ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Automation, Data Analysis

ประเภทงาน:

งานประจำ

• Design and Specification: Collaborate with Operations and Logistics teams to define requirements for new automation projects (e.g., ASRS, conveyors, robotics, sortation systems).
• PLC/Control System Development: Develop, modify, and manage Programmable Logic Controller (PLC) programs and Human-Machine Interface (HMI) screens (e.g., Siemens, Allen-Bradley) to control and sequence automated equipment.
• System Integration: Oversee the integration between physical automation equipment, W ...
• Commissioning: Lead the site acceptance testing (SAT) and commissioning of new automated equipment and software modules.
• Monitoring and Data Visualization Monitoring System Development: Design and implement comprehensive monitoring and alerting systems to track the real-time performance, health, and throughput of all automated assets.
• Data Analysis: Utilize industrial data historians and analysis tools to track Key Performance Indicators (KPIs) such as uptime, cycle time, and error rates.
• Dashboard Creation: Build operational dashboards (using tools like Grafana, Ignition, or proprietary WCS interfaces) to provide actionable insights to maintenance and operations teams.
• Maintenance and Optimization Troubleshooting & Root Cause Analysis (RCA): Act as the Level 3 expert for complex system failures, performing in-depth root cause analysis on electrical, mechanical, and software-related issues.
• Preventative Maintenance (PM) Support: Develop and refine predictive and preventative maintenance strategies based on system data and failure modes.
• System Updates: Manage software updates, firmware upgrades, and configuration changes across all automated control systems to ensure stability and incorporate new features.
• Operational Excellence: Identify bottlenecks and opportunities for optimization within the automated workflow to continuously improve throughput and reduce operational costs.
• Requirements: Education: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or Industrial Automation Technology.
• Experience: 3+ years of hands-on experience in designing, commissioning, and maintaining automated material handling systems in a warehouse, distribution, or manufacturing environment.
• Control Systems Expertise: Strong proficiency in PLC programming and ladder logic (e.g., Allen-Bradley/Rockwell, Siemens S7).
• Experience with industrial networking protocols (e.g., Ethernet/IP, Profinet, Modbus TCP).
• Familiarity with WMS/WCS concepts and integration points will be good.
• Experience setting up and utilizing SCADA or industrial historian systems for data collection and monitoring.
• Proficiency in a scripting language (e.g., Python) for data parsing and automation support tools.
• Troubleshooting: Expert-level electrical and mechanical troubleshooting skills related to VFDs, servos, sensors, and safety circuits.

ทักษะ:

Express, Microsoft Office

ประเภทงาน:

งานประจำ

• Responsible for Fleet and Hub Operations performance.
• Assisting the management in day-to-day coordination of business operational activities and administrative tasks.
• Ability to handle or assist projects in terms of working scope and operation performance tracking.
• Coordinate with hub for examining in business operation.
• Summarize operations performance and ground staff attendance.
• Solving issues related to the work-flow operation.
• Requirements: Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Adaptability and flexibility.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week from 9:00 AM to 6:00 PM (Alternating holidays on Saturdays / Sundays).

ทักษะ:

Express, Excel

ประเภทงาน:

งานประจำ

• Job Description: Monitor and manage the operation team (Outbound Sort, Outbound Dispatch) of process and data controlling to accuracy.
• Able to summarize and prepare reports to present to supervisors.
• Works with internal and external functions to properly handle pushed-out parcels.
• Follow up and clear pending parcel status within the system to maintain the predetermined period.
• Able to solve specific problems.
• Requirements: Good communication to other team.
• Analytical ability - critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Proven working experience in Outbound Dispatch.
• Work with timeline and extra long working hours during campaign.

ทักษะ:

Business Development, Project Management, Excel

ประเภทงาน:

งานประจำ

• Grow Big Brands: Manage a portfolio of sellers (including famous Supermarket brands). You will advise them on strategy, negotiate deals, and help them increase their sales.
• Hunt for New Partners: Identify and reach out to exciting new sellers. You will pitch Shopee s services (like our fulfillment and retail models) and bring them onto our platform.
• End-to-End Project Management: Take charge of the whole process from creating profes ...
• Master the Numbers: Learn how to manage a "Profit & Loss" (P&L) statement. You will use data to track performance and find new ways for sellers to grow.
• Relationship Building: Work closely with business owners to solve problems and build long-term success.
• Who We Are Looking For Fresh Graduates: You have a degree in any field and are hungry to start your career in a fast-paced tech company.
• Strong Communicators: You can speak and write clearly. You aren't afraid to pick up the phone or meet new people to pitch an idea.
• Analytical Thinkers: You like working with data (Excel) to understand "the why" behind the numbers.
• Fast Learners: Things change quickly here! You need to be able to adapt and learn new systems in a heartbeat.
• The "Can-Do" Spirit: You are proactive, organized, and love hitting targets.
• Why You ll Love Working Here Fast-Track Growth: You will learn more in one year at Shopee than in three years elsewhere.
• Impact: See your hard work result in real sales and growth on the Shopee app.
• Mentorship: Be guided by experienced leaders in the Thai e-commerce industry.

ทักษะ:

Legal, Finance, Business Development, English

ประเภทงาน:

งานประจำ

• Develop long-term strategic relationships with assigned sellers/partners to understand their business objectives, goals and challenges.
• Approach business sellers to pitch ideas, identify business opportunities, collaborate, sell marketing packages to meet sales performance target.
• Marketing operations.
• Work cross-functionally with marketing, graphic designer, legal, finance and operation team to create business solutions and processes for specific sellers/partners.
• Monitor and push for correct, timely implementation of projects for sellers/partners. Be the first contact point for sellers/partners to solve issues and provide support.
• Actively seeking to optimize processes and enhance efficiency to support business development activities.
• Take ownership of the timely and accurate implementation of digital product promotions and growth campaigns, ensuring all backend setups and media placements align with strategic business development goals.
• Business analysis and planning.
• Analyze shop performance and give insightful recommendations to sellers / partners.
• Initiate, propose, and validate new business ideas and features and work with related team to execute.
• Prepare reports and occasionally present the updates to the management.
• Requirements: Bachelor s degree in Business Administration, Marketing, Management or related fields.
• Experience in campaign execution, startup environments, digital products, or e-commerce is preferred.
• Detail-oriented individual with strong project management and problem-solving skills, demonstrating urgency and follow-through.
• Ability to thrive in ambiguity and work in a fast-paced environment.
• Good interpersonal skills and able to work across teams.
• Strong logical thinking, always curious with problem-solving mindset.
• Comfortable with numbers and able to understand and analyze sales report.
• Proficient in Excel/Google Sheets and PowerPoint/Google Slides.
• Strong written and verbal communication skills in Thai and English.

ทักษะ:

Express, Automation, Problem Solving, English

ประเภทงาน:

งานประจำ

• Lead end to end implementation of the new sorting center and regional center.
• Design and work with regional team to align on new automation systems.
• Build and setup new construction project from planning to full operation running.
• Work with functional stakeholders both internal and external to understand all requirement and limitations.
• Identify risks and mitigations.
• PMO all tasks associated with the new projects.
• Communicate project strategy and objectives with relevant departments and colleagues.
• Analyze all options, solutions, and impacts of initiatives.
• Monitor Middle-mile performance and provide solutions for issues found.
• Act as SWAT team for middle-mile during critical moment.
• Requirements:Great problem solving skills. Proactive and able to use initiative.
• Strong business sense and able to improve operating planning through clear business view.
• Strong analytical skills and able to make judgment based on logical reasons. Able to draw insights from complex data.
• Well-developed interpersonal and communication skills. Able to communicate clearly and concisely. Excellent in stakeholder management.
• Committed, result oriented, willing to go extra miles for goal achievement.
• Like challenging goals and fun environment.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Experience in team management.
• Excellent written and verbal communication skills in English and Thai; Chinese is a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Excel, Labor law, English

ประเภทงาน:

งานประจำ

• Organize and investigate employee complaint cases in an efficient and timely manner.
• Fact finding, investigation and adjudication of employee violations of code of conduct in a fair and transparent manner.
• Interact with employees in response to employee relations matters, conduct interviews, speak to witnesses, review evidence and analyze action items related to potential policy violations while making recommendations to remedy any such violations.
• Collaborate with HRBPs, HR and other business units on investigation findings, outcomes, and preventative measures.
• Write and issue Warning Letters and disciplinary actions to employees.
• Generate investigation reports and presentations using Word, Excel, and PowerPoint and present investigation findings and make recommendations to management.
• Offer labor law and code of conduct consultation to employees and other HR functions.
• Initiate HR projects to help enhance the overall efficiency of HR and the organization s processes in line with company values and regulatory guidelines.
• Other relevant tasks and projects as assigned by the reporting manager.
• Requirements: Bachelor s degree in Human Resources, Political Science or any related fields.
• Excellent written and spoken command in Thai and English.
• Experience: 2-3 years in Employee Relations, HRBP, or Human Resources.
• Have a good understanding of Human Resources Business Partnering and Employee Dispute Resolutions.
• Excellent proficiency in Word, Excel, PowerPoint and Google Docs, Google Sheets.

ทักษะ:

Compliance, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Oversee and manage all Return & Refund (R&R) cases for both buyers and sellers, ensuring timely and accurate resolution in accordance with company policies.
• Provide expert guidance and decision-making support to agents when handling complex, sensitive, or high-impact cases.
• Monitor and manage agent performance based on defined KPIs, including productivity, quality, turnaround time, and customer satisfaction.
• Conduct regular coaching, feedback, and performance improvement sessions to enhance agent skills in case handling, communication, and policy knowledge.
• Escalate critical or exceptional cases to relevant stakeholders or upper management when necessary.
• Coordinate cross-functionally with Operations, Quality, Policy, and Product teams to ensure alignment and continuous improvement of processes.
• Analyze case trends and operational insights to identify root causes and recommend process or policy enhancements.
• Ensure compliance with internal guidelines and maintain consistent decision-making across the team.
• Previous experience in customer service, call centers, case management or related experience in a similar role.
• Good communication skills - reading, speaking, and writing (Thai &English).
• Strong critical and logical thinking skills.
• Ability to work in shifts (5 days per week).

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Statistics, Analytical Thinking, SQL, English

ประเภทงาน:

งานประจำ

• Partner directly with business stakeholders across Shopee Thailand to solve analytical problems and inform decision-making.
• Design and analyze experiments (A/B tests), including hypothesis formulation, metric definition, impact evaluation, and interpretation.
• Build and apply classical data science and statistical models (e.g. regression, tree-based models, forecasting) to support business use cases such as promotions, marketing, logistics, and operations.
• Deliver clear, actionable insights and recommendations through presentations and discussions with stakeholders.
• Develop lightweight data science solutions, including batch inference and API-based model usage (e.g. LLM APIs), where appropriate.
• Manage multiple projects simultaneously in a fast-paced, dynamic environment.
• Requirements: Bachelor s or Master s degree in Statistics, Data Science, Computer Engineering, Computer Science, Econometrics, or a related quantitative field.
• 2-5 years of experience in data analytics, data science, or quantitative modeling roles.
• Self-motivated with strong analytical thinking and business acumen.
• Strong foundation in probability, statistics, machine learning, and AI.
• Proficiency in SQL and Python, with solid coding skills for data manipulation, modeling, and deployment.
• Experience with experimentation and A/B testing frameworks.
• Excellent English communication skills, with the ability to independently present and discuss insights with stakeholders.
• Strong collaborator who can manage multiple priorities in a fast-paced environment.
• Experience in e-commerce, marketing data science, forecasting, or delivering LLM-driven solutions is a plus.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Market Research, Research, Multitasking, English

ประเภทงาน:

งานประจำ

• Manage projects from start to finish, encompassing all phases such as initiation, strategy development, feasibility studies, planning, and implementation, while collaborating closely with all relevant teams. Examples include launching new business-driven features.
• Conduct market research and user studies to identify business opportunities, develop action plans and timelines, and execute them from start to finish with the goal of improving customer experiences and promoting business growth.
• Work closely with Business Analyst to conduct analysis, identify key study points, develop business proposals, and lead project execution.
• Support day-to-day BAU (Business As Usual) and ad hoc tasks, such as report generation and preparation for management updates.
• Stay up-to-date with laws and regulations related to the credit business.
• Who we are looking forBachelor's degree or higher from an accredited university.
• Self-driven and quick to learn new concepts.
• Demonstrates strong ownership of all tasks assigned.
• Analytical and data-driven, with the ability to extract actionable insights from large qualitative and quantitative datasets.
• Proactive problem-solver, and adaptable in fast-paced, multitasking environments.
• Excellent communication skills (written, verbal, and presentation) in English.
• High proficiency in Excel and PowerPoint.
• Knowledge of SQL is a plus.
• Minimum of 1 year of relevant experience.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Negotiation, Data Analysis, English

ประเภทงาน:

