ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Develop and implement comprehensive security policies and procedures in compliance with laws and regulations and Shopee regional's security standards.
• Monitor and assess potential security risks, establish preventive measures, and minimize the occurrence of security incidents.
• Coordinate and lead the security team, conducting regular training to build skills and competence of security manpower.
• Maintain a good relationship with local law enforcement agencies to handle potential security incidents and ensure compliance.
• Managing facility and infrastructure support in build up cctv coverage in place ensuring it has managed function as intended including CCTV monitoring.
• Execute security protocol to manage and enforce the compliance of parties involved.
• Summarize monthly KPI and set a monthly meeting with security management team.
• A dequate security manpower is managed during campaign and BAU days.
• To develop body searching standard, frisking process and thief management.
• Guard tour management system.
• Monitor and evaluate the daily, weekly and monthly performance of Security Leaders and Guards to ensure: Perform additional duties as assigned by the reporting manager.
• Requirements:Bachelor's degree or above in Security Management, Occupational health and Safety, or related fields.
• More than 3 years of experience in security management, with a preference for experience in logistics and supply chain/E-commerce business.
• Familiarity with Thai security regulations and International's security management system with strong risk assessment capabilities.
• Qualified TAPA FSR (if applicable) would be advantageous.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Project Management

ประเภทงาน:

งานประจำ

• Assist in driving strategic initiatives (project-based role) across different markets and achieving business impact in growth, profitability, and efficiency.
• Learn and contribute to the overall strategy while gaining valuable experience.
• Work closely with local markets to identify opportunities and gaps, review problem statements, and generate useful solutions on regional strategic initiatives.
• Support data analysis and competitor benchmarking, take a hypothesis-driven approach to address business. challenges, identify new growth opportunities and initiate the project with a structured business case.
• Requirements: 1-3 years of experience working.
• Previous experience management consulting or e-commerce industry would be preferred.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills.
• Strong project management, stakeholder management and communication skills.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, English

ประเภทงาน:

งานประจำ

• Responsibility to ensure the success of key merchants on Shopee platform including driving Revenue and smooth operation.
• Educating Chinese sellers on Shopee features, Shopee promotional campaigns and market insights.
• Building good relationships and trust with merchants to understand more about their business and their key success factors.
• Interact with stakeholders of different teams (example category management, search) to ensure products sold by new sellers receive enough visibility on the product pages.
• Implement campaigns for new sellers, analyze and report their performance.
• Interact with other local teams to share knowledge and replicate best practices.
• Forecast volume and number of new sellers and activities required to incubate them.
• Update the management team on weekly progress.
• Requirements: Fluent Chinese (HSK 5, 6), and excellent written and spoken English skills.
• E-commerce experiences.
• Category knowledge directly work under Home & Appliance category.
• Bachelor or Master Degree in BBA or related fields.
• 3-5 years experienced in Key Account, Merchandiser, Business Development would be a plus.
• Logical thinking and strong problem solving skills.
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person.
• Good command of English.
• Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs.

ทักษะ:

Automation, Data Analysis, SQL, English

ประเภทงาน:

งานประจำ

• Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
• Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
• Monitor system-wide abnormalities across modules and platforms; coordinate with tech teams, vendors, and external partners to resolve issues effectively.
• Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
• Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
• Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
• Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
• Lead continuous improvement initiatives to scale operations effectively and support business growth.
• Requirements:Bachelor s or Master s degree in Engineering, BBA, or any related field.
• Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
• Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English.
• Flexible with working hours to handle issues that may arise at unusual times.
• Proficient in data handling and organization, especially with MS Excel or Google Sheets.
• Ability to solve complex problems using data analysis; experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
• Has passion for the FinTech industry.

ทักษะ:

Express

ประเภทงาน:

งานประจำ

• Report Creation: Prepare and compile summary reports for management, presenting key workforce data insights in a clear and concise manner.
• Data Support: Assist in gathering, cleaning, and organizing data to support accurate reporting and dashboard updates.
• Documentation and Coordination: Maintain data-related documentation and coordinate with the data analyst to ensure timely and accurate reporting for decision-making.
• Requirements: Bachelor s degree in Business, Data analytics, Operations Management, or a related field.
• Fresh grad are welcome.
• Proficiency in creating professional summary reports using Google Sheets & Slides.
• Strong ability to ensure data accuracy and present findings clearly and effectively.
• Capable of managing multiple tasks, tracking data updates, and adhering to tight deadlines.
• Ability to convey data insights effectively to management and collaborate with the data analyst.

