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Experience:

2 years required

Skills:

Electronics, Thai

Job type:

Full-time

Job Posting Title Technical Service Support - TV Job Description Support technician consultant and product quality investigation also provide technical training to Haier service centers and customers. Support assigned service centers with relevant coaching and mentoring in television (TV) product lines, technician productivity and efficiencies. Provide technical reports which include; surveying product quality in field, researching database, performing on-site visits, obtaining samples and researching potential solutions. Qualification Bachelor Degree graduation, majored in Electro ...

Experience:

1 year required

Skills:

Data Analysis, Electronics, E-learning, English

Job type:

Full-time

• Develop and update service training materials, SOPs, manuals, and learning resources for Service Staff (Cody).
• Create training content, including presentations, e-learning modules, videos, and practical exercises.
• Manage training materials and learning records through the Learning Management System (LMS).
• Training Delivery & Coaching.
• Deliver technical training on product installation, maintenance, troubleshooting, and service procedures.
• Facilitate workshops to strengthen service mindset, communication, and customer service skills.
• Demonstrate and coach proper maintenance procedures for water purifiers, air purifiers, and other company products.
• Conduct on-site training and coaching at service centers and operational locations as required.
• Training Evaluation & Reporting.
• Support Training Needs Analysis (TNA) to identify development opportunities within the Service team.
• Monitor training participation, assessment results, and learning effectiveness.
• Prepare training reports and analyze training data using Microsoft Excel.
• Digital Learning & Innovation.
• Support the adoption of AI tools, digital manuals, and learning technologies to improve service performance.
• Continuously enhance training methods and learning experiences through digital solutions.
• Training Resource Management.
• Coordinate training schedules, facilities, equipment, and demo units required for training activities.
• Support budget utilization and ensure training resources are effectively maintained.
• Bachelor's degree in Engineering, Education, Business Administration, or a related field.
• 1-5 years of experience in Service Training, Learning & Development, Technical Training, or Service Operations.
• Experience in the home appliance, consumer electronics, or service industry is an advantage.
• Technical & Functional Skills.
• Strong training, facilitation, and presentation skills.
• Good understanding of product installation, maintenance, troubleshooting, and service operations.
• Experience in LMS administration and digital learning content development.
• Proficient in Microsoft Excel, including Pivot Tables and Lookup Functions.
• Familiarity with AI tools and digital learning technologies.
• Good command of English, both written and spoken.
• Personal Attributes.
• Strong service mindset and passion for people development.
• Good communication and interpersonal skills.
• Proactive, adaptable, and eager to learn.
• Positive attitude with a continuous improvement mindset.
• Mobility Requirements.
• Willing to travel regularly for training delivery and on-site coaching at service centers and operational locations nationwide.
• Possess a valid driver's license.
• Own a personal vehicle and be willing to use it for work-related travel (travel reimbursement provided according to company policy).
• Core Competencies.
• Service Excellence.
• Technical Knowledge & Troubleshooting.
• Training Facilitation.
• Communication & Presentation Skills.
• Data Analysis.
• Digital & AI Literacy.
• Continuous Improvement.

Experience:

2 years required

Skills:

Mechanical Engineering, Product Development, Project Management, Industry trends, Teamwork

Job type:

Full-time

POSITION SUMMARY This position will be providing technical support to all internal and external clients including but not limited to customer, sales, marketing, service and project for power, thermal, monitoring solution, any or all of above. RESPONSIBILITIES 1. Technical Consultation Conduct technical assessments of customer requirements Provide expert advice on power, thermal and monitoring solutions Create technical specifications, statement of compliance to requirement and solution proposals Analyze customer applications and recommend suitable products 2. Customer Support Respo ...

