Skills:

English

Job type:

Full-time

• Proficiency in English (spoken and written).
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
• Strong communication, mentoring, and problem-solving skills.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.
• Willingness to work onsite.
• Open to rotational shifts, weekends, and public holidays as required.
• Serve as the Subject Matter Expert (SME) for English-speaking customer service operations.
• Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
• Assist in training sessions, calibrations, and knowledge-sharing activities.
• Monitor and evaluate agents' interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
• Support the operations team in driving performance metrics and achieving client targets.
• Act as the go-to person for escalations, complex queries, and product/process clarifications.
• Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
• Provide feedback and reports to management on areas of improvement and best practices.
• Options.
• Apply for this job onlineApply.
• Share.
• Email this job to a friendRefer.
• Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
• Share on your newsfeed.

Skills:

Vietnamese, English

Job type:

Full-time

• Proficiency in Vietnamese, and English (spoken and written).
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
• Strong communication, mentoring, and problem-solving skills.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.
• Willingness to work onsite.
• Open to rotational shifts, weekends, and public holidays as required.
• Serve as the Subject Matter Expert (SME) for Vietnamese-speaking customer service operations.
• Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
• Assist in training sessions, calibrations, and knowledge-sharing activities.
• Monitor and evaluate agents' interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
• Support the operations team in driving performance metrics and achieving client targets.
• Act as the go-to person for escalations, complex queries, and product/process clarifications.
• Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
• Provide feedback and reports to management on areas of improvement and best practices.
• Options.
• Apply for this job onlineApply.
• Share.
• Email this job to a friendRefer.
• Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
• Share on your newsfeed.

Skills:

Microsoft Office, English

Job type:

Full-time

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about social media products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what's right for our community in supporting social media's mission Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce social media Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Skills:

Microsoft Office, English

Job type:

Full-time

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about social media products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what's right for our community in supporting social media's mission Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce social media Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Experience:

2 years required

Skills:

Social media, Cantonese, Mandarin, English

Job type:

Full-time

• Minimum B1-B2 level in English.
• Minimum C1 level in Traditioanl Chinese and/or Cantonese.
• Must be able to speak, read, and write Mandarin and/or Cantonese to support the required market.
• Bachelor's degree in any field.
• Minimum of 2 years of full-time work experience - applicable for expats ( Candidates with qualifications below a bachelor's degree must have at least 5 years of full-time work experience) Excellent attention to detail and ability to maintain focus during repetitive tasks.
• Strong understanding of social media platforms and various content types.
• Ability to stay current with evolving content policies and guidelines.
• Analytical and critical thinking skills.
• Ability to work in different shift rotations (24/7 shifts, if required).
• Previous business process outsourcing (BPO), customer service, or content moderation experience is a plus.
• Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines.
• Generate data sets for production and machine learning purposes.
• Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
• Review and classify emotions, gestures, and other relevant elements in content.
• Annotate images in heat graphs or spectrograms to determine sleeping or active states.
• Understand and stay up to date with content policies and guidelines.
• Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines.
• Content could be in text, image, audio, video, or any other format.
• Identify content that does not comply with requirements and flag it for action.
• Use judgment to perform required tasks effectively and accurately.
• (May perform other duties as requested that may not be specifically addressed in this document.).

Skills:

Microsoft Office, English

Job type:

Full-time

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about social media products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what's right for our community in supporting social media's mission Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce social media Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Skills:

Microsoft Office, English

Job type:

Full-time

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about social media products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what's right for our community in supporting social media's mission Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce social media Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Experience:

2 years required

Skills:

Social media, Cantonese, Mandarin, English

Job type:

Full-time

• Minimum B1-B2 level in English.
• Minimum C1 level in Traditioanl Chinese and/or Cantonese.
• Must be able to speak, read, and write Mandarin and/or Cantonese to support the required market.
• Bachelor's degree in any field.
• Minimum of 2 years of full-time work experience - applicable for expats ( Candidates with qualifications below a bachelor's degree must have at least 5 years of full-time work experience) Excellent attention to detail and ability to maintain focus during repetitive tasks.
• Strong understanding of social media platforms and various content types.
• Ability to stay current with evolving content policies and guidelines.
• Analytical and critical thinking skills.
• Ability to work in different shift rotations (24/7 shifts, if required).
• Previous business process outsourcing (BPO), customer service, or content moderation experience is a plus.
• Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines.
• Generate data sets for production and machine learning purposes.
• Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
• Review and classify emotions, gestures, and other relevant elements in content.
• Annotate images in heat graphs or spectrograms to determine sleeping or active states.
• Understand and stay up to date with content policies and guidelines.
• Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines.
• Content could be in text, image, audio, video, or any other format.
• Identify content that does not comply with requirements and flag it for action.
• Use judgment to perform required tasks effectively and accurately.
• (May perform other duties as requested that may not be specifically addressed in this document.).

Experience:

2 years required

Skills:

Cantonese, English

Job type:

Full-time

• Fluent in Cantonese and Engli sh, particularly in spoken and listening communication.
• Bachelor's degree with a minimum of 2 years of full-time work experience ; or Candidates without a bachelor's degree must have at least 5 years of full-time work experie nce. Willing and able to relocate to and be based in Thailand.
• Willing and able to work a permanent night shift.
• Strong verbal communication and active listening skills.
• Excellent attention to detail and ability to communicate information accurately.
• Previous interpreting or customer service experience is an advantage, but not required. Must pass a language assessment before joining the training programme.
• Must successfully complete the final assessment following the training programme.
• Must have a reliable home internet connection with a minimum speed of 100 Mbps.
• Provide accurate, professional consecutive interpretation between Cantonse and English during live voice conversations. Facilitate effective communication between Cantonese -speaking and English-speaking parties across multiple industries, including: Healthcare - doctors, patients, and medical professionals Banking - bankers and customers Legal and government services Police and immigration services Insurance providers and clients Social services and other essential service providers Maintain accuracy, impartiality, professionalism, and confidentiality throughout every interaction. Listen actively and interpret information clearly while preserving the meaning and intent of the original speaker. Deliver a high standard of customer service during every interaction. Support video interpretation following successful completion of the three-month probation period. Follow company policies, procedures, quality standards, and interpreter protocols. Successfully complete all required training and assessments before deployment.

Experience:

2 years required

Skills:

Mandarin, English

Job type:

Full-time

• Fluent in Mandarin and English, particularly in spoken and listening communication.
• Bachelor's degree with a minimum of 2 years of full-time work experience ; or Candidates without a bachelor's degree must have at least 5 years of full-time work experience. Willing and able to relocate to and be based in Thailand.
• Willing and able to work a permanent night shift.
• Strong verbal communication and active listening skills.
• Excellent attention to detail and ability to communicate information accurately.
• Previous interpreting or customer service experience is an advantage, but not required. Must pass a language assessment before joining the training programme.
• Must successfully complete the final assessment following the training programme.
• Must have a reliable home internet connection with a minimum speed of 100 Mbps.
• Provide accurate, professional consecutive interpretation between Mandarin and English during live voice conversations. Facilitate effective communication between Mandarin-speaking and English-speaking parties across multiple industries, including: Healthcare - doctors, patients, and medical professionals Banking - bankers and customers Legal and government services Police and immigration services Insurance providers and clients Social services and other essential service providers Maintain accuracy, impartiality, professionalism, and confidentiality throughout every interaction. Listen actively and interpret information clearly while preserving the meaning and intent of the original speaker. Deliver a high standard of customer service during every interaction. Support video interpretation following successful completion of the three-month probation period. Follow company policies, procedures, quality standards, and interpreter protocols. Successfully complete all required training and assessments before deployment.

