เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Recruitment, Assembly, YouTube

ประเภทงาน:

งานประจำ

• Partner with HRBPs, business leaders, and colleagues to understand business needs and support talent priorities, including critical capabilities, talent pipelines, organizational structures, and performance.
• Help drive the ongoing performance management process by coordinating key activities, supporting HRBPs and managers, monitoring progress, and helping ensure the process runs effectively and consistently.
• Use people and business data to identify talent patterns, risks, and opportunities, ...
• Talent pipelines, succession considerations, and development needs for important roles.
• Performance management outcomes and trends.
• Workforce and demographic patterns that affect future capability and organizational effectiveness.
• Support the design, improvement, and delivery of talent practices and tools, helping translate broad requirements into clear, practical processes.
• Facilitate talent and performance discussions with HRBPs and business leaders, bringing relevant data and structure to support fair, evidence-based decisions.
• Help develop practical guidance, tools, and ways of working that support more consistent talent processes and reduce unnecessary complexity.
• What You'll Need to Succeed.
• 5+ years of experience in strategic or management consulting and/or relevant experience in talent management, organizational performance, or people operations within a multinational organization.
• Undergraduate degree from a top university expected, advanced degrees welcome.
• Strong project management experience with proven ability to plan, prioritize, track progress, and deliver results on time.
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution.
• Experience facilitating discussions and presenting insights to business stakeholders.
• Demonstrated ability to support the development, implementation, and coordination of multiple initiatives that contribute to business goals, supported by clear measures of progress and impact.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• It's not a must, but it would be great if you have expertise in areas such as succession planning, talent reviews, performance management, talent assessment, career frameworks, organizational design, workforce planning, or people analytics.
• Excellent communication and interpersonal skills. The ability to lead critical conversations is paramount.
• Ownership mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities.
• Utmost discretion, confidentiality, and professional ethics.
• Ability to thrive in a multicultural environment, display humility and flexibility.
• Excellent judgement, self-motivated, curious, and trustworthy.
• Strong interest in and practical capability with AI, combined with curiosity, a continuous learning mindset, and a drive to improve how work is done through thoughtful experimentation and innovation.
• Flexibility and a sense of humor are a must.
• Singapore.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, English, Thai

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift Hospitality industry experience Minimum 1 years' experience as QA in call center Must be proficiency in English & Thai in terms of written, reading and speaking Able to start work immediately is preferred. Language.
• English - Thai.
• Conduct root cause and other data analysis Conduct QA evaluations per client requirements and provides QA progress reports to team lead Act as escalation point of conta ...

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Biddable Media, Social media, Leadership Skill, English

ประเภทงาน:

งานประจำ

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
• Reporting of the role.
• This role reports to Biddable Social Manager.
• 3 best things.
• Get to work in a truly integrated team handling 360 aspects for a brand.
• Will work closely with the leading publishers such as Facebook, TikTok & Line.
• Gain hands-on experience and become a specialist in social media advertising across multiple platforms.
• Measures of success.
• Understood the complete biddable media scenario on client's business across social platforms (including but not limited to Facebook, TikTok, LINE, X, and LinkedIn.).
• Handled day to day tasks / requirement effectively.
• Optimized implementation in all biddable media platforms.
• Recommended and implemented best practice.
• Explored and executed an innovation in one of the biddable media platforms.
• Exceed client expectations in terms of biddable media implementation.
• Create a road-map for the next year.
• Role Summary and Impact.
• Manage real time bidding campaigns on multiple platforms for clients.
• Setup, monitor, report and analyze advertising campaigns to deliver on client KPIs.
• Stay updated with platform changes and new features through regular training, active research, attending webinars, and completing key certifications such as Meta Blueprint and other relevant online courses.
• To be the custodian of your client's advertising presence on social platforms & the go-to-person on matters social.
• You will become an advocate of your wider team's work and a trusted client partner by attend briefings and strategy sessions, building social ads designed to deliver business value and client KPIs.
• You'll become a trusted client partner with your inherent knowledge of their business and how social can elevate brand and direct response messaging/outcomes based on their needs.
• Keep your client leads up to date on social best practices - content, platforms, and tools within the paid social ecosystem.
• Participate in workshops, training sessions and team building events.
• Skills and Experience.
• 3 years of experience in digital advertising (experience in a biddable role is a plus). Fresh graduates are also welcome.
• Ability to work flexible hours when needed.
• Self-motivated and proactive with a strong sense of ownership and accountability.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks or campaigns simultaneously while ensuring accuracy and zero-error execution.
• Excellent time management skills, able to prioritize and meet tight deadlines in a fast-paced environment.
• Quick learner who adapts well to change and is eager to take on new challenges.
• Team player who collaborates well across functions while also working independently when needed.
• Effective communicator, both written and verbal, with the ability to present ideas clearly.
• Analytical skills and experience with Excel are a plus.
• Good communication in English.
• Life at WPP Media.
• Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.
• WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
• We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
• Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
• While we appreciate all applications received, only those candidates selected for an interview will be contacted.

