Duties and Responsibilities

Financial Returns

• Develop and implement strategies to maximize spa and leisure revenue, profitability, and productivity.
• Monitor and control departmental expenses, labor costs, inventory, and operating supplies within approved budgets.
• Analyze business performance and implement promotional activities to increase utilization of spa and recreational facilities.
• Drive retail sales and treatment revenues through effective upselling and guest engagement.

People

• Recruit, train, develop, and motivate Spa and Leisure team members to achieve service excellence.
• Conduct performance reviews, coaching, and development plans to enhance employee performance and career growth.
• Ensure adequate staffing levels and efficient scheduling to meet business demands.
• Promote a positive working environment and foster teamwork across departments.

Guest Experience

• Deliver memorable wellness and leisure experiences that exceed guest expectations.
• Ensure all guests receive professional, personalized, and attentive service.
• Monitor guest feedback and implement corrective actions to continuously improve satisfaction scores.
• Develop wellness programs, recreational activities, and guest engagement initiatives that enhance the resort experience.
• Maintain high standards of cleanliness, presentation, and ambiance throughout all spa and leisure facilities.

Responsible Business

• Ensure compliance with hotel policies, brand standards, health and safety regulations, and local legislation.
• Maintain all spa and leisure equipment, facilities, and operating procedures in safe and excellent condition.
• Ensure proper hygiene, sanitation, and risk management practices are consistently followed.
• Support sustainability initiatives and community engagement activities where applicable.
• Prepare departmental reports, forecasts, and performance analysis for management review.

Other

Responsibilities

• Coordinate with Sales, Marketing, Front Office, and other departments to promote spa and leisure services.
• Manage vendor relationships and ensure quality standards for products and services.
• Stay informed of wellness, fitness, and hospitality industry trends and recommend innovative initiatives.
• Perform other duties as assigned by management.

Qualifications and Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, Sports & Recreation Management, Wellness Management, or a related field.
• Minimum 3-5 years of experience in Spa, Wellness, Recreation, or Resort Operations, including at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of spa operations, wellness programs, fitness facilities, and recreational activities.
• Experience in luxury hospitality or resort environments preferred.
• Strong business acumen with the ability to manage budgets, revenue, and operational performance.
• Knowledge of health, safety, hygiene, and risk management practices.
• Proficient in Microsoft Office and hospitality management systems.
• Excellent command of English; additional languages are an advantage.
• Ability to work flexible schedules, including weekends and public holidays.