เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

eCommerce

ประเภทงาน:

งานประจำ

• Be a subject-matter expert in Shopee Features, SOPs, systems and tools, and all changes related to customer service.
• Identify training needs to meet quality standards and enable knowledge retention, good behaviors & skills practices.
• Design essential learning solutions that build competencies/address KPIs deficits/enable business outcomes with real-life applicable practice.
• Develop learning content including interactive user guides, video tutorials, FAQs, and other instructional materials.
• Train/educate and advise contact center agents, leads and QAs on Shopee Features, SOPs, tools, and relevant service soft skills.
• Lead Train-the-Trainer sessions as a master trainer for key programs.
• Use data and metrics to measure, observe, and report learning effectiveness and ensure real-work application.
• Coordinate and evaluate training conducted by support staff members to ensure consistency, accuracy, and thoroughness.
• Keep track of training progress and provide reports for stakeholders.
• Provide excellent customer service and maintain high standards for all work performed, working on complex requests and high volumes under tight deadlines.
• Requirements: Bachelor's Degree in education, human resources, or any related field.
• At least 3 years experience in training, preferably in Customer service.
• Experience in coaching, or mentoring others.
• Strong Facilitation, Communication, and interpersonal skills.
• Proficient in tools such as Google Sheets, Learning Management Systems (LMS), Google Slides and Powerpoint.
• Experience in eCommerce platforms is a plus.
• Ability to adapt to a fast-paced, dynamic work environment and drive positive change.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Teaching, English

ประเภทงาน:

งานประจำ

• Deliver product training to Beauty Advisor (BA) in line with the sales cycles and training priorities.
• Conduct ongoing in-store education in the assigned market focusing on elevated service, product knowledge. Maintain high standards of image at all times.
• Review the staff performance; provide professional advice and sales techniques to font line staff; implement improvement plans and actions.
• Plan beauty products education, develop product training materials.
• Adapt training materials to fit the local context and enhance content of existing training support documents as and when required.
• Conduct classroom coaching as well as follow-up and improve individual productivity of beauty advisors.
• Assess training needs and formulate training materials to align with corporate training guidelines, ensure high service quality and enhance sales performance.
• Perform makeup consultation and beauty product demonstrations.
• Evaluate BA performance in term of product knowledge, service standard, massage, and selling techniques.
• Adapt and translate training materials into key selling messages to fit local market and deliver training modules to BA.
• Organize and conduct training seminar. Involve in brand events and promotions.
• Conduct regular store visits to ensure the frontline talent development.
• Evaluate and monitor the effectiveness and efficiency of training programs based on the feedback from internal and external customers.
• Bachelor's degree in administration or any related field.
• 2 years or above working experience in Beauty or Retail Business or Airline Business.
• Hands-on experience in training and development, familiar with the full spectrum of the training process is a must.
• Proficient knowledge and awareness of beauty industry, market and competitive trends.
• Self-starter, able to work independently and as part of a team and must have good time management skills.
• Self-motivated, results oriented, strategic & creative mindset, collaborative leadership.
• Exceptional verbal & written communication, presentation, public speaking, & media skills.
• Excellent planning and organizational skills.
• Good command of spoken and written English.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

C#, Amazon AWS, React.js, English

ประเภทงาน:

งานประจำ

• preparing teaching materials.
• planning, preparing and researching for training lessons.
• teaching participants on various technical languages such as.NET, CMS, UI, Basic security, N-Tier.
• spending contact time with students on an individual or group basis.
• checking and assessing students' work and giving feedback.
• keeping IT skills and knowledge up to date.
• Skills and Qualifications.
• Diploma or Degree in Computer Science, Information Technology and etc.
• Proven work experience as an IT Trainer, Technical Trainer or similar role.
• Experienced in VB.NET, ASP.NET, C#, MVC, OOP, MSSQL HTML, CSS, Javascript, UI, N-tier, CMS and etc.
• The ability to motivate others.
• A patient and friendly approach to teaching.
• Excellent oral and written communication.
• Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.
• https://www.wphdigital.com/notices.

ทักษะ:

Product Development, Marketing Strategy, Research

ประเภทงาน:

งานประจำ

• Develop product marketing strategy and proposition for responsible channel to successful delivery target.
• Design and deliver product based on Out-side in concept. Drive Customers acquisition, bring vibrancy, and add value to the company.
• Access Customers research, understand insight, translate to product ideas and design analysis.
• Optimize marketing processes and integrate innovative ideas, trends, insight, and development across distribution channels in order to maximize sale and customers satisfaction.
• Lead reinsurance discussion or provide high level information to support supervisor on reinsurance negotiation in stage of product concept and underwriting discussion.
• Create product communication messaging that differentiates our products in the market and align with contact point to connect consumer with their language, segmentations and behavior.
• Provide training deck and go train to the trainer in part relating to product.
• Ensure that product features/process comply with regulatory and internal product governance.
• In charge of project assigned in part relating to product.
• Junior team members coachingAssist Head of to build team/other parties, ensure team alignment to company s goal and direction.
• Coach and closely support to Junior team members for excellence product delivery, execute requirement to successful commercialize with distribution channels and business partner.

