Experience:

5 years required

Skills:

Project Management

Job type:

Full-time

• Lead the integration of IHG's Journey to Tomorrow strategy across EAPAC, translating global sustainability commitments into practical regional plans and helping hotels embed priorities into everyday operations.
• Drive key environmental programmes across the region, including decarbonisation roadmaps, water stewardship, single-use item reduction and sustainability certification, identifying opportunities to accelerate progress and measurable impact.
• Partner with hotel operations, engineering and other business teams to embed sustain ...
• Build trusted relationships with hotel teams, owners and regional stakeholders, delivering workshops and guidance, addressing implementation challenges and sharing successful sustainability practices across markets.
• Track sustainability performance and market developments across EAPAC, using data and insights to identify opportunities, communicate progress and bring regional perspectives back into the wider Journey to Tomorrow strategy.
• What we need from you.
• 5+ years of experience in environmental sustainability, carbon or energy management, with practical experience delivering environmental improvements across carbon, water and waste.
• Experience working within a multi-site, franchise, licensing or third-party operator environment, with the ability to influence outcomes across different markets and geographies.
• Strong understanding of environmental sustainability, including carbon reduction, energy efficiency, water stewardship, waste management and recognised sustainability certification approaches.
• Excellent stakeholder management and communication skills, with the confidence to build trusted relationships, constructively challenge senior stakeholders and influence decisions without direct authority.
• Strong project management and analytical skills, with the ability to manage multiple priorities, interpret sustainability performance data and turn insights into clear recommendations and actions.

Job type:

Full-time

• Drive the execution and adoption of commercial strategies, tools, and initiatives across a portfolio of hotels to maximise revenue and overall business performance.
• Act as the key escalation point and subject matter expert, supporting commercial teams in improving performance and unlocking revenue opportunities.
• Use data, insights, and reporting to provide tailored recommendations that guide revenue-driving initiatives across sales, marketing, and distribution channels.
• Partner with functional leaders to implement best practices, optimise channel performance, and drive outperformance across key commercial metrics.
• Set direction and lead commercial teams to deliver against targets, aligning strategies across sales, marketing, and revenue management functions.
• Build strong relationships with owners and senior stakeholders, supporting revenue growth, commercial planning, and long-term business performance.
• What we need from you.
• Strong experience in commercial, sales, or revenue management roles within hospitality or a multi-unit environment, with a proven track record in driving performance.
• Deep understanding of commercial strategy, including sales, marketing, and revenue management, with the ability to translate insights into action.
• Highly analytical mindset with the ability to interpret data, identify trends, and influence performance outcomes.
• Strong stakeholder management and influencing skills, with the ability to partner effectively across senior leaders and cross-functional teams.
• Experience working across multiple markets or brands, with the ability to adapt strategies to different business environments.
• Results-driven, commercially astute, and able to operate independently in a fast-paced, dynamic environment.

Skills:

Leadership Skill

Job type:

Full-time

• Act as the revenue lead for a portfolio of hotels, driving pricing, demand, and distribution strategies through regular performance reviews and ongoing engagement with hotel teams.
• Use data, insights, and market intelligence to identify performance opportunities and implement strategies to maximise revenue and profitability across the portfolio.
• Partner with commercial, sales, and marketing teams to align strategies, improve channel performance, and optimise overall revenue delivery.
• Support the rollout of new systems, tools, and revenue initiatives, ensuring strong adoption and capability across teams.
• Contribute to and lead key projects that enhance revenue management practices, processes, and overall performance outcomes.
• Coach and support team members, building capability and strengthening the overall revenue management talent pipeline.
• What we need from you.
• Proven experience (6+ years) in revenue management, pricing, or commercial strategy, ideally within hospitality or a similar industry.
• Strong understanding of revenue management principles, pricing strategies, and demand optimisation techniques.
• Highly analytical with the ability to translate data, market insights, and trends into clear, actionable strategies.
• Strong communication and stakeholder management skills, with the ability to influence and align cross-functional teams.
• Demonstrated ability to manage multiple priorities, work independently, and deliver results in a fast-paced environment.
• Leadership mindset with the ability to coach, develop, and inspire others while driving performance outcome.

Skills:

Leadership Skill

Job type:

Full-time

• Nationality: Thai nationals only.
• Minimum Experience: Proven leadership experience in a similar senior hotel operations role at an internationally branded hotel with 500+ rooms and large-scale Food & Beverage operations.
• International Exposure: Previous overseas work experience in a similar role is required.
• Leadership & Business Acumen: Strong leadership, people development, and operational management capabilities, with a proven track record of driving guest satisfaction, operational excellence, and financial performance.
• Brand Standards: A solid understanding of international hotel brand standards and the ability to lead diverse operational teams in a fast-paced hospitality environment.
• Target Start Date: Q1 2027.

Experience:

3 years required

Skills:

Negotiation, Leadership Skill, Microsoft Office, English

Job type:

Full-time

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum 3-5 years of experience in hotel sales, preferably in an international hotel environment.
• Strong knowledge of Bangkok's hospitality market, corporate accounts, and MICE business.
• Proven track record in achieving sales targets and developing new accounts.
• Excellent communication, negotiation, and presentation skills.
• Strong leadership, interpersonal, and relationship-building abilities.
• Good command of English and Thai.
• Proficient in Microsoft Office and hotel sales systems.

Experience:

5 years required

Skills:

Negotiation, English

Job type:

Full-time

• Develop and execute sales strategies to grow leisure business and resort revenue.
• Manage and strengthen relationships with travel agents, tour operators, wholesalers, OTAs, and key leisure partners.
• Identify new business opportunities and actively prospect potential accounts.
• Conduct regular sales calls, presentations, networking events, and market visits.
• Represent the resort at trade shows, roadshows, and industry events.
• Negotiate contracts, rates, and partnership agreements to optimize profitability.
• Monitor market trends, competitor activities, and customer insights to identify growth opportunities.
• Work closely with Revenue Management, Marketing, and Resort Operations teams to ensure seamless execution of sales initiatives.
• Prepare sales reports, forecasts, and account development plans.
• Achieve individual and team sales targets in line with the resort's business objectives.
• Minimum 5 years of sales experience in hospitality, preferably in luxury or upscale hotels/resorts.
• Strong network within the Thailand leisure travel market and travel trade industry.
• Proven track record in generating leisure room revenue and developing key accounts.
• Excellent communication, negotiation, and presentation skills.
• Self-motivated, proactive, and target-oriented with strong business acumen.
• Ability to work independently while maintaining strong collaboration with resort teams.
• Excellent command of English and Thai, both written and spoken.
• What We Offer.
• Competitive salary and incentive opportunities.
• Group insurance and employee benefits.
• Special room rates and privileges across IHG Hotels & Resorts worldwide.
• Career development opportunities within a global hospitality company.
• Location: Bangkok-based with regular travel to InterContinental Hua Hin Resort and key markets as required.

Experience:

4 years required

Skills:

Management

Job type:

Full-time

• Building a positive work environment for all IHG colleagues throughout their career with us - from onboarding, to training and promotions, through to exit.
• Leading, educating and training the wider team and General Manager on people issues and HR disciplines to enhance performance.
• Developing creative ways to inspire and motivate team members to provide our hotel guests with unique experiences.
• Overseeing day-to-day HR management, reporting and filing and identifying process areas for attention.
• Identifying and analysing the local market to ensure our own offering remains competitive.
• Enhancing our hotels' reputation in the local community and beyond, and promoting team member involvement in the local community.
• Bachelor's degree, higher education qualification or equivalent.
• Four years of related experience in HR - supervisory experience is also beneficial.
• Professional HR designation preferred.
• Ability to maintain confidentiality to the extent possible in all HR-related matters.
• Must speak local language(s).
• Other languages preferred.
• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and you'll become part of our ever-growing global family.

Job type:

Full-time

• Making sure every single room is at its absolute best for our guests.
• Helping our guests in any way you can - whether they've forgotten their toothbrush or just need to find the elevator.
• Keeping your supervisor in the loop by advising them of any progress or problems.
• Monitoring and controlling supplies to minimise waste.
• Doing your best to reunite guests with any lost or misplaced items.
• Regularly assisting with deep clean projects.
• It's a physical role and you'll be on your feet most of the day, so fitness is important.
• Occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You may need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts - you may be required to work nights, weekends and/or holidays.
• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and you'll become part of our ever-growing global family.