Skills:

Quality Assurance, Meet Deadlines, Assurance, English, Korean

Job type:

Full-time

• Korean: C1 level.
• English: B2 level.
• Korean language proficiency at C1 level is required.
• English language proficiency at B2 level is required.
• Bachelor Degree or above.
• Previous experience in Quality Assurance, Quality Analysis, Operations, Training, or a similar role is preferred.
• Strong understanding of quality auditing, defect identification, root-cause analysis, and feedback mechanisms.
• Strong analytical and problem-solving skills, with the ability to translate quality data into actionable insights.
• Effective verbal and written communication skills in both Korean and English.
• Strong stakeholder management and collaboration skills.
• Ability to manage productivity, attendance, and quality targets consistently.
• Comfortable preparing and presenting business performance updates and quality insights.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Proactive approach to identifying process gaps and driving continuous improvement.
• Ability to work independently as well as collaboratively in a fast-paced, target-driven environment.
• Language specific audits for the releavant project.
• Meeting audit productivity & attendance targets to ensure no impact to business for the supporetd market.
• Share feedback with the agents on all people related defects.
• Conduct training and refreshers (On all blatant & non blatant opportunities).
• Support and mentor new employees, if needed (Conducting quality session during all NHT classes).
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Preperation of WBR, MBR and QBR for respective market.
• Conduct weekly quiz and spot checks on new updates & common defects.
• Participating in all calibration sessions, and keeping the variance with in the target range.
• Options.
• Apply for this job onlineApply.
• Share.
• Email this job to a friendRefer.
• Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
• Share on your newsfeed.

Experience:

1 year required

Skills:

Problem Solving, English

Job type:

Full-time

• Fluent in English, with excellent written and verbal communication skills.
• Significant experience working in a complex, fast-paced environment, preferably within the Call Centre or BPO industry.
• Minimum 1 year of relevant people management experience, with demonstrated ability to lead, coach, and motivate a team.
• Strong understanding of key contact centre performance metrics, including Shrinkage, Productivity, and Customer Satisfaction (CSAT).
• Flexible and willing to work across different shifts based on business requirements.
• Ability to support and contribute to team training, coaching, and quality initiatives.
• Strong strategic thinking, analytical abilities, and creative problem-solving skills.
• Excellent interpersonal and stakeholder management skills, with the ability to communicate effectively at all levels.
• Customer-focused mindset and a genuine passion for delivering an exceptional user experience.
• Demonstrated ability to work effectively in a dynamic environment while managing competing priorities and meeting performance targets.
• Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
• Options.
• Apply for this job onlineApply.
• Share.
• Email this job to a friendRefer.
• Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
• Share on your newsfeed.

Experience:

2 years required

Skills:

English

Job type:

Full-time

• English C1 level or above with strong verbal and written communication skills.
• Bachelor's degree + minimum 2 years of full-time work experience, or.
• Qualification below a bachelor's degree + minimum 5 years of full-time work experience.
• Minimum 2 years of inside sales/sales experience. E-commerce sales experience is required.
• Experience in seller acquisition, onboarding, incubation, or virtual key account management is highly relevant.
• Strong verbal and written communication skills, including confidence in cold calling, consulting sellers, and presenting practical sales recommendations.
• Ability to understand customer needs and connect them with relevant platform features and promotional opportunities.
• Good time management and the ability to organize a daily sales pipeline and maintain consistent follow-up.
• A client-focused approach, ownership of business goals, and a strong interest in e-commerce and social media.
• Ability to work collaboratively in a fast-paced, evolving, target-driven environment.
• Acquire new sellers through cold calling and marketing-qualified leads, including businesses selling on other e-commerce platforms.
• Guide sellers through sign-up, onboarding documentation, shop set-up, and product publication.
• Understand sellers' needs and advise on product listings, photographs, pricing, promotions, and relevant platform tools.
• Encourage participation in campaigns, flash sales, and free-delivery promotions to improve seller sales and engagement.
• Support newly onboarded sellers to build sales and help existing low-revenue sellers improve performance through ongoing consultation.
• Manage and prioritize a seller portfolio, identify growth opportunities, and follow up consistently toward agreed sales and activity targets.
• Options.
• Apply for this job onlineApply.
• Share.
• Email this job to a friendRefer.
• Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
• Share on your newsfeed.

Experience:

2 years required

Skills:

English, Malay

Job type:

Full-time

• Native Malay language proficiency is mandatory.
• English B2 level or above with strong verbal and written communication skills.
• Bachelor's degree + minimum 2 years of full-time work experience, or.
• Qualification below a bachelor's degree + minimum 5 years of full-time work experience.
• Minimum 2 years of inside sales/sales experience. E-commerce sales experience is required.
• Experience in seller acquisition, onboarding, incubation, or virtual key account management is highly relevant.
• Strong verbal and written communication skills, including confidence in cold calling, consulting sellers, and presenting practical sales recommendations.
• Ability to understand customer needs and connect them with relevant platform features and promotional opportunities.
• Good time management and the ability to organize a daily sales pipeline and maintain consistent follow-up.
• A client-focused approach, ownership of business goals, and a strong interest in e-commerce and social media.
• Ability to work collaboratively in a fast-paced, evolving, target-driven environment.
• Acquire new sellers through cold calling and marketing-qualified leads, including businesses selling on other e-commerce platforms.
• Guide sellers through sign-up, onboarding documentation, shop set-up, and product publication.
• Understand sellers' needs and advise on product listings, photographs, pricing, promotions, and relevant platform tools.
• Encourage participation in campaigns, flash sales, and free-delivery promotions to improve seller sales and engagement.
• Support newly onboarded sellers to build sales and help existing low-revenue sellers improve performance through ongoing consultation.
• Manage and prioritize a seller portfolio, identify growth opportunities, and follow up consistently toward agreed sales and activity targets.
• Options.
• Apply for this job onlineApply.
• Share.
• Email this job to a friendRefer.
• Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
• Share on your newsfeed.

