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Experience:

15 years required

Skills:

Electrical Engineering, Business Development

Job type:

Full-time

• Develop and implement effective service strategies and profitable service business models aligned with evolving market needs.
• Generate profitable service revenue through annual maintenance contracts, spare parts sales, labour services, and warranty management.
• Identify and develop new markets for after-sales and service business.
• Support Marketing in launching new equipment by ensuring technical readiness and service capability.
• Customer Support & Operational Excellence.
• Ensure customer calls are responded to and resolved within agreed SLAs.
• Deliver high-quality, prompt service through internal teams, service franchisees, or distributors, ensuring customer satisfaction.
• Ensure proper warranty administration and claims management while keeping warranty costs under control.
• Team & Vendor Management.
• Lead, coach, and develop the TCS team and third-party service providers to ensure high performance.
• Maintain strong relationships with service providers and ensure decent ROI to support retention.
• Regularly review TCS and Sales team performance to resolve operational issues.
• Process & Performance Management.
• Develop and implement effective systems for field service, service support, warranty management, claims management, TCS administration, spare parts management, spare parts pricing, and service reporting.
• Coordinate with Supply Chain to maintain optimal spare parts inventory for service providers and technicians.
• Maintain operational costs within agreed budgets.
• Ensure the team follows all safety processes, SOPs, and PPE requirements, with the objective of achieving zero accidents.
• Bachelor's degree in mechanical or electrical engineering (B.E.). A postgraduate qualification in Management is an advantage.
• 12 to 15 years of progressive experience in technical service or after-sales support, ideally in capital equipment, automotive, engineering equipment, air conditioning/refrigeration, electro-mechanical equipment, hygiene solutions, or industrial/cleaning systems.
• Experience in managing after-sales service, service business development, field call management, third-party management, team management, service selling, and customer-focused operations.
• Proven experience in service business development, team management, and third-party/vendor management.
• Strong customer orientation, problem-solving, and interpersonal skills.
• Experience in service selling and revenue generation is an advantage.
• Team player with strong leadership ability, patience, and a focus on operational excellence.
• Competitive salary and bonuses.
• Competitive health + wellness benefit plan.
• Continuous professional development with many opportunities for growth.
• Provident fund.
• Hybrid work arrangement.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Skills:

German

Job type:

Full-time

• Lead the global HR IT Service Desk for Workday.
• Ensure high-quality support services and achievement of service level targets.
• Manage incidents, requests, problem management and knowledge management processes.
• Support the Workday Product Owner Team with automation of business processes.
• Monitor support performance through KPIs and user satisfaction metrics.
• Partner with HR, IT and global stakeholders to resolve issues and improve service delivery.
• Drive continuous improvement, automation and self-service capabilities.
• Support Workday releases, enhancements and adoption initiatives globally.
• Experience in HR Systems, HR Technology or IT Service Management.
• Strong Workday support and service delivery experience.
• Knowledge of ITSM/ITIL processes, Target Operating Model and best practices.
• Experience managing support teams and/or external service providers.
• Strong stakeholder management, communication and problem-solving skills.
• Customer-focused mindset with a passion for improving the employee experience.
• Fluent in written and spoken German and English.

Experience:

2 years required

Skills:

Quality Assurance, Assurance, Swift

Job type:

Full-time

What we do: FASTSHIP is Thailand's leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease. Over 200 destinations in the services 25 unique logistics services offering 20 service points throughout Thailand Job Summary Manage and control front-end customer ser ...

Experience:

7 years required

Skills:

Leadership Skill, Assurance, DevOps

Job type:

Full-time

Job Title: Service Design Manager Role Overview The Product Support Manager oversees product support operations and ensures product stability, service quality, and continuous improvement across platforms. Key Responsibilities Lead product support teams and define support operating models Own product incident management, escalation, and resolution Collaboration with Product Owners and Engineering on backlog prioritization Define SLAs, support KPIs, and service performance reporting Drive root-cause analysis and preventive actions Oversee release readiness and post-deployment reviews ...

