Skills:

Microsoft Office, English

Job type:

Full-time

• Product training: seasonal trainings and strategic product focused trainings.
• Culture: induction trainings and Hermès Client Culture.
• Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams.
• Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams.
• Identify training requirements and develop training materials to suit each store.
• Design and develop effective focused training modules for in-store morning briefings and digital training.
• Strategically plan product training to support the retail teams to drive performances in key metiers.
• Support store openings, Retail animation and ad hoc event when necessary.
• Actively participate in training seminars.
• Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting.
• Be the liaison for Hermès international training department and the regional training team.
• Contribute feedback and share best practices on product training related topics.
• Develop effective training programs to improve retail performance.
• Promote self-learning culture for retail teams to advance learning of Hermès client culture, our products, heritage and know how.
• Proven experience as a Retail Trainer or similar role.
• In-depth knowledge of luxury brand standards, products, and client expectation.
• Fluency in English and Thai, with the ability to deliver sessions in both languages.
• Passionate about training, extensive product knowledge, and a good understanding of retail trends.
• Clear and confident presentation and communication skills to ensure productive training sessions.
• Proficiency in Microsoft Office, especially Microsoft PowerPoint.
• Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask.
• Works autonomously and proactively.

Experience:

3 years required

Skills:

SAP, Compliance, Finance, English

Job type:

Full-time

• Review and post T&E claims to SAP with special attention to local compliance.
• Responsible for operating vendor registration and related administrations.
• Review invoice & purchase order with accuracy or completeness in compliance with local tax and Group accounting policy.
• Handle monthly, quarterly, and yearly closing reporting.
• Assist P/L review and B/S reconciliation.
• Run AP aging, vendor referential, and other related.
• Preparing payments and manage account payables in general.
• Prepare relating report such as T&E, custom duties reconciliation.
• Drive continuous improvement across the Accounts Payable process.
• Intercompany management.
• Manage reconciliation of non-merchandise intercompany transactions, and adjust entries if necessary.
• Communicate with related departments or relevant subsidiaries on intercompany matters.
• Fixed Asset.
• Review invoice/purchase order and book in SAP.
• Manage fixed assets e.g. acquisition, depreciation and disposals, etc.
• Tax & Others.
• Support internal, external, and statutory audit.
• Support Corporate tax return.
• Support VAT filing including reconciliation.
• Prepare Withholding tax.
• Assist in stock take.
• Other ad hoc matters.
• At least 3 years of experience in accounting in multinational company.
• Proactive, highly motivated and flexible.
• Highly organized and attention to detail.
• Strong understanding of Finance systems and processes.
• SAP & MEO experience is highly preferred and experience, Cognos is a plus.
• Precise and detailed for figure.
• Good understanding of accounting and tax regulation.
• Interpersonal and communication skills.
• Proficient in MS Office/Excel.
• Fluent in English.

Skills:

Compliance, Legal, Contracts, English

Job type:

Full-time

• Logistics Management:Plan and manage end-to-end logistics operations.
• Ensure smooth importation with freight forwarders and customs brokers.
• Supervise customs declarations and compliance.
• Oversee quality management (delivery claims, recalls)..
• Warehouse Management:Manage the 3PL Distribution Center for retail and e-commerce.
• Monitor 3PL contract performance and compliance.
• Coordinate with retail teams for planning and deliveries.
• Drive continuous improvements in operations (KPIs, costs, processes)..
• Inventory Management and Compliance:Ensure products meet legal and Hermès-specific standards.
• Audit stock accuracy and security measures.
• Support audits and inspections..
• External Stakeholders Management:Manage contracts with key partners (3PL, insurance, freight forwarders).
• Negotiate with service providers for cost and improvement objectives.
• Maintain relationships and act as the main contact for logistics matters..
• Supply Chain Strategy and Planning:Assist in budget planning and forecasting.
• Manage logistics operating expenses.
• Lead execution of the supply chain roadmap..
• Projects and Sustainability Management:Implement logistics and warehouse projects.
• Oversee phase-out operations and special projects.
• Optimize discussions on sustainability and green logistics..
• University graduate with 5-10 years in logistics and supply chain management, preferably in retail.
• Excellent knowledge of export/import regulations, customs clearance, and logistics operations.
• Strong operational and compliance focus.
• Numeracy and finance understanding (budget planning, external consultant management).
• Organized, flexible, reliable, with strong analytical skills.
• People management skills, ability to lead and motivate.
• Strong interpersonal skills, team player attitude.
• Effective communication and coordination with stakeholders.
• Ability to work independently in a fast-paced environment.
• Fluent in English with excellent communication skills.
• Proficient in Microsoft Office (Excel essential); WMS or SAP skills a plus.

