เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• ดูแลและให้คำแนะนำทีมขายเพื่อให้บรรลุหรือเกินเป้าหมายยอดขาย.
• พัฒนาและดำเนินกลยุทธ์การขายเพื่อขยายตลาด.
• ติดตามและวิเคราะห์ผลการขายและแนวโน้มของตลาด.
• สร้างและรักษาความสัมพันธ์ที่ดีกับลูกค้าหลักและพันธมิตรทางธุรกิจ.
• ตรวจสอบให้แน่ใจว่าสินค้าถูกกระจายและมีจำหน่ายอย่างทั่วถึงในตลาด.
• ให้การฝึกอบรมและสนับสนุนทีมขายเพื่อพัฒนาทักษะ.
• จัดทำและนำเสนอรายงานการขายต่อฝ่ายบริหาร.
• วุฒิปริญญาตรี สาขาบริหารธุรกิจ การตลาด หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้านการขายหรือในตำแหน่งหัวหน้าทีมขาย โดยเฉพาะในธุรกิจสินค้าอุปโภคบริโภค (FMCG).
• มีทักษะความเป็นผู้นำและการบริหารทีมเป็นอย่างดี.
• มีทักษะการสื่อสารและการเจรจาต่อรองที่ยอดเยี่ยม.
• สามารถวิเคราะห์ข้อมูลและแนวโน้มตลาดได้อย่างมีประสิทธิภาพ.
• ใช้งานโปรแกรม Microsoft Office และซอฟต์แวร์ที่เกี่ยวข้องกับงานขายได้.
• สามารถเดินทางได้ตามที่บริษัทกำหนด.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Analytical Thinking, Leadership Skill, Problem Solving

ประเภทงาน:

งานประจำ

• วางแผนการขายรวมถึงกิจกรรมส่งเสริมการขายต่างๆโดยตั้งต้นจากกลยุทธ์การขายที่บริษัทวางไว้.
• บริหารและจัดการทีมขายเพื่อบรรลุยอดขายตามเป้าหมาย.
• ควบคุมดูแลหน้างาน สำนักงานขาย และอุปกรณ์การขายต่างๆ ให้อยู่ในสภาพเรียบร้อย.
• แก้ไขปัญหา ตัดสินใจ วิเคราะห์ปัญหา ให้การสนับสนุนทีมขาย เพื่อให้การทำงานเป็นไปอย่างราบรื่น.
• สอนงาน สังเกตการณ์ ติดตามดูแล ให้ข้อมูลป้อนกลับกับทีมขาย เพื่อให้ทีมเกิดการพัฒนา.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Japanese, English

ประเภทงาน:

งานประจำ

• Japanese Sales Support / Coordinator (Japanese Speaking)
• Company: UnionSPACE Thailand
• Location: Bangkok (Phrom Phong)
• Employment Type: Full-time
• Salary: Starting from ฿40,000 per month (depending on experience)
• This role is the bridge between our Japanese-speaking clients
• and UnionSPACE's internal teams. The focus is on coordination,
• client support, and smooth service delivery not hard sales.
• The ideal candidate is organized, friendly, and genuinely enjoys
• helping Japanese clients navigate business life in Thailand.
• Be the first point of contact for Japanese-speaking clients
• via LINE, email, and phone
• Coordinate between Japanese clients and internal departments
• (accounting, legal, visa)
• Translate and explain service information and documents in Japanese
• Assist the BD team in preparing proposals and Japanese-language materials
• Maintain client records and update CRM system
• Help organize Japanese community events and seminars
• Japanese: JLPT N2 (business-level communication required)
• English or Thai: Intermediate able to coordinate internally
• 1+ years in customer service, coordination, or admin support
• Proficient with LINE, email, and basic office tools
• Detail-oriented, organized, and able to multitask
• Open to candidates aged 25-55
• Background in accounting, legal, or immigration services
• Experience with Japanese B2B clients
• Familiarity with Thai business registration or BOI
• Social Security
• Paid annual leave and public holidays
• Performance-based bonus
• Career development opportunities
• Professional working environment
• Monday to Friday: 9:00 AM - 6:00 PM
• 1 Saturday per month (if required)
• Location: Sukhumvit 39 (Phrom Phong), Bangkok (onsite)
• [email protected]
• [email protected]
• Subject line: Application for Japanese Sales Support / Coordinator (Japanese Speaking) .

