Qualifications

Bachelor's degree in any discipline. Native-level proficiency in Vietnamese (minimum C1 level). English proficiency at B2 level or above. Prior experience in the hospitality industry is required. Previous customer service experience in a BPO or call center environment is preferred. Strong communication, interpersonal, and problem-solving skills. Ability to multitask and work effectively in a fast-paced environment. Customer-oriented mindset with a positive and professional attitude.

Responsibilities

Provide excellent customer support to Vietnamese-speaking customers through phone, email, chat, or other communication channels. Respond to customer inquiries promptly, professionally, and accurately. Resolve customer issues efficiently while maintaining a high level of customer satisfaction. Escalate complex cases to the appropriate teams when necessary. Maintain accurate records of customer interactions in the system. Meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics. Follow company policies, procedures, and service standards. Collaborate with internal teams to ensure timely issue resolution.