เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Project Management, System Testing, English, Thai

ประเภทงาน:

งานประจำ

• Support the Customer Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
• Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools Produce/update tracking documents, notif ...
• Schedule production resources where directed Release completed products in line with the agreed timelines Preparation of quotes and invoices for client billing Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
• Identify and constructively raise issues with relevant team members, promoting best practice Support the Management team through the investigation of process improvements, making recommendations for process improvements Support the introduction of technology changes through system testing, communicating issues/potential issues.
• Relevant experience in print and or packaging knowledge 2-3 years of experience In servicing client accounts Possess project management skills In managing accounts end to end Due to geographical requirements, Thai language capability Is required In this role Excellent written and spoken English Hybrid work arrangement and work onsite at client's office in Bangkok We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Work Well Under Pressure, Accounting

ประเภทงาน:

งานประจำ

• Deliver an end-to-end client experience across the investment journey - from onboarding to ongoing support - by guiding clients through application flows, account opening processes, explaining the standard investment plans, assisting transactions, and handling complaints.
• Provide accurate information within the scope of an Investment Consultant License that aligns with client goals, and regulatory requirements, and handle FAQs.
• Ensure the accuracy and completeness of data, maintaining detailed interaction logs, ...
• Manage customer inquiries, escalate according to protocols, and collaborate closely with internal teams (Operations, IT, Compliance, Product) to deliver timely and effective solutions.
• Propose and support practical improvements to enhance service quality, and client satisfaction.
• Bachelor degree or higher in Finance, Economics, Accounting, or a related field.
• Possesses an Investment Consultant (IC) license.
• At least 1-3 years of experience in Customer Service roles, preferably in the banking, securities, or insurance industries.
• Strong interest in and up-to-date knowledge of financial news and investment trends.
• Possesses a proactive mindset and strong analytical skills, with the ability to identify opportunities for process improvement.
• Excellent communication skills, a positive personality, and a genuine serviceminded attitude.
• Ability to work well under pressure and solve problems effectively.
• Detail-oriented and a good team player.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Industry trends, Procurement, Purchasing, English, Thai

ประเภทงาน:

