เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Handle inbound calls, chats, and emails from customers, providing information about OPPO products, services, and promotions. Provide basic troubleshooting support for issues related to device usage, applications, and systems. Handle customer complaints and coordinate with relevant teams such as Service Centers, T2, and Logistics. Accurately and completely record customer cases in the WCSM system. Follow up on customer cases and provide customers with regular status updates. Deliver professional and courteous customer service while maintaining the required service quality standards. ...
• Bachelor's degree in any field. Experience in Call Center, Banking Call Center, Customer Service, or a related industry. Good problem-solving skills and the ability to handle multiple tasks simultaneously. Flexible with working schedules and working hours. Passionate about customer service and helping customers. 1-2 years of experience in customer service, call center operations, or a related role. Experience in e-commerce, online marketplaces, or platform/app-based businesses will be an advantage. Excellent communication and interpersonal skills. Able to handle a high volume of customer interactions and work effectively under pressure. Strong problem-solving skills with a customer-focused mindset. Ability to communicate in English or Chinese will be an additional advantage.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Microsoft Office, ERP, SAP, English, French

ประเภทงาน:

งานประจำ

• Customer Service and Complex Case Management.
• Manage complex, high-value or strategically important customer accounts and ensure accurate, timely order fulfilment for domestic and international customers.
• Take the lead in resolving sensitive, escalated or high-impact customer complaints, supply constraints and delivery issues with minimal supervision.
• Make operational decisions within approved policies and recommend options to the Customer Service & Logistics Lead when business trade-offs or exceptions are required.
• Analyse customer feedback and recurring concerns, identify trends and coordinate corrective actions with relevant functions.
• Support customer retention and long-term relationships by proactively identifying service risks and improvement opportunities.
• Logistics and Cross-functional Coordination.
• Coordinate end-to-end outbound logistics, including order processing, inventory distribution, warehouse execution and transportation.
• Manage multiple priorities and high-volume workloads while maintaining service quality and deadlines.
• Work closely with Sales, Marketing, Supply Planning, Warehouse, Logistics, Finance and other functions to resolve complex issues and improve customer experience.
• Anticipate delays, stock constraints and fulfilment risks, propose solutions and escalate material business impacts to the Customer Service & Logistics Lead.
• Performance Analysis, Systems and Governance.
• Track and analyse Customer Service and Logistics KPIs, identify root causes and provide actionable recommendations to the Customer Service & Logistics Lead.
• Prepare and validate operational reports, including Actual Sales, Back Orders and an other customer service report.
• Execute advanced SAP S4/HANA SD/MM transactions and act as an operational subject-matter resource for systems and tools.
• Create and maintain product and customer master data in the local ERP system in accordance with governance requirements.
• Ensure compliance with company policies, service protocols, legal requirements, work instructions and control standards within assigned processes.
• Operational Expertise and Continuous Improvement.
• Identify process gaps and lead agreed improvements, including innovation, synchronisation, digitisation and simplification initiatives.
• Develop and maintain SLAs, work instructions, knowledge materials and process documentation, and support operational deployment.
• Provide process training, onboarding support and day-to-day operational guidance to Customer Service & Logistics Executives when assigned by the Customer Service & Logistics Lead.
• Support the implementation of operational changes and monitor adoption and effectiveness.
• Perform other duties assigned by the Customer Service & Logistics Lead or Supply Chain Manager.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field.
• At least 5 years of experience in customer service, logistics, order management or supply chain, including experience handling complex operational cases.
• Strong proficiency in SAP ECC6 or a comparable ERP system and Microsoft Office, particularly Excel.
• Experience in KPI analysis, process improvement, master-data management or customer-service technology is preferred.
• Experience with order-management systems, payment gateways or e-commerce processing is an advantage.
• Key Skills & Competencies.
• Strong customer focus with a proactive, solution-oriented and continuous-improvement mindset.
• Professional communication, emotional intelligence and conflict-resolution skills, including effective English communication.
• Ability to analyse complex issues systematically, consider end-to-end business impact and provide effective solutions quickly.
• Ability to manage multiple priorities, high-volume work and deadlines consistently in a fast-paced environment.
• Strong cross-functional collaboration and influencing skills.
• Ability to challenge the status quo constructively, support change and adapt with a long-term business perspective.
• Ability to provide operational guidance and knowledge transfer without formal people-management accountability.
• We appreciate your interest in joining our team and encourage you to submit your application. Please note that only shortlisted candidates will be contacted for further discussion.
• Thank you for considering a career with us!.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Develop and implement comprehensive admissions strategies to meet enrolment targets..
• Manage the entire admissions process, from initial inquiry to enrolment, ensuring a smooth and positive experience for prospective students and their families..
• Conduct school tours, open houses, and information sessions to showcase the school s offerings and facilities..
• Maintain accurate and up-to-date records of prospective and current students in the admissions database..
• Customer Service.
• Provide exceptional customer service to prospective and current families, addressing inquiries and concerns promptly and professionally..
• Work closely with other school departments to ensure a cohesive and welcoming experience for all families..
• Bachelor s degree in Marketing, Business Administration, Education, or a related field..
• Experience in admissions, marketing, or a similar role, preferably within an international school setting..
• Strong understanding of digital marketing strategies and tools..
• Excellent communication and interpersonal skills with a customer-focused approach..
• Ability to work independently as well as part of a team, managing multiple tasks and deadlines effectively..
• Proficiency in English and Thai, proficiency in Mandarin is an advantage..
• Proficient in using Microsoft Office Suite and other relevant software..
• Experience in using CRM systems and data management tools..
• Personal Attributes.
• Highly organized with strong attention to detail..
• Creative and innovative thinker with the ability to develop and implement effective marketing strategies..
• Strong problem-solving skills and the ability to think strategically..
• Passion for education and a commitment to promoting the school s mission and values..
• Flexible and adaptable, with the ability to thrive in a fast-paced and dynamic environment..
• Strong work ethic and a high level of professionalism..