งานประจำ

• Responsible for ensuring the success of key merchants by growing their revenue and ensure smooth operation.
• Build long lasting relationships and trust with merchants to understand more about their business and their key success factors.
• Negotiate deals with merchants and work with marketing to develop matching initiatives to boost revenues.
• Able to coordinate with cross functional team to identify issues and follow up on solutions.
• Good time management to deliver multiple projects at the same time.
• Able to follow through to ensure excellent quality of execution.
• In depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
• Able to collaborate well with other team members.
• Driven to achieve team goals and is transparent to share ideas to help total team improve performance.
• Have high accountability and responsibility to follow through each task as well as high ownership of each account.
• Requirements: Bachelor or Master Degree in BBA or related fields.
• At least 1 year experienced in Key Account, Merchandiser, Offline business, Business Development would be a plus (have a product knowledge in Food delivery).
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
• Strong communication skills and Negotiation Skill.
• Detail Oriented and Data Analysis.
• Direct and related work experience Key Account Role.
• Fast-pacing and good adapt on change.
• Business English is a plus.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Manage, plan, organize overall Inbound activities.
• Manage the team to achieve contractual and Business Plan KPI targets.
• Ensure the availability of resources for the consistent achievement of agreed KPI targets.
• Ensure effective communications with own department and other related departments is smoothly arrival and Inbounding of all shipment to warehouse following due date, SLA and KPI.
• Plan and manage Inbound team to achieve the department and business goals by strong analyst data and information.
• Control and monitor internal procedures to ensure all are smooth.
• Manage productivity of receiving and other functions within the department.
• Analysis the data to improve Inbound performance.
• Collaborate with team members, supervisors and managers to solve work-related problems.
• Plan manpower to support all campaigns and ensure to meet all SLA.
• Manage new hires and team members in progression, coaching, mentoring, and consistently training in a constructive and educational manner to develop them for success.
• Counsel team members in work-related activities, personal growth, or career development including recommend or initiate personnel actions such as promotions, transfers, or disciplinary measures.
• Collaborate with Team Members, Supervisors and Managers to solve work-related problems.
• Assess training needs of team members and arrange or provide appropriate instruction.
• Coordinate with WMS team to improve WMS to support operation.
• To perform any other duties assigned by Manager.
• Requirements Bachelor s Degree or higher in Logistic management, supply chain or any related field.
• 5 years of progressive experience managing a B2C fulfillment operation (e-commerce highly preferred).
• Strong experience in Inbound area.
• Good team player and demonstrate leadership capabilities.
• Excellent Ability to handle multiple tasks while maintaining attention to detail and accuracy.
• Ability to effectively communicate in both the written and oral way English skills.
• Strong analysis skill.
• Good interpersonal and communication skills.
• Strong knowledge of WMS system experience.
• Proficient with Microsoft Excel.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Civil Engineering, AutoCAD, Negotiation

ประเภทงาน:

งานประจำ

• Evaluate land suitability, access, infrastructure capacity, and technical risks.
• Translate logistics and operational requirements into practical site layouts (dock layout, truck flow, drainage, utilities).
• Prepare and review schematic designs for warehouses, distribution centers and related infrastructure.
• Conduct feasibility studies for new sites.
• Coordinate with internal teams and external stakeholder during early design stages and construction stage.
• Ensure all projects meet engineering standards, safety requirements, and long-term operational needs.
• Provide technical input for CAPEX estimates and investment decisions.
• Requirements: Bachelor s degree in Civil Engineering (Master s is a plus).
• 5+ years of experience in civil engineering design and project planning.
• Strong knowledge of site development, drainage, roads, and utilities.
• Excellent communication skills, able to translate technical issues into strategic insights.
• Proficient in AutoCAD / Civil 3D or equivalent.
• Strong leadership, negotiation, and decision-making skills.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Compliance, Finance, Negotiation, English

ประเภทงาน:

งานประจำ

• Manage cycle count, troubleshooting and replenishment(pick face and storage) process to improve productivity and accuracy.
• Monitor all warehouse processes to minimise damage, missing and expire items in the warehouse and do stock adjustment to maximise inventory accuracy.
• Summary damage, missing and expired stock and adjust in WMS on a monthly basis.
• Provide monthly or quarterly cycle count reports to sellers based on their requirement.
• Analyse & troubleshoot problems and continuous improve of inventory and warehouse concerns.
• Manage cycle count plan and process to comply with cycle count compliance.
• Manage damage and write off stock to comply with finance and auditor standards.
• Manage stock in pick face and storage to minimise pickpath for picking and complete outbound SLA.
• Prepare manpower for D-day and all campaigns to make sure the warehouse can complete SLA.
• Deliver strong leadership, influencing and collaboration skills in working with the senior business teams on the strategy and execution of operational plans for the benefit of the company and long-term business success.
• To perform any other duties assigned by Manager.
• Job Description: Manage cycle count, troubleshooting and replenishment(pick face and storage) process to improve productivity and accuracy.
• Monitor all warehouse processes to minimise damage, missing and expire items in the warehouse and do stock adjustment to maximise inventory accuracy.
• Summary damage, missing and expired stock and adjust in WMS on a monthly basis.
• Provide monthly or quarterly cycle count reports to sellers based on their requirement.
• Analyse & troubleshoot problems and continuous improve of inventory and warehouse concerns.
• Manage cycle count plan and process to comply with cycle count compliance.
• Manage damage and write off stock to comply with finance and auditor standards.
• Manage stock in pick face and storage to minimise pickpath for picking and complete outbound SLA.
• Prepare manpower for D-day and all campaigns to make sure the warehouse can complete SLA.
• Deliver strong leadership, influencing and collaboration skills in working with the senior business teams on the strategy and execution of operational plans for the benefit of the company and long-term business success.
• To perform any other duties assigned by Manager.
• Requirements: Bachelor s Degree or higher in Logistic management, supply chain or any related field.
• At least 5 years of working experience for Inventory management (e-commerce is highly preferred).
• Experience in Inventory Cycle Count will be advantage.
• Be able to communicate in English.
• Problem solving skills and Conflict management.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Proficient with Microsoft Excel.
• Able to work on shift and day-off when required.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Automation, Finance, Excel, English

ประเภทงาน:

งานประจำ

• Manage inventory planning to ensure healthy stock levels and avoid out-of-stock or overstock risks.
• Design and develop demand forecasting models and replenishment frameworks to improve planning accuracy and efficiently use of working capital.
• Recommend optimal purchase quantities to maintain service levels and reduce excess by analyzing historical sales trends and insights from commercial team.
• Closely monitor OOS risks and actively follow up with KAMs to ensure sellers replenish stock on time.
• Work with BD teams to drive seller discipline on stock availability and improve fulfilment readiness.
• Inventory Health & Risk Control Monitor and manage key metrics: Days of Coverage (DOC), inventory color, and black stock.
• Escalate urgent OOS or low-stock cases and coordinate immediate actions with BD/KAMs to protect sales.
• Identify and mitigate expiry and slow-moving stock risks.
• Process Improvement & Project Initiatives Identify gaps or inefficiencies in current workflows and propose solutions to streamline operations.
• Support the implementation of automation or systems/tools to reduce manual workload and improve planning accuracy.
• Co-work with a commercial team to provide insights and data-backed recommendations to support strategic inventory management decisions.
• Conduct an analysis on WH storage space optimization and working capital management.
• Reporting & Analysis Maintain, improve, and update databases and tracking reports used for daily monitoring, monthly reviews, and management reporting.
• Provide timely performance insights on stock availability, replenishment behaviour, and OOS trends.
• Requirements: Bachelor s degree in Business, Supply Chain, Finance, Engineering, or related fields.
• 2+ years of experience in inventory planning, supply chain, or business analysis.
• Strong Excel and analytical skills; PowerPoint proficiency.
• Good communication skills in Thai and English.
• Good problem-solving and negotiation skills.
• Self-driven, detail-oriented, and able to work well with cross-functional teams.
• Experience in retail or e-commerce is a plus.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Legal, Problem Solving, eCommerce, English

ประเภทงาน:

งานประจำ

• To manage and control warehouse ensuring smooth operation by determining productivity and efficiency.
• Develop, implement, enforce, and evaluate policies and procedures.
• Drive and improve warehouse processes to reduce costs and timing.
• Solve problem and make decision related to any warehouse issue.
• Maintains work process, safe and healthy work environment by establishing, following, and enforcing standards and procedures while complying with legal regulations.
• Develop, coach and train of warehouse staffs to improve performance and build up their capacity.
• Monitor and manage WMS system and coordinate with Regional Teams for related issue.
• Coordinate with related team such as KAM, Sourcing, Customer service, Marketing, etc. to monitor requirements and ensure quality of service for customers including problem solving, investigate and continuous improvement.
• Support operational improvement initiatives as directed by Warehouse Manager and Head of Operations.
• Monitor 3PL performance and quality to enhance customer experience.
• Prepare the report for management team.
• To perform any other duties assigned by the reporting manager Requirements.
• Requirements Bachelor s degree or higher in Engineer, Logistic management, supply chain or any related field.
• At least 7 years experience in Fulfillment, Warehouse Management, Supply Chain Management or related field.
• Direct experience in Ecommerce, 3PL business.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Strong communicate in English language is a must.
• Data analytical skills.
• Strong leadership and presentation skill.
• Project management and process improvement strategies.
• Able to work at Ayutthaya province.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Excel, SQL, English

ประเภทงาน:

งานประจำ

• Project Planning and Execution.
• Develop comprehensive project plans for Last Miles improvement initiatives, including scope, objectives, deliverables, timelines, and resource requirements.
• Lead project kickoff meetings, establish project governance structures, and define roles and responsibilities for project team members.
• Coordinate project activities, monitor progress, and ensure adherence to project schedules and budgets.
• Identify and mitigate project risks and issues, and escalate as necessary to ensure timely resolution.
• Operation Process Analysis and Optimization Conduct a thorough analysis of our Last Mile operation and Hub process.
• Identify opportunities for process optimization, cost reduction, and performance improvement through operational flow.
• Develop and implement initiatives to optimize capacity, efficiency and quality.
• Cross-Functional Collaboration Work closely with cross-functional teams, including Operations (First Last Miles), OpX, BI, and Product&hellip.
• Foster collaboration and communication across departments to improve Function KPIs and metrics.
• Provide regular updates and reports to higher-level management, including project plans, project progress, key performance indicators, and any issues or risks that require attention.
• Requirements: 2+ years of industry experience with proven business impact.
• Bachelor s or Master s degree; majors in Business, Analytics, or Engineering preferred.
• Proficiency in Excel and PowerPoint; knowledge of SQL is a plus.
• Experience in logistics, delivery, or e-commerce within a fast-paced, performance-driven environment is a plus.
• Strong project management with a proven project success is a plus.
• Excellent analytical skills and the ability to interpret complex data to drive informed decision-making.
• Excellent English communication, presentation, and interpersonal skills.
• Ability to work under pressure; self-driven and adaptable to a dynamic environment.
• High curiosity and openness to challenges.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Monitor, analyze overall operation's performance, and take initiatives to improve performance for Cross-border operations.
• Manage Inventory and Warehouse (create inventory work standard, inventory control procedure, inventory receiving/issuing process).
• Analyze & troubleshoot problems and continuous improve of inventory and warehouse concerns.
• Periodically report of inventory to Management level.
• Ensure cycle count & stock take at 100% depends on company policy.
• Ensure put away activity meet Service Level Agreement (SLA).
• Ensure pick order is on time and meet expectation.
• Ensure to fully utilize Warehouse space.
• Handle product return activity.
• Supervise, coach and evaluate of subordinate.
• Requirements Bachelor s degree or higher in Logistic management, supply chain or any related field.
• At least 3 years experience in Warehouse, Logistic Management or related experiences in Inventory.
• Knowledge of Warehouse management and Inventory Control.
• Proficient with Microsoft Excel.
• Excellent Ability to handle multiple tasks while maintaining attention to detail and accuracy.
• Ability to work under tight time deadlines.
• Be able to communicate in English is a MUST.
• Able to work on shift and day-off when required.
• Able to work at Shopee Warehouse (Wang Noi).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Assurance, Express, Compliance, English

ประเภทงาน:

งานประจำ

• Collaborate with the Process Excellence team to define and refine process standards, improving both quality and operational efficiency.
• Prepare and present quality reports and performance metrics to key stakeholders, representing the team in important meetings.
• Monitor non-compliant behavior, execute disciplinary actions, and implement penalties to uphold high standards of compliance.
• Lead initiatives to enhance audit methodologies, including streamlining audit processes.
• Drive continuous improvement by identifying operational gaps and working with teams to implement effective solutions.
• Guide, coach and support subordinates and operations at all levels as required.
• Requirements: Bachelor s degree in a related field.
• 3+ years of experience in quality assurance, audit, or operations in a fast-paced environment.
• Strong analytical and problem-solving skills with experience in data-driven decision making.
• Excellent communication skills, both verbal and written, with the ability to present complex data effectively.
• Proficient in project management tools (e.g., Google Workspace).
• Ability to work collaboratively in multicultural environments and adapt to changing priorities.
• Ability to identify a set of prioritize problems and develop a sound hypothesis for the stated problems.
• Fluent in both Thai and English.
• End-to-end ownership for initiatives is expected.
• Strong Leadership skill.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Ensure that performance of temp and full time staff followed WI.
• Monitor and improve productivity of Cycle Count team.
• Communicate and coordinate with other team.
• Improve skill and competencies of the team member to meet KPI target.
• Manage day-to-day cycle count operation in WMS to align with plan.
• Prepare daily, weekly and monthly reports such as damage, aging, expired, inventory on hand, etc.
• Plan, check and process on counting and transferred stock for all inventory location.
• Troubleshoot for discrepancies stock.
• Ensure all stock is in good condition, no expired or aging and damage stock.
• Ensure theoretical stock value and quantity matches with physical count.
• To perform any other duties assigned by Supervisor or Manager.
• Requirements Bachelor s Degree in Logistic management, supply chain or any related field.
• At least 1 year of working experience in warehousing (e-commerce is highly preferred).
• New graduate with potential profile is also welcomed.
• Proficient with Microsoft Excel.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Able to work in shift and day off.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Express, Research, Finance

ประเภทงาน:

งานประจำ

• Job Description: Develop and administer compensation and benefits plans, policies and procedures.
• Analyze salary data and job description to determine appropriate salary levels for different positions.
• Prepare report and presentation related to compensation and benefits.
• Research and stay up to date on compensation and benefits trends, laws and regulations.
• Collaborate with department heads, strategy and operations team to design and implement incentive programs.
• Evaluate and recommend new compensation and benefits plans to meet organizational goals and objectives.
• Additional for Change implementation scope.
• Assist with change management initiatives and ensure successful implementation.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Enable the design, development, delivery and management of key communications.
• Requirements: Bachelor s degree in Human Resources, Business Administration, Finance, Accounting, or a related field.
• Minimum 4-6 years of experience in Compensation & Benefits, Payroll, or Total Rewards.
• Proven experience managing payroll or compensation processes for medium to large headcount.
• Experience in operations-heavy, fast-growing, or multi-site organizations is preferred.
• Advanced proficiency in Excel / Google Sheets (data reconciliation, pivot tables, formulas).
• Strong analytical skills with the ability to perform cost analysis and modeling.
• Sound judgment in handling non-standard and sensitive compensation cases.
• Clear, confident communication with HR, Finance, and business stakeholders.