งานประจำ

• Provide exceptional wine service and personalized recommendations based on guests' preferences, cuisine, occasion, and budget.
• Recommend and execute food-and-wine pairings that complement each venue's culinary concept.
• Conduct professional wine presentations, decanting, and tableside service according to luxury hospitality standards.
• Build strong relationships with guests and create memorable dining experiences.
• Handle wine-related guest inquiries and feedback professionally.
• Wine Program Development.
• Develop, maintain, and continuously improve wine lists across Soho Hospitality venues.
• Source and evaluate new wines, vintages, and beverage products.
• Maintain a balanced and commercially viable wine portfolio across premium, mid-range, and accessible selections.
• Work closely with Culinary and Operations teams to develop wine pairing menus and seasonal beverage promotions.
• Monitor wine industry trends and recommend new products and concepts.
• Sales & Commercial Performance.
• Drive wine and beverage sales through effective recommendations, upselling, and guest engagement.
• Increase average beverage spend per guest and overall beverage revenue.
• Promote premium wines, reserve labels, and special beverage offerings.
• Support wine dinners, tasting events, brand activations, and promotional campaigns.
• Contribute to outlet and company revenue targets through strategic beverage initiatives.
• Inventory & Cost Control.
• Manage wine inventory, ordering, stock rotation, and cellar organization.
• Conduct regular stock counts and inventory reconciliations.
• Minimize wastage, breakage, spoilage, and inventory variances.
• Ensure proper storage, handling, and preservation of wines and premium beverages.
• Monitor beverage costs and identify opportunities to improve profitability.
• Coordinate with Purchasing and Finance teams on procurement and inventory control.
• Training & Team Development.
• Develop and deliver structured wine training programs for restaurant teams.
• Train staff on wine fundamentals, food & wine pairing, wine service standards, upselling techniques, and beverage knowledge.
• Coach and mentor Restaurant Managers, Supervisors, Bartenders, and Service Teams.
• Support beverage training and onboarding for new employees.
• Promote a culture of beverage excellence across Soho Hospitality venues.
• Supplier & Industry Relations.
• Build and maintain strong relationships with wine importers, distributors, and suppliers.
• Participate in supplier tastings, product evaluations, and industry events.
• Work with suppliers to secure promotional support and staff training opportunities.
• Stay updated on market developments and emerging beverage trends.
• Compliance & Standards.
• Ensure compliance with Thai alcohol regulations and licensing requirements.
• Promote responsible alcohol service.
• Follow Soho Hospitality SOPs, service standards, and operational policies.
• Maintain high standards of professionalism, hygiene, and workplace safety.
• Minimum 3 years of experience as a Sommelier, Senior Sommelier, or Senior Beverage Professional.
• Hotel experience is required.
• Experience in luxury hotels, fine dining restaurants, premium hospitality venues, or Michelin-starred establishments is highly preferred.
• Proven experience in wine sales, guest engagement, wine program management, inventory control, and team training.
• Experience in an upscale international restaurant environment is highly desirable.
• Diploma or Degree in Hospitality Management, Hotel Management, Food & Beverage Management, Wine Studies, or a related field is preferred.
• Professional Certifications - Preferred.
• WSET Level 2 or Level 3.
• Certified Sommelier.
• Certified Wine Professional (CWP).
• Other internationally recognized wine qualifications.
• Old World and New World wines.
• International wine regions and appellations.
• Grape varieties and vintages.
• Champagne and sparkling wines.
• Fortified and dessert wines.
• Premium spirits and digestifs.
• Wine storage and cellar management.
• Beverage costing and profitability.
• Skills & Competencies.
• Excellent guest service and communication skills.
• Strong wine sales and upselling abilities.
• Excellent training and coaching skills.
• Strong commercial awareness and business acumen.
• Inventory management and cost-control skills.
• Excellent organization and planning.
• Strong attention to detail.
• Professional appearance and grooming.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong English communication skills.
• Beverage revenue growth.
• Wine sales contribution to total beverage revenue.
• Average beverage spend per guest.
• Premium wine sales performance.
• Beverage cost percentage.
• Inventory accuracy and variance control.
• Guest satisfaction.
• Staff beverage knowledge and training results.
• Number and effectiveness of wine training sessions.
• Performance of wine promotions, pairing menus, and wine events.
• Why Join Soho Hospitality?.
• Work with leading hospitality concepts in Thailand, including Above Eleven, Charcoal Tandoor Fire Grill, and other premium venues within the Soho Hospitality portfolio.
• Work with an international beverage program and diverse, high-end clientele.
• Opportunity to contribute to the development of wine and beverage programs across multiple venues.
• Career growth opportunities within a dynamic and expanding hospitality group.
• Access to supplier training, wine tastings, and professional development opportunities.
• Opportunity to make a direct impact on the growth and success of Soho Hospitality's beverage program.
• How to ApplyIf you are passionate about wine, luxury hospitality, and creating exceptional guest experiences, we would love to hear from you.
• About us.
• Soho Hospitality operates some of Thailand's most renowned hospitality concepts, including Above Eleven, Charcoal Tandoor Fire Grill, and other premium venues within the Soho Hospitality portfolio. The company is a dynamic and expanding hospitality group based in Bangkok, Thailand.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Handle inbound calls, chats, and emails from customers, providing information about OPPO products, services, and promotions. Provide basic troubleshooting support for issues related to device usage, applications, and systems. Handle customer complaints and coordinate with relevant teams such as Service Centers, T2, and Logistics. Accurately and completely record customer cases in the WCSM system. Follow up on customer cases and provide customers with regular status updates. Deliver professional and courteous customer service while maintaining the required service quality standards. ...
• Bachelor's degree in any field. Experience in Call Center, Banking Call Center, Customer Service, or a related industry. Good problem-solving skills and the ability to handle multiple tasks simultaneously. Flexible with working schedules and working hours. Passionate about customer service and helping customers. 1-2 years of experience in customer service, call center operations, or a related role. Experience in e-commerce, online marketplaces, or platform/app-based businesses will be an advantage. Excellent communication and interpersonal skills. Able to handle a high volume of customer interactions and work effectively under pressure. Strong problem-solving skills with a customer-focused mindset. Ability to communicate in English or Chinese will be an additional advantage.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Data Analysis, Recruitment, Power BI, Tableau, English

ประเภทงาน:

งานประจำ

• Collect, analyse and interpret operational data from various logistics and transportation processes.
• Prepare comprehensive reports on operational performance, trends and key metrics.
• Identify operational bottlenecks and inefficiencies, recommending solutions to enhance productivity.
• Monitor supply chain and logistics KPIs, tracking performance against targets and benchmarks.
• Support capacity planning and resource allocation optimisation.
• Collaborate with operations teams to gather requirements and understand operational challenges.
• Develop dashboards and visualisations to communicate operational insights to stakeholders.
• Conduct root cause analysis on operational issues and delays.
• Support process improvement initiatives and assist in implementing recommendations.
• Maintain accurate records and documentation of analyses and findings.
• What we're looking for.
• Bachelor's degree in Business, Supply Chain Management, Logistics, Engineering, Mathematics, Statistics or a related field.
• 2-4 years of experience in operations analysis, logistics analysis, data analysis or a similar analytical role within transportation or manufacturing sectors.
• Strong proficiency with Microsoft Excel, including advanced functions such as pivot tables, VLOOKUP and data visualisation.
• Experience with business intelligence tools or data visualisation software (such as Tableau, Power BI or similar) is highly desirable.
• Solid understanding of supply chain, logistics operations or manufacturing processes.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable insights.
• Strong communication skills with the ability to present findings clearly to both technical and non-technical audiences.
• Attention to detail and accuracy in data handling and reporting.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in English is essential; Thai language skills are advantageous.
• Experience with Power BI, Excel or other enterprise resource planning systems is preferred.
• What we offer.
• CEVA Logistics is committed to supporting the wellbeing and career development of our employees. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include health and wellness programmes, professional development opportunities and training to support your career progression within our organisation. We recognise the importance of work-life balance and provide a supportive working environment where you can thrive. We are an equal opportunities employer and welcome applications from candidates of all backgrounds. If you require any adjustments or additional support during the recruitment process, please do not hesitate to reach out to us.
• About us.
• CEVA Logistics (Thailand) Ltd. is a leading global logistics service provider specialising in transportation, supply chain management and logistics solutions. With a strong presence across manufacturing, retail and distribution sectors, we are committed to delivering reliable, efficient and innovative logistics services to our clients. Our company values excellence, integrity and continuous improvement. We invest in our people, our technology and our processes to ensure we remain at the forefront of the logistics industry. Working with CEVA Logistics means being part of a dynamic, professional organisation where your contributions directly impact our success and that of our clients.
• If you are an analytical professional with a passion for optimising operations and driving continuous improvement, we would like to hear from you. Please submit your CV, cover letter and any relevant certifications to join our team at CEVA Logistics (Thailand) Ltd. in Chon Buri.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Market Analysis

