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Experience:

2 years required

Skills:

XML, Spanish, English

Job type:

Full-time

• São Paulo 7:00 AM - 4:00 PM.
• Mexico City 4:00 AM - 1:00 PM.
• Buenos Aires 7:00 AM - 4:00 PM.
• Bogotá 5:00 AM - 2:00 PM.
• Lima 5:00 AM - 2:00 PM.
• Santiago 6:00 AM - 3:00 PM.
• Monterrey 4:00 AM - 1:00 PM.
• Caracas 6:00 AM - 3:00 PM.
• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Required Skills and Experience.
• 2+ years of related Customer Support experience.
• Spanish and English Speaking - Must.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://www.careers-page.com/manatal/job/L6R95RR5.
• Watch our Demo
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Job type:

Full-time

• The program consists of 3 six month department rotations within the Food and Beverage division, with gradually increasing responsibility.
• You will be assigned a buddy to assist you with settling into the program and with any ongoing questions.
• By the end of the program, graduating MITs should be ready to assume an Assistant Manager level role.
• Support The Food & Beverage leadership team in overseeing all aspects of food & beverage.
• Learn how to manage and lead a team of service professionals.
• What you bring.
• High attention to detail and commitment to a luxury quality.
• Previous experience in the food & beverage industry.
• A passion for exceptional service, fine dining and hospitality.
• Passion for excellence and innovation.
• Previous experience in the luxury market.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to adapt to changing guest needs and preferences.
• Strong leadership skills with the ability to manage, mentor, and motivate a diverse team.
• Exceptional customer service skills with a passion for delivering a luxury guest experience.
• Excellent communication, problem-solving, and organizational skills.
• Professional proficiency in Thai communication is required.
• This role does not offer visa sponsorship.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Experience:

No experience required

Skills:

English

Job type:

Full-time

• ดูแลและประสานงานกับลูกค้าในการรับ Booking ทั้งขาเข้าและขาออก สําหรับการขนส่งทางเรือ ทางอากาศ และทางบก
• ประสานงานกับฝ่ายปฏิบัติการ ฝ่ายขาย ชิปปิ้ง คลังสินค้า รถ รวมถึงหน่วยงานภายนอก เช่น สายเรือ สายการบิน
• ติดตามและอัปเดตสถานะของแต่ละ Shipment ตังแต่เริ่มต้นจนถึงส่งมอบปลายทาง โดยตรวจสอบข้อมูลจากสายเรือ สายการบิน ชิปปิ้ง และรถ
• พร้อมอัปเดตข้อมูลลงในระบบอย่างถูกต้องและตรงเวลา เพื่อให้ลูกค้าสามารถติดตามงานได้อย่างแม่นยําและทันเหตุการณ์
• และแจ้งความคืบหน้าให้ลูกค้าทราบอย่างต่อเนื่อง เช่น ETD, ETA, สถานะผ่านพิธีการศุลกากร, ส่งรูปภาพสินค้า เป็นต้น
• จัดเตรียมเอกสารที่เกี่ยวข้อง เช่น ใบจองเรือ (Booking confirmation), ใบตราส่ง (B/L), Commercial Invoice, Packing List
• และประสานกับลูกค้าให้ครบถ้วนตามกําหนดเวลา
• รับเรื่องร้องเรียน และแก้ไขปัญหาเฉพาะหน้า โดยประสานกับฝ่ายที่เกี่ยวข้องเพื่อหาทางออกอย่างมีประสิทธิภาพ
• จัดทํารายงานและบันทึกข้อมูล เช่น รายงานสรุปงาน สถิติการให้บริการ หรือข้อผิดพลาดต่าง ๆ เพื่อใช้ในการวางแผนและปรับปรุงบริการ
• สนับสนุนการทํางานของฝ่ายขาย เช่นการช่วยขอราคาและพัฒนาความสัมพันธ์กับลูกค้าเพื่อให้เกิดความพึงพอใจและความต่อเนื่องในการใช้บริการ
• แก้ไขข้อมูลเอกสารต่างๆ ทําจดหมายให้สายเรือ หรือ Agent, Co-load
• จัดชุดเอกสารแลกรับดีโอ ไปจนถึงวางบิลผ่านอีเมล์และจัดชุดวางบิลให้แมส.
• สามารถสื่อสารและประสานงานได้ดี มีมนุษยสัมพันธ์ดี และสามารถทํางานภายใต้ความกดดันได้
• สามารถใช้งานโปรแกรม Microsoft Office (Excel, Word, Outlook) ได้ดี
• สามารถสื่อสารภาษาอังกฤษในระดับพอสื่อสารได้ (หากสามารถสื่อสารกับชาวต่างชาติได้จะพิจารณาเป็นพิเศษ).
• ลักษณะงานที่ต้องการ
• มีความละเอียดรอบคอบ เนื่องจากเกี่ยวข้องกับเอกสารและข้อมูลสําคัญ
• สามารถทํางานหลายอย่างพร้อมกันได้ดี (Multitasking)
• มีจิตใจในการให้บริการ และแก้ไขปัญหาเฉพาะหน้าได้ดี
• สามารถทํางานเป็นทีม และมีทัศนคติที่ดีในการทํางานร่วมกับผู้อื่น.
• เงินเดือนตามความสามารถและประสบการณ์
• Incentive / โบนัสตามผลงาน (หลังผ่านช่วงทดลองงาน)
• วันลาพักร้อนประจำปี
• 7 วัน หลังผ่านช่วงทดลองงาน
• 10 วัน ตั้งแต่ปีที่ 2 เป็นต้นไป
• ประกันสังคม
• ประกันสุขภาพ
• ของขวัญวันเกิดพนักงาน (เลือกได้ระหว่าง วันหยุดวันเกิด หรือ โบนัสวันเกิด)
• ปรับเงินเดือนประจำปีตามผลงานและความรับผิดชอบ
• บรรยากาศการทำงานแบบทีมเล็ก คล่องตัว และเป็นกันเอง
• โอกาสเติบโตไปพร้อมกับบริษัท
• งบสนับสนุนการเรียนรู้และพัฒนาทักษะในการทำงาน
• ขนม เครื่องดื่ม และมุมพักผ่อนสำหรับพนักงาน
• วันหยุดตามประเพณีประจำปีของบริษัท
• การช่วยเหลือและยืดหยุ่นในกรณีฉุกเฉินหรือเรื่องสำคัญของครอบครัว
• งบสนับสนุนสำหรับการพักผ่อน / ท่องเที่ยวประจำปี (หลังผ่านทดลองงาน).