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Mechanical Engineering, Electronics, Thai

ประเภทงาน:

งานประจำ

• งานประจำ (Full-time) ทำงานในออฟฟิศ.
• วันและเวลาทำงาน: จันทร์ - เสาร์ (8:30 - 17:30 น).
• ตรวจสอบเอกสาร รายการความเสียหาย และรูปถ่ายที่ส่งมาจากอู่/ศูนย์ซ่อมรถยนต์.
• ประเมินและอนุมัติราคาค่าแรงในการซ่อม และราคาอะไหล่ให้ถูกต้องตามมาตรฐานและเงื่อนไขกรมธรรม์.
• เจรจาต่อรองราคาค่าซ่อมกับอู่คู่สัญญา หรือศูนย์บริการ เพื่อให้ได้ข้อสรุปที่ยุติธรรมทั้งสองฝ่าย.
• ตรวจสอบและควบคุมไม่ให้เกิดการเคลมที่เกินจริง หรือการทุจริตในขั้นตอนการซ่อม.
• ประสานงานกับฝ่ายที่เกี่ยวข้อง และให้คำปรึกษาด้านเทคนิคช่างยนต์แก่ลูกค้า.
• เพศ ชาย/หญิง อายุ 30 - 45 ปี.
• วุฒิการศึกษา ปวช., ปวส. หรือ ปริญญาตรี สาขาช่างยนต์ หรือสาขาที่เกี่ยวข้อง.
• ยินดีรับพิจารณาช่างยนต์จากอู่/ศูนย์บริการ ที่อยากย้ายสายงานมาทำออฟฟิศ.
• หากมีประสบการณ์ในตำแหน่งคุมราคาของบริษัทประกันภัย หรือมีประสบการณ์ทำราคาเคลมในอู่ซ่อมรถ.
• (จะพิจารณาเป็นพิเศษ).
• มีความรู้เรื่องโครงสร้างรถยนต์ อะไหล่รถยนต์ เป็นอย่างดี.
• มีทักษะในการเจรจาต่อรอง มีไหวพริบ และสามารถควบคุมอารมณ์ได้ดี.
• สามารถใช้คอมพิวเตอร์พื้นฐานได้.
• เงินเดือนประจำ: 30,000-50,0000 บาท (ขึ้นอยู่กับประสบการณ์).
• INCENTIVE เบี้ยขยัน.
• COMMISSION.
• ยูนิฟอร์ม.
• BONUS ประจำปี (ตามผลประกอบการบริษัท).
• ประกันกลุ่ม / ประกันสังคม.
• วันหยุดพักผ่อนประจำปี.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Industry trends, Procurement, Purchasing, English, Thai

ประเภทงาน:

งานประจำ

• Provide exceptional wine service and personalized recommendations based on guests' preferences, cuisine, occasion, and budget.
• Recommend and execute food-and-wine pairings that complement each venue's culinary concept.
• Conduct professional wine presentations, decanting, and tableside service according to luxury hospitality standards.
• Build strong relationships with guests and create memorable dining experiences.
• Handle wine-related guest inquiries and feedback professionally.
• Wine Program Development.
• Develop, maintain, and continuously improve wine lists across Soho Hospitality venues.
• Source and evaluate new wines, vintages, and beverage products.
• Maintain a balanced and commercially viable wine portfolio across premium, mid-range, and accessible selections.
• Work closely with Culinary and Operations teams to develop wine pairing menus and seasonal beverage promotions.
• Monitor wine industry trends and recommend new products and concepts.
• Sales & Commercial Performance.
• Drive wine and beverage sales through effective recommendations, upselling, and guest engagement.
• Increase average beverage spend per guest and overall beverage revenue.
• Promote premium wines, reserve labels, and special beverage offerings.
• Support wine dinners, tasting events, brand activations, and promotional campaigns.
• Contribute to outlet and company revenue targets through strategic beverage initiatives.
• Inventory & Cost Control.
• Manage wine inventory, ordering, stock rotation, and cellar organization.
• Conduct regular stock counts and inventory reconciliations.
• Minimize wastage, breakage, spoilage, and inventory variances.
• Ensure proper storage, handling, and preservation of wines and premium beverages.
• Monitor beverage costs and identify opportunities to improve profitability.
• Coordinate with Purchasing and Finance teams on procurement and inventory control.
• Training & Team Development.
• Develop and deliver structured wine training programs for restaurant teams.
• Train staff on wine fundamentals, food & wine pairing, wine service standards, upselling techniques, and beverage knowledge.
• Coach and mentor Restaurant Managers, Supervisors, Bartenders, and Service Teams.
• Support beverage training and onboarding for new employees.
• Promote a culture of beverage excellence across Soho Hospitality venues.
• Supplier & Industry Relations.
• Build and maintain strong relationships with wine importers, distributors, and suppliers.
• Participate in supplier tastings, product evaluations, and industry events.
• Work with suppliers to secure promotional support and staff training opportunities.
• Stay updated on market developments and emerging beverage trends.
• Compliance & Standards.
• Ensure compliance with Thai alcohol regulations and licensing requirements.
• Promote responsible alcohol service.
• Follow Soho Hospitality SOPs, service standards, and operational policies.
• Maintain high standards of professionalism, hygiene, and workplace safety.
• Minimum 3 years of experience as a Sommelier, Senior Sommelier, or Senior Beverage Professional.
• Hotel experience is required.
• Experience in luxury hotels, fine dining restaurants, premium hospitality venues, or Michelin-starred establishments is highly preferred.
• Proven experience in wine sales, guest engagement, wine program management, inventory control, and team training.
• Experience in an upscale international restaurant environment is highly desirable.
• Diploma or Degree in Hospitality Management, Hotel Management, Food & Beverage Management, Wine Studies, or a related field is preferred.
• Professional Certifications - Preferred.
• WSET Level 2 or Level 3.
• Certified Sommelier.
• Certified Wine Professional (CWP).
• Other internationally recognized wine qualifications.
• Old World and New World wines.
• International wine regions and appellations.
• Grape varieties and vintages.
• Champagne and sparkling wines.
• Fortified and dessert wines.
• Premium spirits and digestifs.
• Wine storage and cellar management.
• Beverage costing and profitability.
• Skills & Competencies.
• Excellent guest service and communication skills.
• Strong wine sales and upselling abilities.
• Excellent training and coaching skills.
• Strong commercial awareness and business acumen.
• Inventory management and cost-control skills.
• Excellent organization and planning.
• Strong attention to detail.
• Professional appearance and grooming.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong English communication skills.
• Beverage revenue growth.
• Wine sales contribution to total beverage revenue.
• Average beverage spend per guest.
• Premium wine sales performance.
• Beverage cost percentage.
• Inventory accuracy and variance control.
• Guest satisfaction.
• Staff beverage knowledge and training results.
• Number and effectiveness of wine training sessions.
• Performance of wine promotions, pairing menus, and wine events.
• Why Join Soho Hospitality?.
• Work with leading hospitality concepts in Thailand, including Above Eleven, Charcoal Tandoor Fire Grill, and other premium venues within the Soho Hospitality portfolio.
• Work with an international beverage program and diverse, high-end clientele.
• Opportunity to contribute to the development of wine and beverage programs across multiple venues.
