Skills:

Legal, Research, Contracts, Thai, English

Job type:

Full-time

• Handling all basic tasks related to pre-litigation and litigation.
• Assisting the supervisor in handling the complex litigation cases.
• Conducting legal and factual research.
• Preparing and drafting the litigation documents.
• Monitoring the cases.
• Presenting the cases before the court.
• Negotiating the case under supervision.
• Coordinating with the external counsel.
• Advisory work:
• Providing the strategic legal advice for the best interests of business.
• Preparing the legal opinion.
• Providing strategic plan for potential litigation cases.
• Bachelor's degree or higher in Law.
• Excellent both in Thai and English languages.
• Minimum 5 years of working experience in the legal litigation field.
• Experience in legal practice in law firms or in-house counsel.
• Basic understanding of digital assets and blockchain technology is a plus.
• Good understanding of commercial issues from a legal perspective.
• Excellent in drafting, reviewing, and negotiating in various areas of law, especially the commercial contracts.
• SEC regulation knowledge is a plus.
• Must be able to adapt to working in a fast-paced environment.
• Ability to collaborate well with others as well as to work individually.

Skills:

Risk Management, Quality Assurance, Assurance, English

Job type:

Full-time

• Act as subject matter expert for the knowledge fields within operation risk and associated risk disciplines in the operational risk work field.
• Assist Lead Operation Risk in developing, communicating, and driving the implementation of the Risk Management Framework and Risk Appetite Statement, Risk Management policy, and minimum standards.
• Prepare end-to-end Risk Management procedural, manual, and training materials.
• Execute the planned Risk management initiatives.
• Risk monitoring by ensuring the incident reporting & response process, Key Control Testing process, and performing Quality Assurance on control testing works.
• Coordinate with the other teams, to ensure company-wide risk profile is kept within the risk appetite.
• Organize and facilitate workshops for process mapping of key business processes, the identification and assessment of inherent business risks and controls.
• Assist Lead Operation Risk in advising operational risk through RCSA, KRI, incident, action tracking, new product & outsourcing risk assessment process, and project management.
• Promote an appropriate culture of awareness and attention to Risk management throughout the Company.
• Preferably 3-5 years of working experience in operational risk, internal audit or related fields of financial institutions.
• Strong understanding of risk management processes risk identification, risk assessment, risk mitigation. Facilitation of risk assessment workshops.
• Experience in engaging and managing a variety of stakeholders with an ability to consult and develop remediation options, risk mitigation solutions.
• Sound analytical capabilities, proven problem-solving skills and judgment skills.
• Strong interpersonal communication skills, both oral and written both in English.
• Ability to work with a fair degree of autonomy and demonstrate initiative and a sense of personal accountability, but remain a team player.

Skills:

Assurance, Automation, Software Development, English

Job type:

Full-time

• Demonstrated knowledge of functional, non-functional, integration, and user acceptance test strategies, methods, and procedures.
• Design & implement test scenarios & cases.
• Create & implement test plans and test scripts.
• Design & development of testing tools for test automation & support.
• Ensure quality of service levels of software products through performance test benchmarking.
• Provide production support of software products by investigating and recreating reported defects.
• Work with multiple database interfaces and be familiar with standard web architectures.
• Assist in implementation of QA standards and continual improvement activities.
• Graduated or experienced in faculty/area related to software development.
• At least 2+ years experience in software testing.
• Familiarity with software development methodologies such as Agile or Scrum.
• Critical thinker,Growth Mindset and problem-solving skills.
• Practical experience in carrying out software testing and communicating bugs/issues back to the development team.
• Attention to detail and ability to create comprehensive test scenarios and test cases.
• English skill is a plus.
• Excellent verbal and writing skills.