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• Support Line haul Operations team for daily operations (To be the key contact point of all parties both internal and external).
• Reconcile and create Daily truck usage report or any other report.
• Support Linehaul ground operation.
• Recheck and follow all trucks to arrive On-time at each stations.
• Coordinate with subcontractor company to inform daily operation issue or calling extra truck.
• Coordinate with subcontractor company to inform/adjust number of truck need or truck scheduling.
• Planning daily truck usage to support daily operation.
• Efficiently manage number of truck needed to cope with daily parcel.
• Others task related to Linehaul Scope.
• Requirements: Bachelor's degree in Logistic, Business Administration, Supply chain or related field.
• Availability to work on Mon-Sat.
• Experience in the logistics industry is a plus.
• Having experience in Administration, Coordinator or related field is a plus.
• Excellent in communication, negotiating, and co-ordinate with internal and external stakeholders.
• Moderate in Microsoft office or G Sheet skills.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Problem Solving, Excel, SQL, English

ประเภทงาน:

งานประจำ

• Work on a big scale project to come up with high level business strategy.
• Define KPI and top-line target for key business metrics for commercial team to followed.
• Face high business challenges to utilize and improve problem solving skill with high learning curves.
• Job Description: Strategically design and improve monthly KPI to drive the organization to reach the target.
• Analyze complex data to find valuable insight in order to drive performance.
• Demonstrate leadership to guide the overall project requirements in initiation, planning, execution, monitoring, evaluation and closure.
• Organize and optimize project resources (budget, timeline, workforce).
• Coordinate with internal teams and external partners to solve errors.
• Requirements: Minimum Bachelor's degree in management, business or any related field.
• 1-3 years of work experience in related fields.
• Strong Excel skill is required.
• Basic SQL skill is required.
• Good communication and presentation skills, both speaking and written in Thai and English.
• Strong analytical skill and able to make judgment based on logical reasons.
• Good team players and leadership skills with growth mindset.
• Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines.
• Flexible in working hours (issues that require attention can occur outside normal working hours).

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Finance, Project Management, English

ประเภทงาน:

งานประจำ

• Liaise with seller experience, CTO, hub, on-site, and other related teams on data and insights.
• Assist on capacity and volume planning among all channels within first mile and hub.
• Responsible in the implementation of cross functional projects to ensure smooth execution within timelines and objectives.
• Coordinate and deep-dive into rationalizing the situations and propose improvements.
• Proactively identify issues and their root causes and response in a timely manner.
• Collaborate with operations, finance, and product team to make sure things run as plan.
• Requirements: 2-5 years experience in e-commerce, project management, operations, management consulting or related fields.
• Bachelor's degree in business administration, economics, engineering or related field.
• Outstanding analytical and numerical skills, comfortable working with large sets of data and complex analysis.
• Strong business acumen and critical thinking.
• Proactive and self-driven, high curiosity and drive to solve problems.
• Excellent communication and collaboration, high command in English and Thai.
• Skill in Excel, SQL/Python is a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Issue Identification & Resolution, analyze and troubleshoot issues reported by the CS and business teams. Provide quick workarounds and solutions to minimize operational disruptions. Escalate critical issues to the regional team when necessary.
• Communication & Stakeholder Management, collaborate with regional teams to explain and resolve issues. Maintain clear and continuous communication with the business team throughout the incident lifecycle.
• Prioritization & Impact Assessment, assess issue severity and prioritize fixes to en ...
• Product & Process Improvement, understand the features and functionalities. Regularly share issue insights with the team, propose feature improvements based on recurring problems, and provide necessary data to support feature requests.
• Documentation & Knowledge Sharing, track and document issues, resolutions, and best practices. Contribute to knowledge-sharing initiatives to improve troubleshooting efficiency.
• Requirements: Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Self-starter and a quick learner, independent and flexible, with strong customer focus.
• Effective troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan.
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders.
• Ability to work in a fast-paced with minimal assistance and dynamic environment.
• Fresh grad or 1 - 2 years of work experience in the E-Commerce or internet service industry is a plus.

ทักษะ:

Express, Microsoft Office

ประเภทงาน:

งานประจำ

• Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week (Mon-Fri work at office / Sat work from home).
• New graduates are welcome.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Assurance, Express, Compliance, English

ประเภทงาน:

งานประจำ

• Collaborate with the Process Excellence team to define and refine process standards, improving both quality and operational efficiency.
• Prepare and present quality reports and performance metrics to key stakeholders, representing the team in important meetings.
• Monitor non-compliant behavior, execute disciplinary actions, and implement penalties to uphold high standards of compliance.
• Lead initiatives to enhance audit methodologies, including streamlining audit processes.
• Drive continuous improvement by identifying operational gaps and working with teams to implement effective solutions.
• Guide, coach and support subordinates and operations at all levels as required.
• Requirements: Bachelor s degree in a related field.
• 3+ years of experience in quality assurance, audit, or operations in a fast-paced environment.
• Strong analytical and problem-solving skills with experience in data-driven decision making.
• Excellent communication skills, both verbal and written, with the ability to present complex data effectively.
• Proficient in project management tools (e.g., Google Workspace).
• Ability to work collaboratively in multicultural environments and adapt to changing priorities.
• Ability to identify a set of prioritize problems and develop a sound hypothesis for the stated problems.
• Fluent in both Thai and English.
• End-to-end ownership for initiatives is expected.
• Strong Leadership skill.