ประสบการณ์:

12 ปีขึ้นไป

ทักษะ:

Industry trends, Negotiation, Automation, Leadership Skill, Assurance

ประเภทงาน:

งานประจำ

• Apply deep expertise in business transformation disciplines, including strategy, operating model design, customer experience, process transformation, operating model design, digital enablement, data-driven transformation, automation, and AI-enabled business transformation.
• Serve as a trusted advisor to C-suite executives, including CIO, CFO, COO, and other senior business leaders, providing strategic insights on industry trends, regulatory developments, digital disruption, and transformation priorities.
• Lead client workshops, value case development, executive-level presentations, and strategic decision-making discussions.
• Assess and redesign end-to-end processes across banking and insurance value chains, driving optimization, automation, and data-driven decision-making while enabling seamless integration of business, technology, and data strategies.
• Oversee the delivery of complex, multi-stream transformation programs, effectively managing risks, dependencies, stakeholder alignment, delivery governance, and high-quality outcomes.
• Own engagement financial performance, portfolio management, delivery margins, resource planning, and revenue growth objectives across assigned accounts or engagements.
• Identify and pursue growth opportunities by leveraging EY's service offerings to expand client engagement and deliver value across multiple domains.
• Lead strategic pursuits, proposal development, and client account growth initiatives within the FS sector.
• Build and maintain trusted relationships with executive stakeholders across key FS accounts.
• Drive the development of FS Transformation offerings, methodologies, thought leadership, credentials, and go-to-market initiatives.
• Support workforce planning, capability development, and team growth to meet evolving client demand.
• Manage and mentor high-performing teams, fostering collaboration, capability development, leadership readiness, and delivery excellence.
• Develop and maintain a robust sales pipeline by identifying, qualifying, and progressing transformation opportunities across banking and insurance clients.
• Lead strategic pursuits from opportunity identification through proposal submission, client presentations, negotiation, and deal closure.
• To qualify for the role, you must have.
• MBA / Bachelor's degree in business administration, finance, economics, engineering, information systems, or any related fields.
• Minimum 12+ years of consulting or industry experience in Financial Services, strategy, business transformation, digital transformation, operating model, or technology-enabled transformation.
• Proven track record in leading and delivering large-scale strategy and transformation initiatives with strong banking and/or insurance domain expertise.
• Deep understanding of FS operating models, products, customer journeys, channels, operations, and regulatory environments.
• Experience across areas such as digital banking, payments, lending, insurance operations, risk, finance transformation, customer experience, operations transformation, or technology-enabled business transformation.
• Knowledge of emerging trends, including digital, AI, data, automation, platform modernization, and ecosystem-led transformation in Financial Services, with the ability to bridge business and technology discussions.
• Proven experience advising executives on strategic, digital, data, automation, or AI-enabled business transformation.
• Proven track record of originating and growing client opportunities, leading strategic pursuits, and developing client proposals.
• Strong network and executive relationship management capability within the Financial Services sector.
• Strong strategic thinking and problem-solving skills.
• Outstanding communication and influencing ability, with a strong track record of presenting complex ideas to senior client stakeholders and driving strategic decisions.
• Experience managing large teams, complex engagements, and multi-disciplinary delivery environments.
• Demonstrated ability to build offerings, develop teams, and contribute to practice growth.
• Demonstrated success in building and managing opportunity pipelines, strategic pursuits, and revenue growth targets.
• Experience developing go-to-market strategies, solution offerings, and market-facing thought leadership.
• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you'll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.
• What we offer.
• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, on your way.
• Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for.
• who you are.
• and empowered to use your voice to help others find theirs.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It's yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

EHS Management, English

ประเภทงาน:

งานประจำ

• Be responsible/ lead EHS compliance audits and due diligence assessments.
• Take on Project Manager roles in execution of client's EHS/ESG/ES programs.
• Identify and/or build opportunities with clients on opportunities and develop proposals to meet client's needs.
• Delivering medium-sized projects / key elements of larger projects.
• Building effective working relationships within Business Unit and across practice area and also clients.
• Work within quality/budget/schedule expectations and scope-specific assignments.
• Support ERM Partners-in-Charge and senior members to effectively manage projects.
• Work collaboratively and effectively with clients, ERM employees, and vendors.
• Stay knowledgeable of trends in the field.
• Bachelor's or Master's Degree in Environmental Science, Environmental Engineering, Safety Engineering, or similar scientific discipline (MSc preferably).
• Strong knowledge and experience in EHS Audits; EHS Management Systems, Due Diligence and Corporate EHS Programs and Standards.
• 8-12 years experiences, work experience in consulting or engineering consulting is required.
• Experience IFC Performance Stand and ADB Safeguard Policy is a plus.
• Experience hands on health and safety programs implementation and energy audit is a plus.
• High proficiency in English. Overseas degree and experience is a PLUS.
• Attention to detail; excellent proofreading/technical editing, written and verbal communication skills.
• Experience recording/writing detailed technical data and reports a plus.
• What You Impact Is.
• You will help deliver high-quality work that drives impactful programs for our clients, while building strong relationships and contributing fresh ideas to evolve our services. Through collaboration and continuous learning, you will strengthen our culture and create opportunities that support long-term success for both clients and the firm.
• APAC Ready to Lead Way.
• At ERM, your work creates impact that matters, helping global organizations tackle the most pressing sustainability challenges while shaping a better future for communities and the environment. Our vision is to empower you to grow, lead, and innovate alongside world-class clients on transformative projects. We prioritize wellbeing, continuous learning, and an inclusive culture where collaboration, expertise, and purpose drive meaningful impact. At ERM, diverse perspectives are celebrated, and innovation thrives. If you're ready to make sustainability your mission and build a career that creates lasting change, your journey starts here.
• You can apply for this role through Careers or through the internal careers portal if you are a current employee.
• Discover Life at ERM.
• Talent Brochure: TM - Candidate brochure.
• Life at ERM: Life at ERM.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Architecture, Leadership Skill, Cloud Computing, English

ประเภทงาน:

งานประจำ

• In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the of ...
• The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer's security transformation journey. You will play a.
• key role.
• in defining technical solutions that secure a customer's key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer's cybersecurity partner of choice. Your Impact Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by: Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions. Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers. Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate. Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions. Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities. Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy. Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap.
• Your Experience 6+ years experience in pre-sales/sales engineering Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE. Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal Creating and delivering technical presentations, workshops, or technical validation engagements Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred This is a field sales position where.
• travel requirements.
• may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position. Proficient in English The Team Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to transform their security architectures. You are empowered with unmatched systems and tools and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers' cybersecurity partner of choice, protecting their digital way of life. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Project Management, Data Analysis, SQL, English

ประเภทงาน:

งานประจำ

• Own and drive key supply performance metrics and exploiting opportunities to drive and capture growth for Grab mobility business.
• Transform large sets of data to.
• analyse and get insights to make business decisions in special projects.
• continuously evolve strategies to incentivize and shift drivers' behavior and maintain healthy retention rate.
• optimize and strengthen core services of Grab transport businesses countrywide with regional marketplace team.
• Manage multiple, critical, time-sensitive initiatives with stakeholders across the organization to ensure quick and effective execution.
• On-ground visit key cities to gather insights, opportunities for both drivers and passengers and propose growth strategies.
• What Essential Skills You Will Need.
• A Bachelor's Degree or above in Economics, Business Administration, Engineering, Statistics, and or similar fields.
• At least 2 years of work experience.
• A passion to solve problems, with strong quantitative, creative, data analysis and project management skills.
• Very good English proficiency.
• The Nice-to-Haves.
• Work experience in data analysis, project management.
• SQL proficiency.
• Life at Grab.
• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.
• What We Stand For at Grab.
• We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

ทักษะ:

Problem Solving, Leadership Skill, English

ประเภทงาน:

งานประจำ

• Excellent communication rapport-building skills. Strong analytical skills Strong ability to provide Operations Director/Managers with inputs on possible resolutions and recommendations on WFM and Reporting -related issues Able to take Management direction and cascade to staff Strong coaching skills Provide solutions to escalated issues and updates on account SLA concern to Operations and uppper management.
• Develop and implement Customer Service inbound and outbound contact strategies. Ensure Call Center applications, routing, hardware and software technologies (i.e., Nice ...