ทักษะ:

Creativity, Industry trends, SAP, English

ประเภทงาน:

งานประจำ

• responsible for delivery of outcome of assigned projects or areas of responsibility internally recognized senior on complex technical and business matters.
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions.
• collaborates in devising long-term concepts.
• may include team lead or supervisory responsibilities.
• Complexity.
• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects) works independently on topics while setting priorities having sole responsibility.
• provides regular project status and updates.
• decisions/solutions can enhance essentially current and future design and strategy enhance complex systems & processes.
• Experience.
• advanced technical or business skills and special knowledge in one / several areas.
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations typically several years experience with increasing amount of responsibility.
• Communication builds and maintains partnerships with internal and external customers and partners.
• contributes actively to build common ground for cooperation.
• communicates clear and conveying processes & policies in a way that others can understand.
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers.
• Key Responsibilities & Tasks The Account Executive's primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products. Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue.
• Annual Revenue - Achieve / exceed quota targets.
• Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
• Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
• Customer Acumen - Actively understand each customer's technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
• Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
• Business Planning - Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize VE, benchmarking and ROI data to support the customer's decision process.
• Demand Generation, Pipeline and Opportunity Management.
• Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
• Pipeline partnerships - Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.
• Leverage SAP Solutions - Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al).
• Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
• Support all SAP promotions and events in the territory.
• Sales Excellence.
• Sell value.
• Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.
• Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.
• Utilize best practice sales models.
• Understand SAP's competition and effectively position solutions against them.
• Maintain CRM system with accurate customer and pipeline information.
• Leading a (Virtual) Account Team.
• Demonstrates leadership skills in the orchestration of remote teams.
• Ensure account teams and Partners are well versed in each account's strategy and well positioned for all customer touch points and events. Maximize the value of all sales support organizations.
• Experience & Language Requirements 10+ years of experience in sales of complex business software / IT solutions Proven track record in business application software sales.
• Experience in lead role of a team-selling environment.
• Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market. Business level English: Fluent.
• Thai + English language: Fluent, Business Level.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Finance, Accounts Receivable, Compliance, English

ประเภทงาน:

งานประจำ

• Provide day-to-day support to the Client Support team in billing, invoicing, and documentation.
• Coordinate with commercial teams and clients regarding billing inquiries and transaction follow-ups.
• Verify client data and ensure accuracy of financial information before processing invoices.
• Assist in reconciliation of accounts receivable and resolving outstanding issues with clients.
• Maintain proper documentation of invoices, receipts, and financial correspondence.
• Ensure compliance with internal control processes and company policies.
• Collaborate with internal departments such as Sales, Customer Service, and Supply Chain to resolve finance-related issues.
• Support monthly, quarterly, and year-end closing activities related to client transactions.
• Perform ad hoc duties and reporting as assigned by Finance Supervisor/Manager.
• Functional Skills and Knowledge.
• Bachelor s degree in Accounting, Finance, Business Administration, or a related field.
• 0-2 years of experience in finance, accounting, or client support (fresh graduates are welcome).
• Basic knowledge of accounting principles and financial processes.
• Good communication and interpersonal skills in both Thai and English.
• Proficiency in Microsoft Excel and familiarity with ERP systems (e.g., SAP) is a plus.
• Detail-oriented, organized, and able to manage multiple tasks efficiently.
• Strong team player with a service-minded attitude.
• Education.
• Diploma or professional qualification in Accounting/Finance or a related discipline.
• Requisition Number: 221089 Job Function: Finance

ทักษะ:

SAP, Sales, Excel, English

ประเภทงาน:

งานประจำ

• To arrange and organize workshop and meeting, Coordinate customer for plant visitation,Indirect purchase, WorkOn and ad-hoc activities, etc.
• To support for process transactions such credit notes, debit notes incl. price management in SAP system.
• Arranging for process Sample order and tracking.
• Prepare sales documents e.g. sample quotation, End of Series supply, P.O. confirmation, etc.
• Collaborate with Sales team to manage and file Sales documents.
• Bachelor's degree in related field.
• English Writing Skill(Email) and Daily Conversational Level.
• New graduate are welcome.
• Proficient MS Office; Excel, Power point, Word, Outlook.
• Additional Information
• Your future job offers you.
• Housing allowance, company shuttle, free lunch, provident fund, medical benefits, OPD, IPD, dental benefits, performance bonus, service year reward, insurance, diligent allowance, marriage allowance, new born gift, oversea allowance, etc.
• Make it happen.
• Send us your application by using the I'm interested button!
• Interested applicants are invited to submit your CV, current & expected salary, and contact information.
• Follow us on Facebook: Bosch Thailand Career.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Energetic, English

ประเภทงาน:

งานประจำ

• Sales Leadership & Client Development.
• Lead and inspire the sales team to achieve and exceed individual and team sales targets.
• Guide and support the sales team, ensuring skill development in selling techniques, product knowledge, and customer relationship management.
• Support the Manager in delivering energetic and impactful morning to maintain communication and share key updates.
• Ensure the highest standard of customer service and client experience.
• Build and nurture long-term client relationships, develop VIP clients, and attract new customers.
• Support clienteling initiatives to maximize sales opportunities.
• Handle client enquiries, concerns, and complaints professionally, ensuring effective resolution.
• Ensure professional grooming standards and adherence to brand presentation guidelines.
• Operations & Floor Management.
• Act as shift leader/manager-on-duty to oversee daily store operations and ensure optimal floor coverage.
• Manage in-store appearance to ensure alignment with brand standards.
• Oversee stock management, CRM, and after-sales processes to support sales and service excellence.
• Coordinate and execute store events, communication activities, and Store operations.
• Ensure proper security measures are always followed.
• Prepare and review daily sales reports with qualitative insights when required.
• Product & Merchandising.
• Take responsibility for assigned product categories (métiers) including sales performance, inventory control, visual merchandising, and staff training.
• Monitor market trends and provide buying recommendations to the Store Manager.
• Maintain a neat and visually appealing store environment at all times..
• Minimum 3 years experience in a supervisory role within high-end fashion, luxury retail, or a similar customer-facing environment.
• Fluent in English.
• Leadership skills with the ability to inspire, motivate, and develop teams.
• Strong client relationship management and problem-solving abilities.
• Passionate about luxury retail, fashion, and delivering outstanding customer experiences.
• Exceptional interpersonal and communication skills.
• Tech-savvy with proficiency in MS Office and CRM systems.
• Able to work retail hours, including weekends and public holidays.

ทักษะ:

Creativity, Industry trends, SAP, English

ประเภทงาน:

งานประจำ

• responsible for delivery of outcome of assigned projects or areas of responsibility internally recognized senior on complex technical and business matters.
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions.
• collaborates in devising long-term concepts.
• may include team lead or supervisory responsibilities.
• Complexity.
• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects) works independently on topics while setting priorities having sole responsibility.
• provides regular project status and updates.
• decisions/solutions can enhance essentially current and future design and strategy enhance complex systems & processes.
• Experience.
• advanced technical or business skills and special knowledge in one / several areas.
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations typically several years experience with increasing amount of responsibility.
• Communication builds and maintains partnerships with internal and external customers and partners.
• contributes actively to build common ground for cooperation.
• communicates clear and conveying processes & policies in a way that others can understand.
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers.
• Key Responsibilities & Tasks The Account Executive's primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products.
• Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue. Annual Revenue - Achieve / exceed quota targets.
• Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
• Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
• Customer Acumen - Actively understand each customer's technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
• Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
• Business Planning - Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize VE, benchmarking and ROI data to support the customer's decision process.
• Demand Generation, Pipeline and Opportunity Management Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
• Pipeline partnerships - Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.
• Leverage SAP Solutions - Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al).
• Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
• Support all SAP promotions and events in the territory.
• Sales Excellence Sell value.
• Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.
• Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.
• Utilize best practice sales models.
• Understand SAP's competition and effectively position solutions against them.
• Maintain CRM system with accurate customer and pipeline information.
• Leading a (Virtual) Account Team Demonstrates leadership skills in the orchestration of remote teams.
• Ensure account teams and Partners are well versed in each account's strategy and well positioned for all customer touch points and events. Maximize the value of all sales support organizations.
• Experience & Language Requirements 10+ years of experience in sales of complex business software / IT solutions Proven track record in business application software sales.
• Experience in lead role of a team-selling environment.
• Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market. Business level English: Fluent.
• Direct experiences in Consumer products, Manufacturing and Property Development Industry are required.
• Thai + English language: Fluent, Business Level.
• LI-RS20
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Reinforce brand image standards and lead by example.
• Identify and correct image gaps, ensuring consistency across the team.
• Ensure VM displays reflect seasonal direction and CHANEL standards.
• Maintain boutique environment, cleanliness, and team grooming at all times.
• Manage and Inspire the Boutique Team.
• Lead and inspire Fashion Advisors, supporting their growth and engagement.
• Set clear performance goals and provide regular feedback and coaching.
• Adapt leadership style to individuals (coach, mentor, guide as needed).
• Partner with Training teams to reinforce product knowledge and selling skills.
• Build a Client-Centric Team.
• Foster a strong client-first culture focused on engagement and loyalty.
• Set high service standards and coach team to deliver consistently.
• Ensure proper client data capture and relationship management.
• Handle feedback, returns, and exchanges with a positive, client-focused mindset.
• Manage Merchandise & Inventory.
• Ensure accurate stock management and daily inventory control.
• Oversee Back of House organisation and stock efficiency.
• Conduct regular cycle counts and support annual inventory.
• Enforce controls to prevent stock loss and ensure compliance.
• Manage Day-to-Day Operations.
• Oversee daily boutique operations and floor supervision (incl. weekends/PH).
• Plan and optimize roster based on traffic and business needs.
• Ensure compliance with all operational procedures and policies.
• Monitor sales performance and ensure targets are met.
• Share insights on client trends, competitors, and business performance.
• Resolve operational issues proactively with appropriate escalation..
• You are energised by.
• Leading and developing a high-performing team, translating strategy into effective boutique execution.
• Driving commercial results while delivering exceptional, client-centric experiences.
• Upholding CHANEL s standards across service, presentation, and boutique environment.
• Contributing as a key member of the boutique management team to elevate frontline performance.
• Representing CHANEL with authenticity, inspiring excellence in every client interaction.
• What you will bring.
• Minimum 5 years of retail frontline experience, with at least 3 years in a supervisory or team management role, leading teams of many people.
• Background in luxury fashion is highly preferred. Candidates with other relevant retail management experiences are welcome to apply.
• Strong business acumen and analytical mindset, with the ability to interpret performance data and translate insights into actionable plans.
• Demonstrated strength in people development, with a passion for coaching, mentoring, and building high-performing teams.
• Solid exposure to client experience management, with the ability to elevate service standards and foster long-term client relationships.
• Good understanding of boutique/store operations, with the ability to manage day-to-day activities effectively and ensure operational excellence.
• What CHANEL can offer you.
• In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Exercise your leadership to develop strategic goals.
• Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism).
• Minimum of 2 years Training Experience in a BPO setting.
• Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on connected cars applications or any car-related process or CRM is an advantage.
• Knowledge on instructional design is an advantage.
• Usage of MS Office.
• Typing speed: 30 wpm.
• Language level- English (C2 to C1 Level).
• Responsibilities:Facilitate a new hire class during pre-process and process training.
• Facilitate necessary or required annual upskilling or refreshers with existing resources.
• Create and facilitate knowledge tests with existing Specialists and Support group in Operations.
• Complete all training requirements based on the program s specifications.
• Coach new hire Specialists on their overall training and nesting performance.
• Conduct mock scenarios on all channels available.
• Govern the nesting process and complete deliverables on time.
• Assess new hire performance during Nesting and mitigate with appropriate actions when necessary.
• Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance.
• Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum.
• Assist in creating and developing training materials when necessary.
• Follow all steps of BEST T&D.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Microsoft Office, English, Mandarin