Experience:

2 years required

Skills:

English

Job type:

Full-time

• Native Tagalog language proficiency is mandatory.
• English B2 level or above with strong verbal and written communication skills.
• Bachelor's degree + minimum 2 years of full-time work experience, or.
• Qualification below a bachelor's degree + minimum 5 years of full-time work experience.
• Minimum 2 years of inside sales/sales experience. E-commerce sales experience is required.
• Experience in seller acquisition, onboarding, incubation, or virtual key account management is highly relevant.
• Strong verbal and written communication skills, including confidence in cold calling, consulting sellers, and presenting practical sales recommendations.
• Ability to understand customer needs and connect them with relevant platform features and promotional opportunities.
• Good time management and the ability to organize a daily sales pipeline and maintain consistent follow-up.
• A client-focused approach, ownership of business goals, and a strong interest in e-commerce and social media.
• Ability to work collaboratively in a fast-paced, evolving, target-driven environment.
• Acquire new sellers through cold calling and marketing-qualified leads, including businesses selling on other e-commerce platforms.
• Guide sellers through sign-up, onboarding documentation, shop set-up, and product publication.
• Understand sellers' needs and advise on product listings, photographs, pricing, promotions, and relevant platform tools.
• Encourage participation in campaigns, flash sales, and free-delivery promotions to improve seller sales and engagement.
• Support newly onboarded sellers to build sales and help existing low-revenue sellers improve performance through ongoing consultation.
• Manage and prioritize a seller portfolio, identify growth opportunities, and follow up consistently toward agreed sales and activity targets.
• Options.
• Apply for this job onlineApply.
• Share.
• Email this job to a friendRefer.
• Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
• Share on your newsfeed.

Experience:

2 years required

Skills:

English, Malay

Job type:

Full-time

• Native Malay language proficiency is mandatory.
• English B2 level or above with strong verbal and written communication skills.
• Bachelor's degree + minimum 2 years of full-time work experience, or.
• Qualification below a bachelor's degree + minimum 5 years of full-time work experience.
• Minimum 2 years of inside sales/sales experience. E-commerce sales experience is required.
• Experience in seller acquisition, onboarding, incubation, or virtual key account management is highly relevant.
• Strong verbal and written communication skills, including confidence in cold calling, consulting sellers, and presenting practical sales recommendations.
• Ability to understand customer needs and connect them with relevant platform features and promotional opportunities.
• Good time management and the ability to organize a daily sales pipeline and maintain consistent follow-up.
• A client-focused approach, ownership of business goals, and a strong interest in e-commerce and social media.
• Ability to work collaboratively in a fast-paced, evolving, target-driven environment.
• Acquire new sellers through cold calling and marketing-qualified leads, including businesses selling on other e-commerce platforms.
• Guide sellers through sign-up, onboarding documentation, shop set-up, and product publication.
• Understand sellers' needs and advise on product listings, photographs, pricing, promotions, and relevant platform tools.
• Encourage participation in campaigns, flash sales, and free-delivery promotions to improve seller sales and engagement.
• Support newly onboarded sellers to build sales and help existing low-revenue sellers improve performance through ongoing consultation.
• Manage and prioritize a seller portfolio, identify growth opportunities, and follow up consistently toward agreed sales and activity targets.
• Options.
• Apply for this job onlineApply.
• Share.
• Email this job to a friendRefer.
• Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
• Share on your newsfeed.

Skills:

Social media, Mandarin, English

Job type:

Full-time

• Preferred: BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing, Communications or Journalism can be a plus) 2 years minimum of work experience in sales and/or online advertising/social media Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets Strong verbal and written communication skills to pitch on the phone and compose compelling proposals Good time management skills and ability to organize their own day Client-focused, keen interest in customer interaction & ownership of bus ...
• Serve as a trusted consultant with partners to develop and optimize their channel: responsible for increasing platform usage and content creator adoption of various tools and features Detect and understand the customer's needs and objectives Knowledge on key platform features in order to connect the customer's needs to these features Handle a high volume of potential clients on a daily basis through video calls, email and phone calls Portfolio management and prioritization with the ability to detect opportunities and follow up with the content creators over several months.

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Bachelor's degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift Hospitality industry experience Minimum 1 years' experience as QA in call center Must be proficiency in English & Thai in terms of written, reading and speaking Able to start work immediately is preferred. Language.
• English - Thai.
• Conduct root cause and other data analysis Conduct QA evaluations per client requirements and provides QA progress reports to team lead Act as escalation point of conta ...

Skills:

Leadership Skill, English

Job type:

Full-time

• Excellent communication rapport-building skills. Strong analytical skills Strong ability to provide Operations Director/Managers with inputs on possible resolutions and recommendations on WFM and Reporting -related issues Able to take Management direction and cascade to staff Strong coaching skills Provide solutions to escalated issues and updates on account SLA concern to Operations and uppper management.
• Develop and implement Customer Service inbound and outbound contact strategies. Ensure Call Center applications, routing, hardware and software technologies (i.e., Nice ...

Skills:

Problem Solving

Job type:

Full-time

• Proficiency in Khmer language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok. Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Handle incoming calls, emails, and chat from customers in Khmer.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

Skills:

Social media, English, Korean

Job type:

Full-time

• Bachelor's degree in any field.
• Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
• Prior working experiences in customer-oriented product environment, consulting, or operations role.
• Ability to follow process and collaborate effectively to work in a team.
• Excellent written and communication skills in native and English language.
• Basic knowledge on Social media platforms as well as Computer operations.
• Inbound calls, email and chat support experience as an advantage.
• Have exceptional grammar typing accuracy skills - experience with business communication.
• Patience when handling tough cases.
• High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported.
• Flexible in shifting schedule.
• Fluent in Korean and English.
• Must be able to speak, read and write the required language to support.
• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat.
• Identify customer needs and assist them in using specific features and functionalities in the social media platform.
• Follow-up with customers to ensure their technical issues are resolved.
• Become and remain knowledgeable about social media products and community standards.
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Identify inefficiencies in workflows and suggest solutions.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.
• May be required to work in a 24/7 shift rotation in the future.

Skills:

Social media, English, Korean

Job type:

Full-time

• Preferred: BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing, Communications or Journalism can be a plus) 2 years minimum of work experience in sales and/or online advertising/social media Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets Strong verbal and written communication skills to pitch on the phone and compose compelling proposals Good time management skills and ability to organize their own day Client-focused, keen interest in customer interaction & ownership of bus ...
• Serve as a trusted consultant with partners to develop and optimize their channel: responsible for increasing platform usage and content creator adoption of various tools and features Detect and understand the customer's needs and objectives Knowledge on key platform features in order to connect the customer's needs to these features Handle a high volume of potential clients on a daily basis through video calls, email and phone calls Portfolio management and prioritization with the ability to detect opportunities and follow up with the content creators over several months.

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Main.
• Bachelor's degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift (3 shift / 5 working days) Minimum 1 years' experience as QA in call center Must be proficiency in English & Indonesian in terms of written, reading and speaking Able to start work immediately is preferred. Language.
• English - Indonesian.
• Conduct root cause and other data analysis Conduct QA evaluations per client requirements and provides QA progress reports to team lead Act as escalation point of contact for process questions, issues and resolution Act as Subject Matter Expert (SME) for QA evaluations Participate as project team member in problem prevention and continuous improvement projects.