ทักษะ:

Express, Compliance, Problem Solving

ประเภทงาน:

งานประจำ

• Lead high-impact strategic initiatives and projects related to buyer experience; translate FLM gap issue into actionable strategic and operational initiatives that improve FLM performance.
• Monitor overall FLM performance related to team main KPI metrics (% FM pickup, %Ontime, % 1st attempt, FLM Productivity).
• Monitor and analyze FLM performance and identify opportunities for improvement.
• PMO cross-functional management for FLM performance to enhancement with core SPX operations improvement, operational compliance.
• Provide clear, data-driven, and actionable insights to internal stakeholders by simplifying complex datasets into digestible reporting formats.
• Leverage analytical tools and performance dashboards to track quality metrics and ensure consistent delivery excellence across the buyer journey.
• Set clear goals, provide regular feedback, and ensure team alignment with business direction.
• Requirements: Bachelor's degree in any field.
• Excellent presentation and problem solving skills.
• Experienced in working with Management.
• Strong analytical, problem-solving skills, and communication skills.
• Entrepreneurial, self-driven, good leadership, and strong verbal communication skills to facilitate cross-function interactions and discussions.
• Advanced working Google workspace and SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with non-relational databases.
• Ready to work in a fast-paced, dynamic environment with tight deadlines and changing priorities.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Excel, SQL, Tableau

ประเภทงาน:

งานประจำ

• Work to support management on business strategy and planning for driver supply.
• Define, implement, and execute strategy to improve business growth, efficiency, and P&L.
• Analyze short to medium term issues impacting supply growth in the food delivery business. This includes driver segmentation, conversion funnel optimization, churn analysis, market scans and experimentation.
• Use strong interpersonal skills drive and coordinate with other departments to plan and execute cross functional initiatives.
• Forecast cost and other key initiatives for weekly, monthly and quarterly planning cycles.
• Drive innovation via continuous iteration of segmentation methods, identification of high potential opportunities to A/B test, collaboration with product team for improvement opportunities.
• Manage day to day business by being able to anticipate potential roadblocks and issues, while also being able to quickly solve problem.
• Build presentation to influence senior stakeholders and enable data driven decision making.
• Requirements: A minimum of 2-3 years of relevant work experience in technology firms, financial services or top tier management consulting.
• Confident in processing and analyzing complex data sets using Excel.
• An analytical mindset and strong business acumen with experience using AppAnnie, SQL, Tableau, and Google Suites.
• Advanced statistical modeling (e.g. Machine Learning) skillset is a plus.
• A start-up attitude - willing to work hard to get things done.
• Pure hustle and passion for building a new consumer business in a competitive market.
• A team player who doesn't mind rolling up your sleeves to do the day-to-day work.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Compliance, SAP, Oracle

ประเภทงาน:

งานประจำ

• SOP Lifecycle Management: Conduct a recurring audit of all existing warehouse SOPs to ensure they align with current safety regulations, technology updates, and operational goals.
• Process Optimization: Proactively identify gaps or inefficiencies in workflows. Suggest data-driven improvements to streamline operations without compromising quality.
• Execution & Change Management: Lead the rollout of new procedures. Draft clear, concise documentation and ensure all updates are integrated into the central knowledge b ...
• Cross-Functional Collaboration: Partner closely with Warehouse Leads and Floor Supervisors to validate that SOPs are practical, realistic, and being followed on the ground.
• Training & Mentorship: Develop and deliver training modules (visual aids, hands-on demos, or digital guides) for new hires and existing staff to ensure 100% compliance with updated standards.
• Compliance Monitoring: Establish KPIs to measure the effectiveness of training and the adoption rate of revised SOPs.
• Requirements: 1+ years in Warehouse Operations, Logistics, or Process Improvement.
• Advanced knowledge of WMS logic (e.g., SAP, Manhattan, Blue Yonder, or Oracle) is essential.
• Ability to translate complex technical processes into simple, actionable steps for a diverse workforce.
• Strong organizational skills to manage training schedules without disrupting high-volume warehouse output.
• Strong negotiation, and decision-making skills.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Compliance, Risk Management

ประเภทงาน:

งานประจำ

• Define and oversee fraud management framework, policies, and controls across parcel pickup, transit, and delivery processes.
• Monitor fraudulent activities (e.g., fake COD orders, lost/stolen parcels, account takeovers, seller fraud, identity misuse).
• Partner with Risk, Compliance, and Operations to design early-warning mechanisms and detection models.
• Establish PMO governance for fraud-related initiatives, ensuring standardized project planning, reporting, and prioritization.
• Track progress of fraud prevention projects.
• Manage cross-functional project timelines, budgets, and resource allocations.
• Work with hub/line-haul/last-mile operations to close fraud loopholes and enforce compliance.
• Analyze fraud trends, root causes, and operational gaps to recommend process improvements.
• Implement KPIs to measure fraud detection efficiency, financial loss recovery, and process adherence.
• Requirements: Bachelor s degree in Business, Supply Chain, Risk Management, Banking or related field.
• 3-5 years in project management, fraud/risk operations, or logistics/express delivery.
• Proven ability to manage cross-functional projects with governance and reporting.
• Analytical skills with proficiency in Excel/SQL; experience with BI tools (Power BI/Tableau).
• Excellent stakeholder management, communication, and change management skills.
• High integrity, problem-solving mindset, and ability to work in a fast-paced environment.

ประเภทงาน:

งานประจำ

• Job Description: Ensure that performance of temp and full time staff followed WI Monitor and record counting and reconcile stock data in WMS including recheck transaction product item with location vs WMS Count stock daily Monitor the process and analyse to team staff Communicate and coordinate with other team Support all function process in Cycle Count team and other department Responsible of their own area by relocating or arranging the item and keep working area clean and tidy To perform any other duties assigned by Team lead or supervisor
• Requirements: Junior high school or above Working experience in warehousing is preferred Ability to work under deadlines and pressure Good interpersonal, communication and negotiation skills Good team player Able to use or have some experience to use PDA Able to work on shift and day-off when required

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Project Management, Excel

ประเภทงาน:

งานประจำ

• Monitor CX efficiency matrices (E2E resolution time; Backlog; agent productivity; AR).
• Work with internal stakeholders within CS and SPX to improve efficiency & quality.
• Support workforce short / mid-term planning against volume forecasts and key change milestones.
• Support process improvement; SOP development across SPX CX.
• Assist in delivering key analyses and P0 projects.
• Routinely provide management report on operational and strategic KPIs.
• Performs other related duties as assigned.
• Requirements: Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• 3-5 years of experience in Project management and /or process improvement roles.
• Excellent communication skills as this role will require collaboration and alignment with multiple teams.
• Self-driven and good leadership skills to facilitate cross functional interactions.
• Strong analytical skills to conduct data-driven decisions.
• Be creative in problem-solving.
• Proficient in Excel and PowerPoint.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Compliance, Project Management, English

ประเภทงาน:

งานประจำ

• Policy & eligibility: Define seller eligibility for onboarding to fulfillment business (e.g. categories, item sizing, minimum order, SKU efficiency requirements). Continuously refine the optimal criteria to ensure a healthy balance between business growth and warehouse capacity.
• Seller acquisition: Work closely with Commercial teams on seller acquisition incentives and rollout - Capacity governance: Set and govern daily/monthly inbound quota and days of coverage (DoC) for each warehouse and each business unitInbound compliance ...
• VAS offerings: Define Value-Added Services (VAS) offerings, pricing, and eligibility criteria. Benchmark with other players and countries on missing capabilities to serve all demands and niches.
• Demand analysis: Analyze incoming sellers/SKUs demand to assess operational impact and resource requirements for the warehouse.
• Feedback loop: Maintain a continuous feedback loop between Commercial and Warehouse Ops to flag operational challenges and refine onboarding/inbound plans accordingly.
• Visit warehouses to understand operational complexity and gather firsthand insights from ground teams.
• Key KPIs: fulfillment orders, SKU efficiency, # of SKU, SKU size mix, inventory DoC.
• Requirements:4-7 years of experience in project-based roles across tech, e-commerce, operations, supply chain, or strategy.
• Strong analytical and problem-solving skills with the ability to interpret information and translate it into action.
• Excellent project management and stakeholder coordination skills across office and ground teams.
• Highly self-motivated and adaptable; thrives in fast-paced or ambiguous situations.
• Willing to visit warehouses and collaborate with ground teams.
• Proficient in English communication, the team is highly international.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Finance, Legal, English

ประเภทงาน:

งานประจำ

• Identify, assess, and evaluate key risks across business units, including operational, financial, compliance, and strategic risks.
• Develop, implement, and maintain risk management frameworks, policies, and procedures to ensure effective risk mitigation.
• Lead and coordinate Business Continuity Planning (BCP) activities, including risk assessment, scenario planning, recovery strategies, and periodic BCP drills.
• Monitor and review BCP effectiveness; update plans based on business changes, new risks, or lessons learned from drills/incidents.
• Manage the company s insurance portfolio (property, liability, fleet, employee-related, etc.) including policy review, renewals, claims handling, and coordination with insurers/brokers.
• Conduct risk analysis for new projects, initiatives, and vendor selections to support informed decision-making.
• Prepare risk reports, dashboards, and presentations for senior management and relevant committees.
• Monitor regulatory changes and ensure compliance with relevant risk-related standards or requirements.
• Requirements: Bachelor s degree in Business Administration, Risk Management, Finance, Legal, Criminal Justice, Security Management or a related field.
• 2-3 years working experience with; Risk management / audit / legal / insurance.
• Experienced in logistics operational activities and familiarity with supply chain processes is a plus.
• Understanding of security systems, loss prevention techniques, and regulatory requirements in the logistics industry.
• Strong understanding of insurance products, logistics operations, and applicable regulations.
• Computer skill literacy; Google Workspace (G-Suit) / MS Office; Excel, Word, PowerPoint / Canvas / Power BI.
• Proficiency in incident reporting and data analysis tools.
• Proficiency in insurance software and reporting tools is a plus.
• Strong team player to work with various internal stakeholders and able to work in collaborative teams with managing through personal influence.
• Ability to prioritize the tasks and to use efficient working methods/solutions.
• Highly responsible and trustworthy with respect to timeline or deliverables.
• Excellent analytical, problem-solving, negotiation, and communication skills.
• Attention to detail and ability to work under pressure and comfortable working in a dynamic environment.
• Good command of spoken and written in English.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Legal, Risk Management

ประเภทงาน:

งานประจำ

• Conduct investigations and fact-finding related to incidents, security breaches, and fraudulent activities within the given SLA.
• Collect and analyze evidence from multiple sources, including CCTV footage, internal data, inputs from relevant teams, and OSINT (Open-Source Intelligence).
• Interview and interrogate employees involved, and prepare detailed investigation reports.
• Identify weaknesses and vulnerabilities, and recommend preventive measures to avoid recurrence of similar incidents.
• Compile and document all relevant facts and evidence to coordinate with law enforcement authorities in cases requiring legal action.
• Participate in security-related projects and tasks as assigned.
• Requirements: Bachelor's Degree in Law, Political Science, Criminology, Criminal Justice, or other related fields.
• Minimum of 3 years of experience in Fraud Investigation, Incident Investigation, CCTV command center, Fraud or Loss Prevention, or Fraud - Risk Management-related positions.
• Experience in the logistics industry is a plus.
• Previous experience as a Police/Military Official or other government officials related to the job position is advantageous.
• Familiarity with reviewing CCTV footage.
• Skills in offender interrogation or interviewing.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills.
• Proficient in G-Suite or Microsoft Office.
• Own a private vehicle and a valid driver's license.
• Availability to be on-call for emergency issues.

ทักษะ:

Excel

ประเภทงาน:

งานประจำ

• Data-Driven Optimization: Analyze complex operational datasets to pinpoint inefficiencies and identify high-impact opportunities for process improvement.
• Strategic Project Support: Contribute to the design and execution of productivity-driven projects, ensuring that operational enhancements are scalable and effective.
• Performance Visibility: Develop and maintain comprehensive reports and executive dashboards to track key performance indicators (KPIs) and drive transparency across the organization.
• Cross-Functional Collaboration: Act as a key liaison between Operations, Product, Business Intelligence (BI), and Support teams to ensure seamless integration of new initiatives.
• Process Standardization: Facilitate the creation and documentation of Standard Operating Procedures (SOPs) and manage the clear communication of process updates to all relevant stakeholders.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Process Architect: You enjoy deconstructing workflows and finding smarter, more efficient ways to achieve organizational goals.
• Collaborative Partner: You excel at working across departments, building strong professional relationships to solve multifaceted problems.
• Clear Communicator: You can translate technical data or complex processes into clear, concise documentation and presentations for any audience.
• Methodical Thinker: You are highly organized and disciplined, ensuring that every project and report meets the highest standards of accuracy and professional quality.

