Experience:

5 years required

Skills:

Risk Management, Negotiation, Procurement, Leadership Skill, English

Job type:

Full-time

• Independently review, draft and revise routine commercial agreements, including indirect procurement, IT, services, marketing, retail, vendor and confidentiality agreements, in Thai and English.
• Support contract negotiation by identifying legal and commercial risks, proposing practical revisions and coordinating with internal stakeholders, vendors and external counsel where required.
• Provide day-to-day legal advice to business functions on general commercial, operati ...
• Assist with corporate and governance matters, including board/shareholder documentation, licenses, registrations, powers of attorney and corporate records.
• Support business ethics, compliance, internal control and risk management processes, including policy implementation, training materials and follow-up actions.
• Manage routine contacts and filings with authorities, including police, courts, regulators and other government officials, with appropriate preparation of supporting documents.
• Assist with brand protection matters, including coordination with internal stakeholders, external counsel and authorities on counterfeit, enforcement and related matters.
• Support data privacy matters and DPO, including PDPA-related document review.
• Maintain legal trackers, templates, contract databases and other legal operations tools to ensure visibility, follow-up and timely delivery of legal support.
• You Are Energised By.
• Partnering closely with business stakeholders across the organization and working in a highly collaborative environment.
• Being part of a culture that values listening, co-creation, inclusiveness, user-centricity and agility in designing solutions.
• Having the opportunity to drive value by the area of your expertise.
• What You Will Bring.
• A Bachelor's Degree in Law.
• About 4-5 years of post-qualification legal experience, preferably from a reputable law firm, multinational company or retail / FMCG / luxury / technology-related business.
• Strong experience in reviewing and revising commercial contracts in English and Thai, with ability to work independently on routine matters.
• Experience in data privacy, compliance, corporate governance, regulatory coordination or brand protection will be an advantage.
• Excellent command of written and spoken English and Thai, including ability to revise legal documents in English and communicate confidently with regional teams.
• Strong legal drafting, issue spotting, risk assessment and stakeholder management skills.
• Practical, solution-oriented and able to balance legal protection with business needs and timelines.
• Organised, detail-oriented and comfortable managing multiple matters independently.
• Comfortable to start with 1-year contract.
• What Chanel can offer you.
• Immerse yourself in the heritage, creativity, and evolution of one of the world's most iconic luxury brands.
• Collaborate with diverse teams and leaders across functions, markets, and regions.
• Be part of an inclusive culture that values innovation, entrepreneurship, and leadership.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Experience:

3 years required

Skills:

English, Thai

Job type:

Full-time

• Responsible for all Import and Export transactions and liaise with Authorized Freight forwarder for inbound and outbound shipments.
• Ensure all inbound shipments are cleared and delivered to warehouses within the agreed KPI timeline.
• Manage import and export legally including coordination with Authorized Customs Broker for the required import licenses per shipment from Thai Authorities related to FDA, CITES, DOA, TISI, Excise Tax Department, etc.
• Assist Logistic Manager to review and verify all logistics cost: duty, freight, insurance and handling costs and ensure charges are correct before customs formalities process.
• Coordinate to Regional Supply Chain for any misdelivery report, follow up with freight forwarder companies for any discrepancy/lost/damage of shipment, and raise the claim to concerned parties.
• Handle re-import privilege, Temporary and ATA carnet imported shipments and insure the company has follow the customs regulations and all shipments returned under the customs rules.
• Take care of the administrative tasks related with the shipments (documents, insurance etc.).
• Ensure data accuracy in the ERP system related to import, export, and goods receiving.
• Coordinate with warehouse team for goods delivery and coordinate with 3rd party transporters to ensure smooth delivery to final destinations.
• Review KPI Logistics service providers for efficiencies and effectiveness in operation management.
• Ensure proper record and documentation verifications and filing.
• Responsible for other tasks assigned by the supervisor, along with conduct yourself a manner consistent with company mission values code of ethics policies and other standards of conduct.
• You are energised by.
• Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
• Leading and delivering business impacts by your expert and support to both staff and clients.
• What you will bring.
• Bachelor's Degree in Logistics, Supply Chain, International Trade, Business Administration, or a related field.
• 3+ years of experience in logistics, import/export operations, freight forwarding, shipping, or customs clearance.
• Experience handling import licenses and regulatory requirements with authorities such as FDA, CITES, DOA, TISI, and Customs.
• Strong knowledge of shipping documentation, customs procedures, duties, freight costs, and insurance processes.
• Experience reviewing freight invoices, logistics costs, and accounting-related bookings for accuracy.
• Proven ability to coordinate end-to-end shipment activities with freight forwarders, customs brokers, warehouses, and distribution centers.
• Strong understanding of import/export compliance and customs regulations.
• Proficient in ERP systems and Microsoft Office applications, particularly Excel.
• Strong attention to detail, problem-solving skills, and ability to manage multiple priorities in a fast-paced environment.
• Fluent in both Thai and English, with the ability to work effectively with regional and cross-functional stakeholders.
• What Chanel can offer you.
• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge plus sustainable career path.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