Experience:

2 years required

Skills:

Service-Minded, Android, iOS, English

Job type:

Full-time

• Provide professional technical support for online trading services by handling customer inquiries and troubleshooting issues related to Trading Platforms, Mobile Applications, Internet Trading, and related digital services across Windows, macOS, iOS, and Android environments.
• Diagnose, investigate, and coordinate the resolution of technical issues and system incidents, including appropriate escalation and follow-up with relevant internal teams to ensure timely resolution and minimize customer impact.
• Support system development, testing, and enhancement by participating in User Acceptance Testing (UAT), identifying system defects or usability issues, providing feedback, and coordinating with relevant teams to ensure system quality and reliability.
• Provide accurate information and guidance to customers regarding online trading services, platform functionality, account-related processes, and relevant investment products, in accordance with company policies and procedures.
• Support customer communications and operational activities by preparing and delivering relevant information through email, SMS, and outbound calls, as well as performing other duties and responsibilities as assigned.
• Bachelor's degree or higher in Computer Science, Information Technology, Computer Engineering, Information Systems, or other related fields. Candidates with a background in Finance, Economics, or related fields with relevant experience in online trading or technical support are also welcome.
• Minimum 2 years of relevant experience in Technical Support, E-Business, Online Trading, Investment Consulting, or a related field.
• Strong technical aptitude with hands-on experience in troubleshooting online trading platforms, mobile applications, Internet Trading systems, and related digital services.
• Good understanding of Windows, macOS, iOS, and Android, with the ability to diagnose and resolve technical issues across multiple platforms and devices.
• Good understanding of financial markets, securities, and online trading processes, with the ability to provide accurate and appropriate information to customers.
• Customer-oriented, service-minded, proactive, and self-motivated, with strong analytical, problem-solving, communication, and cross-functional coordination skills.
• Good command of English and computer literacy, with the ability to learn and adapt to new technologies and digital financial services.
• Remark: This position requires a criminal record information check prior consideration for employment to ensure safety and maintain standards of the organization.

Experience:

8 years required

Skills:

Architecture, Assurance

Job type:

Full-time

Job Title: Technical Program Management Support Manager Role Overview The Technical Program Management (TPM) Support Manager leads technical program management support to ensure complex technology programs are delivered on time, within scope, and with controlled risk. Key Responsibilities Define TPM support models, governance, and delivery standards Oversee technical dependencies, risks, and escalation management Partner with Engineering and Architecture leaders on delivery planning Manage program-level reporting and executive communication Drive resolution of cross-team technical ...

Experience:

2 years required

Skills:

Software Architecture, Architecture, Assurance

Job type:

Full-time

Job Title: Technical Program Management Support Consultant Role Overview The Technical Program Management (TPM) Support Consultant supports technical program execution by coordinating technical teams, tracking dependencies, and ensuring delivery progress aligns with program objectives. Key Responsibilities Support program planning, scheduling, and dependency tracking Coordinate with engineering, architecture, and infrastructure teams Track technical risks, issues, and action items Support governance meetings, steering committees, and reporting Assist in release planning and environ ...

Experience:

5 years required

Skills:

Electrical Engineering, Business Development, Microsoft Office, Procurement, AutoCAD, English

Job type:

Full-time

• We are seeking for.
• Technical Sales Support Manager.
• to join our Solar & Energy Solutions business. This role is responsible for providing technical expertise and pre-sales support across our portfolio of.
• Solar PV systems, inverters, battery energy storage systems (BESS), EV charging solutions, and other distributed energy products.
• Working closely with Sales, Product Management, Engineering and Marketing teams, you will play a key role in delivering technical solutions that support business growth, enhance customer confidence, and ensure excellent after-sales support.
• Provide technical consultation and pre-sales support for Solar PV, Battery Energy Storage Systems (BESS), EV Chargers, Inverters and other renewable energy products.
• Support the sales team by recommending suitable technical solutions based on customer requirements.
• Prepare technical proposals, product specifications, datasheets, manuals, presentations and other supporting documents.
• Review and maintain product technical information to ensure accuracy and up-to-date knowledge.
• Conduct product demonstrations, technical presentations and installation training for customers, distributors and internal teams.
• Develop technical training materials, user guides and knowledge base documentation.
• Coordinate with engineering, procurement and operations teams to ensure customer requirements can be delivered efficiently.
• Investigate and resolve technical issues together with manufacturers and internal stakeholders.
• Collect market feedback and product improvement recommendations to support product management and business development.
• Build strong relationships with customers, EPC contractors, installers and business partners by providing timely technical support.
• Support new product launches and technical marketing activities.
• Maintain accurate technical documentation and project records.
• Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering or a related field.
• Minimum 5 years of experience in Technical Sales Support, Pre-Sales Engineering, Sales Engineering or Technical Service within the Solar, Renewable Energy or Electrical industry.
• Strong knowledge of Solar PV systems, Inverters, Battery Energy Storage Systems (BESS), EV Charging solutions or related electrical equipment.
• Experience in system design, technical proposal preparation and customer technical consultation.
• Experience conducting technical training and product demonstrations.
• Excellent presentation, communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Able to work independently and manage multiple projects simultaneously.
• Proficient in Microsoft Office applications.
• Good command of English, both written and spoken.
• Knowledge of PVsyst, AutoCAD or other solar design software.
• Experience working with international solar equipment manufacturers.
• Understanding of electrical standards, IEC and local regulations.
• Why Join Gunkul Engineering?.
• At Gunkul Engineering, you will have the opportunity to work with one of Thailand's leading renewable energy companies, delivering innovative Solar PV, Battery Energy Storage, EV Charging and Energy Solutions. We offer competitive compensation, continuous professional development, and the opportunity to collaborate with industry experts on cutting-edge energy technologies.

Experience:

No experience required

Skills:

Electronics, Thai, English

Job type:

Full-time

• ภาพรวมตำแหน่งงาน.
• บริษัทกำลังมองหาพนักงานที่มีความมุ่งมั่นและมีความสามารถด้านเทคนิค เพื่อเข้าร่วมทีมในประเทศไทยในตำแหน่ง ช่างติดตั้งและซัพพอร์ตเทคนิค LED โดยหน้าที่หลักคือการติดตั้ง บำรุงรักษา ตรวจสอบ และซ่อมแซมระบบจอ LED รวมถึงให้การสนับสนุนทางเทคนิคหน้างาน.
• บริษัทของเรามุ่งเน้นการพัฒนาและฝึกอบรมบุคลากรให้มีมาตรฐานสูง หากคุณเป็นคนขยัน มีความตั้งใจ และต้องการพัฒนาทักษะในสายอาชีพนี้ ตำแหน่งนี้เหมาะสำหรับคุณ.
• วุฒิการศึกษา ม.6 / ปวช. / ปวส. สาขาไฟฟ้า อิเล็กทรอนิกส์ เมคคาทรอนิกส์ หรือสาขาที่เกี่ยวข้อง.
• ยินดีรับ นักศึกษาจบใหม่ หรือผู้มีประสบการณ์ไม่เกิน 1 ปีในสายงานที่เกี่ยวข้อง.
• มีทักษะการคิดวิเคราะห์และการแก้ไขปัญหาที่ดี.
• สามารถทำงานได้ทั้งแบบอิสระและทำงานเป็นทีม.
• มีทักษะการสื่อสารและการให้บริการลูกค้าที่ดี.
• สามารถประสานงานกับลูกค้าและทีมงานหน้างานได้อย่างมีประสิทธิภาพ.
• สุขภาพร่างกายแข็งแรง ไม่กลัวความสูง และปฏิบัติตามมาตรการความปลอดภัยและการใช้อุปกรณ์ PPE อย่างเคร่งครัด.
• ติดตั้ง บำรุงรักษา และซ่อมแซมระบบจอ LED.
• ตรวจสอบและแก้ไขปัญหาทางเทคนิคทั้งด้านฮาร์ดแวร์ ซอฟต์แวร์ และระบบเครือข่าย.
• วิเคราะห์สาเหตุของปัญหาและดำเนินการแก้ไขอย่างเหมาะสม.
• จัดทำรายงานสรุปผลการตรวจสอบและการแก้ไขปัญหา.
• ปฏิบัติงานตามมาตรฐานความปลอดภัยในพื้นที่หน้างาน.
• สนับสนุนงานทดสอบระบบและการส่งมอบงาน (Handover).
• เงินเดือนและสวัสดิการ.
• เงินเดือน: 15,000 - 20,000 บาท/เดือน (ขึ้นอยู่กับประสบการณ์และความสามารถ).
• มี ค่าล่วงเวลา (OT) ตามนโยบายบริษัท.
• มี ค่าอาหาร (Meal Allowance) สำหรับงานหน้างานหรืองาน OT.
• มีโอกาสฝึกอบรมและพัฒนาทักษะในสายอาชีพ.
• ขยัน อดทน และมีความรับผิดชอบสูง.
• มีทัศนคติเชิงบวก พร้อมเรียนรู้สิ่งใหม่ ๆ.
• สามารถปรับตัวได้กับการทำงานนอกสถานที่และการเดินทาง.
• Tel.098-670-8821 K.ใบเตย.