Skills:

Purchasing

Job type:

Full-time

• Developing, leading and executing purchasing strategies.
• Tracking and reporting key functional metrics to reduce expenses and improve effectiveness.
• Crafting negotiation strategies and closing deals with optimal terms.
• Forecast price and market trends to identify changes of balance in buyer-supplier power.
• Seek and partner with reliable vendors and suppliers.
• Determine quality and timing of deliveries.
• Control all Finance and Accounting expenses through careful use of all resources & promotes this to be one of the required habits among all colleagues.
• Established and maintains good relations with other staff within the department and between others departments.

Skills:

Leadership Skill

Job type:

Full-time

• Provide a professional, advisory and executive support service to the Executive Team to assist in meeting the strategic goals of the establishment.
• Supervise and control the Maintenance Request System.
• Control, initiate and undertake assigned capital projects, from design and pricing to construction and commissioning.
• Control and administer all Engineering and Utility Supply contracts throughout the Hotel.
• Oversee the general cost control aspects of maintenance.
• Carry out regular inspections of plant and equipment and ensure that inspections required by Government authorities are conducted and documented.
• Carry out general room inspections and preventative maintenance inspections.
• Source quotations and supervise Property Maintenance Contractors on site.
• Control and supervise the Fire Protection Preventative Maintenance Program.
• Check all Fire and Engineering safety features to ensure they operate at peak efficiency.
• Ensure proper records are kept relating to all plant and equipment for the complex.
• Ensure proper measures are taken to protect the environment and the Hotel's adherence to it.
• Institute systems to save energy, water and resources.
• Implements energy and water management systems to minimize wastage and costs.
• Supervise the daily operation and maintenance of buildings, electrical and mechanical services, water features, fixtures, furnishings and equipment.
• Liaise and supervise all Property Maintenance Contractors on site and ensure appropriate standards are met.
• Carry out all emergency repairs to all technical equipment, general fitting, welding and machining.
• Maintain and audit all workshop tools and equipment for the running of workshop's trades and functions.
• Ensure that workshops have adequate stock and materials in Stores and that all workshops are kept in a clean and safe environment.
• Oversee so that expenses are in line with departmental budgeting, capital plan and projects.
• Participate in the preparation of the Strategic Business and Operating Plans.
• Prepare monthly outlook/forecasts and reports.
• Attend meetings as required.
• Ensure that all associates comply with the grooming and uniform standards.
• Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.
• General.
• Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
• Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
• Oversee the selection and appointment of new associates within the department.
• Conduct regular colleague meetings to keep all associates are fully informed.
• Participate in the Hotel "Manager on Duty" program.
• Ensure compliance with legislated workplace health and safety requirements.
• Comply with all IHG Standards and Procedures.
• Actively promote a work environment, which cares for guests and associates alike.
• People.
• Direct daily engineering needs, plan and assign work ensuring you always have the right team in place.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
• Recommend or initiate any HR elated actions where needed.
• Ensure a safe and secure environment for guests, team members in compliance with regulatory policies and procedures.
• Maintain relations with outside contacts including guests, regulatory agencies, others as needed.
• Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader.
• Guest Experience.
• Help guests needs to ensure their satisfaction.
• Use a maintenance programmed to ensure the hotel is maintained and in service for our guests.
• Responsible business.
• Maintain and order parts and supplies whilst minimizing waste and maintaining "green" initiatives.
• May be responsible for hotel security to minimize risk of theft, crime and other hazards.
• Ad-hoc duties - unexpected moments when we have to pull together to get a task done.

Skills:

Sales

Job type:

Full-time

• Develop awareness and reputation of the hotel and the brand in the local community.
• Ensure clear communication through sales system of these accounts and their potential.
• Produce periodic reports and forecasts for the team.
• Ensure sufficient accounts in the pipeline.
• Perform other duties as assigned.

Skills:

Problem Solving, Leadership Skill

Job type:

Full-time

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Good writing skills.
• Leadership Skills.

Job type:

Full-time

• Drive the execution and adoption of commercial strategies, tools, and initiatives across a portfolio of hotels to maximise revenue and overall business performance.
• Act as the key escalation point and subject matter expert, supporting commercial teams in improving performance and unlocking revenue opportunities.
• Use data, insights, and reporting to provide tailored recommendations that guide revenue-driving initiatives across sales, marketing, and distribution channels.
• Partner with functional leaders to implement best practices, optimise channel performance, and drive outperformance across key commercial metrics.
• Set direction and lead commercial teams to deliver against targets, aligning strategies across sales, marketing, and revenue management functions.
• Build strong relationships with owners and senior stakeholders, supporting revenue growth, commercial planning, and long-term business performance.
• What we need from you.
• Strong experience in commercial, sales, or revenue management roles within hospitality or a multi-unit environment, with a proven track record in driving performance.
• Deep understanding of commercial strategy, including sales, marketing, and revenue management, with the ability to translate insights into action.
• Highly analytical mindset with the ability to interpret data, identify trends, and influence performance outcomes.
• Strong stakeholder management and influencing skills, with the ability to partner effectively across senior leaders and cross-functional teams.
• Experience working across multiple markets or brands, with the ability to adapt strategies to different business environments.
• Results-driven, commercially astute, and able to operate independently in a fast-paced, dynamic environment.

Skills:

Leadership Skill

Job type:

Full-time

• Act as the revenue lead for a portfolio of hotels, driving pricing, demand, and distribution strategies through regular performance reviews and ongoing engagement with hotel teams.
• Use data, insights, and market intelligence to identify performance opportunities and implement strategies to maximise revenue and profitability across the portfolio.
• Partner with commercial, sales, and marketing teams to align strategies, improve channel performance, and optimise overall revenue delivery.
• Support the rollout of new systems, tools, and revenue initiatives, ensuring strong adoption and capability across teams.
• Contribute to and lead key projects that enhance revenue management practices, processes, and overall performance outcomes.
• Coach and support team members, building capability and strengthening the overall revenue management talent pipeline.
• What we need from you.
• Proven experience (6+ years) in revenue management, pricing, or commercial strategy, ideally within hospitality or a similar industry.
• Strong understanding of revenue management principles, pricing strategies, and demand optimisation techniques.
• Highly analytical with the ability to translate data, market insights, and trends into clear, actionable strategies.
• Strong communication and stakeholder management skills, with the ability to influence and align cross-functional teams.
• Demonstrated ability to manage multiple priorities, work independently, and deliver results in a fast-paced environment.
• Leadership mindset with the ability to coach, develop, and inspire others while driving performance outcome.

Experience:

5 years required

Skills:

Project Management

Job type:

Full-time

• Lead the integration of IHG's Journey to Tomorrow strategy across EAPAC, translating global sustainability commitments into practical regional plans and helping hotels embed priorities into everyday operations.
• Drive key environmental programmes across the region, including decarbonisation roadmaps, water stewardship, single-use item reduction and sustainability certification, identifying opportunities to accelerate progress and measurable impact.
• Partner with hotel operations, engineering and other business teams to embed sustain ...
• Build trusted relationships with hotel teams, owners and regional stakeholders, delivering workshops and guidance, addressing implementation challenges and sharing successful sustainability practices across markets.
• Track sustainability performance and market developments across EAPAC, using data and insights to identify opportunities, communicate progress and bring regional perspectives back into the wider Journey to Tomorrow strategy.
• What we need from you.
• 5+ years of experience in environmental sustainability, carbon or energy management, with practical experience delivering environmental improvements across carbon, water and waste.
• Experience working within a multi-site, franchise, licensing or third-party operator environment, with the ability to influence outcomes across different markets and geographies.
• Strong understanding of environmental sustainability, including carbon reduction, energy efficiency, water stewardship, waste management and recognised sustainability certification approaches.
• Excellent stakeholder management and communication skills, with the confidence to build trusted relationships, constructively challenge senior stakeholders and influence decisions without direct authority.
• Strong project management and analytical skills, with the ability to manage multiple priorities, interpret sustainability performance data and turn insights into clear recommendations and actions.