• Career growth opportunities within a dynamic and expanding hospitality group.
• Access to supplier training, wine tastings, and professional development opportunities.
• Opportunity to make a direct impact on the growth and success of Soho Hospitality's beverage program.
• How to ApplyIf you are passionate about wine, luxury hospitality, and creating exceptional guest experiences, we would love to hear from you.
• About us.
• Soho Hospitality operates some of Thailand's most renowned hospitality concepts, including Above Eleven, Charcoal Tandoor Fire Grill, and other premium venues within the Soho Hospitality portfolio. The company is a dynamic and expanding hospitality group based in Bangkok, Thailand.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Serve as the primary contact, communicating fluently with customers and truck drivers (native English speakers in the U.S.A.) via phone and email.
• Handle bookings, negotiate rates, and resolve service inquiries.
• Oversee day-to-day drayage operations, from initial booking acceptance to successful final delivery.
• Actively monitor shipments using our TMS (Transportation Management System) to ensure timely completion of milestones.
• Enforce strict adherence to SOPs and SLAs.
• Proactively identify and resolve service exceptions (e.g., port congestion, driver delays).
• Need to think on your feet to find solutions that satisfy both the client and the carrier.
• Manage the accurate entry of shipment-related costs.
• Audit carrier invoices against our records and settle billing discrepancies before transferring to Accounting.
• Collaborate with Customer Success, Accounting, and Tech teams to refine processes and improve the "Shipper Experience.".
• Education: Bachelor's Degree in Logistics, Supply Chain, Business Administration, Liberal Arts (English Program), or related fields.
• Language Proficiency: Excellent command of English is mandatory, with the confidence to speak with native US speakers over the phone.
• Experience: 0-5 years of experience in logistics, domestic trucking, or container haulage is preferred.
• New graduates/non-experienced logistic candidates with a passion for logistics and Excellent English Proficiency are highly encouraged to apply!.
• Technology Skills.
• Working knowledge of Microsoft/ Google Tools.
• Intermediate Excel skills (VLOOKUP, Pivot Tables are a plus).
• Ability to learn new software platforms (TMS/CRM) quickly.
• Ability to stay focused and calm during night shifts.
• Self-Driven attitude and excellent Logical Thinking.
• Urgency: Logistics moves fast; you must be comfortable working under time pressure.
• Cultural Awareness: Ability to adapt communication styles for different US regions and driver personalities.
• Competitive Base Salary.
• Intensive Training Program - We provide a structured 4-week onboarding (Classroom + Mentorship) to ensure your success.
• Global Exposure - Work directly with US teams and clients, improving your international business acumen.
• Health Insurance.
• Provident Fund.
• 12 days annual leave / Paid birthday leave.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• บริหารและควบคุมการดำเนินงานประจำวันของแผนก เพื่อให้เป็นไปตามคุณภาพ มาตรฐาน และตรงตามความคาดหวังของลูกค้าในแต่ละวัน.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• กำหนดเป้าหมายและวางแผนการทำงานอย่างชัดเจน เพื่อจัดลำดับความสำคัญ จัดระเบียบ และให้งานบรรลุผลตามที่กำหนด.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• รับมือกับข้อร้องเรียน การระงับข้อพิพาท การแก้ไขปัญหาความขัดแย้ง และการเจรจาเพื่อหาข้อยุติร่วมกับฝ่ายที่เกี่ยวข้อง.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• ควบคุมและวางแผนอัตรากำลังพนักงานให้เหมาะสม เพื่อให้การบริการ การดำเนินงาน และเป้าหมายทางการเงินของแผนกบรรลุผล.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• ส่งเสริมการสื่อสารอย่างต่อเนื่องและสม่ำเสมอกับพนักงาน เพื่อสร้างความเข้าใจในเป้าหมายทางธุรกิจ ถ่ายทอดความคาดหวัง รับรู้และยกย่องผลการปฏิบัติงาน และสร้างผลลัพธ์ที่ต้องการ.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• เข้าใจผลกระทบของการดำเนินงานของแผนกต่อเป้าหมายทางการเงินของสถานประกอบการโดยรวม และบริหารจัดการให้สามารถบรรลุหรือเกินกว่าเป้าหมายที่กำหนด.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• ใช้ทักษะด้านมนุษยสัมพันธ์และการสื่อสารในการเป็นผู้นำ สร้างอิทธิพลเชิงบวก และจูงใจผู้อื่น สนับสนุนการตัดสินใจทางธุรกิจและการเงินอย่างเหมาะสม แสดงถึงความซื่อสัตย์สุจริต และเป็นผู้นำด้วยการเป็นแบบอย่างที่ดี.
• Encourages and building mutual trust, respect, and cooperation among team members.
• ส่งเสริมและสร้างความไว้วางใจ ความเคารพ และความร่วมมือระหว่างสมาชิกในทีม.
• Serving as a role model to demonstrate appropriate behaviors.
• ปฏิบัติตนเป็นแบบอย่างที่ดีในการแสดงพฤติกรรมที่เหมาะสมในการทำงาน.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• ควบคุม ดูแล และบริหารพนักงาน รวมถึงการจัดการงานประจำวันทั้งหมด และมีความเข้าใจในหน้าที่ของพนักงานแต่ละตำแหน่งเพียงพอที่จะสามารถปฏิบัติงานแทนได้ในกรณีจำเป็น.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• สร้างและรักษาความสัมพันธ์ในการทำงานที่เปิดกว้าง โปร่งใส และส่งเสริมความร่วมมือระหว่างพนักงานภายในทีม.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
• ปฏิบัติหน้าที่ควบคุมดูแลทุกส่วนของแผนกต้อนรับส่วนหน้า ในกรณีที่ไม่มีผู้จัดการแผนกต้อนรับส่วนหน้า หรือผู้ช่วยผู้จัดการแผนกต้อนรับส่วนหน้าอยู่ปฏิบัติงาน.
• Provides services that are above and beyond for customer satisfaction and retention.
