Teleperformance
Customer Service Team Lead - Thai
atTeleperformanceCustomer Service Team Lead - Thai
Job Locations
TH-Bangkok-Bangkok
Requisition Post Information* : Posted Date
Requisition ID
Category
Client Operations
Country
Thailand
Overview
We are looking for Customer Service Team Lead - Thai Speaking to join our team at Teleperformance Thailand. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
Qualifications
Bachelor Degree preferred.
- Proficiency in English & Thai (spoken and written).
- Hospitality industry experience
- Significant experience in a complex fast paced environment.
- Minimum 1 year of prior relevant people management experience.
- Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
- Ability to work across shifts and also support the team training and quality.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Excellent written and verbal communication skills.
- Passion for ensuring an excellent user experience.
Responsibilities
Provide mentorship, guidance and career development to members of your team.
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
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Experience required
- 1 years
Salary
- Negotiable
Job function
- Customer Service
- Management
Job type
- Full-time
Company overview
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working