Skills:

English

Job type:

Full-time

• Speech, Business, and/or Data Analytics background desired (3+ years).
• Degree in Data Science, Business Analytics, Computer Information Systems, Computer Science or Linguistics desired ; or equivalent experience Experience in preparing and presenting written project status reports and executive briefings.
• Experience in speech analytics/speech recognition.
• Experience with Nexidia, Verint, CallMiner Eureka, or other Interaction Analytics platforms preferred E xperience with PowerBi, Tableau tools preferred Experience in Sales programs preferred strong English, Thai speaking, reading and writing skills.
• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a c ontact center environment.
• Make recommendations and define strategies that solve critical business problems ; through both established industry best practices and creative innovations. Own on-time, accurate, quality analysis and reports/visualization s in tight alignment with specified project objectives. Package, deliver, and at times present key findings and briefings.
• Collaborate & communicate effectively with business sponsors, executives and stakeholders.
• Ability to build and maintain strong client relationships.
• Contribute to business value knowledge base and accurate support hand-offs.
• U tiliz e best practice speech analytics methodologies.
• Individual must be a confident team player who can work well with others, mentor new team members and provide (and receive) constructive feedback.
• Flexibility and ability to adjust to changing priorities in a fast-paced environment is a must. Strong analytical and problem-solving skills.
• The ideal candidate will thrive on change and possess an inquisitive mind.
• Excellent communication skills and a positive attitude are required.

Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer.
• Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

Skills:

Social media, English

Job type:

Full-time

• Preferred: BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing, Communications or Journalism can be a plus) 2 years minimum of work experience in sales and/or online advertising/social media Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets Strong verbal and written communication skills to pitch on the phone and compose compelling proposals Good time management skills and ability to organize their own day Client-focused, keen interest in customer interaction & ownership of bus ...
• Serve as a trusted consultant with partners to develop and optimize their channel: responsible for increasing platform usage and content creator adoption of various tools and features Detect and understand the customer's needs and objectives Knowledge on key platform features in order to connect the customer's needs to these features Handle a high volume of potential clients on a daily basis through video calls, email and phone calls Portfolio management and prioritization with the ability to detect opportunities and follow up with the content creators over several months.

Skills:

Google Cloud Platform, Business Development, Cloud Computing, Customer Relationship Management (CRM), English

Job type:

Full-time

• Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly.
• Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell.
• Execute outbound prospecting to source, contact, and engage prospective customers.
• Educate customers on what we have to offer.
• Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs.
• Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud security solutions (solution-selling) and build value for next steps in the sales process.
• Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com.
• Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline.

Skills:

English

Job type:

Full-time

• Fluent in both Thai and English (spoken and written) Minimum qualification: Bachelor's Degree Good communication and interpersonal skills Basic computer and typing proficiency Previous customer service or call center experience is an advantage Willingness to work in shifts, weekends, or public holidays as required Why Join Us? Competitive salary and performance incentives Professional and inclusive working environment Training and development opportunities Career growth in a global BPO company.
• Handle customer interactions via phone, email, or chat in Thai and English Assist cu ...

Skills:

Industry trends, Recruitment, English

Job type:

Full-time

• Bachelor's degree in Human Resource or any Equivalent field.
• Local Thai who is f uent in Chinese and English (spoken and written).
• Excellent interpersonal and communication skills Minimum of 2 years as a recruiter, BPO background will be an added advantage.
• Proficiency with social media, CV databases, and professional networks is preferred Comfortable in talking with people either through phone or physically Proficiency in documenting processes and keeping up with industry trends.
• Manage end-to-end recruitment lifecycle, from workforce planning, sourcing, screening, interviewing to offer negotiation and onboarding Act as a trusted partner to key stakeholders, providing talent market insights and recruitment advisory support Drive independent hiring initiatives with minimal supervision while ensuring alignment with business objectives Manage assigned hiring accounts as an Account Manager, owning recruitment delivery, timelines, and service quality Lead global hiring activities across multiple regions, ensuring compliance with local labor regulations and hiring practices Develop and execute effective sourcing strategies using job portals, social media, referrals, and direct search Build and maintain strong talent pipelines for current and future hiring needs Collaborate with hiring managers to define job requirements, competencies, and selection criteria Analyze recruitment metrics and continuously improve hiring processes and candidate experience Represent the employer brand professionally and consistently in all candidate and stakeholder interactions.

Skills:

Customer Relationship Management (CRM)

Job type:

Full-time

• Bachelor's degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism) Minimum of 2 years Training Experience in a BPO setting Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on connected cars applications or any car-related process or CRM is an advantage.
• Knowledge on instructional design is an advantage.
• Usage of MS Office Typing speed: 30 wpm Language level- Native Thai.
• Facilitate a new hire class during pre-process and process training Facilitate necessary or required annual upskilling or refreshers with existing resources Create and facilitate knowledge tests with existing Specialists and Support group in Operations Complete all training requirements based on the program's specifications Coach new hire Specialists on their overall training and nesting performance Conduct mock scenarios on all channels available Govern the nesting process and complete deliverables on time Assess new hire performance during Nesting and mitigate with appropriate actions when necessary Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum Assist in creating and developing training materials when necessary Follow all steps of BEST T&D.

Skills:

Data Entry, Telesales, English

Job type:

Full-time

• High school diploma or above (Diploma or Degree preferred) Minimum 6 months of experience in sales or customer service (call center experience is a plus) Excellent communication skills in Thai and English Confident, self-motivated, and target-oriented Able to work under pressure and in a fast-paced environment Basic computer skills and data entry experience.
• Make outbound calls to new and existing customers to promote company products or services Explain product features, answer customer inquiries, and handle objections Bui ...

Skills:

Microsoft Office, Social media, Vietnamese, English

Job type:

Full-time

• Bachelor's degree in any field.
• Fresh graduates are welcome to apply.
• Excellent attention to detail and ability to maintain focus during repetitive tasks.
• Strong understanding of social media platforms and various content types.
• Ability to stay current with evolving content policies and guidelines.
• Analytical and critical thinking skills.
• Ability to work in different shifts rotation (24/7 shifts).
• Ability to work on site for 100%.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Fluent in Vietnamese language and B2 level in English.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office Your application will include the following questions: Which of the following statements best describes your right to work in Thailand? What's your expected monthly basic salary? How much notice are you required to give your current employer? Which of the following languages are you fluent in? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays).
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines Generate data sets for production and machine learning purposes Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc. Review and classify emotions, gestures, and other relevant elements in content Annotate images in heat graphs or spectrograms to determine sleeping or active states Understand and stay up-to-date with content policies and guidelines Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format Identify content that does not comply with requirements and flag it for action Use basic judgment to perform required tasks effectively and accurately Display a strong bias to doing what's right for our community in supporting social media's mission Enforce social media Terms of Use by carefully monitoring reports of abuse on the site Work in a 24/7 shift rotation.

Skills:

English

Job type:

Full-time

• Proficiency in English (spoken and written).
• Sales/Inside Sales/Account Management experience mandatory.
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
• Strong communication, mentoring, and problem-solving skills.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.
• Willingness to work onsite Open to rotational shifts, weekends, and public holidays as required.
• Serve as the Subject Matter Expert (SME) for Thai-speaking customer service operations.
• Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
• Assist in training sessions, calibrations, and knowledge-sharing activities.
• Monitor and evaluate agents' interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
• Support the operations team in driving performance metrics and achieving client targets.
• Act as the go-to person for escalations, complex queries, and product/process clarifications.
• Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
• Provide feedback and reports to management on areas of improvement and best practices.