ทักษะ:

Finance, Social media, Excel, English

ประเภทงาน:

งานประจำ

• Planning & Manpower (WFM): Plan and manage manpower budgets and headcount requirements. You will learn to schedule shifts and plan manpower to ensure smooth operations for our teams.
• Knowledge Management (KM): Develop SOPs (standard procedures), manage the Help Center portal, and create knowledge-sharing initiatives.
• Finance & Reconciliation: Perform financial reconciliation for logistics, marketing packages, and digital products. You will manage wallet adjustments and resolve payme ...
• Seller & Key Account Support: Interact directly with sellers and internal teams to solve operational issues and help sellers improve their performance on our platform.
• User Experience & Analysis: Use data from surveys and social media to improve local processes, conduct competitor analysis, and enhance the overall customer experience.
• Tech & Chatbot Management: Handle chatbot features, analyze scripts, and manage taskbot setups to provide instant and effective answers to our users.
• Who We Are Looking For: Fresh graduates from any field (Business, Finance, or Arts we value your attitude and logic most!).
• Good command of English and Thai (both written and spoken).
• Organized & Detail-oriented: You enjoy making plans and double-checking that every detail is correct.
• Logical Thinker: You can break down a complex problem into a simple, step-by-step solution.
• Proficient in Excel or Google Sheets: You are comfortable working with data, tables, and basic formulas.
• Eager to Learn: You are excited to learn about business operations, budgeting, and system management.
• Team Player: You enjoy coordinating with different departments to get things done.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SQL, English

ประเภทงาน:

งานประจำ

• Manage marketing campaign initiatives including mechanics planning, budget optimization, user segment breakdown, testing and performance analysis.
• Provide details plans for marketing campaigns or testing initiatives, aligning them with the overall business objectives.
• Regularly review and analyze key commercial/marketing metrics to provide insights that guide decision-making for campaign improvement.
• Conduct data-driven analysis to serve current business direction for ShopeePay, SeaMoney and related businesses.
• Design analysis framework, extract relevant data, run in-depth analysis, and deliver findings using suitable visualization and reporting tools to communicate and collaborate with related stakeholders.
• Provide actionable insights and recommendations that will be used to support or devise new marketing strategies.
• Support other special projects as requested.
• Requirements: Bachelor or Master s degree in Marketing, Business, Economics, Data Analytics, or related field of study.
• At least 1 - 2 years of work experiences in areas of marketing analytics, business analytics, data analytics, strategy consulting, e-commerce or tech industries.
• Strong technical skills with experience in SQL is a must.
• Intermediate MS Excel and Google Sheet skills, capable of utilizing different formulas and features to drive desired result.
• Strong analytical and logical reasoning skills.
• Excellent communication skills in both written and verbal format in Thai and English.
• Reliable and good team player who enjoys a fast-paced and iterative environment.

ทักษะ:

Express, Quality Assurance, Assurance, English

ประเภทงาน:

งานประจำ

• Responsible for onsite seller operations performance.
• Develop strategies to drive synergy across different sellers in order to meet operational performance.
• Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level and stakeholder satisfaction.
• Work together with the Operational Excellence Team in driving Quality Assurance and productivity improvement and SOP development.
• Assist in the planning and implementation of projects in Cross-function to ensure the projects are going in the right direction within the targeted timeline.
• Work closely with the management team to determine long-term strategies, set realistic operational goals and timelines.
• Requirements: Bachelor's degree in any field.
• Able to travel to seller locations every week.
• Great problem-solving skills.
• Experience in team management.
• Proactive and able to use initiative.
• Strong business sense and able to improve the team through a clear business view.
• Strong analytical skills and able to make judgement based on logical reasons.
• Well-developed interpersonal and communication skills.
• Able to communicate clearly and concisely.
• Quick learning, adaptive and flexible.
• Committed, result oriented, willing to go extra miles for goal achievement.
• Like challenging goals and fun environment.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Can have an attitude, ability to work under pressure and in a fast-paced environment.
• Excellent written and verbal communication skills in English.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Assurance, Excel

ประเภทงาน:

งานประจำ

• Develop end-to-end strategy for Direct Delivery service to minimize lead time and maximize network reliability.
• Conduct deep-dive analysis on operational issues and implement corrective actions; collaborate with Area Managers to implement immediate corrective actions.
• Work closely with the Operation Excellence team to develop Standard Operating Procedures (SOPs) and Quality Assurance (QA) frameworks to ensure consistency across all delivery hubs.
• Work closely with management team to determine long-term strategies, set realistic operational goals and timelines.
• Requirements: Bachelor s Degree in Business, Logistics, Supply Chain Management, Engineering, or any related field.
• 2-5 years of experience in Operations, Performance Control, Logistics, or any related field.
• Able to travel to any hubs in Greater Bangkok.
• Strong analytical skills, Excel/Google Sheet skill is required.
• Strong Stakeholder Management: Ability to influence and work effectively with ground-level teams (Area Managers/Hub Leads); Experience in ground team management or on-site operations is an advantage.
• Demonstrated ability to learn fast and pivot strategies in a fast-paced, high-growth environment.
• Expert at handling multiple tasks simultaneously and meeting tight deadlines without compromising quality.
• Result-oriented with a "can-do" attitude and a willingness to "go the extra mile" to achieve operational excellence.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Compliance, Contracts, Swift, English

ประเภทงาน:

งานประจำ

• Monitor and Evaluate: Continuously monitor the performance of existing manpower agencies against pre-defined, measurable metrics (e.g., fill rate, quality of hire, time-to-fill, attrition rate, compliance).
• Reporting: Generate regular performance reports and scorecards for all agencies, highlighting achievements, trends, and areas of concern.
• Corrective Action: Implement formal corrective action plans and performance improvement initiatives for under-performing agencies. Escalate issues and recommend termina ...
• Relationship Management: Act as the primary point of contact for external manpower agencies, conducting regular performance review meetings to ensure alignment and address operational challenges.
• Labor Planning and Fill Rate Optimization Fill Rate Oversight: Monitor fill rates across the warehouse network in real-time or near-real-time to identify immediate and emerging staffing gaps or surpluses.
• Labor Allocation: Strategically analyze staffing needs and proactively re-allocate manpower (contract and/or internal float pool) between different warehouse locations as required to meet fluctuating demand and maintain operational service levels.
• Collaboration: Work closely and collaboratively with relevant warehouse leads (e.g., Warehouse Managers, Site Supervisors) to understand local operational needs, communicate staffing plans, and coordinate the swift deployment and onboarding of re-allocated or new personnel.
• Forecasting: Assist in short-term labor demand forecasting based on operational data (e.g., volume projections, planned promotions, seasonal peaks) to inform agency requirements.
• Compliance and Process Improvement Compliance: Ensure all manpower agency operations and personnel adhere to company policies, safety regulations, and all relevant labor laws.
• Process Optimization: Identify and recommend improvements to the end-to-end workforce management and agency engagement process to enhance efficiency, quality, and cost control.
• Requirements: 1-5 years of experience in Workforce Management, Operations Management, or Labor Planning, preferably within a large warehouse or logistics network.
• Analytical Skills: Exceptional data analysis skills with proven ability to interpret performance metrics (KPIs) and make data-driven decisions on labor allocation and vendor performance.
• WFM Software Proficiency: Proficiency in Workforce Management (WFM) software/systems and advanced skills in MS Excel for reporting and analysis.
• Communication: Strong interpersonal and communication skills to effectively manage external vendor relationships and influence internal stakeholders (Warehouse Leads, Senior Management).
• Proficient in verbal and written English communication, with the ability to document layout plans and collaborate with international teams if needed.

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Handle end-to-end subcontractor management process.
• Work with internal and external stakeholders to support new staff and manpower operations practices.
• Analysis of the data reports to identify performance bottlenecks and improve the performance.
• Define sourcing plans and programs to effectively and efficiently meet the business manpower (short-long term employee) requirements.
• Support Operations team for daily operations.
• Monitor monthly & daily performance of each subcontractor.
• Requirements: Bachelor or Master Degree in any fields.
• 1-5 years of working experiences in HR Recruitment or subcontract management.
• Excellent analytical skills, negotiating, and coordinate with internal and external stakeholders.
• Ability to independently lead operational team on-site, engage in discussions with various -internal and external stakeholders.
• Experience in the warehouse industry is a plus.
• Capable of working under pressure and a positive attitude.
• Proficient in Microsoft Excel or Google Sheets.

ทักษะ:

Express, Payroll, Compliance

ประเภทงาน:

งานประจำ

• Calculate and summarize Manpower of SOC and RC Billing cost.
• Check input data (attendance data, allowance, rate card, etc.) updated from SOC Ops and VM.
• Calculate incentive for SPX staff and pay through payroll.
• Prepare Monthly Accrued cost for SOC and RC manpower cost.
• Reconciled SOC/RC Manpower cost with Ops and Subcontractor vendors.
• Worked with OpX counterpart to provide Actual MTD cost to support OpX work on Plan and forecast (RR and Monthly budget) as well as variance analysis.
• Prepared Accrued cost for LH & FM Shuttle.
• Work with internal and external functions to ensure compliance in financial process.
• Requirements: Analytical and planning skills.
• Attention to detail; identify any irregularities in records or transactions that could indicate fraudulent activity or deviation in operation.
• Good coordination skills to align with stakeholders from all levels.
• Quick learning with ability to adapt to changing situation and new challenges.
• Have a fighting spirit and able to work in a dynamic environment.
• Good in Finance Modeling.
• Good communication skills.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Compliance, Payroll

ประเภทงาน:

งานประจำ

• Job Description: Monitor and manage daily employee attendance records through the timekeeping system (e.g., Empeo, WFM).
• Verify, update, and maintain accurate data on absences, lateness, overtime, and shift changes.
• Reconcile data errors, document corrective actions, and communicate updates to relevant parties on a daily basis.
• Review and process employee leave requests to ensure compliance with company policies and attendance records.
• Serve as the key contact point for investigating and resolving all attendance-related inquiries from employees or other stakeholders.
• Generate weekly and monthly reports on absenteeism, tardiness, leave balances, and other attendance metrics.
• Prepare and submit accurate attendance reports for timely payroll processing.
• Provide training and guidance to employees on how to use the attendance and timekeeping systems.
• Assist in the setup, maintenance, and continuous improvement of time attendance systems (e.g., biometric, card access).
• Ensure adherence to all attendance-related policies and recommend improvements to systems or processes as needed.
• Perform additional tasks and responsibilities as assigned by management to support team operations and business needs.
• Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2-3 years of experience in HR administration, time attendance, or payroll roles.
• Proficiency in time attendance and workforce management systems (e.g., Empeo, or similar).
• Strong problem-solving skills and attention to detail.
• Excellent communication and coordination skills to interact with multiple departments.
• Proficient in Google Sheet, Microsoft Excel and reporting tools.
• Ability to handle confidential information with a high level of integrity.

ทักษะ:

Express, Compliance, Sales

ประเภทงาน:

งานประจำ

• Bangkok and Greater Bangkok - office based.
• North/Northeast regions - any province based.
• Job Description: Acquire New Sellers: Source and onboard new sellers, including both social and corporate sellers.
• Maintain & Develop Relationships: Build and sustain strong relationships with existing sellers, fostering long-term partnerships.
• Support Sellers: Assist sellers in resolving operational and commercial issues to ensure smooth business operations.
• Manage Payments: Oversee and manage timely seller payments, ensuring accuracy and compliance.
• Monitor ADO: Track and monitor the Average Deal Orders (ADO) for each seller, ensuring performance goals are met.
• Industry Trend Analysis: Study market trends and industry developments to identify new lead opportunities and stay ahead of the competition.
• Requirements: Bachelor's Degree in any field.
• Experienced in sales, key account management or related fields.
• Can travel to Bangkok office when required.
• Ability to work in a fast-paced or performance-driven environment.
• Good attitude and being optimistic.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Risk Management, Microsoft Office

ประเภทงาน:

งานประจำ

• Act as the central coordinator for planning, implementing, and managing security measures across all hubs, including communication and data consolidation related to security incidents and cases.
• Prepare and present reports to management, highlighting hubs that require special attention regarding Security & Fraud issues.
• Conduct on-site assessments to identify problems and vulnerabilities arising from work processes or security equipment.
• Design and propose solutions to resolve or reduce identified security risks.
• Serve as the Main Point of Contact (POC) when government officials visit the hub area.
• Serve as the Main Point of Contact (POC) during security-related emergencies.
• Oversee and manage special projects related to hub security and internal investigations.
• Supervise, monitor, and evaluate the performance of security guards stationed at each hub.
• Design and plan the deployment of security personnel in alignment with changing hub conditions and operational needs.
• Other security-related assigned tasks.
• Requirements: Bachelor's degree in a related field.
• Minimum of 1-2 years of experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Experience in the logistics industry is a plus.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with the Physical Security setting and investigations field.
• Skills in offender interrogation or interviewing.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills.
• Proficient in GSuite or Microsoft Office.
• Must have a private vehicle and a valid driver's license.
• Able to travel and work at various hubs both in Bangkok and upcountry.
• Availability to be on-call for emergency issues.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, SQL, Compliance, English

ประเภทงาน:

งานประจำ

• Regional Liaison & Communication:Act as the primary point of contact for the Regional Shopee International Platform & Cross Border (SIP CB) team, participating in daily/weekly sync-ups in English to align on targets and operational constraints.
• Translate regional requirements into actionable local Standard of Process (SOP) for the Sorting Center (SOC) and Regional Center (RC) teams.
• Volume Reconciliation & Data Expertise:Perform daily Volume Reconciliation between local warehouse systems and regional SIP dashboards to identify gaps or "missing parc ...
• Develop and maintain tracking files (using Advanced Excel/SQL) to monitor the end-to-end journey of SIP parcels.
• Analyze discrepancies in "Pending" vs. "Shipped" status and drive root cause analysis for any aged backlog.
• Operational Control & FIFO Management:Work closely with the SOC team to ensure SIP parcels follow strict FIFO (First-In, First-Out) logic to meet international shipping lead times.
• Monitor SLA compliance for outbound parcels, ensuring regional Cross-Border standards are met.
• Continuous Improvement (CI):Identify bottlenecks in the SIP handover process and propose data-backed solutions to improve throughput.
• Assist the Planning Manager in manpower modeling specifically for SIP-heavy periods (e.g., Double Day campaigns).
• Requirements: Able to be based at Wangnoi, Ayutthaya.
• Experience: 1-3 years in Logistics, Supply Chain, or Cross-Border E-commerce operations.
• Language: Strong command of English (both written and verbal) is mandatory for effective coordination with Regional teams.
• Data Skills: Expert level in MS Excel (VLOOKUP, Pivot Tables, Complex Formulas). Experience with SQL or data visualization tools (Power BI/Tableau) is a significant plus.
• Analytical Thinking: Strong ability to reconcile large datasets and identify anomalies quickly.
• Communication: Humble yet assertive communication style; able to collaborate effectively with both frontline staff and regional stakeholders.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Compliance, Risk Management, Accounting, English

ประเภทงาน:

งานประจำ

• Conduct periodic compliance reviews to ensure the company maintains a high level of adherence to payment business regulations.
• Provide advisory and consultation services to business units to help develop new business ideas and initiatives.
• Develop, implement, and review compliance policies and procedures to align with regulations and operational effectiveness.
• Collaborate with Risk Management to maintain and enhance internal controls for mitigating compliance risks.
• Conduct gap analyses on new and changing regulations and laws impacting the payment business.
• Liaise with regulatory bodies to ensure compliance.
• Requirements: Bachelor's degree in Law, Business Administration, Accounting and Finance, or a related field.
• 2 - 3 years of experience in compliance, preferably in commercial bank, e-payment or fintech business sectors.
• Understanding of payment business operations.
• Familiar with AML/CFT laws, consumer protection laws, PDPA and electronic transaction laws.
• Understanding of concept and framework of payment, digital wallets, and online lending platforms.
• Fluent in Thai and English.

