ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Financial Analysis, Accounting, Excel, English

ประเภทงาน:

งานประจำ

• Analyze financial performance both at platform level and on targeted initiative basis - identify business opportunities and influence budget approval and allocation process based on financial analysis.
• Analyze financial performances across different Shopee markets in Southeast Asia and other Regions.
• Manage internal cost and performance tracking process with the goal of improving this workflow over time.
• Summarize key results and present to senior management on a bi-weekly basis or as required for project approvals.
• Liaise internally and externally across multiple teams to obtain necessary information for analysis and ensure successful execution of given projects.
• Support other functions in budget planning, budget request process inquiries, and budget execution on a daily basis.
• Work closely with budget owners to support the annual, quarterly and monthly budget process. Perform analysis on prior years/quarters/months spending.
• Build forecasts using historic trends plus commercial input from business functions. Perform the monthly analysis and discuss the forecast with the related budget owners. Control of the monthly spending versus expected forecast.
• Requirements: Bachelor degree in Accounting, Business, Economics, Finance or related fields.
• 1-2 years of experience.
• Prior experience in audit, finance, banking or consulting is an advantage.
• Proficient with financial terms and concepts with good understanding of standard business P&L items.
• Strong stakeholders management and communication skills.
• Outstanding structural thinker, with strong time-management and organizational skills.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and able to work under pressure to deliver results.
• Fluent in English, Proficient in Excel; Technical skills such as SQL is a plus. Willingness to learn is a must.

ทักษะ:

Microsoft Office, Excel, Problem Solving

ประเภทงาน:

งานประจำ

• Assist the hub team in addressing seller-related issues, resolving challenges quickly to ensure a seamless experience for sellers.
• Oversee pickup operations, manage escalations, and ensure smooth and efficient service delivery.
• Investigate missed pickups, identify root causes, and implement improvements to prevent future issues.
• Collaborate with the hub team to resolve stuck orders and maintain efficient order flow.
• Provide daily operational support, ensuring processes stay on track and service goals are met.
• Requirements: Bachelor's degree or above, no specific field required. (Fresh Graduates is welcome).
• Proficiency in Microsoft Office; Excel knowledge is a plus.
• Good attitude, logical thinking and strong analytical and problem solving skills.
• Ability to adapt and thrive in fast-pace dynamic environment.
• Excellent communication and teamwork abilities.
• Availability to work in the office 5 days a week and 1 day from home.

ทักษะ:

Problem Solving, Microsoft Office

ประเภทงาน:

งานประจำ

• Support Line Haul Operations team for daily operations (To be the key contact point of all parties both internal and external).
• Reconcile and create daily truck usage report or any other reports.
• Support Line Haul ground operations.
• Recheck and follow all trucks to arrive on-time at each station.
• Coordinate with subcontractor company to inform daily operation issues or calling extra trucks.
• Coordinate with subcontractor company to inform/adjust number of truck needed or truck scheduling.
• Planning daily truck usage to support daily operations.
• Efficiently manage number of trucks needed to cope with daily parcel volume.
• Other tasks related to Line Haul scope.
• Requirements: Based at Shopee Sorting Center Wangnoi (SOCN) at Ayutthaya.
• Able to work 6 days and night time (depends on assigned shift).
• Having a sense of problem solving and root causing finding.
• Excellent in communication, negotiating, and coordinate with internal and external stakeholders.
• Can-do attitude, Ability to work under pressure and in a dynamic fast-paced environment.
• Can dig deeper in root-cause.
• Moderate in Microsoft Office skills.
• Having basic knowledge in transport operation and planning is a plus.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Research

ประเภทงาน:

งานประจำ

• Own and Deliver High-Impact OD & Talent Projects: Participate in the end-to-end design and execution of key OD & Talent initiatives.
• Turn Data and Insights into Actionable Solutions: Conduct internal and external research, analyse employee data, and help translate insights into meaningful strategies and solutions.
• Partner and Communicate with Stakeholders: Prepare clear communication materials, presentations, and updates for stakeholders to ensure everyone is on the same page and ...
• Why This Role is Exciting Gain deep exposure to OD & Talent Management beyond execution including design, decision-making, and stakeholder influence.
• Opportunity to lead workstreams and contribute ideas, not just follow instructions.
• Ideal for candidates who aspire to grow into OD, Talent, or broader People leadership roles.
• Your work will directly influence talent pipelines and organisational effectiveness.
• Requirements: A Bachelor s degree in any discipline.
• At least 3 years of working experience; experience in consulting, FMCG, fast-paced MNCs is a plus.
• Strong communication and interpersonal skills, with the ability to engage confidently with different stakeholders.
• A collaborative spirit and the ability to work well in a team.
• A curious mind with strong analytical and problem-solving skills.
• A can-do attitude with the ability to manage time and priorities effectively in a fast-paced environment.
• Eagerness to learn, grow, and take on new challenges.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Finance, Excel