Skills:

Business Development, Negotiation, English

Job type:

Full-time

Manages the full sales cycle, engaging directly with sellers to onboard them onto the platform Responsible for pitching, closing and driving adoption through in-person interactions.

Experience:

7 years required

Skills:

Quantitative Analysis, Problem Solving, Leadership Skill, Japanese

Job type:

Full-time

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English and Japanese Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

English

Job type:

Full-time

• discovery.
• proposal.
• negotiation.
• closure Conduct consultative sales conversations with clients Maintain accurate pipeline hygiene and activity logs in CRM (daily) Meet or exceed monthly/quarterly revenue and conversion targets Collaborate with pre-sales, technical, and account management teams to drive deal velocity Prepare and deliver product pitches tailored to technical buyer personas.

Skills:

Google Cloud Platform, Business Development, Cloud Computing, Japanese, English

Job type:

Full-time

• BA/BS degree, technical degree desired Native in the language of the market, spoken and written Ability to speak and write English fluently and idiomatically Min. 2 years B2B Sales or Business development experience in outbound sales in the IT industry Some understanding of cloud computing concepts, in particular Google Cloud Platform Ability to connect business needs with adequate solutions, strong business acumen Strong interpersonal skills, team player and a high level of integrity and professionalism Comfortable working against an assigned quota in a phone based environment Thr ...
• Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell Execute outbound prospecting to source, contact, and engage prospective customers Educate customers on what we have to offer Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs. Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud security solutions (solution-selling) and build value for next steps in the sales process Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline 責任 四半期ごとの主要なパフォーマンスメトリックスを達成し 日々および週ごとのアクティビティのターゲットレベルを達成する 高い潜在的な見込み客 新規ビジネスとアップセルの両方 を特定するために割り当てられたアカウントポートフォリオを管理する アウトバウンドプロスペクティングを実行し 潜在的な顧客を発見 連絡し 関与させる 顧客に提供するものについて教育する 日々のアウトバウンド電話およびメール 主にコールドコール を実行し C レベルの意思決定者に連絡し 素早く信頼を築き ニーズを評価します 見込み客の痛みを理解し 技術要件を収集し ビジネスニーズを利用可能なクラウドセキュリティソリューション ソリューションセリング に関連付け セールスプロセスの次のステップのための価値を構築します Salesforce.com CRM データベース で見込み客および顧客データを更新および管理します Salesforce.com でリード 連絡先 口座 機会 アクティビティを管理します 生産性 変換率 機会 パイプラインなどの主要なパフォーマンス指標のためのチームおよび個人の目標に向かって作業します.

Skills:

Microsoft Office, English

Job type:

Full-time

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Skills:

Leadership Skill, Burmese, English

Job type:

Full-time

• Lead, coach, and motivate a team of Customer Service Representatives to achieve operational and quality targets.
• Monitor team performance and provide regular feedback and coaching.
• Ensure excellent customer service is delivered through effective issue resolution and adherence to company policies.
• Handle escalations and support team members in resolving complex customer concerns.
• Foster a positive, customer-focused culture while maintaining high performance standards.
• Track and report team performance metrics and identify opportunities for continuous improvement.
• Ensure compliance with operational procedures, security standards, and company policies.
• Collaborate with internal stakeholders to improve customer experience and operational efficiency.

Skills:

Problem Solving, Teamwork, English

Job type:

Full-time

• Bachelor's degree in any fields Fresh graduates are encouraged to apply Native Thai with professional level in English (B1) Must be able to speak, read and write the required language to support Phone Etiquette skill Problem solving and resolution skills Organizational and teamwork skills Customer Orientation and Focus Ability to work in a fast-paced environment Flexibility in regard to work schedules Prior contact center or customer service experience preferred Effective time management and organizational skills Flexible in shifting schedule.
• วุฒิการศึกษาระดับปริญญาตรีในสาขาใดก็ได้ ยินดีต้อนรับนักศึกษาจบใหม่ สัญชาติไทย และสามารถใช้ภาษาอังกฤษในระดับมืออาชีพ (B1) มีทักษะในการสื่อสารทางโทรศัพท์อย่างมืออาชีพ มีทักษะในการแก้ปัญหา ทักษะในการจัดระเบียบ และการทำงานเป็นทีม มีความมุ่งมั่น และใส่ใจในการให้บริการลูกค้า สามารถปรับตัวได้อย่างรวดเร็วในสภาพแวดล้อมการทำงานที่มีความเปลี่ยนแปลงสูง มีความยืดหยุ่นเกี่ยวกับเวลาทำงาน สามารถทำงานเป็นกะตามที่ได้รับมอบหมายได้ หากมีประสบการณ์ในสายงานบริการลูกค้าจะได้รับการพิจารณาเป็นพิเศษ มีทักษะการจัดการเวลา และการจัดระเบียบการทำงานที่ดี Responsibilities Handle pre and post reservation inquiries by phone, e-mail and messaging Handle customer requests by phone, e-mail and messaging Act as liaison between customer and client to resolve complaints Manage relationships by providing high levels of customer service and account management support.
• รับผิดชอบในการตอบข้อซักถามเกี่ยวกับผลิตภัณฑ์ต่างๆ ของลูกค้าผ่านทางโทรศัพท์ อีเมล และ Live chats ทำหน้าที่เป็นตัวกลางระหว่างลูกค้าและผู้ให้บริการเพื่อแก้ไขข้อร้องเรียนต่างๆ ดูแลความสัมพันธ์โดยการให้บริการลูกค้าอย่างมืออาชีพแลัมีประสิทธิภาพ.

Experience:

7 years required

Skills:

Quantitative Analysis, Problem Solving, Leadership Skill, English

Job type:

Full-time

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Good Communication Skills, English

Job type:

Full-time

• Native / fluent Thai language proficiency (spoken and written).
• Good communication skills in English (basic to intermediate level).
• Previous experience in customer service, call center, or related field is an advantage.
• Strong problem-solving skills and ability to multitask.
• Willingness to work onsite at Singha Complex, Bangkok. Able to start immediately and commit to a 3-month contract.
• Handle customer inquiries promptly and professionally through email, chat, and phone.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex cases to the appropriate department when necessary.
• Maintain proper records of customer interactions and transactions.
• Meet performance targets including response time, quality, and customer satisfaction.
• Uphold a positive and professional attitude when interacting with customers.

Skills:

Vietnamese, English

Job type:

Full-time

• discovery.
• proposal.
• negotiation.
• closure Conduct consultative sales conversations with clients Maintain accurate pipeline hygiene and activity logs in CRM (daily) Meet or exceed monthly/quarterly revenue and conversion targets Collaborate with pre-sales, technical, and account management teams to drive deal velocity Prepare and deliver product pitches tailored to technical buyer personas.