ทักษะ:

Excel, Formula, English

ประเภทงาน:

งานประจำ

• Be responsible for SPX service point partner onboarding process including point creation in the system, map creation in Google Maps, material distribution to the partner, and making sure that any relevant parties can complete their checklist on time.
• Coordinate with other teams supporting onboarding process e.g. training team, payment team to manage onboarding to be completed within expected timeframe.
• Maintain the accuracy of SPX service point partner information to ensure that customers can see the correct and up to date information regarding the service points.
• Conduct report on a weekly basis to summarize onboarding performance.
• Work on administrative tasks following assignment from the supervisor.
• Requirements: Bachelor s degree in any field.
• Be familiar with Google Sheets and Excel, be able to use basic formula to summarize data.
• Can communicate in English, only writing and reading are necessary.
• Possess detail-oriented mindset.
• Be able to adapt following a change in business and team direction.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Legal, Electrical Engineering, Fast Learner, English

ประเภทงาน:

งานประจำ

• Develop an annual maintenance plan, including both preventive maintenance and legal compliance activities, such as building inspection, electrical system inspection, fire alarm testing, fire pump maintenance, exhaust fan and air conditioning maintenance, RO drinking water system inspection, and other related systems.
• Evaluate maintenance requirements and ensure efficient use of equipment, tools, and repair materials in the warehouse.
• Supervise and control the maintenance and repair of all warehouse equipment in accor ...
• Prepare and submit a monthly repair report (Job Repairing Monthly Report).
• Manage and control spare parts and maintenance tools to ensure readiness and minimize operational impact.
• Oversee and coordinate with external contractors performing maintenance activities within the warehouse, ensuring compliance with safety and HSE standards.
• Monitor and control MHE (Material Handling Equipment) maintenance by suppliers according to the planned schedule.
• Supervise and follow up on the Pest Control Plan to ensure proper implementation.
• Manage and monitor energy usage and energy-saving projects, including electricity, air conditioning, and other systems, with monthly reporting and energy analysis.
• Execute additional projects as assigned, such as marking traffic and pedestrian lanes, installing cable trays, safety signage, and other facility improvement works.
• Conduct weekly inspections of emergency response equipment, such as testing fire pump systems.
• Conduct monthly inspections of fire extinguishers, fire hose cabinets, emergency lights, emergency exits, fire hydrants, fire alarm systems, sprinkler systems, and other emergency response equipment.
• Perform other duties as assigned.
• Requirements: Bachelor s degree in Electrical Engineering or related field.
• At least 5 years of experience in maintenance or facility management.
• Possession of a certificate of competency as an Electrical Technician (Building), certified under the National Skill Standard Test, will be considered an advantage.
• Strong ability in annual maintenance planning, problem analysis, and immediate troubleshooting.
• Fast learner, proactive, and possesses good communication and teamwork skills.
• Proficient in Microsoft Word, Excel, and PowerPoint for reporting and presentation purposes.
• Open to working in multiple areas or performing additional duties to support the team (multi-skill flexibility).
• Must hold a valid driver s license.
• Flexibility to work on shifts when required.
• Proficient in both written and spoken English.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Develop and implement comprehensive security policies and procedures in compliance with laws and regulations and Shopee regional's security standards.
• Monitor and assess potential security risks, establish preventive measures, and minimize the occurrence of security incidents.
• Coordinate and lead the security team, conducting regular training to build skills and competence of security manpower.
• Maintain a good relationship with local law enforcement agencies to handle potential security incidents and ensure compliance.
• Managing facility and infrastructure support in build up cctv coverage in place ensuring it has managed function as intended including CCTV monitoring.
• Execute security protocol to manage and enforce the compliance of parties involved.
• Summarize monthly KPI and set a monthly meeting with security management team.
• A dequate security manpower is managed during campaign and BAU days.
• To develop body searching standard, frisking process and thief management.
• Guard tour management system.
• Monitor and evaluate the daily, weekly and monthly performance of Security Leaders and Guards to ensure: Perform additional duties as assigned by the reporting manager.
• Requirements:Bachelor's degree or above in Security Management, Occupational health and Safety, or related fields.
• More than 3 years of experience in security management, with a preference for experience in logistics and supply chain/E-commerce business.
• Familiarity with Thai security regulations and International's security management system with strong risk assessment capabilities.
• Qualified TAPA FSR (if applicable) would be advantageous.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Marketing Strategy, Project Management, English

ประเภทงาน:

งานประจำ

• Responsible for end-to-end management of marketing strategy and initiatives to drive platform growth including but not limited to Traffic, Order and Asset monetization.
• Strategize marketing direction, and collaborate with Budget and Planning team based on business direction and KPI sets.
• Monitor and analyze key commercial/marketing metrics to provide insights and deliver findings using suitable visualization and reporting tools to support marketing decision.
• Coordinate and communicate with internal and external parties to ensure seamless and timely implementation.
• Support content planning, artwork briefing (e.g. banner, microsite) and other special projects as requested.
• Requirements: Bachelor s degree or above in Business, Marketing, or related field.
• A minimum 1-3 years of professional experience in business analysis, consulting, project management, specifically in e-commerce and food delivery environments will be a plus.
• Strong structural thinking and analytical ability to identify business challenge and drive actionable plan with data support.
• Strong executional abilities (bias for action), project management and cross-functional stakeholder management.
• Possess can-do attitude.
• Excellent communication skills in both Thai and English with creative mindset.

ทักษะ:

Finance, Accounting, English

ประเภทงาน:

งานประจำ

• Customer Experience & Quality: Listen to our users! You will analyze customer surveys and audit our service quality to help us provide the best experience across all channels.
• Fraud Investigation & Prevention: Review real-time (online) and offline fraudulent activities through our internal case center. You will investigate suspicious cases and help the company conduct loss recovery.
• System Support & Admin: Perform supportive administrative tasks to maintain and mana ...
• Data & Reporting: Track performance data and create reports to share insights on finance, quality, and fraudulent trends with the team.
• Payment & Escalation Support: Solve complex payment issues escalated by Customer Service teams (L3 Support). You will investigate technical payment errors and ensure they are resolved for our users.
• Seller Finance & Invoicing: Assist sellers with issuing invoices and support their reconciliation process. You will help manage bank statements and ensure all bank transfers match our system records.
• Who We Are Looking For: Fresh graduates from any field are welcome to apply (Finance or Accounting backgrounds are a plus for Payment roles).
• Good command of English and Thai (written and spoken).
• High attention to detail; you are able to spot mistakes, mismatched numbers, or suspicious patterns easily.
• Proficient in Microsoft Excel or Google Sheets (you will work with data daily).
• Logical thinking skills with the ability to make fair decisions based on data.
• Strong work ethics, responsibility, and a positive attitude toward learning.
• Able to work in a fast-paced environment and handle repetitive tasks with high accuracy.
• Self-motivated and able to follow through on assigned projects.

ทักษะ:

Data Analysis, Enthusiastic, English

ประเภทงาน:

งานประจำ

• Assisting in end-to-end recruitment drives, from sourcing high-potential candidates to managing interview logistics.
• Developing and maintaining relationships with local universities for campus hiring and trainee programs.
• Talent Management & Development (L&D): Supporting the design and execution of training programs, performance management cycles, and employee engagement initiatives specific to the Thai market.
• Analyzing employee feedback to identify areas for talent growth and culture enhancement.
• Compensation & Benefits (C&B) / HR Operations: Assisting with data analysis for local salary benchmarking and workforce planning.
• Streamlining HR processes and leveraging HRIS (Human Resources Information Systems) to improve efficiency across the Thai office.
• HR Business Partnering (HRBP): Working alongside seasoned HRBPs to support specific business units (e.g., Tech, Marketing, Operations).
• Providing day-to-day HR support, helping teams navigate challenges and maximize performance.
• Who We Are Looking For We are seeking high-potential, adaptable, and data-driven individuals who thrive in a challenging and high-growth environment unique to the Thai market.
• Mandatory Requirements: A recent graduate (within the last 12 months) with a Bachelor's degree in any discipline. While degrees in HR, Business, Psychology, or related fields are helpful, we welcome all majors demonstrating strong analytical and interpersonal skills.
• A strong academic track record.
• Fluency in Thai and English (both written and verbal) is essential for stakeholder engagement.
• Willingness to learn, a high degree of proactivity, and exceptional adaptability.
• Ideal Attributes (What Makes You Stand Out): Analytical Mindset: Comfortable working with data and spreadsheets; able to draw meaningful insights from metrics to solve organizational problems.
• Exceptional Communication: Articulate and empathetic, capable of building rapport and trust with diverse local and international stakeholders.
• Problem Solver: Highly resourceful and quick-thinking, always seeking efficient ways to improve processes.
• Team Player: Enthusiastic about collaborating across different teams and functions in a fast-paced, dynamic culture.
• Passion for People: A genuine interest in organizational dynamics, employee motivation, and fostering a positive, high-performing culture.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Manage day-to-day order in WMS, arrange order activities to maximize the efficiency, reliability, timeliness and cost effectiveness of return process.
• Provide data, information and return issue for supervisor to prepare monthly & daily report.
• Communicate and coordinate with other team.
• Analyse and solve the problem including improve Returns performance.
• Handle return product to seller or buyer.
• Improvement skill and competencies of the team member to meet KPI target.
• Support all function process in Returns team and other department.
• To perform any other duties assigned by the superior or manager.
• Requirements Vocational degree and above in Logistic management, supply chain or any related field.
• At least 1 year of working experience in warehousing (e-commerce is highly preferred).
• New graduate with potential profile is also welcomed (Bachelor s Degree).
• Proficient with Microsoft Excel.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Able to work on shift and day-off when required.

ทักษะ:

Problem Solving, Excel

ประเภทงาน:

งานประจำ

• Operational Excellence: Support the end-to-end daily operations of our Hubs and SOCs, ensuring all processes are executed with precision and reliability.
• Resource Optimization: Monitor workload and manpower utilization to ensure peak efficiency. You will play a key role in aligning resources to consistently meet and exceed service level targets.
• Strategic Coordination: Serve as a vital link between drivers, supervisors, and internal stakeholders to ensure seamless communication and operational alignment.
• Insights & Performance: Transform ground-level data into actionable insights. You will analyze operational trends to identify bottlenecks and implement continuous improvement initiatives.
• Adaptive Problem Solving: Manage diverse ad-hoc operational challenges with a solutions-oriented mindset, ensuring business continuity in a dynamic environment.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Articulate Communicator: You can convey complex information clearly and professionally to stakeholders at all levels, from field staff to management.
• Analytical Mindset: You are skilled at interpreting data to tell a story, using metrics to drive informed decision-making and process enhancements.
• Results-Driven: You are a proactive professional who takes ownership of tasks and is committed to delivering high-quality outcomes.
• Resilient & Agile: You excel in fast-paced, high-pressure environments and can pivot your focus effectively as priorities evolve.

ประเภทงาน:

งานประจำ

• Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.
• Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).
• Customer Insight Analytics: Systematically record and analyze case data and feedback ...
• Policy & Information Stewardship: Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.
• CX Process Enhancement: Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Service Excellence Advocate: You are dedicated to high-quality support and possess a professional demeanor when representing the brand to customers and partners.
• Effective Liaison: You have the interpersonal skills required to navigate internal teams and drive the resolution of multifaceted problems.
• Analytical & Meticulous: You understand the value of data and take pride in maintaining accurate records that help the company grow.
• Clear & Diplomatic Communicator: You can convey complex information simply and professionally, ensuring clarity and maintaining positive relationships.
• Solution-Oriented Thinker: You look beyond the immediate issue to suggest long-term improvements that prevent future challenges.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Fast Learner

ประเภทงาน:

งานประจำ

• Business Development.
• Business Intelligence.
• Financial Products.
• Marketing.
• Operations.
• Product Management. and more!.
• By the end of the program, you can expect to gain experiences in driving high-impact local projects, and possess a holistic view of the business. Applications are open from December 15, 2025 to February 15, 2026.
• For more information, please visit: https://careers.shopee.com/GDP
• Remark: Please note that applicants may apply to only one program, either GDP or FLP. However, if we find that your profile is a better fit for the program you did not apply to, we may offer you an alternative opportunity later in the application process.
• Experience Growth Opportunities
• Mentorship & Development Get ample opportunities to network with senior leaders and receive direct guidance from functional managers throughout rotations to maximise growth.
• Cross-Functional Exposure Enhance your business acumen and harness a wide range of technical and soft skills through job rotations across key functions.
• Comprehensive Training Curriculum Explore your professional interests, strengthen your capabilities and develop yourself through on-the-job learning and training opportunities.
• Highly Impactful & Meaningful Projects Make an impact and leave your mark in Shopee and Monee by contributing to high visibility projects across your rotations.
• Enriching and Experience Connect and grow with the graduate community, peers across teams, and senior leaders.
• What Is The Selection Process? Shortlisted candidates will go through a rigorous selection process with our recruitment and management teams. Application: December 15, 2025 to February 15, 2026.
• Online Assessment: December - February.
• Behavioural Interview: January - February.
• Group Case Assessment: March.
• Interview with Senior Leaders: March.
• Bachelor's/Master's degree in any discipline, with no more than 2 years of full-time working experience in any industry (as at 15 December 2025) Fast learner who is resourceful and driven to tackle challenges in a dynamic environment.
• Self-starter who is determined to lead change and make a real impact.
• Effective communicator who is clear in putting across thoughts and ideas.
• Leader who can influence people towards the achievement of goals.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Act as the key bridge between Commercial and Warehouse Operations to align business growth plans with operational feasibility.
• Set onboarding guidelines for sellers and SKUs entering the Warehouse and define Value-Added Services (VAS) offerings, pricing, and eligibility criteria.
• Define and continuously refine the ideal seller and SKU profile for each stage of the business; strategize onboarding plan with Commercial team correspondingly.
• Analyze incoming sellers/SKUs demand to assess operational impact and resource requirements for the Warehouse.
• Strategize inventory placement across warehouses to optimize capacity, costs, and speed.
• Drive projects that enhances Warehouse capabilities to serve all demands and niches.
• Maintain a continuous feedback loop between Commercial and Warehouse Ops to flag operational challenges and refine onboarding strategies.
• Monitor and analyze key metrics such as demand vs supply, SLA performance, inventory health, and seller/buyer experience.
• Visit warehouses regularly to understand operational complexity and gather firsthand insights from ground teams.
• Key KPIs: fulfillment orders, warehouse capacity utilization, warehouse productivity, inventory days of coverage, buyer/seller experience.
• Requirements: 0-6 years of experience in project-based roles across tech, e-commerce, operations, supply chain, or strategy; high-caliber fresh graduates are welcome.
• Strong analytical and problem-solving skills with the ability to interpret information and translate it into action.
• Excellent project management and stakeholder coordination skills across office and ground teams.
• Highly self-motivated and adaptable; thrives in fast-paced or ambiguous situations.
• Willing to visit warehouses and collaborate with ground teams.
• Proficient in English communication, the team is highly international.