Skills:

Javascript, TypeScript, Cooperate

Job type:

Full-time

• Build high-traffic user interfaces with JavaScript or Typescript, React and Nextjs.
• Cooperate with skilled developers, product managers, QA s, and designers to ship new components and features.
• Communicate with the backend person in order to integrate API s with Ul.
• Communicate with blockchain developer in order to integrate Smart Contracts with Ul.
• Ability to develop unit testing of code components or complete applications.
• Keep up-to-date with the latest standards and techniques concerning CSS, HTML5, Javascript, Typescript.
• Refine and implement our development standards & best practices.
• Participate in design and code reviews.
• 2+ years of JavaScript experience, including concepts like asynchronous programming, closures, types, and ES6. Experience with React is a bonus.
• 2+ years of HTML/CSS experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility.
• Familiar with the concept of responsive web design and able to create great UI that supports different devices and screen sizes.
• Experience in developing front-end solutions on top of high-performance and distributed backend systems.
• Experience in leading the technical architecture of a frontend project.
• Experience mentoring junior developers.
• Strong Knowledge of the software development lifecycle (version control, tooling, testing, etc.).
• Understanding of SEO principles.
• Experienced in software version control such as Git, Source tree, GitLab.
• Experience in agile methodology.
• Experience in Docker.
• Experience in CI/CD.
• Excellent technical and non-technical communication skills.
• Experience with React, Nextjs.
• Experience with unit testing frameworks such as Jest.
• Experience with Blockchain technology.
• Experience with graphic design applications such as Figma.
• Experience with source tool for building UI components such as Storybook.
• Passion for performance debugging and benchmarking.
• BS/MS in Computer Science or a related technical field.
• Technologies.
• React.
• NextJs.
• Redux.
• Redux-Saga.
• Styled-Component, Emotion, Tailwind.
• Css, Less.
• Ant-Design.
• Typescript.
• Eslint.
• Storybook.
• OpenAPI.
• Graphql (optional).

Skills:

Assurance, Thai, English

Job type:

Full-time

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Assurance, Thai, English

Job type:

Full-time

• Maintain and develop internal support and KYC quality standards.
• Review a subset of agents verification (minimize and prevent the errors etc).
• Assess support procedure based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all KYC metrics (e.g. critical criteria or as suspicious) and how the support team s performance affects those KPIs.
• Create strategies to improve support KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Map the need for training and onboarding programs and initiate these projects.
• Monitor individual's performance on the agent and team level.
• Create reports that reflect support performance.
• Report support team s performance to higher-ups.
• Participate in calibration sessions to maintain consistency in internal evaluations.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the Operations, KYC, Fraud management, or related role.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Great team player with the ability to work with others (compromisation).
• Great people skills and ability to communicate (negative) feedback.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Enthusiastic, English, Thai

Job type:

Full-time

• Identify opportunities for process improvement within the project management framework and implement best practices to enhance project delivery efficiency.
• Lead an end-to-end process of the project, starting from planning to execution.
• Develop detailed project plans, including timeliness, milestones, and resource allocation.
• Explore and implement new methodologies/tools to automate operations systems.
• Ensure projects are delivered to time, budget, and service levels.
• Conduct metrics to evaluate and review the project quality.
• Maintain and prepare reports of all procedures to keep the projects documented.
• Work closely with operations and customer support directors and above to ensure team goals and strategies are aligned.
• Bachelor's degree in any field.
• Minimum 5 years of experience in project management or operations development (or related field).
• Strong communication skills with fluency in English and Thai.
• Able to manage multicultural and diverse teams.
• A critical thinker with an excellent listening skill and good attention to details.
• Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other teams.
• Ability to manage multiple projects simultaneously.
• Proactive, enthusiastic, and innovative approach to work.
• Strong understanding of project management methodologies.
• Strong mentoring and coaching skills.
• Excellent organizational and leadership skills.
• Goal-oriented and result-driven.
• Able to transform the ideas of management and implement an appropriate solutions in the organization.
• Nice to have:.
• Experience in any of the following industries: banking, online payments, cryptocurrency, exchanges, or trading.
• Experience in people or team management.
• Experience in Operations or Customer Contact Center.
• Experience in CRM tool management.
• General understanding of project requirements, especially project related to Operations task.
• Work experience in a high-growth startup or tech company.
• Project Management Professional (PMP) or equivalent certification.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date..
• Important: Candidate Privacy Policy.
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Skills:

Coordinate, Finance, English

Job type:

Full-time

• Provide strategic direction for the Cryptocurrency Wealth Management team, aligning activities with organizational goals.
• Develop and implement initiatives to enhance the overall customer experience.
• Work closely with and report to the Senior Customer Support Manager, ensuring alignment of Cryptocurrency Wealth Management strategies with broader customer support objectives.
• Collaborate on cross-functional initiatives to streamline support processes and enhance overall service quality.
• Oversee the team in building and maintaining strong relationships with VIP crypto customers.
• Ensure a deep understanding of customers' specific needs,goals, and preferences.
• Offer advanced technical assistance and troubleshooting for complex customer issues related to cryptocurrency wallets and trading platforms.
• Address escalated security concerns, providing guidance on best practices for safeguarding crypto assets.
• Ensure the team is well-versed in internal product features.
• Collaborate with relevant departments to provide customers with advanced insights and tailored recommendations.
• Oversee the team in assisting customers during market volatility or emergencies.
• Provide strategic guidance to help customers make informed decisions and manage risk effectively.
• Ensure the delivery of round-the-clock customer support, addressing urgent inquiries.
• Coordinate in-person meetings as necessary, excluding customer accommodations.
• Lead efforts to build and maintain a robust network of contacts in the cryptocurrency industry.
• Explore and evaluate potential customers and partnerships.
• Oversee the onboarding process for new VIP customers, ensuring a seamless transition and comprehensive understanding of services provided.
• Establish and monitor key performance indicators (KPIs) for the team.
• Implement strategies to continuously improve service quality and exceed performance targets.
• Bachelor's degree in a relevant field (Finance, Business, etc.).
• Minimum 5 years of experience in Customer Experience or related functions in management level.
• Extensive experience in cryptocurrency-related roles, particularly in wealth management.
• Strong English communication skills.
• Strong leadership and strategic management skills.
• Exceptional customer service and communication skills.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Thai, English

Job type:

Full-time

• Respond to customer queries in a timely and accurate way, via phone, email, and live chat.
• Identify customer needs and help customers use specific features.
• Maintain quality service while ensuring continuous productivity contribution.
• Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
• Follow up on updates to our internal databases, SOPs, policies, and technical information.
• Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users).
• Share feature requests and effective workarounds with team members.
• Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services.
• Assist in the training of new customer support agents on occasion.
• Bachelor s degree in any field.
• New graduates are welcome.
• Customer-centric mindset means focusing on providing a positive customer experience.
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Ability to prioritize and manage multiple responsibilities.
• Ability to remain calm and maintain patience during difficult client interactions.
• Flexible working hours, working days (holidays), and ability to work on shifts.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Thai, English

Job type:

Full-time

• Ensure daily execution of daily operations duties including but not limited to processing transactions, account verifications, and overall customer care.
• Respond to customer inquiries regarding trading, digital asset transfers, and other general cryptocurrency-related questions on a daily basis using the company s CRM tool; ability to talk about the company s products and services.
• Collaborate with cross-functional teams to improve the company s products: identify opportunities to optimize customer experience to increase customer satisfaction.
• Capable of handling a large volume of customer inquiries and trade orders with great attention to details.
• Strive to make your work as efficient as possible by improving or creating processes, and automating as much of your work as possible.
• Follow communication procedures, guidelines, and policies.
• Conduct customer due diligence (KYC/CDD).
• Create or update the FAQs to match the current user interface and procedures.
• Participate in projects and any other special tasks assigned.
• About you:
• Bachelor s degree in any field.
• Customer-centric mindset; focusing on providing a positive customer experience.
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Ability to prioritize and manage multiple responsibilities.
• Ability to remain calm and maintain patience during difficult client interactions.
• Flexible working hours, working days (holidays), and ability to work on shifts.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Compliance, Thai, English

Job type:

Full-time

• Perform customer onboarding process both KYC and KYB based on company policy and procedure.
• Perform the due diligence on the new customer by requesting the KYC/KYB information, documentation, review and verification of received documentation based on the company policy.
• Periodically evaluate existing customers according to established company policies and procedures.
• Maintain continuous contact with customer via communication channels such as email and phone call in order to keep customer profile updated.
• Investigate high-risk customer and report where necessary and obtaining all necessary documentation to complete customer profile.
• Perform as per company policy in case customer request to increase their daily limit.
• Perform daily operational tasks by complying with the company and compliance policy.
• Perform any additional tasks in relation to KYC / KYB.
• Fluent in both Thai and English.
• Bachelor s degree in any field.
• Excellent communication, explanation, attention to detail, and can-do attitude.
• Familiar with KYC, KYB, and AMLO is a plus.
• Able to work under pressure and solve problems independently whilst holding strong organizational skills.
• Flexible working hours and ability to work on shifts.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Social media, Legal