Experience:

2 years required

Skills:

Business Development, Quality Assurance, Problem Solving, Power point, Assurance

Job type:

Full-time

JOB SUMMARY Responsible for providing quality and efficient customer service to the Marriott Vacation Club, Asia Pacific (MVCI) members, MVCI properties, the MVCI Sales Offices through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counselling, training, and problem solving. To assist and manage Members issues in timely manner and completing resolution and to serve as a resource for members relating to the MVCI product, usage and resort information. CORE WORK ACTIVITIES 1. Provides daily direction and communication to ...

Experience:

8 years required

Skills:

Business Development, Microsoft Office, Public Speaking, Multitasking, Power point

Job type:

Full-time

Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working toget ...

Job type:

Full-time

• บริหารและควบคุมการดำเนินงานภายในร้านให้เป็นไปตามมาตรฐานของบริษัท (บริหารยอดขายและต้นทุน Sale/ COG/ COL).
• ดูแลคุณภาพอาหาร การบริการ และความสะอาดภายในร้าน.
• บริหารจัดการทีมงานและจัดตารางการทำงานของพนักงาน.
• ควบคุมต้นทุน ยอดขาย และสต็อกสินค้า.
• แก้ไขปัญหาเฉพาะหน้าและดูแลความพึงพอใจของลูกค้า.
• สรุปรายงานผลการดำเนินงานและประสานงานกับฝ่ายที่เกี่ยวข้อง.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Experience:

3 years required

Skills:

Business Development, Microsoft Office, Recruitment, Mandarin, English

Job type:

Full-time

• Customer Service.
• Serve as the primary point of contact for Chinese corporate clients, providing guidance on account opening requirements, procedures, conditions, and supporting documentation.
• Review and verify the completeness and accuracy of client documentation and follow up on any outstanding requirements.
• Coordinate appointments and oversee the end-to-end corporate account opening process to ensure efficiency, accuracy, and compliance.
• Process requests related to amendments, updates, and maintenance of corporate customer information, ensuring records remain accurate and up to date.
• Provide consultation, assistance, issue resolution, and coordination with relevant stakeholders to deliver service excellence and enhance customer satisfaction.2. Operations.
• Execute and verify transactions related to account opening and customer servicing within assigned authorities and responsibilities.
• Schedule appointments, prepare and update customer information, and review account opening and business-related documents to ensure completeness, accuracy, and compliance with bank standards.
• Coordinate with internal and external stakeholders to ensure smooth and efficient operational processes.
• Perform duties in compliance with applicable laws, regulatory requirements, bank policies, and operating procedures.
• Prepare, maintain, and securely retain reports, records, and documentation related to assigned responsibilities, ensuring completeness and accuracy.3. Sales and Business Development.
• Introduce and recommend suitable banking products and services to Chinese corporate clients, including conducting cross-selling conversations for products such as Foreign Exchange (FX), Hedging Solutions, Global Markets Solutions, and Workforce Solutions.
• Develop and maintain strong client relationships while identifying and referring business opportunities to relevant business units to support the bank's growth objectives.
• Education / Experience.
• Bachelor's degree or higher in Business Administration, Economics, Marketing, Finance, Banking, Management, or a related field.
• Minimum 3-5 years of experience in customer service, business relationship management, and financial product advisory within the banking or financial services industry.
• Experience in communicating, servicing, and managing relationships with Chinese customers.Knowledge and Skills (Literacy / Technical Skills / Soft Skills).
• Proficient in Mandarin Chinese, with strong listening, speaking, reading, and writing skills (HSK Level 4 or above, or equivalent).
• Good command of English, both written and spoken.
• Strong customer service, relationship management, and financial product presentation skills.
• Excellent communication, coordination, and problem-solving abilities to facilitate customer needs and deliver a positive customer experience.
• Knowledge of banking products and services, including individual and corporate account opening processes, as well as relevant legal, regulatory, and compliance requirements. Professional licenses or certifications will be an advantage.
• Proficient in computer applications, Microsoft Office programs, and relevant operational systems.
• Strong understanding of banking regulations and compliance standards, with the ability to perform duties in accordance with regulatory requirements.
• Able and willing to travel and perform duties outside the office when required.
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• Additional Requirements.
• Develop, Engage, Execute, Strategise.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
• Apply now and make a Difference.