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Analysis, Architecture, Power point, Power BI, Tableau

ประเภทงาน:

งานประจำ

• Design, build and maintain recurring and ad hoc dashboards and Management Information (MI) reports on health claims covering volumes, benefit remaining turnaround time, loss ratios, leakage, and other KPIs.
• Extract, clean, consolidate and validate claims data from multiple source systems/databases to ensure accuracy and consistency of Reporting.
• Perform in-depth data analysis to identify trends, anomalies and improvement opportunities across the claim's portfolio, and translate findings into actionable insights ...
• Prepare executive-level reports and presentations (PowerPoint/dashboards) for senior management, summarizing claims performance and transformation progress.
• Partner with all stakeholders to gather Reporting requirements and ensure reports meet business needs.
• Support the Health Claims Transformation initiative by identifying opportunities to automate and streamline Reporting processes (e.g. Power BI/Power Query, macros).
• Maintain documentation of report logic, data sources and definitions to ensure consistency, governance and continuity of Reporting.
• Bachelor's degree in Information Technology or a related field.
• 2-4 years of experience in Reporting, data management, data operation, data analytics or MI or a related data-intensive environment.
• Advanced Excel skills required (pivot tables, Power Query, complex formulas, macros/VBA a plus).
• Hands-on experience with dashboarding/BI tools such as Power BI or Tableau; SQL or database query skills preferred.
• Familiarity with Azure/cloud data platforms (e.g., Azure Data Lake, Synapse Analytics) to understand data architecture and access data for reporting and analysis is a plus.
• Strong PowerPoint and data storytelling skills, with the ability to prepare clear, executive-ready presentations.
• Strong analytical mindset with high attention to detail and data accuracy.
• Good stakeholder management and communication skills; able to work with both technical and business teams.
• Proficiency in leveraging AI tools and assistants to enhance productivity and reporting accuracy.
• Good command of business English (written and spoken); Thai language skills as needed for local stakeholders.
• International work environment within Diversity & Inclusion.
• Enjoy flexible working lifestyle (Flexi time & WFH).
• Long-term saving & Flexi investment.
• Medical & Well-being programs.
• Digital learning platform to grow your potential.
• Good location: Siam Patumwan House (near BTS National Stadium).
• We offer excellent career prospects and attractive remuneration package to the right candidates.
• All application will be treated in the strictest confidential. Interested applicants please e-mail or send application with recent photo and expected remuneration to: "APPLY NOW".
• By submitting your CV to AXA, you acknowledge and agree on all the information set forth in the AXA Privacy Policy which can be found at https://www.axa.co.th/en/privacy-candidate-statement.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SQL, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Enterprise Account Health & Retention Systems: Own the post-service operational journey for key Brand and Enterprise merchants. Design and deploy proactive health checks, churn-prediction models, and automated retention frameworks to systematically manage and retain hundreds of high-value merchant accounts.
• Scalable Workflow & SOP Standardization: Identify friction points within the post-onboarding pipeline and build standardized operating procedures (SOPs) to optimize cross-team resolution speed, reduce total case volume, and streamline operational workf ...
• Data-Driven Churn Analytics & Infrastructure: Rigorously monitor post-service metrics and maintain data tracking infrastructure to visualize merchant health, driving deep-dive analytics that proactively resolve operational risks before they impact retention.
• Cross-Functional Escalation Protocols: Serve as the primary operational liaison for Brand Merchants, defining structured SLAs and coordination channels with Sales, Product, and Customer Service teams to turn merchant insights into scalable product enhancements.
• Squad Execution & Process Governance: Translate post-service operational strategies into disciplined daily execution, establishing project trackers and milestone frameworks to keep squad initiatives synchronized and on schedule.
• Case Volume Reduction & Resolution Quality: Analyze post-service incident trends to drive systemic root-cause fixes that proactively reduce total case volume. Establish strict quality verification to ensure merchant issues are resolved thoroughly on the first attempt - eliminating premature ticket closures and significantly minimizing reopen and re-contact rates.
• 2+ years of experience in B2B Operations, Customer Success, or Enterprise Account Management, ideally within a tech or fast-paced startup environment.
• Systems Architect" Mindset: A proven ability to go beyond day-to-day execution. You must demonstrate a track record of building, standardizing, and automating SOPs, tracking systems, and retention workflows that institutionalize success at scale.
• Analytical Proficiency: Advanced data skills (Google Sheets/Excel, SQL/Visualization) used not just for reporting, but to diagnose merchant behavior, identify churn risks, and proactively mitigate them.
• Exceptional Communication: Mastery of senior stakeholder management. You need the ability to build trust with high-value enterprise merchants and translate complex merchant feedback into actionable service and product improvements.
• Resilience & Problem-Solving: Comfortable handling high-volume operational challenges and finding quick, scalable resolutions in a fast-paced, enterprise-focused environment.
• Tech-Savvy: Ability to master new software, POS systems, and internal CRM/reporting tools quickly.
• Familiarity with SQL or data visualization tools.
• Experience in After Sale Admin,After Service, SaaS, Payments, or the F&B industry.
• Families to working with enterprise company is a plus.
• PMO /Operation Process Improvement background is a plus.