Job type:

Full-time

• จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.

Job type:

Full-time

• Proficiency in Thai language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok.
• Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Responsibilities:Handle incoming calls, emails, and chat from customers in Thai.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

Skills:

Compliance, English

Job type:

Full-time

• Proficiency in Thai and English (spoken and written).
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
• Strong communication, mentoring, and problem-solving skills.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.
• Willingness to work onsite.
• Open to rotational shifts, weekends, and public holidays as required.
• Responsibilities: Serve as the Subject Matter Expert (SME) for Thai-speaking customer service operations.
• Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
• Assist in training sessions, calibrations, and knowledge-sharing activities.
• Monitor and evaluate agents interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
• Support the operations team in driving performance metrics and achieving client targets.
• Act as the go-to person for escalations, complex queries, and product/process clarifications.
• Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
• Provide feedback and reports to management on areas of improvement and best practices.

Experience:

7 years required

Skills:

Compliance, Data Analysis, Industry trends, English, Mandarin

Job type:

Full-time

• Develop and implement go-to-market strategies for the Thailand market, identifying opportunities for growth and expansion.
• Monitor and report on the overall performance of the Thailand market to the senior management, identifying areas for improvement.
• Build and maintain strong relationships with partners and stakeholders, ensuring compliance with relevant regulations and standards in Thailand operations.
• Monitor the performance of campaigns and projects using data analysis and BI skills, optimizing future campaigns and projects, improving customer experience, and analyzing conversion rates.
• Provide guidance and support to the team, ensuring each function performs at its best to collectively boost the growth of the Thailand market.
• Work closely with headquarters and other local departments and teams to ensure local operations align with overall business objectives.
• Stay up-to-date with industry trends and developments, ensuring the company remains at the forefront of offshore technology and innovation.
• 7+ years of experience in the local travel, e-commerce, and online-platform industry.
• Experience in a fast-paced, startup or scale-up environment is preferred.
• Strong knowledge of Thailand regulations and standards in digital marketing.
• Excellent leadership, communication, and interpersonal skills.
• Fluent in English and native Thai. Mandarin speaking is a plus.
• Strong analytical skills and mindset, preferably familiar with analytics tools.
• Proven ability to manage and lead a team, delivering projects on time and within budget.
• Willingness to travel moderately.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

Skills:

Social media, Microsoft Office, Compliance, Vietnamese, English

Job type:

Full-time

• Bachelor s degree in any field.
• Fresh graduates are welcome to apply.
• Excellent attention to detail and ability to maintain focus during repetitive tasks.
• Strong understanding of social media platforms and various content types.
• Ability to stay current with evolving content policies and guidelines.
• Analytical and critical thinking skills.
• Ability to work in different shifts rotation (24/7 shifts).
• Ability to work on site for 100%.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Fluent in Vietnamese language and B2 level in English.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Which of the following statements best describes your right to work in Thailand?.
• What's your expected monthly basic salary?.
• How much notice are you required to give your current employer?.
• Which of the following languages are you fluent in?.
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays).
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines.
• Generate data sets for production and machine learning purposes.
• Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
• Review and classify emotions, gestures, and other relevant elements in content.
• Annotate images in heat graphs or spectrograms to determine sleeping or active states.
• Understand and stay up-to-date with content policies and guidelines.
• Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format.
• Identify content that does not comply with requirements and flag it for action.
• Use basic judgment to perform required tasks effectively and accurately.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Work in a 24/7 shift rotation.

Skills:

Research, Finance, Product Development, English

Job type:

Internship

• Conduct comprehensive research and in-depth analysis on market trends, industry competitors, and emerging business opportunities to support strategic decision-making.
• Assist in the development and evaluation of strategic recommendations aimed at driving company growth and enhancing competitive positioning.
• Prepare clear, compelling, and data-driven presentations and reports for senior leadership, effectively communicating complex findings and recommendations.
• Collaborate with cross-functional teams including finance, marketing, operations, and product development to gather insights, align on objectives, and contribute to the successful execution of high-impact projects.
• Participate in brainstorming sessions and strategic workshops, contributing innovative ideas and perspectives to ongoing and future initiatives.
• Monitor and track the progress of strategic projects, ensuring timely delivery of key milestones and providing regular updates to relevant stakeholders.
• Currently enrolled as a 3rd-year student or below and will maintain student status throughout the internship period.
• Available to participate in the internship program from 22nd of May to 31st July 2026 (10-week program).
• Proficiency in Microsoft Excel: Formulas and functions.
• Great English communication skills in both spoken and written forms.
• Structured logical thinking and problem-solving skills.
• Positive attitude and openness to learn and adapt.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• Knowledge of Financial modeling and analysis.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

5 years required

Skills:

SQL, Hadoop, Tableau

Job type:

Full-time

• The BI Infrastructure organization owns Agoda s core data warehouse architecture and operates the platforms that power analytics and BI across the company (e.g., SQL Server DW, SSAS, Vertica, StarRocks, Hadoop, Superset, Metabase, Tableau, Power BI Report Server). Our mission is to maximize system uptime and provide the best possible data and visualization experience to Agoda users.
• The BI Infra DBA sub team focuses on database and BI platform reliability, performance, and cost efficiency designing and operating scalable OLAP engines, tuning worklo ...
• We are looking for a
• Senior/Staff Data Platform Operations Engineer - StarRocks.
• (BI Infra DBA) to lead the technical direction and operations of our analytics database and BI platforms (StarRocks as the primary analytics engine, Vertica, SQL Server DW, visualization backends, and related services). You will:Own critical database and BI infrastructure architecture, performance, reliability, and security.
• Lead multi team initiatives such as expanding StarRocks adoption and leading sql server datawarehouse migration, and major upgrades of visualization/BI tools.
• Set engineering and operational standards for how we design, deploy, and monitor our BI data platforms, acting as the technical point of contact.
• Design and evolve Agoda s BI data warehouse architecture across StarRocks.
• and related services.
• Standardize and improve query engine policies/services including BI Platforms.
• Define SLIs/SLOs for key services (StarRocks, Database, and Visualization services) and ensure they are instrumented, monitored, and reviewed regularly.
• Lead incident response for BI Infra DBA owned platforms: diagnose cross system issues (Query Engine - Database, VIz tools, Compute, Storage, Network), post mortem/root cause analysis, and follow up improvements.
• Partner with BI Infra Ops/Dev/Viz and DBDev/DBOps on end to end reliability from ingestion pipelines to visualization queries and user traffic patterns.
• Perform deep query and workload tuning for high impact systems (e.g., finance, supply, whitelabel analytics, experimentation, DQ), reducing CPU/memory/IO and improving latency at scale.
• Own upgrade and patching strategies for database and BI stacks (OS, engine, drivers), using canary/blue green and rollback plans to minimize downtime.
• Build and maintain observability for BI-Infra DBA services (Grafana, Prometheus/SLO dashboards, alerting, Hedwig/NOC integrations) to detect and act on issues proactively.
• Implement and maintain secure access patterns for DW and BI platforms (service accounts, RBAC, gMSA, password rotation, SSO/OKTA integration, DR strategy).
• Partner with security and data governance teams to remediate vulnerabilities within SLAs, enforce data residency constraints, and ensure that upcoming workloads (e.g., whitelabels) are compliant by design.
• 5+ years of experience in operating query engine platform at scale..
• Strong expertise with StarRocks (or similar modern MPP / columnar systems such as Vertica, ClickHouse, Presto/Trino, Druid, Doris, Impala) and solid SQL Server experience, including:Query execution internals and tuning (plans, statistics, partitioning, indexing, materialized views).
• Capacity planning, storage layout, and backup/restore..
• Proven experience operating mission critical database or BI services in production:On call incident response, debugging across layers, and post mortem/root cause analysis.
• Designing and maintaining SLIs/SLOs, dashboards, and alerting for latency/availability/error budgets..
• Solid understanding of data warehouse and ETL concepts (core DW tables like Fact-Dimension, MSSQL Replication/CDC, Staging patterns, data freshness & consistency, DQ processes).
• Hands on experience with Linux and Windows in production environments (patching, hardening, troubleshooting resource issues).
• Experience with infrastructure automation and CI/CD:Pipelines and deployment automation (GitLab CI, Ansible/AWX, ArgoCD, or similar).
• Git based workflows for database objects..
• Strong communication and collaboration skills:Able to represent BI Infra DBA as the technical point of contact in cross team design and incident discussions at IC4 level.
• Comfortable explaining complex trade offs to both technical and non technical stakeholders..
• Experience with StarRocks or similar modern OLAP engines, including:Designing schemas and materialized views for BI workloads.
• Operating clusters across multiple environments (DR, performance/capacity testing, cost tuning)..
• Hands on work with Superset, Metabase, Tableau, Power BI Report Server as data consumers understanding how visualization patterns translate into backend workload and SLOs.
• Exposure to Hadoop / Data Lakehouse ecosystems (e.g., Impala, Spark, Hive) and strategies for moving workloads from DW to lake/next gen engines.
• Experience with observability stacks (Prometheus, Grafana, Hedwig/NOC dashboards and alerting), SRE practices, and especially using AI/LLM-based tools to help with log analysis, anomaly detection, or auto-remediation for database/BI engines this will be a strong plus.
• Prior technical leadership at IC4 level or equivalent, driving multi quarter cross team projects and raising engineering standards for reliability, performance, and maintainability.
• BangkokPlease review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Statistics, Excel, Data Analysis, English

