ทักษะ:

Express, Problem Solving, Microsoft Office

ประเภทงาน:

งานประจำ

• Support Line haul Operations team for daily operations (To be the key contact point of all parties both internal and external).
• Reconcile and create daily truck usage report or any other report.
• Support Linehaul ground operations.
• Recheck and follow all trucks to arrive on-time at each station.
• Coordinate with subcontractor company to inform daily operation issue or calling extra truck.
• Coordinate with subcontractor company to inform/adjust number of truck need or truck scheduling.
• Planning daily truck usage to support daily operation.
• Efficiently manage number of trucks needed to cope with daily parcel.
• Others task related to Linehaul scope.
• Requirements: Able to work 6 days and night time (depend on assigned shift).
• Having a sense of problem solving and root causing finding.
• Excellent in communication, negotiating, and coordinate with internal and external stakeholders.
• Can-do attitude, Ability to work under pressure and in a dynamic fast-paced environment.
• Can dig deeper in root-cause.
• Moderate in Microsoft office skills.
• Having basic knowledge in transport operation and planning is a plus.
• Excellent in communication, negotiating, and coordinate with internal and external stakeholders.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Define CCTV governance framework, SOPs, and monitoring standards.
• Monitor ground operations through 24-hour CCTV surveillance.
• Provide executive-level reporting on surveillance performance.
• Lead new site CCTV setup and system upgrades (e.g., resolution upgrades, storage expansion).
• Approve surveillance design based on risk assessment.
• Establish preventive maintenance programs.
• Monitor uptime, recording functionality, and vendor SLA.
• Ensure CCTV system availability across critical sites.
• Lead AI-enabled CCTV roadmap and pilot testing.
• Define AI use cases aligned to fraud and security risk.
• Improve detection accuracy and reduce false positives.
• Lead CCTV Command Center team.
• Manage vendors and system performance.
• Provide ad-hoc security support as requested, including.
• Requirements: Bachelor s degree in any related field (IT or engineering is advantageous).
• 3+ years in CCTV / Physical Security Operations.
• Experience leading multi-site CCTV implementation.
• Experience with AI surveillance systems is advantage.
• Good communication skills in both Thai and English for coordination with related teams.
• Basic proficiency in G-suite and documentation/report writing.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Excel, Labor law, English

ประเภทงาน:

งานประจำ

• Organize and investigate employee complaint cases in an efficient and timely manner.
• Fact finding, investigation and adjudication of employee violations of code of conduct in a fair and transparent manner.
• Interact with employees in response to employee relations matters, conduct interviews, speak to witnesses, review evidence and analyze action items related to potential policy violations while making recommendations to remedy any such violations.
• Collaborate with HRBPs, HR and other business units on investigation findings, outcomes, and preventative measures.
• Write and issue Warning Letters and disciplinary actions to employees.
• Generate investigation reports and presentations using Word, Excel, and PowerPoint and present investigation findings and make recommendations to management.
• Offer labor law and code of conduct consultation to employees and other HR functions.
• Initiate HR projects to help enhance the overall efficiency of HR and the organization s processes in line with company values and regulatory guidelines.
• Other relevant tasks and projects as assigned by the reporting manager.
• Requirements: Bachelor s degree in Human Resources, Political Science or any related fields.
• Excellent written and spoken command in Thai and English.
• Experience: 2-3 years in Employee Relations, HRBP, or Human Resources.
• Have a good understanding of Human Resources Business Partnering and Employee Dispute Resolutions.
• Excellent proficiency in Word, Excel, PowerPoint and Google Docs, Google Sheets.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

ทักษะ:

Express, SQL, Excel, English

ประเภทงาน:

งานประจำ

• Analyze internal and external data (generally with SQL, Excel, Python).
• Apply structured framework to estimate hard-to-find information and deliver original insights.
• Improve existing estimation and forecast solutions by scrutinizing current assumptions, identifying how our understanding would change if assumptions change, and quantifying these uncertainty (i.e. sensitivity analysis).
• Translate complex data analysis into accessible business-focused reports and recommendations.
• Present results to management on a regular basis.
• Serving as in-house consultant for data-driven solutions.
• Collaborate with stakeholders to build analytics capabilities.
• Maintain data pipelines, dashboards and automations.
• Requirements: Bachelor degree or higher in a relevant field of study.
• Experience working with one or more languages for querying and analysis (e.g. SQL, Python). SQL is minimum required.
• Experience developing automation scripts in Python with Linux environment.
• Strong analytical skills and must be comfortable with analysis of quantitative data.
• Good structural thinker.
• Experience working with multiple stakeholders across various divisions.
• Satisfactory understanding in English.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and ability to work in a fast-paced and growth changing environment.
• Experience working with unstructured data is not necessary but is a plus.

ประเภทงาน:

งานประจำ

• Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.
• Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).
• Customer Insight Analytics: Systematically record and analyze case data and feedback ...
• Policy & Information Stewardship: Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.
• CX Process Enhancement: Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Service Excellence Advocate: You are dedicated to high-quality support and possess a professional demeanor when representing the brand to customers and partners.
• Effective Liaison: You have the interpersonal skills required to navigate internal teams and drive the resolution of multifaceted problems.
• Analytical & Meticulous: You understand the value of data and take pride in maintaining accurate records that help the company grow.
• Clear & Diplomatic Communicator: You can convey complex information simply and professionally, ensuring clarity and maintaining positive relationships.
• Solution-Oriented Thinker: You look beyond the immediate issue to suggest long-term improvements that prevent future challenges.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Express, Research, Finance

ประเภทงาน:

งานประจำ

• Job Description: Develop and administer compensation and benefits plans, policies and procedures.
• Analyze salary data and job description to determine appropriate salary levels for different positions.
• Prepare report and presentation related to compensation and benefits.
• Research and stay up to date on compensation and benefits trends, laws and regulations.
• Collaborate with department heads, strategy and operations team to design and implement incentive programs.
• Evaluate and recommend new compensation and benefits plans to meet organizational goals and objectives.
• Additional for Change implementation scope.
• Assist with change management initiatives and ensure successful implementation.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Enable the design, development, delivery and management of key communications.
• Requirements: Bachelor s degree in Human Resources, Business Administration, Finance, Accounting, or a related field.
• Minimum 4-6 years of experience in Compensation & Benefits, Payroll, or Total Rewards.
• Proven experience managing payroll or compensation processes for medium to large headcount.
• Experience in operations-heavy, fast-growing, or multi-site organizations is preferred.
• Advanced proficiency in Excel / Google Sheets (data reconciliation, pivot tables, formulas).
• Strong analytical skills with the ability to perform cost analysis and modeling.
• Sound judgment in handling non-standard and sensitive compensation cases.
• Clear, confident communication with HR, Finance, and business stakeholders.

ทักษะ:

Express, Excel, Project Management

ประเภทงาน:

งานประจำ

• Job Description: Oversee and manage the operational processes for CBS, mCBS, and nCBS.
• Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
• Work with both internal and external functions to properly handle pushed-out parcels.
• Optimize manpower in collaboration with the planning team to align with cycle times and hourly volume.
• Continuously improve staff Key Performance Indicators (KPIs) related to productivity, accuracy, service level, and stakeholder satisfaction.
• Act as a leader for the operational team, using daily performance reports to effectively monitor and manage staff.
• Coach and advise team members to foster their professional development and enhance team performance.
• Drive a culture of excellence and maintain high operational standards.
• Report a summary of data, operational concerns, and proposed improvement procedures to management and other relevant parties.
• Demonstrate a history of excellence in team development and performance management.
• Requirements: Good communication and stakeholder management skills.
• Analytical ability - logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Proven working experience in project management.
• Multitasking and prioritizing skills.
• Work with fast, timeline and extra long working hours during campaign.
• Fast Response, under pressure.