ทักษะ:

Diplomacy

ประเภทงาน:

งานประจำ

• Commercial Strategic Support: Partner with the Sales and Commercial leadership to manage and nurture key customer accounts, ensuring long-term satisfaction and business growth.
• Market Intelligence & Analytics: Conduct deep-dives into customer data and emerging market trends to identify new opportunities and provide actionable recommendations for the business.
• Business Communication Excellence: Craft high-impact presentations, comprehensive re ...
• Cross-Functional Alignment: Serve as a bridge between the Business Development team and Operations/internal stakeholders to ensure that commercial promises are operationally deliverable.
• Growth Initiatives & Campaigns: Play a key role in the execution of business projects and commercial campaigns, helping to expand our market footprint and drive revenue.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Business-Minded Analyst: You are not just good with numbers; you understand how to translate data into "Growth Stories" that help win new business.
• Polished Communicator: You possess excellent verbal and written skills, with the ability to create compelling narratives for high-level stakeholders.
• Customer-Centric Strategist: You have a natural ability to understand customer needs and can build strong professional relationships based on trust and value.
• Proactive Project Player: You are highly organized and can manage multiple deadlines across different business projects without losing sight of the details.
• Collaborative Driver: You enjoy working across teams and have the diplomacy to align different departments toward a single commercial goal.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Analysis, Compliance, Automation, English

ประเภทงาน:

งานประจำ

• Lead and support QA projects. Coordinate with cross-functional stakeholders (Ops, BI, Product, Costing, etc.) to ensure alignment and smooth execution of QA initiatives.
• Conduct deep-dive data analysis to identify non-compliance trends, operational inefficiencies, and potential fraud cases.
• Provide data-backed recommendations to improve frameworks, SOPs, and training.
• Prepare regular reports and insights for management on QA performance metrics, compliance trends, and initiative progress.
• Support audit design and automation efforts to reduce manual work and increase audit accuracy.
• Conduct site visits to validate on ground practices and identify gaps.
• Act as a subject matter expert for QA data and processes, supporting continuous improvement.
• Requirements Bachelor s degree in Business, Operations, or related fields.
• Minimum 2-4 years of experience in operations, data analysis, or project management.
• Strong skills in GSheet/Excel and SQL.
• Experience in data cleaning, root cause analysis, and translating raw data into actionable insights.
• Strong project management skills: able to manage multiple initiatives simultaneously with tight timelines.
• Excellent communication and stakeholder management skills, both in Thai and English.
• Proactive, detail-oriented, and able to work independently.
• Willingness to conduct occasional on-site visits to hubs or warehouses.

ทักษะ:

Finance, English

ประเภทงาน:

งานประจำ

• Perform financial reconciliations for transactions from various sources.
• Collect payment supporting documents to support the report.
• Analyze, interpret and investigate data discrepancies in a methodological approach.
• Be proactive in identifying issues, recognizing the patterns of a problem and collaborate with other teams to provide short/medium/long term solutions.
• Contribute to design new and enhance existing programs and processes in order to ensure the accuracy of data.
• Respond to constant changes from different business demands and be able to understand how daily tasks need to be adjusted according to these changes.
• Ad-hoc data preparation or reconciliation.
• Requirements: Bachelor's degree in Finance, Business, or any related field. Fresh graduates are welcome to apply.
• Good Command of English both speaking and writing.
• Proficient in MS Excel, MS Office and Google Sheets.
• Strong attention to detail and ability to work under time-sensitive deadlines.
• Ability to work both independently and as part of a team.
• Good attitude in working with stakeholders in various functions.
• High level of integrity and work ethic; capable of managing confidential data with professionalism.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Excel, Multitasking, English

ประเภทงาน:

งานประจำ

• Monitor and manage operation in Return and Rework team of process and data controlling to accuracy.
• Able to summarize and prepare reports to present to supervisors.
• Works with internal and external functions to properly handle pushed-out parcels.
• Follow up and clear pending parcel status within the system to maintain the predetermined period.
• Able to solve specific problems.
• Requirements: Bachelor's Degree or Logistics management, Supply chain management or any related field.
• At least 3 years of working experience in logistics, supply chain or express industry.
• Be able to communicate in English.
• Good communication and presentation skills.
• High analytical ability - critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Good team player.
• Multitasking and prioritizing skills.
• Proven working experience in project management.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Legal

ประเภทงาน:

งานประจำ

• Question and challenge others to get to the root of people and business issues.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
• Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
• Partner with Business leaders to understand current and future skill and capability needs.
• Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
• Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
• A minimum of 1-3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

ทักษะ:

Excel, SQL, Power BI

ประเภทงาน:

งานประจำ

• Inventory Rebalancing: Execute and optimize stock transfers from Main Hubs to UPC warehouses to ensure high availability across all Thai provinces.
• Network Optimization: Analyze distribution patterns to shorten delivery lead times and minimize total transportation costs (Middle-Mile and Last-Mile).
• Out-of-Stock (OOS) Prevention: Monitor regional stock levels daily to identify and mitigate OOS risks before they impact the customer.
• Data-Driven Replenishment: Use advanced data analytics and AI-driven forecasting tools to predict regional demand and automate replenishment triggers.
• Logistics Efficiency: Collaborate with the transport team to maximize truck load factors for inter-warehouse transfers, reducing the cost-to-serve.
• Performance Tracking: Maintain dashboards to monitor inventory health, placement accuracy, and regional stock turn rates.
• Requirements: Expert level in Excel; experience with SQL, Power BI, or Tableau for data visualization.
• Strong understanding of safety stock calculations, lead-time variability, and "push vs. pull" inventory strategies.
• Familiarity with the geography of Thailand and regional logistics challenges (e.g., transit times to the North vs. the Deep South).
• Ability to leverage technology to solve complex distribution imbalances.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Gather and develop business requirements; construct workflow diagrams and technical documentation; communicate product features; review BRD / PRD as required by business requirements.
• Understand and translate customer needs into business and technology solutions, provide consultation of payment services, functional, application designs and ensure technology and business solutions represent business requirements.
• Analyze, support and develop the feasibility of requirements, project plans, schedul ...
• Manage all change requests, keep track of the timeline, validate all schedule impacts, and communicate changes to all teams.
• Work cross-functionally with our stakeholders, business and technology teams to ensure timely and quality release of product / enhancements.
• Monitor project progress by tracking activities; resolving issues; recommending actions to ensure timely completion.
• Requirements: Minimum 1 year of experience as a Product Manager or Business Analyst in Banking platform, E-wallet, or IT solution industry.
• Proficient in working with numbers and data organization.
• Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.
• Strong ability to grasp technical concepts and simplify them for clear communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to speak and write in English.
• Strong knowledge of payment services background is a plus.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Manage the warehouse space and put to stock accuracy, keep product in good condition without damaging and lost.
• Ensure that performance and accuracy productivity of temp and full time staff followed WI.
• Job Description: Prepare daily reports, weekly and monthly reports, etc.
• Manage day-to-day order putting in WMS with on time operation and accuracy.
• Monitor and improve productivity for all functions of the Put away team.
• Ensure that inbound quantity optimize with sourcing.
• Manage space for the most effective utilization.
• Ensure that performance of temp and full time staff followed WI.
• Analyse and solve the problem including improve Put Away performance.
• Improve skill and competencies of the team member to meet KPI target.
• Communicate and coordinate with other team.
• Support all function process in put away and other department.
• To perform any other duties assigned by Supervisor or Manager.
• Requirements Bachelor s Degree or Vocational Degree in Logistic management, supply chain or any related field.
• At least 1 year of working experience in warehousing (e-commerce is highly preferred).
• New graduate with potential profile is also welcomed.
• Proficient with Microsoft Excel.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Able to work on shift and day-off when required.

ทักษะ:

Analytical Thinking, English

ประเภทงาน:

งานประจำ

• Cross Function with Recovery Team for loss dispute/ follow up.
• Analyse & Follow up Loss internal SOC RC.
• Analyse & Follow up with LH for TP lost.
• Lost, Stuck, Hi Value Target by %loss.
• Stuck Lost Trend Analysis.
• Miss Sort Coordinator to Engineer/ LM.
• Product Feature Control Tower.
• Training new feature implementation.
• Request to update AWB sort codes.
• Requirements: Bachelor's degree in business administration, operation management, logistic management is plus.
• Knowledge on Operational activity and limitation.
• Strong Analysis to deep dive in detail and hypothesis for root cause.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Excellent written and verbal communication skills in English.
• G- Strong Analysis skill.

ประเภทงาน:

งานประจำ

• Inbound & Storage: Learn how we receive, sort, and store thousands of items from suppliers using smart logic and systems.
• Inventory Management: Help us keep our data 100% accurate through quarterly checks and smart item transfers within the warehouse.
• Order Fulfillment: Master the art of "Picking and Packing." You will ensure that customer orders are picked accurately and are in perfect condition.
• Quality Control & Troubleshooting: Become a problem-solver! You will handle "unhappy flows" fixing issues like damaged items, missing stock, or incorrect picks.
• Logistics Coordination: Work closely with SPX and other delivery partners to ensure every parcel starts its journey to the customer on time.
• Who We Are Looking For Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Fast Learners: You are curious and can pick up new systems and processes quickly.
• Problem Solvers: You enjoy fixing things and making processes better.
• Team Players: You like working with people and can communicate clearly.
• Resilient: You are comfortable working in a dynamic, high-energy warehouse environment.
• Why Join SCommerce? Hands-on Experience: Learn the "real" side of e-commerce logistics.
• Career Growth: We love promoting internal talent. This is your foot in the door!.
• Dynamic Culture: Work in a fun, fast-paced environment with a supportive team.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• End-to-end case ownership: Proactively monitor buyer/seller cases on the Google Sheets case tracker throughout the day; pick up, prioritize, and own cases end-to-end until resolution.
• Investigate via systems: Pull order and item histories from the WMS (e.g., pick/pack, staging, dispatch scans, inventory movements, returns) to determine facts and next actions.
• Coordinate with warehouse ops: Liaise with inbound/outbound, inventory control, retu ...
• Timely communication: Provide clear updates and ETAs to the Seller Team; document root cause, action taken, and final resolution in the tracker.
• Prevent recurrence: Log trends, raise incident reports where needed, and propose SOP or process improvements to reduce repeat issues.
• Daily reporting: Summarize case volumes, SLA performance, aging/backlog, and top causes at end of day; highlight blockers and escalations.
• Requirements: Vocational degree and above in any related field.
• At least 1 year of working experience in warehousing (e-commerce is highly preferred).
• New graduate with potential profile is also welcomed.
• Tools: Confident with Google Sheets (filters, pivot tables, lookups, basic formulas) and WMS navigation (order search, movement history, scan logs).
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Able to work in shift and day off.
• On-site availability: Able to work on-site in Wangnoi or Samut Sakhon; willing to support peak periods as needed.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Assurance, Product Design, Automation, English

ประเภทงาน:

งานประจำ

• Analyze product design documents to understand business requirements and create comprehensive test plans and test cases.
• Conduct thorough manual testing of new features and existing functionalities on mobile applications, with a focus on ShopeePay related.
• Develop and maintain a foundational set of automation test scripts to assist in regression testing and early issue detection in the development lifecycle.
• Investigate, document, and report bugs clearly and effectively, ensuring issues are tracked and resolved.
• Collaborate with cross-functional teams, including product managers and developers, to ensure that features meet quality standards and local requirements are implemented correctly.
• Act as a subject matter expert, providing valuable user insights and practical solutions to enhance the product.
• Requirements Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Minimum of 1-3 years of experience in mobile app testing, with a strong background in manual quality assurance.
• Basic experience with or a strong interest in QA automation, including setting up and running test scripts.
• Solid understanding of quality assurance methodologies, tools, and concepts.
• Experience in e-commerce, Fintech, or backend systems is a significant plus.
• Highly goal-driven, adaptable, and comfortable working in a fast-paced, dynamic environment.
• Excellent analytical, problem-solving, and communication skills, with great attention to detail.
• Proficient in both written and spoken English.