ประเภทงาน:

งานประจำ

• Develop sales strategies and design promotional campaigns to drive revenue and increase customer traffic.
• Conduct competitor analysis within the area and propose actionable insights to improve service and menu offerings.
• Manage and allocate basic marketing budgets for the branch/store.
• Prepare and summarize daily and monthly Sales Reports.
• Analyze preliminary Profit & Loss (P&L) statements and maintain strict control over Food Cost (specifically for buffet operations) to meet KPIs.
• Utilize POS data to analyze customer behavior and optimize sales performance.
• Enforce Standard Operating Procedures (SOPs) to ensure the highest levels of service and food quality.
• Oversee manpower planning, including staff scheduling and conducting professional training sessions.
• Maintain overall store standards and proactively resolve on-site issues or customer complaints.
• Bachelor's degree or higher in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum 3-5 years of experience in Restaurant Management (direct experience in Buffet Operations is highly preferred).
• Analytical Skills: Strong numerical and analytical skills; proficient in Microsoft Excel or other reporting tools.
• Technical Skills: Deep understanding of POS systems and.
• Attitude: Strong leadership qualities with the ability to work under pressure and a creative mindset for promotional marketing.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Microsoft Office, English, Thai

ประเภทงาน:

งานประจำ

• We are seeking an experienced and detail-driven Senior Customer Service Executive to strengthen our Ocean Export team.
• In this role you will manage complex export shipments end-to-end, act as an escalation point for the customer service team, and serve as a trusted partner to our key accounts.
• You will work closely with Operations, Pricing, carriers, and our overseas network to ensure export service delivery consistently exceeds client expectations.
• Manage the end-to-end handling of complex and high-value ocean export bookings, from receipt of instructions through to final documentation and departure confirmation.
• Audit and verify export documentation - bookings, Shipping Instructions, Bills of Lading, commercial invoices, and packing lists - for accuracy and compliance before release.
• Coordinate strategically with carriers, co-loaders, and overseas agents to secure vessel space, meet documentation cut-offs, and resolve routing or space constraints.
• Act as the primary escalation point for the Customer Service team on complex export queries, non-standard shipments (e.g. dangerous goods, reefer, out-of-gauge), and customer complaints.
• Provide proactive shipment status updates to customers (e.g. vessel departure, arrival, delays), maintaining strict adherence to the "Bad News First" policy to manage expectations effectively.
• Serve as a dedicated point of contact for key accounts, guiding customers on the correct preparation of export documents and Incoterms requirements to ensure smooth customs clearance.
• Mentor and support junior Customer Service Executives, sharing best practices and helping to strengthen the team's overall service standards.
• Ensure all customer-facing milestones are updated accurately and on time in the operating system, and support adherence to account-specific SOPs.
• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3-6 years of experience in a Customer Service role within a Freight Forwarding company, with a strong focus on Ocean Export.
• Solid understanding of Ocean Export processes (FCL/LCL), Incoterms, and export documentation (HBL/MBL, Shipping Instructions).
• Demonstrated ability to handle complex files independently and act as an escalation point for the wider team.
• Excellent communication skills in Thai and English (written and spoken).
• Proficiency in Microsoft Office (Outlook, Excel) and freight forwarding operating systems.
• About us.
• Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
• With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.
• We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Vietnamese, English

ประเภทงาน:

งานประจำ

• Build strong problem-solving and communication skills that open doors to many future roles.
• Support customers and partners from multiple countries and cultures, gaining truly global experience.
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly.
• In This Role, You Will.
• Deliver outstanding service to guests and partners via phone, email, and chat.
• Handle a high volume of inquiries and deliver accurate, timely resolutions.
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries).
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.).
• Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time.
• Apply Agoda policies and procedures in a fair and consistent way.
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases.
• Safeguard customer data and maintain strict confidentiality at all times.
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation.
• You may be required to work on public holidays.
• Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks.
• Core Skills and Competencies.
• Strong customer focus and a genuine desire to help others.
• Excellent spoken and written Vietnamese and English skills.
• Ability to stay calm, accurate, and professional under pressure.
• Good problem-solving skills, using guidelines and data to make decisions effectively.
• Flexibility to adapt to new tools, processes, and feedback.
• Ability to manage time and priorities in a fast-paced, high-volume environment.
• Reliability, integrity, and a positive, collaborative attitude.
• Nice to Have.
• Prior working experience in customer support, contact center, or service roles.
• Experience in travel, e-commerce, hospitality, or BPO is a plus.
• Experience working with international customers or partners.
• Familiarity with contact center, CRM, or ticketing systems.
• Additional language skills beyond the core required languages for the role if any.
• MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese.
• English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Minimum typing speed of 35 words per minute.
• Willing to work on rotating shifts including weekends and public holidays.
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa.
• Why Agoda.
• Competitive compensation with performance-based incentives.
• Annual discretionary performance bonus.
• Health insurance and other locally competitive benefits.
• Agoda travel discounts and special rates on accommodation and related products.
• Work from anywhere for up to 30 days per year.
• Structured training, coaching, and clear performance metrics.
• Opportunities to grow your career within the Customer Experience Group or across Agoda.
• An inclusive, international work environment where your ideas and feedback are valued.
• https://careersatagoda.com/blog/how-we-hire-ceg/.
• https://careersatagoda.com/department/customer-support-associates/.
• This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
• Hanoi.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Leadership Skill, Telesales, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Be responsible for the Outbound Call Centre team which supports distribution partners in converting prospects leads into closed sales primarily in health and motor insurance. Such support can include but not limited to responding to product and / or shopping inquiries by enquiries, recommending the most suitable benefit plan and / or product to customers, others.
• Supervise Outbound Agents and manage an initial team of up to 5 agents, ensuring they are meeting or exceeding performance targets, and rechecking team members works on ...
• Prepare and allocate prospect leads to Outbound Agents according to internal guidelines as revised from time to time.
• Monitor and analyse outbound calls for the team; such as conversion rates, response time, etc. to ensure daily, weekly and monthly targets are met.
• Assist and ensure that the customers for a smooth shopping experience via easysunday.com website and any other online / offline buying journey via Line, Facebook Chat, Zendesk Ticketing or call.
• Ensure the team can assist and satisfy customer inquiries in a professional and accurate manner.
• Motivate and coach team members to meet and exceed performance goals by creating attractive award schemes that are aligned with company objectives, etc.
• Gather and share all feedback on reasons driving unsuccessful sales conversions.
• Collaborate with the CRM and any other team(s) to ensure customer information is accurately captured and updated in the system.
• Collaborate with other departments to ensure that customer issues are addressed and resolved in a timely manner.
• Develop, update training material and train and coach agents on product knowledge, sales techniques, and customer service best practices. Ensure that there is a structured product training schedule.
• Manage the budget and resources, including scheduling and staffing.
• Work with the Customer Service Manager to improve the call and chat tool experience for agents.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience working as Outbound Agent or any role that involves convincing the B2C customer via phone.
• Preference with active insurance telesales agent licence from Office of the Insurance Commission.
• Proven experience as a Outbound Lead or similar role.
• Strong leadership and management skills.
• Strong analytical and problem-solving skills.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Build and maintain strong, long-term relationships with clients and business partners.
• Coordinate project timelines, deliverables, and communication between clients and internal teams.
• Understand client objectives and translate business requirements into actionable project plans.
• Monitor project progress and ensure campaigns are delivered on schedule and within scope.
• Handle client inquiries, resolve issues, and manage unexpected situations professionally.
• Identify potential risks and proactively recommend solutions.
• Support business growth by delivering excellent client service and identifying upselling opportunities.
• Bachelor's degree in Business Administration, Marketing, Communications, International Business, or related fields.
• 0-3 years of experience in Project Management, Account Management, Client Service, Business Development, or related roles.
• Fresh graduates with strong communication skills are welcome to apply.
• Excellent communication skills in English or Chinese (Mandarin) are required. (Speaking, Reading, and Writing).
• Strong interpersonal and relationship-building skills.
• Excellent coordination and multitasking abilities.
• Able to solve problems quickly and work effectively under pressure.
• Strong organizational and time management skills.
• Proficient in Microsoft Office, Google Workspace, and project management tools.
• Positive attitude, adaptable, responsible, and customer-oriented.
• Experience in Digital Marketing, Influencer Marketing, Advertising Agency, or E-commerce is an advantage.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• BTS Ratchathewi.
• Full-time, Contract.
• Purpose.
• The Client Services Associate / Account Associate is the primary owner of client relationships. This role ensures clients feel confident, heard, and well-served, while translating business needs into clear direction for product, engineering, and delivery teams. Success is measured by client retention, expansion, and trust - not just project delivery.
• Client Ownership & Relationship Management.
• Act as the primary point of contact for all assigned clients.
• Build long-term, trusted relationships with senior client stakeholders.
• Lead regular client check-ins, QBRs, roadmap discussions, and escalations.
• Manage expectations on scope, timelines, costs, and deliverables.
• Proactively identify risks, dissatisfaction, or misalignment - and resolve early.
• Account Strategy & Growth.
• Understand each client's business, industry, and success metrics.
• Identify upsell / cross-sell opportunities (new features, phases, retainers, support, etc.).
• Partner with sales or founders on renewals, expansions, and pricing discussions.
• Own account health: retention, satisfaction, revenue growth.
• Project & Delivery Alignment.
• Translate client requirements into clear briefs and priorities for internal teams.
• Work closely with Product Managers, Tech Leads, and Project Managers to align delivery.
• Ensure scope changes are documented, estimated, and approved.
• Balance client needs with internal capacity and technical constraints.
• Communication & Escalation Management.
• Lead difficult conversations professionally (delays, scope changes, trade-offs).
• Handle escalations calmly and decisively.
• Ensure communication is clear, structured, and documented.
• Protect the team by setting realistic boundaries while maintaining client trust.
• Process & Quality Improvement.
• Help define and improve client service processes (onboarding, handover, reporting).
• Standardize communication, documentation, and service expectations.
• Contribute to playbooks, templates, and best practices for client management.
• Professional Experience.
• 1+ years of experience.
• in Account Management, Client Success, Management Consulting, or other High-Touch/White-glove service industries, preferably within the.
• SaaS, Data Analytics, or Tech.
• sectors.
• Proven track record of managing.
• high-value accounts (1M+ ARR).
• and senior stakeholders (C-level/VP).
• Demonstrated ability to grow accounts through strategic upsells and renewals.
• Skills & Competencies.
• Ability to understand complex business models and translate them into data-driven roadmaps.
• While this is a non-coding role, you must be comfortable discussing.
• Cloud Infrastructure, Data Engineering, and Analytics.
• concepts with both clients and engineers.
• Exceptional command of English (written and verbal). You must be able to simplify complex technical topics into persuasive business value.
• High EQ with the ability to navigate difficult conversations, manage scope creep, and handle escalations with poise.
• Strong understanding of Agile methodologies and project management lifecycles.
• Mindset & Cultural Fit.
• Comfortable in a fast-paced "startup" environment where processes are evolving.
• You view yourself as the CEO of your client accounts; you are proactive, not reactive.
• You make decisions based on data and logic rather than assumptions.
• Education.
• Bachelor's or Master's degree in Business, Marketing, Communication, Information Systems, or a related field.
• About Us.
• Hashed Analytic Co., Ltd.
• is a cloud and data company based in Bangkok with global reach. We help companies around the world create insights and actionable data for their organizations. Our client base is global, spanning from New York, Shanghai, Hong Kong and Bangkok.
• Our Technology Team has diverse experience in top tier global companies such as Microsoft, Google and Hedge Fund.
• Career at Hashed Analytic.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Leadership Skill, Opera

