ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Excel, Problem Solving, English

ประเภทงาน:

งานประจำ

• Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
• Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
• Initiation by identifying essential features and requirements for better merchant experience.
• Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
• Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service to ensure best merchant satisfaction.
• Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
• Requirements: Bachelor's or Master's degree in Engineering, Business, or any related field. Maximum 3 years of working experience. Fresh graduates are welcome to apply Effective communication skills and good command of English.
• Proficient in working with numbers and data organization, especially with MS.
• Excel or Google Sheet.
• Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
• Strong logical thinking and problem solving skills with initiatives.
• Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player.
• Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Legal, English

ประเภทงาน:

งานประจำ

• Provide regulatory and compliance advisory for business initiatives, product launches, and new features across the Shopee platform.
• Review and draft internal guidelines, terms & conditions, FAQs, and public-facing articles to ensure clarity, accuracy, and legal compliance.
• Conduct compliance risk assessments for marketing campaigns, promotions, seller policies, and operational processes.
• Translate complex regulatory requirements into actionable internal policies and user-facing documentation.
• Coordinate with cross-functional teams (marketing, BD, operations, legal, PR) to support compliant implementation of strategic projects.
• Monitor regulatory developments and assess potential impact on business operations.
• Assist in preparing compliance documentation, regulatory responses, or internal reports as needed.
• Requirements: Bachelor's degree or higher in Law.
• More than 3 years of experience in compliance, regulatory affairs, legal advisory (experience in tech, e-commerce, or FMCG is a plus).
• Strong understanding of regulatory frameworks relevant to e-commerce, advertising, consumer protection, and digital platforms.
• Excellent writing skills in English and Thai able to draft clear, user-friendly documentation and T&Cs.
• Proactive, analytical, and solution-oriented mindset with attention to detail.
• Ability to work cross-functionally and communicate compliance concepts to non-legal stakeholders.
• Familiarity with platform economy or fast-paced digital business environments.
• Experience reviewing marketing materials or promotional mechanics from a compliance perspective.
• Comfortable working independently on multiple projects with tight deadlines.
• Fluent in English (written and spoken).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Develop and execute end-to-end marketing projects to achieve business targets and KPIs for the cash loan service, SEasyCash.
• Deliver cross-selling initiatives across Sea Limited s ecosystem, including e-wallets, e-commerce, and digital products.
• Identify and explore external partnerships and synergies to drive growth and expand the reach of the cash loan service.
• Collaborate closely with the local BD team and regional teams to ensure smooth execution of marketing initiatives.
• Work with the regional team to evaluate budgets, track campaign performance, and provide data-driven insights for continuous improvement.
• Lead and manage ad-hoc marketing projects and special initiatives as required.
• Requirements: Bachelor degree and above in marketing, business administration, or any related field.
• 3 - 5 years of working experience in marketing-related fields.
• Work experience in project management or similar role.
• Proven track record in driving growth and managing marketing campaigns end-to-end.
• Excellent attention to details with the ability to deliver high-quality work on time.
• Strong communication skills and ability to work collaboratively with stakeholders.
• High proficiency in English both written and oral communication.
• Work experience in loan / financial industry is a plus.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Market Research, Research, Data Analysis

ประเภทงาน:

งานประจำ

• Evaluate and optimize strategies, processes, and performance tracking models across regional operations, including cost structures and workforce sizing (spanning several thousand employees across functions).
• Conduct market research and deep-dive data analysis to uncover insights and inform business planning.
• Work cross-functionally to shape go-to-market strategies, test hypotheses, and improve performance outcomes.
• Align priorities and goals with senior stakeholders, translating high-level strategies into actionable plans.
• Lead and support the execution of strategic initiatives across people, process, and technology dimensions.
• Monitor implementation outcomes and refine approaches to maximize impact.
• Coordinate cross-functional projects to support continuous improvement and sustainable growth.
• Requirements: 8+ years of experience in management consulting, strategy, or related areas (e.g. e-commerce, tech, supply chain, regional/global project management).
• Proven track record in developing and implementing business strategies and managing complex projects or programs.
• Strong analytical skills with the ability to translate data into strategic insights.
• Comfortable navigating ambiguity and solving unstructured problems.
• Ability to balance big-picture thinking with attention to detail.
• Strong collaboration skills and ability to influence across functions.
• Passion for driving impact in a fast-paced, high-growth environment.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Act as the key bridge between Commercial and Warehouse Operations to align business growth plans with operational feasibility.
• Set onboarding guidelines for sellers and SKUs entering the Warehouse and define Value-Added Services (VAS) offerings, pricing, and eligibility criteria.
• Define and continuously refine the ideal seller and SKU profile for each stage of the business; strategize onboarding plan with Commercial team correspondingly.
• Analyze incoming sellers/SKUs demand to assess operational impact and resource requirements for the Warehouse.
• Strategize inventory placement across warehouses to optimize capacity, costs, and speed.
• Drive projects that enhances Warehouse capabilities to serve all demands and niches.
• Maintain a continuous feedback loop between Commercial and Warehouse Ops to flag operational challenges and refine onboarding strategies.
• Monitor and analyze key metrics such as demand vs supply, SLA performance, inventory health, and seller/buyer experience.
• Visit warehouses regularly to understand operational complexity and gather firsthand insights from ground teams.
• Key KPIs: fulfillment orders, warehouse capacity utilization, warehouse productivity, inventory days of coverage, buyer/seller experience.
• Requirements: 0-6 years of experience in project-based roles across tech, e-commerce, operations, supply chain, or strategy; high-caliber fresh graduates are welcome.
• Strong analytical and problem-solving skills with the ability to interpret information and translate it into action.
• Excellent project management and stakeholder coordination skills across office and ground teams.
• Highly self-motivated and adaptable; thrives in fast-paced or ambiguous situations.
• Willing to visit warehouses and collaborate with ground teams.
• Proficient in English communication, the team is highly international.

ประเภทงาน:

งานประจำ

Department Operations LevelEntry Level LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Perform and lead UAT for newly implemented warehouse functions and system enhancements. Execute UAT test plans, identifying and tracking defects to ensure production readiness.
• Design and generate training materials for internal and external users, ensuring effective adoption of new features.
• Analyze, align, and evaluate business requirements, feasibility, and value of feature requests with business and regional product teams. Develop comprehensive and accur ...
• Drive On-Site Engagement in terms of Understanding business process gaps through direct observation and collaboration with ground teams.
• Driving and tracking the adoption of product features.
• Supporting ground teams with configuration settings, root cause analysis, and troubleshooting related to product functionalities.
• Requirements: Bachelor's degree in Business, Supply Chain, IT, Computer Science, Engineering or related field.
• 1 - 3 years of experience in Product lifecycle Management or Business Analysis; supply chain / Warehouse knowledge is advantageous.
• Self-motivated, quick learner; resourceful in problem solving with a can-do attitude.
• Good with data-driven problem solving, logical thinking.
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Good communication skills in Thai and English.
• Ability to work in a fast-paced and dynamic environment.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Assurance, Express, Compliance, English

ประเภทงาน:

งานประจำ

• Collaborate with the Process Excellence team to define and refine process standards, improving both quality and operational efficiency.
• Prepare and present quality reports and performance metrics to key stakeholders, representing the team in important meetings.
• Monitor non-compliant behavior, execute disciplinary actions, and implement penalties to uphold high standards of compliance.
• Lead initiatives to enhance audit methodologies, including streamlining audit processes.
• Drive continuous improvement by identifying operational gaps and working with teams to implement effective solutions.
• Guide, coach and support subordinates and operations at all levels as required.
• Requirements: Bachelor s degree in a related field.
• 3+ years of experience in quality assurance, audit, or operations in a fast-paced environment.
• Strong analytical and problem-solving skills with experience in data-driven decision making.
• Excellent communication skills, both verbal and written, with the ability to present complex data effectively.
• Proficient in project management tools (e.g., Google Workspace).
• Ability to work collaboratively in multicultural environments and adapt to changing priorities.
• Ability to identify a set of prioritize problems and develop a sound hypothesis for the stated problems.
• Fluent in both Thai and English.
• End-to-end ownership for initiatives is expected.
• Strong Leadership skill.

ทักษะ:

Excel, Formula, English

ประเภทงาน:

งานประจำ

• Be responsible for SPX service point partner onboarding process including point creation in the system, map creation in Google Maps, material distribution to the partner, and making sure that any relevant parties can complete their checklist on time.
• Coordinate with other teams supporting onboarding process e.g. training team, payment team to manage onboarding to be completed within expected timeframe.
• Maintain the accuracy of SPX service point partner information to ensure that customers can see the correct and up to date information regarding the service points.
• Conduct report on a weekly basis to summarize onboarding performance.
• Work on administrative tasks following assignment from the supervisor.
• Requirements: Bachelor s degree in any field.
• Be familiar with Google Sheets and Excel, be able to use basic formula to summarize data.
• Can communicate in English, only writing and reading are necessary.
• Possess detail-oriented mindset.
• Be able to adapt following a change in business and team direction.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Perform User Acceptance Test (UAT) for newly implemented functions.
• Design and generate training materials for internal and external users.
• Analyze, align, and evaluate business requirements, feasibility, and value of the feature requests with both business and regional product teams to deliver a comprehensive and accurate Business Requirement Document (BRD).
• Drive and own high-level strategic initiatives, and simultaneously, hands-on with the ability to roll up your sleeves and get things done.
• Requirements Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Self-starter and a quick learner, independent and flexible, with strong customer focus.
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders.
• Ability to work in a fast-paced and dynamic environment.
• 1 - 2 years of work experience in the E-Commerce, marketing, or internet service industry is a plus.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Data Analysis, Excel

ประเภทงาน:

งานประจำ

• Monitor and administer the AMS, making necessary adjustments for cycle counts and addressing discrepancies between asset transfers in and out across various stations.
• Consolidate and review monthly consumable materials and equipment.
• Set up monthly budgets and manage stock levels to ensure optimal inventory.
• Oversee the traffic of repair and return equipment, identifying items that are not worth repairing.
• Forecast replacement quantities to maintain effective asset availability.
• Ensure sufficient equipment setup for new locations, coordinating with relevant teams to meet operational needs.
• Subcontractor agent and outbound transportation; check with actual tracking vs subcontractor number.
• Provide comprehensive reports on inventory management, including performance metrics, trends, and areas for improvement.
• Present findings and recommendations to senior management to support informed decision-making.
• Requirements: Bachelor s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Experience Minimum of 3 years of experience in asset management, inventory management, or a related field.
• Strong analytical and problem-solving skills, with proficiency in data analysis and reporting tools (e.g., Excel, BI tools).
• Familiarity with inventory management principles and practices.
• Excellent communication and presentation skills, with the ability to convey complex information clearly to senior management.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Ability to work collaboratively across various departments and with external partners to achieve common goals.
• Flexibility to adapt to changing business needs and environments, demonstrating a proactive approach to challenges.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Project-based role focusing on end-to-end project management of various initiatives under customer service department - aiming to improve customer experience.
• Responsible for project initiation, planning, execution, monitoring, and evaluation.
• Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Maintain and manage project timelines, expectations, tasks, and resources.
• Ensure that every parties involved in the projects are doing their part timely and accurately.
• Ensure that the project status, issues, or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
• Requirements: Bachelor's/ Master s degree with 3 years working experience in related field.
• Experience in managing expectations, communicating with stakeholders, and handling various business process-related projects.
• Ability to work individually and drive the initiative by himself/herself.
• Ability to identify the correct problems and develop a sound hypothesis for the stated problems.
• Strong analytical, structured thinking, and problem-solving skills.
• Strong communication skills in English & Thai both written and verbal format.
• E-commerce experience is preferable.