Skills:

Sales

Job type:

Full-time

• Developing and implementing comprehensive sales strategies to achieve revenue goals, and aligning with Marketing and Operations teams.
• Lead and mentor a high-performing sales team, fostering a culture of excellence and continuous improvement.
• Defining a clear and differentiated position in the market, driving Revenue Generation Index (RGI) improvements in line with business plans.
• Ensuring alignment with the Hotel Indigo brand, IHG One Rewards, and restaurant and bar to achieve low-cost book direct revenue, optimal mix of sales, market share growth, and brand preference.
• Collaborating with IHG Revenue Services, Marketing Shared Services, Brand team, Regional and Global Sales, Distribution, Loyalty and the broader IHG Commercial team to ensure alignment and consistency of work with brand standards, campaigns and IHG initiatives at all times.
• Developing and maintaining relationships with key clients and outside contacts to drive the right business at the right price to ensure the property achieves budgeted occupancy, rate and revenue.
• Undertake advertising, sales, promotions and publicity initiatives and working with the revenue manager for setting rates and directing the sales and marketing team.
• Help prepare annual departmental budget and financial plans.
• What we need from you.
• High level communication and relationship management skills, collaborating with a wide variety of stakeholders, both internal and external.
• Strong business acumen and commercially savvy, able to manage budgets effectively to achieve ROI for sales activities.
• Experience in setting sales targets, developing strategies and overseeing revenue management practices.
• Expertise in brand representation, willing to act as brand ambassador and flexibility and adaptability to embody and communicate the identity of the property.
• Extensive experience within hotel operations in a senior commercial role.
• Prior experience supporting a pre-opening hotel, with demonstrated resilience and adaptability to remain focused, and solution-oriented within the dynamic environment of a pre-opening and evolving deadlines and priorities.
• Ability to work autonomously and manage competing priorities and key deliverables within a project opening timeline.
• Capacity to build and lead a high-performing and engaged team and commitment to developing and coaching colleagues.
• Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward.
• Tertiary education within a Business, Sales or Hospitality related field (preferred).
• Fluency in Thai, both written and spoken, is an essential requirement for this position. Applicants must meet this requirement to be considered for the role.
• Full working rights in Thailand - note this is a local package only.
• What you can expect from us.
• Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, working with a talented and experienced General Manager and New Hotel Openings team, but you'll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life - including, impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
• Looking for an exciting career in hospitality? Join hospitality's most exciting boutique lifestyle hotel brand, you'll be part of IHG's family with 6,500+ hotels around the world.
• Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Experience:

1 year required

Skills:

Opera

Job type:

Full-time

• Assist in planning, organizing, and supervising all housekeeping operations across guest rooms, public areas, heart-of-house areas, and recreational facilities.
• Ensure all guestrooms, suites, and public areas meet InterContinental and IHG cleanliness standards.
• Conduct regular inspections and quality audits to maintain exceptional presentation and service standards.
• Monitor room status and coordinate closely with Front Office, Engineering, Laundry, and other departments to ensure guest readiness.
• Follow up promptly on guest requests, complaints, and service recovery opportunities.
• Support the implementation and maintenance of housekeeping standard operating procedures (SOPs).
• Leadership & People Management.
• Supervise, coach, motivate, and develop housekeeping colleagues to achieve departmental objectives.
• Assist in recruitment, onboarding, training, and performance management of housekeeping team members.
• Conduct regular briefings and ensure effective communication within the department.
• Identify training needs and support colleagues' career development plans.
• Promote a positive and inclusive work environment aligned with IHG Winning Ways and values.
• Quality & Guest Experience.
• Ensure all guest interactions are conducted in a professional, courteous, and personalized manner.
• Monitor guest satisfaction scores and implement action plans to continuously improve performance.
• Ensure VIP arrivals, special requests, and guest preferences are prepared and executed effectively.
• Participate in resolving guest concerns and ensuring timely service recovery.
• Financial & Administrative.
• Assist in managing departmental budgets, labor costs, and expenses.
• Control inventory levels of linen, guest supplies, chemicals, and operating equipment.
• Monitor productivity and staffing levels to maximize efficiency.
• Support monthly stock takes and inventory reporting.
• Identify opportunities for cost control while maintaining quality standards.
• Health, Safety & Compliance.
• Ensure compliance with hotel safety, hygiene, sanitation, and security standards.
• Promote safe working practices and proper handling of cleaning chemicals and equipment.
• Ensure compliance with local regulations, environmental standards, and IHG policies.
• Support sustainability initiatives and waste reduction programs.
• Education.
• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field preferred.
• Experience.
• Minimum 3-5 years of housekeeping experience in an upscale hotel or resort environment.
• At least 1-2 years in a supervisory or leadership position.
• Experience in luxury hospitality and international hotel brands preferred.
• Skills & Competencies.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and quality standards.
• Good organizational and time-management skills.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Knowledge of Opera PMS and hotel management systems is an advantage.
• Good command of spoken and written English.

Experience:

5 years required

Skills:

English

Job type:

Full-time

• Actively promote the hotel to corporate accounts, MICE planners, travel agents, and event organizers based in Bangkok.
• Identify new business opportunities and grow existing accounts to achieve revenue targets.
• Conduct regular sales calls, client meetings, and networking events in Bangkok.
• Organize and participate in sales trips, roadshows, and trade shows.
• Maintain strong relationships with key decision-makers and industry partners.
• Account Management.
• Manage and develop a portfolio of key accounts to maximize production and long-term value.
• Prepare proposals, negotiate contracts, and close business in line with hotel strategies.
• Monitor account performance and provide regular updates and action plans.
• Maintain accurate records in sales systems (Delphi, Opera S&C, etc.).
• Revenue Generation.
• Work closely with Revenue Management to align pricing strategies and optimize yield.
• Drive both Rooms and F&B revenue opportunities, including events, group dining, and corporate functions.
• Monitor competitor activity and market trends to adjust sales strategies accordingly.
• Coordination & Communication.
• Liaise closely with the on-property Sales, Events, and Operations teams to ensure seamless service delivery.
• Conduct site inspections in Chiang Mai when required for key clients.
• Provide clear handover of confirmed business to the Events and Operations teams.
• Maintain strong communication with IHG Sales Offices and sister hotels.
• Reporting & Administration.
• Prepare weekly and monthly sales reports, including pipeline, production, and conversion analysis.
• Ensure all activities align with the hotel's sales strategy and business plan.
• Manage travel plans and expenses efficiently while based in Bangkok.
• Key Competencies.
• Strong sales and negotiation skills.
• Excellent relationship-building and networking ability.
• Self-motivated and results-driven.
• Strong knowledge of Bangkok corporate and MICE market.
• Professional communication and presentation skills.
• Ability to work independently and represent the hotel remotely.
• Bachelor's degree in Business, Marketing, or Hospitality.
• Minimum 3-5 years of hotel sales experience, preferably handling corporate or MICE segments.
• Strong client network in Bangkok market.
• Experience in luxury or upscale hotel brands preferred.
• Excellent communication in Thai and English.
• Willingness to travel between Bangkok and Chiang Mai.

Experience:

5 years required

Skills:

Project Management

Job type:

Full-time

• Lead the integration of IHG's Journey to Tomorrow strategy across EAPAC, translating global sustainability commitments into practical regional plans and helping hotels embed priorities into everyday operations.
• Drive key environmental programmes across the region, including decarbonisation roadmaps, water stewardship, single-use item reduction and sustainability certification, identifying opportunities to accelerate progress and measurable impact.
• Partner with hotel operations, engineering and other business teams to embed sustain ...
• Build trusted relationships with hotel teams, owners and regional stakeholders, delivering workshops and guidance, addressing implementation challenges and sharing successful sustainability practices across markets.
• Track sustainability performance and market developments across EAPAC, using data and insights to identify opportunities, communicate progress and bring regional perspectives back into the wider Journey to Tomorrow strategy.
• What we need from you.
• 5+ years of experience in environmental sustainability, carbon or energy management, with practical experience delivering environmental improvements across carbon, water and waste.
• Experience working within a multi-site, franchise, licensing or third-party operator environment, with the ability to influence outcomes across different markets and geographies.
• Strong understanding of environmental sustainability, including carbon reduction, energy efficiency, water stewardship, waste management and recognised sustainability certification approaches.
• Excellent stakeholder management and communication skills, with the confidence to build trusted relationships, constructively challenge senior stakeholders and influence decisions without direct authority.
• Strong project management and analytical skills, with the ability to manage multiple priorities, interpret sustainability performance data and turn insights into clear recommendations and actions.