ประเภทงาน:

งานประจำ

• Prepare and maintain performance tracking sheets and reports (daily / weekly / monthly).
• Consolidate and validate data from multiple sources for reporting accuracy.
• Calculate and prepare sales incentive and partner commission reports based on approved rules.
• Support tracking and reporting for initiatives, campaigns, and partner programs.
• Maintain reporting templates, formulas, and reference files.
• Coordinate with Sales, Field Ops, KAM, and Finance for data support.
• Handle routine and ad-hoc reporting requests.
• Requirements: Bachelor s degree in related fields.
• 1-3 years in reporting/data/sales operations.
• Strong Excel/Google Sheets skills.
• Experience in performance reporting.
• Analytical, detail-oriented, good communication.
• Able to work cross-functionally and handle ad-hoc tasks.

ประเภทงาน:

งานประจำ

• Inbound & Storage: Learn how we receive, sort, and store thousands of items from suppliers using smart logic and systems.
• Inventory Management: Help us keep our data 100% accurate through quarterly checks and smart item transfers within the warehouse.
• Order Fulfillment: Master the art of "Picking and Packing." You will ensure that customer orders are picked accurately and are in perfect condition.
• Quality Control & Troubleshooting: Become a problem-solver! You will handle "unhappy flows" fixing issues like damaged items, missing stock, or incorrect picks.
• Logistics Coordination: Work closely with SPX and other delivery partners to ensure every parcel starts its journey to the customer on time.
• Who We Are Looking For Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Fast Learners: You are curious and can pick up new systems and processes quickly.
• Problem Solvers: You enjoy fixing things and making processes better.
• Team Players: You like working with people and can communicate clearly.
• Resilient: You are comfortable working in a dynamic, high-energy warehouse environment.
• Why Join SCommerce? Hands-on Experience: Learn the "real" side of e-commerce logistics.
• Career Growth: We love promoting internal talent. This is your foot in the door!.
• Dynamic Culture: Work in a fun, fast-paced environment with a supportive team.

ทักษะ:

Enthusiastic, Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• We are seeking enthusiastic and motivated fresh graduates to join our dynamic team.
• As a Fresh Graduate, you will have the opportunity to gain hands-on experience, develop your skills, and contribute to our projects.
• You will work closely with experienced professionals, participate in training programs, and be involved in various tasks that support our organizational goals.
• Requirements: Recent graduate with a Bachelor's degree.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Eagerness to learn and adapt to new challenges.
• Ability to manage time effectively and prioritize tasks.

ทักษะ:

Problem Solving

ประเภทงาน:

งานประจำ

• Being a team key person to take responsibility for internal product issues and review new features related, solve internal issues, and coordinate with stakeholders.
• Acted as a contact point between the operation excellent team and the day-to-day operation team to drive improvement project and being a project executor.
• Analyze, monitor, and drive improvement projects to ensure all projects run smoothly.
• Analyze gathered information to form an action plan, simplify and break down activities into granular levels before execute.
• Managed operations and collaborated with multiple teams, including internal team, operation excellent, product, and other operational functions, to help the organization achieve its business objective.
• Requirements: Bachelor's degree in Business Administration, Logistic, Supply Chain or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Proven experience in managing subcontractors to ensure efficient coordination and timely task completion.
• Strong analytical, logical thinking and problem solving skills.
• Ability to coordinate effectively with cross-functional teams.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Excel, Labor law, English

ประเภทงาน:

งานประจำ

• Organize and investigate employee complaint cases in an efficient and timely manner.
• Fact finding, investigation and adjudication of employee violations of code of conduct in a fair and transparent manner.
• Interact with employees in response to employee relations matters, conduct interviews, speak to witnesses, review evidence and analyze action items related to potential policy violations while making recommendations to remedy any such violations.
• Collaborate with HRBPs, HR and other business units on investigation findings, outcomes, and preventative measures.
• Write and issue Warning Letters and disciplinary actions to employees.
• Generate investigation reports and presentations using Word, Excel, and PowerPoint and present investigation findings and make recommendations to management.
• Offer labor law and code of conduct consultation to employees and other HR functions.
• Initiate HR projects to help enhance the overall efficiency of HR and the organization s processes in line with company values and regulatory guidelines.
• Other relevant tasks and projects as assigned by the reporting manager.
• Requirements: Bachelor s degree in Human Resources, Political Science or any related fields.
• Excellent written and spoken command in Thai and English.
• Experience: 2-3 years in Employee Relations, HRBP, or Human Resources.
• Have a good understanding of Human Resources Business Partnering and Employee Dispute Resolutions.
• Excellent proficiency in Word, Excel, PowerPoint and Google Docs, Google Sheets.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SQL, English

ประเภทงาน:

งานประจำ

• Manage end-to-end marketing initiatives such as CRM to drive new user acquisition and retention, including mechanics planning, budget optimization, user segment breakdown, testing and performance analysis.
• Regularly review and analyze key marketing metrics to provide insights that guide decision-making for campaign improvement.
• Conduct data-driven analysis to provide actionable insights and recommendations for current business direction on ShopeePay, Digital Products and Credit businesses.
• Design analysis framework, extract relevant data, run in-depth analysis, and deliver findings using suitable visualization and reporting tools to communicate and collaborate with related stakeholders.
• Support other special projects as requested.
• Requirements: At least 1 - 2 years of work experiences in areas of marketing analytics, business analytics, data analytics, strategy consulting, e-commerce or tech industries.
• Strong technical skills with experience in SQL is a must.
• Intermediate MS Excel and Google Sheet skills, capable of utilizing different formulas and features to drive desired result.
• Strong analytical and logical reasoning skills.
• Strong sense of ownership over their work and long-term goals; a self-starter.
• Excellent communication skills in both written and verbal format in Thai and English.
• Reliable and good team player who enjoys a fast-paced and iterative environment.

ทักษะ:

Problem Solving, English

ประเภทงาน:

งานประจำ

• Handle customer inquiries for ShopeePay cases efficiently and professionally by following customer service process.
• Ensure the inquiry and support have been handled properly within timeline.
• Provide accurate, satisfactory answers to customer queries and concerns.
• Escalate situations involving dissatisfied customers, offering patient assistance and support.
• Review customer accounts, providing updates and information for all support required.
• Coordinate with various functions to follow up customer cases and response to customers promptly.
• Requirements: Bachelor s degree in Business Administration, Logistics or any relevant field.
• Experience in managing customer service operations is a plus. Fresh graduates are welcome to apply.
• Good problem solving skill.
• Good communication skill.
• Good command of English language.
• Good attitude and good team player.
• Ability to multitask and work in a fast-paced, call center environment.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

YouTube, Data Analysis, Project Management, English

ประเภทงาน:

งานประจำ

• Drive the growth of Shopee Affiliate Partnerships program, expanding YouTube Shopping and Meta Affiliate Partnership coverage.
• Take ownership of campaigns, partnering with cross-functional teams to conceptualize, launch, and review the campaigns using data-driven insights.
• Conduct data analysis to address business challenges and identify growth opportunities to further expand the partnership.
• Requirements: 1- 3 years of work experience, project management and consulting experience is preferable.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills, comfortable with numbers.
• Logical and structured thinking ; able to work in a fast-pace working environment under tight deadline.
• Effectively communicate in both English and Thai.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Procurement, Problem Solving, Data Analysis, English

ประเภทงาน:

งานประจำ

• Design multi-warehouse stock allocation logic to strategically distribute inventory across the network based on regional demand signals and lead times.
• Architect satellite replenishment models to ensure forward-deployed locations maintain high availability without overstocking constraints.
• Develop dynamic safety stock modeling that accounts for lead time variability and demand volatility to prevent stockouts.
• Optimize inter-warehouse transfer logic to rebalance inventory across the network, minimizing transportation costs while maximizing fill rates.
• Execute inventory coverage optimization by aligning procurement cycles with real-time consumption patterns and storage capacity.
• Engineer working capital vs. service level trade-off simulations to help leadership balance liquidity with customer delivery expectations.
• Requirements: 1-5 years of experience in warehouse network planning, inventory management and balancing, or supply chain operations; candidates with relevant internship experience in large-scale warehouses or distribution centers are considered.
• Strong analytical skills, with the ability to interpret data on inventory turnover, stock balancing, replenishment lead time and operational flow.
• Strong problem solving skills, with the ability to deconstruct complex, ambiguous challenges into actionable solutions by leveraging data-driven logic and strategic thinking.
• Knowledge of geography of Thailand and regional logistics challenges (e.g., transit times to the North vs. the Deep South).
• Proficiency in data analysis tools (e.g., Excel, SQL) and data visualization.
• Good communication and collaboration skills to work with cross-functional teams.
• Proficient in verbal and written English communication to collaborate with international teams if needed.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Problem Solving, Data Analysis, Excel, English

ประเภทงาน:

งานประจำ

• Design and standardize end-to-end returns processes to ensure a seamless, repeatable flow from initial customer receipt to final disposition.
• Optimize inspection, grading, and Return-to-Stock (RTS) handling to improve accuracy in product assessment and accelerate inventory reintegration.
• Maximize recovery value by developing strategic pathways for resale, liquidation, and refurbishment that minimize financial depreciation.
• Reduce reverse cycle times and processing costs through the elimination of redundant touchpoints and the streamlining of administrative overhead.
• Monitor and report on reverse cost per unit and recovery rates, using data-driven insights to steer operational and financial improvements.
• Identify and mitigate fraud or leakage risks by implementing rigorous validation checkpoints and systemic audit trails within the returns flow.
• Analyze return reasons to drive systemic fixes, collaborating with upstream teams to reduce preventable returns and improve overall product quality.".
• Requirements: 1-5 years of experience in warehouse, supply chain operations or logistics, with a proven track record in process optimization and performance improvement; candidates with relevant internship experience in large-scale warehouses or distribution centers are considered.
• Experience in return and refund process, including resell, liquidation or disposal is preferable.
• Strong analytical skills, with the ability to interpret data on return and refund rate, quality auditing, and operational flow.
• Strong problem solving skills, with the ability to deconstruct complex, ambiguous challenges into actionable solutions by leveraging data-driven logic and strategic thinking.
• Proficiency in using data analysis tools (e.g., Excel, SQL) to track and generate insights from performance metrics.
• Good communication and collaboration skills to work with cross-functional teams.
• Proficient in verbal and written English communication to collaborate with international teams if needed.

ทักษะ:

Compliance, Problem Solving, Negotiation, English

ประเภทงาน:

งานประจำ

• Operational Excellence: Manage end-to-end (E2E) return operations to ensure daily targets and productivity goals are met.
• Quality & Standards: Enforce rigorous quality and customer service standards; proactively analyze bottlenecks or service failures to implement lasting improvements.
• Cross-Functional Collaboration: Coordinate with internal departments to streamline the returns lifecycle and ensure seamless inter-departmental workflows.
• Compliance & Reporting: Ensure total adherence to company policies and procedures while providing regular activity reports to senior management on progress and goal attainment.
• Strategic Support: Contribute to organizational missions by executing specialized projects and additional duties as assigned by leadership.
• Requirements: Bachelor s Degree or higher in Logistic management, supply chain or any related field.
• Be able to communicate in English.
• Problem solving skills and Conflict management.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Proficient with Microsoft Excel.
• Able to work on shift and day-off when required.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Google Ads, Meet Deadlines, English

ประเภทงาน:

งานประจำ

• Execution & QC: Coordinate with Strategy team and local teams to gather specific campaign requirements and creative assets. Responsible for the technical setup and quality control. Ensure accurate implementation of campaign namings and tracking parameters.
• Budget Management: Collaborate with Strategy team to allocate channel budgets and manage real-time pacing (daily/hourly) to ensure spend alignment.
• Campaign Strategy: Design and manage the campaign mix across channels. Manage brandi ...
• Performance Optimization: Maximize efficiency through bid adjustments, budget reallocations within campaign groups, and creative performance analysis.
• Test & Learn: Continuously learn from test results and update best practices to optimize campaign performance.
• Problem Solving: Troubleshoot delivery /performance issues internally and with external partners to overcome scalability bottlenecks.
• Reporting & Insights: Conduct weekly performance reviews and deepdives, providing data-driven insights and operational action plans to internal stakeholders.
• Operational efficiency - Collaborate with Ad Tech/ Product team to automate and streamline campaign setup and campaign management workflows.
• Requirements: Experience: 2+ years of hands-on performance marketing experience (Google, Meta, TikTok); Mobile App UA experience is a plus.
• Technical Savvy: Good understanding of tracking, attribution models, and online advertising technologies.
• Analytical Mindset: Outstanding data-driven skills with the ability to translate complex metrics into business insights and clear operational actions.
• Execution Excellence: Exceptional organizational skills with a sharp eye for detail and the ability to meet deadlines in a fast-paced environment.
• Communication: Strong English proficiency and stakeholder management skills to work effectively across regional and local teams.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, Data Analysis, English

ประเภทงาน:

งานประจำ

• Drive the growth of Affiliate marketing in Shopee, focusing on Creator growth.
• Conduct data analysis and competitor benchmarking, take a hypothesis-driven approach to address business challenges, identify new growth opportunities and initiate the project with a structured business case.
• Take ownership of Creator related projects and campaigns, partnering with cross-functional teams to conceptualize, launch, and review the project using data-driven insights.
• Contribute to the development of overall business strategy and long-term goals.
• Requirements: 1-3 years of working experience.
• Previous experience management consulting or e-commerce industry would be preferred.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills, comfortable with numbers.
• Effectively communicate in English and Thai.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Risk Management, Microsoft Office

ประเภทงาน:

งานประจำ

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders,witnesses, and/or other relevant parties.
• Draft investigation reports.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects and tasks as assigned.
• Requirements: Bachelor's degree in Laws, Political Science or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Minimum of 0-2 years of experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Experience in the logistics industry is a plus.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Skills in offender interrogation or interviewing.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills.
• Proficient in GSuite or Microsoft Office.
• Must have a private vehicle and a valid driver's license.
• Availability to be on-call for emergency issues.