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Job type:

Full-time

• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN.
• (https://krungsri.com/bprivacynoticeen).
• The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

Skills:

Market Analysis

Job type:

Full-time

• Develop and implement dealer strategies to drive sales volume within assigned areas.
• Expand and manage Krungsri Auto Key Dealers and strengthen dealer partnerships..
• Monitor dealer performance, track sales targets, and prepare monthly forecasts and reports.
• Analyze market trends, competitor activities, and dealer performance to identify opportunities.
• Organize and support marketing campaigns, promotional activities, and product launch events.
• Conduct regular dealer visits and maintain strong relationships with dealer partners.
• Design customized campaigns and initiatives to improve dealer performance.
• Coordinate with internal teams to maximize financial service utilization and achieve sales targets.
• Prepare performance reports, market analysis, and business insights for management.
• QualificationsBachelor s degree in Marketing, Business Administration, or related fields.
• Minimum 4 years of work experience, with at least 1 year in dealer management, automotive, or sales-related roles..
• Strong relationship management and communication skills.
• Good analytical and reporting abilities.

Skills:

Finance, Excel, English

Job type:

Full-time

• Operate transactions related to international trade and domestic trade to comply with the relevant and regulations, cover import and export services under Documentary Credit, Documentary Collection, and import/export financing.
• Process export documentation preparation.
• Process Import & Export Document Examination.
• Process fee collection and interest as bank s announcement.
• Support team for a miscellaneous task or additional assignments such as filing documents..
• Bachelor s Degree Major in Banking / Finance or any related filed.
• 1-3 years' experience of Banking Industry.
• Computer literacy (Microsoft Word, Excel, PowerPoint).
• Good command of English..
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/bprivacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้ โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/bprivacynoticeth).

Skills:

Internal Audit, Accounting

Job type:

Full-time

• Support SOX coordination by tracking audit requirements and coordinating information requests with internal audit and relevant stakeholders..
• Assist in preparing Transfer Pricing disclosures and related documentation..
• Monitor and follow up on accounting and system issues to ensure compliance with accounting standards and regulations..
• Prepare presentations, memos, and meeting materials for communicating accounting updates and identified issues..
• Support analysis of new accounting standards, regulatory notifications, and policy updates, including preparing impact analysis and implementation plans..
• Assist in maintaining and reviewing accounting policies, processes, and internal controls..
• Manage and monitor Related Party Transactions (RPT) to ensure compliance with internal and regulatory requirements..
• Collaborate with Finance, Business, Operational Control, and Regulatory Reporting teams to identify, mitigate, and resolve accounting risks..
• Support ad-hoc assignments and special regulatory projects when required.
• QualificationsBachelor s degree in Accounting or related field..
• Minimum 4 years of experience in Accounting or Audit..
• Experience in the financial services or financing industry is preferred..
• Strong analytical and problem-solving skills with attention to detail.
• Ability to interpret accounting standards and regulatory requirements.
• Good communication and presentation skills.

Skills:

AS/400, Accounting, Finance

Job type:

Full-time

• Monitor AS400 daily text files and ensure data accuracy.
• Support month-end, quarter-end, and year-end closing activities within the Corporate Accounting team.
• Prepare journal entries and adjustments, including non-recurring transactions.
• Analyze monthly, quarterly, and yearly financial reports in collaboration with related functions.
• Gather and analyze financial data to support accurate reporting and regulatory filings.
• Support quarterly and annual audit processes, including responding to inquiries from external auditors.
• Assist in establishing, implementing, and monitoring accounting control procedures and policies.
• Support the implementation of new accounting standards and process improvements.
• Perform Account Reconciliation (TLM) to ensure financial data accuracy.
• Participate in ad-hoc projects and cross-functional tasks under the Controllership Department.
• Bachelor s degree in Accounting.
• Minimum 5 years of experience in Accounting.
• Experience in Auto Finance business is a strong advantage.