• ให้บริการที่เหนือความคาดหวัง เพื่อสร้างความพึงพอใจและความภักดีของลูกค้า.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• พัฒนาคุณภาพการบริการ โดยการสื่อสาร ชี้แนะ และช่วยให้พนักงานเข้าใจความต้องการของลูกค้า พร้อมให้คำแนะนำ ข้อเสนอแนะ และการโค้ชรายบุคคลเมื่อจำเป็น.
• Responds to and handles guest problems and complaints.
• ตอบสนองและแก้ไขปัญหาหรือข้อร้องเรียนของลูกค้าอย่างเหมาะสมและมีประสิทธิภาพ.
• Sets a positive example for guest relations.
• เป็นแบบอย่างที่ดีด้านการดูแลความสัมพันธ์กับลูกค้า.
• Empowers employees to provide excellent customer service.
• ส่งเสริมและมอบอำนาจให้พนักงานสามารถให้บริการลูกค้าได้อย่างยอดเยี่ยม.
• Observes service behaviors of employees and provides feedback to individuals.
• สังเกตพฤติกรรมการให้บริการของพนักงาน และให้ข้อเสนอแนะเพื่อการพัฒนาเป็นรายบุคคล.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• ติดต่อและสื่อสารกับลูกค้าเพื่อรับฟังความคิดเห็นเกี่ยวกับคุณภาพของสินค้า ระดับการให้บริการ และความพึงพอใจโดยรวม.
• Ensures employees understand customer service expectations and parameters.
• ทำให้พนักงานเข้าใจมาตรฐาน ความคาดหวัง และขอบเขตของการบริการลูกค้าอย่างชัดเจน.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• เน้นย้ำความพึงพอใจของลูกค้าในการประชุมแผนกทุกครั้ง และมุ่งเน้นการปรับปรุงคุณภาพอย่างต่อเนื่อง.
• Additional.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• ถ่ายทอดและให้ข้อมูลแก่ผู้บังคับบัญชา เพื่อนร่วมงาน และผู้ใต้บังคับบัญชา ผ่านทางโทรศัพท์ เอกสารลายลักษณ์อักษร อีเมล.
• หรือการสื่อสารโดยตรง.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• วิเคราะห์ข้อมูลและประเมินผลลัพธ์ เพื่อเลือกแนวทางที่เหมาะสมที่สุดในการแก้ไขปัญหา.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• แจ้งและ/หรือรายงานข้อมูลที่เกี่ยวข้องให้แก่ผู้บริหาร เพื่อนร่วมงาน และผู้ใต้บังคับบัญชา รับทราบอย่างถูกต้องและทันท่วงที.
• Performs all duties at the Front Desk as necessary.
• ปฏิบัติหน้าที่งานต้อนรับส่วนหน้ากตำแหน่งตามความจำเป็น.
• Runs Front Desk shifts whenever necessary.
• ปฏิบัติงานควบคุมกะงานของแผนกต้อนรับส่วนหน้าเมื่อมีความจำเป็น.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• เข้าร่วมการประชุมของแผนก และสื่อสารเป้าหมายของแผนกต้อนรับส่วนหน้าอย่างชัดเจนและสม่ำเสมอ เพื่อให้เกิดผลลัพธ์ตาม.
• ที่องค์กรกำหนด.
• Bachelor's degree or diploma, with at least 5 years of experience in guest services, front desk operations, or a related professional area.
• สำเร็จการศึกษาระดับปริญญาตรีหรือประกาศนียบัตร และมีประสบการณ์ทำงานอย่างน้อย 5 ปี ในงานบริการลูกค้า งานแผนกต้อนรับส่วนหน้า หรือสายงานที่เกี่ยวข้อง.
• 3 years experience in Front office Supervisor.
• มีประสบการณ์ทำงานในตำแหน่งหัวหน้างานแผนกต้อนรับส่วนหน้าอย่างน้อย 3 ปี.
• Excellent communicate in Thai and English.
• มีทักษะการสื่อสารภาษาไทยและภาษาอังกฤษในระดับดีเยี่ยม.
• Service mind required.
• มีใจรักงานบริการ.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Leadership Skill, Telesales, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Be responsible for the Outbound Call Centre team which supports distribution partners in converting prospects leads into closed sales primarily in health and motor insurance. Such support can include but not limited to responding to product and / or shopping inquiries by enquiries, recommending the most suitable benefit plan and / or product to customers, others.
• Supervise Outbound Agents and manage an initial team of up to 5 agents, ensuring they are meeting or exceeding performance targets, and rechecking team members works on ...
• Prepare and allocate prospect leads to Outbound Agents according to internal guidelines as revised from time to time.
• Monitor and analyse outbound calls for the team; such as conversion rates, response time, etc. to ensure daily, weekly and monthly targets are met.
• Assist and ensure that the customers for a smooth shopping experience via easysunday.com website and any other online / offline buying journey via Line, Facebook Chat, Zendesk Ticketing or call.
• Ensure the team can assist and satisfy customer inquiries in a professional and accurate manner.
• Motivate and coach team members to meet and exceed performance goals by creating attractive award schemes that are aligned with company objectives, etc.
• Gather and share all feedback on reasons driving unsuccessful sales conversions.
• Collaborate with the CRM and any other team(s) to ensure customer information is accurately captured and updated in the system.
• Collaborate with other departments to ensure that customer issues are addressed and resolved in a timely manner.
• Develop, update training material and train and coach agents on product knowledge, sales techniques, and customer service best practices. Ensure that there is a structured product training schedule.
• Manage the budget and resources, including scheduling and staffing.
• Work with the Customer Service Manager to improve the call and chat tool experience for agents.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience working as Outbound Agent or any role that involves convincing the B2C customer via phone.
• Preference with active insurance telesales agent licence from Office of the Insurance Commission.
• Proven experience as a Outbound Lead or similar role.
• Strong leadership and management skills.
• Strong analytical and problem-solving skills.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Microsoft Office, English, Thai

