Experience:

5 years required

Skills:

Research, Excel, Market Research, English

Job type:

Full-time

• Works collaboratively with colleagues and (where appropriate) local markets across Dentsu to meet client service needs.
• Coordinates activity ensuring projects and plans deliver against objectives and on time/budget.
• Supports Client Manager and wider team with general client liaison and administration.
• Connects with client to support delivery of communication and service.
• May research new market trends to incorporate into planning.
• Monitors sales data to measure plan effectiveness flagging issues where appropriate.
• Qualifications Education Background Bachelor s degree or higher in related field.
• Experiences minimum 5 years of experience in Marketing or Advertising field.
• Excellent command of English - verbal and written.
• Online experience and knowledge are benefiting.
• Tools and equipment used (Professional Skills) Computer literacy in MS office: Word, Excel, PowerPoint, and Outlook.
• Spectra, Aura (Timesheet).
• Google Trends.
• Job Competency or specifications Business Acumen.
• Communication.
• Consultative Selling.
• dentsu Strategy.
• Financial Management.
• Industry Expertise.
• Market Research.
• Negotiation & Influence.
• People Management.
• Product & Solution Frameworks & Methods.
• Project Management.
• Proposal Development.
• Relationship Management.
• Location: Bangkok Brand: Dentsu Creative Time Type: Full time Contract Type: Permanent

Job type:

Full-time

• Manages team members in order to deliver their individual personal growth targets
• Overseas output from the team, providing quality control on any documents produced by the team
• Understands the trading implications of planning decisions made to ensure agency and client objectives are delivered
• Understands and ensures that each team member fully understand and can deliver against client key performance indicators/targets
• Supports the Account Director to ensure client and the business' priorities are filtered through to the team
• Manages upwards to ensure any challenges are resolved quickly and timely Location: Bangkok Brand: Dentsu X Time Type: Full time Contract Type: Permanent

Experience:

3 years required

Skills:

Contracts, Microsoft Office, Automation, English

Job type:

Full-time

• Serve as the primary liaison between clients and internal teams, ensuring seamless communication and satisfaction.
• Support project managers on project tracking, budget monitoring, and execution excellence.
• Organize and execute marketing events and client-facing activities.
• Supervise administrative assistant operations to ensure timely and accurate document processing and deliverable completion.
• Manage commercial documentation including quotations, purchase orders, and contracts.
• Proactively identify client challenges and develop strategic solutions throughout project delivery.
• Maintain comprehensive records of client communications and project progress.
• Drive continuous improvement in customer engagement strategies and internal processes.
• Qualifications Bachelor's degree in a relevant field.
• 3-5 years of experience in client-facing roles (Customer Success, Account Management, or Project Coordination).
• Excellent written and verbal English communication skills.
• Strong interpersonal abilities with a collaborative, solution-focused approach.
• Analytical mindset with proven ability to understand client needs and deliver actionable solutions.
• Thrives in dynamic, fast-paced environments while managing multiple priorities.
• Proficiency in Microsoft Office Suite and collaboration tools (Youtrack, Trello, Jira).
• Experience leveraging AI tools and automation to enhance productivity and streamline workflows is a plus.
• Experience organizing events or managing commercial documentation.
• Location: Bangkok Brand: Dentsu Cxm Time Type: Full time Contract Type: Permanent

Experience:

3 years required

Skills:

Business Development, Automation, Salesforce, English

Job type:

Full-time

• Facilitate discovery & consultative growth discussions - turn loose ideas into briefs, user stories, KPIs, and mini-workstreams.
• Lead journey & experience-design workshops map personas, current- and future-state journeys, uncover moments of truth, and translate outputs into CX roadmaps and quick-win initiatives.
• Own client relationships - act as primary contact, keep senior stakeholders aligned.
• Steer engagement delivery - support and co-deliver with assigned project manager(s) to track scope, timelines, risks, and action items; run stand-ups and keep documentation current.
• Provide hands-on MarTech support - configure or troubleshoot basic tasks in tools such as Braze, GA4, Segment, or VWO etc. before escalating to specialists.
• Support business development - craft pitch decks and demos, co-present in RFPs, and help organise client round-tables, webinars, and industry events.
• Drive upsell / cross-sell - surface growth opportunities, build phasing plans and ROI logic, and assist with SOW and contract administration.
• Share knowledge & enable others - package quick-win playbooks, draft how-to guides, and mentor junior teammates on client-engagement fundamentals.
• Stay current on CX & MarTech trends - translate journey orchestration, personalisation, and analytics best practices into practical client recommendations.
• Qualifications 3-5 years in CX/digital consulting, account strategy, customer success, or equivalent hybrid roles.
• Comfortable leading senior-stakeholder conversations in Thai & English; strong storytelling and deck-crafting skills.
• Solid grasp of experience design, journey orchestration, segmentation, A/B testing, personalisation, and analytics enough to execute light hands-on tasks and credibly advise clients.
• Customer engagement / marketing automation: Braze, Salesforce Marketing Cloud, Adobe Journey Optimizer or equivalent.
• CDP & tag management: Segment, Tealium, Treasure Data.
• Personalisation & testing: VWO, Dynamic Yield, Optimizely.
• Analytics & measurement: GA4, Adobe Analytics, Contentsquare, Mixpanel/Amplitude.
• Voice-of-Customer / survey: Qualtrics.
• Proven experience translating high-level asks into actionable tasks and coordinating cross-functional teams to closure.
• Commercial acumen: confident discussing budgets, phasing, ROI, and basic contract mechanics.
• Proactive, organised, and energized by fast-moving, ambiguous environments.
• Certification (or willingness to earn) in a major MarTech platform within 12 months.
• Growth & entrepreneurship mindset to drive mutual success of building new business in Thailand.
• About Merkle Merkle, a global data-driven technology-enabled experience company, and part of Dentsu, are expanding its business in Thailand specialising on Customer Experience Management (CXM). The services in Thailand encompass: CX Consulting, Commerce & Experience, Loyalty & Personalisation, CX Technology, and AI / Data Analytics. Merkle s Bangkok office marks its 24th in 12 APAC countries. For more information, visit www.merkle.com Location: Bangkok Brand: Dentsu Cxm Time Type: Full time Contract Type: Permanent

Skills:

English

Job type:

Full-time

• To use media tools in proper way for effective analysis.
• To responsible for media expenditure (monthly), media trend & review (quarterly), updated competitor movement (quarterly).
• To monitor the movement of competitors, analyze and report to client.
• Planning and Presentation To be able to specific challenge of campaign, create effective media strategy and communication direction.
• To clear understand product in responsibility, campaign s brief and client s objective for.
• Designing effective integrated media recommendation.
• To prepare effective media plan and presentation proposal.
• To be able to present integrated media recommendation in Thai and English as professional.
• To manage effectively budget from client.
• can analyze and interpret data.
• Idea and Creativity To guide and share creative and new idea to support the proposal.
• Operation Efficiency To be proactive and on-time deliver the assigned work.
• To monitor and do correctness in operation.
• To encourage team members to understand and support the company s policy and direction.
• Location: Bangkok Brand: Dentsu X Time Type: Full time Contract Type: Permanent