Skills:

SAP, Data Analysis, Automation, English

Job type:

Full-time

• Develop and implement the local CRM strategy to support customer acquisition, onboarding, retention, reactivation, and loyalty.
• Execute CRM campaigns across all channels based on customer segmentation and behavior.
• Coordinate with global brand teams and local marketing for campaign adaptation and localization.
• Monitor campaign calendar and ensure timely execution and alignment with brand initiatives.
• System & Platform Operations.
• Oversee CRM data management and customer lifecycle tracking through Navision, and SAP ensuring seamless integration between Navision and LINE OA/CDP platforms for data accuracy.
• Work closely with a third-party agency to implement CRM activities and maintain operational efficiency.
• Work closely with the Marketing manager to optimize LINE Official Account (LINE OA) campaigns and customer flows.
• Use the CDP to segment audiences, identify customer behavior trends, build trigger-based marketing campaigns and analysis..
• Customer Journey & Loyalty.
• Developing strategies to enhance retention, loyalty, and repeat purchase rate.
• Planning and execution of automated customer journeys (e.g., onboarding, repurchase reminders, VIP communications).
• Data Analytics & Reporting.
• Conduct precise and detailed data analysis to identify customer trends, segmentation opportunities, and campaign effectiveness.
• Turn data findings into strategic recommendations.
• Analyze campaign performance (CTR, open rate, conversions, retention) and provide actionable insights for continuous improvement.
• Cross-Functional Collaboration.
• Liaise with internal teams (IT, Brand, Operation, Digital & PR ) and external vendors to ensure CRM initiatives support business and marketing objectives.
• Maintain alignment with the management team to ensure consistent reporting, messaging, and brand standards.
• Bachelor s degree in Marketing, Business, Communications, or a related field.
• 3-5 years of experience in CRM, marketing automation or digital marketing, ideally within the beauty, fashion, or luxury retail sectors..
• Experience working with CRM platforms (Navision and SAP preferred), CDP, and LINE Official Account..
• Proven ability to manage third-party agency relationships.
• Strong analytical skills and familiarity with CRM KPIs and reporting dashboards.
• Proficiency in Excel, Power BI, or other reporting tools; experience with CRM analytics dashboards is a plus.
• High attention to detail, with a proactive mindset and strong problem-solving ability.
• Strong presentation skills with the ability to clearly communicate CRM strategies, insights, and performance results to cross-functional teams.
• Excellent communication skills in Thai and English..
• Location: The Mall Ramkhamhaeng3.

Skills:

Compliance, English

Job type:

Full-time

• Focus Restaurant & Entertainment Business.
• Monitor overall HR operations include HRM, HRD, and HR Planning.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Manage the recruitment and selection process align with business need.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop HR policies and procedures and enforcing it with strict adherence to compliance.
• Handle and coordinate with the external company concerning the benefits programs to ensure service quality and continuous improvements.
• Manage and monitor the staff and/or expat for overseas assignments in all areas of human resources such as coordinating and arranging for VISA and work permits, setting up, etc.
• Bachelor's degree or higher in Human Resource Management, Political Science, Business Administration or any related fields.
• 10 years up experience in HR Overall management.
• Experiences from Restaurant, Entertainment, Hotel Business.
• Strong HR knowledge to provide HR consultation to management including labor laws knowledge.
• Good command of English.
• Location: The Emsphere at Emdistrict.