ทักษะ:

Data Analysis, Compliance, Big Data, English

ประเภทงาน:

งานประจำ

• Analyze fraud patterns of card transaction data to proactively detect potentially fraudulent activities, investigate suspicious behavior, and escalate confirmed fraud cases as needed.
• Provide feedback on fraud detection rules, alerts, and system enhancements through data analysis and and identifying potential cases through the use of in-house tools to update and query the database.
• Manage the full cycle of chargeback processes related to card fraud and service-rela ...
• Evaluate fraud-related disputes and submit representments or accept liability based on scheme rules and evidence.
• Track dispute performance metrics (e.g., chargeback ratio, win rates, time-to-resolution), develop well-defined tools to enhance the fraud and chargeback performance.
• Support cross-functional initiatives, e.g. PM team, Regional Risk team, and Compliance, aimed at improving the efficiency and effectiveness of fraud and chargeback operations.
• Requirements:Bachelor s or Master s degree in Engineering, BBA, or any related field. Fresh graduates are welcome to apply.
• Ability to analyze big data for patterns or business trends, and take findings and communicate them effectively.
• Proficient in working with numbers and data organization, especially with MS Excel or Gsheet.
• Detail-oriented and organized. Works well in a small team environment.
• Excellent interpersonal, communication skills and good command of English.
• Proficient in using SQL to analyze data, drive insights, and create dashboards and visualizations is a plus.

ทักษะ:

Express, Business Development, Problem Solving, English

ประเภทงาน:

งานประจำ

• Improve performance of sorting center and linehaul.
• Initiate new ideas to develop strategic projects for growth and cost optimization in.
• multiple areas e.g.SOC expansion strategy.
• Linehaul planning.
• Network collaboration with other 4PLs.
• Incentive adjustment and creation.
• Analyze all options, solutions, and impacts of initiatives.
• Monitor Middle-mile performance and provide solutions for issues found.
• Act as SWAT team for middle-mile during critical moment.
• Work closely with operation manager to align on plan and potential new initiatives.
• Coordinate and collaborate with all involved parties both internal and external.
• Conduct meetings with all senior stakeholders and team members.
• Identify risks associated with each projects.
• Mentor and manage team members including mega construction project.
• Prepare reports, proposals, and presentations.
• Requirements: Bachelor or Master Degree in any fields.
• Have experience in Consulting / Business Development/ logistics projects.
• High leadership and people management skills.
• Very strong analytical skills and being an proactive initiator.
• Logical thinking and strong problem solving skills.
• Good team player.
• Be able to fit in with fast pace culture.
• Chinese is a plus advantage.
• Excellent written and verbal communication skills in English.
• Well-developed interpersonal and communication skills. Able to communicate clearly and concisely.
• Excellent in stakeholder management.

ทักษะ:

Microsoft Office, Excel, Problem Solving

ประเภทงาน:

งานประจำ

• Track the recruitment progress of fleet and agents to ensure hub capacity.
• Work with the project team to develop and implement strategies to enhance fleet and hub capacity.
• Collect, validate, and submit subcontractor agent suitability information.
• Review and process ad hoc subcontractor agent requests efficiently.
• Monitor and report on daily fleet and hub capacity to support operational effectiveness.
• Monitor and track subcontractor agent fulfillment and ensure agent attendance.
• Strategically allocate manpower agents to support operations at seller sites, especially for large sellers and business partners.
• Monitor and track manpower availability to ensure operational needs are met.
• Control and maintain supportive assets for on-site operations.
• Provide monthly updates on asset management to facilitate new operations.
• Requirements: Bachelor's degree or above, no specific field required (Fresh Graduates is welcome).
• Proficiency in Microsoft Office; Excel knowledge is a plus.
• Good attitude, logical thinking and strong analytical and problem solving skills.
• Ability to adapt and thrive in fast-pace dynamic environment.
• Excellent communication and teamwork abilities.
• Availability to work in the office 5 days a week and 1 day from home.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Budgeting, Financial Modeling, Excel

ประเภทงาน:

งานประจำ

• Develop and Execute Strategic Plans & Forecasts: Create and implement comprehensive plans and forecasts to guide business decisions and drive growth.
• Collaborate with Stakeholders for Alignment: Partner with cross-functional teams to ensure planning efforts align with overall business objectives and goals.
• Manage Project Planning & Budgeting: Oversee project planning, budget allocation, and resource management for key initiatives.
• Analyze Performance & Identify Growth Opportunities: Monitor key performance indicators, analyze performance, and identify new market opportunities to optimize strategies.
• Deliver Data-Driven Insights & Reports: Produce insightful reports and analyses to support strategic planning and decision-making.
• Conduct Scenario Modeling & Risk Assessment: Develop and utilize scenario modeling to assess potential risks and opportunities, informing strategic adjustments.
• Understand accounting practices to support the PnL reconciliation and develop insightful reports that explain variances and provide reasonable justifications for any gaps.
• Requirements: Bachelor's Degree in Finance, Business, Accountancy, Management, Engineering, or relevant disciplines.
• At least 3-5 years of experience.
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong analytical and problem-solving skills.
• Experience in developing and managing budgets, financial modeling, forecasting, financial statement and variance analysis.
• Knowledge of budgeting methodologies, cost allocation, and revenue recognition principles.
• Excellent communication and interpersonal skills, with the ability to effectively communicate data insights to non-technical stakeholders.
• Proficiency in financial software and tools such as Excel is a must, and proficiency in SQL is a plus.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Excel, Problem Solving, English

ประเภทงาน:

งานประจำ

• Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
• Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
• Initiation by identifying essential features and requirements for better merchant experience.
• Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
• Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service to ensure best merchant satisfaction.
• Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
• Requirements: Bachelor's or Master's degree in Engineering, Business, or any related field. Maximum 3 years of working experience. Fresh graduates are welcome to apply Effective communication skills and good command of English.
• Proficient in working with numbers and data organization, especially with MS.
• Excel or Google Sheet.
• Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
• Strong logical thinking and problem solving skills with initiatives.
• Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player.
• Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.).

ทักษะ:

Express

ประเภทงาน:

งานประจำ

• Report Creation: Prepare and compile summary reports for management, presenting key workforce data insights in a clear and concise manner.
• Data Support: Assist in gathering, cleaning, and organizing data to support accurate reporting and dashboard updates.
• Documentation and Coordination: Maintain data-related documentation and coordinate with the data analyst to ensure timely and accurate reporting for decision-making.
• Requirements: Bachelor s degree in Business, Data analytics, Operations Management, or a related field.
• Fresh grad are welcome.
• Proficiency in creating professional summary reports using Google Sheets & Slides.
• Strong ability to ensure data accuracy and present findings clearly and effectively.
• Capable of managing multiple tasks, tracking data updates, and adhering to tight deadlines.
• Ability to convey data insights effectively to management and collaborate with the data analyst.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Research, Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• Support and run impactful HR initiatives: Be involved in the end-to-end planning and execution of projects such as Employee Engagement Surveys, Performance Management cycles, Key Talent Reviews, and more.
• Turn data into action: Conduct internal and external research, analyse employee data, and help translate insights into meaningful strategies and solutions.
• Keep the team aligned: Prepare clear communication materials, presentations, and updates for stakeholders to ensure everyone is on the same page and moving in the right ...
• Why This Role is Exciting You ll get a front-row seat to how HR strategies are designed and implemented.
• You ll gain exposure and develop a strong foundation in OD and TM.
• You ll have opportunities to contribute ideas, lead mini-projects, and grow your career in a supportive and collaborative environment.
• Requirements: We re excited to work with someone who is curious, motivated, and ready to grow. You ll thrive in this role if you have: A Bachelor s degree in any discipline (recent grads are welcome; 1-3 years of work experience is a plus).
• Strong communication and interpersonal skills, with the ability to engage confidently with different stakeholders.
• A collaborative spirit and the ability to work well in a team.
• Good working knowledge of Microsoft Office (Excel, PowerPoint, Word).
• A curious mind with strong analytical and problem-solving skills.
• A can-do attitude with the ability to manage time and priorities effectively in a fast-paced environment.
• Eagerness to learn, grow, and take on new challenges.
• Open to Fresh Graduates.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Automation, English

ประเภทงาน:

งานประจำ

• Daily Operation Performance Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
• Be the first point of contact when there are incidents, key projects, and new feature launches that could possibly impact seller experience or induce incoming contacts.
• Key KPIs for your team are Productivity, CSAT, Resolution Time, Handling Time, QA, and Agent Performance.
• Process Improvement/Project Management Work with direct reports and external vendor to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
• Identify and assess the needs of each sub-team through data-driven analysis.
• Cooperate with CSPM and other internal teams to initiate and execute E2E projects to improve team and agent performance. This includes revamping SOPs, empowering the agents, and system enhancements or automation.
• Prepare presentation decks to report the weekly performance of your team and update the progress of improvement plans to high-level management.
• People management/development Identify and assess agent performance through data-driven analysis.
• Coach and guide each team member to perform the tasks.
• Ensure that everyone in the team reaches their maximum potential.
• Bachelor's Degree in any related fields.
• At least 3+ years experience in a contact center, managing a team of at least 10 agents.
• Good command of written and spoken English.
• Flexible and open-minded with good service mind with the ability to handle customer's complaint and inquiry.
• Good logic and able to form assumption to identify team/individual performance gap.
• Worked with or Able to comprehend KPIs/performance data reports.
• Happy to work in a fast-paced environment.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Research, Business Development, Negotiation, English

ประเภทงาน:

งานประจำ

• Job Description: Develop a tailored pitch and value proposition to onboard merchants based on their unique growth potential.
• Conduct market research and competitor analysis to understand emerging food trends and identify top-performing merchants.
• Build strong relationships with merchants and guide them through the onboarding process.
• Work closely with internal teams (marketing, operations, and analytics) to ensure merchant success post-onboarding.
• Travel within Bangkok to meet potential merchants, present ShopeeFood's value, and close deals.
• Provide insights on merchant trends and suggest strategies for continuous merchant growth.
• Manage sales pipelines and report progress to team lead.
• Qualifications Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of experience in B2B sales, merchant acquisition, or business development, preferably in the F&B, e-commerce, or tech industry.
• Strong negotiation and relationship management skills with the ability to engage high-potential business owners.
• Ability to analyze market trends and identify key merchants with strong growth potential.
• Excellent communication skills in Thai and English (both written and spoken).
• Strong presentation skills and the ability to customize pitches based on merchant profiles.
• A self-starter mindset, able to work independently and manage multiple accounts simultaneously.
• Knowledge of the food delivery industry and F&B market trends is a plus.
• Preferred Skills & Experience: Experience working with premium, high-growth, or trendy F&B brands.
• Familiarity with e-commerce and food delivery platforms.
• Understanding of merchant operational challenges and the ability to provide strategic solutions.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Social Media Management, Quality Assurance

ประเภทงาน:

งานประจำ

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Automation, Analytical Thinking

ประเภทงาน:

งานประจำ

• Optimize Seller Ops Strategy: Monitor and analyse seller performance metrics (e.g., fulfilment & shipping, penalty policy, seller programs) to identify areas for improvement. Proactively work with sellers to drive performance improvements and enhance platform policies.
• Solve Real-world Problem: Take ownership of complex seller-related issues and work with cross-functional teams (e.g., business development team, product team, market operation teams, etc.) to resolve them in a timely and efficient manner.
• Ops excellence with AI & Automation: Optimize seller operations by identifying process inefficiencies, implementing automation, and introducing best practices. Act as a subject matter expert on operational processes and policies.
• Cross-functional Collaboration: Collaborate with internal teams such as product, engineers, and local markets to address seller-related issues and deliver solutions that enhance the seller experience.
• Data-Driven Insights: Use data analytics to monitor trends, identify performance gaps, and develop actionable insights to optimize seller operations.
• Requirements: Relevant Degree in Business, Engineering, or a related field.
• Minimum 3 years working experience in management consulting or a technology company.
• Proficiency in analytical thinking, critical reasoning, and problem-solving.
• Exceptional stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds.
• Proven ability to work collaboratively with various stakeholders in a dynamic and multicultural environment.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Ability to apply analytical thinking with strong interest in working with large data sets.
• Experience/proficiency in SQL and/or excel is required.
• Ability to thrive in a dynamic and collaborative environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Multitasking, SQL