ทักษะ:

Compliance, Finance

ประเภทงาน:

งานประจำ

• Manage end-to-end procurement processes to ensure purchases are made on time, within the budget timeframe, and in compliance with internal policies and procedures.
• Collaborate closely with internal stakeholders, including operations, finance, and related teams, to understand procurement requirements and provide proactive solutions.
• Conduct regular evaluations of supplier performance with a focus on quality, delivery reliability, and service consistency.
• Maintain accurate and updated records of purchase requests and procurement documentation.
• Support the development and implementation of procurement strategies for assigned sub-categories to optimize cost, quality, and service levels.
• Monitor usage trends, analyze spend data, and identify opportunities for cost savings and process efficiencies in each category.
• Resolve day-to-day issues such as supply issues, delivery delays, and quality concerns in coordination with suppliers and internal teams.
• Requirements: Bachelor s or Master's Degree in related field.
• Minimum 3 - 4 years procurement experience in warehouse-related categories, covering consumables, equipment, and services (e.g., internet setup, CCTV installation).
• Having experience in procurement scope i.e. logistics, construction, or warehouse business (will be an advantage).
• Talent in negotiations and networking.
• Knowledge of sourcing and procurement techniques.
• Accurate and precise attention to detail.

ประสบการณ์:

2 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• 5-year program filled with on-the-job cross-functional experience and learning opportunities within the Operations of Shopee, the leading e-commerce company in Southeast Asia.
• Assignment and ownership of Operations business-critical targets (KPIs) and meaningful projects.
• On-the-ground rotations in Warehouse, Sorting Center and Hubs across the country designed for future Operations leaders.
• Dedicated Manager, Buddy and Mentor committed to help you succeed every step of the way.
• Remark: Please note that applicants may apply to only one program, either GDP or FLP. However, if we find that your profile is a better fit for the program you did not apply to, we may offer you an alternative opportunity later in the application process.
• Rotation Opportunities Rotation 1 - Ground (3-mth) - Supervisor level.
• Rotation 2 - Ground (3-mth) - Supervisor level.
• Rotation 3 - Project (6-mth) - Project team level.
• Rotation 4 - Ground (6-mth) - Manager level.
• What Is The Selection Process? Shortlisted candidates will go through a rigorous selection process with our recruitment and management teams. Application: August 2025 - 18 October 2025.
• Online Assessment: August - November.
• Behavioural Interview: August - November.
• Group Case Assessment: October - November.
• Interview with Senior Leaders: November - December.
• Requirements: Bachelor's degree in any discipline, with no more than 2 years of full-time working experience in any industry (as at 18 October 2025).
• An aspiring game-changer who is excited to learn, immerse and contribute to make online shopping accessible, easy and enjoyable.
• An analytical and solution-centered thinker.
• An effective communicator who can lead a team and collaborate with peers and stakeholders.
• A resilient future leader who can navigate in a fast-paced environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Assurance, Product Design, Automation, English

ประเภทงาน:

งานประจำ

• Understand business requirements by analyzing product design document of the features / tasks assigned for e-wallet and credit.
• Create test cases and prepare test data, set up exit criteria for ShopeePay-related features.
• Test execution to find any design or development defects that might have been neglected when designing or developing a software application.
• Work with a regional team to ensure that the requirements from locals are implemented correctly.
• Investigate, report bugs, and ensure features are working as expected, all processes are controlled and monitored.
• Act as subject matter expert, and provide practical solutions to operation teams. Give the user's point of view for next enhancements.
• Collaborate with the product team to monitor all work according to the required quality system and evaluate all standard operating procedures to ensure the effectiveness of all features.
• Set up an automation test script to identify issues in the development process and detect live issues early.
• Requirements: Bachelor s degree in Computer Science, Technology, Engineering or a related field.
• Minimum 1 year of working experience in end-user testing, mobile app testing or a similar role.
• Working knowledge of tools, methods and concepts of quality assurance.
• Previous work experience in e-commerce, Fintech, backend systems or social media industry would be an advantage.
• Previous working experience as a QA automation engineer would be an advantage.
• Highly goal driven and able to work well in fast-paced environment.
• Strong attention to details, analytical, and problem-solving skills.
• Great team player and possess good communication skills both verbal and written.
• Good English language skills.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Excel

ประเภทงาน:

งานประจำ

• Lead strategic backlog management across operations; drive structured resolution and sustainable process of Loss & damage, backlogs across network related to team s KPI.
• Translate Loss & Damage and backlogs healths / metrics into strategic and operational initiatives to improve buyer experience overtime.
• Lead strategic projects related to loss & damage,reduction in network.
• Cross-functional coordination to align on mitigation actions and decisions ensuring strategic alignment and agile execution.
• Leverage on logical thinking to optimize working processes, provide and execute solutions to improvements in operational process, cost, quality and lead-time.
• Oversee Operational compliances with regards to Recovery team.
• Requirements: Bachelor's degree in Engineering; Economics; Logistics, Supply chain management, Business administration, or a related field.
• 3-5 years of experience in strategy; process improvements, PMO of supply chain projects.
• Background in Management Consulting is a huge plus.
• Excellent communication skills and stakeholder management skills.
• Self-driven and good leadership skills to facilitate cross functional interactions.
• Experience in leading the small sized team (3-5).
• Strong analytical skills to conduct data-driven decisions.
• Be creative in problem-solving.
• Proficient in Excel and PowerPoint.

