast decisions.
- Drive cross-functional collaboration with channel owners and local marketing, and regional teams; resolve blockers and align on goals, resources, and timelines.
- Requirements: 3-5 years in project/program management within online/performance marketing or e-commerce; proven end-to-end ownership of cross-functional initiatives.
- Strong analytical skills (Google Sheets/Excel); fluency in e-commerce metrics and forecasting (MAU, MTU, CPI, CAC, CPO, ROI).
- Excellent stakeholder management and influence without authority; comfortable engaging senior leaders.
- Fluent in Thai & English with clear, concise writing and executive-level presentation skills.
- Self-driven, structured, and calm under pressure; thrives in a fast-paced, ambiguous environment with high ownership.
Skills:
Compliance, Good Communication Skills, English
Job type:
Full-time
Salary:
negotiable
- Oversee and manage all Return & Refund (R&R) cases for both buyers and sellers, ensuring timely and accurate resolution in accordance with company policies.
- Provide expert guidance and decision-making support to agents when handling complex, sensitive, or high-impact cases.
- Monitor and manage agent performance based on defined KPIs, including productivity, quality, turnaround time, and customer satisfaction.
- Conduct regular coaching, feedback, and performance improvement sessions to enhance agent skills in case handling, communication, and policy knowledge.
- Escalate critical or exceptional cases to relevant stakeholders or upper management when necessary.
- Coordinate cross-functionally with Operations, Quality, Policy, and Product teams to ensure alignment and continuous improvement of processes.
- Analyze case trends and operational insights to identify root causes and recommend process or policy enhancements.
- Ensure compliance with internal guidelines and maintain consistent decision-making across the team.
- Previous experience in customer service, call centers, case management or related experience in a similar role.
- Good communication skills - reading, speaking, and writing (Thai &English).
- Strong critical and logical thinking skills.
- Ability to work in shifts (5 days per week).
Experience:
5 years required
Skills:
Excel, Problem Solving
Job type:
Full-time
Salary:
negotiable
- Develop and manage a portfolio of agency partners, fostering strong relationships to drive mutual business growth and long-term collaboration.
- Strategically allocate tasks to agency partners based on data-driven insights and operational logic to maximize efficiency and increase overall contribution.
- Continuously monitor task volumes and earnings across agencies to ensure fair distribution and maintain motivation among partners.
- Act as a key liaison between agencies and internal stakeholders, ensuring smooth coordination and timely resolution of issues.
- Oversee the payment process with a solid understanding of payment structures and performance metrics, ensuring accuracy and transparency.
- Requirements: Bachelor's degree or above in business, marketing, communications, or a related field.
- 3 - 5 years of professional experience from E-commerce, Technology companies, and collaboration with agency.
- Excel in logical thinking and problem solving skills.
- Excellent organizational, interpersonal, and communication skills to collaborate with cross functional teams.
Experience:
1 year required
Skills:
Compliance, Project Management, Problem Solving, English
Job type:
Full-time
Salary:
negotiable
- Build and maintain strong relationships with MCN partners to ensure active engagement and collaboration.
- Coordinate campaigns, promotions, and incentive programs with MCN partners to achieve Shopee s Affiliate Program goals.
- Monitor MCN partners network performance, including creator recruitment, content output, and sales metrics (GMV, ADO, commission).
- Prepare and submit bi-weekly performance reports of MCN partners to management.
- Provide guidance, support, and feedback to MCN partners to improve performance and compliance with Shopee policies.
- Act as the main contact for resolving issues or escalations related to MCN operations.
- Share insights and reports internally to optimize strategies and initiatives for MCN partner networks.
- Requirements: At least 1 years of professional relevant working experience. (if having an experience in Project Management fields is a plus).
- Great communication with the ability to speak fluently to business people, designers, and other stakeholders.
- Able to coordinate effectively with both internal teams and external parties.
- Enjoy collaborative work in a dynamic and data-driven environment.
- Self-initiate and can-do attitude person.
- Possess analytical and problem solving skills.
- Professional English skills (reading / writing / listening / speaking).
Experience:
2 years required
Skills:
Problem Solving, Negotiation
Job type:
Full-time
Salary:
negotiable
- Monitor all outbound process and coordinate with other internal and external team to ensure that the process is running smoothly.
- Deliver outbound performance to align with plan.
- Deliver strong leadership, influencing and collaboration skills in working with team.
- Ensure performance of temp and full time staff followed WI.
- Manage, monitor and improve productivity for all functions of Outbound team.
- Ensure all outbound team performs tasks meet KPIs as well as evaluate and improve their performance.
- Manage, study and understand WMS system for existing and new outbound functions and able to be a mentor for team member.
- Prepare monthly reports, Daily reports, outbound issues, etc.
- Plan and manage all consumables and equipment.
- To perform any other duties assigned by Supervisor or Manager.
- Requirements: Bachelor s Degree in Logistic management, supply chain or any related field.
- At least 2 years of working experience in Warehousing (e-commerce is highly preferred).
- Experience in Outbound.