Skills:

Leadership Skill

Job type:

Full-time

• Act as the revenue lead for a portfolio of hotels, driving pricing, demand, and distribution strategies through regular performance reviews and ongoing engagement with hotel teams.
• Use data, insights, and market intelligence to identify performance opportunities and implement strategies to maximise revenue and profitability across the portfolio.
• Partner with commercial, sales, and marketing teams to align strategies, improve channel performance, and optimise overall revenue delivery.
• Support the rollout of new systems, tools, and revenue initiatives, ensuring strong adoption and capability across teams.
• Contribute to and lead key projects that enhance revenue management practices, processes, and overall performance outcomes.
• Coach and support team members, building capability and strengthening the overall revenue management talent pipeline.
• What we need from you.
• Proven experience (6+ years) in revenue management, pricing, or commercial strategy, ideally within hospitality or a similar industry.
• Strong understanding of revenue management principles, pricing strategies, and demand optimisation techniques.
• Highly analytical with the ability to translate data, market insights, and trends into clear, actionable strategies.
• Strong communication and stakeholder management skills, with the ability to influence and align cross-functional teams.
• Demonstrated ability to manage multiple priorities, work independently, and deliver results in a fast-paced environment.
• Leadership mindset with the ability to coach, develop, and inspire others while driving performance outcome.

Job type:

Full-time

• Drive the execution and adoption of commercial strategies, tools, and initiatives across a portfolio of hotels to maximise revenue and overall business performance.
• Act as the key escalation point and subject matter expert, supporting commercial teams in improving performance and unlocking revenue opportunities.
• Use data, insights, and reporting to provide tailored recommendations that guide revenue-driving initiatives across sales, marketing, and distribution channels.
• Partner with functional leaders to implement best practices, optimise channel performance, and drive outperformance across key commercial metrics.
• Set direction and lead commercial teams to deliver against targets, aligning strategies across sales, marketing, and revenue management functions.
• Build strong relationships with owners and senior stakeholders, supporting revenue growth, commercial planning, and long-term business performance.
• What we need from you.
• Strong experience in commercial, sales, or revenue management roles within hospitality or a multi-unit environment, with a proven track record in driving performance.
• Deep understanding of commercial strategy, including sales, marketing, and revenue management, with the ability to translate insights into action.
• Highly analytical mindset with the ability to interpret data, identify trends, and influence performance outcomes.
• Strong stakeholder management and influencing skills, with the ability to partner effectively across senior leaders and cross-functional teams.
• Experience working across multiple markets or brands, with the ability to adapt strategies to different business environments.
• Results-driven, commercially astute, and able to operate independently in a fast-paced, dynamic environment.

Experience:

4 years required

Skills:

Project Management, Digital Marketing, Social media

Job type:

Full-time

• Lead the day-to-day management and growth of local messaging platforms, with a primary focus on LINE Thailand and Taiwan, alongside KakaoTalk and emerging platforms, ensuring content remains relevant, engaging and aligned with commercial priorities.
• Plan and deliver platform-specific campaigns across acquisition, retention, loyalty and seasonal activity, managing the full journey from briefing and content development through to launch, optimisation and post-campaign analysis.
• Create and manage a strong always-on content approach, balancing brand storytelling, ...
• Partner closely with technology teams to translate marketing needs into practical solutions and support the evolution of automation, personalisation, customer lifecycle messaging and artificial intelligence use cases.
• Manage agency and stakeholder relationships while tracking platform performance, identifying opportunities for improvement and sharing clear insights and recommendations that strengthen campaign and channel effectiveness.
• What we need from you.
• 4-8 years of experience in social media, customer relationship marketing, lifecycle marketing or platform-based digital marketing, with strong hands-on campaign execution experience.
• A degree in Marketing, Social Media Communications or a related discipline, together with a strong understanding of digital content, customer engagement and platform marketing.
• Proven experience working across regional or multi-market environments, with the ability to coordinate effectively between local markets, marketing teams, technology partners and other stakeholders.
• Strong campaign and project management capabilities, with experience taking digital initiatives from brief through development, launch, optimisation and performance analysis.
• Confidence managing external agencies and influencing stakeholders without direct authority, combined with a hands-on approach and the ability to turn performance insights into clear actions.

Experience:

8 years required

Skills:

Leadership Skill, English

Job type:

Full-time

• Develop and execute the annual Human Resources strategy and budget in alignment with hotel business objectives.
• Monitor labor costs, productivity ratios, manpower planning, and workforce optimization to ensure financial efficiency while maintaining service standards.
• Analyze compensation, benefits, and market trends to maintain competitive positioning and support talent attraction and retention.
• Partner with Finance and department leaders to forecast staffing requirements and manage payroll costs within approved budgets.
• Mitigate financial and operational risks associated with employee relations, labor disputes, compliance issues, and workforce shortages.
• People.
• Lead all Human Resources functions including Talent Acquisition, Learning & Development, Employee Relations, Compensation & Benefits, Performance Management, Workforce Planning, Succession Planning, and HR Administration.
• Act as a strategic business partner and trusted advisor to the General Manager and Executive Committee on all people-related matters.
• Develop and implement talent management strategies to attract, develop, engage, and retain high-performing employees and future leaders.
• Drive employee engagement initiatives, recognition programs, wellbeing activities, and diversity, equity, and inclusion practices to foster a positive workplace culture.
• Ensure effective recruitment, onboarding, succession planning, and career development processes throughout the hotel.
• Coach, mentor, and develop department leaders on performance management, employee relations, leadership effectiveness, and organizational development.
• Oversee the annual performance review process and ensure alignment with company objectives and individual development plans.
• Lead workforce planning initiatives to ensure optimal staffing levels and organizational effectiveness.
• Promote a culture of accountability, collaboration, continuous improvement, and service excellence.
• Guest Experience.
• Champion the connection between employee engagement and guest satisfaction by promoting a service-oriented culture throughout the hotel.
• Collaborate with department leaders to enhance service standards, employee behaviors, and guest experience initiatives.
• Analyze guest feedback, engagement surveys, and operational performance data to identify opportunities for improvement.
• Ensure training and development programs support luxury service delivery standards and brand expectations.
• Participate in guest interactions and hotel activities to understand service opportunities and support continuous enhancement of the guest experience.
• Responsible Business.
• Ensure full compliance with local labor laws, employment regulations, company policies, and brand standards.
• Develop, review, and maintain Human Resources policies, procedures, employee handbook, and governance frameworks.
• Lead investigations into employee relations matters, grievances, misconduct cases, whistleblowing reports, and disciplinary actions while ensuring fairness and consistency.
• Monitor and report key Human Resources metrics, including turnover, absenteeism, engagement, productivity, recruitment effectiveness, and training compliance.
• Represent the hotel in labor-related discussions, negotiations, government inspections, and external employment matters where applicable.
• Support corporate social responsibility (CSR), sustainability, and community engagement initiatives that enhance the hotel's reputation as an employer of choice.
• Ensure compliance with data privacy regulations, workplace health and safety requirements, and ethical business practices.
• Maintain effective relationships with government agencies, educational institutions, recruitment partners, and industry associations.
• Leadership.
• Serve as a member of the Hotel Executive Committee and contribute to the overall business strategy and operational success of the hotel.
• Act as Manager on Duty (MOD) as assigned and provide leadership support during operational and emergency situations.
• Lead organizational change initiatives, cultural transformation programs, and strategic HR projects.
• Foster a high-performance culture that reflects the company's values, purpose, and luxury hospitality standards.
• Perform other duties and special projects as assigned by the General Manager or Regional Human Resources leadership.
• Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• Thai nationality.
• Minimum 8 years of Human Resources experience, including at least 3 years in a senior leadership role, preferably within the hospitality industry.
• Strong knowledge of employment laws, employee relations, talent management, compensation and benefits, and organizational development.
• Proven leadership, coaching, communication, and stakeholder management skills.
• Ability to influence and partner effectively with the General Manager, Executive Committee, and department leaders.
• Strong business acumen with the ability to align people strategies with business objectives.
• Proficient in HR systems, workforce planning, and HR analytics.
• Excellent verbal and written communication skills in English and the local language.
• Ability to maintain confidentiality and handle sensitive matters with professionalism and integrity.
• Professional HR certification and luxury hotel experience are preferred.