ทักษะ:

Project Management, Risk Management, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission - to serve patients living with serious illnesses - drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease - we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, a ...
• Amgen is one of the world's leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring for a Compliance Lead and Data Protection Officer for cluster countries (Thailand, Singapore & Malaysia) based in Amgen Thailand. Live.
• Purpose: Act as the strategic Compliance and Data Privacy partner for Thailand, Singapore, and Malaysia, establishing and executing country priorities based on local business needs and risk profiles while maintaining alignment with the overarching SEA and JAPAC strategy. Results: Partner with the business to enable growth within compliant and ethical guardrails through effective compliance and privacy programs, risk-based guidance, monitoring, remediation, and training, while promoting a culture of continuous process improvement. Organizational Contribution: Strengthen the culture of integrity, enable informed business decisions, mitigate enterprise risk and provide independent compliance and privacy judgement through trusted affiliate leadership partnership.
• Partner with affiliate leadership to embed compliance, ethics, and data privacy into business strategy and operations across Thailand, Singapore, and Malaysia. Establish and execute country compliance and privacy priorities based on local business needs and risk profiles, while maintaining alignment with SEA and JAPAC strategy. Serve as a full member of each affiliate leadership team with formal decision-making authority and accountability within the compliance and privacy remit. Provide independent, risk-based judgement & advice to broader affiliate business and governance decisions, ensuring compliance and privacy considerations are appropriately reflected in plans and execution. Lead the strategic implementation and localization of global compliance and privacy programs (e.g. risk assessments, policy and system enhancements, and effective training initiatives to ensure alignment with business priorities and regulatory expectations. Provide leadership and oversight of risk-based monitoring, audits, investigations, and remediation activities, Serve as DPO for Thailand, Singapore and Malaysia and oversee privacy compliance, including ROPA management, privacy training and personal data processing reviews. Escalate or consult with the SEA Cluster Head for matters involving material/significant risk, cross-market implications or matters requiring SEA LT consideration; current transaction volumes indicate fewer than 5% require Sea-level approval. Win What we expect of you.
• Preferred.
• Bachelor degree level At least ~ 8-10 years working experience preferred Oral and written communication proficiency in English Strong communication and engagement skills - oral, written - in Thai language High degree of ethics and integrity Demonstrated profound knowledge of pharma industry and understanding of business objectives Knowledge and understanding of laws, regulations and company policies. Sound organizational and interpersonal skills, ability to work under pressure Ability to cooperate well in a team environment, as well as to work independently Basic project management skills; Willingness to learn and to be developed; Industry Experience & Certifications Prior experience as compliance/paralegal/internal control/risk management/audit managers AI savvy preferred Competencies: Strong presentation and training skills Strong cross-functional communication and coordination skills Strong stakeholder influence and management skills Pro-active "self-learner" with results-oriented workstyle and the ability to deliver quality results in a timely manner Qualitative/quantitative analytical and problem-solving capabilities Acts in line with Amgen behaviors Thrive.
• What you can expect.
• of us As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being Vast opportunities to learn and move up and across our global organization Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Apply now for a career that defies imagination.