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Manage the planning and implementation of Key People Initiatives including but not limited to Talent Management, Manpower Planning, and Organisational Development, as well as all associated administrative duties.
• Collaborate with Reg / Local stakeholder for annual talent review process, analyse and report key metrics, set guidelines for the talent cycle and ensure consistent execution across the business and regions.
• Monitor progress, assess people initiative effectiveness through feedback and data c ...
• Analyse data to identify trends, opportunities, and challenges. Serve as a business analyst to consolidate data across markets, sharing meaningful insights with stakeholders.
• Requirements: Bachelor s degree with 2-5 years of relevant HR or management consulting experience, with a specialisation in one of the domain practices - Talent Development, Key Talent Strategies, Performance & Rewards, Engagement.
• Strong analytical and strategic thinking skills: Quickly evaluates situations, combines strong business judgement and people intuition to reach well-founded decisions.
• Strong stakeholder management and communication (verbal and written) skills, ability to foster relationships, and work collaboratively across different seniority levels within Shopee.
• Able to work at pace while maintaining appropriate attention to detail and standards.
• Comfortable to work with ambiguity and empowerment.
• Proficiency in manpower planning and analytics experience is a plus.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Legal, Problem Solving, English

ประเภทงาน:

งานประจำ

• Able to identify and solve any related issues for buyer and merchant in ShopeeFood.
• Coordinate with partners/banks in order to check transactions status and any related Financial issue for buyer and merchant.
• Support partners on solving third party s technical issues.
• Support partners/banks on any customer problems.
• Manage complaint cases or any legal issue related.
• Coordinate and support with other teams internally on related operations issues, e.g. Product and Marketing.
• Requirements: Bachelor's Degree in any fields.
• 1 year experience in operations field or more.
• Gave customers centrics mindset.
• Good analytical and problem solving skills.
• Strong communication skills both written and verbal.
• Strong human relation with others.
• Able to communicate in English will be an advantage.
• Able to work as a shift and on weekends.
• Able to work flexible hours.
• Able to working shift 5 days a week (day off varies).

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Gather and develop business requirements; construct workflow diagrams and technical documentation; communicate product features; review BRD / PRD as required by business requirements.
• Understand and translate customer needs into business and technology solutions, provide consultation of payment services, functional, application designs and ensure technology and business solutions represent business requirements.
• Analyze, support and develop the feasibility of requirements, project plans, schedul ...
• Manage all change requests, keep track of the timeline, validate all schedule impacts, and communicate changes to all teams.
• Work cross-functionally with our stakeholders, business and technology teams to ensure timely and quality release of product / enhancements.
• Monitor project progress by tracking activities; resolving issues; recommending actions to ensure timely completion.
• Requirements: Minimum 1 year of experience as a Product Manager or Business Analyst in Banking platform, E-wallet, or IT solution industry.
• Proficient in working with numbers and data organization.
• Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.
• Strong ability to grasp technical concepts and simplify them for clear communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to speak and write in English.
• Strong knowledge of payment services background is a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SQL, English

ประเภทงาน:

งานประจำ

• Manage end-to-end marketing initiatives such as CRM to drive new user acquisition and retention, including mechanics planning, budget optimization, user segment breakdown, testing and performance analysis.
• Regularly review and analyze key marketing metrics to provide insights that guide decision-making for campaign improvement.
• Conduct data-driven analysis to provide actionable insights and recommendations for current business direction on ShopeePay, Digital Products and Credit businesses.
• Design analysis framework, extract relevant data, run in-depth analysis, and deliver findings using suitable visualization and reporting tools to communicate and collaborate with related stakeholders.
• Support other special projects as requested.
• Requirements: At least 1 - 2 years of work experiences in areas of marketing analytics, business analytics, data analytics, strategy consulting, e-commerce or tech industries.
• Strong technical skills with experience in SQL is a must.
• Intermediate MS Excel and Google Sheet skills, capable of utilizing different formulas and features to drive desired result.
• Strong analytical and logical reasoning skills.
• Strong sense of ownership over their work and long-term goals; a self-starter.
• Excellent communication skills in both written and verbal format in Thai and English.
• Reliable and good team player who enjoys a fast-paced and iterative environment.

ทักษะ:

Problem Solving

ประเภทงาน:

งานประจำ

• Being a team key person to take responsibility for internal product issues and review new features related, solve internal issues, and coordinate with stakeholders.
• Acted as a contact point between the operation excellent team and the day-to-day operation team to drive improvement project and being a project executor.
• Analyze, monitor, and drive improvement projects to ensure all projects run smoothly.
• Analyze gathered information to form an action plan, simplify and break down activities into granular levels before execute.
• Managed operations and collaborated with multiple teams, including internal team, operation excellent, product, and other operational functions, to help the organization achieve its business objective.
• Requirements: Bachelor's degree in Business Administration, Logistic, Supply Chain or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Proven experience in managing subcontractors to ensure efficient coordination and timely task completion.
• Strong analytical, logical thinking and problem solving skills.
• Ability to coordinate effectively with cross-functional teams.