Skills:

Social media

Job type:

Full-time

• Develop and implement F&B marketing campaigns and promotions.
• Manage social media, digital content, and marketing communications for F&B outlets.
• Support the planning and execution of seasonal events, activations, and partnerships.
• Monitor campaign performance and prepare marketing reports and insights.
• Collaborate with F&B, Revenue, and Commercial teams to maximize outlet visibility and revenue.
• Coordinate with agencies, media partners, influencers, and suppliers.
• Ensure all marketing materials and activities comply with IHG brand guidelines.

Job type:

Full-time

The Club Host provides seamless check-in and check-out services, manages lounge operations, maintains guest preferences, and creates meaningful connections with guests through InterContinental's commitment to "Truly Personal Service.".

Experience:

5 years required

Skills:

Leadership Skill, Labor law, English

Job type:

Full-time

• Support and conduct periodic salary and benefits surveys and make recommendations to remain competitive and in line with local prevailing statutes.
• Be responsible for Host accommodation and facilities, along with the host restaurant and the host committee, career fairs and various other host activities.
• Champion the social and environmental activities in coordination with the Sustainability Director and coordinate with the identified organizations to carry out all planned social responsibility initiatives.
• Continually focus on talent management for teh resort.
• Constantly assess human resources practices to remain relevant and effective.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
• Experience: Minimum 5 years of HR management experience, specifically within 5-star luxury resorts or high-end hospitality environments.
• Language Skills: Business-fluent Thai and English language skills (both written and spoken) to effectively communicate with local staff, expat management, and government officials.
• Legal & Compliance Expertise: Deep, up-to-date knowledge of Thai Labor Law, employment regulations, and the legal processes for securing expat visas and work permits.
• Remote Operations Adaptability: Proven experience managing large-scale staff housing (up to 300 residents), employee welfare, and the unique logistics of a remote island location.
• Interpersonal & Leadership Skills: Strong emotional intelligence and conflict-resolution skills, with a track record of building tight-knit, positive community cultures.
• Education: Bachelor's degree in Human Resources, Hospitality Management, Business Administration, or a related field.
• Eligibility: This position is open only for Thai Nationals due to work visa restrictions.
• The above is intended to provide an overview of the role and responsibilities for a Human Resources Manager at Six Senses Yao Noi. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
• Six Senses Yao Noi is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Experience:

5 years required

Skills:

Problem Solving, Leadership Skill, Teamwork, English

Job type:

Full-time

• Ensure guests receive exceptional service throughout their stay.
• Personally handle VIP arrivals, departures, and special requests.
• Resolve guest complaints and service recovery situations promptly and professionally.
• Conduct regular guest interactions and follow up on feedback.
• Operational Management.
• Monitor daily hotel operations to ensure compliance with brand standards and procedures.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments.
• Conduct routine inspections of guest areas and operational facilities.
• Ensure smooth room allocation and occupancy management.
• Team Leadership.
• Provide guidance and support to colleagues during shifts.
• Coach and train team members to maintain service excellence.
• Promote effective communication among departments.
• Assist in managing staffing and operational resources as needed.
• Safety & Security.
• Act as the hotel's emergency response leader during assigned shifts.
• Ensure compliance with hotel safety, security, and fire-life-safety procedures.
• Respond to emergencies, incidents, and accidents, preparing reports when required.
• Maintain a safe environment for guests and employees.
• Financial & Administrative Duties.
• Monitor and control operational expenses where applicable.
• Prepare daily shift reports and incident reports.
• Ensure accurate handling of guest accounts, billing concerns, and cash management procedures.
• Support revenue-enhancing initiatives and upselling opportunities.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 3-5 years of hotel operations experience, including supervisory responsibilities.
• Strong leadership, communication, and problem-solving skills.
• Excellent guest relations and conflict resolution abilities.
• Proficiency in hotel property management systems (Opera preferred).
• Good command of English; additional languages are an advantage.
• Ability to work flexible shifts, including weekends and public holidays.
• Competencies.
• Leadership & Teamwork.
• Customer Focus.
• Decision Making.
• Problem Solving.
• Communication Skills.
• Adaptability.
• Attention to Detail.
• Service Excellence.
• Reporting To.
• Rooms Division Manager / Front Office Manager / Hotel Manager (as per hotel structure).

Skills:

HACCP, Compliance

Job type:

Full-time

• InterContinental Bangkok and Holiday Inn Bangkok are located in the heart of the vibrant city of Bangkok, a truly dynamic destination for business travelers and culturally discerning tourists, and we are now looking for our Hygiene Manager.
• Join us and you will become part of the global IHG family.

Experience:

3 years required

Skills:

Leadership Skill, English

Job type:

Full-time

• Guest Experience & Service Excellence.
• Deliver luxury, personalized service from pre-arrival to departure.
• Anticipate and fulfill guest needs, special requests, and VIP arrangements.
• Ensure all guests receive prompt, professional, and courteous service.
• Handle guest complaints and resolve issues effectively with discretion.
• Create unique, tailor-made guest experiences beyond standard offerings.
• Concierge Operations Management.
• Oversee daily operations of Concierge, Bell, and Valet teams.
• Luggage services.
• Transportation arrangements.
• Reservations (restaurants, tours, tickets, etc.).
• Maintain efficient workflow and service standards across all shifts.
• Monitor guest requests and ensure timely follow-up.
• Leadership & Team Development.
• Lead, train, and motivate the Concierge team to achieve service excellence.
• Conduct coaching, performance reviews, and ongoing development.
• Promote teamwork and a strong service culture.
• Act as a role model in professionalism and guest engagement.
• Guest Relations & VIP Management.
• Personally engage with VIPs, repeat guests, and high-profile clients.
• Ensure recognition programs and guest preferences are maintained.
• Maintain confidentiality and discretion at all times.
• Build long-term guest relationships to enhance loyalty.
• Local Knowledge & Partnerships.
• Local attractions, events, dining, and entertainment.
• Transportation and travel services.
• Build strong relationships with external partners (restaurants, tour operators, luxury services) to enhance guest offerings.
• Coordination & Communication.
• Collaborate with Front Office, Housekeeping, F&B, and other departments.
• Communicate daily VIP arrivals, events, and guest preferences.
• Ensure seamless service delivery across all touchpoints.
• SOP & Quality Standards.
• Develop and implement Concierge Standard Operating Procedures (SOPs).
• Ensure compliance with InterContinental brand standards and safety policies.
• Monitor service quality and continuously improve guest satisfaction.
• Minimum 3-5 years experience in Concierge or Front Office leadership in a luxury hotel.
• Strong knowledge of luxury service standards (IHG experience preferred).
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Extensive local knowledge (Pattaya / Thailand tourism highly preferred).
• Fluency in English (additional languages are an advantage).
• Membership in Les Clefs d'Or is highly desirable.

Skills:

Japanese, English

Job type:

Full-time

• Greet VIP guests personally and provide in room check in.
• Inspect all VIP rooms prior to arrival and review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
• Perform check-in and check-out for the VIP guests and to assist at the reception counter when required.
• Ensure smooth communication between Japanese guests and staff, offering interpretation and translation support as needed.
• Assist with translations of various materials, including information documents, guest directories, menus, and others as required.
• Provide accurate information about services, facilities, and local attractions in both Japanese and English.
• Handle guest inquiries, requests, and complaints with professionalism and cultural sensitivity.
• Support other team members on Japanese language and cultural comprehension.
• Assist with translations of various materials, including informative documents, guest directories, menus, and others as required.
• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Ensure Priority members consistently receive all benefits. Repeating guests and other VIP's receive special recognition and services.
• Provide in room registration for our VIP guests upon their request.
• Liaise with other departments and necessary outside contractors to ensure excellent service delivery.
• Maintain repeating guest history system efficiently.
• Assist with Club Lounge's operation when required.
• Assist guests and escort them to locations within the hotel upon their request.
• Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guest needs.
• Be flexible to rotate duties based on business needs and assigned responsibilities.

