เงื่อนไขการค้นหา

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• ตรวจสอบเอกสารยืนยันตัวตนของผู้สมัครใช้งานแอพลิเคชั่นใหม่ เช่น บัตรประชาชน, สำเนาทะเบียนรถ, และ รูปภาพของผู้สมัคร.
• ตรวจสอบว่ารูปภาพของผู้สมัครตรงกับข้อมูลในบัตรประชาชน.
• ทำการอนุมัติให้ผู้สมัครสามารถลงทะเบียนในแอปพลิเคชันได้ หากเอกสารครบถ้วนและถูกต้อง.
• หากพบข้อผิดพลาดหรือเอกสารไม่ครบถ้วน แจ้งผู้สมัครเพื่อทำการแก้ไขหรือส่งเอกสารเพิ่มเติม.
• วุฒิการศึกษาปวส. ขึ้นไป.
• สามารถสื่อสารภาษาไทยได้ในระดับดีและภาษาอังกฤษในขั้นพื้นฐาน.
• หากมีประสบการณ์เกี่ยวกับงานตรวจสอบเอกสาร จะพิจารณาเป็นพิเศษ.
• ทำงาน 9.00 - 18.00 น.
• ทำงาน 5 วันต่อสัปดาห์ (วันหยุดอาจไม่ตรงเสาร์-อาทิตย์).
• สามารถเริ่มงานได้ 28 พ.ย. 2568.
• ค่าตอบแทนและสวัสดิการ.
• ฐานเงินเดือน 13,000.
• ค่าตอบแทนพิเศษ 1,750 + OT.
• ประกันสังคม.
• ลาพักร้อน 12 วันต่อปี.
• ตรวจสุขภาพประจำปี.
• ทำกิจกรรมสะสมพ้อยแลกสิทธิพิเศษต่างๆ.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Digital Marketing, Social Media Management, Creativity, Thai, English

ประเภทงาน:

งานประจำ

• Assist company owners with schedules, meetings, priorities, and coordination.
• Manage calendars, appointments, and communication.
• Prepare meeting notes, documents, and follow-up action items.
• Handle filing, documentation, and general office tasks.
• Coordinate with internal team members..
• Marketing Support.
• Assist with basic marketing campaign tasks.
• Organize materials, files, and communication for Facebook/Google/TikTok Ads.
• Create simple documents such as briefs, checklists, reports, and timelines.
• Help track campaign data and update spreadsheets or CRM systems.
• Follow up with clients regarding schedules, required files, and information..
• Bachelor s degree in any field.
• Basic understanding of digital marketing campaigns (Facebook Ads, Google Ads, TikTok Ads).
• Strong organizational skills and attention to detail.
• Good communication skills, English communication skill is a plus.
• Able to multitask and manage changing priorities.
• Comfortable with Microsoft Office or Google Workspace.
• Positive attitude and willingness to learn.
• Experience in admin, operations, or agency work is a plus..
• Competitive salary based on experience.
• Opportunity to grow in marketing and operations.
• Work closely with company owners and marketing specialists.
• Annual performance bonus.
• Supportive and learning-focused environment..
• [email protected].

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Problem Solving, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Fluent in both English and Chinese (for CN-EN Call Center).
• Proficient in navigating multiple computer systems while actively lisgtening, engaging in conservation, and accurately updating customer information.
• Strong interpersonal and problem-solving skills with the ability to handle diverse customer types and provide effective solutions.
• Excellent communication skills with a service-minded attitude and professional appearance.
• Highly adaptable, responsible, and able to work effectively under pressure in a fast-paced environment.
• Flexible working on varied schedules, including weekends or overtime, besed on business requiments.
• Computers are literate and familar with CRM or customer service management systems.
• All applicant must successfully pass a background check.
• Knowledge, Skills, and Competencies Required.
• Good command of English communication skills in speaking, reading, and writing.
• Strong negoriation skills.
• Problems-solving ability with sound judgment and decisiveness.
• Emotional control and the ability to remain calm under pressure.
• Service-minded attitude with a strong sense of responsibility.
• Excellent interpersonal and teamwork skills.
• Other qualifications as may be specified by Thailand Privilege Card Co., Ltd. for the positions.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Mandarin