- Proficient with Microsoft Excel.
- Ability to work under deadlines and pressure.
- Good interpersonal, communication, problem solving and negotiation skills.
- Good team player.
- Able to work on shift and day-off when required.
Experience:
5 years required
Skills:
Quantitative Analysis, Data Analysis
Job type:
Full-time
Salary:
negotiable
- Commercial P&L and Growth Ownership: Own the commercial success of the FBS seller base. Direct the team to drive aggressive targets for seller acquisition, activation, and performance growth. Ultimately responsible for hitting key growth targets while effectively managing investment and operational costs.
- Strategic Go-To-Market (GTM) Leadership: Define the overarching strategy for FBS seller acquisition and adoption. You will direct your team to identify high-potential seller segments, craft compelling value propositions, and execute targeted outreach a ...
- Incentive Mechanism Design & Optimization: Lead the team in the design and continuous refinement of seller incentives (e.g., subsidies, rebates, visibility boosters). The goal is to conduct deep, rigorous analysis to ensure maximum effectiveness and ROI at the optimal cost, treating investment as a strategic lever.
- Performance Levers and Deep Analysis: Proactively identify and pull key performance levers across the entire seller life-cycle (onboarding funnel, retention drivers, growth mechanics). Lead your team to conduct rigorous quantitative analysis to uncover non-obvious insights and inform strategic direction.
- Executive Alignment & Documentation: Serve as the main point of contact for the seller workstream with senior management. You will be presenting, interacting, and aligning strategies and results regularly. You will oversee the preparation of critical strategic documents, plans, and reports for executive review.
- Team Leadership and Development: Directly lead, mentor, and prioritize the work of a dedicated team of Associates and Senior Associates, fostering a highly analytical, agile, and results-oriented culture.
- Requirements: Experience & Industry: Minimum 5 years of working experience in a high-growth environment, preferably within E-commerce, Tech, or Commercial strategy.
- Consulting Preference: Management Consulting background is highly preferred, demonstrating an ability to structure ambiguity, synthesize complex information, and drive executive-level recommendations.
- Analytical Acumen: Exceptionally analytical, with deep experience in data analysis, quantitative modeling, and using data to make strategic, commercially sound decisions.
- Strategic and Creative Thinker: Proven ability to engage in proper planning while maintaining a strategic, creative mindset to think outside the box and identify innovative performance levers.
- Leadership and Drive: Proven track record of leading a team (Associate/Senior Associate level), including the ability to prioritize projects, drive execution, and motivate team members to achieve challenging targets.
Skills:
Project Management, Market Research, Research
Job type:
Full-time
Salary:
negotiable
- Manage communication channels to ensure effective seller engagement and smooth internal coordination.
- Analyze market trends and seller data to provide strategic recommendations for improving educational content and seller support initiatives.
- Plan, allocate, and execute seller education content based on sentiment analysis, market trends, and team objectives.
- Monitor seller sentiment and feedback to adjust strategies and improve content relevance.
- Collaborate with cross-functional teams to align educational content with business goals and seller growth strategies.
- Develop action plans and recommendations based on data insights to enhance seller engagement and retention.
- Maintain content accuracy and scheduling across multiple platforms using project management tools.
- Graduated with a Bachelor s degree in Bachelor s degree in Marketing, Communications, Business, Data Analytics, or a related field (preferred).
- Experience in data analysis, market research, or the e-commerce industry.
- Prior experience working in cross-functional teams within an e-commerce or digital business environment.
- Strong Communication Skills: Good Presentation Skills and receiving feedback.
- Ability to articulate ideas clearly in writing and verbally to diverse internal and external stakeholders.
- Multitasking & Organizational Skills: Proven ability to manage and prioritize multiple projects and deadlines.
- Strong organizational skills to oversee content flow and scheduling across different channels.
- Experience in Cross-Functional Teams: Strong organizational and time management skills to manage multiple projects and meet deadlines.
- Experience working collaboratively across multiple departments to achieve shared goals.
- Ability to work with various teams to allocate resources and drive results.
- Problem-Solving & Analytical Skills: Ability to identify issues based on seller feedback and provide actionable solutions.
- Strong analytical skills to assess seller sentiment and adjust strategies accordingly.
- Content Planning and Execution: Experience in planning and scheduling content, especially sentiment-based content or content based on team needs.
- Knowledge of content calendars, project management tools, and scheduling platforms.
- Ensure that all content is accurate, appropriately timed, and aligned with communication objectives.
- Data Analysis & Market Insights: Ability to analyze seller performance data and market trends to drive informed decision-making.
Experience:
1 year required
Skills:
Legal
Job type:
Full-time
Salary:
negotiable
- Question and challenge others to get to the root of people and business issues.
- Coach and provide feedback to key stakeholders to help improve business efficiency.
- Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
- Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
- Partner with Business leaders to understand current and future skill and capability needs.
- Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
- Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
- A minimum of 1-3 years of experience in HR management and administration.
- Knowledge of legal and practices related to day-to-day management of employees.
- Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
- Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.
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