ทักษะ:

Express, Risk Management

ประเภทงาน:

งานประจำ

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders and culprits.
• Draft investigation reports for supervisor review.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects as assigned.
• Manage other Security-Related tasks as assigned.
• 1-Year contract (with the possibility of extension)
• Working from Monday to Saturday, with Sundays off
• Requirements: Bachelor's degree in a related field.
• Experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Availability to be on-call for emergency issues.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Check quality and quantities for Inbound shipment by comparing actual item with document.
• Analyse, tentative and solve the problem for daily work and monitor unusual situations including record data in WMS system.
• Communicate and coordinate with other internal and external team to solve problem for Inbound shipment.
• Ensure that all receiving materials and services are in line with specifications and requirements.
• Provide important information for supervisor to prepare department report.
• Improve skill and competencies for the team member to meet KPI target.
• To perform any other duties assigned by the supervisor or manager.
• Requirements Bachelor s Degree or Vocational degree in Logistic management, supply chain or any related field.
• At least 1 year of working experience in warehousing (e-commerce is highly preferred).
• New graduate with potential profile is also welcomed.
• Proficient with Microsoft Excel.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Able to work on shift and day-off when required.

ทักษะ:

Express, SQL, Excel, English

ประเภทงาน:

งานประจำ

• Analyze internal and external data (generally with SQL, Excel, Python).
• Apply structured framework to estimate hard-to-find information and deliver original insights.
• Improve existing estimation and forecast solutions by scrutinizing current assumptions, identifying how our understanding would change if assumptions change, and quantifying these uncertainty (i.e. sensitivity analysis).
• Translate complex data analysis into accessible business-focused reports and recommendations.
• Present results to management on a regular basis.
• Serving as in-house consultant for data-driven solutions.
• Collaborate with stakeholders to build analytics capabilities.
• Maintain data pipelines, dashboards and automations.
• Requirements: Bachelor degree or higher in a relevant field of study.
• Experience working with one or more languages for querying and analysis (e.g. SQL, Python). SQL is minimum required.
• Experience developing automation scripts in Python with Linux environment.
• Strong analytical skills and must be comfortable with analysis of quantitative data.
• Good structural thinker.
• Experience working with multiple stakeholders across various divisions.
• Satisfactory understanding in English.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and ability to work in a fast-paced and growth changing environment.
• Experience working with unstructured data is not necessary but is a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Social Media Management, Quality Assurance

ประเภทงาน:

งานประจำ

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

ประเภทงาน:

งานประจำ

• ตรวจสอบข้อมูลและการทำรายการของลูกค้า.
• วิเคราะห์ความเสี่ยงจากการผูกบัญชีธนาคาร และ/หรือ ข้อมูลการยืนยันตัวตนของลูกค้า.
• ติดต่อสื่อสารกับลูกค้าเพื่อทำการยืนยันตัวตน และยืนยันรายการ.
• ประเมินและวิเคราะห์ความเสี่ยงจากพฤติกรรมการทำรายการของลูกค้า.
• ตรวจสอบและติดตามการทำรายการที่มีความเสี่ยง เพื่อตัดสินใจในการอนุมัติหรือปฏิเสธรายการ.
• ประสานงานภายในทีมเพื่อพัฒนาขั้นตอนการทำงาน สำหรับรายการหรือสินค้าที่มีความเสี่ยงจากการทุจริต.
• รายงานธุรกรรมที่น่าสงสัยลงระบบงาน.
• Requirements: สำเร็จการศึกษาขั้นตํ่าในระดับปริญญาตรี (เกรดเฉลี่ยไม่ตํ่ากว่า 2.50).
• ประสบการณ์ในการทำงาน 0 - 2 ปี.
• หากมีประสบการณด้านวิเคราะห์ความเสี่ยง งานธนาคาร หรือ Customer Service จะพิจารณาเป็นพิเศษ.
• ทำงาน 5 วัน ต่อสัปดาห์ (วันหยุดอาจไม่ตรงวันเสาร์หรือวันอาทิตย์).
• สามารถทำงานกะกลางคืนในช่วงเวลาประมาณ 21.00 น - 06.00 น. หรือ 22.00 น.- 07.00 น.ได้.
• สามารถทำงานเป็นกะ และวันหยุดได้.
• สามารถทำงานร่วมกับผู้อื่นได้ มีมนุษยสัมพันธ์ดี.
• สามารถสื่อสารภาษาอังกฤษได้จะพิจารณาเป็นพิเศษ.
• สามารถทำงานล่วงเวลาได้.

ทักษะ:

Research, Social media, Public Relations, English

ประเภทงาน:

งานประจำ

• Regulatory Tracking: Monitor, track, and summarize daily/weekly updates on key legislative and regulatory developments in Thailand relevant to e-commerce, digital economy, and logistics (e.g., data privacy laws, new consumer protection guidelines).
• Research Assistance: Conduct background research and gather data to support the team's policy positions.
• Documentation: You might get the opportunity to assist in preparing drafts of policy submissions and internal policy briefings for management review.
• Stakeholder Engagement & Coordination Logistical Support: Provide essential administrative and logistical support for meetings, workshops, and events involving government officials, industry bodies, and external partners.
• Database Management: Maintain and update the Corporate Affairs team's stakeholder contact list and engagement tracker with accuracy and diligence.
• External Exposure: You might get the opportunity to attend external meetings with senior team members to observe policy discussions and learn effective engagement techniques.
• Communications & Media Support Media Monitoring: Monitor traditional and social media for relevant company mentions, industry news, and potential reputation issues.
• Materials Preparation: Assist in collating data, proofreading, and formatting external communication materials, such as press releases, talking points, and presentations.
• Crisis Support: You might get the opportunity to assist in preparing background materials during reputation or crisis management exercises.
• Corporate Social Responsibility (CSR) Execution Project Implementation: Support the day-to-day execution and logistics of local CSR initiatives and community engagement projects.
• Reporting: Assist in gathering success metrics, photos, and materials needed for internal and external CSR reporting.
• Requirements: Education: Bachelor s degree (Fresh Graduate) in Political Science, Public Administration, Law, Communications, International Relations, or a related discipline.
• Experience: Relevant internship experience in government, public relations, public policy, or a technology company is highly desirable but not mandatory.
• Knowledge: Demonstrable interest and foundational understanding of Thailand's regulatory and media landscape.
• Communication: Excellent written and verbal communication skills in both Thai and English are required.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Ability to work effectively in a fast-paced, high-pressure environment.
• A proactive attitude and a willingness to learn quickly from senior team members.

ทักษะ:

Express

ประเภทงาน:

งานประจำ

• Report Creation: Prepare and compile summary reports for management, presenting key workforce data insights in a clear and concise manner.
• Data Support: Assist in gathering, cleaning, and organizing data to support accurate reporting and dashboard updates.
• Documentation and Coordination: Maintain data-related documentation and coordinate with the data analyst to ensure timely and accurate reporting for decision-making.
• Requirements: Bachelor s degree in Business, Data analytics, Operations Management, or a related field.
• Fresh grad are welcome.
• Proficiency in creating professional summary reports using Google Sheets & Slides.
• Strong ability to ensure data accuracy and present findings clearly and effectively.
• Capable of managing multiple tasks, tracking data updates, and adhering to tight deadlines.
• Ability to convey data insights effectively to management and collaborate with the data analyst.

ทักษะ:

Automation, Quality Assurance, Assurance, English

ประเภทงาน:

งานประจำ

• Coordinate with CRM Campaign Management team and local teams across markets to ensure timely and accurate implementation of CRM campaigns, supporting a smooth user experience and effective campaign performance.
• Communicate effectively with local teams across markets, request accurate input, and manage submission timelines to avoid delays in campaign execution.
• Execute CRM campaigns using marketing automation platform Understand campaign briefs and test plans, and translate them into detailed requirements and campaign design f ...
• Manage the creation and updates of CRM communication channels such as emails, in-app push notifications, Whatsapp messages.
• Quality assurance of the campaign setup to ensure campaign accuracy before launch.
• Monitor campaign delivery in a timely manner and proactively identify any issues.
• Perform intermediate troubleshooting on issues related to delivery Investigate the issue and identify potential root causes.
• Raise ticket for further investigation and follow up closely until resolution.
• Communicate the outcome of troubleshooting and propose next steps.
• Coordinate with Product team to conduct UAT Test for CRM Platform features.
• Actively identify opportunities to improve operational efficiency in campaign setup and workflow processes.
• Requirements: Bachelor s degree in any field; data-related backgrounds are a plus. Fresh graduates are welcome to apply.
• Excellent organizational and time management skills. Ability to manage multiple campaigns simultaneously and meet deadlines.
• Strong attention to detail.
• Strong Logical thinking and problem-solving skills.
• Solid communication skills - able to communicate professionally in English.
• Ability to work collaboratively in a fast-paced, cross-functional team environment.
• Familiarity with marketing automation tools (e.g. Salesforce, Adobe) is a plus.
• Proficiency in Google Sheets/Excel is preferred.
• Able to work on weekends/holidays (when required).

ทักษะ:

Social media, Analytical Thinking, English

ประเภทงาน:

งานประจำ

• Affiliate Strategy & Growth: Collaborate with affiliate partners to develop social media strategies. Design large-scale campaigns to engage affiliate communities and drive initiatives to increase GMV and platform contribution.
• Influencer Acquisition: Identify high-potential KOLs and influencers through targeted internet searches. Acquire new partners by reaching out via cold calling and professional invitations to join the Shopee Affiliate Program.
• Brand Ambassador & Celebrity Management: Support the Brand Ambassador strategy, incl ...
• Performance Enhancement: Strengthen relationships with existing affiliates and partners to enhance overall campaign effectiveness and ensure high-quality collaboration.
• Requirements: Education: Bachelor s degree in any field (Fresh Graduates are highly encouraged to apply).
• Communication: Strong command of English and Thai, with the ability to communicate clearly and persuasively.
• Market Awareness: Strong interest in social media trends, influencer marketing, and the e-commerce industry.
• Interpersonal Skills: Natural ability to build relationships, negotiate, and collaborate with diverse groups of people.
• Adaptability: Proactive attitude with a willingness to learn in a fast-paced and dynamic environment.
• Analytical Thinking: Ability to combine creative ideas with logical thinking to drive measurable results.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Problem Solving, Excel, SQL, English

ประเภทงาน:

งานประจำ

• Work on a big scale project to come up with high level business strategy.
• Define KPI and top-line target for key business metrics for commercial team to followed.
• Face high business challenges to utilize and improve problem solving skill with high learning curves.
• Job Description: Strategically design scheme and improve monthly KPI to drive the organization to reach the target.
• Analyze complex data to find valuable insights in order to drive business performance.
• Demonstrate leadership to guide the overall project requirements in initiation, planning, execution, monitoring, evaluation, and closure.
• Organize and optimize project resources (budget, timeline, workforce).
• Coordinate with internal teams and external partners to solve errors.
• Requirements: Minimum Bachelor's degree in management, business or any related field.
• Minimum 3 years of work experience in related fields.
• Strong Excel skill is required.
• Basic SQL skill is required.
• Good communication and presentation skills, both speaking and written in Thai and English.
• Strong analytical skill and able to make judgement based on logical reasons.
• Good team players and leadership skills with growth mindset.
• Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines.
• Flexible in working hours (issues that require attention can occur outside normal working hours).

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Project Management

ประเภทงาน:

งานประจำ

• Assist in driving strategic initiatives (project-based role) across different markets and achieving business impact in growth, profitability, and efficiency.
• Learn and contribute to the overall strategy while gaining valuable experience.
• Work closely with local markets to identify opportunities and gaps, review problem statements, and generate useful solutions on regional strategic initiatives.
• Support data analysis and competitor benchmarking, take a hypothesis-driven approach to address business. challenges, identify new growth opportunities and initiate the project with a structured business case.
• Requirements: 1-3 years of experience working.
• Previous experience management consulting or e-commerce industry would be preferred.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills.
• Strong project management, stakeholder management and communication skills.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Manage the planning and implementation of Key People Initiatives including but not limited to Talent Management, Manpower Planning, and Organisational Development, as well as all associated administrative duties.
• Collaborate with Reg / Local stakeholder for annual talent review process, analyse and report key metrics, set guidelines for the talent cycle and ensure consistent execution across the business and regions.
• Monitor progress, assess people initiative effectiveness through feedback and data c ...
• Analyse data to identify trends, opportunities, and challenges. Serve as a business analyst to consolidate data across markets, sharing meaningful insights with stakeholders.
• Requirements: Bachelor s degree with 2-5 years of relevant HR or management consulting experience, with a specialisation in one of the domain practices - Talent Development, Key Talent Strategies, Performance & Rewards, Engagement.
• Strong analytical and strategic thinking skills: Quickly evaluates situations, combines strong business judgement and people intuition to reach well-founded decisions.
• Strong stakeholder management and communication (verbal and written) skills, ability to foster relationships, and work collaboratively across different seniority levels within Shopee.
• Able to work at pace while maintaining appropriate attention to detail and standards.
• Comfortable to work with ambiguity and empowerment.
• Proficiency in manpower planning and analytics experience is a plus.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Data Entry, SAP, Oracle

ประเภทงาน:

งานประจำ

• Lead the end-to-end onboarding process for all new warehouse staff, ensuring they are integrated into the culture and safety protocols from day one.
• Conduct hands-on, "on-the-floor" training for core warehouse functions (receiving, picking, packing, and shipping).
• Standardize training modules to ensure every worker, regardless of shift, receives the same high-quality instruction.
• WMS & Technical Mastery Act as the Subject Matter Expert (SME) for the Warehouse Management System (WMS).
• Train staff on handheld scanners, desktop interfaces, and system-driven workflows to minimize data entry errors and inventory discrepancies.
• Troubleshoot common user errors in the WMS and provide "just-in-time" retraining where needed.
• Strategic L&D Planning Collaborate with the corporate L&D Team to align warehouse training with broader organizational goals.
• Identify "skills gaps" within the current team and develop targeted training interventions.
• Maintain a training matrix to track certifications, equipment licenses (e.g., forklift), and refresher course deadlines.
• Performance & Quality Control Monitor the "Time to Productivity" for new hires, ensuring they hit performance benchmarks within the expected timeframe.
• Conduct regular audits of ground operations to ensure staff are following the "Principle Methods" (Standard Operating Procedures).
• Provide feedback to warehouse leads regarding staff performance and areas for improvement.
• Requirements: 3+ years in warehouse operations, with at least 1 year in a dedicated training or supervisory role.
• Advanced knowledge of WMS logic (e.g., SAP, Manhattan, Blue Yonder, or Oracle) is essential.
• Ability to translate complex technical processes into simple, actionable steps for a diverse workforce.
• Strong organizational skills to manage training schedules without disrupting high-volume warehouse output.
• Strong leadership, negotiation, and decision-making skills.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