Job type:

Full-time

• Prepare recruitment materials and post jobs to appropriate job board such as, Linkedin etc.
• Source and recruit candidates by using databases, social media etc.
• Screen candidates resumes and job applications by phone screening.
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.
• Present candidates to hiring manager team and acquire interview feedback.
• Prepare a report on a weekly basis for the tasks completed or in progress.
• 2 years minimum of recruiting experience in full life-cycle environment, focusing on Mass Recruitment of multiple high-volume roles simultaneously.
• Ability to communicate effectively, both orally and in writing.
• Working knowledge of interview techniques and applicant screening methods.
• Ability and willingness to learn about the position requirements.
• Proficient in MS Office
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Compliance, Coordinate, Legal, Thai, English

Job type:

Full-time

• Have practical understanding of and hands-on experience on financial service laws and regulations in relation to Bank of Thailand, Security and Exchange Commission and AMLO.
• Manage the SEC licensing and all SEC queries relating to the business.
• Coordinate and work closely with business units and relevant regulators to make sure that the company fully with relevant rules and regulations.
• Develop and maintain Regulatory Compliance Audit and Supervision programs.
• Write and present the Compliance Supervision Reports to the Board and Audit Committee.
• Assist Regulatory Compliance Working Group on company regulatory compliance strategies and to oversee regulatory compliance across company.
• Conduct monitoring and Regulatory Compliance Review to ensure consistent compliance across company.
• Assessing, monitoring and reporting of compliance risks regarding Regulatory Compliance.
• Communicate and facilitate regulatory compliance risk assessment by other business units.
• Facilitate business on regulatory impact assessment for new/drafting regulations and consultation papers which are circulated/ announced by the SEC/AMLO/BOT and any other regulatory changes related to business core process.
• Coordinate with Legal to develop regulatory compliance procedure & facilitate Business Unit to embed regulatory compliance procedure in Business Unit process.
• Act as the point of contact for all advisory and monitoring resources on compliance matters relating to the business and communications with investors and clients.
• Perform and complete daily monitoring checklists on fund related issues.
• Collaborate with Regulatory Compliance working group, Legal and Business Unit in maintaining as well as lively update the Regulatory Compliance policy & procedure.
• Collaborate with Legal and Group Compliance to roll out regulatory compliance intranet (database).
• Bachelor s degree or higher in Law, Economics, Finance, or a related field.
• At least 8 years of experience in prior Legal and Compliance or Audit in Financial Institutions.
• Good command of verbal and written communication skills in Thai and English.
• Good computer skills.
• Strong analytical, interpersonal, and negotiation skills.
• Attention to detail and interest in following the latest regulatory changes.
• Experience in Digital Assets Market, Capital Market, and Financial Market will be advantageous.
• Must have initiative and a good working attitude
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Payroll

Job type:

Full-time

• Collect employment data and proceed onto the internal system.
• Report on payroll expenses, calculate bonuses and allowances.
• Review requests on incentive and OT.
• Prepare employees compensation by the end of each month using payroll software.
• Schedule bank payments or hand out paychecks directly to employees.
• Distribute payment statements and gather signed receipts (digital or paper).
• Ensure with the People team to facilitate the onboarding.
• Ensure wages and tax withholdings comply with regulations.
• Enter new employees data (e.g. bank accounts and tax identification numbers) into internal databases.
• Answer questions about compensation, benefits, taxes, and insurance deductions.
• Manage the health insurance claims documents from employee.
• Manage the provident fund's documents both for the company s side and the employee s side.
• Issue employee documents as requested.
• Initiate innovative welfare and benefits programs.
• Responsible for overall compensation and benefits.
• Manage day-to-day activities associated with employee records, compensation, overtime payment, and benefits administration.
• Prepare and manage HR documents such as PND1, social security, provident fund.
• Having at least 2 years of experience in Payroll.
• Having experience in Tigersoft would be an advantage**.
• Knowing Labor laws and other related laws.
• Proficient in MS Office.
• Detail oriented.
• Strong ethics and reliability.