Skills:

English

Job type:

Full-time

• Proficiency in Thai and English (spoken and written).
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
• Strong communication, mentoring, and problem-solving skills.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.
• Willingness to work onsite Open to rotational shifts, weekends, and public holidays as required.
• Serve as the Subject Matter Expert (SME) for Thai-speaking customer service operations.
• Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
• Assist in training sessions, calibrations, and knowledge-sharing activities.
• Monitor and evaluate agents' interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
• Support the operations team in driving performance metrics and achieving client targets.
• Act as the go-to person for escalations, complex queries, and product/process clarifications.
• Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
• Provide feedback and reports to management on areas of improvement and best practices.

Skills:

Burmese, English

Job type:

Full-time

• Bachelor Degree Only Open for Thai Citizens who are proficient in Burmese language OR Permanent Thai resident pass holders English proficiency at CEFR B2 level or above and CEFR C1 Burmes e for reading, listening, and writing Strong verbal communication skills with clear and effective speech Excellent customer service, active listening, and problem-solving skills Ability to identify customer issues and provide effective, long-term resolutions Demonstrated empathy and the ability to personalize customer interactions Ability to resolve customer concerns while adhering to company poli ...
• Provide high-quality voice support to Burmese-speaking customers, addressing inquiries and resolving issues efficiently Deliver accurate information regarding financial services, products, and processes while adhering to company policies and procedures Listen actively to understand customer needs and provide effective, long-term solutions Handle customer concerns with professionalism, empathy, and a customer-first approach Resolve conflicts and escalate complex issues when necessary to ensure timely resolution Maintain accurate records of customer interactions in internal systems Meet quality, productivity, and customer satisfaction targets Represent the company's brand with professionalism and integrity in every customer interaction Participate in training sessions and continuously develop product knowledge and customer service skills.

Skills:

Microsoft Office, English

Job type:

Full-time

• Ideally 1-2 years work experience in content moderation.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• และ วุฒิการศึกษา: วุฒิการศึกษา: จบปริญญาตรี หรือ อนุปริญญา ขึ้นไปในสาขาใดก็ได้ ต้องผ่านข้อสอบภาษาอังกฤษโดยมีคะแนน B2 ขึ้นไป (รวมอ่าน, เขียน สื่อสาร และ ความเข้าใจ https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions) ประสบการณ์ทำงาน: ประสบการณ์ขั้นต่ำ 6 เดือนในด้านบริการลูกค้าในสายงานใดก็ได้ ยินดีพิจารณานักศึกษาจบใหม่หากมีคุณสมบัติตามที่เราต้องการเช่น สามารถสื่อสารภาษาอังกฤษได้ดี เคยมีประสบการณ์ตรงด้าน call centre มาก่อนจะพิจารณาเป็นพิเศ ทักษะที่จําเป็น: การบริการลูกค้า การแก้ไขปัญหาของลูกค้า การจัดการความคาดหวังของลูกค้า ทักษะการฟังและเข้าใจ ความสามารถในการจัดการกับคําถามและการต่อรองอย่างมืออาชีพ การสื่อสารกับผู้อื่นอย่างถูกวิธี สามารถรับข้อเสนอแนะอย่างต่อเนื่องและทํางานในสภาพแวดล้อมการทํางานที่รวดเร็ว ทัศนคติเชิงบวกและความเต็มใจที่จะเรียนรู้และก้าวไปข้างหน้าเพื่อการพัฒนาตนเอง ความฉลาดทางอารมณ์และความสามารถในการสงบสติอารมณ์เมื่อลูกค้าเครียดหรือรําคาญ ทักษะการใช้เหตุผลและการวิเคราะห์ที่ดี สามารถแสดงให้เห็นถึงการคิดเชิงวิพากษ์ทัศนคติเชิงรุกและการสื่อสารที่สงบในสถานการณ์ที่ท้าทาย ต้องสามารถพูด อ่าน และเขียนในภาษาที่ต้องการได้อย่างดีเยี่ยม ทักษะทางเทคนิค: ความเร็วในการพิมพ์ขั้นต่ํา 40wpm พร้อมคะแนนความแม่นยํา 90% ความรู้ด้านคอมพิวเตอร์และคุ้นเคยกับ Microsoft Windows และ Microsoft Office อย่างเต็มที่ Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Review the content that has been received by internal systems or users to ensure that it complies with the community guidelines established within program. Comply with the performance indicators or parameters defined in the program Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client. Make outbound calls/receive incoming calls for issues/sensitive situations and appropriately log events. Investigate & make timely escalations that require special attention in accordance with established procedures. Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information. Participate in continuous training programs established by the company for optimal development in the role. Properly use the tools assigned for the development of their work. Comply with all the orders, instructions, procedures related and complementary to the role Be attentive to the communications that arrive through the different communication channels of the company ความรับผิดชอบอื่น ๆ: (อาจปฏิบัติหน้าที่อื่น ๆ ตามที่ร้องขอซึ่งอาจไม่ได้ระบุไว้โดยเฉพาะในเอกสารนี้) ภาพรวมของฝ่ายบริการลูกค้า: ฝ่ายบริการลูกค้าแสดงถึงวัฒนธรรม และค่านิยมของลูกค้า ทัศนคติและพฤติกรรมของคุณจะเป็นตัวกําหนดว่าเราดูแลลูกค้าอย่างไร จําเป็นอย่างยิ่งที่ฝ่ายบริการลูกค้าจะต้องรักษาทัศนคติเชิงบวก เห็นอกเห็นใจ และเป็นมืออาชีพต่อลูกค้าตลอดเวลา ข้อกังวลของลูกค้าต้องได้รับการจัดการในเชิงบวกและเป็นมืออาชีพ ต้องโต้ตอบ สนับสนุน เปิดรับข้อเสนอแนะและรายงานปัญหาในนามของลูกค้าของเรา.

Skills:

Social media, English

Job type:

Full-time

• Preferred: BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing, Communications or Journalism can be a plus) 2 years minimum of work experience in sales and/or online advertising/social media Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets Strong verbal and written communication skills to pitch on the phone and compose compelling proposals Good time management skills and ability to organize their own day Client-focused, keen interest in customer interaction & ownership of bus ...
• Serve as a trusted consultant with partners to develop and optimize their channel: responsible for increasing platform usage and content creator adoption of various tools and features Detect and understand the customer's needs and objectives Knowledge on key platform features in order to connect the customer's needs to these features Handle a high volume of potential clients on a daily basis through video calls, email and phone calls Portfolio management and prioritization with the ability to detect opportunities and follow up with the content creators over several months.

Experience:

2 years required

Skills:

Mandarin, English

Job type:

Full-time

• Bachelor's degree holder is required Minimum 2 years of working experience is a Must Fluent in Taiwanese Mandarin (spoken and written) Good command of English for internal communication Previous experience in customer service, call center, or similar roles preferred Excellent written and verbal communication skills Strong problem-solving abilities and attention to detail Ability to multitask and work in a fast-paced environment Proficient with computer systems and CRM tools is a plus.
• Respond promptly and professionally to customer inquiries via email and live chat Co ...