ทักษะ:

Legal, ISO 14001, Problem Solving, English

ประเภทงาน:

งานประจำ

• Mainly respond for Occupational Health, and Environmental in the HSE management system in order to comply with Syngenta HSE requirements/standards and local HSE legislation.
• Strive to achieve HSE objectives/KPI as well as align with Site Operational Excellence.
• Sustain HSE culture with dynamic HSE activities in the site.
• Regulatory compliance as staying up to date with Safety and Occupational Health regulation and Industry Standard. Ensure all activities and HSE procedure comply with the latest regulation and guidelines.
• Collaborative and conduct risk assessments and follow-up mitigation plan are implemented.
• Deliver safety training to employees using certified trainers with HSE backgrounds and experience, as legally required.
• Conduct Internal audit for Syngenta HSE MS, ISO14001& 45001, and Process Safety Management (PSM) including connect with external certified body to conduct audit ISO and PSM.
• Implement digital platform for HSE as part of eHSE as align with Global and Regional plan including site initiative for HSE activities e.g. Online internal audit, Visualize dashboard for Health promotion program, Tier 2 meeting, PPE & Pharmaceuticals stock.
• Create Safety culture program/campaign to encourage employee awareness and behavioral safety.
• Monitor, inspect and audit implementation of HSE MS element in part of process safety, Occupational Safety, and health.
• Implement MoC process and check integrity of risk assessment for MoC, including checking MoC KPI and documents.
• Collaborate with area owner for conduct investigation, Root cause analysis and actions for improvement of incidents.
• Update HSE actions in HSE Master Action Tracker and follow up to close as timeline include actions in eHSE system.
• Approach the Department of Industrial Works (DIW) to submit the risk assessment report and control measure implementation plan, ensuring approval is obtained.
• Submit all relevant documents to the Industrial Estate Authority of Thailand (IEAT) to obtain the necessary operational permits and licenses including PSM information, audit report, close action in IEAT online system.
• Approach Department of Labour Protection and Welfare for submit documents about chemicals handling, Health surveillance, Industrial Hygine performance, Emergency response plan and drill, site HSE performance result, training result and record.
• Organize a meeting with Praksa Subdistrict Municipality, community leaders, and neighboring companies near Syngenta Bangpoo site for dialogue and collaboration. Collaborate with community to implement CSR Project as annually.
• Support all assignments from HSE manager.
• Knowledge, experience & capabilities.
• At least Bachelor s degree in Occupational health and safety, public health or safety engineer.
• Good command for written and spoken in English.
• An understanding of cultural / national differences as they affect HSE requirements, communications and business practices.
• 10 Years experience in HSE operations with strong HSE background.
• Good problem solving and analysis skill.
• Leadership.
• Influencing people.
• Display self confidence.
• Motivate and inspire.

ทักษะ:

Microsoft Office, English

ประเภทงาน:

งานประจำ

• Product training: seasonal trainings and strategic product focused trainings.
• Identify training requirements and develop training materials to suit each store.
• Design and develop effective focused training modules for in-store morning briefings and digital training.
• Strategically plan product training to support the retail teams to drive performances in key metiers.
• Support store openings, Retail animation and ad hoc event when necessary.
• Actively participate in training seminars.
• Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting.
• Be the liaison for Hermès international training department and the regional training team.
• Contribute feedback and share best practices on product training related topics.
• Develop effective training programs to improve retail performance.
• Promote self-learning culture for retail teams to advance learning of our products, heritage and know how.
• Fluency in English and Thai, with the ability to deliver sessions in both languages.
• Passionate about training, extensive product knowledge, and a good understanding of retail trends.
• In-depth knowledge of luxury brand standards, products, and client expectation is a plus.
• Clear and confident presentation and communication skills to ensure productive training sessions.
• Proficiency in Microsoft Office, especially Microsoft PowerPoint.
• Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask.
• Works autonomously and proactively.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Finance, Budgeting, Compliance, English

ประเภทงาน:

งานประจำ

• In collaboration build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities.
• Work in partnership with the General Manager, Finance and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience.
• Identify and analyze amount of time client advisors allocated to responsibilities ot ...
• Proactively drive the company s efforts ensuring streamlined effective communications and processes throughout.
• Recommend value added activities that will increase individual sales, promotes cross-selling of categories, increases retention, and return rates of clients, including store commissions and/or retail specific projects when required.
• Ensure that the KPI's evolved are relevant to lead the store productivity and improve performance.
• Work together with Sales to develop sales and implement improvements plans.
• Partner with related departments to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales effectiveness throughout the process.
• Retail Training.
• Implement training programs, assessment to develop product expertise, service, selling and clienteling skills, improve store efficiencies, drive retail excellence, optimizing sales professionals productivity as well as brand loyalty, and market share growth.
• Partner with management on appropriate training roadmap that supports our business strategy and on the long-term Planning, Annual Profit planning and budgeting process to ensure in fostering key capabilities required for the company s growth plans through training and development.
• Liaise with related departments to define actions plans following mystery shopping results and to develop specific programs to improve client experience and loyalty.
• Identify training and development needs within the organization and devising training strategies that aligned with business objectives.
• Partner with corporate teams to adapt, design and develop training classes and materials to fill identified training needs or curriculum gaps.
• Coach and facilitate career development conversations and actions to ensure the company have the right people and capabilities for the future.
• Ensure in-store coaching of sales team and store leadership team takes place regularly.
• Track the trainings efficiency and implement evaluation system for the trainers.
• Provide evaluations for post-training endeavors to demonstrate ROI.
• Evaluate and recommend internal or external learning resources to support the development plans.
• Operational Excellence.
• Monitor operational performance of all store operations inclusive of inventory flows and accuracy, team operational productivity, inventory organization.
• Analyze and monitor individual store inventory productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams to deliver exceptional Client Experience FOH & BOH with strong partnership across departments and store teams.
• Identify innovative action plans with Managing Director, store teams and functional departments (as appropriate) to minimize operating costs and operational risks.
• Analyze and follow controllable costs to meet budget.
• Provide regular in-depth analysis of outliers (over and underperforming stores) and work with the Sales on action plan to improve the performance.
• Organize periodical Store Performance Committee to report on progress and discuss action plans.
• Lead individual store inventory accuracy and integrity plans through analysis.
• Compliance on Company policy and procedure.
• Drive market audit compliance with Internal and Sales Audit teams.
• Lead Retail Projects.
• Constantly fine tune our Retail Presence (Grooming) to engage properly with clients.
• Coordinate with Store Planning / Maintenance on new openings and renovations minor workflow and repairs.
• Drive new tools and coordinate store issues follow up with IT (i.e. lead new release, training, issues).
• Rethink business practices and provide feedback on current policies & procedures.
• 15+ of Retail operations, Retail excellence, Training experience in luxury retail.
• 5+ years of retail leadership experience.
• BA or BS degree or greater.
• Significant experience working around topics such as Retail Operation, Retail Analytics, KPIs and Retail Training in a leading luxury company.
• In-depth knowledge for the luxury market, as well as highest standards of client experience.
• Strong consultative, coaching, communication and influence skills.
• Expertise in training and facilitation skills.
• Excellent influence, interpersonal communication, problem solving, follow up and creative solution generation skills.
• Ability to collaborate productively and ability to lead and influence in a team environment.
• Agile with entrepreneurial spirit, finding new approaches and solutions to the challenges.
• Strong English verbal and written communication skills.
• Business acumen, numerical agility and forward-thinking.
• Experience in both country operational role or regional/ global roles are preferred.

ทักษะ:

Compliance, English

ประเภทงาน:

งานประจำ

• Proficiency in Thai and English (spoken and written).
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
• Strong communication, mentoring, and problem-solving skills.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.
• Willingness to work onsite.
• Open to rotational shifts, weekends, and public holidays as required.
• Responsibilities: Serve as the Subject Matter Expert (SME) for Thai-speaking customer service operations.
• Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
• Assist in training sessions, calibrations, and knowledge-sharing activities.
• Monitor and evaluate agents interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
• Support the operations team in driving performance metrics and achieving client targets.
• Act as the go-to person for escalations, complex queries, and product/process clarifications.
• Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
• Provide feedback and reports to management on areas of improvement and best practices.