Skills:

Legal, Contracts, Compliance, Thai, English

Job type:

Full-time

• Provide legal advice/services for day-to-day operations as needed.
• Draft and revise agreements, contracts, other legal documents, as well as important correspondences.
• Prepares contracts for internal review and approval and ensures compliance with company policies as well as applicable laws or regulations.
• Assist in the creation and implementation of legal policies, rules and guidelines.
• Translates commercial/legal scenarios into simple language both Thai and English languages.
• Cross-working with various teams in all entities as needed.
• Other assigned by the Manager.
• Bachelor's degree or higher in Law.
• Native Thai speaker with a high level of English, especially written.
• Minimum 3-5 years of working experience in the legal field, expertise in contract drafting.
• Experience in legal practice in law firms or in-house counsel.
• Basic understanding of digital assets and blockchain technology is a plus.
• Good understanding of commercial issues from a legal perspective.
• Excellent in drafting, reviewing, and negotiating in various areas of law, especially the commercial contracts.
• Excellent contract drafting skills both in Thai and English languages.
• SEC regulation knowledge is a plus.
• Must be able to adapt to working in a fast-paced environment.
• Ability to collaborate well with others as well as to work individually.

Skills:

Legal, Project Management, English

Job type:

Full-time

• Oversee daily operational duties including but not limited to processing transactions, account verifications, and overall customer support.
• Work closely with the COO, determine values and mission, and plan for short and long-term goals.
• Supervise operations team to ensure operational excellence and excellent customer services.
• Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure.
• Manage the recruiting, training, and performance evaluation of operations personnel to ensure an effective team.
• Determine staffing requirements, work assignments and schedules for side projects.
• Generate operational reports for COO and management as needed.
• Develop and maintain operational procedures and guidelines for the team.
• Communicate all operating policies and/or issues at team meetings.
• Address operational issues and concerns in a timely fashion.
• Evaluate current operational strategies and recommend improvements.
• Collaborate with cross-functional teams in improving the operational tools and systems.
• Communicate with the legal counsel and safety department to ensure all processes remain compliant with the SEC and other governmental regulations.
• Bachelor s degree in any related field.
• Minimum 5 years of experience in Customer Experience or related functions in management level.
• Strong English communication skill.
• Able to manage multicultural and diverse teams.
• Strong understanding of training or operations development tools and concepts.
• Solid foundation in data analyzation, root cause and learning-need analysis by using various data sources.
• Strong mindset in people development.
• Project management and planning skills.
• Strong mentoring and coaching skills.
• Strong leadership qualities with excellent communication and interpersonal skills.
• Nice to have.
• Experience in any of the following industries: Banking, Online Payments, Cryptocurrency, or Exchanges.
• Years of experience in Operation or Customer support position.
• Work experience in a high-growth startup or tech company.
• General understanding of KYC/AMLO requirements.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Social media, Research, SEO, English, Thai

Job type:

Full-time

• Develop and execute Bitkub's content strategy across website, social media, blogs, and other channels.
• Lead content ideation sessions, collaborating with cross-functional teams to generate innovative ideas and concepts.
• Research and stay up-to-date on crypto currency trends, market developments, and industry news to inform content creation.
• Write clear, concise, and engaging content that communicates complex concepts in an accessible manner.
• Optimize content for SEO to improve organic visibility and drive traffic to Bitkub's platforms.
• Oversee the creation of social media content, providing guidance on messaging, tone, and visuals to ensure consistency and effectiveness.
• Manage the editorial calendar, ensuring timely delivery of content and alignment with marketing initiatives and events.
• Mentor and coach junior members of the content team, providing feedback and guidance to support their professional growth.
• Analyze content performance metrics and user feedback to identify opportunities for optimization and refinement.
• Collaborate with PR and marketing teams to coordinate content efforts and amplify Bitkub's brand presence across various channels.
• Bachelor s Degree in Communication, Journalism, Marketing, or related field.
• 5+ years of experience in content writing, with a focus on the crypto currency or fintech industry.
• Proven track record of creating compelling content that drives engagement and supports business objectives.
• Excellent writing and editing skills, with a keen eye for detail and a knack for storytelling.
• Strong understanding of digital marketing principles, SEO best practices, and social media management.
• Proficiency in both English and Thai languages.
• Leadership experience, with the ability to inspire and motivate a team to achieve common goals.
• Strategic thinker with a data-driven approach to content planning and optimization.
• Passion for crypto currency and blockchain technology, with a deep understanding of industry trends and developments.
• Positive attitude, collaborative mindset, and ability to thrive in a fast-paced, dynamic environment.