Skills:

Electrical Engineering, Business Development, Project Management, Meet Deadlines, Leadership Skill

Job type:

Full-time

Job Purpose: The Technical Support Supervisor is responsible for managing service operations, customer support, and after-sales solutions in Thailand and Southeast Asia. This is a hands-on role that combines managerial responsibility with direct technical support, including on-site repair, maintenance, and testing activities when required. The role ensures customer satisfaction, contract profitability, and growth of the service business while upholding Lucy Electric's values and principles. Job Context: The Technical Support Supervisor plays a dual role: ensuring efficient service ...

Skills:

Software Development, DevOps, SQL

Job type:

Full-time

• Provide expert level 2 technical support for various LMWN products to customers and internal partners.
• Analyze issues from Customer Service (level 1), identify the root cause, lead the investigation and own the problem resolution.
• Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
• Follow all policies and procedures for managing and raising customer issues to reduce resolution times by following the best practices and SLAs.
• Work with all stakeholders to enhance customer's support experiences.
• Call out major, elusive, and recurrent issues that are impacting clients.
• Contribute product/technical troubleshooting knowledge-based articles for internal teams.
• Able to work shifts and on weekends including holidays (a rotation basis).
• Proven experience in Application Support, DevOps, or SRE team.
• Logical problem solver who is self-motivated and a strong contributor within a team.
• Proactive, initiative, and willing to learn new things.
• Ability to work in a fast-paced environment and still be able to maintain quality of work.
• Solid understanding of operating systems, networks, and SQL (knowledge of any programming language is a plus).
• Familiar with troubleshooting and monitoring tools (Kibana, Grafana) are a plus.
• Experience in a customer service environment and having outstanding Customer Service skills thorough knowledge of incident/problem/change processes.
• Experience with Food Delivery Business or POS would be an advantage.
• Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
• Ability to partner with business and technology stakeholders to successfully deliver projects or resolutions to customer concerns.

Skills:

YouTube, English

Job type:

Full-time

• Analyze problems and diagnose vehicle malfunctions using diagnostic tools.
• Perform repairs and resolve technical issues related to automobiles.
• Provide technical advice and guidance to technical staff at automotive service centers.
• Explain repair work to service centers, customers, or relevant government agencies.
• Support on-site repair operations at automotive service centers.
• Possess in-depth knowledge of automotive engine systems, electrical systems, and electronic systems.
• Have strong problem-analysis skills, including identifying root causes and determining solutions for complex repair work.
• Have knowledge of safety standards, especially for work involving high-voltage systems in electric or hybrid vehicles (EV/HEV).
• Able to communicate effectively with team members and service centers, and work well as part of a team.
• Proficient in using measuring instruments and various diagnostic tools.
• Able to prepare reports and present them to supervisors.
• Able to explain inspection and diagnostic results to relevant departments.
• Educational qualification: Vocational Certificate (Por Wor Chor), Vocational Diploma (Por Wor Sor), or Bachelor's degree in Automotive Engineering or a related field.
• Willing and able to travel and work in upcountry/provincial areas.
• Basic computer skills, with the ability to use programs such as MS Office (Excel, Word, PowerPoint), Outlook, etc.
• Understand automotive service center operations and have a good command of English (preferred).
• Experience in vehicle repair and diagnostics, or completion of Nissan automotive technical training (preferred).
• If you are interested in this job role, please prepare your updated resume or LinkedIn profile for the application process through the Nissan Job Portal.
• Only shortlisted candidate will be contacted for an interview".
• For more information about Nissan's products, services, and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, X and LinkedIn and see all our latest videos on YouTube.
• Why Nissan?.
• You will definitely get the right answers why you should join us through watching the video on YouTube.
• Samut Prakan Thailand.