ทักษะ:

Industry trends, Microsoft Office

ประเภทงาน:

งานประจำ

• Conduct comprehensive training needs analyses across all departments.
• Develop and implement innovative learning strategies and programs that align with our organizational goals.
• Collaborate with department heads to create tailored training plans and learning activities.
• Support and develop departmental trainers, providing ongoing coaching and guidance.
• Maintain an up-to-date training calendar to maximize learning resources and opportunities.
• Introduce and manage cutting-edge learning solutions, including e-learning and blended learning approaches.
• Foster a culture of continuous improvement and employee engagement.
• Ensure global brand and culture initiatives are seamlessly integrated into the hotel's operations.
• Administer and leverage core learning resources, such as our Learning Management System.
• Certify hotel trainers and facilitators to deliver various programs effectively.
• Stay abreast of industry trends and best practices in learning and development.
• Adapt training programs to suit the unique needs of a hotel environment.
• Qualifications Bachelor's degree in Human Resources, Education, Business Administration or a related field.
• Proven experience in a similar learning and development role, preferably in the hospitality industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office suite and familiarity with Learning Management Systems (LMS).
• Excellent communication and presentation skills with the ability to engage diverse audiences.
• Ability to work collaboratively in a team environment.
• Customer-focused mindset with a passion for employee development.
• Innovative thinker with the ability to introduce creative learning solutions.
• Detail-oriented with a keen eye for quality and consistency.
• Additional Information Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Develop annual training roadmap aligned with retail, franchise, wholesale business priorities.
• Design and deliver training programs covering product knowledge, selling skills, consumer service, retail operation, VM and leadership development.
• Localize global/SEA training frameworks to meet the needs of the Thai market.
• EXECUTION & DELIVERY.
• Conduct engaging training sessions for retail staff in both class room and in store training, customers service, and partners staffs (in-person, virtual, and blended formats).
• Support new store openings, team building and key launches with tailored training programs.
• Develop e-learning modules, playbooks, and digital assets to drive continuous learning.
• PERFORMANCE & IMPACT.
• Partner with retail operations and sales leaders to track training effectiveness through operation scorecard and consumer satisfaction (NPS).
• Conduct post-training evaluations and implement improvements to maximize learning impact.
• STAKEHOLDER MANAGEMENT.
• Collaborate with Retail, Franchise, Wholesales, and Marketing teams to ensure training is business-relevant and impactful.
• Act as the key contact point with SEA and Global Training teams to adopt best practices.
• Build strong relationships with partners, and key accounts when training support is required.
• TALENT DEVELOPMENT.
• Support the identification and development of future leaders in retail.
• Mentor and coach store managers, supervisors, and trainers to drive a culture of high performance and growth mindset.
• KNOWLEDGE, SKILLS AND ABILITIES.
• 3-5 years of experience in Product Training, ideally within a multi-country retail or wholesale environment.
• Strong project management skills, with the ability to manage multiple stakeholders and priorities.
• Strategic thinker with an eye for detail and execution excellence.
• Ability to translate global direction into effective local activation.
• Experience managing external partners or agencies.
• Strong analytical skills to measure impact and drive continuous improvement.
• Excellent communication and collaboration skills.
• Excellent command of English, both written and verbal.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Manager, Training BRAND: LOCATION: Bangkok TEAM: Sales STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 535373 DATE: Nov 26, 2025

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

SAP, Excel, English

ประเภทงาน:

งานประจำ

• Act as the key contact point between merchandisers, stores, and the warehouse for all operational matters related to inventory, stock movement, and product availability.
• Manage day to day operational coordination to ensure smooth communication and timely issue resolution across all stakeholders.
• Help our Métiers to align demand and production plans: forecast demand with and without production capacity constraints, responsible for all stock allocations.
• For selected Métiers, define the right sales planning and the right amount of stock per store according to supply constraints.
• Provide relevant sales and stock performance analysis across assigned Métiers.
• Monitor stock aging and propose adequate actions.
• Oversee operational activities tied to commercial and retail initiatives such as monthly transfer between stores, new product launches, in store animations, store openings, and other business driving events.
• Collaborate with product trainers to conduct product knowledge training to retail staff and with VM to animate sales and stocks.
• Optimize stockturn by highlighting slow sellers and recommending actions to be taken.
• Manage phased-out stock with stores.
• Facilitate products supply in coordination with the customer service department.
• Calculate and follow monthly stock positions to guarantee the right level of inventory, avoiding lost sales or overstock situations.
• Follow-up quality of deliveries from Paris.
• Define twice a year the selection of Permanent Stock items (PSI) with store managers and define min-max level for the automatic replenishment.
• Define min/max quantities of products to be replenished daily from the local distribution center to the stores.
• Monitor the process of daily replenishment of products from the local distribution center to the 4 stores in Thailand.
• Education level: University graduate, degree in business or above.
• 3 to 5 years of experience.
• Retail experience.
• SAP Knowledge is essential.
• Must be a good team player, detail minded, service oriented and self-motivated.
• Strong analytical, interpersonal and communication skills.
• Good capacity of analysis and ability to synthetize.
• Reactive and organized.
• Computer skills: Office, advanced level in Excel.
• Fluent in English.
• Travelling is minimal.