ทักษะ:

Industry trends, Product Development

ประเภทงาน:

งานประจำ

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Conducting customer meetings and demonstrating the product.
• Maintains relationships with clients by providing/researching for good support, information, guidance, and new business opportunities.
• Planning sales strategies to propose to the Sales team and designing activities and plans for sales.
• Monitor competition, economic indicators, and industry trends.
• Manage relationships with key principals through frequent communication and reporting, emphasizing on an update of product market situation, and product development in the market.
• Maintain the CRM for opportunities and contact management.
• Submits standard sales metrics, such as, weekly forecasts, pipeline management, business plans, and expense reports on a regular and timely basis.
• Other tasks assigned by the CEO.
• 1 - 5 years related sales experience (experience selling software solutions is preferred, but experience in the Recruitment industry will also be considered).
• Fluent English communication.
• Additional languages (Spanish or French) big plus.
• Strong territory and contact management skills.
• Excellent consultative and solution-selling skills.
• Working technical knowledge of software components.
• Proven leadership skills in both independent and team environments.
• Staffing and Recruiting market knowledge is preferred.
• Superb communication skills (written and verbal).
• High energy levels, a high degree of integrity, self-motivated, positive attitude, proactive approach to work, confidence.
• Demonstrated success in a B2B sales environment.
• Competitive Salary & Loads of opportunities.
• Commissions.
• More responsibilities & Learn fast and more in a challenging environment.
• International work environment.
• A pioneering mindset of innovative people around.
• Demo Video: www.youtube.com/watch/Manatal_Demo
• Youtube Channel: https://www.youtube.com/channel/Manatal.
• Interested Candidates can also apply via this link: https://www.careers-page.com/manatal/job/Y7RRV9.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

XML, English

ประเภทงาน:

งานประจำ

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Required Skills and Experience.
• 1+ years of related Customer Support experience.
• Spanish Speaking - Must.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://careers.manatal.com/.
• Watch our Demo
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.