ประเภทงาน:

งานประจำ

• Provide accurate and timely interpretation between Chinese and other languages during meetings, conferences, and conversations.
• Translate written documents, emails, and reports as needed.
• Assist in bridging cultural differences to ensure smooth communication.
• Support team members in understanding and conveying messages effectively.
• Maintain confidentiality and professionalism in all interactions.
• Fluency in Chinese and at least one other language (spoken and written).
• Proven experience as an interpreter or translator.
• Strong understanding of cultural nuances and sensitivities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Why to apply?.
• Join Yuyao Jiuyuan to be part of a supportive and innovative team. Enjoy opportunities for professional growth, a multicultural environment, and a chance to make a meaningful impact through your language skills.

ทักษะ:

Automation, Risk Management, Problem Solving

ประเภทงาน:

งานประจำ

• Customer Insights & Resolution: synthesize quantitative and qualitative data (CSAT, NPS, ticket trends, root-cause analyses) to identify systemic issues and track resolution progress.
• Premium CS: design and implement workflows, SLAs, tooling, and reporting specific to premium customer segments; coordinate escalation paths and concierge services.
• Projects: end-to-end management of CS projects (process, tooling, templates, KB, automation pilots), including scoping, stakeholder alignment, delivery, and post-implem ...
• Requirements: Project management: strong experience with project planning, Agile/sprint approaches, risk management, and stakeholder management.
• Data-driven problem solving: competent with data analysis and translating insights into action.
• Process design: experience mapping workflows, defining SLAs, and implementing operational changes.
• Communication & influence: excellent written and verbal communication; can influence without direct authority and run cross-functional meetings.
• Change management & adoption: experience driving adoption (training plans, comms, playbooks).
• Customer empathy: deep understanding of frontline workflows and customer expectations.

ประเภทงาน:

งานประจำ

Job Description Client Support We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ทักษะ:

Compliance, Data Entry, Microsoft Office, English

ประเภทงาน:

งานประจำ

• Visa Application Processing: Manage the entire visa application process, from initial consultation to visa issuance. This includes document collection & review and ensuring compliance with the specific visa requirements of different countries.
• Coordinate with Field Service team s VISA application submission to the relevant embassies or consulates.
• Tracking the status of VISA applications and providing updates to Employees.
• Relationship Management: Build and maintain strong relationships with embassies, consulates.
• Provide Administrative Support: Assist with general administrative tasks, including document preparation, data entry, filing, and maintaining office supplies. Support administrative activities for teams associated with Corporate Communications.
• Support onboarding and offboarding of employees.
• Support order/invoice, Good Receive (GR), and tracking for Direct & In-direct as required.
• Communication Management: Act as a point of contact for internal and external stakeholders. Answer phone calls, respond to emails, and handle inquiries promptly and professionally.
• Data Management: Maintain accurate and up-to-date records and databases. Ensure the confidentiality and security of sensitive information.
• Travel Arrangements: Assist with travel arrangements, including visa application, booking flights, hotels, and transportation for team members.
• Meeting & Event Coordination: Arrange and coordinate internal meetings, events, conferences, and external customer training, including sending invitations, reserving meeting rooms, and ensuring necessary equipment, materials, and refreshments are available.
• Expense Tracking: Assist with expense tracking and reimbursement processes, ensuring accuracy and adherence to company policies.
• Plan and set up external and internal events and internal day fixes in cooperation with the respective lead are part of this team assistant job.
• Manage any ad hoc tasks as assigned by the team.
• What You Bring.
• University graduate or equivalent; additional certification or training in office administration is a plus.
• Proven experience as an administrative assistant or in a similar role.
• Knowledge of visa regulations: possess a strong understanding of visa requirements and procedures in various countries, mainly focusing on AP countries.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Communication Skills: Excellent written and verbal communication skills to interact with clients, employees, and embassy or consulate officials (Fluent in English).
• Organizational Skills: Ability to manage multiple visa applications simultaneously and prioritize tasks effectively.
• Attention to detail and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong interpersonal skills and the ability to work well in a team environment.
• Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
• Who is Siemens Energy?.
• At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits.
• The opportunity to engage in important projects of our Distributed portfolio with significant long term contracts, high volume and profitability focus!.
• Be part of a regional team and global community with high flexibility and drive, that focuses on performance and high quality deliverables.
• Enrich your business network with key stakeholders.
• Readily available learning platform to support your career growth!.
• https://jobs.siemens-energy.com/jobs