ประเภทงาน:

งานประจำ

• Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met.
• Diploma or Bachelor's degree in Hotel Management Tourism or a related field.
• Minimum 2-4 years of experience in hotel housekeeping operations.
• with at least 1-2 years in a supervisory team leader or senior role.
• Strong leadership to supervise motivate and guide the housekeeping team to maintain high standards.
• Ability to conduct on-the-job training (OJT) and mentor team members according to SOPs.
• Ability to assign daily tasks manage staff rosters and optimize staffing during peak hours.
• High attention to detail in inspecting guest rooms corridors and public areas for flawless cleanliness and setup.
• In-depth knowledge of housekeeping procedures chemical handling safety regulations and cleaning equipment.
• Proficient in hotel systems (e.g. Opera Fidelio) for room status updates maintenance logs and office docs/emails.
• Basic skills in managing and controlling inventories of guest amenities linen and cleaning supplies.
• Bachelor.
• 2-4.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Work Well Under Pressure, Microsoft Office, Service-Minded, English

ประเภทงาน:

งานประจำ

Who is AMMEGA We are a global company located in 40 countries. We provide a wide range of opportunities for all of our 6,000 employees and all of you who want to make a difference and join AMMEGA. As a team member, you can develop the sector together with us by providing advanced and high-quality belting solutions for 20 different industries, including global logistics, food production, fitness equipment, household appliances and energy production. We constantly improve our offering and provide our customers with fresh ideas and new technologies to create better and more sustainabl ...