Skills:

Procurement, Sharepoint, Power BI, English

Job type:

Full-time

• Design and build Power Apps (Canvas/Model-driven) integrated with Dataverse/SharePoint, including security roles and permissions.
• Develop Power Automate flows for approvals, notifications, and data integration with error handling and logging.
• Create and manage Power BI dashboards and data models with DAX and security configurations.
• Implement Copilot Studio conversational flows integrated with Dataverse, SharePoint, and AI services.
• Data Analytics & Automation.
• Perform Python scripting for data preparation, visualization, and basic AI/ML experiments.
• Automate procurement-related analytical processes and reporting.
• System Support & Governance.
• Provide technical support for procurement tools and workflows.
• Maintain documentation (solution design, API specs, deployment guides) and ensure compliance with governance and ALM standards.
• Knowledge, Skills, and Competency.
• Bachelor s degree in IT, Computer Science, or related field.
• 2-5 years of experience in Power Platform development (Power Apps, Power Automate, Power BI).
• Knowledge of Dataverse, SharePoint schema, and connectors.
• Python skills for data analytics and automation.
• Familiarity with REST APIs, JSON, OAuth, and SDLC/ALM practices.
• Fair English proficiency (speaking, reading, and writing) and strong problem-solving skills.
• Nice-to-have: Azure services, AI/ML basics, Power Fx, PL certifications.

Job type:

Full-time

• ควบคุมดูแลการ Implement Marketing Campaign วิเคราะห์ข้อมูลสภาพการแข่งขันในตลาด และนำผลวิเคราะห์ไปใช้ร่วมวางแผนกลยุทธ์ทางการตลาดและ CRM รวมทั้งบริหารงานที่เกี่ยวข้องกับลูกค้าสัมพันธ์ ประสานงานกับหน่วยงานที่เกี่ยวข้องและพันธมิตรทางธุรกิจในการวางระบบ CRM ตลอดจนดูแลช่องทางการสื่อสารทางการตลาด Mobile Application ให้ได้มาตรฐาน SLA.
• วิเคราะห์และกำหนดกลยุทธ์ด้านการให้บริการลูกค้าในภาพรวมของกลุ่มบริษัท ตลอดจนแนวทางการดำเนินงานให้เป็นไปในแนวทางเดียวกัน.
• นำข้อมูลเพื่อใช้ในการจัดทำและนำเสนอแผนกิจกรรม CRM.
• ดำเนินงานประสานงาน และดูแลโครงการที่เกี่ยวกับลูกค้าสัมพันธ์ให้สำเร็จตามแผนและระยะเวลาที่กำหนดไว้ได้อย่างมีประสิทธิภาพ.
• ประสานงานด้านการตลาดกับหน่วยงานที่เกี่ยวข้อง.
• ประสานงานกับพันธมิตรทางธุรกิจในการวางระบบ CRM.
• กำกับดูแลภาพรวมการทำงานภายในทีมในสำเร็จตามเป้าหมาย.

Skills:

System Testing, ERP, SAP

Job type:

Full-time

• วางแผน พัฒนา และบริหารจัดการระบบฐานข้อมูลและระบบงานภายในองค์กรให้มีความเสถียร ปลอดภัย และรองรับการเติบโตของธุรกิจ.
• วิเคราะห์ความต้องการของหน่วยงานผู้ใช้งานเพื่อออกแบบระบบและฐานข้อมูลให้ตอบโจทย์การทำ งาน.
• บริหารจัดการทีม System Analyst และ Database Administrator (DBA) ให้สามารถส่งมอบงานตามเป้าหมายและมาตรฐานองค์กร.
• ประสานงานกับหน่วยงานภายในและผู้ให้บริการภายนอก (Vendor) ในการพัฒนา ปรับปรุง หรือแก้ไขระบบ.
• กำกับดูแลกระบวนการพัฒนาระบบ (SDLC) และทดสอบระบบ (System Testing, UAT) ให้เป็นไปตามมาตรฐาน.
• บริหารงบประมาณของฝ่ายที่เกี่ยวข้องกับระบบและฐานข้อมูล.
• จัดทำรายงานวิเคราะห์ข้อมูลระบบและแนวทางพัฒนาต่อเนื่องเสนอผู้บริหาร.
• ส่งเสริมและดูแลการใช้เทคโนโลยีใหม่เพื่อเพิ่มประสิทธิภาพของระบบ และการตัดสินใจทางธุรกิจ.
• จบการศึกษาวุฒิปริญญาตรีขึ้นไป ในสาขาวิทยาการคอมพิวเตอร์, วิศวกรรมคอมพิวเตอร์, เทคโนโลยีสารสนเทศ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ 3 ปีขึ้นไป ในงานพัฒนาระบบสารสนเทศหรือวิเคราะห์ระบบ และ >3 ปี ในการบริหารจัดการระบบ ERP (เช่น SAP, Oracle) หรือ Database (เช่น SQL Server, Oracle, PostgreSQL) จะได้รับการพิจารณาเป็นพิเศษ.
• ทักษะที่จำเป็น: SDLC, Data Governance, Data Security.
• หากมีใบรับรองวิชาชีพ เช่น PMP, TOGAF, ITIL, DBA Certificate จะได้รับการพิจารณาเป็นพิเศษ.
• มีทักษะด้านการให้คำ ปรึกษาแนะนำ, การบริหารโครงการ, การสื่อสารอย่างมีประสิทธิภาพ, ความรู้ด้านระบบ และการให้บริการด้านเทคโนโลยีสารสนเทศ, การปรับปรุงอย่างต่อเนื่อง, การพัฒนา Application และSoftware, การจัดการและควบคุมการปฏิบัติงานระบบเทคโนโลยีสารสนเทศ.