ประเภทงาน:

งานประจำ

• Inbound & Storage: Learn how we receive, sort, and store thousands of items from suppliers using smart logic and systems.
• Inventory Management: Help us keep our data 100% accurate through quarterly checks and smart item transfers within the warehouse.
• Order Fulfillment: Master the art of "Picking and Packing." You will ensure that customer orders are picked accurately and are in perfect condition.
• Quality Control & Troubleshooting: Become a problem-solver! You will handle "unhappy flows" fixing issues like damaged items, missing stock, or incorrect picks.
• Logistics Coordination: Work closely with SPX and other delivery partners to ensure every parcel starts its journey to the customer on time.
• Who We Are Looking For Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Fast Learners: You are curious and can pick up new systems and processes quickly.
• Problem Solvers: You enjoy fixing things and making processes better.
• Team Players: You like working with people and can communicate clearly.
• Resilient: You are comfortable working in a dynamic, high-energy warehouse environment.
• Why Join SCommerce? Hands-on Experience: Learn the "real" side of e-commerce logistics.
• Career Growth: We love promoting internal talent. This is your foot in the door!.
• Dynamic Culture: Work in a fun, fast-paced environment with a supportive team.

ทักษะ:

Problem Solving, Excel

ประเภทงาน:

งานประจำ

• Operational Excellence: Support the end-to-end daily operations of our Hubs and SOCs, ensuring all processes are executed with precision and reliability.
• Resource Optimization: Monitor workload and manpower utilization to ensure peak efficiency. You will play a key role in aligning resources to consistently meet and exceed service level targets.
• Strategic Coordination: Serve as a vital link between drivers, supervisors, and internal stakeholders to ensure seamless communication and operational alignment.
• Insights & Performance: Transform ground-level data into actionable insights. You will analyze operational trends to identify bottlenecks and implement continuous improvement initiatives.
• Adaptive Problem Solving: Manage diverse ad-hoc operational challenges with a solutions-oriented mindset, ensuring business continuity in a dynamic environment.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Articulate Communicator: You can convey complex information clearly and professionally to stakeholders at all levels, from field staff to management.
• Analytical Mindset: You are skilled at interpreting data to tell a story, using metrics to drive informed decision-making and process enhancements.
• Results-Driven: You are a proactive professional who takes ownership of tasks and is committed to delivering high-quality outcomes.
• Resilient & Agile: You excel in fast-paced, high-pressure environments and can pivot your focus effectively as priorities evolve.

ทักษะ:

Excel, Data Analysis, Industrial Engineering

ประเภทงาน:

ฝึกงาน

• Support Inbound operations: receiving, checking quantities, labeling, put-away (per SOP).
• Support Outbound operations: picking, packing, sorting/staging, shipment handover.
• Assist with inventory tasks: cycle count/stock count, discrepancy checking, basic reporting.
• Update transactions/status in WMS and spreadsheets (Excel/Google Sheets).
• Follow 5S and Safety standards; report issues/near-misses immediately.
• Deliver an internship project (process improvement / data analysis) with final summary.
• Requirements: Internship period: 3-6 months (or per university requirement).
• Current student (Diploma/Bachelor s) in Logistics, Supply Chain, Industrial Engineering, Business, Data or related fields.
• Available to intern full-time, continuously for the required period.
• Comfortable working in a warehouse environment (standing/walking; operational tasks).
• Detail-oriented, responsible, able to follow SOPs and work well with teams.
• Basic Excel/Google Sheets skills; willingness to learn WMS/tools.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Manage the warehouse space and put to stock accuracy, keep product in good condition without damaging and lost.
• Ensure that performance and accuracy productivity of temp and full time staff followed WI.
• Job Description: Prepare daily reports, weekly and monthly reports, etc.
• Manage day-to-day order putting in WMS with on time operation and accuracy.
• Monitor and improve productivity for all functions of the Put away team.
• Ensure that inbound quantity optimize with sourcing.
• Manage space for the most effective utilization.
• Ensure that performance of temp and full time staff followed WI.
• Analyse and solve the problem including improve Put Away performance.
• Improve skill and competencies of the team member to meet KPI target.
• Communicate and coordinate with other team.
• Support all function process in put away and other department.
• To perform any other duties assigned by Supervisor or Manager.
• Requirements Bachelor s Degree or Vocational Degree in Logistic management, supply chain or any related field.
• At least 1 year of working experience in warehousing (e-commerce is highly preferred).
• New graduate with potential profile is also welcomed.
• Proficient with Microsoft Excel.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Able to work on shift and day-off when required.