Skills:

Leadership Skill

Job type:

Full-time

• บริหารและควบคุมการดำเนินงานภายในร้านให้เป็นไปตามมาตรฐานของบริษัท (บริหารยอดขายและต้นทุน Sale/ COG/ COL).
• ดูแลคุณภาพอาหาร การบริการ และความสะอาดภายในร้าน.
• บริหารจัดการทีมงานและจัดตารางการทำงานของพนักงาน.
• ควบคุมต้นทุน ยอดขาย และสต็อกสินค้า.
• แก้ไขปัญหาเฉพาะหน้าและดูแลความพึงพอใจของลูกค้า.
• สรุปรายงานผลการดำเนินงานและประสานงานกับฝ่ายที่เกี่ยวข้อง.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Leadership Skill

Job type:

Full-time

• บริหารและควบคุมการดำเนินงานภายในร้านให้เป็นไปตามมาตรฐานของบริษัท (บริหารยอดขายและต้นทุน Sale/ COG/ COL).
• ดูแลคุณภาพอาหาร การบริการ และความสะอาดภายในร้าน.
• บริหารจัดการทีมงานและจัดตารางการทำงานของพนักงาน.
• ควบคุมต้นทุน ยอดขาย และสต็อกสินค้า.
• แก้ไขปัญหาเฉพาะหน้าและดูแลความพึงพอใจของลูกค้า.
• สรุปรายงานผลการดำเนินงานและประสานงานกับฝ่ายที่เกี่ยวข้อง.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Salesforce, Power BI

Job type:

Full-time

• We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential,.
• commercial.
• and industrial spaces through HVACR technologies. We protect.
• temperature-sensitive.
• goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls,.
• software.
• and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
• Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!.
• This dual role combines the responsibilities of.
• Market Manager and Portfolio Marketer (APAC)., requiring expertise in market trends, customer needs, and buyer personas within the Food Retail and Food Service segments,.
• specializing in Refrigeration and Controls Solutions.
• The individual connects where to play with how to win, ensuring strategy translates into measurable commercial impact. This role develops market strategies, Go-To-Market (GTM) plans, and sales enablement tools to drive growth and customer engagement.
• Serve as the internal expert on market trends, dynamics, and customer needs.
• Develop and maintain market models, roadmaps, and strategies to drive solution development.
• Create go-to-market strategies, including product positioning, target audiences, and messaging.
• Develop sales and marketing enablement tools and resources to support product or solution introductions.
• Conduct persona mapping and journey development to understand buyer behavior and decision-making processes.
• Gather Voice of Customer insights to inform both market and go-to-market strategies.
• Translate market insights into targeted GTM strategies and enablement priorities.
• Ensure consistency between market strategy, positioning, messaging, and sales execution.
• Drive cross-functional alignment to improve customer engagement, conversion, and growth outcomes.
• KPIs.
• Market growth and GTM performance.
• Funnel velocity and conversion rates.
• Sales adoption and enablement effectiveness.
• Cross-sell / upsell performance.
• Customer engagement and feedback metrics.
• Minimum ten (10) years of combined experience in market strategy, marketing, or a related field in Food Retail & Food Service,.
• specializing in Refrigeration and Controls Solutions.
• Proven leadership and communication skills with success in aligning cross-functional teams to execute market strategies and go-to-market plans.
• Advanced proficiency with market modeling tools and data visualization tools for performance tracking and insight generation.
• Strong analytical and problem-solving skills rooted in data-driven decision-making and audience-centric marketing.
• A relentless pursuit of excellence and a strong desire to build agile systems that support commercial and operational excellence.
• Deep commitment to ownership, continuous learning, and taking proactive steps to improve business and marketing outcomes.
• Advanced proficiency in Microsoft Offices (Word, Excel, PowerPoint).
• Legal authorization to work in the country of employment - sponsorship will not be provided.
• Preferred Requirements.
• Bachelor's degree in business administration, marketing, or a related field.
• Advanced knowledge of market segmentation, persona mapping, and buyer journey development.
• Experience in developing market roadmaps, go-to-market strategies, and sales enablement tools.
• Deep understanding of Voice of Customer (VoC) insights and translating them into actionable strategies and go-to-market strategies.
• Familiarity with digital tools such as ROI calculators, competitor cross-references, and selection tools, Power BI, Salesforce.
• Candidates located in Thailand and South Korea will be employed directly by Copeland under local employment terms and conditions.
• For candidates located in Malaysia and Singapore, employment will be administered through Pebl, Copeland's Employer of Record (EOR) / Professional Employer Organization (PEO) partner, while working full-time and exclusively for Copeland.
• Our Commitment to Our People.
• Across the globe, we are united by a singular Purpose: Sustainability is no small ambition.
• That's.
• why everything we do is geared toward a sustainable future for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
• Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
• Flexible and competitive benefits plans offer the right options to meet your individual/family needs.
• We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
• Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning,.
• heating.
• and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!.
• Our Commitment to Inclusion & Belonging.
• At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
• Equal Opportunity Employer.
• Copeland is an Equal.
• Opportunity/Affirmative.
• Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Experience:

2 years required

Skills:

Project Management, Risk Management, Negotiation

Job type:

Full-time

• ABB., we help industries run leaner and cleaner and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
• Service Project Management Manager.
• Your role and responsibilities.
• In this role, you will have the opportunity to lead the execution of small projects with low complexity. Each day, you will ensure that all related activities are executed in accordance with procedures, regulations, standards, specifications and targets. You will also showcase your expertise by defining and applying basic project scheduling techniques to manage schedule risks proactively.
• This role is contributing to the Electrification Service in Thailand.
• Leading the project team allocated to the project.
• Monitoring and controlling project progress, efficient resource utilization, and project financials.
• Identifying, qualifying, quantifying, managing project risk, and ensuring all opportunities are identified and pursued.
• Driving the formal acceptance of the project, contract close-out, and acknowledgment by the customer, all in accordance with the contract.
• Ensures adherence to the collaboration objectives of the team to maximize results for ABB.
• Leads their development journey by seeking knowledge and learning opportunities within the team.
• Manages relationships with stakeholders in their own area of responsibility and ensures alignment.
• Bachelor's degree in Engineering, Project Management, or related field.
• About 2 - 5 years of experience managing projects in electrical, industrial, or service sectors.
• Skilled in project planning tools - MS Project.
• Experience in risk management, contract handling, and stakeholder engagement.
• Strong leadership, communication, and negotiation skills.
• Collaborative mindset with ability to align teams and manage relationships effectively.
• PM or equivalent project management certification is advantage.
• More about us.
• ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
• Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
• Ready to make an impact?.
• Apply today or visit.
• https://www.abb.com.
• to learn more about the impact of our solutions across the globe.

Skills:

Business Development, Negotiation, English

Job type:

Full-time

• Identify, develop, and convert new business opportunities across APAC.
• Build and maintain a strong sales pipeline and drive sustainable growth.
• Develop strategic relationships with key decision-makers within multinational customer organizations.
• Lead commercial discussions, proposals, pricing strategies, and negotiations.
• Collaborate with cross-functional and regional teams to deliver customer-focused solutions.
• Drive long-term growth within Food Service & Retail customer segments.
• Key Account Management.
• Manage and grow existing strategic customer relationships across the region.
• Lead business reviews and customer engagement activities.
• Partner with local country teams to ensure strong service delivery and customer satisfaction.
• Introduce new products, services, and innovation initiatives to customers.
• Coordinate regional customer projects and strategic initiatives.
• Represent the business at relevant industry events and conferences.
• 5-10 years of successful B2B sales or key account management experience within Food Service, Hospitality, Retail, Hygiene, FMCG, or related industries.
• Proven track record of driving commercial growth and managing strategic customer relationships.
• Experience working within regional or multinational business environments.
• Strong business acumen with excellent commercial and negotiation skills.
• Ability to manage multiple stakeholders and projects across a matrix organization.
• Excellent communication, presentation, and relationship management skills.
• Self-driven, adaptable, and comfortable working independently.
• Fluent English communication skills are required; additional Asian languages are an advantage.
• Willingness to travel frequently across APAC (approximately 30-60%).
• Competitive salary and performance incentives.
• Comprehensive health and wellness benefits.
• Regional exposure within a global organization.
• Ongoing learning and career development opportunities.
• We recognize that exceptional candidates may bring diverse experiences and backgrounds that do not align perfectly with every requirement listed. If you believe your expertise, leadership, and commercial capabilities would add value to this role and our organization, we encourage you to apply.
• At Diversey, a Solenis Company, our people are at the center of our success. We are committed to fostering an environment where talented professionals can grow, lead, and make a meaningful impact on a global scale.
• If you are energized by strategic customer partnerships, regional leadership, and driving business growth within a dynamic international organization, we welcome your application.