Experience:

6 years required

Skills:

Problem Solving, SAP

Job type:

Full-time

• Remote Position: No.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: ENG - Engineering.
• Career Stream: FAC - Facilities/Real Estate Engineering.
• Role: Technical Support 2.
• SAP Short Name: TS2.
• Job Title: Facilities Technical Support 2.
• Job Code: TS2-ENG-FAC.
• Job Level: Band 05.
• Profile-Holding: N.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Incumbents may determine best methods and procedures to follow to complete assignments. Tasks are very complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact on the departments goals and may go beyond the department. Works under minimum Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May provide functional guidance to others performing similar work. May be considered the expert in areas assigned. Builds internal and external relationships that require exchanging information and providing some explanations in a problem solving capacity.
• Detailed Description.
• Ensures the supply of utilities to the site.
• Incumbents are responsible for shift operations during regular and non-regular hours, and for the on-going maintenance of the building equipment.
• Provides proper operations of all building equipment, ensures maximum reliability and efficiency to maximize production and savings.
• Responsible for maintaining all documents and records regarding facility performance.
• Provides support of local and/state authorities where appropriate.
• Knowledge/Skills/Competencies.
• Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
• Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
• Basic knowledge of building operating systems.
• Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
• Knowledge of personal computers and Windows applications.
• Excellent knowledge of quality standards.
• Ability to effectively communicate with a variety of internal customers.
• Physical Demands.
• Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials.
• Duties of the position may require periodic heavy manual effort and exertion including climbing, lifting, pulling and moving objects over 20 pounds.
• Typical Experience.
• Four to six years of relevant experience.
• Typical Education.
• Additional courses after High School, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Experience:

1 year required

Job type:

Full-time

• ตรวจสอบและซ่อมบำรุงอุปกรณ์คอมพิวเตอร์ของโรงงานและสาขา.
• ดูแลการใช้งานคอมพิวเตอร์ ทั้งระบบ Hardware, Software และ Network.
• รับแจ้งปัญหาและแก้ไขปัญหาที่เกิดขึ้น.
• ทดสอบ ติดตั้งระบบคอมพิวเตอร์ให้พร้อมใช้งาน.
• ปฏิบัติงานอื่นๆ ที่ได้รับมอบหมาย.
• ปริญญาตรี สาขาวิทยาการคอมพิเตอร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน IT Support 1-3 ปี.
• มีความรู้และทักษะในตำแหน่งงานของตนเอง.
• มีใบขับขี่รถยนต์ส่วนบุคคล.
• สามารถเดินทางต่างจังหวัดได้.

Experience:

No experience required

Skills:

Mechanical Engineering, English

Job type:

Full-time

• ประสานงานกับฝ่ายวิศวกรรมและโรงงาน เพื่อสนับสนุนข้อมูลต่างๆที่จำเป็นต่อการทำโครงการ.
• ให้ข้อมูลด้านเทคนิค เกี่ยวกับผลิตภัณฑ์ แก่ฝ่ายขายและลูกค้า.
• ติดต่อประสานงานกับ Supplier เพื่อจัดหา จัดซื้อ อุปกรณ์ทางวิศวกรรม เพื่อทำการ proposal สำหรับโครงการเสนอราคาแก่ลูกค้า.