ทักษะ:

Express, Excel, Sales, English

ประเภทงาน:

งานประจำ

• Response sellers on operation issues and coordinate with relevant teams for proper solutions and execution.
• Collect bills on-time and able to use Excel on billing.
• Handle sellers and prioritize things.
• Requirements: Bachelor's Degree in related field.
• Experienced in Sales / Key Account positions.
• Able to communicate in English is a plus.
• Have an experience in logistics, delivery service, or ecommerce is a plus.
• Able to work in a fast-paced or performance-driven environment.

ทักษะ:

Express, Legal, Enthusiastic

ประเภทงาน:

งานประจำ

• Dispute & Litigation Management: Directly handle labor disputes and represent the company in labor court proceedings.
• Evidence & Case Preparation: Collaborate with Business Units (BUs) to gather facts, evidence, and relevant data to build a solid case.
• Legal Drafting: Draft formal court statements, testimonies, and official clarifications for the Labor Department/Labor Inspector.
• Field Representation: Travel to provincial Labor Offices or Labor Courts to provide statements and manage legal proceedings.
• Cross-functional Coordination: Work closely with other HR teams and BU heads to ensure clear communication and smooth handling of employee-related issues.
• Requirements: Bachelor s degree in Law or a related field.
• Proven experience in handling labor cases, drafting legal statements, and providing clarifications to labor authorities.
• Excellent command of Thai (written and verbal). Ability to write formal, persuasive legal documents.
• Must have a valid driver s license and be comfortable driving to various provinces to attend court or government offices.
• Can-do Attitude: Enthusiastic about tackling difficult or complex cases.
• Strong Communicator: Ability to coordinate effectively with BUs and other HR functions to ensure everyone is on the same page.
• Able to stay calm and professional under pressure during disputes.

ทักษะ:

Compliance, Negotiation

ประเภทงาน:

ฝึกงาน

• Agency Performance Management: Monitor, oversee vendor relationships and evaluate the performance of third-party manpower agencies against contractual KPIs (e.g., attendance rates, attrition, and worker quality).
• Vendor Accountability: Lead regular performance reviews with agency partners and execute corrective actions and improvement plans for under-performing vendors.
• Fulfillment Rate Monitoring: Track daily and weekly staffing fulfillment rates across the entire warehouse network to identify potential labor shortages before impact o ...
• Stakeholder Liaison: Work closely with local Warehouse Leads to understand site-specific labor challenges and provide centralized support for headcount fulfillment.
• Compliance & Audit: Ensure all manpower agencies adhere to local labor laws and Shopee s internal code of conduct and safety standards.
• Requirements: Analytical Skills: High proficiency in Microsoft Excel (data cleaning, pivot tables, and trend analysis) to monitor fill rates and agency performance.
• Operational Awareness: Understanding of warehouse shift structures and the impact of labor availability on logistics throughput.
• Negotiation & Influence: Strong interpersonal skills to hold agencies accountable and manage expectations with internal warehouse stakeholders.
• Agility: Ability to make quick, data-driven decisions in a high-pressure, fast-changing environment (especially during mega-campaign seasons).
• Communication: Clear and concise reporting skills to provide executive summaries of network-wide staffing health to senior leadership.

