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Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Personal networks, Sales, Problem Solving, Thai, English

Job type:

Full-time

• Developing our market presence & growing our client base through customer acquisition.
• Maintaining & maturing relationships with existing clients to capture maximum market share.
• Regularly visiting customers & prospects acrosss Bangkok & Thailand to establish & maintain secure supply chain for our products.
• Regularly communicating with our internal marketing team to calibrate & develop our marketing strategy.
• Regularly communicating with our internal engineering team to support in developing our machinery installation & maintenance strategy.
• Assisting in training the customer's team to be profficient & confident in our product usage across their organization.
• Fluent in Thai & profficient in English.
• Professional experience in sales & business development.
• Hospitality industry experience or management experience prefered.
• Great communication, negotiation & anlaytical skills.
• Candidates with personal networks in the hospitality & F&B industry are given high priority.
• Is This Job for You.
• This job is for someone who is interested in Business Development,.
• This job is for someone who is passionate about the hospitality & F&B industry.
• Cleanfirm Co., Ltd. is a part of Rapos Group, which is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Problem Solving, Sales, Customer Relationship Management (CRM), Thai, English

Job type:

Full-time

• Comprehensively managing & growing a sales team.
• Leading the growth of revenue & capturing market share.
• Aggressively expanding the business through both strategy creation & implementation.
• Helping support on both intangible & practical aspects of marketing in both offline & digital.
• Motivating the sales team regularly & thoroughly.
• Activating new accounts through consistent supervision of the sales team as well as personal visits.
• Maintaining each account obtained as well as expanding the portfolio of customers.
• This job requires someone who is fluent in Thai and English.
• This job requires a positive thinker & a go-getter.
• This job requires someone who can work well under pressure.
• This job requires someone who is logical but also very creative.
• A candidate with a hospitality background is highly preferred, but not necessary.
• A candidate with contacts & connections in the hospitality industry is highly preferred, but not necessary.
• We are looking for someone who has an eager interest in hospitality, business development, management & aggressive growth strategy.
• We are looking for someone who is passionate & wants an opportunity to both learn & grow to the next level as a team together.
• Our hiring policy is simple. We look at your ambition, your attitude, your ability to adapt, your passion, and your motivation to grow.
• We are hiring many positions under our chemicals distribution segment. If you believe your skills may not precisely align with this position but would still love to work with us, we insist you to please do not hesitate to submit your resume to us, and we look forward to hearing from you!.

Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Ability to travel upcountry, Sales, Chemical Engineering, Thai, English

Job type:

Full-time

• Visiting medium to large scale customers on a regular basis in assigned areas or routes acrosss Bangkok & Thailand.
• Presenting the company's products & services to all positions in the client's company from housekeeping manager to purchase & hotel/restaurant manager.
• Training the customer's team to be profficient & confident in our product usage across their organization.
• Helping acquiring new customers and maintaining relationships with existing ones to capture maximum market share along with the account executives.
• Collecting customer requirements & market data & regularly reporting to the Sales Manager.
• Fluent in Thai & profficient in English.
• Knowledge in chemistry or experience in the cleaning industry.
• Great communication skills.
• Detail-oriented, logical thinker & self-motivated.
• Is This Job for You.
• This job is for someone who is interested in both chemistry & technical sales.
• This job is for someone who is passionate about the hospitality & F&B supply chain.
• Cleanfirm Co., Ltd. is a part of Rapos Group, which is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Experience:

No experience required

Skills:

Problem Solving, Import / Export, Inventory / Warehouse Management, High Responsibilities, Purchasing, Thai, English

Job type:

Full-time

• Executing & managing purchases for the relevant business units.
• Handling all purchase operations from sourcing, negotiation, shipping & payment.
• Handling both local & overseas suppliers.
• Monitoring inventory levels & preparing order forecast plans for the management team.
• Working alongside the sales department to ensure correct & consistent purchasing patterns.
• Working alongside the accounting department to facilitate arranging payments to suppliers.
• Fluent in Thai & English.
• Experience in purchasing & importing.
• Great teamwork, communication skills & handling pressure.
• Detail-oriented & able to handle complex planning.
• Preference given to candidates with strong knowledge of advanced Microsoft Excel.
• Is This Job for You.
• This job is for someone who has some to high level of experience in purchasing.
• This job is fit for those who want to lead & completely oversee an essential area of business operation.
• This job is for someone who is motivated to solve both regular problems & convert long-term challenges into opportunities.
• Rapos Group is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Experience:

No experience required

Skills:

Human Resource Management, Management, Leadership Skill, Problem Solving, Positive Thinker, Thai

Job type:

Full-time

• Fully handling all basic Human Resource operations.
• Calculating payroll.
• Submitting legal & tax documents.
• Calculating sales & relevant commission.
• Recruiting new members for the team.
• Ensuring a positive working environment at all times.
• Solving daily problems as well as analyzing & moving towards long-term goals for the company's growth.
• This job requires fluent Thai.
• This job requires good diplomatic & leadership skills.
• This job requires basic understanding of Microsoft Office.
• This job requires good self-initiation & management skills.
• This job requires someone who is senior & has experience in managing people.
• Is This Job For Me.
• This job is for someone who is interested in Human Resources.
• This job is for someone who wants to handle an essential function of a business.
• This job is for someone who likes to see all aspects of a business area.
• This job is for someone who likes people & problem-solving.
• Why Work With Rapos Group.
• We are a family-owned enterprise. This value runs deep in our company where we are a close-knit team that works together.
• We believe in developing our team members to their fullest potential. You can start in any position with us today but if we see your skill & dedication, we will always try to open more doors for you.
• Our working style is results oriented. We don't care how many hours you put in, we care what you get out of those hours & where it will take our company.
• We try to keep our working environment friendly & enjoyable while being a meaningful learning experience to all our team members always.
• If this job sounds like you, we look forward to seeing your application!.

Experience:

No experience required

Skills:

Enthusiastic, High Responsibilities, Good Communication Skills, Service-Minded, Teamwork

Job type:

Full-time

• To be presentable & represent the products & services of the group & its companies when customers arrive at the office.
• To guide & help all visiting customers, suppliers & vendors.
• To initiate in the sales process for potential customers once identified if they are here for purchase.
• To help assist with calls & inquiries & coordinate workflow throughout the office.
• This job requires someone who is fluent in Thai and English.
• This job requires a detail-oriented person.
• This job requires someone who is good at analyzing customers.
• This job requires someone who is confident, professional & can work well under pressure.
• We are looking for someone who has an eager interest to grow further in sales, CRM, business development, assistant or hospitality related roles.
• We are looking for someone who is passionate & wants an opportunity to both learn & grow to the next level as a team together.
• Our hiring policy is simple. We look at your ambition, your attitude, your ability to adapt, your passion, and your motivation to grow.
• We are hiring many positions for both our textile & hospitality segment. If you believe your skills may not precisely align with this position but would still love to work with us, we insist you to please do not hesitate to submit your resume to us, and we look forward to hearing from you!.

Experience:

No experience required

Skills:

Problem Solving, Import / Export, Inventory / Warehouse Management, High Responsibilities, Purchasing, Thai, English

Job type:

Full-time

• Executing & managing purchases for the relevant business units.
• Handling all purchase operations from sourcing, negotiation, shipping & payment.
• Handling both local & overseas suppliers.
• Monitoring inventory levels & preparing order forecast plans for the management team.
• Working alongside the sales department to ensure correct & consistent purchasing patterns.
• Working alongside the accounting department to facilitate arranging payments to suppliers.
• Fluent in Thai & English.
• Experience in purchasing & importing.
• Great teamwork, communication skills & handling pressure.
• Detail-oriented & able to handle complex planning.
• Preference given to candidates with strong knowledge of advanced Microsoft Excel.
• Is This Job for You.
• This job is for someone who has some to high level of experience in purchasing.
• This job is fit for those who want to lead & completely oversee an essential area of business operation.
• This job is for someone who is motivated to solve both regular problems & convert long-term challenges into opportunities.
• Rapos Group is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Experience:

3 years required

Skills:

Compliance, Research, Business Development, English

Job type:

Full-time

• Drive the growth and improve the quality of Fastwork s freelancer community.
• Design and execute effective supply acquisition strategies to expand our freelancer base across targeted industries and skill sets.
• Identify, attract, and onboard highly skilled freelancers, ensuring they meet the platform s quality and compliance standards.
• Conduct research to understand talent trends, skill demands, and competitor strategies, using insights to refine acquisition approaches.
• Collaborate with individuals, institutions, professional organizations, and other partners to create pipelines of qualified talent.
• Work closely with marketing, product, and operations teams to align acquisition efforts with platform goals and enhance the freelancer onboarding experience.
• Monitor and track acquisition metrics, including new sign-ups, activation rates, conversion rates, quality, and other relevant metrics, to drive continuous improvement.
• Identify and resolve bottlenecks quickly, seeking solutions or pivoting as necessary to ensure goals are achieved.
• Develop initiatives to nurture freelancer relationships, build trust, and maintain an active and engaged talent pool.
• Basic QualificationsBachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in supply acquisition, marketing, management trainee, or related field, within a marketplace business.
• Excellent communication and persuasion skills.
• Excellent verbal and written communication skills in English.
• Strong analytical skills with proven ability to make data-driven decisions.
• Proficiency in Google Sheets.
• Preferred QualificationsBackground in business development or sales, with a focus on relationship building and driving growth.
• Familiarity with digital service categories and current market trends.
• Experience in project management.
• Experience in developing marketing solutions.
• Perks & Benefits Flat Structure As we continue to grow fast, we strive to retain our culture where everyone is heard, contributes, and grows with the company..
• Work-life Harmony We believe that quality time outside of work is important to sustaining a healthy and happy lifestyle.
• Remote Work Hybrid-mode activated! It comes with the package: flexibility, focus and productivity!.
• Urban Office One breath from Phrom Phong BTS. No sweat whatsoever! The office should also feel like a second home so we dedicated a lot of care and resources into building the best environment for you to wake up to every morning.
• Fun Workshop The best relationships are built over new experiences, that s why we have workshops filled with a range of activities for you to look forward to and enjoy.
• Game Tournament It s getting fun and competitive! Challenge doesn t only have to come from work. Own the championship and show the peeps how great of a gamer (and player) you are.
• Group Insurance Health comes first, we know, don t worry, we ve got you covered.
• Health & Wellness Only a healthy army wins the war. We invest to take care of you from physical, mental and happiness-level. Adopted health & wellness applications plus activities to make sure everyone here is on cloud nine

Experience:

5 years required

Skills:

Accounting, Excel, Power point

Job type:

Full-time

• Formulate and drive the overall wealth management strategy and business plan, including defining growth aspirations across key pillars: wealth segments, products, and sales channels.
• Align wealth management direction with the broader bank-wide strategy, fostering synergy across SCBX and the broader wealth business ecosystem.
• Design tailored wealth solutions and client experiences by leveraging data analytics and advanced digital capabilities to enhance customer value propositions.
• Develop and manage the operating model for wealth sub-segments, including customer engagement strategies and initiatives that support sustainable business growth.
• Lead strategic transformation and new business initiatives, acting as project manager to ensure timely delivery of core foundation and innovation projects targeting new segment opportunities.
• Qualifications Bachelor s degree or higher in Business Administration, Finance & Banking, Accounting, Economics, or related fields.
• At least 5 years of experience in business strategy, business planning analysis, financial planning analysis, or related functions.
• Sound knowledge in customer segment, retail banking, investment and/or insurance product, wealth management business and ability to drive new project initiative is preferred.
• Critical thinker with strong problem-solving skill and excellent execution, possessing logical thinking, basic data analytics skills, effective communication and influencing abilities with individuals and groups, both within and outside the organization, coupled with good personality and interpersonal skills.
• Competent in MS. Office: Excel, Word, Power point and other big data management software, i.e. Power BI is a plus.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Experience:

5 years required

Skills:

Research, Market Analysis, Finance

Job type:

Full-time

• Lead macroeconomic and cross-asset class market analysis to identify key risks and opportunities for portfolio positioning.
• Develop and refine strategic and tactical asset allocation strategies tailored to diverse wealth client segments.
• Communicate investment insights through high-quality reports, media appearances, webinars, and client-facing presentations.
• Collaborate with internal stakeholders and external partners to align investment strategies with business objectives and market perspectives.
• Supervise and mentor junior analysts, ensuring high standards of research quality and analytical rigor.
• Qualifications Master s degree in Finance, Economics, Business Administration, or a related field.
• Minimum of 5-8 years of experience in investment research, strategy, or portfolio advisory roles within banking, wealth management, or asset management.
• Strong understanding of global macroeconomics, asset allocation frameworks, and investment products (e.g., equities, fixed income, alternatives, mixed funds).
• Excellent communication skills, with experience as a media representative or public speaker on financial markets and investment strategy.
• Proficiency in Bloomberg, Excel, and data visualization tools (e.g., Power BI, Tableau).
• Must hold a valid Investment Analyst License (IA) authorized by the Thai SEC. A CFA designation (or progress toward it) is highly preferred.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Skills:

Electrical Engineering, Instrument

Job type:

Internship

• Bangkok - Krung Thep Maha Nakhon - Thailand.
• At Siemens Mobility, we empower transport providers worldwide to realize sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service, and software to enable sustainable, comfortable, and cost-effective rail traffic today.
• Transform the everyday through your role in creating sustainable transport solutions ...
• Siemens Mobility Thailand is looking for a Process Automation Engineering (6 months Internship program) for Traction Power Supply in the field of Railway Electrification system.
• Preparation of control software of Traction Substation control.
• Preparation of protection relay parameterization.
• Preparation of HMI projects.
• Technical support to manufacturers and commissioning engineers concerning analysis of technical problems and responding of technical inquiries.
• Interface clarification and technical integration of all electrical systems within the bulk substation, Traction substation and Service substation.
• Use your skills to move the world forward.
• 3rd year student or over studying in Electrical Engineering, in the field of Control & Instrument, Automation, or Electrical Power system.
• Practical experience of the Process Automation environment in Siemens PLC (SIMATIC products and programming would be advantageous) and HMI interfaces.
• Good knowledge of the automation language IEC 61131-3 and the programming language C as well as object-oriented languages (e.g. C++, C#).
• Knowledge (Basic level) of Traction Power Supply in the field of Substation Control System, System engineering, Commissioning engineering, Product knowledge in Traction Power Supply.
• Knowledge of Siemens PLC SIMATIC STEP7, WINCC, TIA Portal.
• Excellent communication abilities combined with strong interpersonal skills.
• Hands-on Experience.
• Provide guidance and support from experienced professionals to help you grow.
• Improve both technical and soft skills that will set you apart in your career.
• Potential for full-time employment upon successful completion.
• Join a team dedicated to transforming the everyday for a more sustainable future.
• Siemens prides itself on its diverse workforce.
• Siemens has been recognised as ahead of its time for many reasons, and our progressive policies is one of them. We encourage applications that reflect the diversity of the communities within which we work.
• We are a proud equal opportunity employer, where we continue to push for a work environment of diversity and inclusion, we also believe that differences in personalities, thoughts and ideas are important, and that is why we know diversity and inclusion is very important in helping realise the potential of our people. As part of our Ownership culture, Siemens supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.

Experience:

3 years required

Skills:

Social Media Management, English, Thai

Job type:

Full-time

• AI-Driven Content Creation: ใช้เครื่องมือ AI (เช่น ChatGPT, Claude, Midjourney, Canva AI) ในการคิดแคปชัน, เขียนบทความ, สรุปข้อมูล และสร้างภาพประกอบ เพื่อเพิ่มประสิทธิภาพในการผลิตคอนเทนต์.
• Social Media Management: วางแผนและดูแลตารางการโพสต์บนแพลตฟอร์มต่างๆ (Facebook, TikTok, IG, LinkedIn) ให้มีความสม่ำเสมอและตรงกลุ่มเป้าหมาย.
• Strategy & Trends: ติดตามเทรนด์ Social Media และเครื่องมือ AI ใหม่ๆ เพื่อนำมาปรับใช้กับกลยุทธ์ของแบรนด์อยู่เสมอ.
• Community & Engagement: ตอบโต้กับผู้ติดตามด้วยภาษาที่เป็นธรรมชาติ (Human Touch).
• Performance Analysis: วิเคราะห์ข้อมูลหลังบ้าน และนำ Data มาปรับปรุง Prompt หรือแนวทางการทำคอนเทนต์ให้ดียิ่งขึ้น.
• Collaboration & Ad-hoc Tasks: ร่วมมือกับทีมงานในโปรเจกต์พิเศษ และ ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมาย เพื่อสนับสนุนเป้าหมายรวมของทีม.
• มีประสบการณ์ด้าน Social Media Marketing หรือ Content Creator 3 ปีขึ้นไป.
• AI Proficiency (สำคัญ): มีทักษะในการเขียน Prompt (Prompt Engineering) ที่ดี สามารถสั่งงาน AI ให้ได้ผลลัพธ์ที่ตรงใจ (ทั้งงานเขียนและงานภาพ).
• มีความเข้าใจในจริยธรรมการใช้ AI (AI Ethics) และลิขสิทธิ์.
• สามารถใช้เครื่องมือพื้นฐานได้ เช่น Canva, CapCut หรือ Adobe Creative Cloud (AI Features).
• มีทักษะการเล่าเรื่อง (Storytelling) ที่ดี เพราะ AI คือเครื่องมือ แต่คุณคือผู้กำกับ.
• รักการเรียนรู้เทคโนโลยีใหม่ๆ และปรับตัวไว.
• รูปแบบการทำงาน Hybrid Working (เข้าออฟฟิศสลับ Work from Home)
• กองทุนสำรองเลี้ยงชีพ (Provident Fund)
• โบนัสประจำปี (ตามผลประกอบการ)
• พิจารณาปรับเงินเดือนประจำปี (ตามผลการปฏิบัติงาน)
• กิจกรรมพัฒนาบุคลากรและการฝึกอบรม (Training & Development)
• กิจกรรมท่องเที่ยวประจำปี (Company Outing)
• ตรวจสุขภาพประจำปี
• วันหยุดพักผ่อนประจำปี
• ประกันสังคม.

Skills:

Compliance

Job type:

Full-time

• Perform operations to ensures 24/7 high availability for all the production databases system.
• Troubleshoot, advise and being hands-on on databases and servers during critical incidents.
• Secure and advise database by follow current policies, procedures, and controls.
• Assess and plan to upgrades obsoleted database version and coordinate with all related party to deliver good database service to business.
• Day to day database operation support and monitoring.
• Maintains database results by setting and enforcing standards and controls.
• Co-ordinate, advise and support developer or vendors to implement new/change DB and application related.
• Prepares for database expansion by studying plans and requirements; coordinating with Infrastructure teams.
• Collaborates with the security and audit teams to protect our data across all databases and to ensure compliance to all applicable regulations.
• Take a lead role to implement and administer database system with proper design and security control by get guideline from manager.

Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

Experience:

1 year required

Skills:

Data Analysis, Japanese, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English & Japanese in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirements:English.
• Japanese.
• Key Responsibilities: Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

Skills:

Microsoft Office, Social media, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Job type:

Full-time

• จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Experience:

2 years required

Skills:

English

Job type:

Full-time

• Education requirement - Diploma/Degree and above.
• Proficiency in English and Thai is required.
• 2 years experience managing account management project as a TL of a BPO company.
• Knowledge of basic KPIs and advance KPIs.
• Ability to work across shifts and also support the team training and quality..
• Job DescriptionTo manage a team of associates, doing account management.
• Manage both internal & client side KPIs.
• Responsible for team performance management and hygiene.
• Experience in account management, growth projects in a 24/7 account is a plus.

Experience:

2 years required

Skills:

Problem Solving, Quantitative Analysis, Research

Job type:

Full-time

• Bachelor Degree preferred.
• Significant experience in a complex fast paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities: Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.