Job type:

Full-time

• Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests.
• Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others.
• Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.
• What you ll Need to.
• Fresh Graduates are welcome to apply!.
• Bachelor s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, statistics or science or related fields).
• Ability to communicate fluently in English.
• Good numerical reasoning skills.
• Proficiency in Excel.
• Intellectual curiosity.
• It s Great if you.
• Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQL.
• Experience in digital marketing.
• Academic research experience.
• entrylevelPlease review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Excel, Statistics, Quantitative Analysis, English

Job type:

Full-time

• Learn: Boost your efficiency and grasp marketingtactics to enable the growth.
• Add Value: Accelerate our innovation by launching and testing ideas, multiplying team success.
• Test: Validate your ideas with A/B testing, shaping our communication strategy. Every idea, including yours, is vital.
• Seeking dedicated and self-motivated individuals ready to make an impact: Expect a dynamic and rewarding environment where commitment and a drive to excel are essential. You ll embark on an enriching journey, gaining invaluable skills, albeit in a demanding yet stimulating setting.
• Embrace the potential for personal and professional growth: We invest in long-term development, offering diverse career paths including transition into other functions such as supply, partnerships etc., driven by your competencies and aspirations.
• Join us in our pursuit of innovation and excellence: At Agoda, settling is not an option. We advocate for perpetual enhancement, equipping you with the skills to critically assess performance, analyze data, ideate, and empirically test your initiatives, propelling both your growth and ours.
• What you ll Need to.
• Bachelor s Degree or higher from top university.
• Committed to delivering on promises, showing determination to meet goals.
• Eager to learn and improve: Strive for efficiency, not just execution.
• Basic understanding of statistics required.
• High degree of ownership.
• Exposure in quantitative analysis: Advanced Excel skills required,SQL and Tableau knowledge advantageous.
• Ability to communicate fluently and confidently in English.
• It s Great if you.
• Experience with Digital Marketing / Campaign Execution.
• Proficiency in SQL and Tableau.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

6 years required

Skills:

Microsoft Office, Excel, YouTube, English

Job type:

Full-time

• Manage calendars and schedules for executives, ensuring efficient time management.
• Coordinate and prepare for meetings, including agendas, materials, and follow-ups.
• Arrange travel logistics, including visas, flights, hotels, transportation, and meals.
• Prepare and submit accurate and timely expense reports.
• Draft, format, and proofread internal and external communications, such as memos, emails, presentations, and reports.
• Act as a liaison between executives, managers, employees, and external partners, prioritizing and redirecting matters promptly as needed.
• Keep senior managers informed of time-sensitive and priority issues, ensuring appropriate follow-up.
• Prepare weekly, monthly, or quarterly reports as required.
• Handle personnel-related tasks, including TH visa processing, 90-day reports, and tax returns.
• Organize and lead team communications to ensure alignment and transparency.
• Plan and execute team-building activities, offsite events, and celebrations to foster engagement and collaboration.
• Support initiatives that promote a positive and inclusive work environment.
• Partnering with people team functions to deliver programs at scale.
• Collaborate with leadership to identify opportunities and drive initiatives that enhance employee experience and engagement.
• Work closely with the EA team to align executive schedules and priorities.
• Support cross-department meetings, events, and projects, ensuring smooth communication across teams and locations while considering global calendars and time zones (e.g., Tech-Product events at Agoda s Singapore office).
• Serve as the point of contact for Agoda s Tech department, managing internal and external stakeholders to streamline workflows and priorities.
• At least 6 years of experience in a similar role, providing executive-level administrative support in a fast-paced environment.
• Candidates must hold Thai nationality.
• Experience supporting Tech Executives (highly desirable).
• Familiarity with IT operations and a tech-driven work environment.
• Proven ability to support multiple leaders simultaneously.
• Strong calendar management skills, with the ability to prioritize, troubleshoot, and make scheduling decisions independently (experience with Outlook preferred).
• Excellent verbal and written communication skills in both English and Thai; proficiency in additional languages is a plus.
• Highly organized with exceptional time management skills and the ability to work autonomously.
• High level of discretion and the ability to handle sensitive information with confidentiality.
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Confident communicator with the ability to build relationships and interact comfortably with senior stakeholders.
• Strong writing, editing, and proofreading skills.
• Resourceful problem-solver with a proactive mindset and sense of urgency.
• Highly flexible with ability to work with other EAs, different teams across the company, and sister companies to achieve the desired outcomes.
• Experience in planning and executing team events or engagement activities is a strong advantage.
• Bachelor s degree in HR, Business, or a related field is preferred.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Fast Learner, SQL, YouTube, English

Job type:

Full-time

• Handle data validation and processing in operational level aligned with standards and SLAs of Product Content Operations.
• Analyze, report, and distribute validation results, suggest ideas with actionable plan to improve and develop both manual and automated workflows regarding quality and efficiency.
• Maintain and improve work standards and SOPs/guidelines, ensuring documents are always up to date.
• Collaborate with internal and external stakeholders to improve quality of works regarding operational and/or technical approaches, also propose idea with actionable plan to standardize workflows and documents.
• Identify, troubleshoot, and resolve issues upon requests.
• Support ad-hoc projects upon requests.
• Undergraduate degree from an accredited university (fresh graduates are welcome).
• Good written and verbal communication skills in English; fluency in other languages is a plus.
• Experiencing in day-to-day operations in tech or Hospitality/OTA industry is a plus.
• Data-driven, analytical, and detail-oriented mindsets are required.
• Ability to work under pressure and time-constraint environment; fast learner, adapts well to and is energized by change.
• Ability to self-manage, multi-task, communicate effectively, work independently, and work as a team; proactive, friendly, with a sense of ownership.
• Proficiency in MS Excel (i.e. Pivot table, Vlookup); SQL or other programming language is a plus.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

5 years required

Skills:

Assurance, Compliance, Data Analysis, English

Job type:

Full-time

• Lead and scale a global QA function (~60 FTE across multiple countries), setting strategy, priorities and standards for QA across all CEG funnels.
• Design, evolve and automate QA frameworks, scorecards and measurement approaches that deliver clear, actionable insights tied to business KPIs (CSAT, NPS, FCR, AHT, quality adherence, cost-to-serve).
• Own insight delivery: convert QA findings into prioritized opportunities, business cases and recommended interventions (training, SOP changes, tooling, staffing).
• Drive cross functional stakeholder engagement with CST, AST, RTA, B2B, Workforce Planning and Product to ensure QA insights translate into implementation and outcomes.
• Build and maintain executive grade reporting dashboards and cadence (daily/weekly/monthly) that surface trends, risk areas, remediation status and ROI of quality initiatives.
• Lead root cause analysis for systemic customer experience issues and coordinate resolution end-to-end with accountable teams.
• Influence operational strategy and continuous improvement initiatives by embedding QA as a decision driver for policy, process and automation changes.
• Define QA governance, compliance monitoring and audit readiness across local and international operations; escalate and close gaps where required.
• Foster a high-performance QA culture: lead calibration, standards alignment, coaching for QA managers/analysts, and career development for the team.
• Champion efficient workflows: identify and implement automation and tooling (reporting, sampling, workflow) to scale QA impact and reduce manual effort.
• Represent QA in cross CEG leadership forums, present insights to senior stakeholders, and advocate for customer centric tradeoffs.
• What Success Looks Like.
• QA insights routinely inform priority operational changes across CST, AST, RTA and B2B.
• Measurable improvements in CSAT/FCR/AHT tied to QA-led initiatives.
• Reliable, trusted reporting used by ops and leadership to make decisions.
• Faster time-to-resolution for recurring customer issues through coordinated root cause remediation.
• High engagement and capability growth within the global QA team.
• Required Qualifications & Experience.
• 5+ years experience in customer service/contact center organizations with progressive responsibility; 4+ years in leadership of QA or quality programs.
• Strong experience turning quality data into business actions, presenting to senior stakeholders and driving cross functional change.
• Demonstrable experience managing distributed/virtual teams across multiple countries.
• Proficient in designing QA frameworks, scorecards and governance for multi-channel contact centers (voice, chat, email, social).
• Advanced competency with data analysis and visualization (Excel, BI tools); comfortable building dashboards and presenting executive summaries.
• Excellent stakeholder management, influencing and communication skills in English.
• Proven problem-solving skills, prioritization and ability to run multiple initiatives concurrently.
• Comfortable with ambiguity and driving outcomes in fastpaced environments.
• Strongly Preferred.
• Experience with contact center platforms (Genesys, Verint, or equivalent).
• Working knowledge of SQL or experience partnering closely with analytics/data teams.
• Experience implementing automation in QA workflows (RPA, reporting automation, integration with QA tools).
• Track record of improving CSAT/FCR through QA-led programmes.
• What We Value.
• Strategic, data-driven, action oriented mindset focused on impact and measurable outcomes.
• Collaborative leader who builds trust across operations, analytics and product teams.
• Curious and experimental, advocates testing, measurement and continuous improvement.
• High standards for quality, while enabling frontline teams to succeed.
• Compensation & Location Notes.
• Onsite position in Bangkok or Kuala Lumpur - we work in a hybrid setup with 2-3 days in office and remaining working from home. Relocation package available for the right candidate.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Legal, Data Analysis, Industry trends, English

Job type:

Full-time

• Support the General Counsel, Legal Leadership team, and the Legal Department as a whole with strategic planning for the function: identifying, articulating, and mapping strategic goals and objectives, aligning with different functions within the business, and tracking progress throughout the year. Demonstrate ownership by holding the leadership team accountable for achieving these goals.
• Manage and streamline legal operations and processes to ensure optimal efficiency through strategic implementation of technology and legal-AI tools for contract managem ...
• Champion the implementation and integration of project management methodologies within legal projects to optimize operational efficiency, ensure comprehensive status reporting, proactively assess and mitigate risks, and enhance overall stakeholder satisfaction.
• Help raise the profile of Legal Operations within Agoda and improve communication initiatives between the team and the wider Agoda business. This includes understanding how Legal Operations can continue to align closely with the business and partner seamlessly with others.
• Develop and manage the legal department budget by maintaining thorough, organized, and accessible records to track legal expenses, report budget/spend, and identify opportunities to optimize savings.
• Stay informed about legal operations industry trends and identify opportunities to improve processes, share best practices, develop playbooks and training, and enhance efficiency within the Legal Department.
• Proactively seek opportunities to improve and enhance legal/admin processes, documentation, and systems.
• Support ad hoc requests for the Legal Department.
• 3-5 years of experience as a legal operations manager or in a comparable project, operations, or administration role, with a proven track record in legal technology implementation, process improvement, and project management.
• At least 3 years of recognized people management experience.
• Bachelor s degree in Business Administration, Finance, or a related field from an accredited university. A Master s degree is a plus.
• A background in or certification for Project Management Professional (PMP), CAPM, PRINCE2, or PMI-ACP is highly desirable.
• Strong proficiency in English, with the ability to communicate clearly, fluently, and effectively in both written and spoken formats.
• Experience utilizing data and metrics, with superior skills in presenting them in formats such as graphs, tables, trends, or PowerPoint.
• Ability to lead, manage, coach, and develop a culturally diverse team.
• Excellent organizational skills, demonstrable ownership and accountability, with the ability to delegate effectively and manage projects in a fast-paced environment.
• Ability to manage budgets and forecasting, with proficiency in using tools to measure and analyze process/system data for KPI reporting and continuous improvement.
• A desire to innovate and drive change through experimentation and measurement.
• Experience working in an in-house legal environment within a legal operations team.
• Experience working in APAC and/or other highly diverse and multicultural environments.
• Superior organizational skills, extraordinary attention to detail, and a mindset that processes can always be improved.
• Strong leadership, organizational, and communication skills, with proficiency in legal technology solutions such as CLM, vendor, and payment solutions.
• A passion for legal operations and a genuine enjoyment of working closely with a variety of legal professionals.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Project Management, Creativity, YouTube, English