ประเภทงาน:

งานประจำ

• Oversee and manage the daily operations of Video content on Shopee, including Video QC, Video Labelling, and come up with logical policy to govern new Video initiatives.
• Shift and Agent Management: Lead and manage Video agents and shifts, ensuring all tasks are completed on time and in accordance with operational standards.
• Stakeholder Coordination: Coordinate with other departments (e.g. Marketing, Regional teams) in order to make initiatives happen, as well as to ensure smooth execution ...
• Performance Analysis and Improvement: Analyze data reports to identify operational bottlenecks, recommend solutions, and implement initiatives to improve performance and accuracy.
• Continuous Improvement: Drive ongoing improvements in operational processes and work towards achieving sustained high-performance culture in the team.
• Coaching and Training: Provide guidance, coaching, and training to agent leads to support skill development and optimize performance.
• Requirements: Bachelor's Degree in any field.
• Preferably 1-2 years of experience in a supervisory role; Freshgrad is also welcome to apply.
• Proficiency in data analytics, with a keen eye for detail and the ability to draw valuable insights for short-term and long-term solutions.
• Self-driven individual capable of multitasking and excelling in fast-paced environments.
• Advanced skills in Microsoft Excel/Spreadsheet (e.g., Pivot tables, Vlookup) are essential.
• Basic SQL knowledge is a plus.
• Experience in content platforms is advantageous.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Statistics, SQL, Python

ประเภทงาน:

งานประจำ

• Take ownership of projects and P&L planning at monthly and yearly level - including both initiating forward outlook, coordinating inputs for different P&L line items across different business units, and formulating recommendations to hit target across regions.
• Develop in-depth understanding of Shopee P&L line items and market dynamics across all Shopee markets (Thailand and other regional markets). Strong ability to systematically optimize these line items over time.
• Improve existing estimation and forecast solutions by scrutinizing current assumptions, identifying how our understanding would change if assumptions change, and quantifying these uncertainty (i.e. sensitivity analysis).
• Lead creation and management of Management Meeting Materials (discussion materials for Senior Management including Shopee and SeaGroup CEO/President).
• Requirements: Bachelor's or Master's degree in quantitative fields (Engineering, Computer Engineering, Statistics, Finance or related fields is preferred).
• 3+ years of work experience in e-commerce, consulting, financial services or similar roles in other fast-growing industries.
• Knowledge of SQL/Python is strongly preferred. Strong proficiency in Excel/PowerPoint/Google Slides is a must.
• Strong analytical and problem-solving skills.

ทักษะ:

Express

ประเภทงาน:

งานประจำ

ทักษะ:

Express, Microsoft Office

ประเภทงาน:

งานประจำ

• Responsible for Fleet and Hub Operations performance.
• Assisting the management in day-to-day coordination of business operational activities and administrative tasks.
• Ability to handle or assist projects in terms of working scope and operation performance tracking.
• Coordinate with hub for examining in business operation.
• Summarize operations performance and ground staff attendance.
• Solving issues related to the work-flow operation.
• Requirements: Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Adaptability and flexibility.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week from 9:00 AM to 6:00 PM (Alternating holidays on Saturdays / Sundays).

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Data Analysis, English

ประเภทงาน:

งานประจำ

• Responsible for ensuring the success of key merchants by growing their revenue and ensure smooth operation.
• Build long lasting relationships and trust with merchants to understand more about their business and their key success factors.
• Negotiate deals with merchants and work with marketing to develop matching initiatives to boost revenues.
• Able to coordinate with cross functional team to identify issues and follow up on solutions.
• Good time management to deliver multiple projects at the same time.
• Able to follow through to ensure excellent quality of execution.
• In depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
• Able to collaborate well with other team members.
• Driven to achieve team goals and is transparent to share ideas to help total team improve performance.
• Have high accountability and responsibility to follow through each task as well as high ownership of each account.
• Requirements: Bachelor or Master Degree in BBA or related fields.
• At least 1 year experienced in Key Account, Merchandiser, Offline business, Business Development would be a plus (have a product knowledge in Food delivery).
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
• Strong communication skills and Negotation Skill.
• Detail Oriented and Data Analysis.
• Direct and related work experience Key Account Role.
• Fast-pacing and good adapt on change.
• Business English is a plus.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Mobile App Testing, Social media, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Primarily conduct pret-release and post-implementation testing.
• Work with business teams and assist to develop and execute test cases based on business requirements.
• Report bugs and errors to development teams promptly for investigation and ensure close monitoring of defect resolution and retest.
• Provide prompt updates on testing progress and clear escalation of potential risks to UAT Project Lead.
• Provide comprehensive documentation of test cases, test results and defect management for the required sign offs.
• Identify and propose ways to constantly improve UAT efficiency.
• Requirements: Bachelor s degree in Computer Science, Technology, Engineering or related field.
• Minimum 1 year of working experience in end-user testing or mobile app testing.
• Previous work experience in e-commerce, Fintech, logistics, backend system, or social media industry would be an advantage.
• Highly goal driven and able to work well in fast paced environments.
• Strong team player and possess good communication skills.
• Good English skills.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Analytical Thinking, English

ประเภทงาน:

งานประจำ

• Help ensure that our operations run smoothly.
• Deal with systemic abnormality and complexity in Operations function.
• Demonstrate leadership to guide the overall project requirements in initiation, planning, execution, monitoring, evaluation, and closure.
• Able to pioneer and congregate project workforce.
• Organize and optimize project resources (budget, timeline, workforce).
• Set up process to deal with possible issues (new and existing features, promotions, workflows, projects).
• Coordinate with internal teams and external partners to solve errors.
• Proactively identify key opportunities to improve business results by utilizing applicable methodologies and tools to design and implement viable solutions aimed at resolving root causes.
• Requirements:0-3 years of working experience (in area of consumer / digital lending, or similar retail financial products is a plus).
• Bachelor s or Master s degree in Engineering, BBA, or any related field.
• Strong logical and analytical thinking.
• Strong in problem-solving and leadership skills.
• Proficient in working with numbers and data organization, especially with MS Excel or Gsheet.
• Flexible with time (issues that require attention can occur at unusual hours).
• Excellent interpersonal, and communication skills and good command of English.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Express, Excel, Multitasking, English

ประเภทงาน:

งานประจำ

• Monitor and manage SOC operational team by using the daily performance report, history of excellence, and team development.
• Works with internal and external functions to properly handle pushed-out parcels.
• Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis.
• Able to report to management concern party a summary of data, operational concerns, and improvement procedures.
• Optimized manpower from the planning team to operate as our cycle time and hourly volume - Coaching and advising team member.
• Requirements: Bachelor's Degree or Above in Logistics management, Supply chain management or any related field.
• At least 5 years of working experience in logistics, supply chain or express industry.
• Be able to communicate in English.
• Good communication and presentation skills.
• High analytical ability.
• Critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Good team player Multitasking and prioritizing skills.
• Proven working experience in project management.

ทักษะ:

Express, Risk Management

ประเภทงาน:

งานประจำ

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders and culprits.
• Draft investigation reports for supervisor review.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects as assigned.
• Manage other Security-Related tasks as assigned.
• 1-Year contract (with the possibility of extension)
• Working from Monday to Saturday, with Sundays off
• Requirements: Bachelor's degree in a related field.
• Experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Availability to be on-call for emergency issues.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance, Analytical Thinking, SQL, English

ประเภทงาน:

งานประจำ

• Lead and oversee the end-to-end operations of ShopeePay Customer Service teams, including both Level 1 (L1) and Level 2 (L2) support.
• Ensure delivery of excellent customer experience by managing daily workflows, team performance, and service quality.
• Establish, track, and analyze key performance indicators (KPIs) across all service levels to meet both qualitative and quantitative targets.
• Proactively identify gaps in customer service functions, processes, and operations; drive continuous improvements and implement best practices.
• Collaborate cross-functionally with product, operations, and compliance teams to resolve recurring issues and enhance service standards.
• Prepare and present performance reports, root cause analysis, and action plans to stakeholders and management.
• Requirements:Bachelor s or Master s degree in Business, Operations, or a related field.
• 3+ years of experience in customer service or operations, with at least 1 year in a leadership role.
• Proven track record in managing large support teams and delivering service excellence in a fast-paced environment.
• Strong analytical mindset with experience in interpreting performance data and driving metrics-based improvements.
• Excellent communication, people management, and conflict resolution skills with good command of English.
• Familiarity with fintech, payments, or digital wallet services is an advantage.
• Strong logical and analytical thinking.
• SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

SQL, Statistics, Python, English

ประเภทงาน:

งานประจำ

• Gather requirements and refine scope for data requests/projects from business users and management.
• Create comprehensive SQL queries to generate and conduct reports/dashboards for ad hoc requests from different business units.
• Develop and maintain ETLs for automatic reports and dashboards on the in-house data platform.
• Collaborate with relevant local and regional teams on data acquisition, alignment of business logic/definitions, and functional updates.
• Analyze quantitative data using statistical techniques and provide actionable insights to inform decisions/strategies.
• Work closely with business users in rolling out consumer campaigns with data and analysis support.
• Requirements:Bachelor's/Master's degree, preferably in Analytics, Statistics, Computer Science or Engineering.
• At least 1-2 years of experience in an Analytics, Business Intelligence or Data Engineer role with large, complex, high velocity data is preferred.
• Strong foundation in data query/manipulation using SQL and data visualization.
• Capable of making impactful contributions both as an individual and as a member of a team.
• Able to switch hats between data/technical speak and business/layperson speak.
• Strong analytical and problem-solving skills - possesses a relentless need for investigation and data exploration.
• Results-oriented with a keen eye for detail and ability to solve problems creatively and quickly.
• It s great if you have:Fluency in English.
• Experience in e-commerce or digital payment platforms.
• A global outlook and exposure to work with people from different cultures.
• Python/JAVA or similar programming background.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Interpret conversations and communications between Chinese and Thai/English speakers in meetings, and daily operations (warehouse/logistics).
• Translate documents, emails, reports, and other business materials from Chinese to Thai/English and vice versa.
• Assist in cross-cultural communication to ensure smooth business operations.
• Coordinate with various departments to ensure accurate communication and task execution.
• Maintain confidentiality and professionalism at all times.
• Experience in E-commerce / Logistic business will be advantage.
• Requirements: Bachelor s degree in Chinese Language, Business Chinese, or related field.
• Proficient in Chinese (Mandarin), both spoken and written (HSK Level 5 or above is a plus).(Can relax but oral Chinese is a must).
• Strong command of Thai and/or English communication.
• Previous experience in interpretation or translation is preferred.
• Ability to work in a fast-paced environment with attention to detail.
• Excellent interpersonal and cross-cultural communication skills.
• Willingness to travel or work flexible hours if required.
• Able to work at Samut Sakhon (Ekachai Rd.).