ทักษะ:

Analytical Thinking, Financial Modeling, Automation, Leadership Skill, Budgeting

ประเภทงาน:

งานประจำ

• Specialist, Commercial Strategy & Financial Management (Financial Strategy) This position will be supporting Head of Department as the analytical engine driving the operational and financial success of the Consumer Business and assist in end-to-end performance tracking, dashboarding, and financial forecasting to inform executive decision-making, bridge the gap between commercial operations and finance, ensuring our strategic objectives, budgets, and efficiency targets are consistently met as well as driving RMDC discussions on behalf of Consumer Business (CCBO) team.
• Job Responsibilities* KPI & OKR Management: Support the Head of Department in the framework design, target-setting process, and rigorous weekly tracking of KPIs and OKRs for the CCBO and the broader Consumer Business division. Executive Dashboarding & Reporting: Develop, maintain, and automate intuitive performance dashboards. Prepare high-impact weekly reports and actionable insights to support the Head of Department during CCBO reviews, highlighting trends, risks, and commercial opportunities. Forecasting & Cross-Functional Alignment: Assist in driving the revenue and cost forecasting cycles. Act as a liaison between Consumer Business Units (BUs) and Corporate Finance to ensure all financial projections are fully aligned, accurate, and actionable. RMDC Governance: Support the Head of Department in overseeing RMDC governance operations. Actively track, analyze, and report RMDC performance metrics to ensure strict alignment with overarching commercial profitability and market strategies. Budget Control & Efficiency: Assist in monitoring and controlling division-wide budgets with a sharp focus on CAPEX and OPEX efficiency. Proactively identify cost-saving opportunities and present them to department leadership. EY Portfolio Simplification Framework (part of CRM project).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Recruitment, Tableau, YouTube, Python, SQL

ประเภทงาน:

งานประจำ

• Define and evolve pricing strategies, segmentation, and marketing action for partners.
• Lead the experimentation roadmap (A/B and multivariate tests), including hypotheses, success metrics, and decision frameworks.
• Build marketing roadmaps and analyses (elasticity, cannibalization, incrementality) to advise relevant marketing actions.
• Act as a consultative growth advisor to partner teams: co create joint plans, model impact/P&L, align OKRs, and operationalize execution across channels.
• Build playbooks to scale winning strategies across markets and partners; document learnings and institutionalize best practices.
• Create Tableau dashboards and crisp executive narratives that synthesize performance, insights, and recommendations; drive action in weekly/monthly reviews.
• Vendor/Partner Management: Manage relationships with external partners including strategic presentations.
• 5+ years in data-driven role, revenue/growth, marketing, strategy, or analytics roles in e commerce, travel, tech;.
• Strong business acumen and structured problem solving; ability to frame trade offs, model scenarios, and influence decisions with clear "so what.".
• Fluency with data: advanced Excel, SQL, and Tableau; comfort with large datasets and experiment readouts.
• Practical experience with controlled experiments.
• Exceptional stakeholder management and communication; able to simplify complex analyses for senior and partner audiences and drive alignment.
• High ownership and bias for action; thrive in an ambiguous, fast paced, test and learn environment.
• BA/BS in a quantitative field (e.g., Economics, Statistics, Engineering) or equivalent experience.
• Building decision frameworks in production.
• Background in management consulting or internal strategy (e.g., growth, pricing, or partnerships).
• MBA or advanced degree is a plus; we value equivalent operating experience and measurable outcomes.
• Familiarity with Python/R for modeling and scaling analysis.
• Domain exposure to B2B channels, partner/affiliate programs, or wholesale/whitelabel constructs.
• Bengaluru.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Risk Management, Data Analysis, Purchasing, Scrum

ประเภทงาน:

งานประจำ

• To lead the strategic development and end-to-end lifecycle of Payment products & Platform (such as data, voice, SMS, and content add-ons) within True App and other digital channels Their own vision, roadmap, and performance of topping-related features, ensuring they deliver maximum customer value and revenue impact This role will bridge business goals with user-centric digital experiences, optimizing topping discoverability, personalization, purchase flows, and post-purchase engagement.
• Job Responsibilities* Product Strategy & Roadmap Define and maintain the vision, str ...