Skills:

Recruitment, Negotiation

Job type:

Full-time

• The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and ...
• With a deep understanding of product capability, deployment nuances, and customer priorities, the Service Manager plays a pivotal role in aligning service delivery with contractual obligations, business goals, and long-term relationship success.
• Model after Epic's support structure where each customer has a (non-exclusively) assigned point of contact within support.
• Serve as the primary service delivery contact between the healthcare provider and internal technical/support teams.
• Oversee the end-to-end service lifecycle, ensuring SLAs and KPIs are met or exceeded.
• Coordinate and chair regular service review meetings with stakeholders, including incident, problem, and change management reviews.
• Monitor and report on system performance, availability, and user satisfaction; initiate improvement plans as needed.
• Manage escalations for major incidents and ensure timely communication and resolution.
• Maintain a clear roadmap of service enhancements, patches, and upgrades in collaboration with Programme Management.
• Ensure compliance with ITIL practices across incident, problem, change, and release processes.
• Track service requests, recurring issues, and risks, proactively addressing root causes to minimise disruption.
• Lead post-incident reviews and coordinate problem management investigations and follow-ups.
• Liaise with internal teams for escalated technical support and product guidance.
• Collaborate with customer clinical informatics, IT, and operational teams to align the service to business and clinical needs.
• Maintain service documentation, including support contacts, escalation paths, and reporting templates.
• Skills & Qualifications.
• Strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows.
• ITIL-qualified and experienced in IT Service Management (ITSM) within a healthcare or enterprise application support environment.Excellent stakeholder management, communication, and negotiation skills.
• Proven experience handling service escalations and high-impact incident response.
• Analytical and detail-oriented approach to service metrics and problem-solving.
• About InterSystems.
• InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24 7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit.
• InterSystems.com.
• AI Disclaimer.
• InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems' approach to AI is guided by the.
• InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
• Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Experience:

5 years required

Skills:

Risk Management, Recruitment, Tableau, YouTube, SQL

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Opportunity.
• This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
• This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
• We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• We welcome applications from.
• Kuala Lumpur & Bangkok locations only.
• Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Management

Job type:

Full-time

Virgin Active Thailand career opportunities: Personal Trainers, Consultants, Instructors, Sales, Reception staff - find your perfect job at Virgin Active.

Experience:

3 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Permanent role.
• Based in Suanluang District, Bangkok.
• Reports to the Service Operations Manager.
• Manage supervisors and mechanics on any routes in the Bangkok Downtown area to deliver the highest quality/safety/reliability products to meet customer satisfaction.
• Maintain and collect daily logs and service reports from technicians, and gather information on faulty products and systems for necessary action.
• Prepare all reports regarding Service department, ensure reports are error-free and submit it to Service Manager as per company policy.
• Administer checklists, service requests, contracts, instructions, warranties, and schedules to ensure service personnel comply with established service procedures.
• Assist all team members to follow rules and regulations e.g dress code, maintain punctuality and cleanliness as per company directives in Service facility.
• Manage the facility to achieve target revenue generation by maintaining Service department efficiently.
• What you will need to be successful in this role.
• University graduate in Business, Engineering, or Mechanical (Electrical or Mechanical) or equivalent.
• Have at least 3-5 years and above experience in managing teams in the Elevator and Escalator business.
• Good leadership and motivational skills.
• Analytical, critical thinking and problem solving abilities.
• Good spoken and written English skills.
• Apply today and join us to build what's next.
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
• When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
• Become a part of the Otis team and help us.
• _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]._.
• Click on this link to read the Policy and Terms.