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Lead, mentor, and develop the Vendor Management team, ensuring alignment with company objectives and individual performance goals.
• Manage multiple vendors and projects simultaneously, adapting quickly to directional changes within the company.
• Oversee all subcontractor-related policies and ensure timely announcements of new policies.
• Act as the primary point of contact for subcontractors, addressing any issues or concerns from and to internal teams, escalate critical issues to seniors if needed.
• Monitor subcontractor performance through regular assessments and performance reviews.
• Requirements: Minimum Bachelor's degree in business, logistics, supply chain management or related fields.
• 1-2 years of experience in key account, logistics, supply chain management or related fields.
• Experience working with subcontractors or vendors is highly desirable.
• Fluent English communication skills.
• Excellent negotiation and conflict resolution abilities.
• Proficiency in Google Workspace (e.g. Google Docs, Google Sheets, and Google Slides).
• Can do attitude, able to work in a fast-paced environment environment.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Excel

ประเภทงาน:

งานประจำ

• Lead strategic backlog management across operations; drive structured resolution and sustainable process of Loss & damage, backlogs across network related to team s KPI.
• Translate Loss & Damage and backlogs healths / metrics into strategic and operational initiatives to improve buyer experience overtime.
• Lead strategic projects related to loss & damage,reduction in network.
• Cross-functional coordination to align on mitigation actions and decisions ensuring strategic alignment and agile execution.
• Leverage on logical thinking to optimize working processes, provide and execute solutions to improvements in operational process, cost, quality and lead-time.
• Oversee Operational compliances with regards to Recovery team.
• Requirements: Bachelor's degree in Engineering; Economics; Logistics, Supply chain management, Business administration, or a related field.
• 3-5 years of experience in strategy; process improvements, PMO of supply chain projects.
• Background in Management Consulting is a huge plus.
• Excellent communication skills and stakeholder management skills.
• Self-driven and good leadership skills to facilitate cross functional interactions.
• Experience in leading the small sized team (3-5).
• Strong analytical skills to conduct data-driven decisions.
• Be creative in problem-solving.
• Proficient in Excel and PowerPoint.

ทักษะ:

Express

ประเภทงาน:

งานประจำ

• Relationship Building Build trust and foster long-term relationships between strategic sellers and the SPX platform.
• Anticipate seller needs and proactively solve potential logistics issues that sellers might face.
• Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required.
• To conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth.
• Operations Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance.
• Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causes.
• Pitching and Onboarding Pitch and convert new corporate sellers who currently use other 3PLs to use SPX, with a focus on seller satisfaction.
• Onboard strategic sellers as required by business direction.
• Seller Portfolio Targeted seller per RM: 80-100 entities.
• Large Shopee sellers.
• Corporate Brand and social sellers require proper monthly review.
• Fulfilment partners.
• Requirements: Strong relationship-building and stakeholder management skills.
• Ability to proactively identify and resolve logistics-related issues.
• Experience in operational analysis and performance reporting.
• Problem-solving mindset with attention to detail.
• Able to effectively pitch, onboard, and support strategic sellers.
• Excellent communication and presentation skills.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Legal, Social media, English

ประเภทงาน:

งานประจำ

• Perform daily marketing operations tasks for Digital Products with high accuracy to drive marketing and sales activities such as media set up and slot allocation, manage and fill in marketing trackers on daily, weekly and monthly basis.
• Collaborate with internal teams to support end to end operation for marketing campaign.
• Set up campaigns and manage visibility tasks.
• Work on any assigned project-based role to drive growth for Digital Products to increase user awareness and user retention.
• Work cross-functionally with business development, graphic designer, legal, and operation teams.
• Work with graphic designers to create banners, microsites, and social media content.
• Provide suggestions on improving the operation process for more efficiency and create banners, microsites, and social media content.
• Handle ad-hoc tasks for campaign setup when needed.
• Requirements:Bachelor's degree or equivalent in marketing, business administration, or any related field.
• Minimum 1 years of working experience in marketing or related fields.
• Strong executional abilities to deliver assigned tasks on time.
• Very detail-oriented and can work in high pressure environment.
• Strong communication skills and ability to work collaboratively in a team environment.
• Proficient in English both written and oral communication.
• Work experience in e-commerce / credit industry is a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SQL, Python, Automation, English

ประเภทงาน:

งานประจำ

• Act as project owner to prepare, process, and validate data for business needs.
• Collaborate with stakeholders on building data pipeline and gather into internal tables using SQL, Inhouse-tools and Python.
• Develop reports, dashboards, and automation solutions using SPARK, SQL, Python, Excel, and in-house tools as business requirements.
• Ensure data integrity by sanitizing, validating, and aligning numbers with accurate logic.
• Proactively seek data insights and make data-driven recommendations to the business team.
• Requirements: Master's or bachelor's degree in quantitative or relevant fields.
• 2-5 years of experience in Data Analytics, Business Intelligence, or Data Engineering or similar roles in fast-growing industries.
• Experience in project & stakeholder management.
• Strong SQL skills for data querying and Excel proficiency (Python is a plus).
• Strong English communication skills, both verbal and written.
• Detail-oriented with a passion for building from the ground up.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Data Analysis, English

ประเภทงาน:

งานประจำ

• Take ownership of end to end recruitment process that involves requirements understanding, talent pool defining, sourcing, screening and selection of right individuals;.
• Act as a recruitment partner to understand deeply about why we are hiring, who we are hiring for, and how we are going to hire by partnering closely with the stakeholders, at the same time, provide expertise and assistance to all levels of stakeholders in recruitment related issues.
• Manage, prioritise and close talent searches against a timeline and have experiences setting benchmarks, metrics and understand how to prioritise to hit the expected targets.
• Proactively approach passive candidates that are potentially a fit to the team and build a pipeline and a robust network of talents.
• Conduct a comprehensive interview during HR screening with the candidates to add value to help the departments hire the right individuals.
• Recommend ideas and initiatives related to recruitment that will contribute to the long-range growth of the team, for example, implementing any new process and fine tune standard process for recruiting to deliver the highest quality results, hiring initiatives that could help us to solve the bottlenecks during hiring.
• Provide a great candidate experience and act as Shopee ambassador.
• Involve in all recruitment related activities for internship, fresh graduate and experience hiring.
• Requirements: Bachelor degree and above with at least 5 years of full time recruitment experience.
• Experienced to conduct competency based assessment, able to interview and assess the candidates comprehensively.
• Strong data analysis, Independent, creative with a strong sense of responsibility.
• Target driven and able to manage and prioritise multiple tasks.
• Updated about talent market and able to build a robust network of target talents will be preferred.
• Experienced in recruiting passive candidates and proficient with Boolean search.
• Excellent Thai and English communication to ensure the effective communication with both candidates and stakeholders.
• Passion to join a fast growing e-commerce company with dynamic working environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Legal

ประเภทงาน:

งานประจำ

• Question and challenge others to get to the root of people and business issues.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
• Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
• Partner with Business leaders to understand current and future skill and capability needs.
• Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
• Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
• A minimum of 1-3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Research, SEO, Wordpress, English

ประเภทงาน:

งานประจำ

• Conduct keyword research, create topic, coordinate with writers, review content, and related teams to publish and promote ShopeeBlog content.
• Own ShopeeBlog performance driving project by monitoring and improving its average rank.
• Monitor blog performance with key metrics and able to present trends and insights.
• Develop and implement the content improvement strategy.
• Know content structure and able to write a few articles for ShopeeBlog.
• Support in writing some short content for key campaign microsites.
• Conduct competitive analysis and pitch ideas for content improvement.
• Work closely with the SEO team lead and members, regional SEO team, and other cross-functional teams to provide/execute SEO best practices in content building.
• Coordinate in promoting ShopeeBlog through marketing channels in Shopee.
• Familiar with marketing and SEO tools, such as ahrefs and Wordpress, is a plus.
• Actively participates and provide new ideas to support team and team s KPI.
• At least 2 years of experience in blog content-related role with a proven success in content performance monitoring, project management, and good performance in focused metrics.
• Good understanding of on-page SEO best practices, especially google ranking factors and nature of content building for user and google crawler.
• Show positive thinking and growth mindset.
• Experienced in using SEO and website analytic tools, e.g. GA, GSC, Google Keyword Planner, Ahrefs, Moz, Wordpress etc. is a plus.
• Strong project management, time management and multitasking abilities.
• Ability to work both independently and collaboratively with internal teams.
• Superb Thai written and verbal communication skills, with minimum moderate level in English.

ทักษะ:

Enthusiastic, Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• We are seeking enthusiastic and motivated fresh graduates to join our dynamic team.
• As a Fresh Graduate, you will have the opportunity to gain hands-on experience, develop your skills, and contribute to our projects.
• You will work closely with experienced professionals, participate in training programs, and be involved in various tasks that support our organizational goals.
• Requirements: Recent graduate with a Bachelor's degree.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Eagerness to learn and adapt to new challenges.
• Ability to manage time effectively and prioritize tasks.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Excel, SQL, Tableau

ประเภทงาน:

งานประจำ

• Work to support management on business strategy and planning for driver supply.
• Define, implement, and execute strategy to improve business growth, efficiency, and P&L.
• Analyze short to medium term issues impacting supply growth in the food delivery business. This includes driver segmentation, conversion funnel optimization, churn analysis, market scans and experimentation.
• Use strong interpersonal skills drive and coordinate with other departments to plan and execute cross functional initiatives.
• Forecast cost and other key initiatives for weekly, monthly and quarterly planning cycles.
• Drive innovation via continuous iteration of segmentation methods, identification of high potential opportunities to A/B test, collaboration with product team for improvement opportunities.
• Manage day to day business by being able to anticipate potential roadblocks and issues, while also being able to quickly solve problem.
• Build presentation to influence senior stakeholders and enable data driven decision making.
• Requirements: A minimum of 2-3 years of relevant work experience in technology firms, financial services or top tier management consulting.
• Confident in processing and analyzing complex data sets using Excel.
• An analytical mindset and strong business acumen with experience using AppAnnie, SQL, Tableau, and Google Suites.
• Advanced statistical modeling (e.g. Machine Learning) skillset is a plus.
• A start-up attitude - willing to work hard to get things done.
• Pure hustle and passion for building a new consumer business in a competitive market.
• A team player who doesn't mind rolling up your sleeves to do the day-to-day work.

ทักษะ:

Google Ads, Meet Deadlines, English

ประเภทงาน:

งานประจำ

• Set up campaigns across various ad platforms including Facebook, Google Ads, Tik Tok and DV360.
• Coordinate with account managers and local teams to gather specific campaign requirements and creative assets.
• Ensure accurate implementation of campaign namings and tracking parameters.
• Refresh creative assets (banners, videos, ad text) across ad platforms.
• Campaign Monitoring and Management Regularly monitor ad delivery.
• Adjust budget and bid to follow budget plan and to optimize overall performance.
• Troubleshoot any issues related to ad delivery.
• Generate weekly spending and performance reports.
• Continuous improvement Collaborate with account managers and Ad Tech team to continually improve the efficiency of campaign setup and campaign management.
• Possess working experience, preferably in Online Marketing/ e-commerce operations/ tech company.
• Fresh graduate is also welcome to apply.
• Excellent organizational and time management skills. Ability to manage multiple tasks simultaneously and meet deadlines.
• Strong attention to details.
• Logical thinking and problem-solving skills.
• Strong stakeholder management skills.
• Able to communicate well in English (verbal and written).
• Able to work in a fast-paced environment.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Procurement, English

ประเภทงาน:

งานประจำ

• Warehouse Network Planning: Strategize Shopee Thailand's warehousing network across the country to optimize cost efficiency, reduce buyer wait times, and strengthen synergy with the SPX network. This includes integration of various warehousing models such as main warehouses, satellite warehouses, extended storage facilities, and cache models within SPX hubs.
• Business Scenarios Modelling: Evaluate potential supply chain models that Shopee could pursue (e.g. the requirements to achieve same-day delivery in the future).
• Decision-making & Cost-Benefit Analysis: Identify key decision points throughout each stage of the business and conduct in-depth cost-benefit analysis to guide decisions on warehouse expansions, location selection, and infrastructure investments.
• Warehouse Structural Improvements: Determine the structural enhancements to warehousing operations to support the business growth of all fulfillment services (e.g. consignment, retail, Fulfilled by Shopee).
• Cross-functional Collaborations: Collaborate with Warehouse Operations, SPX, and Procurement teams to evaluate business scenarios and initiate expansion projects.
• Key KPIs: fulfillment cost per order, buyer wait time.
• Requirements: 3-5 years of work experience; prior experience in strategic planning roles is preferred.
• Strong analytical skills: able to assess business scenarios and make data-driven decisions.
• Strong numerical acumen: good understanding of key drivers, able to do financial modelling, numbers projections etc.
• Out of the box thinking: able to challenge the current operations and explore new and more efficient ways.
• Strong communications skills in both written (e.g. powerpoint presentations) and verbal (e.g. cross-functional meetings).
• Able to connect the dots between spreadsheet numbers and on-the-ground operations.
• Good command of English.
• Able to thrive in a dynamic and fast-paced environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, SQL, Energetic, English