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, ERP, English

ประเภทงาน:

งานประจำ

• Lead ERP implementation and upgrade projects, including solutions such as SAP, Microsoft Dynamics, and Odoo.
• Analyze and design business processes and technology solutions to improve operational efficiency.
• Identify opportunities to apply AI and emerging technologies to enhance and transform business processes.
• Develop and implement IT applications aligned with business and technical requirements.
• Oversee application operations to ensure system reliability and effective business support.
• Design appropriate application solution architecture with consideration for network, security, integration, and business requirements.
• Manage project resources, priorities, timelines, risks, and constraints to ensure successful project delivery.
• Lead change management activities related to the implementation and adoption of new IT solutions.
• Collaborate with business users and relevant stakeholders to understand requirements, resolve problems, and drive successful technology adoption.
• Bachelor's degree in Computer Engineering, Computer Science, Management Information Systems (MIS), or related fields (Bachelor GPA > 2.70, Master GPA > 3.30).
• 3-6 years of experience in ERP implementation, IT consulting, application development, business analysis, or related fields.
• Hands-on knowledge or experience in ERP implementation, such as SAP, Microsoft Dynamics, or Odoo.
• Good knowledge of Project Management, Business Analysis, Solution Architecture, and SQL.
• Knowledge or practical experience in applying AI and emerging technologies to improve business processes is an advantage.
• Strong critical thinking, problem-solving, prioritization, and organizational skills with a customer-centric and growth mindset.
• Adaptable, resilient, and eager to learn and work effectively with diverse business and technical stakeholders.
• Good command of English in verbal and written communication (TOEIC > 550).
• Willing to work onsite at SCG Packaging Public Company Limited (Bang Sue, Bangkok).

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Financial Analysis, Data Analysis, Accounting, CPA

ประเภทงาน:

งานประจำ

• Service clients in local office and potentially across Southeast Asia, in a variety of projects in the field of Forensic Investigations including Forensic Accounting, Financial Analysis and Fraud and Economic Crime.
• Manage part(s) of an engagement and supervise staff level engagement teams.
• Review financial documents and analyse financial data to identify inaccuracies and discrepancies.
• Calculate financial impact of fraud/corruption/misconduct.
• Assist with the drafting of reports for Clients, Lawyers and Regulators.
• Maintain an awareness of emerging fraud and economic crime trends and associated regulatory requirements and guidance.
• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholders to set personal priorities as well as align their team's work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• Possess a degree in a finance-related discipline is preferred, along with completed studies in accounting or a willingness to pursue a professional accounting qualification (e.g., CA, CPA, ACCA).
• A minimum of 4 years of professional experience, preferably in Forensic Accounting, Fraud & Financial Investigations, Corporate Intelligence, Audit, or within regulatory or law enforcement environments.
• Strong analytical, problem-solving, and data interpretation skills, with comfort in analyzing information and familiarity with data analysis tools, procedures, and technologies being an added advantage.
• Able to identify issues quickly, think critically, and present practical solutions when reporting to managers.
• High attention to detail and a meticulous approach to work, with the ability to manage demanding timelines effectively.
• Strong verbal and written communication skills, with excellent collaboration and adaptability in dynamic environments.
• Demonstrated ability to contribute effectively as a team member on client projects under the supervision of managers and partners.
• A high-performing, coachable team player committed to continuous development, professional excellence, and delivering client-centric outcomes.
• Willing to support practice growth initiatives and open to international travel on short notice. Due to the volume of applications, we regret only shortlisted candidates will be notified. Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

ทักษะ:

Business Development, Statistical Analysis, Data Analysis, Recruitment, Power BI

ประเภทงาน:

งานประจำ

• Own and manage marketing spend with large Meta Search Engine (MSE) partners.
• Independently manage your accounts.
• Manage the commercial relationship with MSE partners, including commercial terms, bidding and pricing strategies, and technical implementation.
• Decide in coordination with the Bidding and Pricing teams strategies that deliver expected ROIs and revenue growth.
• Track detailed performance/KPIs and deliver regular data-driven actionable insights to improve results.
• Succinctly communicate the results, ideas, and business statistics with different stakeholders.
• Ensure the advertiser implements the right Agoda APIs and related technological innovations.
• Be immersed and intimately familiar with the entire booking funnel including the user experience and conversion drivers between the advertiser and Agoda.
• Build long term relationships with advertisers that foster new opportunities and continuous growth in return from advertising dollars.
• Bachelor Degree in Computer Science/Statistics/Math or Engineering or Economics and Finance.
• Business development and/or account management track record with experience in online marketing.
• Fluent in English with strong communication skills (both written and verbal).
• Self-motivated person with "Get it done!" attitude.
• Passionately analytical with strong ability to think logically and excellent problem-solving skills.
• Proficient in business intelligence tools and data warehouse i.e. SQL, Tableau and MS Excel.
• Ability to effectively communicate, influence and persuade with different levels of stakeholders (including Senior Management) with proven strong commercial acumen.
• Ability to represent Agoda with experience in interacting with external senior level executives.
• Strong analytical and statistical analysis skills to extract insights and recommendations.
• London.
• PricingStrategy.
• Travel.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Accounts Receivable, Financial Analysis, Microsoft Office, Negotiation, Recruitment