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Microsoft Office, Leadership Skill, English

ประเภทงาน:

งานประจำ

• To manage organize and drive all aspects of the outlet's operations ensuring the consistent delivery of high-quality Food & Beverage service in accordance with established standards while maintaining operational excellence and guest satisfaction.
• Bachelor's degree in Hospitality Management Food & Beverage Management Business Administration or a related field.
• Minimum 3-5 years of experience in restaurant or Food & Beverage operations.
• Strong knowledge of restaurant operations food safety hygiene standards and quality service.
• Proven leadership skills with the ability to lead coach develop and build a high-performing team.
• Excellent communication interpersonal and guest service skills.
• Strong planning organizational problem-solving and decision-making abilities.
• Proficiency in restaurant operation systems and Microsoft Office applications.
• Excellent command of spoken and written English.
• Professional service-oriented and able to work effectively under pressure in a fast-paced environment.
• Bachelor.
• 3-5.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Serve as the primary contact, communicating fluently with customers and truck drivers (native English speakers in the U.S.A.) via phone and email.
• Handle bookings, negotiate rates, and resolve service inquiries.
• Oversee day-to-day drayage operations, from initial booking acceptance to successful final delivery.
• Actively monitor shipments using our TMS (Transportation Management System) to ensure timely completion of milestones.
• Enforce strict adherence to SOPs and SLAs.
• Proactively identify and resolve service exceptions (e.g., port congestion, driver delays).
• Need to think on your feet to find solutions that satisfy both the client and the carrier.
• Manage the accurate entry of shipment-related costs.
• Audit carrier invoices against our records and settle billing discrepancies before transferring to Accounting.
• Collaborate with Customer Success, Accounting, and Tech teams to refine processes and improve the "Shipper Experience.".
• Education: Bachelor's Degree in Logistics, Supply Chain, Business Administration, Liberal Arts (English Program), or related fields.
• Language Proficiency: Excellent command of English is mandatory, with the confidence to speak with native US speakers over the phone.
• Experience: 0-5 years of experience in logistics, domestic trucking, or container haulage is preferred.
• New graduates/non-experienced logistic candidates with a passion for logistics and Excellent English Proficiency are highly encouraged to apply!.
• Technology Skills.
• Working knowledge of Microsoft/ Google Tools.
• Intermediate Excel skills (VLOOKUP, Pivot Tables are a plus).
• Ability to learn new software platforms (TMS/CRM) quickly.
• Ability to stay focused and calm during night shifts.
• Self-Driven attitude and excellent Logical Thinking.
• Urgency: Logistics moves fast; you must be comfortable working under time pressure.
• Cultural Awareness: Ability to adapt communication styles for different US regions and driver personalities.
• Competitive Base Salary.
• Intensive Training Program - We provide a structured 4-week onboarding (Classroom + Mentorship) to ensure your success.
• Global Exposure - Work directly with US teams and clients, improving your international business acumen.
• Health Insurance.
• Provident Fund.
• 12 days annual leave / Paid birthday leave.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Project Management, Marketing Strategy, Data Analysis, Recruitment

ประเภทงาน:

งานประจำ

• Seek to understand channel/customers' needs across OEM, FWS, CVO, and INDUSTRY segments and translate them into strategic trade marketing actions.
• Identify and implement solutions to optimize operations costs and working capital.
• Support Sales Managers in identifying new business opportunities and customer acquisition.
• Develop and execute trade marketing plans including promotions, incentive programs, and point-of-sale activations tailored to each B2B segment.
• Conduct or initiate research to understand customer behavior and competitive landscape where necessary.
• Performance Management.
• Analyze channel/customer performance including volume, turnover, gross margin, and service levels.
• Identify root causes, develop action plans, and highlight performance insights to the CSM and broader commercial team.
• Facilitate performance tracking for trade and marketing program execution.
• Leverage financial, trade loan, ROI, and customer/product master data to assess and improve profitability.
• Monitor and evaluate trade marketing ROI and recommend optimization actions.
• Project Management.
• Lead or support strategic trade marketing initiatives by developing project proposals, obtaining budgets, and aligning stakeholders.
• Act as a key facilitator to drive project execution across internal and external partners (distributors, workshops, OEM partners).
• Ensure solution development and delivery are aligned with customer/channel plans.
• Knowledge & Capability Development.
• Identify internal and external capability gaps and coordinate with the capability team to address them.
• Build and maintain a central repository of trade marketing materials, program guidelines, and performance metrics.
• Drive communication strategies and ensure tactical deployment across teams and channel partners.
• OMS.
• Leadership - Planning & Controls: Support risk identification and performance improvement planning.
• Organization - People & Competence: Develop team capabilities impacting operational performance.
• Performance Review: Analyze data and provide performance recommendations to ensure target delivery.
• Key Challenges.
• Balancing commercial agility with trade marketing effectiveness to drive profitability and customer satisfaction across diverse B2B segments (OEM/FWS/CVO/Industry).
• Ensuring cross-functional alignment and consistent execution of channel/customer strategies.
• At least 3 years in sales, business development, or customer/channel management.
• At least 3 years in trade marketing, channel marketing, or B2B marketing.
• Proven experience in commercial performance analysis and project leadership.
• Project Management experience is an advantage.
• Customer Profitability & Value Chain Understanding.
• Customer Segmentation & Channel Management.
• Sector, Market, Customer & Competitor Understanding.
• LBM Performance Planning & Sales Management.
• Trade Marketing Strategy & Execution.
• Proficiency in Excel, PowerPoint, Data Analysis, Power BI, AI Augmentation.
• Trade promotion planning and ROI analysis.
• Market and competitive analysis.
• Privacy.
• The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact [email protected].
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).
• If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