ทักษะ:

Problem Solving, Microsoft Office

ประเภทงาน:

งานประจำ

• Support Line Haul Operations team for daily operations (To be the key contact point of all parties both internal and external).
• Reconcile and create daily truck usage report or any other reports.
• Support Line Haul ground operations.
• Recheck and follow all trucks to arrive on-time at each station.
• Coordinate with subcontractor company to inform daily operation issues or calling extra trucks.
• Coordinate with subcontractor company to inform/adjust number of truck needed or truck scheduling.
• Planning daily truck usage to support daily operations.
• Efficiently manage number of trucks needed to cope with daily parcel volume.
• Other tasks related to Line Haul scope.
• Requirements: Based at Shopee Sorting Center Wangnoi (SOCN) at Ayutthaya.
• Able to work 6 days and night time (depends on assigned shift).
• Having a sense of problem solving and root causing finding.
• Excellent in communication, negotiating, and coordinate with internal and external stakeholders.
• Can-do attitude, Ability to work under pressure and in a dynamic fast-paced environment.
• Can dig deeper in root-cause.
• Moderate in Microsoft Office skills.
• Having basic knowledge in transport operation and planning is a plus.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Finance, Accounting

ประเภทงาน:

งานประจำ

• Contract vendors to follow up on invoice, Review to ensure correctness of Hub bills.
• Prepare Hub Rental/Utilities PR with all required supporting document and follow up hardcopy.
• Manage bill placement process follow SEA Schedule.
• Follow up official receipt/tax invoices from Hub vendors after payments.
• Accrued Expense about Rental, Utilities and other.
• Summary Report to SEA Finance team.
• Coordinate with related Team and Department.
• Perform other duties as assigned.
• Requirements: Bachelor's degree in Accounting, Finance, Economics, or relevant fields.
• 1-3 years experience in Finance Operations.
• Excellent Microsoft Office/ Google Suite is required.
• Excellent in communication and coordination with internal stakeholders.
• Ability to work under pressure and in a fast-paced environment.
• High sense of responsibility and high attention to detail.

ทักษะ:

Problem Solving

ประเภทงาน:

งานประจำ

• Being a team key person to take responsibility for internal product issues and review new features related, solve internal issues, and coordinate with stakeholders.
• Acted as a contact point between the operation excellent team and the day-to-day operation team to drive improvement project and being a project executor.
• Analyze, monitor, and drive improvement projects to ensure all projects run smoothly.
• Analyze gathered information to form an action plan, simplify and break down activities into granular levels before execute.
• Managed operations and collaborated with multiple teams, including internal team, operation excellent, product, and other operational functions, to help the organization achieve its business objective.
• Requirements: Bachelor's degree in Business Administration, Logistic, Supply Chain or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Proven experience in managing subcontractors to ensure efficient coordination and timely task completion.
• Strong analytical, logical thinking and problem solving skills.
• Ability to coordinate effectively with cross-functional teams.

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• Support Line haul Operations team for daily operations (To be the key contact point of all parties both internal and external).
• Reconcile and create Daily truck usage report or any other report.
• Support Linehaul ground operation.
• Recheck and follow all trucks to arrive On-time at each stations.
• Coordinate with subcontractor company to inform daily operation issue or calling extra truck.
• Coordinate with subcontractor company to inform/adjust number of truck need or truck scheduling.
• Planning daily truck usage to support daily operation.
• Efficiently manage number of truck needed to cope with daily parcel.
• Others task related to Linehaul Scope.
• Requirements: Bachelor's degree in Logistic, Business Administration, Supply chain or related field.
• Availability to work on Mon-Sat.
• Experience in the logistics industry is a plus.
• Having experience in Administration, Coordinator or related field is a plus.
• Excellent in communication, negotiating, and co-ordinate with internal and external stakeholders.
• Moderate in Microsoft office or G Sheet skills.