ประเภทงาน:

งานประจำ

• Reconcile, review, and correct merchant data from submissions.
• Prepare, review, and update the working SOP.
• Coordinate with related teams to solve the problem.
• Support ad-hoc task upon request.
• Prepare and perform data analysis report upon request.
• Be ready and always prepare for unexpected circumstances and be willing to make it work.
• Requirements: Bachelor s Degree in Business Administration and related field.
• 1 - 2 years experience in KYB/KYC, Onboarding or related fields would be a plus.
• Basic SQL would be a plus.
• Basic-Good in English communication.
• Good in MS office program.
• Critical thinking and willing to learn.
• Hard-working and energetic personality with Can-Do attitude.
• Details-oriented with skepticism skill.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Legal

ประเภทงาน:

งานประจำ

• Question and challenge others to get to the root of people and business issues.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
• Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
• Partner with Business leaders to understand current and future skill and capability needs.
• Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
• Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
• A minimum of 1-3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

ทักษะ:

Microsoft Office, Excel, Problem Solving

ประเภทงาน:

งานประจำ

• Assist the hub team in addressing seller-related issues, resolving challenges quickly to ensure a seamless experience for sellers.
• Oversee pickup operations, manage escalations, and ensure smooth and efficient service delivery.
• Investigate missed pickups, identify root causes, and implement improvements to prevent future issues.
• Collaborate with the hub team to resolve stuck orders and maintain efficient order flow.
• Provide daily operational support, ensuring processes stay on track and service goals are met.
• Requirements: Bachelor's degree or above, no specific field required. (Fresh Graduates is welcome).
• Proficiency in Microsoft Office; Excel knowledge is a plus.
• Good attitude, logical thinking and strong analytical and problem solving skills.
• Ability to adapt and thrive in fast-pace dynamic environment.
• Excellent communication and teamwork abilities.
• Availability to work in the office 5 days a week and 1 day from home.

ทักษะ:

Microsoft Office, Pleasant Personality, Fast Learner, English

ประเภทงาน:

งานประจำ

• Oversee real estate forecasting and lease management.
• Design workspace utilization, plan, and execute moving scenario.
• Create, maintain and execute the preventative maintenance schedule, ensuring that necessary repairs are noted and completed.
• Manage and track usage of company assets and office equipment.
• Maintain the upkeep of equipment and supplies to meet health and safety standards.
• Monitor the purchase and maintenance of an inventory of all supplies, equipment and services.
• Forecast and control Facility and Maintenance budget for facility management.
• Coordinate with building management team on daily basis for facility request, utility services, and building access.
• Monitor and log office security and safety policy.
• Communicate workplace announcement and safety precautions to employees.
• Contributes to team effort by accomplishing related results as needed.
• Requirements: Bachelor s degree in Hospitality or related field.
• Work experience as a Receptionist, Front Office Representative or similar role.
• Good computer skills: Microsoft office and able to use office equipment.
• Good communication in Both Thai and English.
• Pleasant personality, fast learner, enthusiastic and positive thinking.
• Service-minded is a must and able to work under pressure.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Project Management, Market Research, Research, English

ประเภทงาน:

งานประจำ

• Lead customer service improvement projects through effective project management and leadership.
• Provide overall management and leadership of the Customer Service Team focused on an excellent end-to-end customer service.
• Manage a team to resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Initiate, monitor, and report performance metrics for all customer service areas to achieve qualitative and quantitative targets.
• Analyze and develop process, workflow, and SOPs to enhance the effectiveness of working process and improve customer experience.
• Develop workforce management strategies and prepare a yearly headcount planning.
• Ensuring agents understand and comply with all call center objectives, performance standards, and company policies.
• Requirements: Bachelor or Master degree in any related field.
• 3 - 4 years of customer service experience.
• Customer service-oriented and have ability to adapt/respond to different types of characters.
• Excellent team management and communication skills.
• Strong analytical skills, good critical thinking and problem solving.
• Ability to lead, supervise, and develop teams.
• Ability to initiate an advanced troubleshooting and proactively prepare workaround.
• Ability to demonstrate a high level of verbal and written English and proficient in Excel.
• Proven ability to deliver and execution in a fast-paced dynamic environment.
• Excellent interpersonal and communication skills.
• Team player with a positive attitude.
• Preferred Qualifications: Familiarity with CRM systems and practices.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Business Development, English

ประเภทงาน:

งานประจำ

• Motors Category Manager will be managing Deputy Category Manager, and three KAM teams including KAM, BKAM, SKAM.
• Motors Category Manager will be reporting Lifestyle Cluster Lead.
• Job Description: Define and execute on growth strategy for Shopee s Automotive category.
• Develop a comprehensive business development plan, and mobilize teams to deliver on strategy through solid performance management.
• Deliver on category s growth, monetization and strategic adoption goals.
• Manage Automotive category performance, covering brands, market place sellers, and cross border sellers.
• Build a high performing team, through strong work ethics, clear focus on KPI, and deep relationship management with Shopee sellers.
• Proactively identify new business opportunity for Shopee Automotive, though new business development and fundamentals improvement.
• Requirements: 6+ years experience in Business Development, Sales, Account Management in Automotive industry.
• 2+ years experience in E-commerce is a plus.
• Proven team management and leadership experience, ability to drive performance in large team, managing cross-organization stakeholders.
• Proven business judgement and deep understanding of Automotive industry, including established relationships with key brands/sellers.
• Proven analytical and problem-solving ability, ability to manage and troubleshoot team- or category-related issues.
• Fluent in both English and Thai.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Identify and assess potential hazards and risks in the workplace.
• Develop and implement strategies to eliminate or control those risks.
• Conduct regular inspections and audits to ensure compliance with safety standards.
• Ensure that all policies and procedures are up-to-date and compliant with relevant regulations.
• Provide training to employees on health and safety procedures and regulations.
• Investigate workplace incidents and accidents to determine root causes.
• Assist with emergency response during actual incidents.
• Requirements: Bachelor's degree in Occupational Health & Safety or a related field, graduate with adequate *HSE qualifications/accreditation.
• 3-5 years of work experience in as HSE professional.
• Experience in delivering HSE training, performing HSE audits and incident investigation.
• Excellent communication, leadership, and problem-solving skills.
• Strong knowledge of local and international HSE regulations and best practices.
• Able to work with limited supervision and deliver results within challenging deadlines and under pressure.

ทักษะ:

Data Analysis

ประเภทงาน:

งานประจำ

• Set up and manage campaign configurations in the backend system, ensuring completeness, accuracy, and timely execution.
• Act as the main contact point for relevant teams, ensuring effective communication and alignment for assigned tasks.
• Collaborate with relevant teams to align on requirements and ensure mutual understanding to set up campaigns in the backend system as per business needs.
• Monitor and assist in resolving daily operational issues and troubleshooting to maintain smooth campaign performance.
• Proactively initiate process improvements to streamline workflows and identify essential features and requirements to enhance operational efficiency.
• Requirements: Bachelor's degree in a related field.
• Proficient in working with Microsoft Excel and Google Sheets, with a strong understanding of necessary formulas, Pivot Tables, and basic data analysis skills.
• Strong attention to detail and the ability to efficiently manage large volumes of data.
• Excellent communication and coordination skills to work effectively with cross-functional teams, and the ability to work both independently and as part of a team.
• Able to work effectively and efficiently toward goals in a complex, diverse, and fast-paced environment.
• Logical thinking and problem-solving mindset with the ability to troubleshoot and resolve operational issues.
• Proactive attitude in self-learning and a mindset focused on continuous improvement of work processes.
• Experience in e-commerce, food delivery, or working with backend systems or campaign setup tools is a plus.

ทักษะ:

Express, Market Research, Research, English

ประเภทงาน:

งานประจำ

• Analyze procurement needs, identify potential suppliers, and conduct thorough market research.
• Negotiate favorable contracts with suppliers to optimize pricing and terms.
• Monitor and manage procurement processes to ensure timely and efficient delivery.
• Conduct regular performance reviews of suppliers, evaluating factors such as quality, delivery time, and pricing.
• Maintain accurate records of inventory levels, purchase orders, and supplier performance.
• Implement inventory control systems to minimize stockouts and excess inventory.
• Identify and qualify new suppliers to expand the vendor network and ensure competitive pricing.
• Build and maintain strong relationships with suppliers and vendors.
• Requirements Bachelor's Degree in related fields.
• Having experience in procurement scope i.e. engineering, logistics, warehouse business (will be an advantage).
• Talent in negotiations and networking.
• Knowledge of sourcing and procurement techniques.
• Good command of English.
• Accurate and precise attention to detail.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Marketing Strategy, Project Management, English

ประเภทงาน:

งานประจำ

• Responsible for end-to-end management of marketing strategy and initiatives to drive platform growth including but not limited to Traffic, Order and Asset monetization.
• Strategize marketing direction, and collaborate with Budget and Planning team based on business direction and KPI sets.
• Monitor and analyze key commercial/marketing metrics to provide insights and deliver findings using suitable visualization and reporting tools to support marketing decision.
• Coordinate and communicate with internal and external parties to ensure seamless and timely implementation.
• Support content planning, artwork briefing (e.g. banner, microsite) and other special projects as requested.
• Requirements: Bachelor s degree or above in Business, Marketing, or related field.
• A minimum 1-3 years of professional experience in business analysis, consulting, project management, specifically in e-commerce and food delivery environments will be a plus.
• Strong structural thinking and analytical ability to identify business challenge and drive actionable plan with data support.
• Strong executional abilities (bias for action), project management and cross-functional stakeholder management.
• Possess can-do attitude.
• Excellent communication skills in both Thai and English with creative mindset.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Producing Reports, Research

ประเภทงาน:

งานประจำ

• Gathering and analysing data on topics such as competitor tactics, market share, market position and business opportunities; preparing reports to provide insight on these areas for senior management.
• Conducting ongoing analysis of key competitors; producing reports and advising on -strengths/weaknesses.
• Producing materials on market trends; proactively distributing these to stakeholders.
• Assisting in the development of a competitive intelligence portal, including managing content such as reports, newsfeeds and updates.
• Monitoring and reporting on management information via analytics and dashboards.
• Collating information from multiple sources to produce beneficial and actionable insight for the business teams.
• Keeping up to date with activity and trends in relevant sectors and markets.
• Building networks and stakeholder relationships with relevant teams e.g. market insight & research teams.
• Requirements: Bachelor s degree or above.
• Minimum 2 years of work experience.
• Excellent research skills with the ability to analyse and interpret large amounts of data from multiple sources.
• Detail-oriented with good problem-solving abilities.
• Strong interpersonal and communication skills are essential, as is the ability to manage challenging stakeholders.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Procurement, Finance, English

ประเภทงาน:

งานประจำ

• Conduct analysis to identify improvement area to bring SPX buyer experience to exceed industry standard.
• Conduct focus group and interviews, gather data qualitatively and quantitatively to understand user painpoint throughout user journey.
• Set up social listening and feedback collection channel to closely monitor user perception toward SPX.
• Work closely QA/QC team to set service standard and drive enforcement throughout the whole value chain to improve service quality.
• Manage associates in the team to support all implementation projects in SPX.
• Become SWAT team for SPX once required.
• Manage all stakeholders related to projects e.g. operation, procurement, and finance to have same understanding about their tasks of specific projects.
• Break down activities into granular levels and ensure each of activities are done within expected dates.
• Conduct daily/ weekly meetings to project member to ensure project smoothness.
• Coordinate / collaborate with teams inside and outside shopee express.
• RequirementsBachelor or Master Degree in any fields.
• More than 3-7 years experience in Consulting / Business Development/ logistics / construction projects.
• High leadership and people management skills.
• Very strong analytical skills and being an proactive initiator.
• Logical thinking and strong problem solving skills.
• Good team player.
• Be able to fit in with fast pace culture.
• Chinese is a plus advantage.
• Excellent written and verbal communication skills in English.
• Well-developed interpersonal and communication skills. Able to communicate clearly and concisely. Excellent in stakeholder management.