ทักษะ:

Compliance, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Oversee and manage all Return & Refund (R&R) cases for both buyers and sellers, ensuring timely and accurate resolution in accordance with company policies.
• Provide expert guidance and decision-making support to agents when handling complex, sensitive, or high-impact cases.
• Monitor and manage agent performance based on defined KPIs, including productivity, quality, turnaround time, and customer satisfaction.
• Conduct regular coaching, feedback, and performance improvement sessions to enhance agent skills in case handling, communication, and policy knowledge.
• Escalate critical or exceptional cases to relevant stakeholders or upper management when necessary.
• Coordinate cross-functionally with Operations, Quality, Policy, and Product teams to ensure alignment and continuous improvement of processes.
• Analyze case trends and operational insights to identify root causes and recommend process or policy enhancements.
• Ensure compliance with internal guidelines and maintain consistent decision-making across the team.
• Previous experience in customer service, call centers, case management or related experience in a similar role.
• Good communication skills - reading, speaking, and writing (Thai &English).
• Strong critical and logical thinking skills.
• Ability to work in shifts (5 days per week).

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

ประเภทงาน:

งานประจำ

• จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.

ทักษะ:

Microsoft Office, Social media, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

ทักษะ:

Microsoft Office, Excel, Enthusiastic, English

ประเภทงาน:

งานประจำ

• Serve clients in Thai and English for inquiries on different Trip.com products and questions on their bookings;.
• Solve the problems for clients via Call, Chat and Email;.
• Handle clients problems with empathy and patience in a goal-driven environment;.
• Work as part of a high-performing team, supporting and helping colleagues when required;.
• Attend regular team updates;.
• Keep up-to-date with latest promotions and initiatives;.
• Read, understand and follow the Company Policies and Procedures;.
• What you'll Need to SucceedBachelor degree or above, or significant relevant similar experience;.
• Strong communication skills in Thai both verbal and written; fluent in English;.
• Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;.
• Proficient typing abilities with a better than average English -typing speed;.
• Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;.
• Ability to listen and build rapport quickly;.
• Enthusiastic yet conscientious and diligent approach to work;.
• Completer-finisher with a good attention to detail.
• Ability to touch-type;.
• Passionate about travel.
• Able to work on a shift-based basis. 24/7 or night shift required.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

ประเภทงาน:

งานประจำ

• Document Control.
• Drawing Control.
• Phase: Detail Design Document Control.
• Drawing Control.
• Phase: Construction Document Control.
• Drawing Control.
• Phase: As Built & Hand Over Document Control.
• Drawing Control.
• Qualifications: วุฒิการศึกษา ปริญญาตรี วิศวกรรมศาสตร์ สาขาใดก็ได้.
• สามารถใช้โปรแกรมพื้นฐาน MS Word, MS Excel, และ PowerPoint ได้เป็นอย่างดี.
• มีความสามารถในการใช้โปรแกรม MS Project ได้เป็นอย่างดี.
• มีความรู้และความเข้าใจเกี่ยวกับระบบเอกสาร และการจัดเก็บเอกสารบน Online Platforms เช่น MS Teams, Google Drive หรือแพลตฟอร์มอื่นตามที่ได้รับมอบหมาย.
• มี รถยนต์ส่วนตัว และ ใบอนุญาตขับขี่รถยนต์.
• หากมี คอมพิวเตอร์ส่วนตัว จะได้รับการพิจารณาเป็นพิเศษ.
• Contact: Thanespon Assavatheerakul Email: [email protected]
• SCG Cement and Green Solutions Business.