Skills:

Quality Assurance, Meet Deadlines, Assurance, Japanese, English

Job type:

Full-time

• Japanese: C1 level English: B2 level.
• Japanese language proficiency at C1 level is required English language proficiency at B2 level is required Bachelor Degree or above Previous experience in Quality Assurance, Quality Analysis, Operations, Training, or a similar role is preferred Strong understanding of quality auditing, defect identification, root-cause analysis, and feedback mechanisms Strong analytical and problem-solving skills, with the ability to translate quality data into actionable insights Effective verbal and written commun ...
• Language specific audits for the releavant project Meeting audit productivity & attendance targets to ensure no impact to business for the supporetd market Share feedback with the agents on all people related defects Conduct training and refreshers (On all blatant & non blatant opportunities) Support and mentor new employees, if needed (Conducting quality session during all NHT classes) Help operations on key metrics performance (Sharing insights & suggest action plan) Preperation of WBR, MBR and QBR for respective market Conduct weekly quiz and spot checks on new updates & common defects Participating in all calibration sessions, and keeping the variance with in the target range.

Skills:

Problem Solving

Job type:

Full-time

• Proficiency in Thai language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok. Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Handle incoming calls, emails, and chat from customers in Thai.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

Skills:

Problem Solving

Job type:

Full-time

ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.

Skills:

Negotiation, Customer Relationship Management (CRM), English

Job type:

Full-time

Manages the full sales cycle, nurturing client relationships from onboarding to renewal Responsible for optimizing account performance, driving revenue growth, and identifying upsell or cross sell opportunities.

Skills:

English

Job type:

Full-time

• Bachelor's degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism) Minimum of 2 years Training Experience in a BPO setting Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on connected cars applications or any car-related process or CRM is an advantage.
• Knowledge on instructional design is an advantage.
• Usage of MS Office Typing speed: 30 wpm Language level- English (C2 to C1 Level).
• Facilitate a new hire class during pre-process and process training Facilitate necessary or required annual upskilling or refreshers with existing resources Create and facilitate knowledge tests with existing Specialists and Support group in Operations Complete all training requirements based on the program's specifications Coach new hire Specialists on their overall training and nesting performance Conduct mock scenarios on all channels available Govern the nesting process and complete deliverables on time Assess new hire performance during Nesting and mitigate with appropriate actions when necessary Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum Assist in creating and developing training materials when necessary Follow all steps of BEST T&D.

Experience:

2 years required

Skills:

Problem Solving

Job type:

Full-time

• Minimum requirements: Bachelor Degree preferred Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user experience.
• Provide mentorship, guidance and career development to members of your team Lead a high-performing team through an exciting transition to build problem solving, critica ...

Skills:

Microsoft Office, Social media, English, Korean

Job type:

Full-time

• Bachelor's degree in any field.
• Fresh graduates are welcome to apply.
• Excellent attention to detail and ability to maintain focus during repetitive tasks.
• Strong understanding of social media platforms and various content types.
• Ability to stay current with evolving content policies and guidelines.
• Analytical and critical thinking skills.
• Ability to work in different shifts rotation (24/7 shifts).
• Ability to work on site for 100%.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Fluent in Indonesian language and B2 level in English.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office Your application will include the following questions: Which of the following statements best describes your right to work in Thailand? What's your expected monthly basic salary? How much notice are you required to give your current employer? Which of the following languages are you fluent in? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays).
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines Generate data sets for production and machine learning purposes Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc. Review and classify emotions, gestures, and other relevant elements in content Annotate images in heat graphs or spectrograms to determine sleeping or active states Understand and stay up-to-date with content policies and guidelines Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format Identify content that does not comply with requirements and flag it for action Use basic judgment to perform required tasks effectively and accurately Display a strong bias to doing what's right for our community in supporting social media's mission Enforce social media Terms of Use by carefully monitoring reports of abuse on the site Work in a 24/7 shift rotation.

Experience:

2 years required

Skills:

Problem Solving

Job type:

Full-time

• Minimum requirements: Bachelor Degree preferred Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user experience.
• Provide mentorship, guidance and career development to members of your team Lead a high-performing team through an exciting transition to build problem solving, critica ...

Skills:

Social media, Vietnamese, English

Job type:

Full-time

• Preferred: BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing, Communications or Journalism can be a plus) 2 years minimum of work experience in sales and/or online advertising/social media Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets Strong verbal and written communication skills to pitch on the phone and compose compelling proposals Good time management skills and ability to organize their own day Client-focused, keen interest in customer interaction & ownership of bus ...
• Serve as a trusted consultant with partners to develop and optimize their channel: responsible for increasing platform usage and content creator adoption of various tools and features Detect and understand the customer's needs and objectives Knowledge on key platform features in order to connect the customer's needs to these features Handle a high volume of potential clients on a daily basis through video calls, email and phone calls Portfolio management and prioritization with the ability to detect opportunities and follow up with the content creators over several months.

Skills:

Japanese

Job type:

Full-time

• Bachelor's degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism) Minimum of 2 years Training Experience in a BPO setting Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on connected cars applications or any car-related process or CRM is an advantage.
• Knowledge on instructional design is an advantage.
• Usage of MS Office Typing speed: 30 wpm Language level- Japanese (N2 to N1 Level).
• Facilitate a new hire class during pre-process and process training Facilitate necessary or required annual upskilling or refreshers with existing resources Create and facilitate knowledge tests with existing Specialists and Support group in Operations Complete all training requirements based on the program's specifications Coach new hire Specialists on their overall training and nesting performance Conduct mock scenarios on all channels available Govern the nesting process and complete deliverables on time Assess new hire performance during Nesting and mitigate with appropriate actions when necessary Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum Assist in creating and developing training materials when necessary Follow all steps of BEST T&D.

Skills:

Mechanical Engineering, English, Malay

Job type:

Full-time

• discovery.
• proposal.
• negotiation.
• closure Conduct consultative sales conversations with clients Maintain accurate pipeline hygiene and activity logs in CRM (daily) Meet or exceed monthly/quarterly revenue and conversion targets Collaborate with pre-sales, technical, and account management teams to drive deal velocity Prepare and deliver product pitches tailored to technical buyer personas.

Experience:

7 years required

Skills:

Quantitative Analysis, Problem Solving, Leadership Skill

Job type:

Full-time

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English and Thai is highly preferred (depends on the market assignment) Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Punctual, Android, Vietnamese, English

Job type:

Full-time

• Must be a native Vietnamese speaker Owns an Android smartphone with Android 6.0 or above and stable internet connectivity Has personal transportation and is willing to travel to assigned locations Able to communicate in Vietnamese and basic English for training and application usage Comfortable working independently in a field-based environment Good attention to detail and ability to follow instructions accurately Responsible, punctual, and able to meet assigned targets and deadlines Prior experience in field data collection, surveys, or similar projects is an advantage but not req ...
• Travel to assigned locations to perform WiFi data collection activities Use an Android smartphone and company-provided application to capture and submit required data Follow project guidelines and operational procedures accurately during fieldwork Ensure collected data is complete, accurate, and submitted on time Maintain regular communication with the project and recruitment teams Report technical issues or field challenges promptly Complete assigned daily or weekly targets within project timelines Adhere to all safety, confidentiality, and compliance requirements while conducting field activities.