Skills:

English

Job type:

Full-time

• Creating programmes to foster a positive work environment for every single employee.
• Supporting and administering an annual team member satisfaction survey.
• Welcoming and orienting new members of staff.
• Developing creative ways to inspire and motivate the team to provide exceptional guest experiences.
• Managing employee records and ensuring compliance with relevant employee laws, policies and procedures.
• High school diploma, secondary education or equivalent.
• 2 years' related experience in Human Resources, or an equivalent combination of education and experience.
• Some college courses in Human Resources, Employment Law or related field preferred.
• Must speak fluent English.
• Other languages may be preferred.
• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and you'll become part of our ever-growing global family.

Experience:

2 years required

Skills:

Leadership Skill

Job type:

Full-time

• Managing and delegating everyday duties for our team of committed hospitality professionals.
• Maintaining food and beverage equipment, facilities and stock levels to ensure exceptional guest and corporate experiences.
• Managing food and beverage standards to deliver against our commitment to responsible business practices.
• Working closely with the finance team to set, monitor and refine budgets and drive revenue.
• Multitasking to oversee multiple teams, kitchens and food outlets capable of catering to 500 people.
• Some college and/or advanced training in food and beverage management.
• 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience.
• Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred.
• Must speak local language.
• Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law.
• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and you'll become part of our ever-growing global family.

Skills:

Teamwork, English

Job type:

Full-time

• Assist the Chief Engineer in the daily operation, maintenance, and repair of all hotel systems and equipment.
• Take full responsibility for the Engineering Department when the Chief Engineer is absent.
• Prepare and submit reports, including energy consumption reports, using Excel and other computer systems.
• Monitor and control energy usage to reduce costs and improve efficiency.
• Communicate clearly in English with team members, other departments, and management.
• Lead and support the engineering team, and respond quickly to guest and operational requests.
• Ensure all work follows safety standards and IHG brand requirements.
• Able to communicate in English (speaking, reading, and writing).
• Good computer skills, especially in Excel and reporting.
• Experience in preparing energy consumption reports.
• Background in hotel or building engineering and maintenance.
• Able to lead the team and make decisions when the Chief Engineer is not on duty.
• Positive attitude, strong teamwork, and a desire to grow within IHG.
• What We Offer.
• Opportunity to grow your career with IHG Hotels & Resorts in Thailand.
• Competitive salary and benefits package.
• Supportive and friendly working environment.

Skills:

Leadership Skill

Job type:

Full-time

• Own and drive the hotels' Sales & Marketing strategy across luxury leisure, corporate, MICE, wholesale, consortia and residences.
• Lead the hotels' relationships across the major Luxury Consortia platforms, including Virtuoso, Signature, American Express Fine Hotels + Resorts, Chase Bank and Capital One.
• Bring extensive wholesale expertise across global markets.
• Lead brand, marketing, PR and campaign strategy end-to-end, building storytelling that sets the hotel apart in a crowded luxury market.
• Represent the Kimpton and Vignette Collection at international trade shows, client meetings and industry platforms.
• Lead, mentor and grow a talented, high-performing Sales & Marketing team.
• 8-10+ years of progressive Sales & Marketing leadership in international luxury hospitality, including several years at Director level or above.
• Demonstrate, currently active relationships within the Luxury Consortia ecosystem.
• Genuine marketing, PR and digital leadership experience, not just a sales background.
• Strong commercial acumen, with experience owning budgets, forecasts and RFP strategy.
• An established global network across luxury source markets, corporates, advisors and DMCs.
• Executive presence and the confidence to represent the hotel at the highest levels.
• A genuine creative canvas: a design-led, characterful luxury property to shape and make your own.
• A seat on the Executive Committee, with direct access to ownership and IHG leadership.
• An incredible existing team, ready to be led somewhere bigger.
• The platform to build a legacy in one of the world's most decorated luxury and lifestyle properties.
• Non-conformists welcome. We need a firecracker, not a caretaker.

Experience:

8 years required

Skills:

Leadership Skill, English

Job type:

Full-time

• Develop and execute the annual Human Resources strategy and budget in alignment with hotel business objectives.
• Monitor labor costs, productivity ratios, manpower planning, and workforce optimization to ensure financial efficiency while maintaining service standards.
• Analyze compensation, benefits, and market trends to maintain competitive positioning and support talent attraction and retention.
• Partner with Finance and department leaders to forecast staffing requirements and manage payroll costs within approved budgets.
• Mitigate financial and operational risks associated with employee relations, labor disputes, compliance issues, and workforce shortages.
• People.
• Lead all Human Resources functions including Talent Acquisition, Learning & Development, Employee Relations, Compensation & Benefits, Performance Management, Workforce Planning, Succession Planning, and HR Administration.
• Act as a strategic business partner and trusted advisor to the General Manager and Executive Committee on all people-related matters.
• Develop and implement talent management strategies to attract, develop, engage, and retain high-performing employees and future leaders.
• Drive employee engagement initiatives, recognition programs, wellbeing activities, and diversity, equity, and inclusion practices to foster a positive workplace culture.
• Ensure effective recruitment, onboarding, succession planning, and career development processes throughout the hotel.
• Coach, mentor, and develop department leaders on performance management, employee relations, leadership effectiveness, and organizational development.
• Oversee the annual performance review process and ensure alignment with company objectives and individual development plans.
• Lead workforce planning initiatives to ensure optimal staffing levels and organizational effectiveness.
• Promote a culture of accountability, collaboration, continuous improvement, and service excellence.
• Guest Experience.
• Champion the connection between employee engagement and guest satisfaction by promoting a service-oriented culture throughout the hotel.
• Collaborate with department leaders to enhance service standards, employee behaviors, and guest experience initiatives.
• Analyze guest feedback, engagement surveys, and operational performance data to identify opportunities for improvement.
• Ensure training and development programs support Holiday Inn Brand service delivery standards and brand expectations.
• Participate in guest interactions and hotel activities to understand service opportunities and support continuous enhancement of the guest experience.
• Responsible Business.
• Ensure full compliance with local labor laws, employment regulations, company policies, and brand standards.
• Develop, review, and maintain Human Resources policies, procedures, employee handbook, and governance frameworks.
• Lead investigations into employee relations matters, grievances, misconduct cases, whistleblowing reports, and disciplinary actions while ensuring fairness and consistency.
• Monitor and report key Human Resources metrics, including turnover, absenteeism, engagement, productivity, recruitment effectiveness, and training compliance.
• Represent the hotel in labor-related discussions, negotiations, government inspections, and external employment matters where applicable.
• Support corporate social responsibility (CSR), sustainability, and community engagement initiatives that enhance the hotel's reputation as an employer of choice.
• Ensure compliance with data privacy regulations, workplace health and safety requirements, and ethical business practices.
• Maintain effective relationships with government agencies, educational institutions, recruitment partners, and industry associations.
• Leadership.
• Serve as a member of the Hotel Executive Committee and contribute to the overall business strategy and operational success of the hotel.
• Act as Manager on Duty (MOD) as assigned and provide leadership support during operational and emergency situations.
• Lead organizational change initiatives, cultural transformation programs, and strategic HR projects.
• Foster a high-performance culture that reflects the company's values, purpose, and luxury hospitality standards.
• Perform other duties and special projects as assigned by the General Manager or Regional Human Resources leadership.
• Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• Thai nationality.
• Minimum 8 years of Human Resources experience, including at least 3 years in a senior leadership role, preferably within the hospitality industry.
• Strong knowledge of employment laws, employee relations, talent management, compensation and benefits, and organizational development.
• Proven leadership, coaching, communication, and stakeholder management skills.
• Ability to influence and partner effectively with the General Manager, Executive Committee, and department leaders.
• Strong business acumen with the ability to align people strategies with business objectives.
• Proficient in HR systems, workforce planning, and HR analytics.
• Excellent verbal and written communication skills in English and the local language.
• Ability to maintain confidentiality and handle sensitive matters with professionalism and integrity.
• Professional HR certification and luxury hotel experience are preferred.