ประสบการณ์:

2 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Handle assigned client service activities, including account openings, account maintenance, transaction processing, and client requests, with accuracy and timeliness.
• Review and process client documentation, account amendments, and transactions in line with internal procedures and regulatory requirements.
• Support the handling of more complex or sensitive client cases under guidance from senior team members or managers.
• Demonstrate professionalism, responsiveness, and a customer centric approach in all client interactions.
• Cross Functional Collaboration.
• Work closely with internal teams such as Operations, Compliance, Marketing, and Product to support smooth execution of client service processes.
• Escalate issues appropriately and provide relevant information to assist in resolution.
• Support team initiatives aimed at improving service quality, client experience, and operational effectiveness.
• Regulatory & Compliance Support.
• Perform KYC/AML checks according to established procedures, escalating higher risk or exceptional cases when required.
• Ensure client service activities comply with internal controls, regulatory guidelines, and documentation standards.
• Support audits, reviews, and information requests by preparing or retrieving required documentation accurately.
• Operational Control & Quality Support.
• Execute daily service processes in accordance with approved workflows and work instructions.
• Perform basic quality checks on documentation, transactions, and data completeness to ensure accuracy.
• Assist in maintaining up to date client templates, records, and service documentation.
• Support billing validation or operational reporting tasks as assigned.
• Client Communication & Event Support.
• Prepare and support client communications such as dividend notices, voting announcements, account amendments, and service updates under established guidelines.
• Assist in client and investor events (e.g., mutual fund fairs, SET in the City) by providing process support and basic product information.
• Ensure consistency and professionalism in client communications across email, digital, and printed materials.
• Self Management & Team Contribution.
• Demonstrate good self management by organizing tasks, meeting deadlines, and maintaining consistent service quality.
• Take responsibility for assigned tasks and follow through to completion with appropriate supervision.
• Share knowledge and support peers by assisting with daily tasks or clarifying procedures when needed.
• Contribute positively to team collaboration, communication, and a supportive working environment.
• Bachelor's degree in Business, Finance, Economics, or a related discipline.
• 2-4 years of experience in client services, operations, or a related role within the financial services industry.
• IC Complex 1 License is mandatory.
• Good understanding of financial products and regulatory requirements (KYC, AML, suitability).
• Good problem solving skills and the ability to follow established processes with sound judgment.
• Strong attention to detail, good organizational skills, and a responsible work ethic.
• Clear and professional communication skills, with the ability to work effectively within a team and with internal stakeholders.
• We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.
• If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Teamwork, Opera, English, Thai

ประเภทงาน:

งานประจำ

• Greet and escort guests promptly to their rooms.
• eloquently suggesting appropriate.
• personalized recommendations of the property based on the distinctness of the guest and their visit.
• according to ORB Standard.
• Provide check-in and check-out services for guests in a professional manner.
• Provide guests with a quality room orientation.
• Perform professional lobby patrol duties.
• Provide quality service.
• with colleagues.
• to all guests by responding to their requests promptly.
• efficiently.
• and courteously at all time.
• Handle cash drawer properly as outlined in the ORB controller's manual.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
• Communicate clearly with the Night Auditor and Accounts Department.
• including accurately posting transactions and maintaining paperwork according to standard.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Address special guest preferences recorded in guest history profiles.
• ensure any learned preferences are properly recorded in accordance with ORB SMS standards.
• Stay current with developments and procedures in the hotel by attending daily front office briefings and reviewing the front office communications board regularly.
• THAI nationality only.
• Have been in the relevant working experience for the minimum of 2-4 years in luxury 5 star hotel/resort.
• Dynamic.
• hardworking.
• possess the great service mind.
• Good command of English both written and spoken.
• Familiar with Opera system.
• Bachelor.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Microsoft Office, ERP, SAP, English, French

ประเภทงาน:

งานประจำ

• Customer Service and Complex Case Management.
• Manage complex, high-value or strategically important customer accounts and ensure accurate, timely order fulfilment for domestic and international customers.
• Take the lead in resolving sensitive, escalated or high-impact customer complaints, supply constraints and delivery issues with minimal supervision.
• Make operational decisions within approved policies and recommend options to the Customer Service & Logistics Lead when business trade-offs or exceptions are required.
• Analyse customer feedback and recurring concerns, identify trends and coordinate corrective actions with relevant functions.
• Support customer retention and long-term relationships by proactively identifying service risks and improvement opportunities.
• Logistics and Cross-functional Coordination.
• Coordinate end-to-end outbound logistics, including order processing, inventory distribution, warehouse execution and transportation.
• Manage multiple priorities and high-volume workloads while maintaining service quality and deadlines.
• Work closely with Sales, Marketing, Supply Planning, Warehouse, Logistics, Finance and other functions to resolve complex issues and improve customer experience.
• Anticipate delays, stock constraints and fulfilment risks, propose solutions and escalate material business impacts to the Customer Service & Logistics Lead.
• Performance Analysis, Systems and Governance.
• Track and analyse Customer Service and Logistics KPIs, identify root causes and provide actionable recommendations to the Customer Service & Logistics Lead.
• Prepare and validate operational reports, including Actual Sales, Back Orders and an other customer service report.
• Execute advanced SAP S4/HANA SD/MM transactions and act as an operational subject-matter resource for systems and tools.
• Create and maintain product and customer master data in the local ERP system in accordance with governance requirements.
• Ensure compliance with company policies, service protocols, legal requirements, work instructions and control standards within assigned processes.
• Operational Expertise and Continuous Improvement.
• Identify process gaps and lead agreed improvements, including innovation, synchronisation, digitisation and simplification initiatives.
• Develop and maintain SLAs, work instructions, knowledge materials and process documentation, and support operational deployment.
• Provide process training, onboarding support and day-to-day operational guidance to Customer Service & Logistics Executives when assigned by the Customer Service & Logistics Lead.
• Support the implementation of operational changes and monitor adoption and effectiveness.
• Perform other duties assigned by the Customer Service & Logistics Lead or Supply Chain Manager.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field.
• At least 5 years of experience in customer service, logistics, order management or supply chain, including experience handling complex operational cases.
• Strong proficiency in SAP ECC6 or a comparable ERP system and Microsoft Office, particularly Excel.
• Experience in KPI analysis, process improvement, master-data management or customer-service technology is preferred.
• Experience with order-management systems, payment gateways or e-commerce processing is an advantage.
• Key Skills & Competencies.
• Strong customer focus with a proactive, solution-oriented and continuous-improvement mindset.
• Professional communication, emotional intelligence and conflict-resolution skills, including effective English communication.
• Ability to analyse complex issues systematically, consider end-to-end business impact and provide effective solutions quickly.
• Ability to manage multiple priorities, high-volume work and deadlines consistently in a fast-paced environment.
• Strong cross-functional collaboration and influencing skills.
• Ability to challenge the status quo constructively, support change and adapt with a long-term business perspective.
• Ability to provide operational guidance and knowledge transfer without formal people-management accountability.
• We appreciate your interest in joining our team and encourage you to submit your application. Please note that only shortlisted candidates will be contacted for further discussion.
• Thank you for considering a career with us!.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Financial Modeling, Data Analysis, SQL, Thai

ประเภทงาน:

งานประจำ

• LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
• The mission.
• Your mission is to be the "Driver of Execution.".
• You will bridge the gap between vision and reality - taking high-level strategies and breaking them down into step-by-step execution plans. You ensure that complex initiatives are delivered smoothly, efficiently, and on time across all functions.
• Translate Strategy into Action (Execution Excellence).
• This is your core differentiator. You take abstract strategic goals and break them down into granular, step-by-step operational plans. You define clear milestones, owners, and timelines to ensure the strategy doesn't just stay on a slide but happens on the ground.
• Cross-Functional Orchestration.
• Act as the PMO (Project Management Office) for critical strategic initiatives. You align Sales, Product, Marketing, and Operations teams, ensuring everyone marches to the same beat. You remove blockers to "get things done" smoothly and efficiently.
• Performance Monitoring & Cadence.
• Establish the rhythm of the business. You track progress against plans rigorously, identifying risks early and course-correcting swiftly to ensure timely delivery of targets.
• Turn data into decisions. You lead deep-dive analyses to solve specific business problems (e.g., "Why is churn increasing in Segment A?") and propose data-backed solutions.
• Must Have.
• 5+ years of experience in Management Consulting, Corporate Strategy, Business Operations (BizOps), or a fast-paced Tech Startup environment.
• Mastery of "Deconstruction": Proven ability to break down complex, ambiguous problems into small, manageable tasks. You can turn a 1-year goal into a weekly to-do list.
• Strong Analytical Skills: Proficient in financial modeling, business casing, and data analysis (Excel/Google Sheets is a must; SQL is a plus).
• Project Management Prowess: You are organized, disciplined, and relentless about deadlines. You have a track record of leading cross-functional projects to successful completion.
• Communication & Influence: Ability to create compelling presentations (PowerPoint/Keynote) and influence stakeholders from operational teams to C-Level executives.
• Nice to Have.
• Experience in the SaaS, Payments, Retail Tech, or F&B industry.
• Experience with OKR setting and management.
• MBA or relevant advanced degree.