Skills:

Automation, English

Job type:

Full-time

• Security Analyst and Incident Responder Supervisor.
• Investigate and respond to external and internal cybersecurity threats, vulnerabilities, and exploits.
• Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
• Document security investigations and produce high-quality and accurate reports for various stakeholders.
• Support security incident root cause analysis, identify control gaps, and recommend mitigation strategies.
• Collaborate with cross-functional teams to drive improvements to security tools, policies, and processes.
• Improve the Security Operations and Incident Response team's effectiveness and efficiency, including developing and refining processes and technical capabilities.
• Understand and support requirements of internal and external stakeholders, regulators, and auditors.
• Bachelor's degree or higher in Computer Engineering, Computer Science, IT, or related fields.
• 4-5 years of working experience in a Security Operations Center, Incident response, and threat analysis or a relevant investigative role.
• Hold the certificate of CompTIA Security +, CompTIA CySA+, and others would be an added advantage.
• Experience with knowledge in Security solutions, Security Incident Response, Monitoring, and Intrusion detection.
• Familiarity with digital forensics, SOAR automation, and cloud technology is advantageous.
• Good command of English reading, writing, and communication skills, including conducting presentations and creating security incident reports, is required.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Business Development

Job type:

Full-time

• Responsible for overall risk areas including technology, credit risk, market risk/liquidity risk, operational risk, and fraud risk.
• Managing and supervising team members and improving its operations.
• Maintaining the necessary and sufficient risk management framework.
• Developing and maintaining processes to support overall risk management transparency, analysis, and control requirements.
• Establishing, and revising documents, i.e. policies, rules, and manuals, regarding risk management.
• Developing quantitative risk analysis, and designing risk metrics and tools to help manage, measure, and monitor measurable risks.
• Monitoring risk-taking activities in the firm and risk profiles of the firm and reporting to senior management and committee.
• Decision-support and decision-making for large exposures, new products, and overall business development.
• Reviewing, summarizing, presenting, and advising senior management and formal risk management committees on key risk management issues.
• Ensuring best risk management practice within the business, adherence to each Risk Management Framework, as well as the veracity of risk reporting.
• Managed and was responsible for coordinating BCP operations.
• Other assigned tasks.
• Bachelor s degree or above in a related field.
• At least 5 years experience in operational risk, risk management, or related function.
• Having related experience in Financial Sectors or the FinTech Industry is preferred.
• Strong problem-solving, prioritization, and communication skills.
• Enjoy working in a fast-paced environment, highly adaptive, and using a flexible approach to get things done.
• Eager to learn about the blockchain, web3, and cryptocurrency business.

Skills:

DevOps, Software Development, Javascript

Job type:

Full-time

• Manage the software development life cycle on the public cloud platforms such as AWS, GCP or others.
• Implement, monitor, and maintain the observability of all workload or environments.
• Collaborate with other team members in order to troubleshoot various environments.
• Help improves and maintains the process by follow the practices or standards.
• Assist with the design, implementation and administration of shared development, monitoring, CI/CD, DevOps, and collaboration tools.
• Support and collaborate with teams on the production incident response activities.
• Troubleshoot and resolve the issues that blocking all the environments activities or upon the requests.
• Identify opportunities to reduce time to delivery, rework and total cost of ownership while improving the functional and non-functional requirements of our system.
• At least 2-3 years of experience in a DevOps related role.
• Experience with modern languages development practices and frameworks (such as JavaScript/.NET/Java/Golang).
• Ability to design, architect, and implement complete CI/CD pipelines.
• Experience in container technology and orchestrating Docker (preferably with Kubernetes, ECS, or equivalent).
• Experience with writing Infrastructure as Code using frameworks such as Terraform, Cloud Formation, or Pulumi on AWS.
• Identify opportunities to reduce time to delivery, rework and total cost of ownership while improving the functional and non-functional requirements of our system.
• Experience working in a heavily regulated industry or environment.
• Preferred Qualifications (If any):.
• Demonstrated skills in Kubernetes provision, configuration, and deployment.
• Demonstrated in-depth knowledge of Linux environments.
• Has deployed a variety of open-source software systems such as NGINX, MongoDB, Redis, Kafka, HashiCorp Vault, etc.
• Experience with deploying or setup Blockchain infrastructure.
• Experience with any hands-on projects involved with security standard or improvement (Such as ISO 27001, PCI-DSS).
• Good documentation skills.