Job type:

Full-time

• Serve as a central coordination point across cross-functional teams, managing issue identification, escalation, and resolution end-to-end.
• Proactively monitor and consolidate inputs from multiple internal and external sources, ensuring timely detection and response.
• Support the Sr. Manager in driving action plans forward, ensuring all relevant teams execute their responsibilities effectively.
• Develop and maintain a comprehensive tracker to monitor progress, action items, and resolution status across all workstreams.
• Design and operationalize SOPs for undefined or evolving processes, ensuring they are clear, auditable, and scalable.
• Set up and manage a regular reporting cadence, including preparing concise summary reports and updates for C-level executives and other stakeholders.
• Facilitate regular review meetings, ensuring clear communication, ownership, and accountability among all involved teams.
• Ensure all activities are well-documented and aligned with company policies and best practices.
• Continuously improve monitoring and reporting processes, incorporating feedback and lessons learned.
• Support the development and implementation of mitigation strategies and contingency plans.
• A bachelor s or master s degree in business, project management, or a related field.
• Experience in project management, preferably in a multinational or cross-functional environment, C-level office, or management consulting.
• Excellent written and verbal communication skills in English, including the ability to report project updates clearly and succinctly to different levels of management.
• Strong senior stakeholder management skills, including the confidence to drive accountability and push back when needed.
• Highly structured thinker with sharp attention to detail, able to synthesize information from multiple sources into a clear and actionable picture.
• Highly organized and able to manage multiple priorities in a fast-paced environment under time pressure.
• High level of proficiency with the MS Office Suite, especially in preparing professional slide decks and efficiently managing large volumes of tasks and emails.
• An agile, self-starter mentality with the ability to learn quickly, react promptly, and organize yourself and others in a less structured, fast-paced environment.
• The drive, speed, and creativity to not only execute assigned tasks, but also proactively generate ideas and create improvements for the team.
• Experience designing or operationalizing SOPs for new or undefined processes.
• Analytical and quantitative skills that allow you to generate hypotheses and insights from large datasets using BI tools or internal databases.
• Experience with project management tools such as MS Project, Jira, Asana, or similar.
• Experience in the hotel, travel, or OTA industry.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

2 years required

Skills:

Finance, Procurement, Accounting, English

Job type:

Full-time

• Manage end-to-end invoice processing, ensuring accuracy, timely submission, and alignment with internal policies (Workplace Services, Visa, Work Permit, Business Travel, and Engagement activities).
• Coordinate with AP and cross-functional teams (Finance, Procurement, Admin) to ensure smooth invoice-to-payment processing; escalate issues when needed.
• Maintain vendor communication and documentation, including invoice status tracking, PO monitoring, payment exceptions handling, and basic vendor inquiries.
• Assist in tracking financial data for cost allocation purposes into monthly reports (under the guidance of the Manager).
• Coordinate with cross-functional teams (Finance, Procurement, Admin) mainly to ensure smooth invoice-to-payment processing; escalate issues when needed.
• Collaborate with local office teams and global stakeholders to ensure smooth delivery and service fulfillment.
• Maintain operational trackers, invoice logs, basic reporting dashboards, and document filing repositories to support audit readiness and transparency.
• Assist in budget tracking and generating monthly spend reports for internal review.
• Support ad hoc reporting requests by gathering invoice or spend-related data as assigned by the Manager.
• Participate in small-scale process improvement initiatives relevant to invoice management or administrative workflows.
• Bachelor s degree in business administration, Finance, Accounting, Economics, or related field.
• 2-4 years of experience in procurement operations, invoice processing, finance support, or business operations.
• Familiarity with invoice lifecycle, purchase request (PR) / purchase order (PO) processes, and expense reporting.
• Experience handling invoices or payments across multiple entities, currencies or countries is a strong plus.
• Good command of both written and spoken English.
• Understanding of Thai VAT or withholding tax documentation (for Visa/Work Permit-related invoices) is advantageous.
• Strong proficiency in Microsoft Excel or Google Sheets (e.g., VLOOKUP, pivot tables, charts).
• Experience with ERP systems such as Oracle, SAP, or Workday.
• Comfortable using shared cloud platforms (Google Drive, SharePoint) for document organization.
• Strong attention to data accuracy and version control.
• Attention to details and accuracy.
• Ownership and follow-through.
• Effective communication and collaboration across departments (Finance, Procurement, Admin).
• High sense of responsibility, integrity, and professionalism.
• Proactive, curious, and eager to learn and contribute to team success.
• Ability to manage multiple tasks and deadlines effectively.
• Why Join Us?.
• Be part of a growing and evolving team that drives operational excellence in People Services.
• Contribute to meaningful, cross-functional projects that impact workplace experience and operational efficiency.
• Gain hands-on exposure to finance, procurement, and global operations within a leading tech company.
• Build a strong career foundation blending financial operations, vendor management, and reporting skills, with opportunities for further growth.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