SQL, Python, Excel, English

ประเภทงาน:

งานประจำ

• Developing reports, dashboards, analysis and some automations (will be generally with SQL, PYTHON, EXCEL, in-House tools).
• Assisting the various business units as a discussion partner to plan, strategise, and grow business by enabling data-driven decision-making.
• Serving as in-consultant who simplifies complex terminologies into more understandable insights to our internal clients.
• Producing actionable insights that will be used to support or devise new strategies.
• Requirements Master's or bachelor's degree in quantitative fields or a relevant field (e.g. Data Science/Computer Science) of study.
• 1-3 years experience in Data Analyst field.
• Experience using SQL languages for querying (Python is a plus).
• Experience working with multiple stakeholders across various divisions.
• Ability to make inferences from data and devise an appropriate course of actions.
• Time management to deliver deadlines.
• Satisfactory understanding of English.
• Comfortable working with large data sets and numbers.
• Self-starter with a can-do attitude.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Finance, Project Management, English

ประเภทงาน:

งานประจำ

• Liaise with seller experience, CTO, hub, on-site, and other related teams on data and insights.
• Assist on capacity and volume planning among all channels within first mile and hub.
• Responsible in the implementation of cross functional projects to ensure smooth execution within timelines and objectives.
• Coordinate and deep-dive into rationalizing the situations and propose improvements.
• Proactively identify issues and their root causes and response in a timely manner.
• Collaborate with operations, finance, and product team to make sure things run as plan.
• Requirements: 2-5 years experience in e-commerce, project management, operations, management consulting or related fields.
• Bachelor's degree in business administration, economics, engineering or related field.
• Outstanding analytical and numerical skills, comfortable working with large sets of data and complex analysis.
• Strong business acumen and critical thinking.
• Proactive and self-driven, high curiosity and drive to solve problems.
• Excellent communication and collaboration, high command in English and Thai.
• Skill in Excel, SQL/Python is a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Issue Identification & Resolution, analyze and troubleshoot issues reported by the CS and business teams. Provide quick workarounds and solutions to minimize operational disruptions. Escalate critical issues to the regional team when necessary.
• Communication & Stakeholder Management, collaborate with regional teams to explain and resolve issues. Maintain clear and continuous communication with the business team throughout the incident lifecycle.
• Prioritization & Impact Assessment, assess issue severity and prioritize fixes to en ...
• Product & Process Improvement, understand the features and functionalities. Regularly share issue insights with the team, propose feature improvements based on recurring problems, and provide necessary data to support feature requests.
• Documentation & Knowledge Sharing, track and document issues, resolutions, and best practices. Contribute to knowledge-sharing initiatives to improve troubleshooting efficiency.
• Requirements: Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Self-starter and a quick learner, independent and flexible, with strong customer focus.
• Effective troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan.
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders.
• Ability to work in a fast-paced with minimal assistance and dynamic environment.
• Fresh grad or 1 - 2 years of work experience in the E-Commerce or internet service industry is a plus.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Develop and execute end-to-end marketing projects to achieve business targets and KPIs for the cash loan service, SEasyCash.
• Deliver cross-selling initiatives across Sea Limited s ecosystem, including e-wallets, e-commerce, and digital products.
• Identify and explore external partnerships and synergies to drive growth and expand the reach of the cash loan service.
• Collaborate closely with the local BD team and regional teams to ensure smooth execution of marketing initiatives.
• Work with the regional team to evaluate budgets, track campaign performance, and provide data-driven insights for continuous improvement.
• Lead and manage ad-hoc marketing projects and special initiatives as required.
• Requirements: Bachelor degree and above in marketing, business administration, or any related field.
• 3 - 5 years of working experience in marketing-related fields.
• Work experience in project management or similar role.
• Proven track record in driving growth and managing marketing campaigns end-to-end.
• Excellent attention to details with the ability to deliver high-quality work on time.
• Strong communication skills and ability to work collaboratively with stakeholders.
• High proficiency in English both written and oral communication.
• Work experience in loan / financial industry is a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Google Ads, Meet Deadlines, English

ประเภทงาน:

งานประจำ

• Execution & QC: Coordinate with Strategy team and local teams to gather specific campaign requirements and creative assets. Responsible for the technical setup and quality control. Ensure accurate implementation of campaign namings and tracking parameters.
• Budget Management: Collaborate with Strategy team to allocate channel budgets and manage real-time pacing (daily/hourly) to ensure spend alignment.
• Campaign Strategy: Design and manage the campaign mix across channels. Manage brandi ...
• Performance Optimization: Maximize efficiency through bid adjustments, budget reallocations within campaign groups, and creative performance analysis.
• Test & Learn: Continuously learn from test results and update best practices to optimize campaign performance.
• Problem Solving: Troubleshoot delivery /performance issues internally and with external partners to overcome scalability bottlenecks.
• Reporting & Insights: Conduct weekly performance reviews and deepdives, providing data-driven insights and operational action plans to internal stakeholders.
• Operational efficiency - Collaborate with Ad Tech/ Product team to automate and streamline campaign setup and campaign management workflows.
• Requirements: Experience: 2+ years of hands-on performance marketing experience (Google, Meta, TikTok); Mobile App UA experience is a plus.
• Technical Savvy: Good understanding of tracking, attribution models, and online advertising technologies.
• Analytical Mindset: Outstanding data-driven skills with the ability to translate complex metrics into business insights and clear operational actions.
• Execution Excellence: Exceptional organizational skills with a sharp eye for detail and the ability to meet deadlines in a fast-paced environment.
• Communication: Strong English proficiency and stakeholder management skills to work effectively across regional and local teams.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, Data Analysis, English

ประเภทงาน:

งานประจำ

• Drive the growth of Affiliate marketing in Shopee, focusing on Creator growth.
• Conduct data analysis and competitor benchmarking, take a hypothesis-driven approach to address business challenges, identify new growth opportunities and initiate the project with a structured business case.
• Take ownership of Creator related projects and campaigns, partnering with cross-functional teams to conceptualize, launch, and review the project using data-driven insights.
• Contribute to the development of overall business strategy and long-term goals.
• Requirements: 1-3 years of working experience.
• Previous experience management consulting or e-commerce industry would be preferred.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills, comfortable with numbers.
• Effectively communicate in English and Thai.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

ทักษะ:

Automation, Data Analysis, SQL, English

ประเภทงาน:

งานประจำ

• Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
• Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
• Monitor system-wide abnormalities across modules and platforms; coordinate with tech teams, vendors, and external partners to resolve issues effectively.
• Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
• Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
• Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
• Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
• Lead continuous improvement initiatives to scale operations effectively and support business growth.
• Requirements:Bachelor s or Master s degree in Engineering, BBA, or any related field.
• Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
• Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English.
• Flexible with working hours to handle issues that may arise at unusual times.
• Proficient in data handling and organization, especially with MS Excel or Google Sheets.
• Ability to solve complex problems using data analysis; experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
• Has passion for the FinTech industry.

ทักษะ:

Enthusiastic, Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• We are seeking enthusiastic and motivated fresh graduates to join our dynamic team.
• As a Fresh Graduate, you will have the opportunity to gain hands-on experience, develop your skills, and contribute to our projects.
• You will work closely with experienced professionals, participate in training programs, and be involved in various tasks that support our organizational goals.
• Requirements: Recent graduate with a Bachelor's degree.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Eagerness to learn and adapt to new challenges.
• Ability to manage time effectively and prioritize tasks.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Legal, Social media, English

ประเภทงาน:

งานประจำ

• Perform daily marketing operations tasks for Digital Products with high accuracy to drive marketing and sales activities such as media set up and slot allocation, manage and fill in marketing trackers on daily, weekly and monthly basis.
• Collaborate with internal teams to support end to end operation for marketing campaign.
• Set up campaigns and manage visibility tasks.
• Work on any assigned project-based role to drive growth for Digital Products to increase user awareness and user retention.
• Work cross-functionally with business development, graphic designer, legal, and operation teams.
• Work with graphic designers to create banners, microsites, and social media content.
• Provide suggestions on improving the operation process for more efficiency and create banners, microsites, and social media content.
• Handle ad-hoc tasks for campaign setup when needed.
• Requirements:Bachelor's degree or equivalent in marketing, business administration, or any related field.
• Minimum 1 years of working experience in marketing or related fields.
• Strong executional abilities to deliver assigned tasks on time.
• Very detail-oriented and can work in high pressure environment.
• Strong communication skills and ability to work collaboratively in a team environment.
• Proficient in English both written and oral communication.
• Work experience in e-commerce / credit industry is a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Risk Management, Microsoft Office

ประเภทงาน:

งานประจำ

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders,witnesses, and/or other relevant parties.
• Draft investigation reports.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects and tasks as assigned.
• Requirements: Bachelor's degree in Laws, Political Science or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Minimum of 0-2 years of experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Experience in the logistics industry is a plus.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Skills in offender interrogation or interviewing.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills.
• Proficient in GSuite or Microsoft Office.
• Must have a private vehicle and a valid driver's license.
• Availability to be on-call for emergency issues.

ทักษะ:

Microsoft Office, Pleasant Personality, Fast Learner, English

ประเภทงาน:

งานประจำ

• Oversee real estate forecasting and lease management.
• Design workspace utilization, plan, and execute moving scenario.
• Create, maintain and execute the preventative maintenance schedule, ensuring that necessary repairs are noted and completed.
• Manage and track usage of company assets and office equipment.
• Maintain the upkeep of equipment and supplies to meet health and safety standards.
• Monitor the purchase and maintenance of an inventory of all supplies, equipment and services.
• Forecast and control Facility and Maintenance budget for facility management.
• Coordinate with building management team on daily basis for facility request, utility services, and building access.
• Requirements: Bachelor s degree in Hospitality or related field.
• Work experience as a Receptionist, Front Office Representative or similar role.
• Good computer skills: Microsoft office and able to use office equipment.
• Good communication in Both Thai and English.
• Pleasant personality, fast learner, enthusiastic and positive thinking.
• Service-minded is a must and able to work under pressure.

ทักษะ:

Express, Microsoft Office

ประเภทงาน:

งานประจำ

• Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week (Mon-Fri work at office / Sat work from home).
• New graduates are welcome.

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Ensure that performance of temp and full time staff followed WI.
• Monitor and record data in WMS.
• Ensure working process for zero damage/defect.
• Monitor the process and analyse to team member.
• Ensure that all products store in the right location with good condition.
• Ensure that replenishment quantity optimize with sale order.
• Handle return product in warehouse and store in the right location with good condition.
• Handle return product to seller process within timeline.
• Follow up the performance of day to day operations and coordinate with all team.
• Support all function process (Replenishment, RTS and etc.) in put away team and other department.
• To perform any other duties assigned by Team lead or supervisor.
• Requirements Junior high school or above.
• Working experience in warehousing is preferred.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Able to work on shift and day-off when required.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, YouTube, Project Management

ประเภทงาน:

งานประจำ

• Drive the growth of Affiliate marketing in Shopee, focusing on Creator growth.
• Develop and execute targeted paid social media advertising campaigns (TikTok, YouTube, IG) focused on maximizing affiliate traffic volume.
• Define, implement and execute affiliate growth projects for the Shopee s KOL Affiliates.
• Maintain and manage project timelines, expectations, tasks and resources.
• Conduct deep-dive analysis and understanding of the KOL landscape, performance trend, set targets and plan effective solutions and strategies for program growth.
• Utilize various data pools and metrics in daily operations to create dashboard and provide insights and performance reporting of projects to facilitate decision making.
• Responsible for monitoring and driving project KPIs to targets.
• Coordinate and roll-out project with key stakeholders, not limited to KOL Core Team, KOL Lead KAM, KOL KAM, and cross-team stakeholders.
• Contribute to the development of overall business strategy and long-term goals.
• Play a part in cross-functional projects as necessary.
• Requirements: +2 years of work experience, a plus if worked in project management role prior.
• Structured, able to plan end-to-end execution of initiatives, see through implementation of the initiative, as well as assess initiative effectiveness.
• Logical thinking and able to work in a fast-pace working environment under tight deadline.
• Solid knowledge and understanding of affiliate program and product management is a plus.
• Excellence in using Microsoft Office Excel / Google Sheet.
• Have creative thinking with strong analytical skills and problem-solving.
• Strong communication, interpersonal and problem-solving skills.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SQL, English

ประเภทงาน:

งานประจำ

• Manage end-to-end marketing initiatives such as CRM to drive new user acquisition and retention, including mechanics planning, budget optimization, user segment breakdown, testing and performance analysis.
• Regularly review and analyze key marketing metrics to provide insights that guide decision-making for campaign improvement.
• Conduct data-driven analysis to provide actionable insights and recommendations for current business direction on ShopeePay, Digital Products and Credit businesses.
• Design analysis framework, extract relevant data, run in-depth analysis, and deliver findings using suitable visualization and reporting tools to communicate and collaborate with related stakeholders.
• Support other special projects as requested.
• Requirements: At least 1 - 2 years of work experiences in areas of marketing analytics, business analytics, data analytics, strategy consulting, e-commerce or tech industries.
• Strong technical skills with experience in SQL is a must.
• Intermediate MS Excel and Google Sheet skills, capable of utilizing different formulas and features to drive desired result.
• Strong analytical and logical reasoning skills.
• Strong sense of ownership over their work and long-term goals; a self-starter.
• Excellent communication skills in both written and verbal format in Thai and English.
• Reliable and good team player who enjoys a fast-paced and iterative environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.