Skills:

Recruitment

Job type:

Full-time

• Bachelor's degree in Discipline or equivalent diploma.
• Proven experience in candidate sourcing, talent acquisition, or recruitment.
• Knowledge in all sourcing channels.
• Experience in Multi-lingual sourcing.
• Familiarity with applicant tracking systems (ATS) and recruitment software.
• Strong knowledge of various sourcing methods and tools.
• Excellent communication and interpersonal skills.
• High level of organizational and time-management abilities.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Professionalism and a commitment to maintaining confidentiality.
• Utilize various sourcing techniques and platforms, including job boards, social media, professional networks, and direct outreach, to identify and attract potential candidates.
• Review resumes and applications to evaluate candidates' qualifications, experience, and suitability for open positions.
• Build and maintain a database of qualified candidates for current and future job openings, ensuring a continuous pipeline of talent.
• Initiate and maintain contact with candidates, providing information about job opportunities, company culture, and the recruitment process.
• Stay informed about industry trends, competitor hiring practices, and emerging talent acquisition technologies to enhance sourcing strategies.
• Work closely with recruiters and hiring managers to understand their staffing needs and provide support in sourcing candidates that align with those needs.
• Contribute to the development and promotion of the company's employer brand to attract passive candidates and enhance the organization's reputation in the job market.
• Maintain accurate and up-to-date records of candidate interactions and progress in the applicant tracking system (ATS).
• Ensure that all sourcing activities comply with relevant laws and regulations, including data privacy and equal employment opportunity guidelines.

Experience:

2 years required

Skills:

Problem Solving

Job type:

Full-time

• Bachelor Degree preferred Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user experience Must be Native Thai speaker.
• Provide mentorship, guidance and career development to members of your team Lead a high-performing team through an exciting transition to build problem solving, critica ...

Experience:

1 year required

Skills:

Problem Solving, Japanese

Job type:

Full-time

• Bachelor Degree preferred.
• Proficiency in Japanese (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Skills:

Social media, Japanese, English

Job type:

Full-time

Serve as a trusted consultant with partners to develop and optimize their channel: responsible for increasing platform usage and content creator adoption of various tools and features Detect and understand the customer's needs and objectives Knowledge on key platform features in order to connect the customer's needs to these features Handle a high volume of potential clients on a daily basis through video calls, email and phone calls Portfolio management and prioritization with the ability to detect opportunities and follow up with the content creators over several months 資格 望ましい要件 ...

Skills:

Social media, English

Job type:

Full-time

• Preferred: BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing, Communications or Journalism can be a plus) 2 years minimum of work experience in sales and/or online advertising/social media Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets Strong verbal and written communication skills to pitch on the phone and compose compelling proposals Good time management skills and ability to organize their own day Client-focused, keen interest in customer interaction & ownership of bus ...
• Serve as a trusted consultant with partners to develop and optimize their channel: responsible for increasing platform usage and content creator adoption of various tools and features Detect and understand the customer's needs and objectives Knowledge on key platform features in order to connect the customer's needs to these features Handle a high volume of potential clients on a daily basis through video calls, email and phone calls Portfolio management and prioritization with the ability to detect opportunities and follow up with the content creators over several months.

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Bachelor's degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift (3 shift / 5 working days) Minimum 1 years' experience as QA in call center Must be proficiency in English in terms of written, reading and speaking Able to start work immediately is preferred. Language Requirement: English.
• Conduct root cause and other data analysis Conduct QA evaluations per client requirements and provides QA progress reports to team lead Act as escalation point of contact for process questions, issues and resolution Act as Subject Matter Expert (SME) f ...

Skills:

Vietnamese, English

Job type:

Full-time

• Bachelor's degree in any discipline.
• Native-level proficiency in Vietnamese (minimum C1 level).
• English proficiency at B2 level or above.
• Prior experience in the hospitality industry is required.
• Previous customer service experience in a BPO or call center environment is preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Customer-oriented mindset with a positive and professional attitude.
• Provide excellent customer support to Vietnamese-speaking customers through phone, email, chat, or other communication channels.
• Respond to customer inquiries promptly, professionally, and accurately.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Escalate complex cases to the appropriate teams when necessary.
• Maintain accurate records of customer interactions in the system.
• Meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
• Follow company policies, procedures, and service standards.
• Collaborate with internal teams to ensure timely issue resolution.

Skills:

Japanese

Job type:

Full-time

Responsibilities 主な業務内容 日本語でのお問い合わせ対応 電話 チャット メール プロジェクトにより異なる可能性あり プロジェクトの要件に基づいたカスタマーサポートの提供 注文 技術的サポート 予約 アカウント関連のご相談対応 応対記録の正確な入力および 社内基準 コンプライアンスの遵守 エスカレーション案件の対応において 社内チームとの連携 プロジェクトごとのKPI および SLA に準じたパフォーマンスの維持.

Experience:

1 year required

Skills:

Japanese, English

Job type:

Full-time

• Bachelor's degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years' experience as QA in call center.
• Must be proficiency in English & Japanese in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language.
• English.
• Japanese.
• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.
• Options.
• Apply for this job onlineApply.
• Share.
• Email this job to a friendRefer.
• Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
• Share on your newsfeed.

Experience:

1 year required

Skills:

Problem Solving, English

Job type:

Full-time

• Proficiency in English & Thai (spoken and written).
• Hospitality industry experience.
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
• Options.
• Apply for this job onlineApply.
• Share.
• Email this job to a friendRefer.
• Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
• Share on your newsfeed.

Skills:

Microsoft Office, Social media, English

Job type:

Full-time

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about social media products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what's right for our community in supporting social media's mission Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce social media Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Skills:

Microsoft Office, Social media, English

Job type:

Full-time

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about social media products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what's right for our community in supporting social media's mission Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce social media Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Experience:

2 years required

Skills:

Social media, Cantonese, Mandarin, English

Job type:

Full-time

• Minimum B1-B2 level in English. Minimum C1 level in Traditioanl Chinese and/or Cantonese. Must be able to speak, read, and write Mandarin and/or Cantonese to support the required market. Bachelor's degree in any field. Minimum of 2 years of full-time work experience - applicable for expats ( Candidates with qualifications below a bachelor's degree must have at least 5 years of full-time work experience) Excellent attention to detail and ability to maintain focus during repetitive tasks. Strong understanding of social media platforms and various content types. Ability to stay curren ...
• Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines. Generate data sets for production and machine learning purposes. Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc. Review and classify emotions, gestures, and other relevant elements in content. Annotate images in heat graphs or spectrograms to determine sleeping or active states. Understand and stay up to date with content policies and guidelines. Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format. Identify content that does not comply with requirements and flag it for action. Use judgment to perform required tasks effectively and accurately. (May perform other duties as requested that may not be specifically addressed in this document.).