ประเภทงาน:

งานประจำ

• We are seeking an experienced and detail-driven Senior Customer Service Executive to strengthen our Ocean Export team.
• In this role you will manage complex export shipments end-to-end, act as an escalation point for the customer service team, and serve as a trusted partner to our key accounts.
• You will work closely with Operations, Pricing, carriers, and our overseas network to ensure export service delivery consistently exceeds client expectations.
• Manage the end-to-end handling of complex and high-value ocean export bookings, from receipt of instructions through to final documentation and departure confirmation.
• Audit and verify export documentation - bookings, Shipping Instructions, Bills of Lading, commercial invoices, and packing lists - for accuracy and compliance before release.
• Coordinate strategically with carriers, co-loaders, and overseas agents to secure vessel space, meet documentation cut-offs, and resolve routing or space constraints.
• Act as the primary escalation point for the Customer Service team on complex export queries, non-standard shipments (e.g. dangerous goods, reefer, out-of-gauge), and customer complaints.
• Provide proactive shipment status updates to customers (e.g. vessel departure, arrival, delays), maintaining strict adherence to the "Bad News First" policy to manage expectations effectively.
• Serve as a dedicated point of contact for key accounts, guiding customers on the correct preparation of export documents and Incoterms requirements to ensure smooth customs clearance.
• Mentor and support junior Customer Service Executives, sharing best practices and helping to strengthen the team's overall service standards.
• Ensure all customer-facing milestones are updated accurately and on time in the operating system, and support adherence to account-specific SOPs.
• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3-6 years of experience in a Customer Service role within a Freight Forwarding company, with a strong focus on Ocean Export.
• Solid understanding of Ocean Export processes (FCL/LCL), Incoterms, and export documentation (HBL/MBL, Shipping Instructions).
• Demonstrated ability to handle complex files independently and act as an escalation point for the wider team.
• Excellent communication skills in Thai and English (written and spoken).
• Proficiency in Microsoft Office (Outlook, Excel) and freight forwarding operating systems.
• About us.
• Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
• With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.
• We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• BTS Ratchathewi.
• Full-time, Contract.
• Purpose.
• The Client Services Associate / Account Associate is the primary owner of client relationships. This role ensures clients feel confident, heard, and well-served, while translating business needs into clear direction for product, engineering, and delivery teams. Success is measured by client retention, expansion, and trust - not just project delivery.
• Client Ownership & Relationship Management.
• Act as the primary point of contact for all assigned clients.
• Build long-term, trusted relationships with senior client stakeholders.
• Lead regular client check-ins, QBRs, roadmap discussions, and escalations.
• Manage expectations on scope, timelines, costs, and deliverables.
• Proactively identify risks, dissatisfaction, or misalignment - and resolve early.
• Account Strategy & Growth.
• Understand each client's business, industry, and success metrics.
• Identify upsell / cross-sell opportunities (new features, phases, retainers, support, etc.).
• Partner with sales or founders on renewals, expansions, and pricing discussions.
• Own account health: retention, satisfaction, revenue growth.
• Project & Delivery Alignment.
• Translate client requirements into clear briefs and priorities for internal teams.
• Work closely with Product Managers, Tech Leads, and Project Managers to align delivery.
• Ensure scope changes are documented, estimated, and approved.
• Balance client needs with internal capacity and technical constraints.
• Communication & Escalation Management.
• Lead difficult conversations professionally (delays, scope changes, trade-offs).
• Handle escalations calmly and decisively.
• Ensure communication is clear, structured, and documented.
• Protect the team by setting realistic boundaries while maintaining client trust.
• Process & Quality Improvement.
• Help define and improve client service processes (onboarding, handover, reporting).
• Standardize communication, documentation, and service expectations.
• Contribute to playbooks, templates, and best practices for client management.
• Professional Experience.
• 1+ years of experience.
• in Account Management, Client Success, Management Consulting, or other High-Touch/White-glove service industries, preferably within the.
• SaaS, Data Analytics, or Tech.
• sectors.
• Proven track record of managing.
• high-value accounts (1M+ ARR).
• and senior stakeholders (C-level/VP).
• Demonstrated ability to grow accounts through strategic upsells and renewals.
• Skills & Competencies.
• Ability to understand complex business models and translate them into data-driven roadmaps.
• While this is a non-coding role, you must be comfortable discussing.
• Cloud Infrastructure, Data Engineering, and Analytics.
• concepts with both clients and engineers.
• Exceptional command of English (written and verbal). You must be able to simplify complex technical topics into persuasive business value.
• High EQ with the ability to navigate difficult conversations, manage scope creep, and handle escalations with poise.
• Strong understanding of Agile methodologies and project management lifecycles.
• Mindset & Cultural Fit.
• Comfortable in a fast-paced "startup" environment where processes are evolving.
• You view yourself as the CEO of your client accounts; you are proactive, not reactive.
• You make decisions based on data and logic rather than assumptions.
• Education.
• Bachelor's or Master's degree in Business, Marketing, Communication, Information Systems, or a related field.
• About Us.
• Hashed Analytic Co., Ltd.
• is a cloud and data company based in Bangkok with global reach. We help companies around the world create insights and actionable data for their organizations. Our client base is global, spanning from New York, Shanghai, Hong Kong and Bangkok.
• Our Technology Team has diverse experience in top tier global companies such as Microsoft, Google and Hedge Fund.
• Career at Hashed Analytic.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Work Well Under Pressure, Microsoft Office, Service-Minded, English

ประเภทงาน:

งานประจำ

Who is AMMEGA We are a global company located in 40 countries. We provide a wide range of opportunities for all of our 6,000 employees and all of you who want to make a difference and join AMMEGA. As a team member, you can develop the sector together with us by providing advanced and high-quality belting solutions for 20 different industries, including global logistics, food production, fitness equipment, household appliances and energy production. We constantly improve our offering and provide our customers with fresh ideas and new technologies to create better and more sustainabl ...