ประเภทงาน:

งานประจำ

Department Operations LevelEntry Level LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

ทักษะ:

Enthusiastic, Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• We are seeking enthusiastic and motivated fresh graduates to join our dynamic team.
• As a Fresh Graduate, you will have the opportunity to gain hands-on experience, develop your skills, and contribute to our projects.
• You will work closely with experienced professionals, participate in training programs, and be involved in various tasks that support our organizational goals.
• Requirements: Recent graduate with a Bachelor's degree.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Eagerness to learn and adapt to new challenges.
• Ability to manage time effectively and prioritize tasks.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Excel, SQL, Tableau

ประเภทงาน:

งานประจำ

• Work to support management on business strategy and planning for driver supply.
• Define, implement, and execute strategy to improve business growth, efficiency, and P&L.
• Analyze short to medium term issues impacting supply growth in the food delivery business. This includes driver segmentation, conversion funnel optimization, churn analysis, market scans and experimentation.
• Use strong interpersonal skills drive and coordinate with other departments to plan and execute cross functional initiatives.
• Forecast cost and other key initiatives for weekly, monthly and quarterly planning cycles.
• Drive innovation via continuous iteration of segmentation methods, identification of high potential opportunities to A/B test, collaboration with product team for improvement opportunities.
• Manage day to day business by being able to anticipate potential roadblocks and issues, while also being able to quickly solve problem.
• Build presentation to influence senior stakeholders and enable data driven decision making.
• Requirements: A minimum of 2-3 years of relevant work experience in technology firms, financial services or top tier management consulting.
• Confident in processing and analyzing complex data sets using Excel.
• An analytical mindset and strong business acumen with experience using AppAnnie, SQL, Tableau, and Google Suites.
• Advanced statistical modeling (e.g. Machine Learning) skillset is a plus.
• A start-up attitude - willing to work hard to get things done.
• Pure hustle and passion for building a new consumer business in a competitive market.
• A team player who doesn't mind rolling up your sleeves to do the day-to-day work.

ทักษะ:

Express, SQL, Excel, English

ประเภทงาน:

งานประจำ

• Analyze internal and external data (generally with SQL, Excel, Python).
• Apply structured framework to estimate hard-to-find information and deliver original insights.
• Improve existing estimation and forecast solutions by scrutinizing current assumptions, identifying how our understanding would change if assumptions change, and quantifying these uncertainty (i.e. sensitivity analysis).
• Translate complex data analysis into accessible business-focused reports and recommendations.
• Present results to senior management on a regular basis.
• Serving as in-house consultant for data-driven solutions.
• Collaborate with stakeholders to build analytics capabilities.
• Requirements: Bachelor's degree or higher in a relevant field of study.
• Experience working with one or more languages for querying and analysis (e.g. SQL, Python).
• Strong analytical skills and must be comfortable with analysis of quantitative data.
• Good structural thinker.
• Experience working with multiple stakeholders across various divisions.
• Satisfactory understanding in English.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and ability to work in fast-paced and growth changed environment.
• Experience working with unstructured data is not necessary but is a plus.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Branding, Google Ads, Analytical Thinking

ประเภทงาน:

งานประจำ

• Manage a portfolio of high-spending sellers and provide tailored Shopee Ads consultation.
• Design and execute ads strategy using Shopee Ads tools such as Product Ads, Shop Ads, Branding Ads and Content Ads.
• Drive on platform Ads Spend growth by identifying untapped potential and providing data-driven recommendations.
• Monitor performance metrics like ROAS, GMV, CTR, conversion Rate, and optimize campaigns accordingly.
• Conduct regular business reviews (monthly or quarterly) with sellers, showcasing performance and improvement areas.
• Work closely with internal teams (Category, Marketing, Product) to align campaign timing and maximize exposure.
• Push sellers to adopt advanced ad solutions or participate in feature testing (e.g., GMV Max beta, new targeting tools).
• Support in educating sellers on Shopee Ads best practices, budget planning, and feature updates.
• Requirements: Bachelor s Degree in Marketing, Business, Economics, or related field.
• 1-3 years of experience in digital advertising, performance marketing, or key account management in an e-commerce or agency environment. (Fresh graduate is welcome to apply).
• Prior experience managing Shopee Ads or similar on-platform ads tools (e.g., Lazada Ads, TikTok Ads, Meta Ads, or Google Ads).
• Strong analytical thinking with experience using Excel, dashboards, or BI tools for performance tracking.
• Familiarity with ads KPIs: ROAS, GMV, CTR, Conversion Rate.
• Confident in client-facing communication, storytelling with data, and influencing stakeholders.
• A growth mindset, with the ability to push clients on budget decisions and act as a true consultant, not just an executor.