Skills:

Business Development, Statistics

Job type:

Full-time

• Provide strategic guidance and actionable insights through business intelligence and market and industry analysis to top management in order to achieve sustainable business continuity.
• Looking for a candidate with experience in marketing, campaign execution and analysis, as well as the ability to develop and implement marketing ideas..
• Major Tasks / Responsibilities.
• Lead the development of data solutions and delivering customer and business insights to identify business opportunities or resolve business challenges.
• Translate business problem statements into analysis requirements and work with BUs to define best business outcomes.
• Manage projects, outcomes, resources, proposed proposals or opportunities, and overall execution of the corporate exercises, to ensure effective alignment with organization objectives.
• Advise and provide recommendation on project feasibility studies and project planning, to ensure projects achievement and minimize risks.
• Coordinate with related team and functions to create mutual understanding on expectations, processes, standards, and solutions for corporate strategy activities.
• Bachelors or Masters in Data Analytics, Statistics, Computer Science, Communications or related fields.
• Having experience in retail market is a plus.
• Having experience in marketing or campaign execution is a plus.
• Experience in a major financial with large-scale data or similar program management experience.
• At least 5 years in a management role, with board level change or transformation leadership experience.
• Advanced communications, marketing, or journalism experience.
• Good experience using business intelligence tools and data visualization best practices.
• Strong storytelling and communication skills.
• Strong analytical and problem-solving skills.
• Familiarity with data validation tools.

Skills:

Full Stack, Vue.js, node.js

Job type:

Full-time

• Design and develop scalable, high-performance web applications and backend services.
• Translate business requirements into technical solutions and system designs.
• Define system architecture, technical specifications, and integration approaches.
• Conduct impact analysis and propose optimal technical solutions considering scalability, security, and maintainability.
• Review code and provide technical guidance to junior developers.
• Ensure adherence to coding standards, best practices, and security guidelines.
• Requirement Analysis & Stakeholder CollaborationCollaborate with business users and stakeholders to gather and clarify requirements.
• Analyze and convert functional requirements into detailed technical specifications.
• Provide technical consultation regarding feasibility, constraints, and alternative approaches.
• Participate in solution discussions and present technical proposals to stakeholders.
• Development & ImplementationDevelop frontend applications using modern JavaScript frameworks (e.g., React, Vue.js).
• Build and maintain backend services using Node.js.
• Design and optimize database structures and write efficient SQL queries.
• Implement RESTful APIs and microservices-based solutions.
• Ensure application performance, responsiveness, and reliability.
• DevOps & Quality AssuranceBuild, enhance, and maintain CI/CD pipelines for web application deployment.
• Manage source code using Git and follow branching strategies.
• Support testing activities including unit testing and integration testing.
• Troubleshoot and resolve complex technical issues in development and production environments.
• Continuous ImprovementIdentify opportunities to improve system architecture and development processes.
• Stay up to date with emerging technologies and industry best practices.
• Contribute to knowledge sharing and technical capability development within the team.
• QualificationsBachelor s degree or higher in Computer Science, Computer Engineering, Information Technology, or a related field.
• 5-10 years of experience in application development.
• Strong experience in web frontend technologies including JavaScript, TypeScript, HTML5, CSS, and Web Components.
• Experience in backend service development using Node.js.
• Hands-on experience with at least one modern JavaScript framework (e.g., React or Vue.js).
• Solid understanding of microservices architecture and API-based system design.
• Experience working with both SQL and NoSQL databases (e.g., MSSQL, PostgreSQL, DynamoDB) and ability to write efficient SQL queries.
• Experience in building or maintaining CI/CD workflows for web application projects.
• Proficiency in using Git as a source code version control system.
• Good knowledge of online security practices and protocols (e.g., Authentication/Authorization, OAuth, JWT, HTTPS, secure coding practices).
• Experience collaborating with business users to gather requirements and translate business needs into technical solutions.
• Experience in solution design, technical documentation, and impact analysis for complex systems.

Skills:

Outgoing Personality, English

Job type:

Full-time

• Developing the relationship with both tenant and landlord for after-sales services.
• Maintaining the standard and operating procedures of ticketing and tasking in the CRM system.
• Responsible for assigned tenancy management and property management duties daily such as; check-in & check-out, assisting clients on their requests and seeking solutions, registering documents, gathering information and resources for each of the issues, reporting errors or successes to the superior, promoting our property management p ...
• Providing the office management facilities and services including other administrative tasks which are assigned by the superior.
• Bachelor degree in any discipline, preferred in hospitality management.
• Dynamic and filled with enthusiasm and energy to learn.
• Must have excellent written and spoken English and Thai skills.
• Must have the ability to work independently and follow guidelines.
• Outgoing personality, excellent interpersonal and communication skills.
• High attention to detail with a sense of urgency in administrative work.
• Hands-on do-er , with drive and ability to roll up sleeves and get things done.
• Experience in Property or Real Estate Business / Customer Service is a big advantage.
• Fresh graduates with an interesting profile are encouraged to apply.

Job type:

Full-time

• จัดทำงานเอกสาร และ/หรือสัญญาต่างๆ ที่เกี่ยวข้องกับการดำเนินโครงการ และรายงานงบประมาณของแต่ละ โครงการ
• จัดเตรียม BOQ ของงาน
• ติดต่อหน่วยงานต่างๆที่เกี่ยวข้องกับโครงการ เช่น ผู้รับเหมา, เจ้าของโครงการต่างๆ, จัดซื้อ ฯลฯ
• ควบคุมคุณภาพงานก่อสร้างจนโครงการเสร็จเรียบร้อย
• สนับสนุนงานโครงการปรับปรุงสำนักงานต่างๆตามที่ได้รับมอบหมาย
• ประสานงานเพื่อลดค่าใช้จ่ายโครงการปรับปรุงโครงการต่างๆ.
• Job Skills & Qualifications.
• ปริญญาตรี สาขาวิศวกรรม, สถาปนิก หรือสาขาอื่นๆ ที่เกี่ยวข้อง
• มีประสบการณ์ทำงานด้านบริหารโครงการ อย่างน้อย 5 ปีขึ้นไป.