Experience:

3 years required

Skills:

Microsoft Office, Risk Management, Leadership Skill, English

Job type:

Full-time

• Develop and implement strategies to maximize spa and leisure revenue, profitability, and productivity.
• Monitor and control departmental expenses, labor costs, inventory, and operating supplies within approved budgets.
• Analyze business performance and implement promotional activities to increase utilization of spa and recreational facilities.
• Drive retail sales and treatment revenues through effective upselling and guest engagement.
• People.
• Recruit, train, develop, and motivate Spa and Leisure team members to achieve service excellence.
• Conduct performance reviews, coaching, and development plans to enhance employee performance and career growth.
• Ensure adequate staffing levels and efficient scheduling to meet business demands.
• Promote a positive working environment and foster teamwork across departments.
• Guest Experience.
• Deliver memorable wellness and leisure experiences that exceed guest expectations.
• Ensure all guests receive professional, personalized, and attentive service.
• Monitor guest feedback and implement corrective actions to continuously improve satisfaction scores.
• Develop wellness programs, recreational activities, and guest engagement initiatives that enhance the resort experience.
• Maintain high standards of cleanliness, presentation, and ambiance throughout all spa and leisure facilities.
• Responsible Business.
• Ensure compliance with hotel policies, brand standards, health and safety regulations, and local legislation.
• Maintain all spa and leisure equipment, facilities, and operating procedures in safe and excellent condition.
• Ensure proper hygiene, sanitation, and risk management practices are consistently followed.
• Support sustainability initiatives and community engagement activities where applicable.
• Prepare departmental reports, forecasts, and performance analysis for management review.
• Other.
• Coordinate with Sales, Marketing, Front Office, and other departments to promote spa and leisure services.
• Manage vendor relationships and ensure quality standards for products and services.
• Stay informed of wellness, fitness, and hospitality industry trends and recommend innovative initiatives.
• Perform other duties as assigned by management.
• Bachelor's Degree in Hospitality Management, Business Administration, Sports & Recreation Management, Wellness Management, or a related field.
• Minimum 3-5 years of experience in Spa, Wellness, Recreation, or Resort Operations, including at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of spa operations, wellness programs, fitness facilities, and recreational activities.
• Experience in luxury hospitality or resort environments preferred.
• Strong business acumen with the ability to manage budgets, revenue, and operational performance.
• Knowledge of health, safety, hygiene, and risk management practices.
• Proficient in Microsoft Office and hospitality management systems.
• Excellent command of English; additional languages are an advantage.
• Ability to work flexible schedules, including weekends and public holidays.

Skills:

Leadership Skill, Business Development

Job type:

Full-time

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively.
• Recommend or initiate any HR elated actions where needed.
• Drive a great working environment for teams to thrive - connect departments to create sense of one team.
• Interact with outside contacts: guests, vendors, and other contacts as needed.
• Develop and maintain great working relationships with key clients and outside contacts to increase revenue.
• Hit all personal/team sales goals and maximise profitability.
• Help prepare the departmental budget and financial plans including the hotel marketing plan.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
• Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.

Skills:

Business Development

Job type:

Full-time

• Responsible for implementing and executing all corporate sales activities.
• Ensure set sales target is being achieved every month.
• Widen the corporate clientele base from the given portfolio.
• Provide prompt and systematic servicing to all business accounts.
• Develop and execute on a strategic plan in assigned market and achieve maximum profitability and revenue growth in line with the hotel's business objectives.
• Assure new businesses for room sales while develop existing accounts to meet hotel's revenue goals and objectives.
• Maintain contact with all clients in the market area to ensure high levels of client satisfaction with accountability and follow up.

Skills:

Leadership Skill

Job type:

Full-time

• Direct day-to-day hotel operations, plan and assign work, and ensure appropriate staffing levels are maintained to meet operational requirements.
• Develop team members and improve performance through regular coaching, feedback, recognition, and the establishment of clear performance and development goals.
• Ensure colleagues are properly trained and equipped with the knowledge, tools, and resources required to perform their roles efficiently and in compliance with brand and hotel standards.
• Recommend or initiate appropriate HR-related actions when required, in collaboration with Human Resources and the General Manager.
• Promote teamwork, engagement, and quality service through effective daily communication and close coordination with department heads and operational teams.
• Support the development of a strong leadership pipeline and identify high-potential colleagues for future career growth.
• Responsible Business.
• Ensure a safe and secure environment for guests, colleagues, and hotel assets in compliance with hotel and owner policies, brand standards, legal requirements, and local regulations.
• Maintain positive relationships with relevant external stakeholders, authorities, suppliers, business partners, and members of the local community.
• Act as a representative of the hotel and brand to enhance awareness and strengthen the hotel's reputation within the local community.
• Encourage colleague participation in community organizations, activities, sustainability initiatives, and responsible business programs.
• Develop and implement action plans that support environmental sustainability and reduce the hotel's carbon footprint.
• Perform other duties as assigned and serve as Manager on Duty when required.
• Guest Experience.
• Engage professionally with guests and key external contacts, including current and potential clients, government officials, travel industry representatives, suppliers, competitors, and members of the local community.
• Ensure the hotel consistently delivers the highest level of guest satisfaction through exceptional service, operational excellence, and well-maintained facilities and amenities.
• Take ownership of significant guest concerns and service recovery situations, ensuring timely resolution and appropriate follow-up.
• Work closely with department heads to continuously improve the guest journey and overall hotel experience.
• Ensure guest feedback and satisfaction results are regularly reviewed and translated into clear operational action plans.
• Financial & Commercial Performance.
• Support the General Manager in the development, implementation, and monitoring of the hotel's financial and operational plans to maximize guest satisfaction, revenue potential, productivity, and profitability.
• Monitor departmental performance, productivity, costs, and operational efficiency, taking corrective action where necessary.
• Work closely with Commercial, Revenue, Finance, and operational teams to identify opportunities to improve revenue, profitability, and overall business performance.
• Make recommendations for capital expenditure and property improvements that enhance the hotel's assets, guest experience, operational efficiency, and brand positioning.
• Support the General Manager in achieving hotel performance targets while maintaining appropriate cost controls and service standards.
• KEY PERSONALITY CRITERIA.
• Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Three years' general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience.
• Type and level of experience required may vary slightly based on size and complexity of.
• Must speak Thai language.

Skills:

Service-Minded, Punctual, English

Job type:

Full-time

• Hold a valid driver's license and have a clean background record.
• Demonstrate excellent and safe driving skills, with good knowledge of traffic rules and regulations.
• Polite, professional, well-groomed, and service-minded.
• Responsible, punctual, and able to manage time effectively.
• Good knowledge of city routes and major locations, with proficiency in using GPS and navigation applications.
• Able to remain calm and handle emergencies or unexpected situations professionally.
• Trustworthy and respectful of the executive's privacy and confidentiality.
• Basic English communication skills.
• Previous experience as an Executive Driver is an advantage.

Skills:

Leadership Skill

Job type:

Full-time

• Establish good communication and good will with informal leaders and relevant members of local community.
• Coordinate and organize the day to day operations of the department including planning and controlling.
• Manage the develop and implementation of departmental standards.
• Ensure all patrolling, inspection and escort duties are performed to a high standard.
• Monitor and maintain all product and performance standards and ensure action is taken when standards are not met.
• Ensure firearms and other weapons are not carried by staff when on duty.
• Supervise emergency drills.
• Oversee the security department including layout of security personnel and their detailed and regular training.
• Perform leadership training for all senior security personnel.
• Check and analyze all incoming reports to formalize action plan.
• Maintain the loyalty and discipline of all security personnel.
• Ensure the all security personnel as well as hotel's staff are adhering to P&P and security procedures.
• Establish good cooperation with hotel's senior staff with other hotels.
• Coordinate with the local investigator in crimes & accident handling and investigating.
• Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.).
• Works with Human Resources on manpower planning and management needs.
• Works with Director of Finance in the preparation and management of the Hotel's budget.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

Skills:

Purchasing

Job type:

Full-time

• Translates operating forecasts into material requirements plans and thereby determines standard stock and re-order levels with Department Heads and Management.
• Participates in negotiations for service contracts.
• Identifies and develops reliable sources of supply.
• Identifies and organizes adequate storage for all perpetual inventory items and implements corporate policy, products and initiatives in order to maximize cost effectiveness.
• Establishes adequate record keeping and issuance procedures.
• Protects inventories from waste, spoilage and theft.
• Keeps abreast of the marketplace as to innovation and value.
• Processes purchase requests from departments.
• Obtains competitive quotations and bids.
• Ensure physical stock take is conducted as scheduled.
• Posts orders to inventory module and produces purchase order for receiver to match against goods received.
• Place approved orders.
• Establishes standard purchasing specifications.
• Ensures products and resources are assigned to the appropriate department and billed accordingly.
• Supervises the hotels print shop to ensure timely and economical production of printed material.
• Ensures that market surveys are completed in coordination with the Executive Chef, F&B Manager and Accountant.
• Works with Superior on manpower planning and management needs.