ทักษะ:

Express, Compliance, Payroll

ประเภทงาน:

งานประจำ

• Job Description: Monitor and manage daily employee attendance records through the timekeeping system (e.g., Empeo, WFM).
• Verify, update, and maintain accurate data on absences, lateness, overtime, and shift changes.
• Reconcile data errors, document corrective actions, and communicate updates to relevant parties on a daily basis.
• Review and process employee leave requests to ensure compliance with company policies and attendance records.
• Serve as the key contact point for investigating and resolving all attendance-related inquiries from employees or other stakeholders.
• Generate weekly and monthly reports on absenteeism, tardiness, leave balances, and other attendance metrics.
• Prepare and submit accurate attendance reports for timely payroll processing.
• Provide training and guidance to employees on how to use the attendance and timekeeping systems.
• Assist in the setup, maintenance, and continuous improvement of time attendance systems (e.g., biometric, card access).
• Ensure adherence to all attendance-related policies and recommend improvements to systems or processes as needed.
• Perform additional tasks and responsibilities as assigned by management to support team operations and business needs.
• Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field.
• Possess experience in HR administration, time attendance, or payroll roles.
• Fresh graduate is welcome to apply.
• Proficiency in time attendance and workforce management systems (e.g., Empeo, or similar).
• Strong problem-solving skills and attention to detail.
• Excellent communication and coordination skills to interact with multiple departments.
• Proficient in Google Sheet, Microsoft Excel and reporting tools.
• Ability to handle confidential information with a high level of integrity.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Legal, Compliance

ประเภทงาน:

งานประจำ

• Provide administrative support to the legal department (Disputes & Compliance team).
• Assist in Police/Government/Court Cases.
• Duties include but not limited to filing, photocopying, and scanning of documents.
• Administer and maintain the database of legal documents.
• Collaborate with other departments and external parties where necessary.
• Other related tasks assigned from time to time.
• Requirements: A minimum of 2 years of legal administrative experience.
• Highly ethical, discreet and able to maintain confidentiality.
• Meticulous, organized and committed to delivering high-quality work.
• Able to manage a large amount of paperwork, multitask and work in a dynamic and fast-paced environment.
• Proficient in MS Office applications.
• Excellent communication and interpersonal skills.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Market Research, Research, Multitasking, English

ประเภทงาน:

งานประจำ

• Manage projects from start to finish, encompassing all phases such as initiation, strategy development, feasibility studies, planning, and implementation, while collaborating closely with all relevant teams. Examples include launching new business-driven features.
• Conduct market research and user studies to identify business opportunities, develop action plans and timelines, and execute them from start to finish with the goal of improving customer experiences and promoting business growth.
• Work closely with Business Analyst to conduct analysis, identify key study points, develop business proposals, and lead project execution.
• Support day-to-day BAU (Business As Usual) and ad hoc tasks, such as report generation and preparation for management updates.
• Stay up-to-date with laws and regulations related to the credit business.
• Who we are looking forBachelor's degree or higher from an accredited university.
• Self-driven and quick to learn new concepts.
• Demonstrates strong ownership of all tasks assigned.
• Analytical and data-driven, with the ability to extract actionable insights from large qualitative and quantitative datasets.
• Proactive problem-solver, and adaptable in fast-paced, multitasking environments.
• Excellent communication skills (written, verbal, and presentation) in English.
• High proficiency in Excel and PowerPoint.
• Knowledge of SQL is a plus.
• Minimum of 1 year of relevant experience.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Project Management, Data Analysis

ประเภทงาน:

งานประจำ

• Utilize the daily performance report, history of excellence, and team development to oversee day-to-day operations at the sorting facility.
• Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis.
• Able to report to management concern party a summary of data, operational concerns, and improvement procedures.
• Optimized manpower from the planning team to operate as our cycle time and hourly volume.
• Coaching and advising team member.
• Requirement: 3+ years experiences in Express, Warehouse Management, Logistics or related field.
• Able to travel between Sorting center and Head office.
• Flexible to work in case of urgency.
• Have experiences on operational project management.
• Have a skill on Data Analysis, Excel / Google sheet / Presentation.

ทักษะ:

Problem Solving

ประเภทงาน:

งานประจำ

• Being a team key person to take responsibility for internal product issues and review new features related, solve internal issues, and coordinate with stakeholders.
• Acted as a contact point between the operation excellent team and the day-to-day operation team to drive improvement project and being a project executor.
• Analyze, monitor, and drive improvement projects to ensure all projects run smoothly.
• Analyze gathered information to form an action plan, simplify and break down activities into granular levels before execute.
• Managed operations and collaborated with multiple teams, including internal team, operation excellent, product, and other operational functions, to help the organization achieve its business objective.
• Requirements: Bachelor's degree in Business Administration, Logistic, Supply Chain or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Proven experience in managing subcontractors to ensure efficient coordination and timely task completion.
• Strong analytical, logical thinking and problem solving skills.
• Ability to coordinate effectively with cross-functional teams.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Problem Solving, eCommerce, English

ประเภทงาน:

งานประจำ

• Understand markets, competition and customer/user requirements in depth.
• Communicate, and analyze with Stakeholders to clearly define the business requirements.
• Follow the implementation of requirements, ensure it s suitable and reasonable to satisfy the user demands/needs.
• Successfully translate business strategies into specific objectives/ scopes and roadmap, aligning efforts of the organizations with other stakeholders.
• Provide new feature demos and training to related stakeholders.
• Work closely with cross functional teams (Demand, Marketing, Driver Operations, BD, CS etc.) to ensure the consistent product and best user experience.
• Work closely with local/regional product teams to sync up product features and troubleshoot issues.
• Consolidate user and department feedback and compose process/product feature improvements.
• Priority to assure that all requirements are supported in a cost-effective, timely manner, with a resulting high level of User satisfaction;.
• Ensure the team provides the necessary solutions and support to internal teams.
• Requirements: Bachelor s degree in Information Technology, Computer Science or Engineering.
• 1+ years of experience as product manager in a product management, engineering and technology strategy role.
• Ability to work effectively with cross functional teams.
• Good communication and presentation skills, can convert business feedback into technical requirements and vice versa.
• Good understanding of business model(s) of any fields;.
• Data-driven, able to make use of either raw data, data charts/dashboards and funnels to get proper insights.
• Strong problem solving skills, critical thinking and willingness to roll up one's sleeves to get the job done.
• Eager to learn about technologies and the ecommerce industry.
• Proficiency in English is a must.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Compliance, English

ประเภทงาน:

งานประจำ

• Oversee existing consumer credit related business.
• Monitor business operations effectiveness to ensure compliance with Thai consumer credit regulations and law.
• Develop, implement, and review compliance policies and procedures.
• Set internal controls to mitigate compliance risks.
• Conduct regular and periodic compliance reviews.
• Conduct gap analysis on new and change of regulations affecting consumer credit.
• Liaise with regulatory bodies.
• Requirements:Bachelor's degree in Law, Finance, Computer Science, or related field.
• 2 years of experience or above in compliance, preferably in e-payment or digital lending sectors.
• Knowledge of Personal Loan regulations under Bank of Thailand supervision.
• Knowledge of OCPB lending contract under supervision.
• Knowledge of AML/CFT requirements for digital financial services.
• Knowledge of NCB requirements and CIC regulations.
• Understanding of payment technologies, digital wallets, and online lending platforms.
• Fluent in Thai and English.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Analysis, Excel, SQL, English

ประเภทงาน:

งานประจำ

• As the expert of inventory management, you will design and implement a comprehensive inventory control system to ensure accurate inventory counts, reasonable stock levels, and minimal capital occupation. You will formulate inventory planning strategies based on historical sales data, market demand forecasts, and lead times, determining optimal reorder points and safety stock quantities for different products.
• You will track critical inventory metrics like inventory accuracy rate, turnover rate, and obsolete stock ratio. By organizing regular cycle counts and annual physical ...
• Warehouse inventory staff will rely on your guidance to execute stock checks, replenishments, and inventory adjustments. You will develop standardized inventory management procedures, promote the use of inventory management systems (WMS), and train the team on inventory control methods. Your work will ensure that the warehouse has the right products in the right quantities at the right time, supporting smooth outbound operations and reducing the risk of stockouts or overstock.
• Requirements: 2-5 years of experience in inventory management, warehouse operations, or supply chain roles, with a proven track record in inventory control and system implementation; candidates with relevant internship experience in large-scale warehouses are considered.
• Strong analytical skills, with the ability to interpret sales data, demand forecasts, and inventory metrics to inform planning decisions.
• Proficiency in using inventory management systems (WMS) and data analysis tools (e.g., Excel, SQL, or business intelligence software) to track inventory and generate insights.
• Familiarity with inventory control methodologies, such as ABC analysis (categorizing items by value/importance), cycle counting techniques, and safety stock calculation models.
• Experience in developing standardized operating procedures (SOPs) and training teams on inventory management best practices.
• Excellent problem-solving skills, with the ability to investigate inventory discrepancies and implement effective corrective actions.
• Strong attention to detail, ensuring accuracy in inventory counts, data entry, and process execution.
• Good communication and collaboration skills to work with cross-functional teams (procurement, outbound, suppliers) and align inventory strategies with broader operational goals.
• Adaptable to dynamic environments, such as handling seasonal demand fluctuations or adjusting inventory plans for new product launches.
• Familiarity with warehouse operations (e.g., storage layouts, picking/put-away processes) and relevant equipment (e.g., barcode scanners, RFID) is preferred.
• Proficient in verbal and written English communication, with the ability to document procedures, train teams, and collaborate with international stakeholders if needed.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Legal, Problem Solving, English

ประเภทงาน:

งานประจำ

• Able to identify and solve any related issues for buyer and merchant in ShopeeFood.
• Coordinate with partners/banks in order to check transactions status and any related Financial issue for buyer and merchant.
• Support partners on solving third party s technical issues.
• Support partners/banks on any customer problems.
• Manage complaint cases or any legal issue related.
• Coordinate and support with other teams internally on related operations issues, e.g. Product and Marketing.
• Requirements: Bachelor's Degree in any fields.
• 1 year experience in operations field or more.
• Gave customers centrics mindset.
• Good analytical and problem solving skills.
• Strong communication skills both written and verbal.
• Strong human relation with others.
• Able to communicate in English will be an advantage.
• Able to work as a shift and on weekends.
• Able to work flexible hours.
• Able to working shift 5 days a week (day off varies).