Skills:

Compliance, Microsoft Office, Excel, English

Job type:

Full-time

• Manage and prioritize the Executive s calendar to ensure effective time utilization aligned with business priorities.
• Coordinate and organize meetings (local, regional, and international) via online platforms and in-person, including meeting room arrangements and preparation of relevant materials.
• Screen and align meeting requests and agendas prior to confirmation to ensure relevance and strategic focus.
• Document & Approval Management.
• Review and screen incoming and outgoing documents prior to submission for approval and signature.
• Coordinate approval processes through internal corporate systems (e.g., PR system, Digital Sign platform, and other tracking systems).
• Ensure accuracy, completeness, and compliance with company policies before submission.
• Internal & Cross-Functional Coordination.
• Act as the central coordination point between the Executive and all functions associated with the Spirits Product Group, facilitating seamless collaboration across domestic and international stakeholders.
• Facilitate smooth communication flow to ensure effective execution of projects and timelines.
• Track action items and provide updates on key initiatives and strategic matters.
• Travel & Administrative Management.
• Business Travel Arrangement.
• Plan and coordinate comprehensive business travel arrangements, including flights, accommodations, transportation, and related services.
• Prepare detailed itineraries aligned with business schedules.
• Manage post-travel expense reconciliation and reimbursement processes.
• Strategic & Project Support.
• Support preparation of strategic meeting materials, reports, and presentations.
• Coordinate and consolidate inputs from cross-functional teams to support strategic initiatives.
• Monitor project progress and prepare summary updates for management review.
• Provide coordination support for key business projects and strategic initiatives within the Spirits Product Group.
• Ad-Hoc Assignments.
• Perform other duties as assigned by the Executive.
• Handle confidential and sensitive information with discretion and professionalism..
• Minimum 5 years of experience as an Executive Assistant or in a similar role supporting senior executives in a fast-paced, multinational business environment.
• Bachelor s degree in Business Administration, Management, or a related field (or equivalent professional experience).
• Excellent command of English (both written and spoken) is required, with the ability to communicate effectively with regional and international stakeholders.
• Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams) and familiarity with corporate systems (e.g., approval systems, digital documentation platforms).
• Strong organizational and prioritization skills, with the ability to manage complex calendars, multiple deadlines, and concurrent projects.
• High attention to detail with strong accuracy and consistency in document management and coordination tasks.
• Ability to work effectively under pressure in a dynamic and rapidly changing business environment.
• Strong coordination and stakeholder management skills across cross-functional and international teams..
• ตำแหน่งงานนี้จำเป็นต้องผ่านการตรวจสอบประวัติอาชญากรรมตามหลักเกณฑ์ที่บริษัทกำหนด .
• ติดต่อสอบถาม.
• คุณเปรมสุดา โทร.
• สำนักทรัพยากรบุคคล.
• บริษัท ไทยเบฟเวอเรจ จำกัด (มหาชน).
• อาคารแสงโสม ถ.วิภาวดีรังสิต แขวงจอมพล เขตจตุจักร กรุงเทพฯ 10900.

Skills:

Sales, Payroll, Finance, English

Job type:

Full-time

• Act as key account support for assigned travel retail clients, managing day-to-day communication, order alignment, and commercial coordination.
• Support basic buying functions, including SKU coordination, stock replenishment follow-up, and alignment with client demand planning where required.
• Manage end-to-end order processing, including order placement, tracking, shipment follow-up, and delivery coordination to ensure timely fulfillment.
• Monitor sales performance and maintain accurate reports (e.g., order reports, tourist traffic reports, and sales and A&P tracking summaries)..
• Support merchandising and promotional operations by coordinating promoter staff (PGs), including work schedules, leave records, payroll, timesheet consolidation, and airport pass applications.
• Manage product sample inventory and coordinate sample dispatch to clients in alignment with marketing and commercial plans.
• Coordinate cross-functionally with internal stakeholders (Order Center, Marketing, Distilleries, Finance & Accounting) and external partners to ensure smooth execution of sales and operational activities.
• Facilitate expense reimbursement documentation for the sales team during business travel.
• Perform other duties as assigned by supervisor(s).
• Bachelor s degree in Business Administration, Marketing, International Business, or related field.
• 1 - 3 years of experience in Sales Support, Account Management, Buying, or Trade Marketing, preferably in FMCG, spirits, or travel retail environment.
• Strong coordination and stakeholder management skills with the ability to work cross-functionally.
• Good analytical skills with the ability to interpret sales data and prepare reports.
• Detail-oriented, organized, and able to manage multiple tasks under tight timelines.
• Good communication skills in Thai and English (both written and spoken).
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Experience in travel retail or duty-free business is an advantage.
• Khun Mallika: [email protected].
• ThaiBev Marketing Co.,Ltd.
• Sangsom Building, Soi Yasoob 1 Vibhavadi Rangsit Road, Chomphon Sub-district, Chatuchak District, Bangkok 10900.