2 years required

Skills:

Thai

Job type:

Full-time

• Deliver exceptional client service in line with CHANEL standards, ensuring every client feels valued and inspired.
• Build and nurture long-term relationships with clients through thoughtful outreach, personalized styling advice, and consistent after-sales support.
• Achieve and exceed sales targets while upholding a client-centric approach and maintaining high standards of service excellence.
• Maintain boutique image and visual merchandising by ensuring personal grooming and product displays reflect CHANEL's seasonal collections and guidelines.
• Support boutique operations by following procedures for stock management, security, and after-sales processes.
• Participate actively in team meetings, knowledge sharing, and training sessions to foster a collaborative and high-performance environment.
• Demonstrate initiative by supporting team members, communicating transparently, and contributing to a positive team spirit.
• For Senior Fashion Advisors: Mentor and guide junior team members, lead by example in client engagement and service, and contribute to team development and motivation.
• You are energised by.
• Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring.
• Bachelor's degree in any field.
• Minimum 2 years of experience in retail or service industries; experience in luxury fashion is a strong advantage. More years of experience are welcome to apply for a Senior role as well.
• Able to speak Chinese (intermediate level or above) as well as fluent in Thai.
• Passionate about fashion and luxury with a keen sense of style.
• Strong analytical and communication skills; able to build authentic relationships and convey brand passion.
• Excellent customer service and selling skills, with a natural, personable approach. Well-groomed, dynamic, and professional demeanor.
• Able to be based at Suvarnabhumi airport.
• What Chanel can offer you.
• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Skills:

Pleasant Personality, English, Thai

Job type:

Full-time

• If you are a beauty fanatic who is passionate about fragrance, makeup and skincare, we would like to speak with you! You will join our team of Beauty Advisors to co-create stories with and for your clients and come up with unique moments made just for them. As the Front Face of Chanel, you will play a critical role in creating a unique and unforgettable experience for each client, at every moment and at every point of sales. As our Beauty Advisor, you can look forward to excellent career growth and advancement opportunities within the boutique team in specialist or management posit ...
• What you will bring.
• Excellent communication and relationship building skills Passion for Fragrance, Makeup or Skincare, plus knowledge of beauty trends Fast-paced and collaborative working style Creativity in your ways of working Retail, hospitality, sales or customer service experience Possess overall pleasant personality Technology savvy and digital trend awareness. Able to communicate in Chinese, English and Thai language At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

5 years required

Skills:

English, Thai

Job type:

Full-time

• Lead day-to-day warehouse operations covering Receiving, Put-away, Storage, Picking, Packing, VAS, Dispatch, Returns, and Reverse Logistics.
• Ensure operational activities are executed accurately and within agreed service levels.
• Monitor volume forecasts and resources to support business requirements and peak periods.
• Drive operational efficiency, productivity, and continuous improvement initiatives.
• Ensure warehouse processes comply with global and local operating standards.
• Inventory Management & Control.
• Ensure high inventory accuracy through cycle count and stock reconciliation programs.
• Monitor inventory discrepancies and implement corrective actions.
• Review stock aging, damaged stock, and exception reports.
• Maintain inventory integrity across WMS and other business systems.
• Support audit activities and compliance reviews.
• Transportation & Logistics Management.
• Oversee local transportation performance and service providers.
• Monitor delivery performance to boutiques, POS, e-commerce, and business partners.
• Manage transportation capacity, escalation processes, and contingency planning.
• Support logistics cost optimization initiatives while maintaining service quality.
• Safety, Security & Compliance.
• Promote a strong safety culture and ensure compliance with all health & safety requirements.
• Lead safety inspections, risk assessments, incident investigations, and corrective action plans.
• Ensure warehouse security controls are effectively implemented.
• Maintain compliance with legal, regulatory, customs, and company requirements.
• Champion the "We Never Compromise on Safety" culture.
• Facility & Asset Management.
• Oversee warehouse infrastructure, maintenance, utilities, environmental controls, and equipment.
• Ensure all warehouse assets are maintained in safe and effective operating condition.
• Manage preventive maintenance programs and external service providers.
• Support business continuity and emergency response planning.
• Sustainability & Corporate Responsibility.
• Drive DC sustainability initiatives including waste reduction, recycling, circularity programs, and energy efficiency.
• Monitor environmental KPIs and support corporate sustainability objectives.
• Engage teams and vendors in sustainability improvement programs.
• People Leadership & Talent Development.
• Lead, coach, and develop warehouse supervisors and operations teams.
• Build succession plans and capability development programs.
• Foster engagement, well-being, teamwork, and psychological safety.
• Promote cross-functional learning and career development opportunities.
• Support resource planning, performance discussions, and workforce optimization.
• Financial & Performance Management.
• Support DC budget preparation and cost management.
• Monitor operational KPIs and identify improvement opportunities.
• Prepare management reports on service level, inventory, productivity, safety, and cost performance.
• Drive operational excellence projects to improve efficiency and reduce waste.
• You are energised by.
• Partnering closely with business stakeholders across the organization and working in a highly collaborative environment.
• Being part of a culture that values listening, co-creation, inclusiveness, user-centricity and agility in designing solutions.
• Having the opportunity to drive value in areas where you excel, with the support to grow and be at your best.
• What you will bring.
• Bachelor's Degree in Supply Chain Management, Logistics, Engineering, Business Administration, or a related field.
• 5-8 years of experience in warehouse, logistics, or distribution centre operations, with at least 2-3 years in a supervisory or management role.
• Proven experience leading end-to-end warehouse operations, including inbound, outbound, inventory management, and transportation coordination.
• Strong knowledge of warehouse management systems (WMS), ERP systems, and logistics best practices.
• Demonstrated experience driving operational excellence, process improvement, automation, or productivity enhancement initiatives.
• Strong people leadership skills with experience managing, coaching, and developing high-performing operational teams.
• Performance-driven mindset with strong analytical, problem-solving, and decision-making capabilities.
• Good understanding of inventory control, safety, compliance, and warehouse operational standards.
• Experience in luxury retail, FMCG, fashion, e-commerce, or high-volume distribution environments is an advantage.
• Excellent communication skills in both Thai and English, with the ability to collaborate effectively with regional and cross-functional stakeholders.
• What Chanel can offer you.
• Immerse yourself in the heritage, creativity, and evolution of one of the world's most iconic luxury brands.
• Collaborate with diverse teams and leaders across functions, markets, and regions.
• Be part of an inclusive culture that values innovation, entrepreneurship, and leadership.
• Access world-class development opportunities, resources, and support to accelerate your growth and impact.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Skills:

English, Thai

Job type:

Full-time

• Deliver exceptional client experience through personalized consultations and tailored beauty recommendations.
• Drive sales results by confidently advising, cross-selling, and maximizing every client opportunity.
• Inspire clients through product storytelling and expert application techniques.
• Build strong, lasting client relationships to foster loyalty and repeat business.
• Act as a CHANEL brand ambassador, demonstrating passion, professionalism, and product expertise.
• Contribute to a collaborative team while maintaining excellence in retail standards.
• What you will bring.
• Prior experience in sales or customer service, with a strong service mindset and ability to deliver excellent client experience, experience with beauty product or retail sales will be a plus.
• Strong communication and interpersonal skills, with the ability to build lasting client relationships.
• Passion for Fragrance, Makeup, or Skincare, with awareness of current beauty trends and innovations.
• Demonstrates a high level of professionalism, personal commitment, and enthusiasm for the brand.
• Comfortable working in a fast-paced, collaborative environment.
• Proactive and adaptable, with a willingness to learn, try new approaches, and continuously develop skills.
• Creative and resourceful in problem-solving and ways of working.
• Pleasant personality with strong client-facing presence.
• Ability to communicate effectively in both Thai and English.
• What CHANEL can offer you.
• Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: You will have access to the resources, support and infrastructure needed to continue to grow successfully.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel._.

Experience:

5 years required

Skills:

Leadership Skill

Job type:

Full-time

• Reinforce brand image standards and lead by example.
• Identify and correct image gaps, ensuring consistency across the team.
• Ensure VM displays reflect seasonal direction and CHANEL standards.
• Maintain boutique environment, cleanliness, and team grooming at all times.
• Manage and Inspire the Boutique Team.
• Lead and inspire Fashion Advisors, supporting their growth and engagement.
• Set clear performance goals and provide regular feedback and coaching.
• Adapt leadership style to individuals (coach, mentor, guide as needed).
• Partner with Training teams to reinforce product knowledge and selling skills.
• Build a Client-Centric Team.
• Foster a strong client-first culture focused on engagement and loyalty.
• Set high service standards and coach team to deliver consistently.
• Ensure proper client data capture and relationship management.
• Handle feedback, returns, and exchanges with a positive, client-focused mindset.
• Manage Merchandise & Inventory.
• Ensure accurate stock management and daily inventory control.
• Oversee Back of House organisation and stock efficiency.
• Conduct regular cycle counts and support annual inventory.
• Enforce controls to prevent stock loss and ensure compliance.
• Manage Day-to-Day Operations.
• Oversee daily boutique operations and floor supervision (incl. weekends/PH).
• Plan and optimize roster based on traffic and business needs.
• Ensure compliance with all operational procedures and policies.
• Monitor sales performance and ensure targets are met.
• Share insights on client trends, competitors, and business performance.
• Resolve operational issues proactively with appropriate escalation.
• You are energised by.
• Leading and developing a high-performing team, translating strategy into effective boutique execution.
• Driving commercial results while delivering exceptional, client-centric experiences.
• Upholding CHANEL's standards across service, presentation, and boutique environment.
• Contributing as a key member of the boutique management team to elevate frontline performance.
• Representing CHANEL with authenticity, inspiring excellence in every client interaction.
• What you will bring.
• Minimum 5 years of retail frontline experience, with at least 3 years in a supervisory or team management role, leading teams of many people.
• Background in luxury fashion is highly preferred. Candidates with other relevant retail management experiences are welcome to apply.
• Strong business acumen and analytical mindset, with the ability to interpret performance data and translate insights into actionable plans.
• Demonstrated strength in people development, with a passion for coaching, mentoring, and building high-performing teams.
• Solid exposure to client experience management, with the ability to elevate service standards and foster long-term client relationships.
• Good understanding of boutique/store operations, with the ability to manage day-to-day activities effectively and ensure operational excellence.
• What CHANEL can offer you.
• In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Exercise your leadership to develop strategic goals.
• Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel._.