ประเภทงาน:

งานประจำ

• Supports with monitoring accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
• Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
• Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
• Supports with accurately applying received payments to appropriate client accounts and reconciles discrepancies.
• Supports with investigating and resolving billing disputes or discrepancies with clients and internal stakeholders.
• Helps with preparing regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
• Assists with collections forecasting to provide insights into cash flow projections.
• Learns how to evaluate client credit risk and how to recommend appropriate credit limits or credit hold actions.
• Maintains accurate and up-to-date collections records and documentation.
• Performs any other credit analysis duties as required by the role.
• Understanding of collections processes and best practices.
• Understanding of collections software, financial analysis tools, and Microsoft Office Suite (especially Excel).
• Good communication and negotiation skills.
• Good attention to detail and ability to manage multiple priorities effectively.
• Ability to work independently and as part of a team.
• Knowledge of relevant industry regulations and compliance requirements.
• Problem-solving and analytical abilities to resolve collections issues and disputes.
• Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field preferred.
• Entry level experience as a Collections Analyst or in a similar financial analysis role is preferred.
• Basic experience working with large corporate clients.
• On-site Working.
• About NTT DATA.
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune.
• Global 100. We are committed to accelerating client success and positively impacting society through.
• responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with.
• unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and.
• application services. Our consulting and industry solutions help organizations and society move.
• confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more.
• than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as.
• established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each.
• year in R&D.
• Equal Opportunity Employer.
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters.
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Lead product direction for major AI Investing areas.
• Define priorities, roadmap, product standards and success metrics across multiple features or squads.
• Guide PMs, Product Owners, designers and engineers toward clear execution.
• Work across insurance, payments, savings, investing, travel and other financial services.
• Turn regulatory, operational and business constraints into practical product decisions.
• Drive launch quality, post-launch learning and continuous improvement.
• Help build a product culture focused on speed, clarity, user value and honest measurement.
• WHAT WE'RE LOOKING FOR.
• Strong experience leading digital product areas, not just individual features.
• Able to balance strategy, execution, UX, data, engineering and business outcomes.
• Strong judgement on prioritization, trade-offs and product sequencing.
• Experience leading or mentoring PMs / POs / cross-functional squads is a strong advantage.
• Comfortable with high ambiguity, fast changes and senior stakeholder pressure.
• Able to simplify complex financial products into usable journeys.
• Experience in fintech, insurance, payments, consumer apps or regulated products is a strong advantage.
• THE KIND OF BUILDER WE WANT.
• Can set direction and still go deep into details.
• Pushes teams to move faster without lowering product quality.
• Knows when to simplify, when to scale and when to say no.
• Can lead through clarity, not bureaucracy.
• Avoids false claims and understands that product impact usually comes from many iterations and teams.
• THIS ROLE IS NOT FOR.
• Product leaders who only manage people and meetings.
• People who cannot go deep into product details.
• Candidates who are too slow for a high-growth environment.
• Leaders who push vanity metrics without understanding real user impact.
• People who need large teams before they can create progress.
• This role is remote, but candidates must be based in Thailand. We are hiring specifically for this market, so applicants should already be based in Thailand.
• LANGUAGE.
• English is our main working language across global teams. Strong English communication is required.
• INTERVIEW PROCESS.
• Online assessment or practical task.
• Role-specific interview.
• CEO / final round.
• For strong candidates, we aim to complete the process and make an offer within 1 week from the start of the interview process. Candidates who complete assessments quickly will be prioritized.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, English

ประเภทงาน:

งานประจำ

• Main.
• Bachelor's degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift (3 shift / 5 working days) Minimum 1 years' experience as QA in call center Must be proficiency in English & Indonesian in terms of written, reading and speaking Able to start work immediately is preferred. Language.
• English - Indonesian.
• Conduct root cause and other data analysis Conduct QA evaluations per client requirements and provides QA progress reports to team lead Act as escalation point of contact for process questions, issues and resolution Act as Subject Matter Expert (SME) for QA evaluations Participate as project team member in problem prevention and continuous improvement projects.