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Risk Management, Microsoft Office

ประเภทงาน:

งานประจำ

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders,witnesses, and/or other relevant parties.
• Draft investigation reports.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects and tasks as assigned.
• Requirements: Bachelor's degree in Laws, Political Science or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Minimum of 0-2 years of experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Experience in the logistics industry is a plus.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Skills in offender interrogation or interviewing.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills.
• Proficient in GSuite or Microsoft Office.
• Must have a private vehicle and a valid driver's license.
• Availability to be on-call for emergency issues.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SQL, English

ประเภทงาน:

งานประจำ

• Manage end-to-end marketing initiatives such as CRM to drive new user acquisition and retention, including mechanics planning, budget optimization, user segment breakdown, testing and performance analysis.
• Regularly review and analyze key marketing metrics to provide insights that guide decision-making for campaign improvement.
• Conduct data-driven analysis to provide actionable insights and recommendations for current business direction on ShopeePay, Digital Products and Credit businesses.
• Design analysis framework, extract relevant data, run in-depth analysis, and deliver findings using suitable visualization and reporting tools to communicate and collaborate with related stakeholders.
• Support other special projects as requested.
• Requirements: At least 1 - 2 years of work experiences in areas of marketing analytics, business analytics, data analytics, strategy consulting, e-commerce or tech industries.
• Strong technical skills with experience in SQL is a must.
• Intermediate MS Excel and Google Sheet skills, capable of utilizing different formulas and features to drive desired result.
• Strong analytical and logical reasoning skills.
• Strong sense of ownership over their work and long-term goals; a self-starter.
• Excellent communication skills in both written and verbal format in Thai and English.
• Reliable and good team player who enjoys a fast-paced and iterative environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation, Microsoft Office

ประเภทงาน:

งานประจำ

• Support end-to-end recruitment process for Office positions.
• Take part in planning meetings with hiring managers to guarantee that all hiring procedures will be carried out efficiently.
• Plan, allocate and manage hiring headcounts to outsourcing vendors.
• Monitor vendor performance and ensure recruitment targets are met.
• Be a main point of contact for outsourcing-related matter.
• Prepare and present regular recruitment reports to high-level management.
• Proactively involve in initiating enhancement or generating solutions for solving issues related to outsourcing staff/vendors.
• Requirements: Bachelor's Degree in Human Resources or any related field.
• Minimum of 1 year of experience in recruitment, agency or vendor management.
• Proven track record of high-volume recruitment.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Can-do attitude, result-oriented and perform well under pressure.
• Basic Microsoft Office/Google Suite is required.

ทักษะ:

Good Communication Skills

ประเภทงาน:

งานประจำ

• Support the Welfare Team in implementing employee well-being programs.
• Assist in the implementation of welfare programs.
• Respond to employee inquiries related to welfare benefits.
• Provide administrative support for welfare-related tasks.
• Respond to the E2E Program.
• Requirements: Bachelor s in Human Resources Management or related field.
• 0-1 years' minimum experience in HR & Administration.
• Attention to detail and good communication skills are required and team working.
• Open to flexible working arrangements based on business needs.

ทักษะ:

Express, Data Analysis, Legal

ประเภทงาน:

งานประจำ

• Measure and track team s key performances of backlogs, loss & damage, and report generating by using appropriate tools and techniques for team.
• Manage day-to-day loss, stuck and damage performance identify key bottlenecks and react quickly to resolve any issues.
• Identify key risk areas to the network operation and design mitigation strategies.
• Identifying opportunities in the processes, including forecast, planning, physical processes to improve cost, quality and lead time;.
• Drawing up a business case about (your) ideas for improvement, with which you convince stakeholders to set up the processes differently.
• Collecting data and setting up improvement processes after data analysis;.
• Prepare reporting tools/templates for Key performance indicators towards internal stakeholders as well as customers.
• Managing multiple stakeholders, internal and external to SPX Express, to align on a single goal and direction.
• Requirements: Bachelor s or Master degree in business administration or a relevant field.
• Knowledge of legal and practices related to day-to-day management of employees.
• Ability to work successfully in a dynamic environment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Problem Solving, Excel, SQL, English

ประเภทงาน:

งานประจำ

• Work on a big scale project to come up with high level business strategy.
• Define KPI and top-line target for key business metrics for commercial team to followed.
• Face high business challenges to utilize and improve problem solving skill with high learning curves.
• Job Description: Strategically design and improve monthly KPI to drive the organization to reach the target.
• Analyze complex data to find valuable insight in order to drive performance.
• Demonstrate leadership to guide the overall project requirements in initiation, planning, execution, monitoring, evaluation and closure.
• Organize and optimize project resources (budget, timeline, workforce).
• Coordinate with internal teams and external partners to solve errors.
• Requirements: Minimum Bachelor's degree in management, business or any related field.
• 1-3 years of work experience in related fields.
• Strong Excel skill is required.
• Basic SQL skill is required.
• Good communication and presentation skills, both speaking and written in Thai and English.
• Strong analytical skill and able to make judgment based on logical reasons.
• Good team players and leadership skills with growth mindset.
• Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines.
• Flexible in working hours (issues that require attention can occur outside normal working hours).

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Accounting, Finance, SQL, English

ประเภทงาน:

งานประจำ

• Verify payment requests to ensure the payment amount is accurate to sellers and buyers, and check results received from banks.
• Monitor and fix any payment-related issues.
• Prepare and perform an analysis report upon request to management.
• Work closely with other teams to develop new payment process and support customer problems.
• Provide insight and suggestion on any company project and transactions related to payment.
• Project and UAT improvement on payment related topic.
• Requirements: Bachelor Degree in Accounting, Finance, Economics a,nd Business Administration 1-2 years of experience in related fields is a plus.
• High Problem-Solving Skills.
• Good at English communication.
• Good at MS Office program.
• Basic SQL would be a plus.
• Hard-working, energetic personality with a Can-Do attitude.
• Logical thinking and willing to learn.

ทักษะ:

Express, Microsoft Office

ประเภทงาน:

งานประจำ

• Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week (Mon-Fri work at office / Sat work from home).
• New graduates are welcome.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, English

ประเภทงาน:

งานประจำ

• Responsibility to ensure the success of key merchants on Shopee platform including driving Revenue and smooth operation.
• Educating Chinese sellers on Shopee features, Shopee promotional campaigns and market insights.
• Building good relationships and trust with merchants to understand more about their business and their key success factors.
• Interact with stakeholders of different teams (example category management, search) to ensure products sold by new sellers receive enough visibility on the product pages.
• Implement campaigns for new sellers, analyze and report their performance.
• Interact with other local teams to share knowledge and replicate best practices.
• Forecast volume and number of new sellers and activities required to incubate them.
• Update the management team on weekly progress.
• Requirements: Fluent Chinese (HSK 5, 6), and excellent written and spoken English skills.
• E-commerce experiences.
• Category knowledge directly work under Home & Appliance category.
• Bachelor or Master Degree in BBA or related fields.
• 3-5 years experienced in Key Account, Merchandiser, Business Development would be a plus.
• Logical thinking and strong problem solving skills.
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person.
• Good command of English.
• Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs.

ทักษะ:

Analytical Thinking

ประเภทงาน:

งานประจำ

• Monitor fleet movements in real time using tracking systems to ensure trip visibility and timely deliveries.
• Handle exceptions such as delays, breakdowns, or accidents through immediate response and proper escalation protocols.
• Act as the central point of contact for cross-mile operations, coordinating between drivers, SOCs, and relevant teams.
• Investigate root causes for delivery delays and provide corrective.
• e action suggestions.
• Prepare and share daily performance reports, including key metrics like on-time delivery rates and delay reasons.
• Requirements: Bachelor's degree in Logistics, Supply Chain Management, Transport Management, or a related field preferred (Fresh Graduate is welcome).
• Proficient with Microsoft Excel (data tracking, reporting).
• Experience in fleet operations, logistics, transportation or maintenance is a strong plus.
• Analytical thinking and problem-solving skills to optimize schedule and manage exceptions.
• Able to work independently and manage multiple priorities.
• Able to work Mon-Sat and work shifts.

ทักษะ:

Automation, Data Analysis, SQL, English

ประเภทงาน:

งานประจำ

• Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
• Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
• Monitor system-wide abnormalities across modules and platforms; coordinate with tech teams, vendors, and external partners to resolve issues effectively.
• Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
• Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
• Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
• Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
• Lead continuous improvement initiatives to scale operations effectively and support business growth.
• Requirements:Bachelor s or Master s degree in Engineering, BBA, or any related field.
• Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
• Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English.
• Flexible with working hours to handle issues that may arise at unusual times.
• Proficient in data handling and organization, especially with MS Excel or Google Sheets.
• Ability to solve complex problems using data analysis; experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
• Has passion for the FinTech industry.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Compliance, Excel, English

ประเภทงาน:

งานประจำ

• Job Description: Support daily monitoring of long-haul and shuttle performance, ensuring data accuracy and timely reporting.
• Assist in cost tracking, budget updates, and preparation of operational reports for planning and decision-making.
• Coordinate with operations and subcontractor teams on route updates, truck deployment, and issue resolution.
• Lead and/or support productivity improvement projects focused on route efficiency, fleet utilization, and operational excellence.
• Help maintain and update long-haul SOPs, compliance records, and fraud detection logs.
• Requirements: Bachelor s Degree in Logistics, Supply Chain Management, Engineering, or related field.
• 0-2 years of experience in logistics, transport operations, or related fields (internship experience is a plus).
• Strong attention to detail and willingness to learn operational processes and systems.
• Good analytical and problem-solving skills; proficient in Excel or Google Sheets.
• Ability to work in a fast-paced environment with a proactive and positive attitude.
• Strong communication and coordination skills to work with internal and external teams.
• Fluent in English with excellent communication skills (verbal and written).

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Compliance, Data Analysis

ประเภทงาน:

งานประจำ

• Support operations to run smoothly in reverse flow and exception order management flow operations.
• Analyze exception order root cause and point of occurrence to reduce number of exception orders.
• Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively.
• Manage dispute operations for internal and external SPX operating model.
• Reconcile stuck loss to comply with exception process and SOC for liquidation.
• Align with CX team on handling process, SLA days from Ops feedback.
• Make decision on complicated case from ticket/ stuck order for loss and claim process.
• Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead.
• Requirements:Bachelor's degree with 1-2 years of related experience.
• Ideally from logistics, operations management, or data analysis background.
• Strong interpersonal, analytics, and problem-solving skills.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Excel, Data Analysis, English

ประเภทงาน:

งานประจำ

• Being the key person for manpower planning for SOC team.
• Monitoring productivity and deep drive data to be backup in cost and Service Level Agreement (SLA) stat.
• Develop and execute engagement plans with our Subcontractors Management team.
• Coordinate with Operations, Subcontractor management, and FP&A team to ensure process smoothly since Planning to Auctual on billing stage.
• Lead and participate in projects aimed at improving SOC processes.
• Analyze current workflows and suggest enhancements for operational efficiency.
• To do any project improvement related SOC process.
• Educational Background: Bachelor s Degree or higher in Logistics & Supply Chain Management, Business Administration, Economics, or a related field.
• Experience: At least 1 year of experience in planning or forecasting roles.
• Skills and Competencies:Strong problem-solving skills and attention to detail.
• Proficiency in Excel and Google Sheets for data analysis.
• Great communication, negotiation, and interpersonal skills.
• Ability to communicate effectively in English (both speaking and writing) or demonstrate potential for self-improvement.
• Ability to work collaboratively with various departments and stakeholders.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

ทักษะ:

Analytical Thinking, English

ประเภทงาน:

งานประจำ

• Cross Function with Recovery Team for loss dispute/ follow up.
• Analyse & Follow up Loss internal SOC RC.
• Analyse & Follow up with LH for TP lost.
• Lost, Stuck, Hi Value Target by %loss.
• Stuck Lost Trend Analysis.
• Miss Sort Coordinator to Engineer/ LM.
• Product Feature Control Tower.
• Training new feature implementation.
• Request to update AWB sort codes.
• Requirements: Bachelor's degree in business administration, operation management, logistic management is plus.
• Knowledge on Operational activity and limitation.
• Strong Analysis to deep dive in detail and hypothesis for root cause.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Excellent written and verbal communication skills in English.
• G- Strong Analysis skill.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Analytical Thinking

ประเภทงาน:

งานประจำ

• Handling staff movement operation such as onboarding, re-position/re-location, re-organization, staff transfer, offboarding, etc.
• Conduct renew/end staff contract, Probation result letter.
• Support user and HR team to use HRIS system and maintain staff database.
• Reconcile overall database to clean up accuracy.
• Maintain and develop dashboard report on BI tools (Looker Studio).
• Provide employee data and reporting as the team requested.
• Requirements: 1-2 years of experience working in HR function or data driven environment.
• Ability to work independently and collaborate with cross-functional teams.
• Good analytical thinking, communication, and presentation skill.
• Experience in MS Excel, BI tools and Power Platform is a plus.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, English

ประเภทงาน:

งานประจำ

• Ticket control: Control all hiring process for SPX and subcontract & IC.
• Ensure the accuracy of hiring ticket and hiring gap.
• Fulfilment Tracking: Ensure the visibility and accuracy of fulfilment performance across all mile.
• Requirements: 1-2 years of experience in related field (fresh grad is welcome).
• Strategic mindset with a focus on long-term goals.
• Proficient in managing large volumes of data.
• Good at analytical and calculation skill.
• Proficient in google workspace.
• Intermediate in English communication skills.
• Can do attitude and able to work in fast paced environment.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Finance, Project Management, English

ประเภทงาน:

งานประจำ

• Liaise with seller experience, CTO, hub, on-site, and other related teams on data and insights.
• Assist on capacity and volume planning among all channels within first mile and hub.
• Responsible in the implementation of cross functional projects to ensure smooth execution within timelines and objectives.
• Coordinate and deep-dive into rationalizing the situations and propose improvements.
• Proactively identify issues and their root causes and response in a timely manner.
• Collaborate with operations, finance, and product team to make sure things run as plan.
• Requirements: 2-5 years experience in e-commerce, project management, operations, management consulting or related fields.
• Bachelor's degree in business administration, economics, engineering or related field.
• Outstanding analytical and numerical skills, comfortable working with large sets of data and complex analysis.
• Strong business acumen and critical thinking.
• Proactive and self-driven, high curiosity and drive to solve problems.
• Excellent communication and collaboration, high command in English and Thai.
• Skill in Excel, SQL/Python is a plus.