Skills:

Leadership Skill

Job type:

Full-time

As a member of the Sales leadership team, the Assistant Director of Sales plays a vital role in strengthening InterContinental Hua Hin Resort's market position, fostering long-term client relationships, and ensuring alignment with InterContinental Hotels Group (IHG) brand standards and commercial strategies.

Skills:

Leadership Skill

Job type:

Full-time

• Directing daily engineering needs to ensure the right team is always on the right task.
• Developing a maintenance programmer that creates a safe, secure and comfortable environment for our guests to enjoy.
• Overseeing physical operations - from maintenance and repair to security and servicing.
• Being flexible to react to ad-hoc duties where we have to unexpectedly pull together to get a task completed.
• Supervising a number of maintenance and engineering staff as well as tradespeople and contractors in a large, luxury, resort setting.
• Some college or advanced vocational training.
• Four years' experience in general building maintenance and/or construction or equivalent combination of education and experience.
• Specialised expertise in plumbing, electrical, mechanical, and carpentry fields.
• Experience in high rise building is an advantage.
• Able to develops projects and deliver executions.
• Hotel experience preferred.
• Professional certification and licence if required by law.
• Strong Leadership skills in managing teams to drive for results.
• Able to propose innovative and sustainable solutions.
• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.
• Service Charge 100%.
• 8 hours working per day.
• 2 days - off per week.
• Public Holiday / Vacation / Day Off on Birthday.
• 3 meals per shift.
• Laundry and dry clean.
• Provident Fund.
• Social Security.
• Health & Group Life Insurance.
• Annual Physical Check-up.
• Training and Development Program.
• F&B benefit at Holiday Inn Pattaya: 50% discount for take home only plus 10% discount on beverages excluding alcohol.
• Employee Rate at InterContinental Hotels Group.
• Employee activities.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and you'll become part of our ever-growing global family.

Skills:

Finance

Job type:

Full-time

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Responds to guest needs and resolves related problems.
• Supervises and directs Reception and Reservations personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and priority club guests receive special attention.
• Inspects front of house and back of house regularly for cleanliness.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Provides input for Front Office meetings.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit.
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control.
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Fully conversant with all hotel emergency procedures.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Works with Superior and Human Resources on manpower planning and management needs.
• Works with Superior and Director of Finance in the preparation and management of the Department's budget.

Skills:

Microsoft Office, Problem Solving, Teamwork

Job type:

Full-time

• Monitors competitors activities and assist gathering in market intelligence.
• Refers sales leads to appropriate personnel within IHG.
• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rates for the benefit of the business.
• Services existing business through management of account bases.
• Sell all facets of the member hotels.
• Manages key accounts in line with budget expectations.
• Oversees the selling and servicing of leisure group business and FIT.
• Manage all contact points preferred hotel program for companies in their portfolio.
• Develop and maintain a regular pattern of sales calls, meeting with principals of target market.
• Provides direction on, and conducts market research and analysis on their respective market.
• Develops and maintains contact with business generators, travel agents, tour operators, airlines, and other producers closely allied to Hotel business.
• Builds profile of local and overseas market place through attendance at various events and local market place.
• Evaluation of joint marketing opportunities & partnerships with key clients.
• Plan and conduct familiarization tours and site inspections.
• Plans and executes sales trips to markets managed.
• Attends major travel functions to promote sales for the hotel as required.
• Travel when required to promote the hotel and develop potential business.
• Maintain regular contact with the IHG hotels in your region and the regional reservation office.
• Monitors existing business and inputs into sales strategy meetings to maximize business.
• Grows existing business and establishes and pursues leads which will develop business.
• Interfaces with operations on a timely basis.
• Assesses sales and marketing data.
• Assists with the preparation of tactical offers.
• Assists in the evaluation of sales and marketing activities.
• Analyses sales mix and likely impact on hotel goals.
• Implement direction from Director of Sales & Marketing.
• Input and participant in the forecasting and delivery of managed market segments.
• Collateral input and placement.
• Meets and entertains decision makers (product managers/contracting managers that come to Thailand for inspection/negotiations) from major producers/organizers of big events staying in the hotel to ensure customer satisfaction.
• Human Resource.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Supports training need new Sales staff.
• Coaches, counsel's new associates in on boarding process.
• Regularly communicates with staff and maintains good relations.
• Financial.
• Monitor their own revenue targets monthly.
• Participates in the preparation and planning of the of the departmental annual budget and goals.
• Provides input to the annual budget and sales and marketing plan.
• Drive For Results.
• Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals.
• Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles.
• Understanding the Business.
• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information.
• Adheres to Intercontinental Hotels Group Corporate Code of Conduct, Employee Handbook and Hotel policies.
• Demonstrates an understanding of competitors' major strengths and weaknesses.
• Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations.
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable.
• Problem Solving and Decision Making.
• Diagnose problems and thoroughly analyze information to guide decision making.
• Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.
• Customer Focus.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Take action to address these needs in order to exceed their expectations.
• Create a positive hotel image in every interaction with internal and external customers.
• Adhere to hotel brand standards.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Assist guests and escort them to locations within the hotel at their request.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
• Maintain current Hotel information to be able to provide information to guests.
• Implements procedures which enhance the guest experience.
• Innovation.
• Generate new ideas and encourage creativity from your staff.
• Recognize the need for new and modified approaches.
• Teamwork.
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
• Actively participate in wider hotel meetings.
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication.
• Adaptability.
• Be comfortable and effective in an environment of ambiguity or change.
• Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner.
• Complete tasks as directed by Management.
• Impact and Influence.
• Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance.
• Build consensus for action and negotiate mutually beneficial solutions to problems.
• Establish influential contacts with suppliers.
• Leading and Developing People.
• Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support.
• Develop potential of others through coaching and development opportunities to build organization capability for the future.
• Cultural Awareness.
• Understands and takes into account the global nature of the business; works effectively with colleagues from different view points, cultures and countries.
• What we need from you.
• Required Skills -.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Proficient in the use of Microsoft Office.
• Good writing skills.
• Bachelor's degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.
• Experience - - 2 years related experience or an equivalent combination of education and experience.

Skills:

Negotiation

Job type:

Full-time

• Monitors competitors activities and assists in marketing intelligence.
• Refers sales leads to appropriate personnel within the InterContinental Hotels Group.
• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
• Services existing business through management of account bases.
• Sell all facets of the hotel.
• Manage the corporate head office and the preferred hotel history for that company.
• Develop and maintain a regular pattern of sales calls, meeting with principals of target market.
• Provides direction on, and conducts market research and analysis.
• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business.
• Builds profile within local market place through attendance at various events and local market place.
• Conduct client interviews.
• Plan and conduct familiarization tours and site inspections.
• Travel when required to promote the hotel and develop potential business.
• Maintain regular contact with the IHG hotels in your region and the regional reservation office.
• Monitors existing business and inputs into sales strategy meetings to maximize business.
• Grows existing business and establishes and pursues leads which will develop business.
• Interfaces with operations on a timely basis.
• Initiates and prepares tenders for business.
• Assesses sales and marketing data.
• Assists with the preparation of new products and services.
• Assists in the evaluation of sales and marketing activities.
• Analyses sales mix and likely impact on hotel goals.