Skills:

Risk Management, English, Thai

Job type:

Full-time

• Build and lead a high-performing management team to achieve business objectives.
• Drive talent development, succession planning, and leadership capability across the boutique.
• Foster a culture of accountability, collaboration, and continuous growth.
• Inspire teams through CHANEL's vision, values, and client-centric culture.
• Drive Commercial Performance and Business Growth.
• Own and deliver the boutique's commercial, client, and operational objectives.
• Translate business strategy into actionable plans that drive sustainable growth.
• Leverage business insights and market trends to identify opportunities and mitigate risks.
• Promote an entrepreneurial mindset and a culture of performance excellence.
• Shape a Client-Centric Business Strategy.
• Champion a client-first culture that drives loyalty and long-term relationships.
• Lead initiatives to elevate client experience and boutique service standards.
• Build strong relationships with key and elite clients as an ambassador of the House.
• Ensure client development strategies support sustainable business growth.
• Lead Merchandise and Business Planning.
• Partner with cross-functional teams to optimize assortment, inventory, and sales opportunities.
• Influence merchandise decisions through business insights and client understanding.
• Ensure readiness and execution of key product launches and commercial initiatives.
• Drive effective inventory productivity and stock management.
• Drive Boutique Excellence and Transformation.
• Provide strategic direction to continuously elevate boutique performance.
• Identify opportunities to enhance operational effectiveness and client engagement.
• Lead change initiatives and business transformation efforts.
• Strengthen the boutique's market position through innovation and best practices.
• Ensure Operational and Governance Excellence.
• Maintain accountability for compliance, risk management, and operational integrity.
• Ensure boutique operations support both service excellence and business performance.
• Partner with relevant stakeholders to deliver seamless execution of business priorities.
• Create an environment that enables teams to perform at their highest potential.
• You Are Energised By.
• Owning and growing a luxury retail business with a strong commercial and client focus.
• Leading through leaders and developing high-performing management teams.
• Creating strategic business plans and transforming vision into measurable results.
• Building exceptional client experiences that drive loyalty and long-term growth.
• Identifying opportunities, challenging the status quo, and driving meaningful business transformation.
• Representing CHANEL as a leader, ambassador, and entrepreneur within the luxury retail industry.
• What You Will Bring.
• Minimum 10 years of luxury retail leadership experience, including significant responsibility for business, people, and operational performance.
• Proven track record of leading large, complex retail businesses and delivering sustainable commercial growth.
• Strong entrepreneurial mindset with the ability to identify opportunities and translate strategy into action.
• Demonstrated ability to lead through managers and build high-performing leadership teams.
• Strong commercial acumen with expertise in sales performance, client development, and business planning.
• Strategic thinker with the ability to balance long-term vision and operational execution.
• Excellent stakeholder management and cross-functional collaboration capabilities.
• Deep understanding of luxury client expectations and premium retail environments.
• Ability to drive change, transformation, and organizational effectiveness in a fast-paced business environment.
• Fluency in both Thai and English with excellent communication skill.
• Willingness to work during retail trading hours, including weekends and public holidays.
• What CHANEL can offer you.
• Immerse yourself in the heritage, creativity, and evolution of one of the world's most iconic luxury brands.
• Lead a high-profile boutique business with the opportunity to shape commercial, client, and people strategies.
• Collaborate with diverse teams and leaders across functions, markets, and regions.
• Be part of an inclusive culture that values innovation, entrepreneurship, and leadership.
• Access world-class development opportunities, resources, and support to accelerate your growth and impact.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel._.

Experience:

2 years required

Job type:

Full-time

• Deliver exceptional client service in line with CHANEL standards, ensuring every client feels valued and inspired.
• Build and nurture long-term relationships with clients through thoughtful outreach, personalized styling advice, and consistent after-sales support.
• Achieve and exceed sales targets while upholding a client-centric approach and maintaining high standards of service excellence.
• Maintain boutique image and visual merchandising by ensuring personal grooming and product displays reflect CHANEL's seasonal collections and guidelines.
• Support boutique operations by following procedures for stock management, security, and after-sales processes.
• Participate actively in team meetings, knowledge sharing, and training sessions to foster a collaborative and high-performance environment.
• Demonstrate initiative by supporting team members, communicating transparently, and contributing to a positive team spirit.
• For Senior Fashion Advisors: Mentor and guide junior team members, lead by example in client engagement and service, and contribute to team development and motivation.
• You are energised by.
• Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring.
• Bachelor's degree in any field.
• Minimum 2 years of experience in retail or service industries; experience in luxury fashion is a strong advantage. More years of experience are welcome to apply for a Senior role as well.
• Passionate about fashion and luxury with a keen sense of style.
• Strong analytical and communication skills; able to build authentic relationships and convey brand passion.
• Excellent customer service and selling skills, with a natural, personable approach.
• Well-groomed, dynamic, and professional demeanor.
• What Chanel can offer you.
• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel._.

Skills:

Customer Relationship Management (CRM), English, Thai

Job type:

Full-time

• Supports the Boutique Management (Head of Boutique and Deputy Head of Boutique) in driving a client-centric culture within the boutique to champion client engagement so as to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.
• Gathers and shares the service achievements and success stories in order to celebrate, to inspire and to motivate the boutique teams to surpass the expectations of customers.
• Supports Boutique Management in sustaining Client Service Values as a mindset.
• Act as a champion for iCoco (Internal Client's Portfolio Tools) and encourage Fashion Advisor to leverage on the tools for clientele.
• As part of the Boutique team, participates in and supports day-to-day Operations as directed by Boutique Management.
• Luxury Fashion competition awareness: proactively seek out competitors' information on Client Relationship or Experiences related activities, events, services and regularly reports to Boutique Management and Marketing team.
• Support Boutique Management to implement client strategy at boutique level.
• Understands Customer Relation Management (CRM) strategy, client segmentation and objectives of marketing activities and tools, and translates them into boutique operational actions.
• Holds regular meetings with Marketing team to bridge Office and Boutique updates.
• Works closely with Marketing and Boutique teams to select customers based on Client activity / events objectives.
• Client Development.
• Understands the clients and their behaviors in the Boutique and be able to address the issues in order to improve client's performance.
• Manage and act as a center to support team on building long term relationships with clients using a diverse range of tools and touch points like spontaneous gestures, in-boutique Client activities, exclusive services etc.
• Responsible for budget of Spontaneous gestures and Gifting management with priority base on key clients' portfolio.
• Reviews at agreed intervals with Fashion Advisors on the progress of each client in Fashion Advisor's portfolio.
• Basic Customer Experience Management (CEM) Analysis.
• Monthly tracking on Client strategy performance at the boutique and come up with key learning and solution for improvement.
• Follows-up on Key Performance Indicators to measure the effectiveness of campaign.
• You are energised by.
• Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
• Leading and delivering business impacts by your expert and support to both staff and clients.
• What you will bring.
• Preferably more than 5 years' experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM).
• Solid experience in CRM data management, data insights, or other client data-focused roles, with intermediate to advanced data skills. Ability to interpret data, identify patterns, gaps, and trends, and translate insights into actionable strategies.
• Prior experience in the luxury fashion industry or similar retail business setup is highly desirable.
• Exceptional communication skills in both Thai and English, with the ability to tailor communication styles to suit diverse audiences.
• Genuine passion for building lasting client relationships, with a strong service-oriented mindset.
• Enthusiasm for luxury fashion, paired with a commitment to excellence, innovation, and a keen eye for detail.
• Professional, well-groomed appearance with a pleasant and dynamic personality.
• As the role will be based at Boutique, flexible and adaptable to retail working hours, including weekends and public holidays.
• What Chanel can offer you.
• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel._.