ทักษะ:

Express, SQL, Excel, English

ประเภทงาน:

งานประจำ

• Analyze internal and external data (generally with SQL, Excel, Python).
• Apply structured framework to estimate hard-to-find information and deliver original insights.
• Improve existing estimation and forecast solutions by scrutinizing current assumptions, identifying how our understanding would change if assumptions change, and quantifying these uncertainty (i.e. sensitivity analysis).
• Translate complex data analysis into accessible business-focused reports and recommendations.
• Present results to senior management on a regular basis.
• Serving as in-house consultant for data-driven solutions.
• Collaborate with stakeholders to build analytics capabilities.
• Requirements: Bachelor's degree or higher in a relevant field of study.
• Experience working with one or more languages for querying and analysis (e.g. SQL, Python).
• Strong analytical skills and must be comfortable with analysis of quantitative data.
• Good structural thinker.
• Experience working with multiple stakeholders across various divisions.
• Satisfactory understanding in English.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and ability to work in fast-paced and growth changed environment.
• Experience working with unstructured data is not necessary but is a plus.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Data Analysis, Business Development, Digital Marketing

ประเภทงาน:

งานประจำ

• Perform data analysis, share new insights with team and prepare management updates.
• Provide recommendations and next steps to continue and improve existing campaigns or initiatives with sellers or other teams within Shopee.
• Strategically craft creative approaches and roadmaps to groom sellers into seller Program and monetization program adoptions.
• Own campaigns and handle campaign execution end to end; starting with whitelisting strategic sellers who fit campaign objectives, making sure Key Account Managers pitch the whitelisted sellers, ensure the campaign gets live and measure campaign performance at the end of the campaign.
• Requirements: 3-5 years of work experience in consulting, entrepreneurship, or business development.
• Driven and motivated, able to work in a fast-paced environment.
• Strong analytical ability to synthesize and evaluate key problems.
• Superb business acumen with a desire to manage your own business.
• Strong logical thinking and problem-solving skills at all times.
• Understands the digital marketing landscape across platforms (Google Ads, Facebook Ads, Instagram Ads, etc.) is a plus.
• Understands how to execute and optimize ads on Facebook and Instagram (Beginner to Intermediate level) is a plus.

ทักษะ:

Business Development, Data Analysis, Project Management

ประเภทงาน:

งานประจำ

• Drive strategic initiatives at regional level by working closely with local markets and.
• various business functions to deliver business impact in growth, profitability, and efficiencyWork closely with local markets to identify opportunities and gaps, review problem.
• statements, and generate useful solutions on regional strategic initiativesConduct data analysis and competitor benchmarking, take a hypothesis-driven.
• approach to address business challenge, identify new growth opportunities and initiate the project with structured business caseProject management responsibilities including supporting teams in driving initiatives.
• on a regional level
• Requirements:Strong business acumen, critical thinking and ability to form actionable insights and.
• recommendation using analytic skillsStrong project management, stakeholder management and communication skills.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

SQL, Python, Excel, English

ประเภทงาน:

งานประจำ

• Developing reports, dashboards, analysis and some automations (will be generally with SQL, PYTHON, EXCEL, in-House tools).
• Assisting the various business units as a discussion partner to plan, strategise, and grow business by enabling data-driven decision-making.
• Serving as in-consultant who simplifies complex terminologies into more understandable insights to our internal clients.
• Producing actionable insights that will be used to support or devise new strategies.
• Requirements Master's or bachelor's degree in quantitative fields or a relevant field (e.g. Data Science/Computer Science) of study.
• 1-3 years experience in Data Analyst field.
• Experience using SQL languages for querying (Python is a plus).
• Experience working with multiple stakeholders across various divisions.
• Ability to make inferences from data and devise an appropriate course of actions.
• Time management to deliver deadlines.
• Satisfactory understanding of English.
• Comfortable working with large data sets and numbers.
• Self-starter with a can-do attitude.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Project-based role focusing end-to-end project management of various initiatives under customer service department - aiming to improve customer experience.
• Responsible for project initiation, planning, execution, monitoring and evaluation.
• Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Maintain and manage project timelines, expectations, tasks and resources.
• Ensure that every parties involved in the projects are doing their part timely and accurately.
• Ensure that the project status, issues or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
• Requirements: Bachelor/ Master s degree with 3 years working experience in related field.
• Experience in managing expectations and communicating with stakeholders and handling various business process related projects.
• Strong communication skills in English & Thai both written and verbal format.
• Strong analytical and structured thinking.
• Strong logical thinking and problem-solving skills.
• Good team player, positive attitude and eager to learn.
• E-commerce experience is preferable.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SQL, English

ประเภทงาน:

งานประจำ

• Guide enterprise partners through their onboarding, integration and development journey with Shopee via Open API. Lead relevant communications with internal and external stakeholders to ensure each integration s success.
• Act with a sense of urgency and ownership when issues regarding integration and connectivity occur. Being a problem solver and communicating effectively with partners to ensure continued partners success and the highest support quality.
• Drive and own high-level strategic initiatives, and at the same time, hands-on with ...
• Analyse, align and evaluate business requirements, feasibility and value of the feature requests with both business and regional product teams in Singapore and Shenzhen to deliver a comprehensive and accurate Business Requirement Document (BRD).
• Perform User Acceptance Test (UAT) for newly implemented functions.
• Design and generate training materials for internal and external users.
• Requirements Minimum 2 years experience working in operational, system implementation or technical support roles.
• E-Commerce, Internet service industry or API-connectivity experience is a plus.
• Postman, SQL skills are plus.
• Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Self-starter and a quick learner, independent and flexible, with strong customer focus.
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders.
• Ability to work in a fast-paced and dynamic environment.

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• Support Line haul Operations team for daily operations (To be the key contact point of all parties both internal and external).
• Reconcile and create Daily truck usage report or any other report.
• Support Linehaul ground operation.
• Recheck and follow all trucks to arrive On-time at each stations.
• Coordinate with subcontractor company to inform daily operation issue or calling extra truck.
• Coordinate with subcontractor company to inform/adjust number of truck need or truck scheduling.
• Planning daily truck usage to support daily operation.
• Efficiently manage number of truck needed to cope with daily parcel.
• Others task related to Linehaul Scope.
• Requirements: Bachelor's degree in Logistic, Business Administration, Supply chain or related field.
• Availability to work on Mon-Sat.
• Experience in the logistics industry is a plus.
• Having experience in Administration, Coordinator or related field is a plus.
• Excellent in communication, negotiating, and co-ordinate with internal and external stakeholders.
• Moderate in Microsoft office or G Sheet skills.

ทักษะ:

Business Development, English

ประเภทงาน:

งานประจำ

• Drive and own high-level strategic initiatives, and at the same time, hands-on with the ability to roll up your sleeves and get things done.
• Analyze, align and evaluate business requirements, feasibility and value of the feature requests with both business and regional product teams in Singapore and Shenzhen to deliver a comprehensive and accurate Business Requirement Document (BRD).
• Perform User Acceptance Test (UAT) for newly implemented functions.
• Design and generate training materials for internal and external users.
• Respond to system-related queries, perform troubleshooting, and propose solutions to the reported issues.
• Requirements: Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Self-starter and a quick learner, independent and flexible, with strong customer focus.
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Strong verbal and written communication skills and English speaking is a must to collaborate with regional stakeholders.
• Ability to work in a fast-paced and dynamic environment.
• E-Commerce, internet service industry or business development/ operation experience is a plus.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Project Management

ประเภทงาน:

งานประจำ

• Assist in driving strategic initiatives (project-based role) across different markets and achieving business impact in growth, profitability, and efficiency.
• Learn and contribute to the overall strategy while gaining valuable experience.
• Work closely with local markets to identify opportunities and gaps, review problem statements, and generate useful solutions on regional strategic initiatives.
• Support data analysis and competitor benchmarking, take a hypothesis-driven approach to address business. challenges, identify new growth opportunities and initiate the project with a structured business case.
• Requirements: 1-3 years of experience working.
• Previous experience management consulting or e-commerce industry would be preferred.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills.
• Strong project management, stakeholder management and communication skills.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Multitasking, English

ประเภทงาน:

งานประจำ

• Manage day-to-day order in FMS, arrange order activities to maximize the efficiency, reliability, timeliness, and cost-effectiveness of the rework and return process.
• Monitor all orders to ensure all documents and coordinate with another related team.
• Monitor and improve productivity for all functions of rework and return team.
• Ensure all ground staff operates by following WI.
• Keep records of process error for the continuous development and improvement of the process.
• To manage the entire order with main focus on-time.
• Prepare daily report, monthly report and etc.
• Support all function process in own team and other teams.
• To perform any other duties assigned by direct manager.
• Requirements Bachelor s degree or above.
• More 1 year experience in Operations Supervisor or Supervising Teams or coordinating with stakeholders across multiple departments. (prefer if had working experience at similar industry).
• Good communication and presentation skills.
• Fast learning, good logical thinking, analytical and optimization skills.
• Good team player Multitasking and prioritizing skills.
• Basic English skills.
• Flexible on working times. (5 days Mon-Fri and 2 Sat per month / Shift working).
• Able to work location at SOCW. (Mahachai/Samut Sakhon).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Data Analysis, Business Development, Problem Solving

ประเภทงาน:

งานประจำ

• Our team helps promote these marketing solutions and monetization programs to sellers and monitor adoption, optimization, and their return on investments. You will play an important role in monetizing these solutions for Shopee, resulting as one of the key vertical in driving company revenue.
• Strategically craft creative approaches and roadmap to groom sellers into marketing solution and monetization program adoptions.
• Own campaigns and handle campaign execution end to end; starting with whitelisting s ...
• Provide recommendations and next steps to continue and improve existing campaigns or initiatives with sellers or other teams within Shopee.
• Perform data analysis, sharing new insights to team and prepare management updates.
• Requirements 2- 5 years of work experience in consulting, entrepreneurship, or business development.
• Driven and motivated, able to work in a fast paced environment.
• Strong analytical ability to synthesize and evaluate key problems.
• Superb business acumen with a desire to manage your own business.
• Strong logical thinking and problem solving skills at all times.
• Understands the digital marketing landscape across platform (Google Ads, Facebook Ads, Instagram Ads, etc.) is a plus.
• Understands how to execute and optimize ads on Facebook and Instagram (Beginner to Intermediate level) is a plus.
• Is a natural leader with a can-do attitude. Can lead discussion and teams to achieve target.