Experience:

2 years required

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to foll ...
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
• Handle inquiries & complaints from online channels.
• 2-3 year experience in Call Center/Customer Services.
• Good command of English.
• Bachelor s degree or higher in Business Administration or related fields.
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
• Having background in Hire Purchase, Finance or Banking industry would be a plus.
• Good command of English.
• Good communication and problem-solving skills.

Experience:

No experience required

Skills:

Management, Leadership Skill, English, Thai

Job type:

Full-time

• Responsible for team mentoring.
• Keep track of schedule adherence. Providing real time Floor Support to agents taking calls.
• Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge.
• Motivating the team members to achieve targets set by the company taking the key metrics into consideration.
• Knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
• Taking regular pre and post shift huddles discussing high and low pointers.
• Providing Floor support to agents and providing other assistance .
• Bachelor's degree or higher in any fields.
• Good command of English.
• Good understanding of system resources and allocation Flexible to work.
• Open to work in rotating shifts and weekends.
• Ability to work under pressure.
• Result and target oriented with team management and coaching skills.
• Proficiency in employee development to assist employees in meeting the Performance Targets through, Hiring, Coaching & Mentoring.
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching.

Experience:

No experience required

Skills:

Service-Minded, English, Thai

Job type:

Full-time

• ดูแลลูกค้ากลุ่มพิเศษ (VIP) ผ่านทางโทรศัพท์ โดยให้บริการทั้งภาษาไทยและภาษาอังกฤษ.
• ขอบเขตการดูแล ดังนี้บริการตอบข้อซักถาม และให้คำแนะนำเกี่ยวกับผลิตภัณฑ์ต่าง ๆ ของทางธนาคารรวมถึงสิทธิพิเศษต่าง ๆ.
• รับเรื่องและดำเนินการตามที่ลูกค้าร้องขอ รวมถึงประสานงานเพื่อดำเนินการตามที่ลูกค้าร้องขอ.
• ทำหน้าที่เสมือนเลขาส่วนตัวของลูกค้า ในการให้คำแนะนำ จัดหา และดำเนินการ.
• ประสานงานกับหน่วยงานที่เกี่ยวข้องทั้งภายในและภายนอกธนาคาร และทั้งภายในและต่างประเทศ.

Experience:

3 years required

Skills:

Compliance, Management, English

Job type:

Full-time

• Act as a focal point for compliance related matters in term of regulatory impact assessment for new or changed regulations into practical solutions.
• Follow up action taken from impacted units for the changed regulations.
• Review operating procedures and policies.
• Conduct compliance testing.
• Provide compliance training on regulations to staff.
• Submit reports to regulators such as BOT, AML on timely manner.
• Prepare compliance reports and carry out ad-hoc projects/ task assigned.
• Bachelor s degree or higher in Business Administration, Legal, Accounting, Finance or any related fields.
• Experience in Compliance or Internal Audit from financial institutions at least 3 years would be a plus.
• Observant, eager to learn and interested in self-improvement.
• Strong skill in problem solving, coordination, communication, and decision making.
• Being dedicate and careful.
• Good computer literacy.
• Proficiency in English communication, especially in written skill.

Experience:

3 years required

Skills:

Good Communication Skills, Problem Solving, Service-Minded, Negotiation

Job type:

Full-time

• Follow up instrallment payment of customer who has overdue by making talephone call.
• Provide information and other documents to customer's enquiry and request regrading payment issue.
• Coordinate with other department to support collection issue.
• Key-in the follow-up information tnto the system.
• Bachelor's degree in any fileds.
• Have experience more than 3 years in collection with the financial industry.
• Able to communicate in English both of speaking and writing.
• Good negotiation and problem sovling skills.
• Good attitude and able to work under pressure.
• customer oriened and target oriened.
• Good command of MS Office.

Experience:

5 years required

Skills:

Business Development, Business Statistics / Analysis, English

Job type:

Full-time

• Business Survey & Planning;.
• Gather and analyze market data to identify trends, opportunities, and risks. Prepare executive reports and presentations to support strategic decision-making.
• Business Development & Partnerships;.
• Explore new business opportunities beyond our core.
• operations. Identify and establish strategic partnerships to expand market reach. Communicate value propositions to potential clients and partners.
• Product Development & Collaboration;.
• Support new product development, go-to-market strategies, and process implementation. Coordinate with cross-functional teams to execute business strategies. Track project progress and ensure smooth execution.
• Financial Oversight;.
• Review financial statements and assess the impact of financial changes and future investments..
• Bachelor s or Master s in Business, Finance, Computer Science, Engineering, or related fields.
• Experience 5-7 years in relevant industries (Energy, Infrastructure, Waste Management, Medical, Telecom, etc.).
• Skills & Competencies;.
• Strong analytical and problem-solving skills.
• Proactive and adaptable mindset with a passion for business growth.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency in MS Excel, PowerPoint, and business analytics tools (Tableau, PowerBI is a plus).
• Effective communication, negotiation, and presentation skills.
• Intermediate English proficiency for business communication..