Skills:

Automation, PowerShell, Bash

Job type:

Full-time

• Banking Application Support: Provide Tier 3 support for Mobile Banking.
• (iOS/Android) and Internal Web Applications. Monitor system performance,.
• identify bugs, and troubleshoot application-level errors.
• Job Scheduling & Operations: Oversee and execute critical banking tasks via.
• Windows Task Scheduler and Linux Crontab. Ensure all scheduled jobs (e.g., end of-day processing, data synchronization) run accurately and on time.
• Cloud & Infrastructure Monitoring: Maintain the health and security of services on.
• AWS (EC2, S3) or Azure (VM, Storage). Manage IAM roles and assist in secure.
• software deployments and system patching.
• Advanced Troubleshooting: Analyze complex issues related to System Logs,.
• Database Connections, and Network Latency that a.ect banking transactions.
• Perform Root Cause Analysis (RCA) in collaboration with Developer and Security.
• teams.
• Automation & Scripting: Develop and maintain PowerShell, Bash, or Python.
• scripts to automate routine banking operations and backup processes to minimize.
• human error.
• Documentation: Create and update Knowledge Base entries and Troubleshooting.
• Guides to ensure compliance with banking audit standards.
• Troubleshoot and analyze issues, including mobile application (iOS/Android),.
• across UAT and PVT environments to ensure successful golive- readiness.
• Job Qualifications.
• Education: Bachelor's Degree in Computer Engineering, IT, Computer Science, or a.
• related field.
• Experience: 3 years up of experience in IT Support, System Administration, or.
• Banking Operations. Interest in Mobile App Support and Cloud Infrastructure is.
• essential.
• Foundational knowledge of Windows Server, Linux CLI, and Web.
• Application architecture.
• Understanding of Mobile Banking systems and how APIs/Web Services.
• interact with the backend.
• Familiarity with Job Scheduling logic (Cron jobs/Task Scheduler).
• Basic understanding of Cloud Computing (Certifications like AWS Cloud.
• Practitioner or Azure Fundamentals are a plus).
• Ability to write basic scripts (PowerShell, Python, or Bash) and basic SQL.
• queries for data investigation.
• Advanced Diagnostics: Proficient in using tcpdump and Wireshark for.
• packet-level analysis to trace API flows and resolve complex integration.
• issues between internal systems and third-party partners.
• Network Fundamentals: Strong grasp of TCP/IP, DNS, and SSL/TLS.
• protocols, essential for debugging connectivity and authentication (OAuth2).
• issues in production environments.
• API Observability: Skilled in analyzing network tra.ic to identify latency.
• bottlenecks and transmission errors that application logs might miss.
• Experience building automation tools or workflow automations using.
• Microsoft Power Automate, n8n, or Copilot Studio is a plus.
• Good communication skills and ability to manage cross-functional tasks.
• Demonstrate strong analytical and technical troubleshooting skills,.
• including the ability to analyze logs, trace API flows, and resolve mobile.
• (iOS/Android) issue.

Job type:

Full-time

• Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records.
• Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services.
• Responsible for inventory and replenishment items of Grab & GO and daily Sales report (F&B) on their property.
• Liaise with housekeeping and maintenance to ensure guest rooms are ready and guest requests are fulfilled promptly.

Skills:

Electronics

Job type:

Full-time

Experience:

5 years required

Skills:

Chemical Engineering, Product Development

Job type:

Full-time

• Act as the primary technical contact for pulp & paper mills within the assigned territory.
• Provide on-site technical support for paper manufacturing processes, including stock preparation, wet end, press, dryer, and water systems.
• Troubleshoot paper machine performance issues using structured root cause analysis (e.g., runnability, deposits, breaks, quality variation).
• Optimize chemical programs such as Retention & Drainage, Strength Enhancement (dry & wet strength), Deposit, Pitch & Stickies Control, Defoamers & Foam Control and Microbiological Contro.
• Conduct system audits, machine surveys, and performance evaluations to improve productivity, efficiency, and paper quality.
• Lead product trials, start-ups, and scale-up activities at customer's site.
• Deliver technical training and application workshops for mill operators, engineers, and technical teams.
• Build strong working relationships with mill production managers, process engineers, and quality.
• Collaborate closely with Sales, Product Development, Quality, and Supply Chain teams.
• Prepare technical reports, monitor performance metrics, and identify continuous improvement opportunities.
• Bachelor's Degree in Chemical Engineering, Pulp & Paper Technology, Industrial Chemistry, Environmental Engineering, or a related field.
• Minimum 5 to 8 years of experience in technical service, process engineering, application engineering, production support, or customer-facing technical roles within the pulp & paper industry, specialty chemicals, water treatment, or related industrial process industries.
• Hands-on experience supporting paper manufacturing processes and chemical applications such as Retention & Drainage, Strength Enhancement, Deposit & Pitch Control, Stickies Control, Defoamer Programs, Microbiological Control, Process Water Treatment, and Boiler/Cooling Water Treatment is highly desirable.
• Strong understanding of paper machine operations, wet-end chemistry, process optimization, and troubleshooting of manufacturing challenges.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to interpret process data and translate findings into practical solutions and customer value.
• Strong communication, presentation, and training skills.
• Willingness to travel regularly to customer sites across Thailand.
• Continuous professional development with many opportunities for growth.
• Access to a wide variety of internal and external training courses on our learning system.
• Hybrid working set-up.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• Be part of a high-growth company where your career can thrive.
• At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Experience:

15 years required

Skills:

Electrical Engineering, Business Development

Job type:

Full-time

• Develop and implement effective service strategies and profitable service business models aligned with evolving market needs.
• Generate profitable service revenue through annual maintenance contracts, spare parts sales, labour services, and warranty management.
• Identify and develop new markets for after-sales and service business.
• Support Marketing in launching new equipment by ensuring technical readiness and service capability.
• Customer Support & Operational Excellence.
• Ensure customer calls are responded to and resolved within agreed SLAs.
• Deliver high-quality, prompt service through internal teams, service franchisees, or distributors, ensuring customer satisfaction.
• Ensure proper warranty administration and claims management while keeping warranty costs under control.
• Team & Vendor Management.
• Lead, coach, and develop the TCS team and third-party service providers to ensure high performance.
• Maintain strong relationships with service providers and ensure decent ROI to support retention.
• Regularly review TCS and Sales team performance to resolve operational issues.
• Process & Performance Management.
• Develop and implement effective systems for field service, service support, warranty management, claims management, TCS administration, spare parts management, spare parts pricing, and service reporting.
• Coordinate with Supply Chain to maintain optimal spare parts inventory for service providers and technicians.
• Maintain operational costs within agreed budgets.
• Ensure the team follows all safety processes, SOPs, and PPE requirements, with the objective of achieving zero accidents.
• Bachelor's degree in mechanical or electrical engineering (B.E.). A postgraduate qualification in Management is an advantage.
• 12 to 15 years of progressive experience in technical service or after-sales support, ideally in capital equipment, automotive, engineering equipment, air conditioning/refrigeration, electro-mechanical equipment, hygiene solutions, or industrial/cleaning systems.
• Experience in managing after-sales service, service business development, field call management, third-party management, team management, service selling, and customer-focused operations.
• Proven experience in service business development, team management, and third-party/vendor management.
• Strong customer orientation, problem-solving, and interpersonal skills.
• Experience in service selling and revenue generation is an advantage.
• Team player with strong leadership ability, patience, and a focus on operational excellence.
• Competitive salary and bonuses.
• Competitive health + wellness benefit plan.
• Continuous professional development with many opportunities for growth.
• Provident fund.
• Hybrid work arrangement.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Skills:

Electronics, Automation

Job type:

Full-time

• Develop and execute test plans, test cases, and test scripts based on product requirements and specifications.
• Identify, document, and track defects using issue tracking tools.
• Collaborate with design engineers and project leader to understand features and technical implementation.
• Collaborate with manufacturer team to conduct product testing on the production line and ensure quality standards are met.
• Continuously improve test procedures and methodologies to enhance testing efficiency and overall productivity.
• Analyze test results and provide feedback to improve product quality.
• Maintain and update testing documentation and procedures.
• Bachelor's degree or higher in Electronics engineering, Mechatronics, or related technical field.
• Proven experience in product testing, preferably in electronics or power supply systems.
• Solid proficiency in computer programming, especially for test automation (e.g., C#, Python, C/C++).
• Familiarity with communication protocols such as GPIB, USB, RS232, CAN, SPI or I2C.
• Strong analytical and problem-solving abilities.
• Effective written and verbal communication skills in English.
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