Skills:

Microsoft Office, CSS, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Skills:

Japanese

Job type:

Full-time

• Bachelor s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism).
• Minimum of 2 years Training Experience in a BPO setting.
• Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on connected cars applications or any car-related process or CRM is an advantage.
• Knowledge on instructional design is an advantage.
• Usage of MS Office.
• Typing speed: 30 wpm.
• Language level- Japanese (N2 to N1 Level).
• Responsibilities: Facilitate a new hire class during pre-process and process training.
• Facilitate necessary or required annual upskilling or refreshers with existing resources.
• Create and facilitate knowledge tests with existing Specialists and Support group in Operations.
• Complete all training requirements based on the program s specifications.
• Coach new hire Specialists on their overall training and nesting performance.
• Conduct mock scenarios on all channels available.
• Govern the nesting process and complete deliverables on time.
• Assess new hire performance during Nesting and mitigate with appropriate actions when necessary.
• Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance.
• Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum.
• Assist in creating and developing training materials when necessary.
• Follow all steps of BEST T&D.

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, Japanese, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Japanese.
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Data Analysis, Enthusiastic, English

Job type:

Full-time

• Assisting in end-to-end recruitment drives, from sourcing high-potential candidates to managing interview logistics.
• Developing and maintaining relationships with local universities for campus hiring and trainee programs.
• Talent Management & Development (L&D): Supporting the design and execution of training programs, performance management cycles, and employee engagement initiatives specific to the Thai market.
• Analyzing employee feedback to identify areas for talent growth and culture enhancement.
• Compensation & Benefits (C&B) / HR Operations: Assisting with data analysis for local salary benchmarking and workforce planning.
• Streamlining HR processes and leveraging HRIS (Human Resources Information Systems) to improve efficiency across the Thai office.
• HR Business Partnering (HRBP): Working alongside seasoned HRBPs to support specific business units (e.g., Tech, Marketing, Operations).
• Providing day-to-day HR support, helping teams navigate challenges and maximize performance.
• Who We Are Looking For We are seeking high-potential, adaptable, and data-driven individuals who thrive in a challenging and high-growth environment unique to the Thai market.
• Mandatory Requirements: A recent graduate (within the last 12 months) with a Bachelor's degree in any discipline. While degrees in HR, Business, Psychology, or related fields are helpful, we welcome all majors demonstrating strong analytical and interpersonal skills.
• A strong academic track record.
• Fluency in Thai and English (both written and verbal) is essential for stakeholder engagement.
• Willingness to learn, a high degree of proactivity, and exceptional adaptability.
• Ideal Attributes (What Makes You Stand Out): Analytical Mindset: Comfortable working with data and spreadsheets; able to draw meaningful insights from metrics to solve organizational problems.
• Exceptional Communication: Articulate and empathetic, capable of building rapport and trust with diverse local and international stakeholders.
• Problem Solver: Highly resourceful and quick-thinking, always seeking efficient ways to improve processes.
• Team Player: Enthusiastic about collaborating across different teams and functions in a fast-paced, dynamic culture.
• Passion for People: A genuine interest in organizational dynamics, employee motivation, and fostering a positive, high-performing culture.