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Work Well Under Pressure, Meet Deadlines, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Supervising and coordinating the daily activities of the warehouse customer service team.
• Providing leadership, coaching and mentoring to team members to drive high performance.
• Handling customer inquiries and resolving any issues or concerns in a timely manner.
• Monitoring warehouse operations and inventory management to identify and address any bottlenecks or inefficiencies.
• Collaborating with other departments to ensure seamless coordination and communication.
• Maintaining accurate records and generating reports to track key performance metrics.
• Implementing and enforcing safety protocols and procedures within the warehouse.
• What we're looking for.
• Proven track record of at least 3 years in a customer service or supervisory role within the warehousing, storage and distribution industry.
• Strong understanding of warehouse operations, inventory management and customer service best practices.
• Excellent communication and interpersonal skills to effectively liaise with customers and lead a team.
• Proficiency in Thai and English, both written and verbal.
• Problem-solving and decision-making abilities to handle challenges efficiently.
• Ability to work well under pressure and meet deadlines.
• Familiarity with relevant industry regulations and compliance requirements.
• What we offer.
• At CEVA Logistics (Thailand) Ltd., we are committed to providing our employees with a rewarding and supportive work environment. As a Warehouse Customer Service Supervisor, you can look forward to competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. We also prioritise work-life balance and offer flexible working arrangements to help you achieve your personal and career goals.
• About us.
• CEVA Logistics (Thailand) Ltd. is a leading global logistics provider, offering a wide range of supply chain solutions to businesses across various industries. With a strong presence in over 160 countries, we are dedicated to delivering innovative and efficient logistics services that help our clients achieve their business objectives. Our commitment to excellence, customer service, and sustainable practices has made us a trusted partner for many organisations around the world.
• If you're passionate about the warehousing and logistics industry and excited to contribute to the success of a dynamic global organisation, we encourage you to apply for this Warehouse Customer Service Supervisor role at CEVA Logistics (Thailand) Ltd. today.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Project Management, System Testing, English, Thai

ประเภทงาน:

งานประจำ

• Support the Customer Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
• Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools Produce/update tracking documents, notif ...
• Schedule production resources where directed Release completed products in line with the agreed timelines Preparation of quotes and invoices for client billing Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
• Identify and constructively raise issues with relevant team members, promoting best practice Support the Management team through the investigation of process improvements, making recommendations for process improvements Support the introduction of technology changes through system testing, communicating issues/potential issues.
• Relevant experience in print and or packaging knowledge 2-3 years of experience In servicing client accounts Possess project management skills In managing accounts end to end Due to geographical requirements, Thai language capability Is required In this role Excellent written and spoken English Hybrid work arrangement and work onsite at client's office in Bangkok We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Build and maintain strong, long-term relationships with clients and business partners.
• Coordinate project timelines, deliverables, and communication between clients and internal teams.
• Understand client objectives and translate business requirements into actionable project plans.
• Monitor project progress and ensure campaigns are delivered on schedule and within scope.
• Handle client inquiries, resolve issues, and manage unexpected situations professionally.
• Identify potential risks and proactively recommend solutions.
• Support business growth by delivering excellent client service and identifying upselling opportunities.
• Bachelor's degree in Business Administration, Marketing, Communications, International Business, or related fields.
• 0-3 years of experience in Project Management, Account Management, Client Service, Business Development, or related roles.
• Fresh graduates with strong communication skills are welcome to apply.
• Excellent communication skills in English or Chinese (Mandarin) are required. (Speaking, Reading, and Writing).
• Strong interpersonal and relationship-building skills.
• Excellent coordination and multitasking abilities.
• Able to solve problems quickly and work effectively under pressure.
• Strong organizational and time management skills.
• Proficient in Microsoft Office, Google Workspace, and project management tools.
• Positive attitude, adaptable, responsible, and customer-oriented.
• Experience in Digital Marketing, Influencer Marketing, Advertising Agency, or E-commerce is an advantage.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Work Well Under Pressure, Accounting

ประเภทงาน:

งานประจำ

• Deliver an end-to-end client experience across the investment journey - from onboarding to ongoing support - by guiding clients through application flows, account opening processes, explaining the standard investment plans, assisting transactions, and handling complaints.
• Provide accurate information within the scope of an Investment Consultant License that aligns with client goals, and regulatory requirements, and handle FAQs.
• Ensure the accuracy and completeness of data, maintaining detailed interaction logs, ...
• Manage customer inquiries, escalate according to protocols, and collaborate closely with internal teams (Operations, IT, Compliance, Product) to deliver timely and effective solutions.
• Propose and support practical improvements to enhance service quality, and client satisfaction.
• Bachelor degree or higher in Finance, Economics, Accounting, or a related field.
• Possesses an Investment Consultant (IC) license.
• At least 1-3 years of experience in Customer Service roles, preferably in the banking, securities, or insurance industries.
• Strong interest in and up-to-date knowledge of financial news and investment trends.
• Possesses a proactive mindset and strong analytical skills, with the ability to identify opportunities for process improvement.
• Excellent communication skills, a positive personality, and a genuine serviceminded attitude.
• Ability to work well under pressure and solve problems effectively.
• Detail-oriented and a good team player.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales, English, Mandarin, Thai

ประเภทงาน:

งานประจำ

• Competitive salary (based on experience).
• OT & performance bonus.
• Social Security.
• Public holidays + 13 annual leave days.
• Employee uniform.
• Free aesthetic procedures & treatments.
• Location: Sukhumvit 32.
• Apply now via LINE: impressionsth.
• 061-415-2455.
• Become part of a team dedicated to delivering exceptional beauty experiences. We look forward to meeting you!.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Market Analysis

ประเภทงาน:

งานประจำ

• Develop sales strategies and design promotional campaigns to drive revenue and increase customer traffic.
• Conduct competitor analysis within the area and propose actionable insights to improve service and menu offerings.
• Manage and allocate basic marketing budgets for the branch/store.
• Prepare and summarize daily and monthly Sales Reports.
• Analyze preliminary Profit & Loss (P&L) statements and maintain strict control over Food Cost (specifically for buffet operations) to meet KPIs.
• Utilize POS data to analyze customer behavior and optimize sales performance.
• Enforce Standard Operating Procedures (SOPs) to ensure the highest levels of service and food quality.
• Oversee manpower planning, including staff scheduling and conducting professional training sessions.
• Maintain overall store standards and proactively resolve on-site issues or customer complaints.
• Bachelor's degree or higher in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum 3-5 years of experience in Restaurant Management (direct experience in Buffet Operations is highly preferred).
• Analytical Skills: Strong numerical and analytical skills; proficient in Microsoft Excel or other reporting tools.
• Technical Skills: Deep understanding of POS systems and.
• Attitude: Strong leadership qualities with the ability to work under pressure and a creative mindset for promotional marketing.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Project Management, Procurement

ประเภทงาน:

งานประจำ

• Implement and coordinate all Mechanical LOTO procedures.
• Interpret work scope, drawings, P&IDs, and other relevant documentation to determine proper mechanical isolations.
• Verify isolation points and issue LOTO certificates.
• Issue, modify, and close LOTO permits, ensuring accuracy and compliance.
• Ensure locks and tags are correctly placed and removed.
• Field Oversight & Compliance.
• Conduct field inspections to ensure LOTO compliance.
• Ensure all protective measures listed in the permit are in place before authorizing work.
• Perform audits of LOTO permits, including field verification.
• Confirm systems/equipment are restored to a safe configuration after work completion.
• Administration & Control.
• Maintain LOTO equipment and registers.
• Maintain a current list of Authorized Permit Requestors.
• Accept and process LOTO requisitions only from authorized personnel.
• Control, track, and report all LOTO permits.
• Collaboration & Support.
• Work closely with construction, pre commissioning, commissioning, and HSE teams.
• Provide LOTO training and participate in incident investigations.
• Support safe work planning and system handover activities.
• Diploma or degree qualified in Engineering or equivalent combination of qualifications and experience.
• Appropriate level of commissioning experience in relevant industry sector, typically a minimum of 7 years of engineering experience if degree qualified OR trade discipline qualified with a minimum 10 years relevant practical experience.
• Good standard of general computer literacy.
• Fully conversant with regards to discipline technical knowledge.
• Proven experience of interpreting discipline documentation.
• Ability to monitor work progress and report against the plan.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Organizing/Attending SIMOPS coordination meetings for the daily SIMOPS coordination.
• Feeding back the results of such coordination to Commissioning/Operations team.
• Inspect the site conditions for the implementation of agreed SIMOPS risk mitigations.
• Communicate HSES commissioning daily plans and other relevant information by conducting and participating in daily pre-start meetings, induction programs, and toolbox meetings.
• Support and communicate Incident/Injury Prevention.
• Liaising with Company Operations, Commissioning Management, and Construction Management.
• Liaising with Emergency Response Teams.
• Liaising with Incident Management Teams.
• Maintain project compliance with relevant HSSE guidelines onsite by performing audits and inspections as required, setting up hazardous substances/plant registers as required for the commissioning process.
• Visible commitment to commissioning and HSSE improvement programs and ensures HSE incidents are investigated to prevent recurrence and provide learning.
• Minimum 5 years Commissioning and Construction HSES experience on large capital projects preferably in a Refinery.
• More than 5 years of working experience either in Oil/Gas production facilities, power plants, or chemical plants for either of operation / maintenance.
• Tertiary qualifications in Health, Safety, Security and Environment (HSSE) or a related discipline.
• Leadership by example recognizes, develops, and enhances the potential of the workforce to achieve flawless execution.
• Excellent interpersonal and communication skills and persuasive.
• Effective coaching: understands performance expectations and is effective in communicating these to the work force and motivating them to achieve required results.
• Strong communication skills: capability to effectively interact with individuals of all levels.
• Highly developed analytical, written, verbal communication and presentation skills.
• Demonstrated team management and leadership capability.
• Good knowledge of hydrocarbon processing.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, English, Thai

ประเภทงาน:

งานประจำ

• Customer Services.
• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• Quality Management.
• Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult & special calls and solve other issues escalated by agents & follow up with various departments on problem solving or information sharing if needed.
• Ensure performance and take timely action to drive the continuous customer service satisfaction improvement.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Must Have.
• Bachelor's degree in any fields.
• At least 2 years in customer service, call centre experience from health and general insurance.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• Nice to Have.
• Good Influencing, negotiating, presentation and motivation skills.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.