ทักษะ:

Express, Microsoft Office

ประเภทงาน:

งานประจำ

• Responsible for Fleet and Hub Operations performance.
• Assisting the management in day-to-day coordination of business operational activities and administrative tasks.
• Ability to handle or assist projects in terms of working scope and operation performance tracking.
• Coordinate with hub for examining in business operation.
• Summarize operations performance and ground staff attendance.
• Solving issues related to the work-flow operation.
• Requirements: Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Adaptability and flexibility.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week from 9:00 AM to 6:00 PM (Alternating holidays on Saturdays / Sundays).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Express, English

ประเภทงาน:

งานประจำ

• Manage and lead the HSE team to the overall administration and implementation of HSE.
• Guide, support and facilitate ownership, implementation and improvement of HSE requirements including workplace safety, personal safety, asset integrity and management of health, security and environmental hazards.
• Register all incidents in company incident database, perform investigations, to understand the causes and influencing factors.
• Carry out and document routine HSE inspections and facilitate for weekly, monthly management HSE meetings locally and with regional team.
• Ensure that training and awareness programs are carried out as planned.
• Requirements Good command both of English and Thai.
• Bachelor's degree in Occupational Health & Safety or a related field, graduate with adequate *HSE qualifications/accreditation.
• 5+ years of work experience in as HSE professional.
• Experience in delivering HSE training, performing HSE audits and incident investigation.
• Excellent communication, leadership, and problem-solving skills.
• Strong knowledge of local and international HSE regulations and best practices.
• Able to work with limited supervision and deliver results within challenging deadlines and under pressure.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Identify and assess potential hazards and risks in the workplace.
• Develop and implement strategies to eliminate or control those risks.
• Conduct regular inspections and audits to ensure compliance with safety standards.
• Ensure that all policies and procedures are up-to-date and compliant with relevant regulations.
• Provide training to employees on health and safety procedures and regulations.
• Investigate workplace incidents and accidents to determine root causes.
• Assist with emergency response during actual incidents.
• Requirements: Bachelor's degree in Occupational Health & Safety or a related field, graduate with adequate *HSE qualifications/accreditation.
• 3-5 years of work experience in as HSE professional.
• Experience in delivering HSE training, performing HSE audits and incident investigation.
• Excellent communication, leadership, and problem-solving skills.
• Strong knowledge of local and international HSE regulations and best practices.
• Able to work with limited supervision and deliver results within challenging deadlines and under pressure.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Support Line Haul Operations team for daily operations (To be the key contact point of all parties both internal and external).
• Reconcile and create daily truck usage report or any other report.
• Support Line Haul ground operation.
• Recheck and follow all trucks to arrive on-time at each station.
• Coordinate with subcontractor companies to inform daily operation issues or calling to request extra trucks.
• Coordinate with subcontractor companies to inform/adjust number of trucks needed or truck scheduling.
• Planning daily truck usage to support smooth daily operations.
• Efficiently manage number of trucks needed to cope with daily parcels.
• Other tasks related to Line Haul Scope.
• Requirements: Develop and enforce SOP, policies and procedures to ensure efficient and safe operations.
• Work closely with other departments to ensure smooth rollout and integration of processes.
• Ensure operations compliance to SOP.
• Continuously seek opportunities for process improvements and cost reductions.
• Analyze operation data to identify issues or opportunities for improvements.
• Work with operation team to implement the changes and measure success.
• Any other tasks/responsibilities as assigned by your reporting manager.
• Bachelor's Degree with 1-3 years of experience preferably in logistics industry.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Market Research, Research, Data Analysis

ประเภทงาน:

งานประจำ

• Evaluate and optimize strategies, processes, and performance tracking models across regional operations, including cost structures and workforce sizing (spanning several thousand employees across functions).
• Conduct market research and deep-dive data analysis to uncover insights and inform business planning.
• Work cross-functionally to shape go-to-market strategies, test hypotheses, and improve performance outcomes.
• Align priorities and goals with senior stakeholders, translating high-level strategies into actionable plans.
• Lead and support the execution of strategic initiatives across people, process, and technology dimensions.
• Monitor implementation outcomes and refine approaches to maximize impact.
• Coordinate cross-functional projects to support continuous improvement and sustainable growth.
• Requirements: 8+ years of experience in management consulting, strategy, or related areas (e.g. e-commerce, tech, supply chain, regional/global project management).
• Proven track record in developing and implementing business strategies and managing complex projects or programs.
• Strong analytical skills with the ability to translate data into strategic insights.
• Comfortable navigating ambiguity and solving unstructured problems.
• Ability to balance big-picture thinking with attention to detail.
• Strong collaboration skills and ability to influence across functions.
• Passion for driving impact in a fast-paced, high-growth environment.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Automation, Analytical Thinking

ประเภทงาน:

งานประจำ

• Apply data analytical skills and analyze complex datasets using SQL, Excel, and uncover key trends and insights to identify listings and violations within the Shopee content ecosystem mitigate risk for the platform and ensure good user experience.
• Design and maintain dashboards, trackers, and reports to monitor KPIs and measure progress toward strategic goals.
• Act as a data-driven consultant, advising teams on strategic direction and sustainable operational improvements.
• Work with product team to support the development of features and models to drive automation and more effective content governance.
• Design and review operational processes to drive agent productivity and quality improvements of content moderation.
• Manage the rollout and adoption of initiatives and features, including writing requests, coordinating with regional stakeholders, developing training material, reporting and tracking of impact.
• Requirements: Relevant Degree in Business, Engineering, or a related field.
• Minimum 3 years working experience in management consulting or a technology company.
• Proficiency in analytical thinking, critical reasoning, and problem-solving.
• Exceptional stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds.
• Proven ability to work collaboratively with various stakeholders in a dynamic and multicultural environment.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Ability to apply analytical thinking with strong interest in working with large data sets.
• Experience/proficiency in SQL and/or excel is required.
• Ability to thrive in a dynamic and collaborative environment.

ทักษะ:

Express, Risk Management

ประเภทงาน:

งานประจำ

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders and culprits.
• Draft investigation reports for supervisor review.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects as assigned.
• Manage other Security-Related tasks as assigned.
• 1-Year contract (with the possibility of extension)
• Working from Monday to Saturday, with Sundays off
• Requirements: Bachelor's degree in a related field.
• Experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Availability to be on-call for emergency issues.

ทักษะ:

Express, Automation, Problem Solving, English

ประเภทงาน:

งานประจำ

• Lead end to end implementation of the new sorting center and regional center.
• Design and work with regional team to align on new automation systems.
• Build and setup new construction project from planning to full operation running.
• Work with functional stakeholders both internal and external to understand all requirement and limitations.
• Identify risks and mitigations.
• PMO all tasks associated with the new projects.
• Communicate project strategy and objectives with relevant departments and colleagues.
• Analyze all options, solutions, and impacts of initiatives.
• Monitor Middle-mile performance and provide solutions for issues found.
• Act as SWAT team for middle-mile during critical moment.
• Requirements:Great problem solving skills. Proactive and able to use initiative.
• Strong business sense and able to improve operating planning through clear business view.
• Strong analytical skills and able to make judgment based on logical reasons. Able to draw insights from complex data.
• Well-developed interpersonal and communication skills. Able to communicate clearly and concisely. Excellent in stakeholder management.
• Committed, result oriented, willing to go extra miles for goal achievement.
• Like challenging goals and fun environment.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Experience in team management.
• Excellent written and verbal communication skills in English and Thai; Chinese is a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Risk Management, Microsoft Office

ประเภทงาน:

งานประจำ

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders,witnesses, and/or other relevant parties.
• Draft investigation reports.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects and tasks as assigned.
• Requirements: Bachelor's degree in Laws, Political Science or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Minimum of 0-2 years of experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Experience in the logistics industry is a plus.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Skills in offender interrogation or interviewing.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills.
• Proficient in GSuite or Microsoft Office.
• Must have a private vehicle and a valid driver's license.
• Availability to be on-call for emergency issues.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

SQL, Python, Automation, English

ประเภทงาน:

งานประจำ

• Developing data pipeline and gather into internal tables using SQL, Inhouse-tools and Python.
• Collaborate with stakeholders to prepare, process, and validate data for business needs.
• Make recommendations on improvement, maintenance, or other factors to improve the database system.
• Develop reports, dashboards, and automation solutions using SPARK, SQL, Python, Excel, and in-house tools.
• Ensure data integrity by sanitizing, validating, and aligning numbers with accurate logic.
• Requirements: Master's or bachelor's degree in quantitative fields or a relevant field.
• 1-3 years of experience in Data Analytics, Data Engineering, or Business Intelligence.
• Experience in project & stakeholder management responsibilities.
• Strong SQL skills for data querying and Excel proficiency (Python is a plus).
• Strong English communication skills, both verbal and written.
• Detail-oriented and enjoy building from the ground up.
• Fresh Graduates are welcome.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Problem Solving, Negotiation, English

ประเภทงาน:

งานประจำ

• Ensuring continuous creative improvement for Outbound process through problem identification and problem analysis.
• Monitor and improve productivity for all function of Outbound team.
• Manage, study and understand WMS system for existing and new outbound functions and able to be a mentor for team member.
• Create work plans and schedules in order to accomplish objectives.
• Prepare monthly, daily reports, outbound issues, etc.
• Plan and communicate between the department and other related units.
• Monitor and improve the productivity for all functions of the outbound team.
• Set working process for reduce damage, defect and wrong packing.
• Manage day-to-day order receiving in WMS with on time operation and accuracy.
• Manage overall problems occur; responsible for the cross-communication between shifts, departments, customers and vendors when necessary.
• Plans and continuously monitors departmental operations to ensure that all work requirements be good for the company.
• Plan work schedules and assign duties to maintain adequate staff for the effective performance of activities and respond to fluctuating workloads, anticipating variances in staff and volume.
• Resolve personnel problems, complaints, or grievances when possible for resolution.
• To perform any other duties assigned by Manager.
• Requirements: Bachelor s Degree or higher in Logistic management, supply chain or any related field.
• At least 5 years of working experience in Warehousing (e-commerce is highly preferred).
• Warehouse management and Logistics Supply Chain Knowledge will be advantaged.
• Be able to communicate in English.
• Problem solving skills and Conflict management.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Proficient with Microsoft Excel.
• Able to work on shift and day-off when required.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Data Analysis, SQL, Javascript, English