Experience:

8 years required

Skills:

Microsoft Office

Job type:

Full-time

• บริหารจัดการ ติดตาม และประเมินผลการดำเนินงานของทีมที่รับผิดชอบให้เป็นไปตามแผนงาน และเป้าหมายที่กำหนด.
• เป็นแบบอย่าง สื่อสารให้ทีมมีความเข้าใจ และร่วมมือในการปฏิบัติงานตามทิศทางที่องค์กรกำหนด.
• สามารถสอนงานเพื่อพัฒนาและเพิ่มขีดความสามารถของทีมให้สามารถปฏิบัติงานสอดคล้องกับเป้าหมายของบริษัท.
• ให้คำปรึกษา และแก้ไขปัญหาการใช้บริการของลูกค้าในสถานีบริการในระดับสูง ตามที่นโยบายกำหนด.
• วิเคราะห์ และประเมินข้อมูลเกี่ยวกับการบริการของสถานีบริการและคู่แข่ง เพื่อนนำมาพัฒนาปรับปรุงให้เป็นไปตามแผนงาน และเป้าหมายอย่างมีประสิทธิภาพ.
• งานอื่น ๆ ตามที่ได้รับมอบหมาย.
• มีประสบการณ์ระดับผู้จัดการภาคในธุรกิจ ค้าปลีก ร้านอาหาร ปั๊มน้ำมัน หรือธุรกิจที่เกี่ยวข้อง 5 ปีขึ้นไป.
• จบการศึกษาระดับปริญญาตรีขึ้นไป.
• มีความรู้ด้านกระบวนการปฏิบัติงาน.
• มีความรู้ในการบริหารงานขาย.
• มีทักษะในการบริหารความสัมพันธ์ลูกค้า.
• มีทักษะการเจรจาต่อรอง โน้มน้าว.
• มีทักษะการสื่อสารและประสานงาน.
• มีทักษะในการแก้ไขปัญหาและตัดสินใจ.
• มีทักษะในการคิดวิเคราะห์.
• สามารถใช้โปรแกรม Microsoft Office ได้ในระดับดี.
• มีใบขับขี่และมีรถยนต์สำหรับใช้ปฏิบัติงาน.
• PTG Energy Public Company Limited.
• 90 CW Tower, Tower A, 33rd Floor, Ratchadaphisek Road,.
• www.ptgenergy.co.th.

Experience:

3 years required

Skills:

Project Management, Industrial Design, Interior Design, Procurement, Branding

Job type:

Full-time

• Expanded responsibility to oversee all service center look & feel, including layout, zoning, interior design, customer flow optimization, signage, and facility readiness across Thailand and Indochina.
• New responsibility to lead renovation projects, coordinate with vendors, property team, and Suwon to ensure alignment with global CI standards.
• Drives continuous improvement by transforming operational feedback and customer pain points into upgraded enhanced service touchpoints both all online channels and serv ...
• Direct influence on NPS uplift, customer journey satisfaction, and brand consistency, supporting 2026-2027 CX strategy.
• Role and Responsibilities.
• Lead the service center environment design, ensuring consistency with Samsung CI and branding, and global retail/service guidelines.
• Plan and execute renovation, layout redesign, signage development, and facility improvements for all CS touchpoints.
• Conduct customer journey mapping, focusing on physical experience (welcome, queue, waiting, repair, payment).
• Work with Property and CS Suwon, vendors, and ASC partners to ensure cost-efficient renovation and deployment.
• Perform regular facility audits, identify gaps, and drive corrective action plans.
• Support new service model rollouts, e.g., Express Repair zone, Premium Service areas, Smart Corner.
• Review design proposals for new customer experience initiatives (e.g., Smart Queue, kiosk, digital wall, SC+ journey).
• Manage annual renovation budget, procurement, and project timelines.
• Skills and Qualifications.
• Bachelor's Degree in Industrial Design, related to Service Design, or related fields.
• 5-8 years' experience in service marketing and communication, service center design, or any store improvement projects.
• Strong skills in space planning, layout drafting, customer flow design, and project management.
• Ability to work with contractors, procurement, and cross-functional stakeholders.
• Knowledge of branding, customer touchpoint design, signage systems, and facility standards.
• Understand interior design, construction drawing, mechanical and electrical drawing, and strong presentation skills.
• Customer-centric mindset with strong attention to detail.
• Experience in multisite rollout is an advantage.
• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Skills:

Microsoft Office, SAP

Job type:

Full-time

• ควบคุม สั่งงาน วางแผนตลอดจนการติดตามกำกับงานของสำนักงานธุรการ.
• ควบคุมและติดตามงานที่เกี่ยวข้องกับ TBL ส่วนภูมิภาคให้ได้ผลตามที่ต้องการ.
• ควบคุมระบบการปฏิบัติงานกับหน่วยงานบริษัทภายในเครือฯ ที่เกี่ยวข้อง ให้เป็นไปตามกฏระเบียบของกลุ่มบริษัท.
• กำกับดูแลการการติดต่อกับหน่วยงานราชการที่เกี่ยวข้องเพื่อให้เป็นไปตามกฎระเบียบของกฎหมาย.
• ตัวชี้วัดผลงานหลัก (KPI) และน้ำหนัก (คิดเป็นร้อยละ).
• บริหาร วางแผนระบบงานทรัพย์สินและพัสดุ ยานพาหนะ ได้มาตรฐาน และปฏิบัติงานได้ถูกต้อง 40%.
• บริหาร วางแผนระบบงานสัญญาต่าง ๆ ได้มาตรฐานและปฏิบัติงานได้ถูกต้องและทันใช้งาน 15%.
• บริหาร วางแผนระบบงานพัฒนาอาคารและสิ่งแวดล้อมได้มาตรฐานและปฏิบัติงานได้ตามกำหนด 15%.
• บริหาร วางแผนระบบข้อมูลกลางและโครงการ มีมาตรฐาน ปฏิบัติงานได้ถูกต้องและเป็นปัจจุบัน 15%.
• บริหาร วางแผนระบบงานธุรการและบริการ มีระบบงานที่เป็นมาตรฐานและบริการ 15%.
• ได้ตรงตามการใช้งาน.
• Educations Background(การศึกษา) ปริญญาตรี-โท บริหารการจัดการ หรือสาขาที่เกี่ยวข้อง.
• Professional Experiences(ประสบการณ์การทำงาน).
• มีประสบการณ์การทำงานที่เกี่ยวข้องกับงานธุรการ 10 ปี ขึ้นไป.
• มีความรู้ ทักษะในการบริหารงานและจัดระบบงาน.
• มีความสามารถในการริเริ่มปรับปรุงนโยบายและแผนงาน.
• มีความสามารถในการจัดทำและวิเคราะห์ข้อมูล.
• มีทักษะในด้านคอมพิวเตอร์ เช่น การใช้โปรแกรม Microsoft Office เป็นต้น.
• มีความรู้ในการโปรแกรม SAP.
• สามารถสื่อสารภาษาอังกฤษได้ระดับดี (ฟัง พูด อ่าน เขียน).
• มีทักษะในการบริหารการเปลี่ยนแปลง (Change Management).
• ทักษะด้านมนุษยสัมพันธ์ที่จำเป็นต่อการปฏิบัติงาน.
• มีมนุษย์สัมพันธ์ที่ดี มีทัศนคติที่ดีในการบริหาร.
• มีภาวะผู้นำ.
• มีทักษะในการให้คำปรึกษา.
• มีทักษะในการสื่อสาร ประสานงานอย่างมีประสิทธิภาพ.
• มีทักษะในการทำงานเป็นทีม.
• มีความรับผิดชอบ มีความละเอียดรอบคอบและซื่อสัตย์.