ทักษะ:

SAP, Data Analysis, Cantonese, English

ประเภทงาน:

งานประจำ

• Lead a small, dedicated team to process orders efficiently and follow up on delivery status, ensuring alignment with customer expectations.
• Govern and implement robust customer care policies, including cut-off times, lead times, and sales/return terms and conditions.
• Optimize order fulfillment by collaborating with demand planning, physical distribution, credit control, and commercial teams to prevent Out-of-Stock (OOS) situations.
• Customer Relationship ManagementBuild and maintain strong strategic partnerships with customers, ensuring transparent data exchange and mutual KPI tracking.
• Coordinate effectively between internal teams and customers to guarantee reliable information flow and high satisfaction levels.
• Analysis & ReportingProvide insightful analysis and comprehensive reports to management, identifying opportunities to enhance service delivery and reduce market costs.
• Serve as the local business owner for customer care, championing best practices and implementing effective tools in collaboration with the regional team.
• Team Leadership & DevelopmentRecruit, supervise, mentor, and motivate teammates, fostering knowledge transfer and continuous professional growth.
• Are youA degree holder in Logistics, Supply Chain, or a related discipline?.
• Experienced (5+ years) in order processing or customer service, with proven team management skills?.
• Fluent in Cantonese, English, and Mandarin?.
• Proficient in Microsoft Excel, SAP, and skilled in data analysis and reporting?.
• Detail-oriented, proactive, and well-organized, with strong problem-solving and logical thinking abilities?.
• Experienced in FMCG customer support (a plus) and comfortable managing complex workflows?.
• Digitally savvy, with an IT background considered an advantage?.

ทักษะ:

Compliance, SAP, English

ประเภทงาน:

งานประจำ

• Responsible to serve customer by proceed order processing, product delivery, commercial documentations to meet service level agreement (SLA). Responding to customer enquiries and feedback the appropriate solutions to customer.
• Coordinate, negotiate and communicate with internal and external stakeholders to ensure customer orders fulfilment. The target is to ensure excellent service standards, customer satisfaction, compliance, and optimum cost of service.
• EDUCATION.
• Bachelor's Degree or higher in Business Administration or related.
• EXPERIENCE.
• Experience in customer service, sales coordinator, sale supports, sale operations will be advantage.
• New graduates are welcome.
• SAP knowledge (SD Module) will be advantage.
• Good command of spoken and written English.
• Good service mind, interpersonal and communication skill.
• OTHER REQUIREMENTS.

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• Ensure smooth communication and collaboration between Partners, Relationship Managers (RMs), and other departments within the company.
• Manage communication with insurance companies to prepare quotes and create Placing slip/ Quotation slip in the BOSS system as authorized.
• Complete end-to-end sheet processes when necessary, ensuring accuracy and completeness of data.
• Ensure the accuracy of insurance premiums and upload proof of payments as needed.
• Track and follow up on policy renewals to ensure they are completed on time.
• Collaborate closely with partners to identify and resolve any issues or challenges they encounter.
• Follow up on unpaid premiums, escalating unresolved cases to the Relationship Manager when necessary.
• Summarize and prepare weekly and monthly sales reports, including key metrics and performance insights, for internal review and decision-making.
• Support the sales and relationship management teams with administrative tasks as needed to ensure efficiency and smooth operations.

ประเภทงาน:

งานประจำ

• Proficiency in Thai language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok.
• Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Responsibilities:Handle incoming calls, emails, and chat from customers in Thai.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

ทักษะ:

Microsoft Office, Social media, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

ทักษะ:

Teamwork, Arabic, English

ประเภทงาน:

งานประจำ

• Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners.
• Adapt to corporate strategy adjustment and keep business knowledge updated.
• Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat contact the customer directly if necessary .
• Promote Trip s hotel management system to our cooperative hotels.
• Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).
• Complete temporary tasks assigned by superiors.
• What you'll Need to SucceedDiploma or above, can handle the daily communication in Arabic and English.
• Excellent service awareness and professional dedication, strong learning ability, positive attitude, and strong ability to work under pressure, excellent teamwork ability, able to adapt to the work shift system.
• Relevant working experience in starred hotel, airline ticket counter, and call center is preferred.
• English resume is highly appreciated.
• Why Trip.com Group.
• We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!