Experience:

7 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Greet clients when they enter the store and give a positive first impression.
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the waiting time is minimized, reassure the clients, and answer first questions.
• Be curious and take a genuine interest in the client's needs and expectations, engage with them on the floor and introduce to the relevant team members.
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and courteousness.
• When possible, prepare and serve refreshments/tea/coffee for clients.
• Handover clients to appropriated team members to ensure the clients are directed to the right location of their designed destination and métiers.
• Support on the after-sales service and in-store collection queue management and other relevant topics to be well managed.
• Offer an excellent experience to omni-channels clients.
• Regularly monitor the client service areas in the store and ensure for the tidiness and cleanliness on the shop floor.
• Being able to recognize and acknowledge top VIPs and regular clients of the boutique.
• Private client management and support other appointments.
• With the Sales Associate, prepare and organize the private client areas ahead of any appointments, as well as ensure that the areas are returned to the cleanliness and tidiness conditions after every client appointment.
• Coordinate with E-Commerce team to maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.
• Service Stock Ordering & Replenishment.
• With the SSSE, ensure that optimal volumes of beverage, food and accompaniment items are ordered and well stocked in the BOH.
• Ensure Client hygiene and sanitization tools and all service tools are well stock replenished.
• Standards.
• Be the first person for the Mystery shopper handling and ensure the deliverable of high standard and satisfaction.
• Initiate, suggest, and roll out the action plan based on the Mystery shopping visit results.
• Adherence and uphold of Company and store standard, process, and procedures, and become acquainted with all métiers.
• Provide support for a proper use of the relevant tools and systems relate to the client management.
• Feedback.
• Identify areas of improvement and share ideas.
• Inform management or team about potential customer complaints and propose for recommendations.
• Provide feedback and work closely with the Customer Experience and Operations team to consistently uphold the Customer journey topics and relevant.
• Degree holder in any field with at least 5 to 7 years experience in luxury retails, customer service, hospitality, or in a similar capacity.
• Excellent customer service skills are required with a positive attitude for all interactions with clients.
• Excellent communication and interpersonal skills.
• Problem solving skills and ability to handle stress and complex situations.
• Fluent Thai and English communication skills, other languages will be advantage.
• Demonstrates attention to details, and keeps workspace organized and neat.
• Enthusiasm and ability to alert the team for the client experience relevant topics and improvement.
• Maturity, reliability, flexibility, with a good team player attitude.
• Ability to work a flexible schedule according to needs of the business.
• Ability to provide basic information about the neighborhood, store services and other customer inquiries.

Skills:

Excel, English

Job type:

Full-time

• Responsible for all movements in and out of the store stocking, including deliveries, transfers, returns, destocking, display changes etc.
• Keep track of the inventory situation and actively reports the products status, especially for out-of-stock or high inventory stock.
• Responsible for general inventory control and cycle counts. Co-ordinates overall warehouse management, cegid movements, scanning and investigations for stock discrepancies.
• Supports price tag changes and ensure accuracy.
• Prepares stock report for management review.
• Other duties as assigned.
• At least 1 year warehouse or stock administration experience in the related industry.
• Bachelor's Degree in related field.
• Independent, attentive to details, highly organized.
• Team player with strong communications skills.
• Good command of English.
• PC knowledge including MS Excel, Word and typing.

Experience:

2 years required

Skills:

Problem Solving, Excel, English

Job type:

Full-time

• Manage all sales transactions on cash tills and system with high accuracy and efficiency.
• In charge of opening and closing of tills (when applicable).
• Provide excellent customer service and maintains a pleasant shopping environment consistent with brand image.
• Attend customers during their final steps of purchase.
• Manage the processing and filing of all documentation relating to responsibilities.
• Follow the internal control procedures related to any payment.
• Communicate all sales and cash control issues with your line manager.
• Participate in store meetings and actively contribute to achieving the store s target and represent a positive approach as a team.
• Support store operations such as VAT refund, wrapping, and other ad hoc duties as assigned.
• At least 2 years of relevant experience in a retail environment or a fast-paced environment.
• Independent, attentive to details, highly organized and service oriented.
• Strong sense of hospitality.
• Excellent problem solving, interpersonal and communication skills.
• A team player attitude to reach a common goal & go the extra mile.
• PC knowledge including MS Excel, Word. CEGID will be a plus.
• Good command in English.

Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Greet clients when they enter the store and give a positive first impression.
• Proactively update clients in the queue when the boutique is at capacity and take responsibility to ensure the waiting time is minimized, reassure the clients, and answer first questions.
• Be curious and take a genuine interest in the client's needs and expectations, engage with them on the floor and introduce to the relevant team members.
• Create an atmosphere of helpfulness and cooperation.
• When possible, prepare and serve refreshments and in-store catering for clients.
• Seamless handover clients to the appropriated team members, ensuring the clients are directed to the right location of their designed destination and métiers.
• Support on the after-sales service and in-store collection queue management and other relevant topics to be well managed.
• Offer an excellent experience to omni-channels clients.
• Regularly monitor the client service areas in the store and ensure for the tidiness and cleanliness on the shop floor.
• Recognize and acknowledge top VIPs and regular clients of the boutique.
• Support in store animations and clienteling activities.
• Private client management and support other appointments.
• Together the Sales Associates, manage and review the booking of the client appointments as well as the private client area in the boutique.
• Keep accurate records of client appointments and update changes accordingly.
• Coordinate with E-Commerce team to maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.
• With Store Management and Sales Associate, support and facilitate guest invitation and appointment for any in-store event or Retail Animation.
• Service Stock Ordering, Replenishment, and tool.
• With the SSSE and F&B Team, ensure that optimal volumes of beverage, food and accompaniment items are ordered and well stocked in the BOH.
• Ensure service tools are well stock replenished and systems relate to the client management.
• Feedback.
• Identify areas of improvement and share ideas.
• Proactively inform management or team about potential customer complaints.
• Provide feedback and work closely with the Customer Experience and Operations team to consistently uphold the Customer journey topics and relevant.
• Degree holder in any field with at least 2 - 3 years experience in luxury retails, customer service, hospitality, or in a similar capacity.
• Excellent customer service skills are required with a positive attitude for all interactions with clients.
• Excellent communication and interpersonal skills.
• Problem solving skills and ability to handle stress and complex situations.
• Fluent Thai and English communication skills, other languages will be advantage.
• Demonstrates attention to details and keeps workspace organized and neat.
• Enthusiasm and ability to alert the team for the client experience relevant topics and improvement.
• Maturity, reliability, flexibility, with a good team player attitude.
• Ability to work a flexible schedule according to needs of the business.
• Ability to provide basic information about the neighborhood, store services and other customer inquiries.

Experience:

3 years required

Skills:

Sales, Good Communication Skills, English

Job type:

Full-time

• Responsible for the daily store operations.
• Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image.
• Calls on current and potential customers to establish and maintain client relationship.
• Keep customers informed on new products or services, changes, etc.
• Identifies and handles client enquiries and concerns.
• Executes sales plans and participates in marketing events and promotion programs.
• Communicates feedback gathered through in-store activities to store management.
• Provides guidance and training to junior sales associates or new comers.
• Assists in identifying and handling client enquiries, concerns and complains. Takes charge of selected VIP clients.
• Keeps records and reports on sales activities.
• Other duties as assigned.
• At least 3 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
• Passion in retail industry with good selling skills.
• Likes fashion and appreciates quality products.
• Fluent in English. Additional languages spoken are a plus.
• Must be a good team player, pleasant, service-oriented with good communication skills.
• Basic computer skills.

Skills:

Compliance, Data Analysis, Accounting, English

Job type:

Full-time

• Communicate and deploy new group/ regional procedures and share good practices.
• Implement local procedures, if necessary, which must be in line with Group / Regional principles.
• Support operational teams to implement new procedures and/or adapt to local context.
• Train operational teams and newcomers.
• Actively engage with internal and external auditors.
• Risk management.
• Follow up on audit/ internal control recommendations to ensure consideration and resolution of all relevant risks and audit findings.
• Update and follow up the tools and check lists implemented to identify any strengths and weakness in the internal control scheme (such as CHIC questionnaires).
• Participate to physical stock takes to ensure group procedures are well respected.
• Internal control review and checks.
• Participate to monitor and assess the risk of compliance in a multi-cultural environment (anti-corruption laws, data protection, anti-money laundering, etc).
• Conduct and document internal control reviews in stores, in offices and on ad hoc topics.
• Conduct testing on internal control self-assessment questionnaires (CHIC questionnaire).
• Conduct monthly data analysis on sensitive transactions and compliance matters.
• Desired Skills and Experience.
• 5 years+ from a similar position in a multinational group or delivering similar services via Big 4 accounting firms. Relevant professional certification is a plus (e.g. CIA).
• Solid understanding and experience with internal control frameworks, curious to build knowledge and understand risks and controls.
• Strong experience and interest for how technology and systems can support internal control effectiveness and efficiency.
• Strong analytical skills include the ability to spot, assess and address risk, materiality and interdependencies and translate it into recommendations for improvement.
• Able to use data analytics where possible to enhance and continuously improve the design and operating effectiveness of the controls,.
• Strong communication skills in presenting internal control and risk matters in an understandable way across various forums and levels of the organization with the right level of detail. Engage in timely and effective communication as well as escalation to business process owners and direct reporting manager as required.
• Ability to work well independently as well as the ability to work well with stakeholders.
• Adaptable to working in a fast paced, ever-changing environment with flexibility in resolving issues and addressing changing priorities.
• With a positive mindset for collaboration and strive for continuous improvement and optimization.
• Excellent command in English.