Skills:

Cooperate, System Security, Project Management, Thai, English

Job type:

Full-time

• Manage security systems and security controls implemented in systems, networks and applications to ensure that they effectively defend against cyber threats.
• Develop security configuration standards and enforce system hardening to IT infrastructure.
• Monitor the publicly disclosed security vulnerabilities and cyber threats. Alert the related teams and take actions to mitigate risks.
• Assess security vulnerabilities in IT infrastructure. Set action plans and cooperate with the related parties to ensure that the identified security flaws are properly remediated.
• Manage staff user accounts, privileged user accounts and system authorization control.
• Collect and analyze security events to identify anomalies. Investigate and respond to security incidents.
• Keep tracks of changes in IT security technology and practices. Improve security operational processes and tools as needed.
• Identify, define and document system security requirements and recommend solutions to management.
• Educate and train staff on information system security best practices.
• Having 3-5 years of relevant experience.
• Excellent communication both speaking and writing in Thai and English.
• Excellent report-writing skills in both English and Thai.
• Ability to form complex communications/messages in a simple, clear, and concise manner to the various communities within the organization.
• Capable of supporting various types of security assessments and familiar with various types of security standards.
• Experience in Project management.
• Ability to plan, manage and maintain a complex organization-wide program over the longer term.
• Understanding of the different concepts of information security and risks.
• Being a person who has a compromised vibe and is good at interpersonal skills.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Photography, Coordinate, Videography

Job type:

Full-time

• Shoot video and take pictures, reproduce and frame photographs, and retouch pictures to support teams.
• Prepare and set up photographic equipment to support photography operations effectively.
• Choose and monitor location setup to prepare for photograph operations.
• Coordinate with the director, production team, and related functions, to support the production.
• Advertise service and maintain a portfolio to attract clients and demonstrate work.
• Keep up to date with photographic techniques and current marketing trends to improve the performance of the team.
• Knowing the area of Live-streaming.
• Perform other responsibilities as assigned.
• About You:
• Have 3-5 years of experience as a Photographer.
• Able to perform assigned tasks regarding still images and videography for both internal and external use.
• Adept in using Adobe Lightroom, Photoshop, and Illustrator for photo editing.
• Has deep knowledge and skills in the fields of videography, still-image photography, lighting exposure adjustment, and equipment used in the job.
• Able to propose new and creative ideas for improved quality of work.
• Able to perform well under pressure and solve impromptu problems.
• Flexible in both responsibilities and working hours.
• Able to travel during shoots in other provinces/overseas, especially if staying overnight is needed.
• Able to work on holidays.
• Positive thinking with a CAN-DO attitude.

Skills:

Thai, English

Job type:

Full-time

• Perform a high-risk customer onboarding process based on company policy and procedures.
• Periodically evaluate existing high-risk customers according to established company policy.
• and procedures.
• Investigate high-risk customers, report where necessary, and obtain all necessary documentation to complete the customer profile.
• Perform as per company policy in case customers request to increase their daily limit.
• Perform daily operational tasks by complying with the company policy.
• Perform any additional tasks concerning KYC risk analysis.
• Bachelor s degree in any field.
• At least 1 year of working experience in KYC, credit analysis, fraud management, or any related role.
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
• Able to work under pressure and solve problems independently while holding strong organizational skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Ability to prioritize and manage multiple responsibilities.
• Ability to remain calm and maintain patience during difficult client interactions.
• Flexible working hours and working days (holidays).
• Nice to have:
• Familiar with KYC and AMLO.
• Experience in Digital Assets Market, Capital Market, and Financial Market.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date..
• Important: Candidate Privacy Policy.
• สำคัญ:โปรดอ่านและทำความเข้าใจ: นโยบายความเป็นส่วนตัวด้านทรัพยากรบุคคล สำหรับผู้สมัครงาน และผู้สมัครเข้าฝึกงาน.