Experience:

8 years required

Skills:

Project Management

Job type:

Full-time

• Own end-to-end incident and request ticket management, including support and escalation processes, working with regional application teams and local IT to resolve issues promptly.
• Ensure high performance across all service processes through accurate reporting, trend analysis and continuous improvement activities.
• Take ownership of major incidents alongside the Major Incident Manager, coordinating resolving parties, communicating with stakeholders and conducting post-incident rev ...
• Monitor, control and support service delivery by ensuring systems, methodologies and procedures are in place. Define and report on key metrics and KPIs.
• Be accountable for service quality and performance, ensuring future demand from growth and projects is factored into capacity plans.
• Proactively identify recurring issues and improvement opportunities, driving service improvement plans through to completion to maintain high user satisfaction.
• Project Delivery.
• Act as in-country delivery manager for infrastructure projects, including new site establishment, renovation and relocation.
• Coordinate with internal and third-party teams to ensure projects are delivered on scope, on time and within budget.
• Advise on vendor quotations, budgets and alternative solutions for infrastructure initiatives in line with global and regional standards.
• Assess the service impact of upcoming projects, working with project teams to minimize disruption and ensure operational readiness before, during and after delivery.
• Act as the local point of contact between global/regional project teams and local business stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Budgetary and Performance.
• Manage and monitor the market's service delivery budget for infrastructure and service management, ensuring spending is tracked, justified and aligned with business priorities.
• Identify cost-effective opportunities to protect and improve services, working with internal and third-party teams to follow through on agreed actions.
• Provide inputs to regional Tech team to support regional budgetary planning and performance reporting.
• Governance, Security and Compliance.
• Lead the remediation of security risks identified by internal and external parties, communicating potential risks to local business management and escalating as needed.
• Coordinate data protection awareness initiatives with local business management to strengthen security culture.
• Review change execution and results impacting the market, understand the impact of failed changes and suggest improvements to avoid unnecessary business disruption.
• Respond to auditor requests for service delivery information during internal and external audits, and follow up on findings in a timely manner.
• Manage and maintain IT hardware and software asset inventory, ensuring records are accurate and up to date.
• Establish and enforce asset management controls, including tracking, regular audits and incident procedures to prevent loss and ensure timely investigation and resolution when asset discrepancies occur.
• Stakeholder Management.
• Build and maintain relationships with internal users and business stakeholders to discuss service levels and identify improvement opportunities.
• Liaise with internal and external delivery and support partners to ensure the health of local and regional applications and provide timely support.
• You Are Energised By.
• Partnering closely with business stakeholders across the organization and working in a highly collaborative environment.
• Exploring new technology, AI and data to improve IT service management processes and standards.
• Being part of a culture that values listening, co-creation, inclusiveness, user-centricity and agility in designing solutions.
• Having the opportunity to drive value in areas where you excel, with the support to grow and be at your best.
• What You Will Bring.
• At least 8 years of hands-on experience in service delivery management, covering production infrastructure and application support, within a multinational or retail environment is preferable.
• Degree in Computer Engineering, Computer Science, Information Technology or a related technical discipline.
• ITIL Foundation certified (Intermediate or Expert level preferred). PMP certification is a plus.
• Solid experience across the IT Service Management lifecycle, including Service Strategy, Service Design, Service Operation (Incident, Problem and Change Management) and Continual Service Improvement.
• Working knowledge of end user devices, network, server, access points, video conferencing and security technologies, with an interest in following evolving technology trends.
• Proven ability to manage IT services, projects, vendors and budgets in parallel, balancing competing priorities and delivering results under pressure.
• Practical, solutions-oriented approach to problem-solving with a proactive and positive "can-do" attitude.
• Organized, self-motivated and adaptable, with the confidence to work independently, the drive to learn quickly, and a flexible approach to working hours to meet business needs.
• Knowledge or experience in data protection and DPO responsibilities is an advantage.
• Experience managing vendors and budgets.
• What Chanel can offer you.
• Immerse yourself in the heritage, creativity, and evolution of one of the world's most iconic luxury brands.
• Collaborate with diverse teams and leaders across functions, markets, and regions.
• Be part of an inclusive culture that values innovation, entrepreneurship, and leadership.
• Access world-class development opportunities, resources, and support to accelerate your growth and impact.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel._.