ประเภทงาน:

งานประจำ

• Ensure that our operations run smoothly.
• Deal with systemic abnormality and complexity in Operations function.
• Demonstrate leadership to guide the overall project requirements in initiation, planning, execution, monitoring, evaluation, and closure.
• Work with and create SOPs related to various types of Digital Product i.e. Tourism / Bills Payment / Transportation.
• Apply analytical techniques to analyze data, support strategic, decision-making and translate complexities into actionable insights to optimize operational efficiency.
• Develop automated reporting mechanisms or tools to provide real-time/post-monitoring and to optimize operational efficiency.
• Facilitate and execute improvement initiatives across all operations touchpoints by engaging stakeholders and team members in process improvement.
• Requirements: Bachelor s or Master s degree in any related field.
• 1-3 Years of working experience in related fields is a plus.
• Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
• Strong logical thinking, problem-solving and leadership skills.
• Customer-oriented, open-minded, eager to learn, have good interpersonal skills and have team spirit.
• Flexible with time (issues that require attention can occur during off-work hours).
• Proficient in working with numbers and data organization, especially with MS Excel or Gsheet.
• Able to solve complex problems through data analysis (SQL and coding skills (e.g. Google App Script, JavaScript, Python etc.) are a plus).
• Effective communication skills and good command of English.
• Has passion for the FinTech industry.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Excel, English

ประเภทงาน:

งานประจำ

• Handle escalation cases by investigating root causes, coordinating with relevant teams, and providing timely resolutions.
• Support seller surveys and sentiment analysis, consolidating feedback to improve seller experience.
• Perform administrative management of sellers and programs.
• Oversee BAU processes related to seller and logistic management.
• Document recurring issues and share structured insights with internal teams to drive improvements in seller operations.
• Understand seller challenges towards achieving KPIs in-depth (e.g. Chat response rate, Same day ship out rate, Problem from logistic providers).
• Reach out to sellers regularly to gather feedback, offer assistance and share best practices.
• Work closely with cross-functional teams (Logistics, Commercial, Governance, Program Ops) to support seller operations and campaign execution.
• Contribute to ad-hoc projects or incident resolution that impact sellers operational performance.
• Requirements: Bachelor s Degree in Business, Economics, Supply Chain, or related field.
• 2-4 years of experience in e-commerce operations, seller management, or modern trade is a must.
• Strong analytical and problem-solving skills with attention to detail & Good skepticism.
• Able to manage multiple tasks simultaneously in a fast-paced environment.
• Good communication skills in Thai and English (verbal & written).
• Ability to negotiate and explain policies to sellers in a clear, persuasive, and professional manner.
• Proficiency in MS Office or G-Suite (especially Excel/Sheets for reporting).
• Flexible and adaptable; able to work under pressure and handle urgent operational cases.
• Strong coordination skills and ability to work collaboratively with multiple stakeholders.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Excel, Multitasking, English

ประเภทงาน:

งานประจำ

• Monitor and manage operation in Return and Rework team of process and data controlling to accuracy.
• Able to summarize and prepare reports to present to supervisors.
• Works with internal and external functions to properly handle pushed-out parcels.
• Follow up and clear pending parcel status within the system to maintain the predetermined period.
• Able to solve specific problems.
• Requirements: Bachelor's Degree or Logistics management, Supply chain management or any related field.
• At least 3 years of working experience in logistics, supply chain or express industry.
• Be able to communicate in English.
• Good communication and presentation skills.
• High analytical ability - critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Good team player.
• Multitasking and prioritizing skills.
• Proven working experience in project management.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Marketing Strategy, Project Management, English

ประเภทงาน:

งานประจำ

• Responsible for end-to-end management of marketing strategy and initiatives to drive platform growth including but not limited to Traffic, Order and Asset monetization.
• Strategize marketing direction, and collaborate with Budget and Planning team based on business direction and KPI sets.
• Monitor and analyze key commercial/marketing metrics to provide insights and deliver findings using suitable visualization and reporting tools to support marketing decision.
• Coordinate and communicate with internal and external parties to ensure seamless and timely implementation.
• Support content planning, artwork briefing (e.g. banner, microsite) and other special projects as requested.
• Requirements: Bachelor s degree or above in Business, Marketing, or related field.
• A minimum 1-3 years of professional experience in business analysis, consulting, project management, specifically in e-commerce and food delivery environments will be a plus.
• Strong structural thinking and analytical ability to identify business challenge and drive actionable plan with data support.
• Strong executional abilities (bias for action), project management and cross-functional stakeholder management.
• Possess can-do attitude.
• Excellent communication skills in both Thai and English with creative mindset.