Location : Srinagarindra

Working hours : Monday-Friday, starting anytime from 19:00 to 22:00.

Holidays : Based on U.S. holidays + flexible additional holidays

Join Our Dynamic Operations Team !

Are you a highly accountable, detail-oriented professional with excellent communication skills? Join us as an Associate/Specialist, Customer Success & Carrier Operations and be the backbone of our logistics network, connecting shippers with carriers in real-time.

This role is also perfect for recent graduates with strong English skills looking to start a global career, or experienced logistics professionals seeking a challenging environment working directly with the US market.

Key Responsibilities:

As the front-line representative of our company, you will manage the complete lifecycle of customer shipments and maintain strong, trusted relationships.

• Cross-Border Communication & Key Account Management:
• Serve as the primary contact, communicating fluently with customers and truck drivers (native English speakers in the U.S.A.) via phone and email.
• Handle bookings, negotiate rates, and resolve service inquiries.

• End-to-End Shipment Management:
• Oversee day-to-day drayage operations, from initial booking acceptance to successful final delivery

• Monitoring & Compliance:
• Actively monitor shipments using our TMS (Transportation Management System) to ensure timely completion of milestones.
• Enforce strict adherence to SOPs and SLAs.

• Problem Solving & Exception Handling:
• Proactively identify and resolve service exceptions (e.g., port congestion, driver delays).
• Need to think on your feet to find solutions that satisfy both the client and the carrier.

• Financial & Administrative Support:
• Manage the accurate entry of shipment-related costs
• Audit carrier invoices against our records and settle billing discrepancies before transferring to Accounting.

• Continuous Improvement:
• Collaborate with Customer Success, Accounting, and Tech teams to refine processes and improve the "Shipper Experience."

Qualifications:

• Education: Bachelor's Degree in Logistics, Supply Chain, Business Administration, Liberal Arts (English Program), or related fields.

• Language Proficiency: Excellent command of English is mandatory, with the confidence to speak with native US speakers over the phone.

• Experience: 0-5 years of experience in logistics, domestic trucking, or container haulage is preferred.

• New graduates/non-experienced logistic candidates with a passion for logistics and Excellent English Proficiency are highly encouraged to apply!

• Technology Skills

• Working knowledge of Microsoft/ Google Tools .

• Intermediate Excel skills (VLOOKUP, Pivot Tables are a plus).

• Ability to learn new software platforms (TMS/CRM) quickly.

• Ability to stay focused and calm during night shifts.

• Self-Driven attitude and excellent Logical Thinking

• Urgency: Logistics moves fast; you must be comfortable working under time pressure.

• Cultural Awareness: Ability to adapt communication styles for different US regions and driver personalities.

Benefits:

• Competitive Base Salary

• Intensive Training Program - We provide a structured 4-week onboarding (Classroom + Mentorship) to ensure your success.

• Global Exposure - Work directly with US teams and clients, improving your international business acumen.

• Health Insurance

• Provident Fund

• 12 days annual leave / Paid birthday leave.