Experience:

5 years required

Skills:

Compliance, Legal, Finance, English

Job type:

Full-time

• Direct the development and implementation of sound accounting and budgetary policies, procedures, reports, tax planning and effective control mechanism, including internal audit programs to ensure the integrity, accuracy and timeliness of financial and operating data, optimal protection of assets, minimal potential risks and maximum contribution to the financial health.
• Creates, coordinates and evaluates the financial programs and supporting information systems of the company to include budgeting, tax planning, real estate and conserva ...
• Coordinates the preparation of financial statements, reports, special analysis etc.
• Prepares yearly budget and strategic yearly plans (B+2). Monitors the execution of the budget and informs management on opportunity/risks vs. plan.
• Establishes and maintains appropriate internal control safeguards. Ensures the safety of the company s assets (including cash and inventory) in accordance to group rules.
• Ensures records systems are maintained in accordance with generally accepted accounting and auditing standards.
• Responsible for treasury operations and maintains effective relationship with banks and Paris HQ. Analyzes cash flow, cost control, expenses and financial statement to guide and advise MD.
• Liaise with external auditors, co-ordinate and meet auditor s requirement in the performance of annual audits.
• Interacts with other managers to provide consultative support to planning initiatives through financial and management information analysis, reports, and recommendations.
• Ensures compliance with local and Hermes reporting requirements.
• Establishes and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
• Develops and directs the implementation of strategic business and/or operational plans, projects, programs, and systems.
• IT.
• Co-ordinates with Regional IT team on the quality, purchase, implementation, maintenance and delivery of business systems.
• Ensure IT projects on schedule and within prescribed resource limits, and in accordance with department and global standards.
• Monitors and manages relationships with local IT vendors.
• Performs periodical inventories reconciliation.
• Legal.
• Assists in obtaining and monitoring the necessary licenses and insurances for the Company.
• Ensures that all relevant local laws and statutory requirements are adhered to.
• Coordinates with external consultants on legal matters.
• Administration.
• Monitor general office administration duties and management of external vendors.
• Team Management.
• Active participant in recruitment of open roles within the team.
• Responsible for and manages the performance and development of all direct reports in the team.
• Build a cohesive and effective team to meet business and stakeholder needs.
• At least 10 years of relevant experience in high-end fashion luxury industry or 5 years in similar capacity.
• Tertiary educated in finance or accounting.
• Familiar with financial regulations, solid knowledge of finance, tax, accounting budgeting, and cost control principles including Generally Accepted Accounting Principles.
• Solid experience in strategic planning and execution.
• Good analytical skills, communication skills and interpersonal skills.
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Must be a good team player, pleasant, detail oriented and self motivated.
• Fluent in English and Thai.
• Hands on computer knowledge of MS Office and accounting system.

Experience:

3 years required

Skills:

Finance, eCommerce, English

Job type:

Full-time

• Respond promptly and effectively to clients inquiries via calls, chats, and emails.
• Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions.
• Facilitating a seamless flow by acting as a liaison between clients and internal teams.
• Proactively gather client feedback, analyze trends, and identify where to improve our service.
• Collaborating cross-function with other departments, such as Stores Team, Finance, Communications, and Operations.
• Back office - Ecommerce Orders Management.
• Oversee the order management function and order validation process.
• Monitoring Warehouse picking and packing process. Ensure all orders are fulfilled and dispatched within provided lead time.
• Fully in charge of all return and exchange orders by following the internal procedures and processing them in a timely manner.
• Efficiently manage and track orders, to ensure smooth processing and timely delivery.
• Regularly connect with external couriers for shipment management.
• Reporting.
• Provide a report on inquiries and client trends, along with analysis, on a monthly and yearly basis.
• Analyze and report on the performance of each communication channel.
• The successful candidate for this role must flexibility in terms of time management and availability. A Customer Service Associate will be expected to work on the weekends and public holidays, as well as be open to working in shifts.
• At least 3 years of experience with proven skills in a customer services area or related field.
• Fluent in both spoken and written English and Thai.
• Service-minded and detail-oriented.
• Problem-solving skills.
• Effectively manage stress and skillfully navigate complex situations.
• Exhibits emotional resilience.
• Strong passion for our House.
• Intermediate proficiency in Microsoft tools and applications.
• Experience in back-office management (Ecommerce Systems) will be an advantage.
• Experience in the luxury retail industry will be an advantage.
• Good Team player.