Experience:

1 year required

Skills:

Good Communication Skills

Job type:

Full-time

• ติดต่อลูกค้าและขยายฐานลูกค้าใหม่ผ่านช่องทางโทรศัพท์ เพื่อแนะนำและเสนอขายผลิตภัณฑ์ และการบริการทางการเงินสำหรับลูกค้าบุคคลของธนาคารให้เป็นไปตามเป้าหมายที่กำหนด.
• ประสานงานเพื่อจัดส่งเอกสารและข้อมูลต่างๆให้กับลูกค้า และส่วนงานที่เกี่ยวข้องรับเรื่องและแก้ไขปัญหาให้กับลูกค้าเบื้องต้น พร้อมประสานงานส่วนงานที่เกี่ยวข้องตอบข้อสงสัยและคำถามลูกค้าเกี่ยวกับผลิตภัณฑ์ทางการเงิน.
• วุฒิปริญญาตรีทุกสาขาวิชา.
• มีประสบการณ์ขายผลิตภัณฑ์การเงิน อาทิเช่น บัตรเครดิต, บัตรกดเงินสด, สินเชื่อส่วนบุคคล, สินเชื่อรถแลกเงิน ทางโทรศัพท์.
• มีทักษะการขาย การนำเสนอ และการสื่อสารที่ดี.
• มีทักษะการใช้คอมพิวเตอร์ได้ดี.
• สถานที่ปฏิบัติงาน: ttb สำนักงานวงศ์สว่าง (ใกล้ MRT สายสีม่วง สถานีวงศ์สว่าง).

Experience:

2 years required

Skills:

Network Infrastructure, Network Administration, CompTIA Security+, System Security, English

Job type:

Full-time

• Design & Deployment: Architect and deploy on-premises infrastructure solutions, including servers, storage, and networking equipment.
• Maintenance & Support: Perform regular maintenance and troubleshooting of all infrastructure components, ensuring timely updates and patches.
• Monitoring & Troubleshooting: Continuously monitor system performance, diagnosing and resolving hardware, software, or network-related issues.
• Virtualization: Manage visualized environments, such as VMware or Hyper-V, optimizing server workloads and system resources.
• Backup & Recovery: Implement and maintain backup solutions and disaster recovery plans to safeguard critical business data and ensure continuity.
• Security & Compliance: Apply industry-standard security measures to protect infrastructure, ensuring compliance with relevant regulations and policies.
• Documentation: Develop and maintain comprehensive documentation of infrastructure configurations, procedures, and troubleshooting guidelines.
• Collaboration: Work closely with cross-functional teams to align IT infrastructure with business requirements, providing necessary technical support.
• Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 4 years of hands-on experience managing on-premises IT infrastructure, including servers, storage, networking, and virtualization.
• Expertise in Windows/Linux operating systems and experience with virtualization platforms like VMware or Hyper-V.
• Strong knowledge of networking technologies, such as TCP/IP, DNS, DHCP, and VPNs.
• Experience with backup, storage, and disaster recovery solutions.
• Strong analytical and troubleshooting skills for diagnosing complex technical issues.
• Good communication skills and ability to work effectively in a team environment.
• Experience in vulnerability management is a strong advantage.
• CompTIA Server+ or A+.
• VMware Certified Professional (VCP).
• Microsoft Certified: Windows Server Administrator.
• Cisco Certified Network Associate (CCNA).

Experience:

No experience required

Job type:

Full-time

• รับสายลูกค้าที่โทรเข้ามาสอบถามข้อมูล.
• ให้ข้อมูลลูกค้าเกี่ยวกับค่างวดรถยนต์ งานทะเบียนรถยนต์ งานต่อภาษี และแจ้งรายการเอกสารต่างๆกับลูกค้า.
• โอนสายลูกค้าและประสานงานกับฝ่ายงานที่เกี่ยวข้อง.
• หมายเหตุ ตำแหน่งนี้เป็นพนักงานสัญญาจ้าง.
• สำเร็จการศึกษาระดับปริญญาตรีทุกสาขา.
• มีทักษะในการติดต่อสื่อสาร มีบุคลิกและมนุษยสัมพันธ์ดี.
• สามารถใช้งานโปรแกรม Microsoft Office ได้เป็นอย่างดี.

Experience:

1 year required

Skills:

Work Well Under Pressure, Service-Minded, Meet Deadlines, High Responsibilities, Problem Solving, English

Job type:

Full-time

• Follow up overdue customers via phone and sometime go to visit customers.
• Proceeding termination of contract that has defaulted on debt payment and repossession of property.
• Coordinate with outsource lawyers about bounced cheque cases and civil cases.
• Manage the overdue report for the assigned accounts to decrease overdue amount.
• Manage administrative works such as preparation of POAs, warning letter, applications etc.
• Maintain accurate records customers payment status and make report to management.
• Coordinate internal work procedure with cooperation to other Departments/Teams effectively and ensure the efficiency of the process.
• Building up and maintain relationship with our business partner (Supplier) in accordance with the Company s policy and applicable laws.
• To support other jobs as shall be assigned.
• Bachelor's degree in law or related field.
• Have Legal knowledge on work related.
• Have collection experience at least 3-5 years (loan, hire purchase, leasing).
• Familiar in hire purchasing and leasing industries will be an advantage.
• Good command of English (required).
• Excellent communication and negotiation skills.
• Work experience in Japanese Leasing company will be an advantage.
• Travelling to up-country is required.
• Working Location: Q-House Lumpini
• Working Day: 5 Days/ Week (Monday to Friday)
• Working Hour: 08:30 A.M. to 05:30 P.M.