ประเภทงาน:

งานประจำ

• Lead, motivate, and support the boutique team to deliver exceptional customer service and sales performance.
• Supervise daily boutique operations including POS transactions, cash handling, and sales administration.
• Responsible for achieving monthly sales targets and maximizing boutique performance.
• Prepare and submit sales reports, stock reports, expense claims, and other operational documents accurately and on time.
• Monitor inventory levels, conduct stock audits, and ensure proper handling and security of all products.
• Manage customer reservations, waiting lists, and after-sales service coordination professionally.
• Support staff training and coaching programs on product knowledge, selling techniques, and customer experience.
• Ensure all team members maintain excellent grooming, discipline, and professionalism.
• Ensure boutique maintains a clean, elegant, and luxury environment aligned with brand standards.
• Build strong customer relationships, handle complaints effectively, and support CRM activities, events, and in-store promotions.
• Professional requirements
• Bachelor s degree or higher in Business Administration, Marketing or related fields.
• Minimum 5 years of experience in luxury retail sales, with at least 1-2 years in a supervisory or Assistant Boutique Manager role.
• Excellent customer service mindset with strong interpersonal and communication skills.
• Good command of English, proficiency in Mandarin or other languages would be an advantage.
• Ability to analyze sales performance and support business development initiatives.
• Well-organized, detail-oriented, and able to work under pressure.
• Proficient in Microsoft Office and retail/POS systems.
• Job Reference: SGTH00165

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Energetic, Negotiation, Excel, English

ประเภทงาน:

งานประจำ

• Answer all incoming calls, emails and chat messages in a friendly, energetic, and efficient manner following the quality guidelines.
• Make hotel reservations, cancellations and modifications of stay.
• Handle objections and be persuasive.
• Assist guests regarding queries on hotel facilities, destinations, and Accor loyalty programme.
• Offering a personalized experience, even more so for overflow hotels.
• Ensure revenue is maximized by up-selling guest rooms and propose cross selling.
• Support the team of Sales agents.
• Monitor daily performance metrics (conversion rates, revenue targets, CSAT).
• Monitor daily agents activity report, agent availability and efficiency (Answer rates, AHT KPI).
• Conduct call monitoring, coaching sessions.
• Motivate the team to achieve and exceed KPIs.
• Assist in onboarding and training new hires.
• Escalate complex customer or operational issues to management when needed.
• Foster a positive, high-performance team culture.
• Creating ad-hocs SOP, speech guidelines, action plans in collaboration with the Support Coach and Quality Manager.
• Native Thai, fluent in English.
• Minimum 3-5 years of call center sales experience.
• Proven track record of exceeding sales targets.
• At least 1-2 years of leadership or supervisory experience preferred.
• Strong coaching and mentoring skills.
• Excellent communication and negotiation skills.
• Ability to analyze performance data and implement improvement strategies.
• Strong problem-solving and decision-making abilities.
• Computer literate in Microsoft Window, powerpoint and excel applications required.
• Very confident, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Highly responsible & reliable.
• Very enthusiastic, outgoing personality, organized and thorough.
• Flexible working hours.
• Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.
• Location: (S-Metro) Metropolis Building, 21th Floor, near BTS Phrom Phong exit 3, three-way intersection Sukhumvit 26.
• Terms: Full time, 5 days/week (working hours from 8am until 9pm).
• Requirement: Shift hours including weekend and public holidays.