2 years required

Skills:

Project Management, Data Analysis, SQL, English

Job type:

Full-time

• Project management: own content projects from start to finish.
• Product Operations: source, maintain, and improve the quantity and quality of content.
• Innovation: generate ideas to drive product innovations. Be creative when hitting a roadblock.
• Collaboration: don t be shy to reach out to colleagues across teams to move projects forward.
• Communication: prepare and handle reports and presentations related to team projects and KPIs.
• Data Driven: conduct data analysis, interpret the results, translate into meaningful actions, and communicate this upwards and sideways.
• Bachelor s Degree from an accredited university.
• 1-2 years of working experience in Product Operations is preferred.
• Experience with SQL and/or Python required.
• Experience with Excel and PowerPoint required.
• Proactive, friendly, with a sense of responsibility, and can work independently.
• Process-orientated, flexible and has an eye for detail.
• Team player, motivated and enjoys working in e-travel and hospitality.
• Fluent in English both speaking and writing.
• We are on-look for candidates based in Bangkok.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Payroll, Finance, Excel

Job type:

Full-time

• develop deep expertise in HRIS cutover execution.
• strengthen the ability to read and interpret business processes.
• understand how HR transactions impact payroll, benefits, recruiting, finance, and integrations.
• partner across functional and technical teams during high-impact transformation projects.
• play a visible role in reducing operational risk during deployment.
• This is a strong opportunity for someone who enjoys structured problem-solving, complex coordination, and translating business process logic into practical execution. It can also serve as a strong pathway into broader areas such as HRIS product ownership, process design, implementation leadership, data migration, or Workday functional expertise.
• Support critical HRIS cutover transactions to ensure successful employee records migrations.
• Support end-to-end testing on modules deployed.
• Read and interpret business processes, workflows, and approvals to understand how transactions move through the system and how they should be managed during cutover.
• Partner with cross-functional teams including HR, Payroll, Recruiting, Finance, IT, and project teams to align cutover activities and reduce operational risk.
• Help identify, assess, and resolve in-flight transactions, future-dated changes, and process dependencies before deployment.
• Participate in mock cutovers, dress rehearsals, and go-live execution, gaining hands-on experience in high-impact HRIS transformation work.
• Validate and reconcile data across systems to ensure accuracy, completeness, and readiness for production.
• Build expertise in how HR transactions connect to downstream areas such as payroll, benefits, time tracking, integrations, and reporting.
• Contribute to stronger operational governance through documentation, controls, and continuous improvement.
• Develop valuable experience that can lead into broader opportunities across HRIS, Workday functional roles, process design, implementation, or transformation leadership.
• Experience in HRIS, HR operations, or system implementation support.
• Strong understanding of HR transactions and business process workflows.
• Ability to manage cutover activities with accuracy, structure, and attention to detail.
• Strong analytical, coordination, and problem-solving skills.
• Ability to partner effectively across functional and technical teams.
• Experience handling data validation, reconciliation, and issue resolution in a project environment.
• Proficiency in Excel.
• Experience supporting system implementations, especially within HRIS, HCM, Payroll, or related enterprise platforms.
• Exposure to cutover planning, go-live support, mock cutovers, or stabilization activities.
• Experience working with HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms.
• Familiarity with data migration, data validation, reconciliation, and mass transaction processing (EIB).
• Understanding of business processes, workflow configurations, and approval routing within an HR system.
• Awareness of downstream impacts across payroll, benefits, time tracking, integrations, and reporting.
• Experience partnering with cross-functional stakeholders across HR, Payroll, IT, Finance, and project teams.
• Exposure to global or multi-country implementation environments.
• Experience supporting process improvement or transformation initiatives in a fast-paced organization.
• BangkokPlease review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.